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IAH - DRS

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Houston (IAH)
Dresden Arpt
Fri 4/23
Fri 4/30
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Top 4 airlines serving Houston George Bush Intcntl to Dresden Arpt

Scores according to KAYAK customer reviews

7.9
Lufthansa
Overall score based on 27,791 reviews
8.0
Boarding
7.8
Comfort
8.4
Crew
7.7
Entertainment
7.6
Food
Airline reviews

Pros: "Friendly, quick and efficient crew! Great food too!! My favorite part when in Houston, Texas my starting point, was that I never had to do the self check in, y’all actually had “real” people going the job!!"
Cons: "Boarding in order, by the seat numbers. That’s the only thing y’all can improve on. It was my first time booking with Lufthansa, and I will definitely book with y’all again."

Pros: "Crew was competent"
Cons: "The plane was hot the entire flight"

Cons: "The first leg to Frankfurt was 6 hours late. Missed connection, missed next possible connection, and waiting in line to try to get last possible flight out. Everyone's schedule has been turned upside down."

Pros: "The movies"
Cons: "Flights being on time. Friendlier staff. They would t have misplaced my luggage."

Pros: "Crew was amazing"

Pros: "Perfect in everything"
Cons: "All good"

Pros: "Everything"
Cons: "Nothing"

Pros: "We were traveling from IAH gto FRA with two dogs. One in a crate and one in a small carry on dog bag. Lufthansa handled the process very well. They expected us at the airport, helped us through the entire checkin with a smile, helpful information and care. They brought us and our dog to TSA and after boarding confirmed that our dog had been loaded and safely taken care of. The cabin crew also checked on us and our in cabin dog. I don't know any other airline that makes traveling with a dog so easy and pleasant."

Pros: "Everything"
Cons: "Nothing"

Pros: "Seat was excellent. I like the blanket and more than anything real silverware...unfortunately for bad food"
Cons: "Food real bad, hope it will be better from Frankfurt"

Cons: "Small plane, a price for everything."

Cons: "There was no drink service because of “turbulence”. I did not notice any turbulence."

Pros: "Staff was really good"

Pros: "On time, pleasant, comfortable."
Cons: "Honestly all good!"

Cons: "40min delay due to airport staffing issues (as we were told)"

Pros: "Exit row, very nice to have a little extra legroom. Baggage checked through from LAX to Dresden was sooo convenient."
Cons: "Bus from terminal to aircraft is not optimal."

Cons: "Got to pick a seat when signing in"

Pros: "Always have been more than pleased with Lufthansa. Perfect experience. Sincere thanks go to all staff."
Cons: "Nothing. All perfect."

Pros: "Food was great"
Cons: "Hot in cabin and service poor. Seat not comfortable still prefer united clasd"

Pros: "Nice big plane, good/frequent beverage service."
Cons: "Didn’t arrive on time. Breakfast was weird and flavorless."

Pros: "I like everything. Everything orderly and perfect."
Cons: "The screen for viewing movies were not functioning all the time."

Cons: "Unprofessional behavior of the checkin counter agent at IAH was disappointing. The registration of food choice online didn’t get through hence had to deal with pasta Airbus 380 seats selected by us on the upper deck seemed to lack cushion and hence very uncomfortable"

Pros: "The wellcoming on board."
Cons: "The Long bus drive from the Airport building to the aitcraft."

Cons: "More food favorites"

Pros: "excellent service and crew"

Pros: "Excellent crew-seats were decent-not as good as Emirates., but doable. Seats from Frankfurt to Bengaluru in India were smaller than US domestic airlines-a feat thought unachieveable!!"
Cons: "Food was terrible-choice for dinner was Salmon or pasta with tomato sauce! Obviously picked the salmon which was sitting on a bed of soggy rice and a dinner roll that was so cold, I could cool my drink with! It was also hard enough to use for self-defense. The entertainment system was so bad, the kid behind me was punching the screen!! It took me 5 minutes to wait for the screen to respond and it was not much larger than my phone. Again, miss Emirates-this will be my last flight on Lufthansa!!!"

