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Round-trip
1 adult
Economy
Sat 3/4
Sat 3/11
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Good to know
Low season | February |
|---|---|
High season | July |
Cheapest flight | $130 |
Average price round-trip | $940 |
Good deal round-trip | $557 |
Good deal one-way | $241 |
Best time to beat the crowds with an average 2% drop in price.
Most popular time to fly with an average 10% increase in price.
Flight from Chicago O'Hare Intl to Oranjestad Reina Beatrix
(avg. price over the last 2 weeks)
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FAQs for booking flights from Illinois to Aruba
Top 5 airlines serving from Illinois to Aruba
Scores according to KAYAK customer reviews7.9
DeltaOverall score based on 29326 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Airline reviews
Cons: "For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money."
Cons: "For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money."
Pros: "Very attentive staff"
Cons: "I have no complaints"
Pros: "Entertainment was great , also being able to watch live tv. Cabin crew were good"
Cons: "Be on time , delayed for an hour"
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Pros: "Very good complimentary lunch - veggie wrap. I was surprised by the quality. Also I like the plane design - there are places to stand while waiting for the rest room, so you are out of the aisle. WiFi worked."
Cons: "Wish they didn’t charge extra for seat assignment."
Pros: "Food was excellent. I had the pasta. Loved watching movies."
Pros: "Good crew, good service."
Cons: "No complaints!"
Pros: "The flight was great from beginning to end. I have no complaints."
Pros: "Even though the flight was delayed by a few minutes we still arrived on time."
Pros: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Cons: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Cons: "At least one hour late"
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Cons: "The heat on the plane was turned up so high! We were roasting on there! I mentioned it to the flight attendant and he didn't seem to do anything. Everyone was sweating to death."
Pros: "Free movies available in-flight"
Cons: "temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)"
Cons: "Never told why we were delayed by more than 90 minutes"
Cons: "The crew was great and the flight came in early. I wish there was a better food selection."
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Pros: "Everything!"
Cons: "It was perfect, left on time, arrived early!!,"
Pros: "I don’t know what Delta could have done better on this two leg flight from Albuqueque to Miami via Atlanta . Yes we were in First Class and it was a (groan) 6:05 AM flight which meant that we were probably on time. But Delta’s 737-900 (to Atlanta) was very comfortable, the crew did everything well and the breakfast was quite good. (Make sure you try the quiche). We had the same crew on the next leg to Miam, who were surprised and gave us a warm welcome. There were only snacks in 1st for that short segment, but they were all we wanted."
Cons: "Air turbulence over the Midwest storms."
Pros: "The staff was wonderful and the flight was smooth"
Cons: "N/A"
Pros: "Great people and crew early arrival nice passengers"
Cons: "Delta staff taking care of rude/beligerant guests first vedore guests patiently/kindly waiting in line ... children watched that behavior and the jerks recieved special treatment. Flight staff ripped up guests boarding pass in face. Staff allowed ys to board plane and put our bags under plane and then crew timed out before take off. Never will use Delta again."
Pros: "Crew"
Cons: "Step stairs, no help getting up or down. You should use a Laeger plane and a jet bridge. It was awful down and up and down stairs, then walking across the tarmac, not sanded,NOT SHOVELED. Have you gone mad?"
Cons: "See above"
Pros: "Helpful DCA counter personnel, cabin crew and comfy aircraft. On time both ways!"
Pros: "Flight was 3 hours late leaving due to frost on wings. De icing truck wouldn’t work so they waited until sunrise and parked the plane in the sun. Real hi tech solution."
Pros: "That they served a nice snack/sandwich and or cheese platter...nice touch...also nice selection of free movies"
Cons: "When the person in front of you put their seat back you didn't have a lot of room."
Pros: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."
Pros: "We were traveling with a toddler and infant but put in different row because the tickets were purchased separately. Gate staff promptly put us together and even bumped us up to delta comfort. Was a very pleasant trip. Thanks delta!"
Pros: "The flight was quick and quiet with a kind crew and captain that had a great smile."
Cons: "I didn't like the food."
Pros: "None"
Cons: "Delays"
Pros: "WiFi wouldn't work. Dark skin Asian flight attended had a shitty attitude. Would tell me FOR SURE if they would be set I g alcohol and was rude about it."
