Ross, the flight attendant. Won't fly another w his working it.
Pros: "The entertainment"
Cons: "The boarding"
Pros: "I wouldn’t know t"
Cons: "To let me on the flight"
Cons: "Everything was good"
Pros: "The seats are not fabulous the crew was"
Cons: "They did a good job keeping us informed When we got really delayed"
Cons: "Temperature control. Information about the delay"
Cons: "Being given seats at the gate. I like to choose my seat."
Pros: "Kind staff, comfortable seats, movies, easy flight - pretty much everything was great!"
Cons: "Nothing- it went very smoothly."
Pros: "excellent crew, efficient and fast boarding"
Cons: "Seats uncomfortable. Too narrow and I am a small person. Considering we paid to upgrade seats, they should be wider. Leg room was fine."
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Pros: "Plane was clean & modern"
Cons: "More leg room"
Pros: "Crew was good seats were too tight"
Cons: "better seats that come with a basic fare"
Cons: "Late taking off. Let's leave on time"
Pros: "Decent food. Great entertainment options"
Cons: "JFK Boarding"
Pros: "Overall service was great."
Cons: "Flight was delayed 5 hours."
Pros: "Cabin service was decent"
Cons: "Food was cold. First class service could have been more attentive. While trying to sleep crew talked the entire time."
Pros: "I have never seen a gate attendant call each person by name as she scanned their boarding passes! At Delta I felt welcomed by every employee. Even the pilots greeted the passengers as they exited. All the other airlines just want my money, they want to cram me into smaller and smaller spaces and want me to sit there and shut up so they don't have to interact with me. I will fly Delta every chance I get, even if I have to pay more money."
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "Timely, organized, polite staff and pilots. Delta gets 5 stars all around."
Cons: "WiFi wasn’t working but we were informed so not really a negative just an observation."
Cons: "Was unclear which zone was boarding. Legroom was comprised when passenger in immediate row ahead reclined seat early in flight."
Pros: "Amenities, service, and punctuation of flight"
Pros: "liked the main meal"
Cons: "didn't like the pastrami sandwich snack before landing."
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Pros: "The crew was fantastic. Friendly, professional"
Cons: "The boarding process was cumbersome. The desk people were unfriendly, unhelpful. Could not give us a seat assignment until the very end of the boarding process. Not a very friendly experience. I felt very ripped off"
Pros: "I liked the individual tv screens to watch the latest movies"
Cons: "The slow boarding"
Pros: "Staff was friendly. Flight was smooth."
Cons: "Media kept freezing. They had to reboot the system several times."
Pros: "Fast and very friendly staff."
Pros: "The space we had, the breakfast provided, the movies/TV shows available, and the staff."
Cons: "I was a concerned when I couldn't select seats during check-in and was informed that our seats would be assigned at the gate. After boarding, it made more sense since it wasn't a full flight; I could understand that was likely done so the plane would be weight-balanced. It just caused me some concern the day before."
Pros: "Fast and efficient boarding again! Most impressed!"
Pros: "everything on schedule; courteous staff and great pilots"
Cons: "everything was very ordinary so cannot complain"
Cons: "Rough flight and landing."
Cons: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
Cons: "Repeat the message from above.."
Pros: "The plan had Wi-Fi and free movies. Plugs for the phones"
Pros: "The tv in the back of every seat makes any seat a good seat."
Cons: "Everything!! I wanna be compensated for this nonsense I went through!!"
Pros: "Flight was short and the pilot informed us quickly when we were starting to decend."
Cons: "Flight was a little over crowded."
Cons: "Boarding took forever. Delta doesn't seem to have a good system. Plane was packed to the last seat. Congrats! No food for purchase. Will avoid next time."
Pros: "in-flight experience was great delta comfort seats crew was wonderful"
Cons: "Boarding staff were flustered because of overbooked flights - I asked them for a seat assignment and they dismissed me saying wait for your name. I asked again several minutes later after I hadnt heard or seen my name on screen, and they rushed me onto the last seat on the plane right before doors closed. I dont think I should have been dismissed so quickly and probably wouldnt have made it on the plane if I wasn't persistent I wish Delta offered better flight snacks in general. Pretzels and peanuts are disappointing. If not, then maybe offer snacks for purchase (on all flights). This was a 2.5 hour flight and they had nothing. I was starving. (Jetblue Southwest Virgin do a better job w food)."