Pros: "Nothing"
Cons: "Disaster customer service .. cancelled and mtssed flights"

Pros: "Evrything"
Cons: "Nothing that i can think of."

Cons: "The delay of the flight without thinking of how to take care of the passengers or even appease them after almost 4hours delay"

Pros: "They did it again, lost my bag for the emth time. But this time its seems to be more complicated than previous times this has happened. Just hope i’ll get my bag back eventually."

Pros: "Announcements made about delay"
Cons: "N/a"

Pros: "The food was good and they provided a good amount of snacks and drinks as well. My movie screen would not play with sound and they found me a different seat."
Cons: "The layover time was terrible. Only 1 hour in Frankfurt. I barely made my next flight and that's only because I ran since the boarding time is about 30 minutes before the flight leaves. Their "minimum layover time" needs to be lengthened. I'd like to know if any of the people who make that decision have ever tried to make a flight with such a short layover."

Pros: "Staff was nice. The flight was on time."
Cons: "The touchscreen tv seevice was the slowest I have ever seen. The entertainment options were very limited, even less optikns for kids. The back of my chair was not reclining. The food was terrible. Kids did not eat anything at all."

Pros: "Flights themselves were ok with friendly crew."
Cons: "Only two passport gates for non EU passengers at Frankfurt. Four employees at EU gates sat there and laughed at the angry crowd. Lufthansa should have anticipated this mass of people and had appropriate passport checkers there from that company. "Not our fault" does not cut it. Two planes 600 people each landed at same time. I'd guess a quarter missed connection. The process of rescheduling was a comedy of lies and inefficiency and lack of concern. Worst air travel experience ever. Ruined first two days of my vacation. Oh yea forgot the worst. No air conditioner running on runway at Houston at three in afternoon. Passengers visibly sweating before a nine out overseas flight. Blamed it on a mistake."

Pros: "I enjoyed my experience but the food was not that great ."
Cons: "Food"

Pros: "Staff was friendly and attentive"
Cons: "First of all, the boarding took an hour longer than it should have been so we all sat in the plane dripping with sweat, because it was 100 degrees in Houston and the plane didn't have A/C on until we took off. Food was not good, some mysterious meat they called beef stew and veggies with strange texture. We ended up drinking more since the food was bad. The entertainment choices were OK but the equipment was a bit ancient, my husband's screen ( we sat in the front where screen pulled out of the seat) was broken and was held by a duct tape(???!!!) The seats are small, I have flown with other companies on transatlantic flights and their seats are bigger and more comfortable in economy class."

Pros: "The seats are normal, the food was fine, but the service was lovely, smooth and always with a smile. We left arrived in Frankfurt almost on time and I would definitely fly Lufthansa again!"

Pros: "Flight crew was decent."
Cons: "The flight was late in departing and then rerouted from Frankfurt to Manchester causing many passengers to loose connection. The reasongiven was a crew scheduling issue. Compensation upon arrival at Frankfurt was nil unless you asked and if you did you got an insulting 7 euros which barely even paid for coffee. No apology to people given just a "business as usual, it is your problem attitude". At arrival in Frankfurt there was a pass the buck attitude where any questions of connecting flights, and reroutes was forwarded to a Lufthansa counter that was NOT manned by anyone. Very frustrated."

Pros: "It was UA. Not Lufthansa."

Pros: "Comfort, yummy food, exceptional customer service, but the best part had to be the amazing service when checking in at IAH.....the lady who checked us in delivered the best customer service I have ever received by an airline....I would love if she received some appreciation....she was super professional, courteous, friendly to my daughter, explained everything and made sure I understood, and then said "I'll see you upstairs Mrs. Manderfeld to help you further....at the gate" WOW! If only all airline check was like this!"
Cons: "The whole experience was fantastic! I've always rated and preferred Emirates and Etihad but this airline experience has changed my mindset....Thank you!"