Cons: "No delays."
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "The staff was really nice and the pilot was very open and telling us the status of the "on hold" that we were experiencing."
Cons: "The flight was delayed but there was nothing the airline could do because it was beyond their control."
Pros: "Flight was quick, Crew was friendly"
Cons: "Plane was older with no power connections"
Pros: "Great Service and amenities for a great price!"
Cons: "Nothing"
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Pros: "Inflight entertainment"
Cons: "the flight attendant on my first flight was awful. Ride and incompetent. The second flight was delayed 1.5 hours with no explanation and now we are waiting for our fate to open up in Denver. We were told it would be 5 minutes but so far it has been 30."
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Pros: "This was a 767 and we flew first class, so we had the more private, reclining seats with the advanced electrical and USB outlets. The flight attendants were excellent and I had a special meal request, which they confirmed and served me well."
Cons: "Nothing. the flight was great!"
Pros: "Plenty of complimentary drinks and snacks. Even complimentary Earbud Style HEAD-SETS !"
Pros: "the flight on Delta and Virgin Atlantic was nothing other than brilliant!"
Cons: "everything - service - facilities - food - amenities - an overall wonderful experience!"
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Pros: "The flight crew was nice and polite. They served drinks and snacks in a timely manner while on the flight."
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Pros: "The service"
Cons: "The "cheese" plate was kinda sad especially for the price"
Pros: "The flight was not full so we got to spread out. The flight crew was attentive. The onboard entertainment was good and free."
Cons: "As usual, the staff at JFK was a little on the surly-side - that's New York so you have to expect it."
Cons: "cramped"
Cons: "seats in business class seemed old and tired not much legroom"
Pros: "Economy seats are comfortable. I wasn't compressed in any way sitting in a window seat. Delta is my go-to airline. Not always the least expensive, but it's usually a pleasant trip."
Cons: "The seats are very uncomfortable but other than that it was wonderful!"
Pros: "Service and comfort"
Cons: "Food"
Cons: "Had an issue with my passport and the manager at the check in counter was rude and not helpful."
Pros: "Great crew; efficient, kind and accessible."
Cons: "Entertainment system. Tiny screens and no options."
Pros: "Good"
Cons: "Good service"
Pros: "The food"
Cons: "Everything ok"
Cons: "Copa check-in in Chicago was awful, and it wasn’t just for my family and me. The manger and several employees were rude and seemed clueless about what they were doing. I shouldn’t be surprised that none of our luggage arrived because of the unorganized check-in but it just added to the frustration."
Cons: "Food on COPA is terrible."
Pros: "There is nothing to like because this flight never happened."
Cons: "Instead of going Chicago -> Panama City I was routed to Chicago --> Newark --> Bogota --> Cartagena. This means instead of arriving 8pm, I would now be arriving 8am the following day (I actually arrived after 1pm, so all in, it was about 30 hours of travel experience). At the request of the United agent in Minneapolis, I got in Customer Service line in Chicago to have my bags properly transferred to my connecting flights. After an hour in line, the agent proved to me by showing me the screen she was working on, that my bags would be routed directly to my final destination. She was confused why I was told to even come in line, so, great, another hour wasted."
Pros: "excellent service"
Pros: "Everything"
Pros: "The seats were comfortable, they served a free snack and also a adult beverage"
Pros: "Very friendly service and very helpful even though there is a language difference, they were great in making me feel comfortable."
Pros: "Roomy seats."
Cons: "One bathroom had a faulty toilet. The other had a door that would not lock. Some seat back pockets were in bad shape."
Pros: "puntual with great service"
Pros: "Service was good"
Pros: "Good servoe"
Cons: "No WIFI connection movie selections"
Cons: "Uncomfortable seats. I ordered Kosher meals, but they did not have any available, so I pretty much watched everyone else eat while I couldn't."
Pros: "copa is punctual with the flights and offer a good service in the air."
Pros: "Service was excellent"
Pros: "The crew was great the food and service"
Cons: "For a 5 hour plus flight would have liked a more updated cabin with a charging station for electronic devices and possibly an entertainment center"
Pros: "Evrything fine!!!"
Cons: "No whell chair wait for me only this!!"
Pros: "Great crew from Chicago to Panama City. Accommodating and attentive."
