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Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."

Pros: "Very friendly gate attendants helped us fix the problem that our frequent flyer number had not been entered on the boarding pass. This may have been because of the booking co., Just Fly."
Cons: "Would have liked more seat options, like when I book on Delta's website. Didn't have enough advance warning."

Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."

Pros: "Boarding, friendliness of staff"

Pros: "Everything was easy and smooth."

Cons: "A bit warm on the plane and late taking off."

Pros: "Anything from free WiFi, entertainment, leg room, commentary drinks and snacks. Great service!"

Pros: "Nothing"
Cons: "Frontier canceled the flight. Delta delayed the flight that I rescheduled. One of the worst traveling experiences I have had in a long time. My day started at 3:30am. I’m just now going to my hotel at 12:40 am"

Pros: "Gate crew in DEN provided free refreshments at the gate during a 2+ hour flight delay."
Cons: "The aircraft used for this flight comes from LGA as part of an out-and-back. Delays can be expected if there is an earlier departure delay in NYC. On 6/30, this aircraft was 2+ hours late while all other airlines (United, Southwest and Frontier) were all on-time."

Pros: "The staff was polite and snacks were good (healthy options)."
Cons: "Nothing was terrible, but due to the short flights I assume they don’t worry about having planes with entertainment available."

Pros: "Short flight"
Cons: "In SLC they boarded by row numbers and not zones. Weird..."

Cons: "Was unclear which zone was boarding. Legroom was comprised when passenger in immediate row ahead reclined seat early in flight."

Cons: "Engine problems-2 hour delay"

Pros: "The fact that there was a screen for movie selections and a charging port for my phone and the flight attendants were super nice"

Pros: "Good flight crew"
Cons: "Delayed due to mechanical issues. For 3 hours. No offers for free drink or wi fi. When we finally land we were on the runway for half hour."

Pros: "Everyone was fairly friendly"
Cons: "Cramped foot room"

Cons: "4 hour layover in ATL too long"

Cons: "Bags never arrived at the listed baggage claim. After 45 min, I saw bags on a different claim station and I notified everyone standing around. BUT, I filed a claim with Delta and was immediately given 2500 miles, as guaranteed!"

Pros: "Comfortable seats. Good entertainment"
Cons: "Going to Denver was delayed and now return trip delayed We were give 3 separate reasons. Poor communication. Just telling me a flight will be delayed is not communication. Lack of a free snack was disappointing. May have to rethink flying Delta next time."

Pros: "Great people and crew early arrival nice passengers"

Pros: "Nothing!"
Cons: "Everything"

Cons: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."

Cons: "The crew forgot to turn the heater on in -3°F creating a situation where the lavatory water lines froze. This caused a two hour delay which made me miss the second leg. Because I missed the second leg I was put on the very last flight out of ATL and got to spend Xmas eve in the airport."

Pros: "Crew was nice."
Cons: "The Entertainment sucked. Again I was sitting in comfort class which in theory should buy you more comfort and better entertainment. There was a ton of movies from the 90s and the same movie selection from about 6 months ago when I traveled with them. Also, what is going on, with having to use your own cell phone to watch movies on the plane? Whatever happened to the screens in the backseat of the front seat? I ended up with neck pain from trying to watch a movie on my phone. Delta has become very cheap. It is going into some serious decline."

Pros: "Nothing"
Cons: "Let me just say that I’m a loyal Delta costumer until now. The flight attendants (the two women) were an absolute nightmare. They were so rude and condescending. I was carrying with me my service dog and a bag containing an expensive medication (it couldn’t go on the top bin). Despite being in the comfort class and having the seat next to me empty, we were tight for space. The flight attendants were unreasonable and forced me to put my medication on the top bin despite the fact I had told them it was extremely delicate, that it that to go upright, and that I needed to keep it with me. They did not listen and pressured me into giving them the medication. The medication could have easily gotten broken. Thankfully it didn’t but this is no way to treat a human being."

Pros: "Entertainment system is awesome and similar to what I usually see only on international flights."

Pros: "Ran smoothly, typical flight, everything was as to be expected. Everyone was polite and courteous."
Cons: "Tight seats, boarding process was a bit lengthy, and we hit some turbulence (obviously beyond anyone's control). The pilot and crew handled it well."