Pros: "I loved getting an email with my baggage claim number."
Cons: "The food was the same snack they give in the evening and afternoon, even though it was morning- pretzel, peanuts, or cookies."
Pros: "staff was friendly"
Dealing with customer service was a terrible experience. Our flight was changed by the computer system to a different flight a full day later, and we were given no option to change it. It took us a full 6 hours of waiting before we could actually talk to a human on the phone to help us get it fixed. Then we had to talk to customer service at the airport as well which was a 90 minute wait. The employees were wonderful and helpful when we talked to them, but the wait time was unacceptable.
Had a crying baby on one of my flights for about an hour and a half.
First the airlines let terrorists make travel a pain and now covid has the process so crazy half the time I just stay home. What could have been better how about everything. Lack of food lack of courteously how about youm some kindness and understanding
Pros: "Boarding process was smooth"
Cons: "Allowed people to deplane while waiting. Sitting on a plane during a two + hour delay is the stupidest thing ever."
Cons: "No food"
Pros: "New aircraft was more comfortable"
Cons: "I think they did excellent"
Cons: "We left an hour late ."
Pros: "Polite crew"
Cons: "No air traffic"
Cons: "It was a quick and perfect flight."
Cons: "Seats were VERY SMALL and worse, they were like sitting on a wood bench. Many passengers were grumbling about horrible the seats were. Unacceptable for a 5-1/2 hour flight."
Pros: "I liked how convenient and smooth everything was, from the price of my plane ticket to the pick-up and drop-off of my rental vehicle. Also, the text notifications I received upon landing that informed me how much time I had I had between flights & where to go!"
Cons: "Honestly, there's nothing that comes to mind for me as far as improvements go."
Cons: "Maybe had a flight crew on time and a plane that wasn’t 30 years old"
Pros: "My overall experience was good, but the ticket said one gate, and I boarded through different one. But I guess that's the airports fault."
Cons: "Everything was good."
Cons: "They left me! I know I was a “runner” but they knew I was just already going through security and it’s only a 3 terminal airport! They even asked if there were any runners!"
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Pros: "AA128 is nice. The plane is new and the seat is very comfortable. The service is fine."
Cons: "Food is at a very small portion ( I am a small Asian lady so I am fine but barely enough for a child.). My luggage was lost."
Pros: "Short flight"
Cons: "Delayed for some unknown reason"
Pros: "Great no complaints"
Pros: "When the plane finally arrived everything went smoothly"
Cons: "Our flight was delayed at least 5x. We started getting delays around 1pm but our flight wasn’t scheduled to leave until 7pm. We were on a connecting flight so it was no chance of making the second leg of our flight. I used an AA discount to get a room in Charlotte but we didn’t get to the airport until almost 2am so I had called to cancel that hour before making it to Charlotte but was told I may still be charged for the room even tho at this point it was outta my control. It would be great if the airline took care of giving you shelter when you are stuck in limbo with no reason behind while you are stuck. American is a good airline but they seriously dropped the ball this trip."
Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Pros: "I loved everything. No complaints. American airlines is one of the best airlines I have flown with."
Pros: "Extra space was amazing"
Cons: "No complaints"
Pros: "Our flight crew was very nice."
Cons: "it was a short flight, no food or drinks."
Pros: "Smooth flight, not too bumpy. Also flew on time and landed early. Free beer"
Cons: "No internet. No tv screens. Jet blue is still better."
Pros: "The airline staff was SO kind and helpful. I'm an AA fan now!"
Pros: "777 plane was awesome in first class."
Pros: "We landed safely"
Cons: "I was astounded at the miserable "cattle car" experience of this flight. When the person in front of me reclined his seat, the back was shoved to within about a foot of my face. Talk about "In Your Face!" It was nearly impossible to exit from my window seat to the aisle, since there is almost no vertical space open from floor to ceiling in which to move. Flying used to be fun--this is awful!"
Cons: "Seats are small and not ergonomic"
Pros: "Like my AA rides > 90% of the time. The usual prob is sketchy gogo service."