Cons: "Ah, the usual airline stuff that we just have to live with."
Pros: "All. A lot better. Of. Any. USA are line"
Cons: "All"
Pros: "The crew was really nice"
Cons: "There weren’t good options on food, and even it’s a 5 hours flight there was not internet or screen on the chairs."
Pros: "They provide any of your requests is they have it"
Cons: "Everything was fine"
Pros: "Crew was courteous, and very polite."
Pros: "Food was ok"
Cons: "No WiFi, no outlets, no entertainment for international flights seems very outdated."
Pros: "Wouldn’t let me on the flight."
Cons: "After checking in via the mobile app, the front desk said they didn’t have me registered therefore didn’t know I was coming despite being at the gate well before the flight departed. Additionally, Kayak made it extremely difficult to consult with the issue. Very dissatisfied with the whole experience."
Pros: "Friendly service, food and drink included, and free luggage. Seats had limited leg room, but otherwise comfortable. Would select this airline again!"
Cons: "Older plane with less room from Chicago to Panama, but other than that everything was great."
Pros: "Seats didn't recline, entertainment was poor."
Pros: "The food and service"
Cons: "Maybe more entertainment for a 5 hour flight"
Pros: "My trip went really smooth with no delays. They were able to switch my seat to be closer to my friends that were flying with me with no hassle at all. I was surprise that they provided food on the trip, I have been in different airlines that don’t provide anything except for a drink. I would for sure use Copa Airlines for future South American trips"
Cons: "Only thing I might of dislike is that they were using an older plane and the tv quality was not good"
Pros: "The crew and staff were wonderful and professional"
Pros: "Nothing. Even when it's the cheapest flight, th insignificant price difference vs. other airlines doesn't compensate the awful experience"
Cons: "The treatment of the crew was unrespectul. The food is extremely bad. The airplane and seats were uncomfortable."
Pros: "Duration of flight."
Cons: "Food"
Pros: "Service of crew excellent. On time and good arrival. Web check in let me pick my seat. And nice stewardesses"
Pros: "Service."
Cons: "nothing"
Pros: "Flight was on time and affordable."
Cons: "No drinks were served in first 2 hours, and meal was very small. Also no customs forms were handed out in the flight, so it too a while in the airport to fill it out."
Pros: "Loved that I was able to take 2 suitcases with me... Happy about meals on flights and headphones! Captain kept us informed at all times about everything!"
Cons: "my table was dirty and I noticed right before my meal was served."
Pros: "Great service."
Pros: "Liked the dairy free options for the meal."
Cons: "Didn't have an individual tv to watch movies on, or cell phone charger. Given the price however, this was acceptable."
Cons: "Late departure"
Pros: "Planes are clean and crew is nice"
Cons: "Overall they are a poorly organized airline and there is almost no entertainment."
Pros: "Comfortable leg room Friendly cabin crew"
Cons: "Very limited food options, International flights have poor entertainment options, Very old seats and covers gave a very dull impression"
Pros: "The check in staff are the first port of call. They were excellent and very friendly and helpful. It set the scene for the rest of my flight"
Cons: "One of my bags did not arrive in Panama. They tell me it is now on my ongoing flight to Belize .....we'll see!"
Pros: "Food and drinks."
Cons: "Bad entertainment selection and screen."
Cons: "Not enough smiling from the crew"
Pros: "attendants were very friendly and the flight was on time."
Cons: "Business class seats were really economy seats in a closed section (this is the norm on flights operated by Copa Columbia)."
There was no entertainment (the wifi was not working) and no food service - just cookies or pretzels. When we arrived in Boston the bridge to our plane was not working and it took some time to be able to deplane. When we got to Boston our bags were not there and the person who put in our claim for lost baggage said we would have our bags delivered in 24 hours and 72 hours later we still do not have them and no one from AA has contacted us with an update!
Sound system was poor. Couldn’t make out what the flight attendant was saying over the intercom. The pilot announcements were better.
Easy travel from Peoria with very pleasant staff.
American Airlines customer service was extremely poor. They canceled our flights multiple times. Then put us on standby trying to get on flights instead of booking us on a confirmed flight to get us home. So flight after flight we kept our hopes up just to be disappointed and stuck from a connecting flight. We had never been to Dallas so we were sleeping on the floor at the airport waiting to get home.