Pros: "We requested a special meal to accommodate multiple food allergies, and they both promised and provided it."

Pros: "I'm even still here i miss it my flight i have told they are going put me to another flight but I have not received any call yet from"
Cons: "I'm still waiting"

Pros: "Lots of entertainment. Everything fine."

Pros: "The only Lufthansa leg of the journey."

Pros: "Movie selection was great, food was ok as was the service."
Cons: "Boarding and deplaning was nothing short of a cattle call. No plane ettiquette and no direction from the crew on how to properly deplane. I am a 6'2" tall person stuck in between two 300+ men. Not only did I feel uncomfortable I felt unsafe. When I asked if I could upgrade to premium economy or even business it was a straight no without even looking in the system to see if their were open seats. The girl in front of me ate with her seat reclined which allowed me a whole inch of space to bring my food to my mouth. Terrible airline and terrible experience. If I could cuss in this review I would."

Pros: "Smoothness"
Cons: "Nothing"

Cons: "My luggage was ripped open."

Cons: "A disaster but was able to arrive 5 hours later to my destination. Better than a day late."

Pros: "The service and flight was smooth."
Cons: "Breakfast was terrible. We only got a croissant and jam. It would have been nice to have had an actual meal."

Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."

Cons: "Bigger seats the new ones are way to narrow"

Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Cons: "Information on arrival time was not correct"

Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."

Pros: "General flight journey"

Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."

Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"

Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."

Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."

Pros: "Best airline in the business quick efficient and outstanding service What else can you say"

Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."

Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Pros: "Employees were very friendly"
Cons: "The seats were very small"

Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Pros: "I slept pretty much the whole time"

Cons: "Flight departed 35 minutes late"

Pros: "Wifi on Board"
Cons: "Nothing"

Cons: "infotainment was down. Lost my luggage the flight was delayed"

Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."

Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Pros: "Short flight with good communication."
Cons: "Nil to complain."

Pros: "The staff was very helpful and professional. Promp response to calling for attention."
Cons: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"

Cons: "Delayed!"

Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""

Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"

Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"

Cons: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."

Pros: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Cons: "Nothing to be honest . All positive."

Pros: "Cabin crew very pleasant"
Cons: "Lost our bags, little sympathy from staff"

Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."

Cons: "Two hours delay in the start."

Pros: "good service"

Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"

Pros: "Boarding/unboarding"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Pros: "great choice of entertainment content, friendly crew"

Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"

Cons: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"

Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."

Pros: "Service was good"
Cons: "Delay"

Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."

Pros: "Special treat for King's Day Friendly crew"
Cons: "15 min late boarding 30 min delay leaving the gate Very little leg room"

Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"

Pros: "Overall very nice flight, even comes with free drink and snack"

Cons: "I missed my flight because of MU"

Pros: "The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for"
Cons: "The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!"

Cons: "Some cabin crew seemed quite grumpy, whilst others were friendly & welcoming. Food was very good"

Pros: "The crew did the best they could"
Cons: "Flight was super delayed with no explanation"

Pros: "Flight delayed and changing of gates"
Cons: "To far from one gate to the other, you need a shuttle"

Cons: "Not enough room for everyone’s carry ons even though websites clearly state the allowances. very small plane. No snacka offered on almost 3.5 hour flight only drinks."

Cons: "Delayed over an hour then cancelled last minute, rebooked on a flight the next day that didn't leave until noon, had to call into reservations to get on an earlier flight on another airline"

Pros: "The seats were large with lots of legroom even in regular economy"
Cons: "The departure was delayed 75 minutes. Boards at the airport were not updated quickly. My entertainment system did not work but everyone else's did. The cabin crew wasn't very friendly"

Pros: "NOTHING"
Cons: "Customer service, boarding, check in desk, LITERALLY EVERYTHING WAS 3rd CLASS WILL NEVER FLY WITH THIS AIRLINE EVER AGAIN EVEN IF THE TICKE IS FREE WORST EXPERIENCE OF MY LIFE AND I WILL TELL EVERYONE"

Cons: "Flight was delayed 33hrs and no accommodations were provided to us; no vouchers nothing! They didn’t even have a rep at their desk at the airport to answer any questions; just a sign with a number to call."

