Daily cleaning, installation of cabin HEPA filters on flights from Houston
United Airlines, Air New Zealand and Air Canada have all waived their change and cancellation fees on flights from Houston George Bush Intcntl to Worldwide. Confirm policies on booking site.
Alaska Airlines and Etihad Airways do not allow booking a middle seat on flights from Houston George Bush Intcntl to Worldwide.
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Scores according to KAYAK customer reviews
Pros: "Value of purchase was great"
Cons: "Food options"
Pros: "open Seat between us"
Cons: "Never enough fruit & cheese boxes 4th time this year☹️ Also had a huge walk in Houston to go through TSA precheck for gate 24 & could not get my husband a wheelchair at all!"
Pros: "GoGo Entertainment"
Cons: "It was really cold on the flight from Houston to Seattle."
Cons: "Great, excellent"
Pros: "One of our baggage damaged. We reported to Alaska airline worker, she said wear and tear, they don't cover. we had to keep talking and took picture to made a claim."
Cons: "If the windows had a pull down shade"
Pros: "Great experience"
Cons: "Better meal, but great overall."
Pros: "People were awesome."
Cons: "Coffee tasted burnt."
Cons: "It was about 85 degrees in the cabin"
Pros: "Great! Decent."
Cons: "Caused serious problems with our travel plans"
Cons: "No power outlets"
Cons: "Delayed. Flue season folks. If your sick just don’t travel!"
Cons: "Still haven't left and communication is poor"
Pros: "Love Alaska Airlines"
Pros: "Clean aircraft, decent staff"
Cons: "Late takeoffs and delays both legs"
Cons: "Plastic water bottle! Not eco friendly?"
Pros: "Very nice and clean. I really like the leg room."
Cons: "The TSA process and I wish they had food snacks."
Pros: "Food in first class was good. The attendants were very good"
Cons: "No pre-flight beverage like in first class on every other carrier. No pillow or blanket. Entertainment movie choices were mostly older movies and stale. Very very few new movies."
Pros: "Friendly crew and the plane arrived at destination on time"
Cons: "Since I slept most of the time for this flight, I could not comment on the service during flight"
Pros: "Everything and everyone was awesome"
Pros: "Pasco is just the best little airport! Very clean sand FASSSST security"
Cons: "No Free Meal"
Pros: "Clean airplane, great customer service, cheap tickets, carryon is free, airplane has plenty of carryon space, provide free inflight drink service and inflight movies. Never Fly Spirit Airlines"
Pros: "Everything was great! This was my first time flying Alaska Air and I could not have had a better trip! Everything ran according to schedule, I was comfortable during the flight, slept the entire time, staff was great!"
Cons: "Since this was a connection, announcing the different gates for which connections would be at which gates at the SEA airport."
Cons: "Mobile app didn’t show boarding pass had to get assistance"
Pros: "Comfortable seating but I paid for it"
Cons: "Flight attendants seemed bogged down. The one from first class came into premium seating to help some people"
Pros: "Arrived at destination ahead of schedule. :)"
Cons: "Kids hitting the back of our seat until several of us asked them to stop...their mom did nothing to stop their behavior. :("
Pros: "Everything, attention, service and commodity"
Pros: "The flight attendants were so nice and it was awesome that each seat had chargers! Best flight I've had in a while."
Pros: "I guess if your computer system tracked a little better You would have known that our flight was canceled to Houston Texas due to a little bit of water being on the ground"
Cons: "I didn't like the fact I couldn't go on my trip and your computer is asking me how my trip was"
Cons: "Not enough leg room"
Cons: "The TSA agents in Houston were extrememly rude. When I asked if body scanners were safe for pregnant women, I was told to read the sign and my bags were immediately pulled for hands on screening."
Pros: "Crew professionalism made me wish I could always fly on Alaska airlines."
Cons: "Flight delayed."
Cons: "Stood in line for more than a half an hour to check my luggage because they kept letting premium blahblahblah customers skip the line."
Pros: "Plug ins for cell phones!!"
Pros: "Friendly crew"
Cons: "Nothing comes to mind."
Cons: "I lost my connection due to migration. An I had to pay for one hotel night and another flight to Seattle"
Cons: "Everything was broken. The scanner was broken and our boarding was delayed. The the ramp to get off the plane was broken so we had to sit for an hour while they tinkered with it. We got off our flight over an hour late because of alaska's malfunctions. Also the lady who checked us in was not very polite."
