Daily cleaning, installation of cabin HEPA filters on flights from Idaho to Lafayette
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Scores according to KAYAK customer reviews
Cons: "I contact the airline, because I tested Covid-19 positive, and I didn't want to expose anyone to Covid. I am steel waiting for an answer to change my ticket. When I came to Mexico, the flying from Minneapolis - Houston was good Delta keep everyone social distance. The flight from Houston to Mexico City was AeroMexico was completely full NO SOCIALY DISTANCE TERRIBLE EXAMPLE !"
Pros: "Crew was solid."
Cons: "Don’t change my seat. Not on time. No food. Luggage with legally checked firearm sent to the wrong airport."
Pros: "The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling. The boarding rear to front should have been in place years ago and the deplaning was about normal front to rear with distancing."
Pros: "Movie selection are great"
Cons: "The earphone jack Was not working properly have to hold the earphone plug to the earphone jack the whole flight to watch movie"
Pros: "The crew was great. The flight was on time."
Pros: "The crew on both legs of our trip were nice and accommodating."
Pros: "Excellent crew and clean aircraft"
Cons: "Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great."
Cons: "thin seat cushions"
Pros: "The crew was amazing! The seat was comfortable."
Cons: "Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected."
Cons: "The flight was delayed for hours due to a mechanical issue. I had to take a much later flight and arrived at my final destination after midnight."
Pros: "Crew was kind and entertainment great when available"
Cons: "WiFi in all flights"
Pros: "Seats were narrow and we were shoulder to shoulder. Plane was clean and all was on tkmr"
Cons: "Roomier cabin"
Cons: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."
Cons: "The sits are uncomfortable"
Cons: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
Cons: "Kayak a howed my gate as something that didn’t exist at the terminal. I went to a kayak help desk to have a ticket printed that showed my TSA precheck because it wasn’t showing on my mobile ticket, and no one was there to help. I waisted for 10 mins. It then took me nearly 2 hours to get through security. I asked if I could get through quicker and was told I could not, despite it being passed my boarding time. I then ran to my gate where I waited for another 10 mins (no one was there, again) and then an employee came out and said they couldn’t let anyone board once the door was shut. He then directed me to the delta help desk (there was at least 20 people behind me who missed their flight). I then had to pay an additional $75 to get a later flight. The whole experience was awful and I’m disappointed with Kayak and the gate confusion, but mostly Delta and the lack of customer service."
Pros: "Nice plane and comfy seats"
Cons: "The stewards were not at all helpful or as friendly as most of the delta staff! I was so disappointed with their service. We had TWO delays making us arrive in SAT AT almost 2 am. Hence there were a lot of empty seats. We asked if we or even one of us could move into the …at least three empty rows…and they would not let us as they were they comfort plus section and it cost more…NO ONE WAS USING THESE SEATS!! So they let the passengers be crammed together in the rest of the plane and left numerous empty seats that could have been used! It’s was just rude. They also served drinks and never checked back to pick up the garbage. Didn’t tell us to raise our seats or put up our table trays before landing. So, as I exited the plane I handed them my garbage! I wasn’t going to be rude and leave it in the seat pocket or my seat …where I found crumbs of food on when I boarded the plane. Was just very dissatisfied with this crew!! I have been flying a lot lately using delta. I’ve had some delays but they’ve always been accommodating, this crew was not! What a shame!"
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "Vivian and her coworkers were fantastic!"
Pros: "The Gate Agents were excellent and very helpful with accommodating our family traveling with an infant and a six year old."
Cons: "The flight attendant saw that we were confused about the seat map and did not offer any assistance."
Pros: "Pleasant flight, plenty of entertainment on a long flight."
Cons: "Delayed our flight, had to buy another hotel night to accommodate and restructure our schedule, but it was pleasant other than that."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Pros: "Great staff, plenty of room, efficient snack and drink delivery, effluent boarding"
Pros: "Was switched to United airlines by delta due to plane issues. Houston to Laf"
Pros: "Loved how close the gates were"
Pros: "Easy boarding"
Cons: "No entertainment"
Pros: "From the gate agent to the in-flight crew and pilot, totally impressed and pleased with their attention to detail and care of the passengers."
Cons: "Nothing to asd"
Pros: "The weather was bad in Atlanta. We were rerouted to Minneapolis and made a connection to Philadelphia. No problems."
Pros: "Nicest crew"
Pros: "We traveled first class. Plane needs an update. Seats were not comfortable and did not work correctly. the crew had to continually pull the seat cushions up and reset the elec mechanism b"
Pros: "Pleased we upgraded to comfort plus."
Cons: "It was an older 747 which didn’t have power to the Sears. The video system was also old with poor quality."
Pros: "Itwas fast and easy."
Cons: "Nothing. Everyrhing was good."