Pros: "What a city.. Unique for hell sure..."
Cons: "Nothing"

Pros: "It's a nice, comfortable flight with plenty of entertainment options."
Cons: "The coffee on board is lousy, but I'm not sure that is much of a surprise."

Pros: "We purchased economy tickets in Delta. With these tickets you don't know where you are sitting until you get to the airport. Well, we lucked out and got the Plus seats! We got free alcoholic drinks, and big plush seats! We left right on time and got there early! Overall a great experience!"
Cons: "Nothing."

Pros: "Great,I loved it!"

Pros: "Everything else fine."
Cons: "Made me check my bag - even though ther was plenty of overhead bin space."

Pros: "I didn't like anything because the fly leat 3 hours"

Pros: "First we had a mechanical after boarding. I was rerouted through Atlanta. That flight is now delayed by 2hours. I then had to reroute to West Palm Beach instead of Ft Lauderdale. I will leave 9 hours after my original flight time and arrive 8 hours later. Just ridiculous"
Cons: "See above"

Cons: "I drove 5 hours to get to the airport and unfortunately ended up delayed because of traffic and slow shuttles from parking. I arrived 1 hour before the flight, but security was so slow I didn't get to the gat until 10 minutes before arrival. There were no gate agents present and despite banging on the gateway door and other Delta agents at the adjacent gate, no one helped me. I can only surmise that they had already given away our seats, which were award tickets, GAINED BY BEING A LOYAL DELTA CUSTOMER. The gate agents were unapologetic and useless at rebooking, and I bought a ticket from Southwest instead. As i was trying to get to my sister's wedding, and repeatedly told the agents this, their behavior was particularly abominable. DELTA, YOU'VE LOST A LOYAL CUSTOMER."

Cons: "Seats too close - I'm not that tall and my knees were jammed against the seat in front of me."

Pros: "Was able to get on a flight after ours was cancelled. Delta was in scramble mode and their gate staff worked hard ot deal with a frustrated flying populaiton"
Cons: "After paying for first class round trip airfare, we were given seats in coach in the rear of the plane, in spite of empty seats (plenty of them) in first class and economy comfort."

Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"

Pros: "Flight attendants were lovely"
Cons: "Nothing"

Pros: "The crew was very nice"
Cons: "Most of the food on the menu was not available"

Pros: "Excellent customer service. That doesn't seem to happen too often with airlines. Delta has been outstanding."
Cons: "No complaints."

Pros: "Nothing"
Cons: "Sat in airport for 8 hours while flight was delayed an hour at a time only to be cancelled after 8 hours of waiting. Had to rent a car and drive 10 hours to destination"

Pros: "Flight took off on time and arrived about 30 minutes early."

Pros: "on time travel care in treating my visitors from Kenya Africa"

Pros: "The flights back to anchorage were much better than the flights out of anchorage. They were on time and everyone was very helpful."

Pros: "you still get a complimentary snack and drink"

Cons: "I had no room to move and my legs were stuck"

Cons: "Nothing"

Pros: "Only 15 mins."
Cons: "Seats were tight."

Cons: "2 hour delay"

Pros: "Amazing crew and boarding process (given our priority status), great food throughout the flight."
Cons: "Seat comfort"

Cons: "Crew was very rude and the inflight food and entertainment was horrible. Food wasn’t edible and my tv didn’t work"

Pros: "It was on time"
Cons: "Delayed on the tarmac"

Pros: "Everything worked out great."

Cons: "Delay"

Pros: "I am so glad that there is a direct flight from Des Moi es to Philly. Our flight home arrived a little early and the crew was very responsive and professional."

Pros: "Nothing"
Cons: "Our bags were lost going to Rome for a wedding and our cloths were in the bags for the brides father and sister bridesmade. No updates and the have my phone number and email address. You would think it was 1968 or something! Unacceptable in this day and age of communication! The wedding is in 48 hours and can’t find our bags? All this was explained to the airline in Rome the baggage handlers etc. etc. still nothing. Absolutely amazing and disappointing!"