Pros: "Alaska has always treated us well. I would recommend them anytime."
Pros: "Charging ports were helpful"
Cons: "Flights attendant was rude"
Cons: "no complains"
Pros: "Meal and friendly services"
Pros: "Good leg room, friendly service, comfortable seats, good under seat space for carry ons. Bonus - the flight wasn't full so we could spread out. Overall, I was impressed - more comfortable than American or United planes by far!"
Pros: "Pleasant flight with minimal issues. Food was OK."
Cons: "Entertainment options existed, for more money. Everyone is charging for baggage now days as if all their customers are just taking an overnight trip to Vegas! It's terribly difficult to pack your family for a 7 day cruise and not get charged for "extra" baggage or overweight baggage. We used to be able to fly regularly with no additional costs, with 1 checked and 1 carry on bag per person! Maybe offering some slightly different pricing options when a trip is more than 4 days long would be of benefit to folks."
Cons: "Baggage delivery was slow and then split between 2 different terminals"
Pros: "New aircraft was more comfortable"
Cons: "I think they did excellent"
Pros: "Nothing really"
Cons: "WiFi on both ways was not working"
Cons: "Had to clean my seat before seating."
Pros: "Going my flight was delayed almost 4 hours and my connecting flight was canceled. Had to stay over night in the airport. I was able to book another flight and make it to my destination. But had to wait for the next flight to bring my baggage."
Cons: "Coming back my flight was good . I have no complaints."
Cons: "The chairs"
Cons: "Stewardess very rude"
Cons: "I'm expecting more from AA. We were delayed for 2.5 hr since we didn't have a pilot !!!!!"
Cons: "Delayed multiple times"
Pros: "Entertainment availability for free"
Cons: "Chargers so we could watch free movies or screens to watch movies on instead of our own device"
Pros: "Wait staff we exceptional."
Cons: "Comfort for my legs considering on crutches could have used ability to prop my foot up"
Pros: "I was in business class and the individual cubicles were so comfortable. I slept well. The airline attendant was so attentive and helpful"
Cons: "Going through LAX what a mess"
Pros: "Comfortable good service and friendly attendants and good price"
Cons: "The seat assignments based on loyalty status - rude gate agents"
Pros: "Good service."
Cons: "No power outlets."
Pros: "Didn't have any entertainment so I was able to sleep."
Cons: "Equipment not functioning so couldn't watch movies or listen to music."
Pros: "Easy boarding, smooth takeoff"
Cons: "The loud child behind me kicking my seat and yelling"
Pros: "Meal and drink service was excellent"
Cons: "Economy plus is packed liked sardines and difficult to move from side to side. Also upgrade doesn’t include priority seating. It should be included in any seating upgrade."
Cons: "Ticket was never issued."
Cons: "Having to pay for wifi"
Pros: "Totally fine"
Cons: "It was fine"
Pros: "The boarding was efficient. The service was fine. The pilot was informative."
Cons: "Airplane very uncomfortable!spacevery reduce to obtain more seating capacity they forgot customer comfort"
Cons: "All. Disappointed to see Etihad airlines declining so rapidly. What used to be my preferred airlines, not anymore and definitely can predict the downfall."
Cons: "Delayed. We were unable to change the flight to sit together. Staff not very helpful"
Pros: "on-time, very organized, fast checkin"
Cons: "cramp leg space"
Cons: "I paid 800.00 and no breakfast order lunch served."
Cons: "Service was terrible. Uncomfortable and good was not at all tasty"
Pros: "This particular trip everything went as well as can be expected. I was upgraded to first on both legs, always a bonus. Crew was friendly and efficient. FYI, this was not AA crew and equipment, was the regional sub. But still, all good."
Cons: "I don't care for the shuttle from the main terminal to the remote. It's crowded and uncomfortable, even for a few minutes."
Pros: "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
Pros: "The staff were all quite polite and helpful"
Cons: "the boarding process is chaotic. No one pays attention to the boarding numbers and it's just a big, pushing, shoving mess. I'd like to see a little more use of the system to keep.people more orderly."
Cons: "Everything was perfect"
Pros: "Very good"
Pros: "Good movie selection, decent food selection."
Cons: "Wifi was not free."