Same day first class upgrade was amazing. We would do this every single time! More 777 planes please!
Pros: "The prices were low and the crew was great. A lot of entertainment options, also!"
Cons: "Boarding was rather disorganized"
Pros: "Fine but still crowded and stupid mask policy means nothing on a crowded airplane"
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Pros: "quick ontime boarding"
Cons: "Internet"
Cons: "AA needs to standardize their WiFi. Sometimes it is boingo, GoGo, or Panasonic or something other. Each has a different way of logging in. It is way too complicated. Sometimes you can watch on the iPad in a browser, other times you need a flash player or the AA app. Have a common way of at least accessing the internet, otherwise it can take 10 minutes to log in if switching from a GoGo yo Panasonic service. It is just too difficult and buggy. I am glad I don’t actually pay for the internet."
Pros: "The 1st class crew were amazing!"
Pros: "Flight was mostly smooth."
Cons: "Flight crew announcements were too loud and too frequent. Landing at PHL was unusually rough."
Pros: "This was the best plane I’ve ever been on. 737-800"
Pros: "crew kept hitting my arm with cart and butt. imnot obese at all...…..they never apologized. too small...…………...squeezed in"
Pros: "On time departure from PHL and on time arrival in LAX."
Cons: "This was an older Airbus A321 with no power outlets at the seats and no video screens on the back of seats. As an Executive level Advantage member, I felt that I received no special recognition from onboard flight staff; they did the minimum as scripted."
Cons: "Free real food"
Cons: "communication prevented me boarding my British flight, rerouting done by american, had paid reseved seat don't know if I will receive a refund. now have to spend my first few days back home going through the delayed flight to europe protocols."
Pros: "In flight entertainment. Seats had leg room and I was seated beside my spouse."
Cons: "The flight being on time."
Pros: "Staff, plane, ride - one of the nicest flights I've had in a long time"
Cons: "Nothing. Well, if you paid me to fly ;)"
Pros: "New plane"
Cons: "Boarding, no gate changes, no flight delays"
Pros: "Help with check-in"
Cons: "More friendly staff on airplane"
Cons: "Needed better food selection"
Pros: "The crew was really nice and helpful."
Cons: "The flight was delayed for awhile and there was little information on an ETA of when we would be able to leave."
Cons: "Seemed disorganized getting on"
Pros: "The free entertainment was great! Left on time and arrive time. No lost bags and no incidents."
Cons: "Everything was great! No complaints. We flew basic economy so there were no frills and sat in row 26. The flight was safe and"
Pros: "Nothing"
Cons: "Flight was delayed. Gate change on short noticr"
Cons: "I could not get the Wi-Fi to work even though I paid for 24 hours of it there was a different Wi-Fi Carrier on this flight than the flight from Munich to Philadelphia, he did not recognize me and even the free shows I could not get to work it had 3 different site said it told me the log in to in none of them work on my cell."
Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"
Pros: "Food, staff and entertainment was good. However, the touch screen on one of our systems did not work, and had to use the remote control."
Cons: "Not enough bathrooms, and the one on our side got dirty fast. Also, give yourself lots of EXTRA time to get through the airport in Madrid. It takes forever to get out to the gate, and you have to go through Security, Immigration and sometimes a second more intense security (which we did). If you need to get your VAT refund on purchases, add at least ONE hour. 30 minutes to get the approval stamp in one line, and 30 minutes in another line to get your refund."
Cons: "The 2 hour delay due to the ground crew not having it together, this reason coming from the pilot. Flight attendant was complaining more than any of us passages. Even though 85% of us missed our connecting flights. After boarding the plane, the smell of the restroom, we all had to deplane."
Cons: "see above."
Pros: "Flight attendants were the best ever."
Cons: "Entertainment set up was confusing and slow. Headphones didn’t work. Seat didn’t recline."
Cons: "Plane was hot, dinner was a sandwich that was still frozen and the attendants weren’t friendly."
Pros: "On time and pleasant staff"
Cons: "Na"
Cons: "Food was dreadful and plane was very cold and that was in first class"
Pros: "Everything seemed to go as normal. We were able to get 5 seats together."
Cons: "Wasn't a dislike, but would have liked to board a little earlier with kids of age 5, 7, and 9. However, all was fine and staff were pleasant."
Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."
Pros: "The fact we arrived safely"
Cons: "Long time to claim baggage, three hours delay, uncomfortable seats"
Pros: "I got to Boston safely and the pilot and attendants did their best jobs. Also my luggage arrived in a timely manner."
Cons: "Your seats are too small even for a relatively small person. You should hire more flight attendants so that they are more available to help customers. We should be fed on flights of 6 hours long. American treats us like chattel and make flying unappealing."
Pros: "All the services"
Cons: "TV screen didn't work too well. Delayed starting"
Pros: "All prompt boarding smooth flight early arrival"
Pros: "I arrived at my destination at least! Good crew and decent food but that’s the least I can expect from an 8 hour flight."
Cons: "Very old plane. Had the screens every 4-5 aisles. No control over the entertainment. Very uncomfortable seats, but so are almost every other airlines. The worst part about this flight was that I traveled with my girlfriend and when I went to check in, 24 hours before, there were only single seats left and there were so many open seats together that were considered “preferred” and had to pay $80 for just one “preferred” seat just so we can sit together on an 8 hour long flight. The seat didn’t even have any extra legroom or anything, it was a normal seat. American Airlines is just trying to squeeze money out of anything they can."
Pros: "I survived the flight."
Cons: "Missed connection Uncomfortable Rollercoaster flight"
Pros: "Good service and excellent crew"
Cons: "Food choice are few by the time they reach the back of the plane."
Cons: "The long delay was terrible"
Pros: "Friendly crew"
Cons: "3 hour delay"
Pros: "Wonderful flight, kind helpful staff and a very comfortable beautiful new aircraft. I look forward to flying Quantas again."
Pros: "The ticketing staff in Lihue was excellent!"
Cons: "The plane had mechanical problems and was rescheduled to a different flight"
Pros: "Quiet. Overnight."
Cons: "no meal, no internet."
I didn't get to take this flight due to delays and missed flight
Cancelled with no options
Right on time!
A guy two rows behind me started smoking mid flight. My eyes still burn 4 hours later. Food sucked. Sitting in the plane for 1.5 hours while they searched fir bags was insane.
Pros: "The crew was very nice and helpful"
Cons: "I got charged for bags from Fort Lauderdale to Toronto than Toronto to Halifax"
Pros: "Very short flight so not much to comment."
Cons: "Not that I didn’t like, but there was no entertainment and no beverage on this flight. Maybe add a “N/A” as an option in the survey. Flight was delayed, but we were kept updated."
Pros: "The food"
Cons: "The leg room"
Pros: "Both going and returning flights left and arrived on time. The crew were good. Boarding and unloading went fast and efficiently and bags arrived fairly quickly and not damaged."
Cons: "The rouge entertainment system didn’t work. It seems like it’s old technology that was used when only some passengers used it. Now every seat has a device trying to log in. System just can’t support the high volumn of use. It worked on the return flight but most passengers were sleeping."
Pros: "There seems to have been improvements to the check in and boarding for disabled disabled passengers like myself at Pearson. Much easier to drop off luggage and move quickly to the wheelchair pickup area. Staff were courteous and efficient."
Cons: "Spacing between seats continues to be a problem especially for disabled clients. Because I was travelling alone, I was asked if I would move to accommodate someone with a pet carrier that would not fit under the seat they were in. I declined but wondered how they were allowed to board with an oversized case. Also seemed strange to ask a disabled passenger to move."
Pros: "They do not have an office or ticket desk in Pudong airport which made early arrival into this airport difficult. No one answered the phone at the Very little English is spoken here"
Cons: "Seats for connecting flight were given away before connecting flight boarded and rescheduled flights didn’t provide purchased level of service"
Pros: "squeeze me into an earlier flight"
Cons: "Everything good."
Pros: "A short flight on a small plane.Smooth flight, smooth, smooth landing. Although the flight was delayed, the passengers were kept informed as to where the plane was and the expected time of departure."
Cons: "I have taken 6 flights with your company in the last two weeks. Each has had a minimum of 45 min delay. Your seats are very small. Your planes seem dated and have no entertainment system on board, oh unless I want to pay another $10 bucks for an Ipad.. Food , what food. You did not have half of the items on your own menu.. and when I bought some cheese and crackers, I had to remind the lady that cashews were in the picture too. You have a mediocre airline, nothing to brag about here."