Cons: "3 planes all with mechanical issues... numerous people left stranded, the whole thing was a nightmare. Finally got home around 1 00 AM. But the worst part was the gate agents I literally felt like I was disrupting their day! Email sent to American."

Pros: "Everything was fine except..."
Cons: "The directions don’t work to connect to in flight entertainment."

Cons: "The A319 outfitted in this way is to freaking tight!!! There is not even close to enough leg room for an average sized American male. I'm no taller than six foot and not overweight. You must fix this issue. I will look for other carriers whenever possible."

Cons: "Airplane very uncomfortable!spacevery reduce to obtain more seating capacity they forgot customer comfort"

Pros: "the fly was on time"
Cons: "I don't like central seats"

Pros: "Las pantallas en cada asiento con entretenimiento ideal para los niños u también los adultos y además de ofrecer variadas bebidas dieron un snack."

Pros: "Flight attendants were nice trip was uneventful."

Pros: "That the armrest came up."
Cons: "The landing, having to check my luggage and receiving it banged up when I saw more spaces for my luggage on the overhead compartment, the pilot not mentioning turbulence, no entertainment, flight attendants not being observant for persons not buckled in, last but certainly not the least...the flight delay."

Cons: "Delayed. We were unable to change the flight to sit together. Staff not very helpful"

Cons: "They were late because of bad scheduling and the gate agent was rude"

Pros: "Snacks"

Pros: "Nothing"
Cons: "Personnel; lack of customer service"

Pros: "Safe, efficient and pleasant flight. I would fly American again. I appreciate getting a soda and snack included."
Cons: "No movie. I got "spoiled" on flight from Seattle to Phoenix with a movie perk. Was looking forward to another on the 2nd leg of our trip. I thought maybe it was an "American" thing. ... but apparently just got lucky on first leg."

Pros: "I did have to speak with an attendant at the customer service area of checkin and she was great. Very helpful."

Pros: "This particular trip everything went as well as can be expected. I was upgraded to first on both legs, always a bonus. Crew was friendly and efficient. FYI, this was not AA crew and equipment, was the regional sub. But still, all good."
Cons: "I don't care for the shuttle from the main terminal to the remote. It's crowded and uncomfortable, even for a few minutes."

Cons: "Plane got cancelled. Missed my other flight. Spending $100 more that was unnecessary"

Cons: "My flight was cancelled and caused me to miss another connecting flight to get to my destination, and now need to purchase new tickets."

Pros: "Good pilot...smooth landing."
Cons: "snacks and lack of in-flight entertainment."

Cons: "Late and delayed arrival. No seed assign until I was at the gate"

Cons: "Delay No direction help for the gate Bad seats"

Pros: "I paid for extra leg room and I got it. The only thing I was in the row right behind first class they require you to put all of your carry-on above even a purse. I had never had that before but I guess that's common practice."

Cons: "Poor snack options"

Pros: "Outstanding crew and pilot dealt with some tough weather issues"

Cons: "They lost our baggage and communication was terrible"

Pros: "Easy to book. Reasonable price. 10/10 would book again."
Cons: "Nothing."

Cons: "Checking one bag took 30 minutes. Very stressful"

Pros: "Very good"

Cons: "Why are there no more blankets?!?! Or if there are - they are for First Class only. Ridiculous"

Pros: "Free beverage"
Cons: "Was told I couldn't get on earlier flight because I hate checked a bag. That bag ended up on earlier flight and sat in Rochester for 5 hours. Was delayed due to "maintenance" and the inability to find flight attendant. Ended up changing gates and then forgotten for 45 minutes before manager asked someone if we were headed to Rochester. Once aboard second plane waited for another 45 minutes for fuel. Never flying American again.Was told I couldn't get on earlier flight because I hate checked a bag. That bag ended up on earlier flight and sat in Rochester for 5 hours. Was delayed due to "maintenance" and the inability to find flight attendant. Ended up changing gates and then forgotten for 45 minutes before manager asked someone if we were headed to Rochester. Once aboard second plane waited for another 45 minutes for fuel. Never flying American again."

Pros: "Normally I've been on planes where the seats aren't that great! But these seats were wonderful! :) I was out like a baby!"
Cons: "I don't really like the complimentary pretzels."