Pros: "Nothing, they didn’t care about you or to help, the llady was so rude and unfriendly, this situation ruin my whole trip"
Cons: "I call in advance to paid the fees for baggage, I call Aeromexico because was the main airline for the fly, but Delta at Seattle made me paid again the fees for baggage’s even by phone they said that I didn’t need to paid. BE AWARE AND CAREFUL BECAUSE THE LADIES IN THE FRONT DESK didn’t even look the paperwork that you have in hand, they only want to charge you saying that your payment thru Aeromexico didn’t help you in the 1st fly. How this can happen when Delta and Aeromexico are two subsidiary one of another ?"
Cons: "For the second consecutive Delta flight, one at LGA, one at JFK, (it’s never happened on any other airline) TSA pre-check was closed and over a dozen agents trying to upsell the CLEAR program were working hard to get people to spend $175 not to wait in the resulting one hour long line."
Cons: "No entertainment"
Pros: "1000s of movies and shows to watch. Plenty of overhead bin storage. Alcohol beverage service included. Crew was great."
Cons: "Baked chicken dinner was gross."
Pros: "Boarding went well, departed on time and arrived pretty much on time."
Cons: "My entertainment system didn't work. I brought it to the attention of a flight attendant since all the attendant lights weren't". So they were having a glitch I the system. He said he had them reset mine. Hee must have furthermore until they did the beverages. They tried twice, nothing worked. No movies, no audio, no light. Nothing done, no compensation. NYC to Seattle, a long flight tho not even read my magazines."
Pros: "The flight was very quick."
Cons: "They didn't serve us water."
Pros: "Seats were comfortable. Snacks!!! Nice flight crew."
Cons: "I liked everything."
Cons: "According to the website and documentation a card holder is supposed to get the first bag free when using this card. I did not, so I will be cancelling the card."
Pros: "Very friendly and helpful staff."
Cons: "We we missed our connection they wouldn't help us at all."
Pros: "Good flight, professional people."
Pros: "Free food for all on this flight! Turkey sandwich was actually quite good! Great legroom, flight attendants, and pilot. Free great movie for all."
Cons: "Seats had no leg room."
Pros: "Spacious economy seats. Best Landing ever!"
Cons: "Offer a gluten free snack like nuts!"
Pros: "Very good no complaint at all"
Cons: "Our flight was canceled for no reason making us lose 1 day of vacation. The airline didn’t even bother to contact us."
Pros: "Everyone was nice, boarding was smooth, and we even landed early. Great flight."
Cons: "Nothing was bad about the trip really. Crew did a fine job."
Pros: "The boarding and waiting area at Houston's airport is very nice"
Cons: "I believe United is now giving advance grumpyness training to thier flight attendants. I have rarely meet anyone in a service position vibrate such intense waves of superiority and condensention out side of the perhpas the DMV."
Pros: "On time departure"
Cons: "Entertainment system Completely broken for full duration of flight. Individual screen also broken as well as seat Broken 19C"
Cons: "Never made it and had to go yet to another desk because it was a united flight this was the worst i have ever experienced"
Pros: "Same as above."
Cons: "Same as above."
Pros: "Everything! The flight left on time and landed early. Service was great and the staff was super."
Pros: "Side adjustable headrests on seats."
Cons: "Lack of entertainment options."
Pros: "Flight was on time, staff was attentive and kind. The fight was flawless, and I'm not a good flyer. Every flight should go so well!!"
Pros: "I liked that we flew directly into Palm Springs, which is my local airport."
Cons: "I didn't like how tight the seating spaces were. I'm a thin, small person and I was not comfortable. I can't imagine how a taller or heavier person could be accommodated comfortably. I never thought I'd say this ... but I've now decided I prefer taking the train because domestic air travel is just too confining!"
Pros: "Rhe crew again"
Pros: "On time"
Pros: "Smooth flight and on time."
Cons: "Original seating for my spouse and I was 20 rows apart, then wanted to charge me $244 to be seated together. Crew ran out of food when they got to us in the 50th row on an 8 hour flight. Some crew members attitude were not very friendly."
Pros: "The crew was Amazing!"
Cons: "It was hard to be on an international flight without any power options to charge or entertainment. It seems that a long flight out of the country should provide at least 1 amenity."
Pros: "The flight was on time and our luggage arrived on time."
Cons: "There's not much attention to friendliness any longer. The stewardess isn't any longer interested in making you feel welcomed. Seats are now so cramed together that you can barely lower your tray unless of course you want to pay an extra $100."
Pros: "We loved the small terminal at Sky Harbor, with the cute little discounted parking lot, no more that 100 feet away. We loved the location of Avis Rental Car, directly across from the baggage pick-up exit doors, at Regional Southwest. Our flights were all on-time, and the crew was extremely professional."
Cons: "No need for reclining seats. These cause a problem with leg room, for the person behind the "recliner.""