Pros: "Every thing."
Cons: "All good"
Cons: "Not allowed single single baggage,"
Pros: "Normally I've been on planes where the seats aren't that great! But these seats were wonderful! :) I was out like a baby!"
Cons: "I don't really like the complimentary pretzels."
Cons: "Delay boarding and then dropped us off at a remote runway and had to wait 45 minutes for a bus to main terminal!"
Pros: "Nothing stood out"
Cons: "Nothing stood out"
Cons: "Looks ghetto and no wifi"
Pros: "i have to pay $90 for my seat"
Pros: "Confortable and entairtement"
Cons: "The food"
Cons: "Delayed!!! Waited and waited"
Cons: "Constant delays and cancellenations"
Pros: "Ease of access. Hospitality."
Pros: "Speed check in"
Pros: "It was comfortable"
Cons: "The wifi wasn't working"
Cons: "Wifi only worked for a half hour, we paid extra to bring carry on bag, and the're was no space in the plane, had to send it in the cargo."
Cons: "The remote in the arm rest is the worst part of the aircraft. You can never rest your arm because you will always hit the remote changing the channel or turning the screen on."
Pros: "Movies and drinks"
Cons: "More frequent service"
Pros: "We arrives early."
Cons: "Very long walk to next gate. No golf carts wanted to bring US. Wife is pregnant"
Pros: "Did not really like it."
Cons: "More communication from the boarding staff. The delays kept increasing. Due to weather, we were delayed 4 hrs. They only decided to accommodate everyone with water and snacks 3 hrs into the delay."
Cons: "They had no room for my carry on, I had to place it under my seat making my legs very comfortable."
Cons: "Overall really outstanding. I’m not a United flyer and think I’m going to be. One thing...like when you get free texting. Just flew Alaskan Air and they had that. Really good."
Pros: "Good. Thank You united airlines.!! Excellent 10.00"
Cons: "They skipped me for drinks"
Cons: "The bathroom gets messed ( wet paper towels on floor) by irresponsible passengers, stays yucky ."
Pros: "Really professional. Nice service."
Cons: "Lost a bag."
Cons: "Immediately after all passengers were boarded United discovered the plane had to be replaced. We all had to deplane, wait an hour more for a new A320, and reboard. Also irritating that delays are posted at 15 minute intervals and then updated; so you have to keep updating friends & family via WiFi. If it's predicted to be an hour, say so."
Pros: "I liked that I got to my destination safely"
Cons: "You offer WiFi that doesn’t work and expect coustomers to pay for movies but don’t have headphones for sale. The flight attendants on both flights were rude"
Cons: "Very scary flight"
Pros: "I did not like anything and will not be flying united EVER AGAIN!!!!"
Cons: "The costumer service was bad period!"
Cons: "No wifi"
Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
Pros: "The crews were accommodated"
Cons: "The flight was delayed on so many occasions."
Cons: "Flight was delayed"
Pros: "The crew members were polite and very helpful. I liked the fact that they took their time to solve other passangers problems."
Cons: "No entertainment at all!! 3 hour flight"
Pros: "Suitcase arrived at the carrousel on time , much better than Houston."
Pros: "On time performance, hassle free boarding"
Cons: "Would be great to have green tea option in flight"
Pros: "They let people get on with oversize bags when sequence 4&5 get on there's no room left"
Pros: "Little- only plus was bulkhead seating but I was yelled at for having that when flight staff tried to take my seat."
Cons: "Rude staff, no help with my baby, flight attendant repeatedly yelled at me instead of simply talking to me like a Human. Check in attendants almost gave my seat away to a person with a dog, even though there were four other passengers without baby's flying. Then flight attendant yelled at me for "picking" the bulkhead seat- a seat that was given to me after united had taken my seat away earlier that day. I could go on and on. We won't be flying united again and I'm telling my friends with children to do the same."
Cons: "Lost my bag."
Cons: "Wi-Fi wasn't available"
Pros: "Direct tv in united codeshare flt"
Pros: "It was nice"
Pros: "Free tv on the plane"
Cons: "Flight was delayed. Poor communication about the flight"
Pros: "The crew was friendly"
Pros: "It was my first flight ever and it was great and smooth, I enjoyed it!"
Cons: "It was cold and they didn't have any blankets so I was uncomfortable but other then that it was great."
Pros: "It was also 2 hours late."