Pros: "I sat next to my wife"
Cons: "Paying extra for seating"

Pros: "Nothing"
Cons: "I feel as though I should receive some kind of courtesy credit for the poor condition of the plane, friendliness of the staff, efficiency of the staff, and finally for being 3 hours late because failure to adequately fuel the plane. I was skipped for receiving refreshments, the plane had interior panels falling off. The second flight didn't have enough fuel for a 40 minute flight. The pilot told us that we were delayed for rain for 10 minutes but we did not have enough fuel to circle around. As a result we came back to Philadelphia. I missed a graduation party as a result. I had a poor experience. The flight attendants did not greet me on entrance or exit."

Pros: "Not crowd, got a exit row seat. Plenty of room"

Pros: "A two hour ride on an airplane without having to drive."
Cons: "The seats are extremely uncomfortable on this pane."

Cons: "I did not like the fact that American Airlines cancelled my 17 Yr old neice's flight from Dallas to Denver over a thing called "timed-out". And had her sleep in a room with a cott instead of a hotel room. And the fact that we as customers pay good money for tickets only to be subject to the airlines way of business. It is absolutely unacceptable!"

Pros: "The flight was excellent and the price was right"
Cons: "No complaints"

Pros: "Nothing"
Cons: "Being contacted even though reservation was cancelled the day it was made months ago. Caused unnecessary stress that I needed to call Airline to confirm cancellation."

Pros: "Everything"

Pros: "Nothing"
Cons: "Same as above."

Pros: "Flight and flight crew were wonderful. No problems at all."
Cons: "Had to be rebooked, but was not told it was as a stand-by. I think this information is important to tell a customer. Was only told the next flight time out. Then when I received my bag back (was placed under plane upon boarding which was no problem), my handle was broken."

Cons: "Nothing"

Pros: "I don't like my flight getting cancelled with me STILL at the airport stranded until tomorrow, sleeping on the floor!!"
Cons: "No accommodations, considerations nor apologies: poor service and just abandoned"

Pros: "Gusty winds in CID - the crew handled this quite well. Smooth flight."
Cons: "There was no UAL ground crew to greet us when we arrived on time (11PM) in Cedar Rapids. Poor communication."

Pros: "Same as above"
Cons: "No movie anymore."

Pros: "It was on time and boarding was very efficient. I was seated near the back, but the middle seat was open. I appreciated the additional space. It was a nice perk for having to sit in the rear of the plane."

Pros: "Service all crew excellent"
Cons: "Boarding tome"

Pros: "Nothing"
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), United rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the United service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I fly United for work quite frequently and have never experienced such horrendous service and lack of basic human compassion. I am flat out disgusted by United and will not be using them again, for personal travel or work related trips, because of this horrendous experience."

Pros: "The layover in Denver worked out perfectly - no long wait. The United entertainment availability. Friendliness of crew. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No screens for United entertainment so you had to use cell phone, but this eats battery and no power in our zone"

Cons: "2-1/2 hour delay due to poor maintenance"

Cons: "Seats in economy were cramped! Chair barely leaned back at all. Woke up with a sore neck. Cabin was freezing!"

Pros: "The flight attendant was trying to be accommodating. I and other passsengers bumped our heads when getting into seats. Can we say SMALL plane?"

Cons: "I had flown from Honolulu to Denver arriving at 6:30 am this morning having paid $25 for a checked bag. So had to get luggage and turn right around to check-in for Denver to Cedar Rapids and pay another $25 with the same airline because I wasn't able to check all the way through! So I feel I was charged double"

Pros: "The crew"
Cons: "The seats r too small"

Cons: "I missed my flight due to a nonsense delay from Charlotte. Arrived at the gate 1 minute after scheduled take off and the plane was gone. Not even an attempt to waiting as I ran, 5 months pregnant, through the airport. I was rebooked to arrive in Las Vegas at midnight. 12 hours after the original time. I bought a flight from Southwest. I will never fly united again"

Cons: "No food no entertainment. It's a sad change from how United used to be"

Pros: "On-time departure and courteous crew. Smooth flying on this leg of our trip."
Cons: "I don't have any major complaints about this flight."

Pros: "The crew were polite and friendly."
Cons: "A cookie was the only snack on a more than 3 hour flight."