Cons: "Nogo gogo"
Pros: "the flight attendant passing out newspapers calling them "fake news" was hilarious."
Cons: "when people lean back in their seats, i'm pretty much hit in the face because of the lack of space. so i also had to lean back in my seat to just get some face space. won't use AA again for long flights."
Pros: "Crew and actual flight were great but something was broken on the rear air conditioning unit. It was a full flight and 86F in Dallas and 77F in Columbia. I was seated in rear of the plane very very hot with all the people on the plane. I felt it was difficult to breath once we were on the ground in como. We were at the gate and everyone stood up to get off but the doors remained closed for awhile. It seemed to get even hotter."
Cons: "Crew was great and the flight was smooth."
Pros: "Regular updates on delay timing"
Cons: "Landing in PHL so late we were lucky to make our connection"
Pros: "Everybody answers me any questions that I have. And treat me very Gental. I thought that I lost a Lounge but in my next fly from Bogota to Pereira apair in Pereira airport."
Cons: "They had a delay that bumped our international connection. We had to switch airports and airlines and arrived significantly later than originally planned, causing us to miss pre-wedding events."
Pros: "I Was expecting a bad flight being an aa plane but it was honestly one of the best flights Ive ever had. Modern and clean plane with awesome entertainment. Kind staff, tons of snacks and yummy food"
Cons: "They ran out of choices."
Pros: "The plane was clean and the crew was ecxellent"
Cons: "Very skimpy on room in and around eat. Aisle very narrow."
Cons: "Denied boarding by gate agent. 5 min past mandatory one hour cut off from boarding. We had been standing in line for agent for 30 minutes. Two customers flying with little dogs delaying the movement of line. Flight was subsequently delayed by 2 hours and 10 min. More than enough time to allow us to board under 1 hour regulation. I booked LATAM instead of AA based on reputation, very upsetting experience for us."
Pros: "Very friendly staff, on time, most of all very comfortable."
Cons: "The Oppurtunity that could improve is the boarding in plane to have passengers board in groups."
Cons: "The fact we were staring at the plane for 3 hours waiting to take off and customer service and the gate staff was no help"
Pros: "I suppose the food / wine was okay."
Cons: "The plane was one of the oldest I have been on in years. The center aisle overhead bins were not even big enough for luggage and there was one TV every 5 or so rows. We were at the mercy of the crappy movies American Airlines chose for us. Most flights these days have individual entertainment and at a minimum room for luggage. The plane was old, dirty and not up to date. Never flying American again. Extremely disappointed with the service on the flight, as well. A little more than halfway through the flight, the woman in the row next to me began reading the airline magazine. Her window shade was up and the sunlight caused a horrible glare on the magazine pages that beamed like a laser over everyone near by. My friend seated next to me and I both have extreme sensitivity to light that causes migraines. I asked the woman to close her shade which at first she did about an inch or two. This didn't do anything to help the glare so I asked again and she refused to do anything more. I explained it was giving us migraines and she didn't seem to care. I asked the flight attendant to help navigate the situation, which was just as useless. She said she could ask but not force her to close her window shade. While I understand that AA can't control that some people can be selfish, I find it incredibly hard to believe that the crew can't intervene when a passengers actions are making other people physically ill. Our only other option was to be relegated to the last row, next to the crews stinking pile of garbage that had been accumulating for the first five hours of the trip. Almost every crew member we interacted with was completely apathetic to the situation. We spent the rest of flight nauseous and with splitting headaches. But I sure hope my row mate and fellow human being in 32A enjoyed the article about the dinosaur flea market in Bolivia This entire situation could have been mediated by the flight attendants who chose to disengage. Furthermore, when we were deceding to land, overhead bins were still open, and people were starting to stand up to gather their belongings in the overhead bins. Again, the apathetic flight attendants were no where to be found. Overall, disappointing experience. Glad to never have to fly them again."
Pros: "It was on time and the crew were good"
Cons: "Padlocks being cut of our luggage with no explanation!"
Pros: "The cordial treatment by the crew members"
Cons: "Not enough air conditioning, it was too warm on both flights. The foid could be better"