Check in is a mess. Be ready for a traumatic experience from the unsupportive and rude check in staffs and duty managers at Calicut airport. It’s a chaos and the lines are mostly first in last out, as they don’t care of the passenger well being or the waiting time. They are just concerned of checking in before the boarding call. Personal experience is of standing 2 hours straight just for check in. Flight is ok, food preordered are all the instant ones with hot water mix, which tastes pathetic. Overall, will never take another indigo flight to fly out of india.
Cons: "In Kiwi i couldnt add extra baggage weight. I had to pay extra in the baggage drop in"
Pros: "I liked the fact that it was a direct flight"
Cons: "Little more customer satisfaction"
Cons: "Extremely bumpy take off and landing. The pilot could do better."
Pros: "The seat was really bad and the crew didn't make any effort to dim the lights for about 75% of the journey. I would say an international flight on a low-cost carrier like Indigo should be avoided."
Cons: "if the cabin crew had been a little more cooperative, this flight could have been better"
Pros: "Crew was amazing, & purchased food was extraordinary quality."
Cons: "We traveled with a wheelchair person, but they boarded her separately from the rest. That meant she was without anyone she knew for some time. It'd been better to allow @ least 1 person of her people w/ her while she boarded."
Pros: "Amazing crew, clean plane and on-time and seamless boarding and arrival."
Cons: "Entertainment option via app."
Cons: "Good airline. Flight was delayed due to weather"
Pros: "Budget Indian airline so was good. Good crew .Bus on and off tarmac , Basic food and paid for but fine. Good legroom in XL seats and std seemed ok too compared to some Australian airlines .Was on time so thats all that really mattered"
Pros: "Punctuality and cleanliness."
Cons: "Boarding process at Hyderabad and disembarkation at Visakhapatnam. At both places bus ride was painful."
Pros: "Amazing crew."
Cons: "Better comfortable plane"
Pros: "Punctuality, cleanliness and the professionalism."
Cons: "No comments."
Pros: "Always ahead of scheduled arrival in my last few flights. Love it"
Pros: "Punctuality, and professional service."
Cons: "All good."
Cons: "cost of the seats can be reduced or it can be free"
Pros: "Professional and on time. 2 best things about Indigo"
Pros: "Very new aircraft . On time"
Pros: "Crew was good."
Cons: "Seating could be better. the cushions would come off"
Cons: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."
Cons: "Flight was delayed by 15 mins and there was a gate change which was a complete surprise."
Cons: "Flight 6E 188 to Chennai supposed to leave at 6.20 AM got cancelled by airliner. Lot of discomforts faced. Indigo should pay me penalties to me by three times the charge."
Pros: "Amazing crew"
Cons: "Waited close to an hour for collecting baggage at the terminal"
Pros: "Good service"
Pros: "Reached before time!"
Cons: "Luggage lost. No apologies, no compensation"
Pros: "Flight Stewart’s Response"
Cons: "Ground staff highly untrained & indifferent"
Pros: "Friendly attitude"
Cons: "Charging for food or beverages"
Cons: "When you people send a copy of the E Ticket you place a picture of a fake credit card at the bottom of the page. There were three of us travelling independantly through India and each time we presented the appropiate copy of the E -Ticket they wanted to see the credit card pictured on the ticket. Of course this was impossible because you guys made it up for some unknown reason. If you ever want us to use your service in future you're going to have to stop doing this practice."
Pros: "Everything except boarding"
Cons: "I am a senior citizen & was issued boarding pass for Gate no 26 in Kolkata. I received a SMS that Gate changed to Gate no 18 & then Gate No 19. I was not only harassed but under stress if the gate is going to change again & I should not miss it."
Pros: "On time and before time"
Pros: "As above no food score as didn’t buy anything and no entertainment score as none on board b"
Cons: "Paid twice us much for luggage as the plane ticket. Also asked if we wanted a drink and then charged us. Didn't tell us it cost until had and opened the drink. I understand it's a cheap airline and that happens, but would have appreciated telling us ahead of time. Also couldnt get boarding passes online. Will avoid this airline in the future."