Cons: "The crew was very rude and argued with me for not saying thank you to him after he gave me water. I had actually said Thank you but he didn't hear it. I don't mind saying it again."
Cons: "My flight from NY to Houston was delayed, then my flight from Houston to Austin was delayed, then was cancelled without any communication, leaving everyone on the flight stranded at the airport at 1.30am when we were supposed to leave at 8pm."
Pros: "You guys are awesome. Thank you for cheap tickets you provide to us all the time. Keep it up."
Pros: "Crew was great! They were very polite....said please every time they asked for my credit card! Besides that, they were very good!!"
Cons: "Entertainment? Food? Credit card please, checked bag, extra carry on.....credit card please !!"
Pros: "Much more comfortable."
Cons: "Lavatory still dirty."
Pros: "Quick boarding process"
Cons: "Not enough leg room and I'm not even a tall person"
Cons: "There was confusion on where to go check luggage and what duty free items could be carried on board."
Cons: "Old plane. An almost two hour delay taking off once we had boarded the plane. Terrible in flight entertainment options. 30 minutes straight of turbulence just before and while landing."
Pros: "Communicated things as they unfolded"
Cons: "The air traffic control issues on both ends of the flight...we had to divert to a different airport, and there was only one option for transportation and a long line to figure it out, so since it was so late, I gave up and ended up paying a hefty cab fee. The airline should have been ready with cards or info about how to get reimbursed, considering everyone's unique travel situations. Simply a shuttle back to Kahaurdia was not helpful..."
Cons: "United changed my flight 3 times, due to "traffic control", then I almost missed my flight altogether because the last update they sent me was incorrect. Luckily I showed up to the check in desk early, or what I thought was early, they were at final boarding and almost didn't let me on the flight. The crew was helpful but indignate. Flight 1968, no Bueno."
Pros: "This was my first time flying United and I was very happy with everything. Hopefully my opinion will be the same on my return flt."
Cons: "It would have been nice had i been able to recline the seat a bit more. And some sort of remote for the games...To play the games u have to lean forward and sit with ur arms raised to touch the screen and that get very uncomfortable...It might not b important to everybody ...but since u asked..."
Pros: "Nothing at all"
Cons: "What are they charging for, I fail to grasp, No help in check in, pay for every bag you check in, pay for seat if you choose yr own, overpriced tickets, no meals, cramped seating. Worst airlines in the world."
Cons: "I have an 8 yr old boy & he & I were seated apart. The flight was packed, then we were seated together but there were 2 pairs including us that had duplicate seats. Needless to say the flight was delayed because the grumpy stewards couldn't fix the situation. The door was reopened so that the fate agent could finally resolve things. Stressful before a very turbulent flight, not fun, I'll never fly United again."
Cons: "The turbulence was nuts, crew was rough, food was none!"
Pros: "The service was quick by flight attendants, 5 minutes in the air we were served immediately. Then people were sleeping and relaxing. Thank you"
Pros: "The TSA pre board is the thing since ice cream"
Cons: "Boarding was chaotic"
Pros: "I had a goos seat the crew was courteugus/"
Cons: "The check in was.very slow only one person at the desck making it very stresfull for passangers. we had to hurry to the gate because nit. I will have more personel to expedite check in, also need to provide the paperwork requiere like the health declaration it was rewuiere to pass to boarding and there was no forms any were. Passangers had to scrable to find some. Running agains the clock because all the delay to check in. 2hrs on line is ecxesive."
Cons: "To: VivaAerobus Airlines I requested a mobility chair and was denied, however they did get a chair for my grandma at the airport. I was told by my grandma that there was a portion of the walk to the gate that she had to walk, she made it, but she got tired. This is not professional at all."
Cons: "Crew is always late. Felt like we were thrown into a box and rocketed through the air. Handled my bag horribly. Was covered in mud in arrival"
Pros: "Quick, expedient checkin & boarding"
Cons: "We were 7 hours delayed with no explanation and the airline was terrible."
Pros: "We got VIP Boarding without choosing in advance."
Cons: "Very little legroom, seats were not reclinable at all, not a single snack included. Cheap."
Pros: "Able to fall asleep as soon as possible during my flight."