Cons: "Not enough leg room"
Pros: "Surprising amount of legroom, comfortable, the plane wasn't packed with people"
Cons: "Small plane"
Pros: "The entertainment options were great for this flight"
Cons: "The check-in staff were rude and didn't seem to care about clients. Two different people were rude to me when i checked my baggage upon leaving and returning. I'm not impressed with United."
Pros: "Extremely tight fit. Much much smaller than other major airlines . Both flight attendants were rude. Not looking dorward to flying back home with united Option to rent movies is really nice though. Helps the flight go by faster ."
Cons: "i paid to upgrade to economy plus, and was seated in the busiest door traffic area near the bathroom next to an obese man whose body literally melted over into my seat. it was the red eye and i slept only 5 minutes! also the flight attendant kept storming by back and forth for the entire flight, which made it absolutely impossible to fall asleep."
Cons: "What entertainment? Ridiculous to have to pay for it"
Pros: "Professional staff, landed safely, the NY skyline is gorgeous"
Cons: "Had to get on a later flight, TSA sucks as usual, I'm too tall for that plane"
Cons: "The plane delay wasn't explained"
Pros: "Seats comfortable Flights on time Good communication between airline staff and passengers"
Pros: "I am happy the pilot caught the faulty engine before we were in the air. That probably wouldn't have ended well. I like the snack choices."
Cons: "We were late boarding. Once on the plane flight was delayed longer due to a maintenance issue. Once on the run way, pilot said one of the engines would not start and we would have to turn around."
Pros: "For yall to have emotions"
Pros: "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
Cons: "My father is 89 and our whole family went to see him off. My husband, 3 children and myself. When I went to the ticket gate to check him in, the ladies did not issue a family pass to us. They said only 1 member of our family can go with him to wheel him to the gate. So my husband went since my father had 2 carry on luggage plus he wheeled my father. So the ladies were not very understanding. At that age I do hope he makes it back in 6 months for us all to see him again! We've been issued passes before and their only excuse was it was busy which it was not at all, no lines anywhere."
Cons: "Lost my bag"
Cons: "No beverage or snack."
Pros: "I like that I was able to get on the plane, and get to my destination."
Cons: "I was the ONLY seat overbooked on the flight. The crew basically told me I was out of luck and that I had to be rescheduled for tomorrow. In the last minute, someone didn't show up, and I got on the flight. I don't believe they tried hard enough to give vouchers away to the passengers. In addition to that, why was it overbooked to begin with? This is either a major error by KAYAK or United. Either way - awful experience to go through at 6:30am."
Pros: "United has real nice seats and the seat belts fit. Flight was great."
Cons: "I hate when airlines make seat belts too short, it seems like a no brainer to add length to a seat belt."
Cons: "That the flight was late because the problen with the air condition and that cost me more money"
Pros: "Boarding was a quick process"
Cons: "Lack of leg room, two hour delay, no compensation"
Pros: "Staff great. New plane. Check in a breeze."
Cons: "Airline food. Gross breakfast waffle. Very tight sitting arrangements."
Pros: "Food was not great. Not enough recline in economy to really get any rest."
Cons: "Flight delayed, food was horrible i have seafood allergy and theres no other choice. It took a while to dock. Everything was horrible."
Cons: "It nwas a very good trip excelent Paula Montero"
Pros: "The complete comfort of the ride was everything. Normally flights are rather bumpy but this one was smooth sailing. I recommend Everyone to book with Kyak for the best prices and best ride."
Cons: "Never made the flight, have another one in three days and km terrified of going through this ordeal again. All customer service could offer was a discount voucher for an overnight hotel which doesn't cover the emotional trouble I went through. Staff at Chicago is overworked, slow and rude."
Pros: "They offered us a $50 E-certificate for a future flight to compensate us for the long delay."
Cons: "It made a long day even longer, and, even though they didn't have anything positive to tell us, I would've liked more frequent updates from the flight crew about how long we had to wait."
Pros: "Getting to my destination"
Cons: "Cold service, playing taxi around Chicago for 45 minutes and arriving late, taking off from Chicago and boarding late, Geo Metro style cabin."
Pros: "The flight was fine and the crew was nice."
Cons: "Arriving home four hours late due to maintenance issues after a long day doesn't inspire trust in the airline."
Cons: "My flight from IAD to DEN was delayed and that caused me to miss my connection to salt lake, thus being stuck in denver until 5:30PM the next day, which is unacceptable."
Cons: "No flight to Denver both ways wee cancelled & we were rerouted to Chicago which put an extra 2 hours on trip"
Cons: "Food selection awful"
Airlines flying from Idaho to Lafayette have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Idaho to Lafayette
Masks required on board, masks provided on flights from Idaho to Lafayette
Social distancing seating
Middle seats unavailable to book on flights from Idaho to Lafayette
Testing for antibodies, testing for symptoms for flights from Idaho to Lafayette
Waiving of change fees. Search flexible flights from Idaho to Lafayette