Cons: "Flight was delayed for more than hour."
Pros: "Great food, attentive service and comfortable seating"
Cons: "My original flight was delayed by 3 hours, causing me to miss my connecting flight. Instead of arriving at 9:30 at my final destination I arrived at 1:30 am. Exhausted."
Cons: "Flight cancelled"
Pros: "Nothing! Unpleasant unhelpful crew at gate, no better onboard, absolutely moist cramped seating ever! Disorganized and late- boarding, departing, waited to disembark at arrival, 25 min before first bag off baggage......dreadful no one cares"
Cons: "Thank you for choosing Air Canada- smiles and goodbyes- where's all that Before you leave? They treat you like problem cattle to be dealt with, you're anonymous and valueless until you leave then they look at you and thank you?! Missing sincerity And service!"
Pros: "Buult-in entertainment system, good selection of programs to watch, ok customer service."
Cons: "Two and a half hour delay on an 1:20 flight. I fly with Air Canada often, and delays are constant, especially on the evening flights. WestJet, which services the same route, doesdoesn't have this problem."
Pros: "The entertainment and food was decent. The flight attendants were very nice and patient."
Cons: "It's disappointing that just because I'm in economy I have to be uncomfortable during a 12+ hr flight."
Pros: "Flight from STL to YYZ was unremarkable, which isn't a bad thing when it comes to air transportation. Bit of a delay leaving, waiting for de-icing trucks to show up and do their work, but I'm not sure that's Air Canada's fault."
Pros: "The experience was par for the course. No frills, no pleasantries, only water and juice on offer, but the A330 was great."
Pros: "I didn't get any food or entertainment.. however the staff were very professional, polite, and helpful when needed to be."
Cons: "1시간이상 딜레이, 비행기를 타고서도 1시간쯤 있었던 것 같다. 그리고... 난 뒤에서 두번째 좌석에 앉았는데, 맨 뒷좌석에서 두 직원이 밥을 먹으며 얼마나 떠들어 대던지... 그리고 돌아다니면서도 주머니에 손을 넣은 채 거의 빼지 않고 말만 많은 젊은남자직원... 정말 건방져보였다. 착륙할 때 얼마나 급정거를 하던지 맨 뒤에 있었던 큰 물병이 떨어져서 맨 앞까지 굴러가더라. 다른 승객도 나와 눈이 마주친 후 무사히 착륙한 것을 축하한다고 쓴웃음을 지으며 농담을 했다. This is the Air Canada."
Pros: "Flight arrived early and I had a 4 hour layover. I was able to quickly get onto an earlier flight, and I was even upgraded to a better seat."
Pros: "Getting off the plane"
Cons: "Being blasted through my headphones by the captains announcements indifferent cabin crew. How poorly boarding was managed by AC. There was absolutely no effort made to enhance a boring flight with food or drink unless you paid for it.I guess AC does not consider it an international flight from the US to CA and visa versa which saves them a lot of money and works only in their favor. Why I,m even bothering to fill this in."
Pros: "While I do just like to have my legs fit in the seat, the room makes for a much nicer seven hour flight. The provided iPad setup is good for entertainment and the good is fine."
Cons: "I would have liked a coffee"
Pros: "- On time performance - Friendly crew - Comfortable flights"
Cons: "- Lengthy check-in. We waited one hour in line to check-in. - Flight had no access to a gate. Boarding done through tarmac and buses."
Pros: "Traveling back to the US have Global Emtey or Nexus Like the free movies watched half of movie on the way to acanandr and half on the way back. Thank you"
Cons: "Last time I traveled to Canada I probably used a passport. BUT I never knew that I needed it I thought u could travel with my drivers lisence. Remind travelers to take their passport"
Cons: "The flight was 2hr late to take off- due to?? there were no free snacks. many connecting flights were missed and luggage took an hour to receive."
Pros: "I really enjoyed the amount of food we got. Especially for the long flight we had. Chicken , snack and then a wrap. Very good. Please continue this."