Cons: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."
Pros: "Crew tried to be helpful and friendly."
Cons: "Difficult to find if in right line to check in. After asking many finally found a staff member who realized I had only a few minutes to catch my flight. Then given priority. IT COST ME ABOUT $67 USD ONE WAY BUT IT COST MY BAG $87 USD TO BE CHECKED IN. Another cut rate airlines that charges for everything extra--soon th toilets!"
Cons: "Flight missed & the passenger is traveling through bus from Bom to Hyd. Very Poor Service. Very disappointed. ☹️"
Cons: "The flight was delayed repeatedly, so I never got on board. I drove to Delhi instead to catch my flight from there. Indigo made no arrangements to help anyone get anywhere that I could see."
Pros: "Flight was on time."
Pros: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Pros: "Time keeping and professional experience"
Pros: "Excellent condition and on time."
Pros: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."
Pros: "Worst airline"
Cons: "Beware before booking. They cancelled the flight teo days before and even after 20 days i didn't get the refund which the airline promised. Had to book another flight in short time flr much higher rate. This airlime should be banned"
Cons: "My son unable to use ticket I prepaid for him on my card. They wanted physical card which I have in usa not in India with my son"
Cons: "Indigo Crew Is Not Passenger Friendly. Nobody taught them to smile and be hospitable."
If u want a flight that is delayed regularly by more than 3hrs, it’s ur flight..👍🏻
Flight didn’t take off after boarding for almost 4 hours. Later it was cancelled and passengers were deplaned. It was reinstated after several hours. Spent entire day at the airport
Cons: "sanitize all things"
Cons: "No comment"
Pros: "Excellent crew!"
Cons: "Boarding in a bus is a bummer"
Cons: "Never fly spicejet"
Pros: "We arrived"
Cons: "The boarding process was chaos The plane was old and dirty The crew was helpless There was no gate Will avoid spicejet. It’s my first time in India"
Pros: "Staff was great, seat to be desired"
Cons: "More leg room"
Pros: "Food was good. Service was good."
Cons: "1. Can you please have air fresheners? After a 2-hour flight the air felt very stale and the human smells were uncomfortable. 2. I always prefer a window seat for the view but my window glass pane was terribly deteriorated from the outside. Didn’t inspire much confidence in the aircraft. Not too significant a complaint but I’d have really appreciated if I could’ve had the view also."
Cons: "No Entertainment very noisy plane ..didn’t give a blanket also"
Pros: "Crew seemed nice and helpful"
Cons: "Seats were slightly broken, flight should be on time"
Pros: "The flight was on time"
Cons: "The boarding could have been swifter."
Pros: "The flight was short."
Cons: "The legroom was amusing at best. Had an exit row seat that wasn’t as wide as even a normal economy seat. It was a cheap and short flight, but I won’t choose to fly this airline ever again."
Pros: "The crew was friendly and professional."
Cons: "The check-in staff at the counter give the first impression, and my impression was that they were stressed. Perhaps they need more support. The cabin crew was very pleasant and professional. The aircraft was clean. We arrived in Delhi without complications. The luggage was quickly delivered. Will fly with them again."
Pros: "Price and schedule"
Cons: "Ability to use international credit card to pay for extra services when checking in online"
Pros: "The only thing I like was the friendliness of the crew."
Cons: "Starting at check in it was an absolute hassle and I cured many unforeseen costs. I was not able to book my golf clubs as travel equipment beforehand and was charged an exorbitant amount at the airport. I also had to pay for my carry on bag which was also unknown. And the plane was old."
Pros: "Seats and the airplane, in general, was very dirty. Some of seat parts were falling and my back rest wouldn't rest straight, it can only be in the reclined position."
Cons: "A clean airplane would go a long way."