Cons: "For starters, when I checked in I was charged for a damn carry on!?!? Super unexpected expense, and in my opinion wrongfully executed. I was told that I had to pay for my carry on or else I could not board the plane. When I asked why, he said it was over the limit, I weighed it and then he said, u have to add the other small bag too. — THE OTHER SMALL BAG WAS A BAG FILLED WITH SOUVENIR ITEMS PURCHASED AT THEIR AIRPORT PRIOR TO ME CHECKING IN! I explained that and of course nothing happened. The viva aerobús person that ran the register is called Jose A. Carrizo #21 badge. 31/12/2021. - The problem is not the amount that I paid, but the fact that customers before me were not asked to pay, even though I could clearly read the numbers on the scale as they weighed it. My bag weighed 10 kg exactly. i weighed it when I packed it. And the other bag was a bag used to carry around souvenirs from the airport. I think this was a bad way to do business and I’m simply not happy about it."
Pros: "The flight attendants were great. They gave very good service."
Cons: "The menu listed sandwiches but they didn’t have any :( The temperature inside the plane was so stuffy and hot. I prefer warmer temperatures but this was terrible."
Cons: "Make the luggage policy and fees more clear, they charged me 50$ for no good reason. Smallest seats I've ever had in my life."
Cons: "Leaving on time would have been better"
Cons: "3 hours late"
Cons: "Did not my luggage"
Pros: "I didn’t get chance to flight . They changed departure time . At the first time when I showed up at my gate 17A , 50 minutes before the departure there was a lot of people waiting for flight to Hermosillo , not the Cancun. ( wasn’t any information about Cancun flight on information display) When I asked crew from desk about my flight to Cancun they told that I need to wait for announcement . I left for 20 minutes , when back 20 minutes before my departure time on my gate crew told me that my flight it’s gone. I didn’t hear any announcement about it. They didn’t change me for another flight , only the told me that they can change my ticket for the flight which is 18 hours later."
Cons: "Everything need to improve"
Pros: "The crew was great!"
Cons: "Seats are pretty uncomfortable"
Pros: "on time"
Cons: "the overcharged me for a mistake in the name, so insulting."
Cons: "We ran 5 minutes late and were not allowed to board our flight because there was NO ONE at the ticket counter to check us in... And just fly is saying that we cannot use our return flight tickets, so we have wasted almost $1000.00 Unbelievably poor service at the point!"
Pros: "The crew at the front of the airplane were friendly"
Cons: "When sitting at the back of the plane there were some girls with 3 beer cans each playing loud music and it woke up my child. I asked the flight attendant to tell the women to turn down there music and she said no she couldn’t do that if I didn’t like it to tell them myself."
Cons: "My flight was delayed, and I missed all the other flights."
Pros: "Almost 4 hrs of delay"
Pros: "It was above my expectations"
Cons: "They made annousments only in Spanish while boarding"
Cons: "Boarding took just too long"
Pros: "The flight was delayed 45 min and boarding the plane was s mess"
Cons: "Kept us 50 mins on tarmac without any explication"
Cons: "So late"
Cons: "Not good organization while boarding, too much turbulence, very uncomfortable seats"
Pros: "The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets"
Cons: "The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets"
Pros: "Good flights and prices"
Cons: "Be on time , no delays"
Pros: "The crew were considerate, helpful"
Cons: "Only junk food to purchase and it was a long flight"
Cons: "Great service, I really recommend. Un servicio muy bueno"
Pros: "Flight on time. Smooth flight"
Cons: "They canceled my reservation but did not notify me in any way. I showed up to the airport with no flight. I will never fly this airline again."
Pros: "It was impossible to speak to anyone before the 24 hour cancellation period ends."
Cons: "Have people try to help instead just telling them to call later or call the airline"
Pros: "Everything was average. Nice new airplane though."
Cons: "They lost my bag on a single non stop flight. 60 minutes in baggage claim until someone showed up. They needed 24-72 hours to find it. No idea when they would get it to me. No compensation for the things I needed ok vacation while they look."
Pros: "Cheap and on time"
Cons: "Crew that didn't care and didn't greet passengers"
Cons: "The set to uncontrollable don’t reclaiming"
Pros: "ok time , good plane"
Cons: "you could AT LEAST offer a bottle of waterFREE!!!"