Cons: "The seat in front didn't have the foot rest and it was really uncomfortable. Anyway to make the seat go back a bit more would be ideal , other then that the flight was great. Crew was very helpful and friendly"
Pros: "No entairtainment of any kind on an oversee flight ??? Flight attended had s bad attitude"
Cons: "No entairtainment of any kind on an oversee flight ??? Flight attended had s bad attitude"
Pros: "The crew is top notch. The plane was in great condition, the pilots had good landings. Would definitely fly Air Canada again. Both flights there and back departed on time, never had any set backs."
Cons: "The movie selection is so limited, this should definitely be expanded. Also the controls while you're watching a film do not allow for quick return to main menu, maybe there is but it should be quite obvious how to do that. I'm not someone who cannot handle technology, so it should be easier than whatever mechanism there is at the moment. Good should be included."
Pros: "787 is super comfortable and quiet aircraft. Decent service."
Cons: "Lack of coffee while seat-belt sign turned on - there wasn't even any significant bumping in the aircraft - certainly could have served coffee without issue. I know this is a "safety policy" but sometimes we should objectively leave lawyers out of the equation in terms of service provided."
Pros: "At least it was fast.."
Cons: "No space, no tv, no food, no music, no blanket, no water, nothing. Pack everything you need or bring your credit card"
Cons: "Didn't even get to fly. Air canada! Avoid at all costs"
Pros: "The on board service was fine."
Cons: "The plane was late. We had to spend night in Toronto. We have not received our luggage yet after being assured it would be on plane with us. the boarding in Rome was pure chaos. The Italian staff were totally out of control"
Cons: "Our flight was delayed and we lost our connection flight"
Pros: "The flight arrived early"
Cons: "The chicken dish was terrible and gave me stomach upset"
Pros: "none"
Cons: "bad service and didnot tell customer some critical information"
Pros: "Seats were okay, crew was friendly."
Cons: "They served us one of the least appealing snacks I have ever received on an airplane 9which is obviously saying a lot)-it was some gooey hot pocket chicken creation. No provided entertainment (you can use your own or rent ipads)."
Pros: "It was on-time, left enough time to reach connections and my bag arrived."
Cons: "Flight was slightly delayed boarding in NYC but it wasn't a long delay and we left on time."
Pros: "Nothing at all actually"
Cons: "Old tiny plane, delayed two hours because of what seemed like sheer stupidity. I mean we had to wait an extra 30 mins on top of the regular delay time because they loaded the bags wrong. I had already been traveling over 24 hours due to the time zone differences and this last flight was just intolerable. Certainly it could have been worse, but this was just terrible already."
Pros: "Helpful and friendly crew. Good food. Smooth flight."
Cons: "No seatback screens. Hire charge for iPads to access entertainment. Can use own iPad but need Air Canada app to make full use of entertainment (which would have been useful information to communicate BEFORE the flight, since there is no way to download app once on board!)."
Pros: "It was on time and the crew was very good"
Cons: "No entertainment. Why can't the seats have just a little more leg room."
Pros: "Departure was on time. Flight was fine on 777 aircraft."
Cons: "Food was OK but they came through with food and drinks too often to get any sleep on a long flight."
Pros: "On time"
Pros: "Plane arrived pretty much on time. Boarding was uneventful."
Cons: "Plane too low to use jetway at Pearson. Epic walk from US gates to immigration. Insufficient leg room if you're over 5'10", but that's how it is these days."
Cons: "Great flight"
Cons: "The internet connection was terrible i was not able to see anything that was being offered"
Cons: "WiFi"
Pros: "Very good no complaint at all"
Cons: "Not delayed every leg of this trip and extend the travel time from 16 hours to 30 hours!"
Pros: "Friendly service"
Cons: "Cramped seating in basic economy, the upgrade seating wasn’t much better"
Cons: "No Wi-Fi and no food"
Pros: "Very good service"
Cons: "Too cramped and no flight entertainment"
Pros: "Lots of leg room for a regional jet."
Cons: "AC was not very good. Very warm on flight."
Pros: "Nothing"
Cons: "Aircraft, cabin crew"
Pros: "The boarding was quick due to the size of the plane/amount of people. The flight was short- less than 50 minutes."
Cons: "It was a 2x2 charter flight with very tight seating. There were some seating issues, and the attendant was a little rude about them to some customers."
Pros: "Efficient crew. It"
Cons: "It was good overall."