Cons: "Rude unresponsive and uncaring. I will never fly SpiceJet again."
Pros: "Except that it was a cheap flight, I cannot say if I liked anything."
Cons: "Seats are very uncomfortable and small. Food is not good at all."
Pros: "Cancelled the flight"
Cons: "Airline needs to stick to their time table."
Cons: "Reclining seats not working"
Pros: "It was an instrument of torture with so little leg room, I thought it was a joke at first. This, like other scummy budget airlines ram as many rows of seats in as possible, to make more more money. Pure greed scumbags; another airline on the no fly list for me."
Cons: "STOP RAMMING THE AIRCRAFT WITH AS MANY ROWS AS POSSIBLE. It’s torture for anyone without midget legs. DO NOT fly with SpiceJet if you have the nerve to have been born tall. It should be illegal"
Cons: "The flight was already delayed by 2 hours than its scheduled time despite that there was an additional delay of 60 mins and the reasons provided by the ground staff were absurd, none of the Cabin crew members are courteous, they seem to be frowning or in a mourning as if lost some one"
Cons: "When you order ticket through flightnetwork.com, apparently you pay to them, but they pay to the airline. In India, some airlines like Spicejet asks you if you actually carry the credit card by which it was paired to the airline. If not, the airline will make you pay the entire fare again. The flightnetwork gets refunded, and you will be paying for it twice!! Watch out!"
Cons: "We had to pay 14,000 rupees more"
Cons: "Check-In in Bangalore was a long tedious process. Boarding process was alright. Onboard service was at par with indigo and go-air. Luggage came out late at Pune airport. This experience was good enough to never fly spice jet again."
Pros: "Comfort, cleanliness ,check in."
Cons: "I was refused food as the stewardess did not have change for ₹500:- & cost of food was ₹200/- odd. Being diabetic I had to go without my insulin.. Luggage arrived quite late in Kolkata."
Pros: "Any other airlines but not SpiceJet"
Cons: "Long story. Have international flight with 2 pieces of 23 kgs luggage from Bangalore from Hyderabad. But at Hyderabad this guy who is not quailed to print boarding passes made me to check in my carry in bag because they won’t allow a laptop bag and charged me 6,000 rupees. Ridiculous. Their website misleads. They just rip you off. Worst airlines and shameful for airline industry. If Indian government don’t regulate these scams, will loose lot of tourist"
Cons: "Spicejet didn't except my payment through Kayak and I had to pay twice. Because the travel agency paid with a different card than mine. It was a very unpleasant experience."
Pros: "Flight attendants friendly nature"
Cons: "Boarding annoucenrs, Hot inside the plane Because AC was not turned on till after flight take off"
Pros: "The best thing about this airline was getting off it at the destination"
Cons: "Everything! Aircraft seating poor! Cabin crew poor! Slow on board service! Bar service not stocked didn't even have soft drinks"
Pros: "Friendly cabin crew, specially Ms Nandini. Food was okay."
Cons: "Tightly packed 737-800 with189 seats! Seats 1A-C were right next to the front door, and I couldn't stretch my legs in 1A. Narrow cabin luggage space."
Cons: "Hopeless and endless waiting time !! I would have rather reached the destination faster by railways rather than flying"
Cons: "No in flight service. Crammed and small seats. Had to pay recess baggage fees since did not know that the ticket I bought via kayak was without any checked in baggage."
Cons: "The crazy noise. Loud music playing on the plane. Loud overall noise. Loud engines."
Cons: "I was disappointed to first learn that my flight booking did not include ANY checked bags. It was not shown in any fare comparisons. So I again logged in with KIWI.com and added one checked bags for equivalent of Rupees 400 for the flight. When I was checking in for the flight that, the agent told me that they have no record of my paying the baggage fee, I showed him the receipt that showed the inclusion of check baggage. He was rude, refused to call the manager and I had to pay another 400 rupees in cash. I want KIWI or you to refund my baggage fee paid by my credit card or I will take up the case with my credit card company, I will not recommend any one to do business with both KIWI.com and Spicejet.."