Cons: "Delayed flight both there and back. Personal at the desk VERY RUDE! Their luggage policy is f***ing ridiculous! They even weight your purse! And both carryon and luggage have to weight 10 kg - AND IF YPU GET ANYTHING ELSE AT THE DUTY FREE THEEY REWEIGHT YOUR BAGS AND MAKE YOUPAY IF IT GOES OVER!!! They always change the boarding gate and don’t have anyone telling you to go to the new gate! You have to walk and look out to the screens for the stupid sign!"
Pros: "The flight landed early."
Cons: "Landing at Cancun Airport wr deplaned and were left in a hallway behind a locked glass door. Safety concern ad we couldnt go back nor forward. Not a nice welcome to Cancun."
Cons: "Crew and personal at las very rude"
Pros: "There was a gluten free option for snacks! Thanks!"
Cons: "We were delayed and there was no apology given. We missed our next flight because of the delay. Bummer."
Pros: "Horrible service. Never again fly with them. Sold our seats while we were checking in three hours before our flight time. Then they checked in our under bags. At the end they sold me another ticket from someone else who didn't make it in time but the others traveling with me had to stay behind for 8 hours later for the next available flight."
Cons: "Did not like that in order for me to fly I had to pay extra for a reserved seats."
Cons: "Due to heavy traffic we arrived 35 minutes prior to our departure and were not allowed to board the flight. The website clearly states that they reserve that right within 30 minutes. Their website also did not allow us to check-in online which would have also saved time. They simply told us no and said it was a lost ticket. When I questioned a credit, refund or an additional flight they said no and offered no assistance. Finally, they called security when I asked to speak to someone else."
Pros: "According schedule"
Pros: "Take me to Mx faster than a bus"
Cons: "10 minutes of delay when we take off, then 20 min of delay for parking in CdMx Viva aerobus charge me with 500 mxp for bring two backpacks heavier than 10kgs"
Cons: "They never told us the flight would be delayed. I only found out by chance! Poor communication between airline and airport."
Pros: "Everything works"
Pros: "Fast check in"
Cons: "The seat doesn't move back."
Pros: "Muy puntual ; atento el personal"
Cons: "Todo me gustó"
Cons: "2 hours delayed"
Pros: "Flight was uneventful"
Pros: "Easy check in"
Cons: "Fair was little high for this flight"
Pros: "Clean and comfortable seats"
Pros: "I've flown Frontier before & you are a great airline."
Pros: "Everything was on time"
Cons: "The landing was miserable, getting off the plane took about 35 minutes."
Pros: "Slow boarding, poorly trained crew, charge you for every thing, and uncomfortable seats, no inflight magazine, don't even give you water."
Pros: "Efficient flight and crew"
Cons: "Extra 45.00 charged for laptop bag brought with me. The only piece of luggage or carry on. Rediculas"
Cons: "No wifi"
Pros: "Flight was on time. Crew were polite and friendly."
Cons: "feel that you charge too much for carry on."
Pros: "We got here early"
Cons: "Nothing free even drinks"
Pros: "On time"
Cons: "Seats are not comfortable"
Pros: "no free drinks or snacks, everything is an extra charge. no hospitality. the workers were helpful though but didn't smile much"
Pros: "Everything was well run and ontime"
Pros: "Staff was very friendly and efficient."
Cons: "Food options were awful, especially for what they charge for food."
Cons: "Uncomfortable, charged for everything. Not the Frontier of old."
Cons: "4 hour delay with very few updates or help."
Pros: "Not trying to be hurtful, but not much. The people sitting next to me were nice. The temperature was fine. Nice takeoff, flight, and landing. The seating in the terminal was comfortable."
Cons: "The boarding was completely disorganized. The crew unprofessional. I overheard one crew member say to another "What is it with these Denver weirdos?". Then they complained about work and passengers the rest of the trip. I was in the front row and they must've assumed I couldn't hear them. I could. I know you're trying to reduce fares and making it an more a la cart experience, but $2.99 for a can of soda? Having to avoid the pile of ice that was dumped by the flight crew into the bathroom sink when i washed my hands wasn't very pleasant. The chairs are still incredibly uncomfortable, even in my "stretch" seating assignment ($35 poorly spent on my part). This trip made me rethink the cost benefit of taking Frontier. Flying United or American may be worth the extra money. And that's coming from someone on a tight budget. I used to enjoy flying Frontier and love taking a plane in general. I surely didn't this time."