Pros: "good entertainment through the united app"

Pros: "Nothing"
Cons: "That my flight got delayed in Denver over an hour and I missed my flight from LA to BJX because of that. I was suppose to land in BJX At 6am on Friday April 28th for a family emergency and now my next flight isn't till 1pm! This is the worst flight experience I have ever had in my life. Never in my life will I ever fly with united again. My plans got ruined, I was forced to sleep on the cold dirty floor of LAX. This cost me a lot of time and money, and I am upset about it. I will tell all my peers about this horrible experience and encourage them to never fly with united ever again. I do expect some sort of compensation over this horrible experience."

Pros: "On time from Checking In and Departure"

Pros: "Nothing was positive"
Cons: "Whole experience was terrible"

Pros: "Phone charger at every seat"
Cons: "Earphones for movie did not work"

Cons: "Very late."

Cons: "Boarding by zones causes passengers to have to stand longer while waiting to board, inconveniences them by having passengers seated in window and middle seats often arrive after the passenger in the aisle seat, and slows down the entire process because passengers settling into the front part of the plane frequently board and stow luggage while those seated in the back queue up behind them. Compared to boarding by row, the entire process is now one lengthy mess."

Cons: "My flight was ten hours late and no accommodations were provided. 40% off tickets to hotels and no way to get to them."

Cons: "Very bumpy ride....but I realize that can't be helped"

Pros: "Nothing is good about united."
Cons: "Had to fly into Memphis instead of Nashville in order to make my event. United didn't even help me do it, I figured it out myself . Asked for a refund and they gave me $3. Had to drive 4 hours and rent a car for $75 just to make my event on time that I had planned months ago. United is a terrible airline and I will never fly with them again."

Cons: "Overall horrible experience round trip. Issues with the planes caused delays leaving and caused my flight home to be cancelled. Flew American home. Will never fly Intied again. EVER!"

Pros: "Amazing plane with great features! Incredible staff!"
Cons: "Bathrooms should be bigger"

Cons: "Delayed and got downgraded"

Cons: "Upon approach we were suddenly deverted to Seattle. I had a few issues. Number one you could not hear the pilot so that made it worse. The lack of communication was horrible. I have been on flights when there has been clarity given a change in plans but this was bad. We sat at the gate for an hour and a half, again no real communication, the fligh attendant t hope was joking when he said there was a half a bottle left for the whole plane...much later we were served water. Announcements were made but no clarity. We were told to collect baggage at number 2. Get a voucher for a hotel. After deplann9ng about 25 of us stood in line at the customer service desk where there were two staff working slowly. Then after an hour they announced we were in the wrong place, couldn't that have been explained earlier? Once we made our way out of the terminal to the ticket count the line was all the way down the hall. still with little info we waited. We landed at the alternate airport at 945, at 130am I had my vouchers, the food not useful until the following day, the hotels were full, no one picked up the phone for the shuttle bus to the hotels. I finally elected to sleep at the airport on a bench. We had actually all been reassigned a flight on our same plane. So I am not sure why we had to wait in line all that time. Our bags were not removed from the plane an irritated baggage claim attendant told me. It was a mess. The flight the next morning was fine, short, without problems for me. united needs to work on its communications. It would have been helpful to have someone out side running the line giving out info. And at customer service they should have been paying attention to their line. Would have been helpful."

Pros: "nice flight attendancts"

Pros: "Good crew, smooth flying, on-time"
Cons: "Crowded"

Pros: "There was a lot of space and a quick departure."
Cons: "When we got to LA event though we were early we had to wait. I know its not the airlines fault but it sucked."

Pros: "The crew was very kind to everyone and it was a very pleasant flight!"

Pros: "Crew was great"
Cons: "Aircraft interior is dated."

Pros: "Hard working efficient crew. On time; a pleasant flight. Excellent flight attendant who covered all requests on her own."
Cons: "No problems"

Cons: "The plane temperature was ice cold and I was miserable the entire flight home"

Cons: "Nothing"

Pros: "The kindness of the staff."
Cons: "Having to go back to Denver because of a storm-in Omaha."

