The flight experience met my expectation of Korean Air. Keep up the good work.
Flying business cannot quench your thirst. Not even a glass(in this case a paper cup) of water is onboard. I wonder if the COVID virus can survive in the longer legs.
Pros: "Good service"
Cons: "N A"
Pros: "Crew are great. Plane is cool, A380."
Cons: "Connecting flight is in a hurry, time is tight."
Pros: "crew was nice. not enough space in overhead stow. other passengers bag ate up my legroom"
Pros: "Crew was great food was great flight was safe"
Cons: "More room"
Pros: "Crew was outstanding, the aircraft were very comfortable as a result I arrived relaxed and ready to go!"
Cons: "Really everything was exemplary"
Pros: "The crew was very friendly, and I was happy to be seated in a 2-person row."
Cons: "Nothing the crew could do- a lot of turbulence and food served past midnight!"
Cons: "Movie selection was a tad bit small"
Pros: "The seat is comfortable."
Cons: "One toilet got dirty, and I had to wait for another toilet. One option of the food was no longer available."
Pros: "crew was amazing and movie selection was good"
Cons: "poor business class seats and small screens"
Pros: "Crew was great"
Cons: "Movie selection, food options, loud alarm before boarding"
Pros: "bibinba(korean food）was very good rfor me."
Pros: "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
Cons: "Seats of any airplane could use improvement on comfort. But comfort was good."
Pros: "Flight attendants friendly and helpful."
Cons: "My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight."
Pros: "Stewardess service was good. Food was ok . Seats on the economy was good too plus the movie"
Cons: "Everything was good"
Pros: "Food staff and entertainment are generally top notch"
Cons: "Didn't like headphone jack in panel display as it gets in the way of eating, which is a lot on international travel."
Pros: "The crews"
Cons: "Toilet floor was wet and dirty."
Pros: "Oh this was such a great flight... service was perfect!"
Cons: "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
Pros: "Clean, new plane, with great entertainment systems and choices."
Cons: "How in the hell this day in age do you not have Vegan food options on a plane serving Asian countries?! How dose none of the flight crew not understand the words "No Meat"?"
Pros: "The service & cleanliness."
Cons: "The seats."
Pros: "More than enough seat space I was on seat 28. I actually slept most of the time which usually doesn't happen so I guess it was just that comfortable. Attendants were great and food was fair but can't really expect much for airplane food. I would definitely fly Korean air again."
Pros: "Superb courtesy and attention."
Pros: "Great airline"
Cons: "I wish they still bumped people to first class when there was room :)"
Pros: "Korea Airlines is the best!"
Pros: "I was not expecting that it exceeded my expectations, it was better than my favorite airline. First time I ever eat all the food they served in an airline. The crew were excellent, they're always there- I don't know if they ever rested throughout the duration of the flight! Not to mention, they are all friendly."
Cons: "Nothing! I wish I won't see things not to like in my future flights with them."
Pros: "Boarding, food, airplanes"
Pros: "The service, food, comfort and entertainment are all VERY good on Korean Air. I was very pleased with everything."
Cons: "The only weird thing that happened was we were not able to take more then one snack. It would have been nice to have the option of more."
Pros: "seat size is okay,"
Cons: "food is not great,I was hungry in between meals and there was no snacks available at the back part of plane for hungry passengers"
Pros: "The crew performance"
Cons: "15 minute delay"
Pros: "Staff is so friendly. Amazing legroom in economy, comfy seats. The food was great. They even offered packets with tooth brush and tooth paste. The plane's cleanliness is also stellar. I took a 14.5 hour flight that felt like a 5 hour flight. Korean Air's attention to detail sets the bar for all airlines"
Cons: "Nothing negative what so ever."
Pros: "Always love Korean Air - courteous, attentive and professional ! Loved the ice cream they served to prep you for that Hong Kong heat!"
Pros: "Staff very helpful in every way."
Pros: "food was excellent, service excellent, I will fly Korea air in Asia whenever possible"
Cons: "No plugs for laptops"
Pros: "By far the best airline i have ever travelled on"
Cons: "The service, quality of airport and new aircraft"
Pros: "Aircraft is well kept and clean. Crew members are attentive and alert.check in process was fast and efficient."
Cons: "Charging of excess baggage on second piece of luggage checkedin. Amount is too steep. Selection of movies could be expanded esp the korean selection since its korean air? Current selection of korean movies was only 5!"
Pros: "Everyone was very polite and helpful"
Pros: "Comfortable seats, good meals, able to enjoy a few good movies"
Cons: "Can't book seat prior to check in"
Cons: "Nothing GOOOOOD!!!!!!!!!!!!"
Pros: "I had a great flight."
Pros: "Timeliness Appearance of crew. More leg room. Variety of entertainment"
Cons: "It appears the flight attendants catered more for Koreans than others. On several occasions they would ask Korean passengers if they wanted coffee, tea or wine. They looked at me and deliberately ignored me. This happened on Flight from Houston to Manila. From Hong Kong to Seoul and especially from Seoul to Houston. I had to ask thrice for a head phone before I got one. I was wide awake."
Pros: "I liked everything, their friendly and professional service a board!"
Pros: "Wonderful international flights - a bit more leg room from SFO to Seoul than Seoul to Hong Kong. Generous meals, snacks and beverages. Best service economy international flight!"
Cons: "I did not like having to rush through the transfer from Hong Kong to Seoul to SFO. customs in Seoul can be slow. wish their baggage limitations carried the same from initial flight to the transfers."
Pros: "I liked the flight entertainment and the food, generally. I found some staff members extremely friendly and others less so."
Pros: "Food was great"
Cons: "Headphone jack in seat didn't work correctly"