Pros: "The Flight was comfortable and our Infant Kid enjoyed the flight"
Cons: "Tuticorin Ground Staff Mr Lingadurai was very RUDE"
Cons: "Extremely poor customer service."
Pros: "The seating is fine and yhe crew is polite"
Cons: "The aircondition is not working and very hot."
Cons: "Delayed by 90 minutes You luggage got fully damaged Who will pay for that Bitter experience had never ever in any flights"
Cons: "The air lines third party vendor haven't provided the booking confirmation until the end which was hectic for us , the vendor is kiwi.com"
Pros: "Air flight girks"
Cons: "Rude on ticket counter. I am English speaking, He was insisting me to understanding in TAMIL. WEIGHT LAGUAGE MORE KG to make money. Lie to give me a window seat."
Pros: "our taxi got caught in traffic and we were late to the airport. But the plane was late in arriving and therefore in leaving as well. The crew working quickly and efficiently to board us all and they were all very nice."
Cons: "Crew responses were very bad"
Cons: "Plane was very old."
Cons: "Seats would be better/Cleaner"
Cons: "It was shocking for me too wait for my luggage for 1hr. Why? I travel every day, If i spent time in collecting luggage then it is wastage of my time and my day."
Pros: "Outside of the delay, things were very professional"
Cons: "Delayed as the inbound was late. I wish they announced and kept the passengers up to date."
Cons: "Worst customer service"
Cons: "Face wipes was needed"
Cons: "Social distancing no middle seat precautions"
Pros: "The timings were the best"
Cons: "Crew can be more friendly and interact work smile, food was stale and lot of scope for improvement and the entertainment consoles werent working"
Pros: "The crew was really good. They were courteous and helpful."
Cons: "Entertainment can be better. No latest English options. Also, inflight wifi would be a really good idea as well."
Cons: "The flight was delayed 1.5 hrs. Causing me to barely make it to my transfer. Air India is notoriously bad on punctuality"
Pros: "Everything is good, just the food is not that great..."
Cons: "Healthy food would be nice.."
Cons: "Boarding at hyd is was worst. The associates were very rash n rude."
Cons: "Power plugs weren’t working."
Cons: "Improve in all aspects"
Pros: "Absolutely Nothing"
Cons: "Rookie Flight Attendants in Business class.. no concept of service.. worst food ever..entertainment system had remote issues.. very minimal movies... seat did not work and I had to change"
Pros: "Travel time and overall great flying experience"
Cons: "nothing to mention"
Pros: "Crew were very helpful."
Cons: "Food was bad."
Pros: "Food and crew"
Cons: "No wifi, Entertainment screen never works they have to reboot all the time still doesn't work, Headphones provided are very poor"
Cons: "No response in providing wheelchair assistance even though we requested via online/ calling airlines customer service/ Requesting Crew after landing."
Cons: "Food is little boring"
Pros: "Overall experience is good."
Cons: "Flight was delayed by 2 hours."
Pros: "Seating is okay"
Cons: "Flight is Delayed almost 2 hours"
Cons: "I booked round trip, on the first leg from Chicago to Delhi, airplane was dirty, seats didnt recline, meals were not provided , bathroom was shut out saying it's defective in Chicago itself, overhead lights wouldn't work. I felt quite humiliated for the price I paid."
Pros: "Nothing on specific"
Cons: "Tv did not work properly"
Pros: "Air India - AI840 - HYD to DEL Check-in and baggage check-in was very smooth. The person at the counter was very helpful and patient. It was nice dealing with him. He helped us get seats in the same row as 3 from my family were travelling together. Overall flight was neat and comfortable. Food was excellent."