Pros: "I"
Cons: "I think United is improving constently"

Cons: "Seats are not comfortable and no leg room"

Cons: "Crew was not particularly friendly. One man was brusque when I asked for water to fill my small bottle. Rare since most crew members I've experienced have been very pleasant. Snacks were pretty paltry. Ned to serve some biscotti."

Pros: "Everything went smoothly, and that's really all that matters. The crew was great."
Cons: "Don't know why we have to pay for entertainment. It used to be free."

Pros: "I liked the flight attendants that they were courteous and helpful"
Cons: "I am a fearful flyer and that is putting it mildly. I didn't like that the pilot didn't introduce himself and talk to us about the flight."

Pros: "I liked nothing"
Cons: "I didn't like everything. All my United flight were delayed, the international was cancelled after waiting for 7 hours of delays."

Pros: "Crew nice and friendly."
Cons: "Free in-flight entertainment should be offered on all flights of 2+ hours through the United app. Had a family with young kids next to me who would have benefited from it (I saw the father trying to connect to it through the app), and overall it would make the flight a much more pleasant experience. After boarding a full hour later than what was originally said, it would have been nice to kick back with a movie for the flight."

Pros: "I know it's some sort of miracle. But there was only 40 people on an airbus. We all had about 3 seats each and we made full beds for ourselves."

Cons: "Boarded and left late for many to miss connections. No real help to get to new connection both on plane and off."

Cons: "Delays! Numerous delays! No assistance to help with changing missed connections or getting a hotel while stuck in Chicago."

Cons: "Great employees!"

Pros: "Good flight attendants"
Cons: "Small seats"

Pros: "Nothing"
Cons: "The frontier airlines associates at the check in desk could have let me check in. I was there 45 mins before the flight was supposed to leave at 6:20 because of a flat, otherwise I would have been there much sooner. Then the flight was delayed until 7. I had more then enough time to get to my flight"

Pros: "The airline staff are great about boarding and exiting swiftly, which makes it convenient, especially for any delays."
Cons: "The lack there of options for flights to my destination makes it difficult, especially when the layover then becomes an entire day of just waiting."

Cons: "Price is great and flight earlier than planned. The attendants were friendly and helpful."

Pros: "Cheap tickets"
Cons: "You must experience the rigid, non-reclining seats packed impossibly close together to get the full Frontier experience. Nonetheless they often have the cheapest airfare so what is a budget traveler to do?"

Pros: "Didn't get beat up or dragged off flight so better than United"
Cons: "Woman at gate unable to provider updates with when delayed inbound flight be there and when we would be boarding Crew unable to provider estimate with new landing time so that we could update our ground pickup at destination Front bathroom broken on a 40+ row flight! Incredibly inconvenient for passengers towards front especially when they have their snack/drink cart out which no one wants anything from anyway because it all costs money. Get that out of the way! One attendant was rude to my wife and son when they were trying to get to the rear bathrooms. Crew did not know which baggage claim our bags would be at. Won't make the mistake of flying Frontier again because it's cheaper (rude service, delayed flights, no refreshments = cheaper). I recommend other travelers splurge for any other airline (maybe not United)"

Cons: "First, late boarding. Second......Over fueled 10,000 lbs too much. Yes, that was 10,000 lbs! Had to wait for truck to come and defuel. Sat on plane over 2 hours before take off. Third did not know I would have to pay for bag and buy a seat. Won't be flying Frontier again."

Pros: "* Comfortable seats and friendly crew. * Fast flight once we got on the air."
Cons: "* Plane was delayed leaving. * LENGTHY sales pitch for the Frontier credit card during the flight. * Weird guy next to us played and sang along to country/western music the whole flight ... with NO earbuds. * Weird guy next to us announced the Nebraska towns he recognized from the window."

Pros: "The flight from San Diego to Denver was great, the members of the crew were very friendly and helpful."
Cons: "The flight from Denver to Detroit was extremely late causing a huge delay in the entire process. Once we finally got ready to takeoff, we had to pull in yet again because there were passengers on the plan that weren't scheduled to go to Detroit.. all of these problems are somewhat understandable, but the crew FAILED TO EMPATHIZE WITH US AT ALL. They even made smart remarks about people going to the bathroom when we pulled back in... I feel some of them acted extremely unprofessional and I truly never want to fly with this company again."