Pros: "Comfortable aircraft with enough room for an average person. I like the Embraer 190."
Cons: "Unspecified maintenance issue seemed to manufactured to allow the gate crew to get off the hook for shortfalls."

Pros: "Absolutely nothing to like . Bad service all around. I will never fly AC again"
Cons: "Terrible employees in Miami. Rude and unhelpful. Delay due to late arrival. Then diverted to Toronto because of AUR CANADA'S STUPIDITY. Had to "sleep" in airport. Delayed leaving Toronto next day. Baggage lost. Lost day at work. A general NIGHTMARE FROM START TO FINISH"

Cons: "We flew from Toronto to Calgary, the original flight was suppose to be from Toronto to S.F. we were told that the original flight had been cancelled because the flights did not match up, the one coming from Aruba got in to late to make the connecting flight it was a nightmare i will probably never fly Air Canada again nor will i recommend to others"

Pros: "One of the crewmembers (regrettably, I did not catch his name) was incredibly kind when I moved seats to accommodate a couple that wanted to sit together. He really made this flight great."
Cons: "Seats were comfortable but the row I moved to did not allow me to recline."

Pros: "The crew was exceptionallly good. They knew the passengers were annoyed because of the delay in takeoff and they made it up to us with Extra care and attention. Very pleasant people"
Cons: "The flight was about 40 minutes late taking off."

Pros: "Food was decent."
Cons: "We paid extra for bulkhead seats at the front of economy. One of the stewards working in business class repeatedly came to get something out if the compartment over my head. The noise woke me up over and over. I finally asked him what he was getting and he told me it was his lunch! Irritating."

Pros: "Flight was on time"
Cons: "Didn't serve any free snacks or food."

Pros: "it was a long flight, not interrupted by too many announcements"
Cons: "boarding was problematic. I paid extra for a seat closer to the front yet had to store carry on in the rear of the plane. when asking the flight personnel for assistance regarding the matter, he promptly gave me a glare and turned away totally ignoring me. In waiting until everyone had exited the plane before being able to retrieve my bag, it completely defeated the purpose of the extra expenditure. perhaps boarding the rear of the plane first. regardless, my biggest concern was I felt like the flight attendant should have responded but elected to snub me. amazingly I lived to talk about it :-)"

Pros: "Very nice and attentive on board crew Acceptable space and seat comfort in regular economy New and well working entertainment system"
Cons: "Boarding process was poorly organized, crew started the passport checks too late and caused delays on the boarding since people were still stuck in the passport lineups when their zone was boarding. All my documents were re-checked despite a "doc ok" stamp from the first go."

Pros: "Very comfortable and clean aircraft. Friendly crew. Seats at the front of Economy had excellent legroom. Helpful flight announcements from the captain."
Cons: "Air Canada has only one gate at Houston, which appears to be in constant use, at least in the early afternoon. If one flight is delayed in departure, it causes a backup with other flights."

Cons: "While booking the tickets I was told that my luggage will be checked in till my final destination but I had to collect them at Narita airport. I had to cancel my plans of sight seeing at Tokyo downtown due to this."

Pros: "Each had own entertainment screen per passenger"
Cons: "My luggage was left in Houston and that was very inconvenience. And it took a day and a half before it came."

Pros: "Was not impressed with this flight. Honestly this experience will make me reconsider booking with AC in the future."
Cons: "Check in at Houston is terrible. Air Canada made us transfer our own luggage between flights causing us to almost miss our flight. This should have been indicated when booking the flight, we would have purchased a different flight. When we got on the flight, overhead bin was too small for my husbands carry on and a flight attendant whisked his bag away before we could ask where she was going. She came back without the bag and we asked where she had taken it- she had checked it without asking us if this would be ok. The bag was full of valuable breakables as well as our cash and cards. We asked if we could get the bag at the gate and she said it would come out on the carousel. So we spent 3 hours completely stressed out. Drinks were only served once the entire flight, more water should have been offered. When we got off the plane one of our bags had gone missing. We had to wait 2 days to have it delivered. It was delivered at 4am in the morning. Overall compared to the previous United flight, Air Canada has lots of room for improvement."