Cons: "Our flight was delayed. We did not make the connecting flight. They would not provide us another flight same day or money back or money for the rental that we required."
Pros: "Crew was extremely friendly."
Cons: "Temperature was way too warm."
Pros: "Boarding and flight went smoothly and on time. Too short for food or entertainment"
Pros: "The fact that the flight was very smooth, easy landing and we were on the same flight with our friends."
Cons: "I felt, cramped in my seat, NO DARN SNACKS for a 4-hour flight, no TV/MOVIE and why do you only give customers a half can of soda/juice????"
Pros: "Everything was excellent! I even got upgraded to a window seat!"
Pros: "Service was excellent"
Cons: "Never on time"
Pros: "SERVICE WAS VERY GOOD AND FRIENDLY STAFF"
Pros: "Smooth and positive communication."
Pros: "The flight was on time and our luggage arrived on time."
Cons: "There's not much attention to friendliness any longer. The stewardess isn't any longer interested in making you feel welcomed. Seats are now so cramed together that you can barely lower your tray unless of course you want to pay an extra $100."
Pros: "Crew members were awesome and very attentive both at the airport and on board."
Pros: "smooth flight, good service"
Cons: "hold up to board family with 2 much luggage, overhead bins 2 small"
Pros: "Professional staff, landed safely, the NY skyline is gorgeous"
Cons: "Had to get on a later flight, TSA sucks as usual, I'm too tall for that plane"
Pros: "Fast"
Cons: "Small plane"
Cons: "Flight was delayed so long I missed my connecting flight and spent 18 hours traveling rather than 8."
Pros: "For the most part the ride was nice."
Cons: "Seats were so small"
Pros: "Staff was so hospitable"
Cons: "Crying baby"
Cons: "My friends dad passed away and was unable to get money back to go to his funeral. Plane was a small express plane which was never mentioned. Had to check bag because overhead bins were too small. No wifi. Dad and Kid took my assigned seat."
Pros: "Friendly few, clean plane, and on time"
Cons: "It was way too hot on the plane. I understand it's hard to find a happy medium with people on temperature but this flight was too warm, especially with people traveling with winter wear on."
Pros: "Legroom was a bit tight."
Cons: "Seat are very cramped. I'm short and hardly ever complain about leg room but it was terrible."
Pros: "Easy"
Pros: "The service was prompt and professional. The plane on this trip was clean and in good repair. The snack was simple and tasty. It was a pleasure flying United."
Cons: "The first flight from St. Louis to Chicago was very small. While I don't have concerns about flying in a small plane, I can imagine those nervous about air travel would feel concerned with the size of the aircraft."
Pros: "Good communication and helpful."
Cons: "Delays"
Pros: "The boarding process went smoothly and was on schedule."
Cons: "Overhead compartment filled up and it was hard funding space for my bag."
Pros: "Everything was great on the flight- we even got a snack ( stroopwafel cookie reminiscent of when I lived in Amsterdam ) and a drink. I haven't flown united in a while and was pleasantly surprised."
Cons: "Nothing but my flights were short ( under 1 hours)"
Cons: "Completely missed meeting due to 6 changes made during flight - Ask for a refund of some sort and non was given - not even air-miles or ticket recognition. Customer service from United was almost non existent. Will not be flying with united ever again."
Pros: "Good"
Cons: "Good"
Cons: "Little more time between flights would be nice"
Cons: "Luggage compartment too small even for a rolling laptop bag"
Cons: "Flight was cancelled. I am still stranded and was given no accommodations so had to pay for a hotel in addition to costing me a full day's wages in missed work. The United staff I spoke with by phone and in person were neither helpful not pleasant. I will go out of my way to never fly United again."
Pros: "Was able to get on an earlier flight"
Pros: "The crew. Short and sweet flight."
Cons: "Small seats. Bad coffee."
Pros: "I like the seats and the leg space .they were very comfortable ."
Cons: "No comment"
Pros: "All the crew were friendly and accommodating."
Cons: "Waiting so long for the flight to actually take off. Very late !"
Pros: "Gate agent was great.... Have me an edit row seat. But my 90 minute flight from St Louis, led to a 40 minute wait for my bag"
Pros: "we were 10 minutes early to the gate"
Cons: "super cramped quarters, like touching legs to the next person the whole squirmy flight close... the plane was made for little people."
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