Cons: "The additional fees for everything."

Pros: "I have gotten used to the added costs for baggage. At least they didn't charge me for a seat assignment this time. The crew were nice and the flight went well."

Pros: "The two gentleman flight attendants were quite friendly and entertaining. They welcomed every single person with a smile and a greeting. They laughed and joked a bit on the intercom, keeping us entertained while we waited for the flight inspection paperwork to arrive."
Cons: "I do not like that Frontier seems to "nickle and dime" everything. I feel like at least a beverage should be complimentary with my flight, but every single bag, beverage snack comes with a price on Frontier."

Cons: "THE most uncomfortable seats ever!! The seat bottom has been reduced in size by half - the edge hits mid-thigh - and all cushioning has been removed - like sitting on a folding chair, but less comfortable! And the pricing: I paid as much to bring my luggage with me as I did for my "seat". And to top it off, it was a red-eye flight and the crew were yacking the whole time. I will NEVER fly frontier again."

Pros: "Staff was friendly and flight was quiet."
Cons: "I once loved Frontier and used them exclusively. Now, however, their new seats destroy my spine before taxiing from the gate. It is the most uncomfortable airline I have had to use... ever! I feel like their planes are so overpacked that, were there ever an accident, just getting out of my seat would pose a challenge. I willl avoid them at all cost in the future. It is no fun fkying in those seats for 3hrs then trying to enjoy your destination. Never again!!!!!"

Pros: "Literally nothing. Will not fly again."
Cons: "Completely disorganized. Took 30 minutes to check a bag. Nickel and dimed at every turn. Flight crew was borderline annoying. Was not a relaxing flight whatsoever. JUST BAD."

Cons: "I was not on this flight. Despite the fact that my ticket was clearly for this flight, I ended up on a flight to Charlotte, not Raleigh. I do not know how this happened. Yes, perhaps I could have been more careful in the middle of the night while making a mad dash from one flight to the next. But how is it possible that Frontier can scan my ticket and not notice that I'm about to board the wrong flight? How is it possible that their computer system didn't alert them that I was about to board a flight for which I did not have a ticket? It seems more likely that the person who scanned my ticket wasn't paying attention."

Pros: "Same. Plus free water. On time arrival."
Cons: "Hard seats."

Pros: "Second agent on the phone who provided a refund"
Cons: "Cancelled flight with no options for re-booking for 4 days"

Pros: "Connecting flight cancelled They don't fly there again for three days. no arrangements with other airlines. Had to buy a new ticket on another airline Hadn't consider the implication of flying a small independent airline when I bought the cheap ticket."

Pros: "The pilot took our safety into account first and foremost."
Cons: "When we rerouted to Kansas City, we had no real information from Frontier. Hours after we landed, a customer/flier called customer service in order to receive any definite information about getting a flight back to Cedar rapids. Different information was given to my parents who were waiting to pick me up in CR. They were forced to find a hotel to stay in that night. This was on Christmas Day. I am still confused as to why we had to land at KCI instead of Des Moines, Madison, Quad Cities/Moline, etc. Plus, it was heavily suggested by us, the customers, that Frontier offer us food after 2 1/2 hours of waiting in the gate we were sequestered to (security had left for the day). We finally flew back to CR at 3:30 AM with a 4:30 arrival time."

Pros: "Par for the course, another horrible flight with Frontier. Swear I would never fly them again got tricked by their cheap flight now an hour and half flight turn to 4.5 hours and I'm stuck 5 hours away from where I'm supposed to be with no word from Frontier what is going to happen. Hate and disgusted AGAIN with Frontier:("

Pros: "Flight was ontime"
Cons: "I don't like being nickeled and dimed for every little thing, including picking your own uncomfortable seat and a drink of water. I would rather pay for a pricier ticket upfront. If Frontier wasn't the only direct flight to my most often destination, I would never use it again. I also don't like the limitations in their schedule out of my market."

Cons: "Upon arriving to the airport none of the kiosks were working- very chaotic. A long line prevented us from checking in within the 45 minute timeframe Frontier requires so we missed our flight. Since they don't sister with any other flight companies our options were to purchase new tickets through another airline ($950) rent a car and drive 12 hours to get home ($450) or wait 2 days until the next flight out. The moral of the story is: you get what you pay for!!!!"