Cons: "The temperature control system was broken so the cabin temperature was upwards of 90F for the entire flight. The flight crew wouldn't acknowledge the issue until we had landed."

Pros: "Good flight everything was pleasant but..."
Cons: "My bag did not arrive for close to 2 hours after we landed. About 15 bags were released on the carousel at an appropriate time and over an hour later the rest of the plane's bags arrived. The staff were not overly concerned. They announced a number of times that the bags were coming, it was almost comical. I have dealt with this before at Pearson I don't understand why it takes large amounts of time to unload bags from the plane? Or why a few bags arrived and the others took 2 hours? I am not sure if Air Canada has any control over this or if it is Pearson's responsibility but I would appreciate if you could forward this complaint to the appropriate folks. Thanks."

Cons: "No legroom at all. Try to squeeze far too many passengers."

Pros: "The crew"
Cons: "Seat space, boarding process every second barding pass is shown"

Cons: "Very bumpy ride"

Pros: "Everything was good."
Cons: "No issues"

Pros: "Flight was on time"
Cons: "Nothing."

Pros: "It was a safe landing"
Cons: "The flight was late The movies are not current There wasn't even a bag of peanuts Basically no service from the flight attendents"

Pros: "Plenty of leg room, friendly crew, everything was clean"
Cons: "Entertainment system didn't work for me or my wife (and a few others that I could see from looking around) even after they tried to reset/restart the monitors three different times..."

Cons: "Very bad experience, first flight was delayed then lost my luggage. All my cloths, Medicine and cosmetics in the bag. They spoiled my trip"

Cons: "We got a hotel in St. Louis so we'd be plenty early for our morning flight. Got to the airport more than 2 hours early, checked in and waited. They announced over the overhead speakers that our flight was delayed due to mechanical issues. Then delayed again. Then cancelled. We were on the phone with both the airline and priceline ASAP. By "on the phone" I mean "holding for the next available representative...", which was more than an hour wait for both. The airline didn't have another flight they could fit us on until next week. We asked priceline to get us on the next available flight. We held, were disconnected, held, held more, disconnected, held more...until the day was gone. That evening they finally said they booked us on a 6:15 a.m. flight. I asked for an email confirmation and when it didn't arrive several hours later I called back. "Please hold" was the catch phrase of the day. Eventually a rep came on the line and said that we had a 6:15 a.m. flight, gave me the flight number, etc. and said the email would arrive shortly. We went to bed feeling good. We got up at 3 a.m. to get to the airport by 4 a.m. The airline didn't have anything on us. We had two hours to get this straightened out so we weren't TOO worried. "Please hold" When the priceline rep finally came on the phone she said we had reservations and the airline should let us on. Even though it was 5 a.m. now there was a long line at the airport check-in. When we got to the front of the line the guy dug deeper into his system, said he could find our reservation, but that priceline just hadn't purchased the tickets. I told this to the priceline rep on the phone. "Please hold" We watched as our flight left. We spent the day trying to get priceline to get us on a flight, but I was never able to speak to someone able to get us on a flight."

Pros: "I wish I would have been entitled to check at least 1 luggage without a charge"
Cons: "The staff was friendly"

Pros: "The food was pretty good, and the staff were nice."

Pros: "Boarding process was orderly."
Cons: "Too crowded for my height of 6'1'in. Carry on luggage very difficult to accommodate."

Cons: "almost all planes were delayed...this one was delayed by 2.5 hours. After being up for 20+ hours traveling from abroad, it was a bad experience to have to wait so long for planes to arrive for last leg of journey"

Cons: "My luggage didn't arrive when I did. I had to spend several hundred dollars on cloths for me and my niece so that we had what we needed for the two days it took to get our bags."