Cons: "I was there at airport 35 minutes before boarding time and the crew mentioned that the flight was closed. I had to run and buy an expensive ticket to Mumbai on a separate flight to reach Mumbai in order to catch my flight to USA. . Also, as a result of it, I had to pay extra money for Luggage to Mumbai.They were very uncooperative"
Cons: "neither my TV nor my remote didn't work. when I spoke to stewardess the response was half the TV's are not working"
Cons: "Rude crew, screens don’t work, remote was stuck, food containers are not clean, no entertainment, taste of food was average, nothing was good overall and wouldn’t prefer to fly with air India again."
Pros: "food crew"
Cons: "not working earphones broken food tray"
Pros: "Crew were good"
Cons: "Not comfort inside the flights"
Pros: "Email messages ahead of time about flight delays. I got email messages telling about flight delays, but the estimation of the delay was not accurate. Hence had to wait for long hours at the airport."
Cons: "The ground staff at Hyderabad and Mumbai were pretty much absent, until about one hour before the flight left. It would have been great if AirIndia staff was available on the ground at the gate/terminal to advice people who did not have access to email/text messages. There was not even a single announcement about the flight being late and an ETD. A few announcements would have calmed a lot of passengers."
Pros: "1. The crew was hospitable 2. Leg room was very good"
Cons: "1. The dirty toilets. They don't stock them with tissues 2. Some seats entertainment systems dont work at all and for others the audio doesn't work 3. The selection options in movies 4. Much older flight"
Pros: "Crew was courteous."
Cons: "Food was good"
Pros: "Service with a smile. I always fly this much-maligned airline because of the great service and on-board staff."
Cons: "Old equipment. I fly Air India business class, about four times a year Chicago-Hyderabad. The power outlets frequently dont work. THey don't hold US-style pugs very well, and the USB sockets don't work half the time. The seat controls don't work properly half the time"
Pros: "On time. Great service."
Cons: "Not worth even a single star"
Cons: "There was no USB charger port insider aircraft. I am amazed for backwards this flight is, especially, India is in the forefront of Mobile technology."
Cons: "Older equipment and entertainment was really bad"
Cons: "Bag was wrongy tagged, received it after 4 days with $500 dollars worth of stuff missing. Seats are all broken, do not recline. TV systems do not work and are all stuck! Horrible never travel air india again"
Pros: "Customer service"
Cons: "Flight got so delayed..."
Pros: "Courteous staff; Decent Flight experience"
Cons: "Food was very mediocre. Landing was not smooth."
Pros: "Fed a ton"
Cons: "Old plane"
Cons: "Seat changed by airline with out my knowledge"
Pros: "The staff try to be helpful."
Cons: "Horrible state of planes. My entertainment system didn't work and when I complained to the staff I was told that it was all fixed. This was a total lie. I had no entertainment system or even a working reading light for a 14 and a half hour flight from Delhi to Chicago. Some of the bathrooms were closed because they were "defective". Overall, Air India is going from bad to worse and, unless the guaranteed jobs are taken away, things won't improve."
Pros: "Nothing is good"
Cons: "Everything. This airlines delays the flights for a reason. If a flight is delayed the passenger will somehow struggle and argue with Air India to get an accommodation. Once the passenger reaches the mediocre hotel, which has already a deal with some person from Airlines, they basically are providing business to such hotels. All this show is put up at the expense of Travellers' time, money and energy. Never gonna travel with this airlines again. About 10 of us on the same day missed the connecting flight to British Airways BA138 because of 1.45 delay from Air India flight AI 51. We suggest British Airways not to show up this shitty airline along with their flights in the iternary."
Cons: "Half of the tv screens are not working Some working but partially"
Pros: "basic airfare...basic service...basic flight. Point A to Point B"
Cons: "basic airfare...basic service...basic flight. Point A to Point B"
Pros: "I have sent my proof and letter from emergency department so you would refund or credit me for future dates"
Cons: "I hope you Are working on it as i am surpriced you are checking on my flight expereince when they cmissed it Please look into my issue asap"