Pros: "The prices for the flight were very affordable"
Cons: "On the way in it took about 40 minutes to get into the gate and on the way out boarding took a very long time"

Cons: "Delayed over two hours on each flight"

Pros: "Direct flight option"
Cons: "2 hour delays on both legs of flight. Paying for carry on"

Cons: "Paying for drinks."

Pros: "location"
Cons: "never depart or arrive on time. can be hours late for no reason other than unorganized"

Cons: "When you check in they charge you $125.00 for your bags that sucks will never fly Frontier again"

Pros: "Crews were polite"
Cons: "No TSA Pre-Check Not even complimentary soft drinks!"

Cons: "Delays with no explanation, info screens not updated, 3 hours late. Horrible experience"

Cons: "Late boarding, flight was very bumpy/unsteady, had to wait upon arrival before unloading for about 40 minutes"

Pros: "No vegetarian options or non-gluten options for food."

Pros: "the low far"
Cons: "Again - the high fees for bags … then - this flight was really bad - the kid behind me (not Frontier's fault) kept banging that stupid METAL tray against my PLASTIC seat which - was pretty miserable. So - to settle my nerves rather than turn around and yell at the disinterested mom … I purchase (for $6.99) a beer - first - the brand I asked for was unavailable - then the alternate beer was WARM! - The attendant explained they were loaded onto the plane that way. So - I asked for a cup of ice to pour the beer over. Yep - $6.99 for warm beer."

Cons: "You have to pay for everything. Tried to charge me for a computer bag coming into plain although we are allowed one person item I should be comped flights. Due to this horrible experience."

Cons: "landing and waiting for a gate for 45 minutes. We were an on-time arrival without a gate? That is very poor planning and anticipation of flight needs."

Pros: "Crew did a great job keeping everyone happy with the weather delays."

Pros: "The flight was long and the space was very tight. It made it difficult to move. I'm sure it wasn't the cause, but I ended up with a blood clot after this trip."

Cons: "Service is tribble and I don't have a any plan to fly to frontier"

Pros: "It was a very rough ride, but the pilot did warn us when we left Denver. the plane was brand new - yet had to wait two hours before it came out of the garage for - not sure what!"
Cons: "We had to wait a very long time for our luggage - a carousel was broken they finally said."

Cons: "Hour late, seats very uncomfortable, small"

Cons: "I fly a lot but this was my first time on frontier and it was just poor quality. You guess charge for everything and provide nothing good for the customers. The seats and pull down table are horrible and it was just bad."

Pros: "friendly crew"
Cons: "same as above"

Pros: "boarding was fast and efficient"
Cons: "They even charge for soft drinks. Seats do not recline"

Pros: "we arrived on time"
Cons: "Frontier no longer has free beverages, or tv. Very cramped seating! Baggage fees and seating fees are ridiculous. Couldn't hear crew during boarding."

Cons: "The nickel and dime business approach that Frontier has adopted and their shady way of collecting means they should replace every animal on their plane with a leech. "Customer service" showed no interest in HELPING me, and no empathy when they finally did. They just wanted me to move along. Crew on the flight was fine but the seat was awful. I felt like I was sitting on a bench. But for just $25 more...."

Pros: "quick flight"
Cons: "They don't offer any snacks. Nothing to drink. Must buy everything. Can't bring stuff from outside, and get it through TSA."

Pros: "I really enjoyed the new seats on the plane."
Cons: "There was a loud screaming baby most of my flight :("

Pros: "It was ok. Basic Airlines without alot of extras. Seats were ok. Staff was ok. I wasn't expecting much but a safe trip so I got what I paid for. Overall just a basic good experience."
Cons: "Charging for bags. But most arilines are doing this, so it was expected. I still put it in the dislike category though,"

Pros: "I liked that the flight was only $38."
Cons: "Didn't like having to pay extra for a bag (not a huge deal though since the flight was so cheap). Return flight was delayed 2 hours. Tray tables are way too small."

Pros: "the staff was excellent and the flights smooth."
Cons: "not enough seating space"