Pros: "Wheelchair service arrived very late yet the flight attendants and the Captain remained with me until the wheelchair arrived. Outstanding attention and care for passengers."

Cons: "the meal served was overcooked, tasteless. The quality of the cutlery was poor even the wrapping was so poor. I travel internationally twice or three four times a year but this was my worst experience as far as the foood was concerned."

Pros: "Nothing to like or not like. Classic small (Embraer) flight for 3 hours. Nothing special one way or the other."

Pros: "On time both on departure and return trips."
Cons: "Crew could have come round looking for disposals sooner rather than at the end. No one came by to check if seat belts were fastened properly."

Cons: "Same movies"

Pros: "Leg space was very tight and overall seating cramped.."
Cons: "One bag was delayed from Montreal to Venice. Required an airport return next day. Flight was not full so we could use several seats to sleep."

Cons: "Uncomfortable seats. Flight was delayed."

Pros: "the crew members were very helpful.friendly and accomodating."
Cons: "no real concerns.If anything being a 3 and half hour flights snacks could have been served"

Pros: "Boarding was fine. The food was not good and the flight attendants sat in the back of the plane instead of bringing drinks and food for a ten hour flight. We lost a day of vacation due to Air Canada not being held accountable for the flight being late as well as sitting on the Tarmac at Haneda airport."
Cons: "We sat on a Tarmac at another airport for five hours without knowing how long we would be there. Also, there was only one crew member that was helpful. Our flight was supposed to land at 2:20 pm and did not land until 10:30 pm at Narita airport. We were not compensated and were abandoned by Air Canada. We had to sleep in the airport since everything was closed."

Pros: "Food and movies."
Cons: "Seating cramped."

Pros: "nothing"
Cons: "That i showed up in maple time and the plane was oversold, then they put me on another flight which made my pick up at another airport costly!"

Pros: "NOTHING AND ABSOLUTELY NOTHING"
Cons: "EVERYTHING ABOUT THE SERVICE"

Pros: "Everything"
Cons: "Nothing"

Pros: "Everything"
Cons: "Food"

Cons: "Length"

Pros: "Flight was on time"
Cons: "Tight space and food could be better"

Pros: "WiFi Movie channels"
Cons: "Choice of snacks!"

Cons: "Three hour delay"

Pros: "It was a good flight- friendly staff and crew."

Pros: "We arrives early."
Cons: "Very long walk to next gate. No golf carts wanted to bring US. Wife is pregnant"

Cons: "In flight entertainment was very spotty and would almost be better if it wasn't available."

Pros: "I arrived safely at my destination."
Cons: "We were delayed leaving IAD. We sat on the tarmac for 20 - 25 minutes waiting for a gate at SLC. The flight attendant neglected to look my way when picking up discarded trash, (I raised it up when she passed me - she was looking the other way and raced up the aisle), so I sat with my trash during the final 30 minutes of flight (and additional 20-25 minutes waiting for gate)"

Cons: "That the flight was delayed."

Pros: "-United employee upgraded me to Business Class at no extra cost. She was extremely nice."
Cons: "They had multiple passengers on a standby list waiting to board the already crowded flight. Plus, had numerous people without a seat assigned while offering them a $250 travel credit to get off the plane."

Pros: "Besides being tired and walking what felt like 3 miles to new gate I have not issues to report."
Cons: "I chose to fly Southwest on the way back and for less money I received better service. If you find a reasonably priced flight you don't have to worry about paying extra for baggage or stomach during the flight. On the flight home, I realized that they have bigger seats, your bags ( 1 personal, 1 carry-on, and 2 checked bags) are "free" and they give you a little snack to hold you for maybe and hour. Overall I prefer Southwest because of all the benefits you get while flying with them but it doesn't mean I will never fly United again."