Cons: "When I arrived two hours early to my flight, it was the first time I heard it had been cancelled. Apparently, due to weather. They said the only time they could get me out would be three days from then or they could refund me. No, they refused to pay for another ticket. So, I had to spend $435 on a ticket for later in the day when I had spent $130. Then, I look to Denver's weather and its perfect for the day. I call my mom, she's outside without a jacket! Where is the weather pray tell Frontier. This is the third and last time I ever use Frontier. Frontier is the worst airline I have ever used."
Pros: "Frontier is so cheap. Flight got cancelled and they didn't bother to text or email with alert. Said they could reschedule 5 days later. I'll never fly then again."
Cons: "Everything. Terrible since they got bought out. Used to be a great local airline but not anymore."
Cons: "seat was very uncomfortable"
Pros: "It finally got me to my destination."
Cons: "45 minutes and no bags"
Pros: "Great price, got seat up front, what's to comppain about?"
Cons: "Nothing, it was fine."
Cons: "Delay. On the return ticket they asked for more fee for my carry on even though I had less stuff when I was returning."
Pros: "Not much. Frontier got me to where I was going."
Cons: "The seats are too crowded, even for a person who is only 5; 4" tall like I am. They were hard and uncomfortable. I don't like having to pay for everything--including extra money to get a seat. The flight was late getting into Orange County. Then Frontier lost my bag. It was not until the next day that they brought my bag to me the next day. Thankfully Frontier waived my bag fee. I won't fly Frontier again just like I'll never fly Spirit again, and I've recommended that my family not fly Frontier. We will fly either Southwest (the best), or United."
Pros: "Not a lot"
Cons: "You pay for everything a seats carry on bag a coke everything had a cost"
Pros: "friendly people Pilots were great"
Cons: "Checkin lines long. Wrong boarding passes given. Bag checked in wrong when I wS there four hours early."
Cons: "Garbage airline"
Pros: "Attendants were very polite"
Cons: "Waiting too long for the next fly."
Pros: "Crew was friendly and the airplane was on the new side."
Cons: "No food included or entertainment available, bring your tablet."
Cons: "Planes were FILTHY. Hidden fees were expensive."
Pros: "Flight crew was nice"
Cons: "~3 hour delay caused us to miss connecting flight and almost miss 2nd option of connecting flight"
Cons: "Passenger in front of me was very obnoxious and smelled"
Pros: "Staff was good."
Cons: "No TSA precheck, no wifii, no in flight entertainment, Everything cost money from carry on to drinks and food."
Pros: "Frendly service"
Cons: "No peanuts? ?"
Cons: "Worst travel experience of my life"
Pros: "seats are just adeticute love that they don't fold back. I'm 6'4: and 270 lb so that's important to me"
Cons: "Hidden costs for luggage and carry ons"
Pros: "N/A Jose Sanchez 305-763-6132"
Pros: "Plane left on time"
Cons: "The seats are hard as a rock and they charge you an extra fee to actually have a seat. I wanted to stand the whole time rather than pay the fee but hat was not allowed. Your ticket price is not the real ticket price."
Cons: "Being charged for carry - on luggage. Seats didn't recline."
Cons: "Charged $45 for a carry on is BS! Didn't even get a glass of water. Won't be flying Frontier again. There are other choices!"
Pros: "Nothing...it was horrid"
Pros: "on time, friendly"
Pros: "The seating is extremely restrictive. The seats no longer recline. Seating arrangement is a charge item. Carry on bags are a charge item. In flight beverages and food items are charge items. The air in the planes is low quality."
Cons: "The stewards(ess) are bitchy because they are trying to manage very unhappy passengers. They constantly spout warnings to shut up, sit down and do exactly as they say or you will be taken off the airplane in irons by an air marshal. There is no comfort or piece of mind on a Frontier plane."
Cons: "Being nickeled and dimed to death."
Cons: "The price of beverages/food."
Pros: "Everyone was courteous."
Cons: "Did not know that a carry on cost extra money. No complimentary drinks. Wish things had been more upfront when ticket was bought."
Cons: "Bad service"
Airlines flying from Houston have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Houston
Masks required on board, masks provided on flights from Houston
Social distancing seating
Middle seats unavailable to book on flights from Houston
Testing for antibodies, testing for symptoms for flights from Houston
Waiving of change fees. Search flexible flights from Houston