Pros: "NA"
Cons: "I had to be switched to a different airline, arriving 3 hours after I was supposed to I was late to my grandmother's funeral and had the most difficult time even arranging this, as the rep rebooking was adamant about me getting on the next United flight 12 hours later Then, my $310 luggage failed to arrive and I had no clothes to wear to my grandmother's wake. When it did arrive, my suitcase was broken. I tried filing a claim with United and they dismissed it and stated that they were not responsible - a recurring theme from this entire experience"

Pros: "in flight entertainment"
Cons: "everthing else"

Pros: "The entertainment options were good. The flight attendants were nice."
Cons: "No food on a 3 hour flight?"

Pros: "On time"
Cons: "See previous comments"

Pros: "Nothing. It's just ok."
Cons: "Nothing, just ok."

Pros: "The pilots did a great job!"

Cons: "SO LATE"

Cons: "Flight was delayed due to maintenance issue (as usual) and the employeea didn't even try to accommodate with those that had a connecting flight. They were pretty much like oh well, just get a hotel for the night. I swear United hires the rudest people!"

Pros: "Not impressed with United - they are just going down hill in evert aspect"
Cons: "Not impressed with United - they are just going down hill in evert aspect"

Pros: "Timely Clean"
Cons: "Too much carry-on luggage slow loading and exiting of the airplane"

Pros: "It was excellent"
Cons: "Every thing"

Pros: "Quick to dapart"
Cons: "Quick to de-board"

Pros: "It was alright"
Cons: "It was united I should have used LAN"

Pros: "On Time!"

Cons: "Small plane, no TV for a long plane ride"

Cons: "The snacks are too small."

Cons: "Several mechanical failures caused a 7hr delay"

Pros: "Puntual y eficiente"

Cons: "See above"

Pros: "That we arrived alive"

Pros: "Didn't have food"

Pros: "The upgrade was awsome"

Pros: "They offered us a $50 E-certificate for a future flight to compensate us for the long delay."
Cons: "It made a long day even longer, and, even though they didn't have anything positive to tell us, I would've liked more frequent updates from the flight crew about how long we had to wait."

Cons: "I wouldn't know since I wasn't on it and I'm still in the airport waiting for my flight. I have to try to get comfortable on the floor right now."

Cons: "The flight from Houston to Chicago was delayed 1 Hour and we almost missed our connection that hand a 1hour 20 minute lay over."

Pros: "Same....very possible experience"

Pros: "Nothing"
Cons: "Everything. Rather than a new delay each hour and being stuck at the gate would rather just have a set delay time later in the future so you can make other arrangements in time."

Pros: "everything!"

Pros: "Loved it"

Pros: "Everything was great. Thank you."

Pros: "Nothing! Rude people, rude service, smaller plane size, crappy food with a smell!"
Cons: "Everything! Rude people, rude service, smaller plane size, crappy food with a smell! Attendant even went as far as saying "This is why I prefer working with first class" to his co worker, making reference about a passenger. And even went as far as saying "I really need a drink after this one" when the passenger overhead his first comment and asked him why he's being so rude to her family and no one else. Also didn't bring us or the passenger behind us any water when we asked, and when asked again, he rudely said "You will have to wait, can't you see I only have two hands. I haven't gotten to your row yet" which he had, and passed, which is why the man behind us mumbled to us, and we made a request too."

Pros: "great staff"
Cons: "Na"

Pros: "Fast boarding"
Cons: "nothing"

Pros: "I didnt like it at all"
Cons: "That ac was always wrong so temperature never refreshed. That made impossible to enjoy this trip at all."

Pros: "Great stewardess"

Cons: "They gave me the last seat in the airplane"

Pros: "It was inexpensive"

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COVID-19 information

Safety measures for airlines flying from Houston to Dresden

Airlines flying from Houston to Dresden have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Houston to Dresden

Mandatory masks

Masks required on board, masks provided on flights from Houston to Dresden

Social distancing seating

Middle seats unavailable to book on flights from Houston to Dresden

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Houston to Dresden

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