Pros: "The crew was professional and super friendly."
Cons: "Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it."
Pros: "Great service!"
Cons: "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."
Pros: "Great experience all together"
Pros: "I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good."
Cons: "It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well."
Pros: "Crew was nice"
Pros: "Crew was excellent, great Japanese culture on display, overall travel seemed much more relaxed and peaceful compared to the typical US airlines."
Cons: "More western food options, better selection of tv shows for entertainment"
Pros: "The crew was fantastic and the food was very nice."
Cons: "It really would have been nice to have a vegetarian option!"
Pros: "Food is the best of any airline service"
Pros: "One of my favorites airlines! Crew are nice and very helpful. I felt safe and enjoyed my long flight as always. My mom would not agree more. Thank you for your good service!"
Pros: "Crew were very hospitable"
Pros: "Empty seats"
Cons: "Only snack No entertainment No chargers"
Pros: "Food and entertainment has to be better."
Cons: "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
Pros: "The flight attendants were so nice and the food was really good."
Pros: "Food was amazingly good!"
Cons: "Movie selection was limited"
Pros: "The seat I selected was the first row of regular economy. It had extra legroom and received excellent attention by the staff for drinks. The arline served 3 meals and snacks on the flight. I felt like I was eating the entire trip. :)"
Cons: "The seats were quite narrow. Most of the rows behind had armrests that were able to raise and lower, but due to my seat selection, my row had the stow-away monitors in the armrests. The seats also didn't technically recline. The lower seat cushion merely moved forward, emulating a recline, but the seatback didn't actually move. It was not quite comfortable."
Pros: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Cons: "There had to be something better than pretzels."
Pros: "The person who checked me in at ORD found me an alternative aisle seat with an unoccupied seat next to me. Great benefit for a 12+ hour flight. Very thoughtful."
Cons: "We left late."
Pros: "It was fast and the crew got right to it as far as take off and getting home."
Pros: "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
Cons: "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
Cons: "Small plane. No cabin space for carry ons."
Pros: "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
Pros: "Great legroom, intuitive design down to the details, amazing crew. What a showcase of what Japan has to offer"
Pros: "Overall excellent"
Pros: "short flight ready to get home"
Pros: "more new movies will be better"
Pros: "The flight is on time... the food is good... the service is excellent.... the seat is comfortable.... the ludgage regulation is satisfying can bring 2 pcs @ 23kg..."
Cons: "The entertaiment film needs more variety..."
Pros: "Bigger plane..or more room between seats.. Great service. Next time will try to go both ways in ANA"
Pros: "Very comfortable plane and excellent service."
Pros: "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
Cons: "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."
Cons: "Good food, clean toilet rooms. Good seating space with foot rest.goo"
Pros: "My flight was really comfortable, thanks"
Cons: "The thing I didn't like it was when I was in Tokyo I stayed overnight I didn't know what I expected for first timer like me I wish they give me some kind of a voucher food, nothing big but I really like in Tokyo though thanks"
Cons: "The flight was delayed 9 hours! I had to make other arraignments so I wouldn't miss my conference. I lost money because of the great delayed."
Pros: "The food they served was very unique and will ready you for a trip in Japan ( if that is the root you are taking it for) The entertainment options were overwhelming ( movies, games, and anime)"
Pros: "Flight from Chicago had lots of leg room, Attendants are great!"
Cons: "Maybe come around more often with water/drinks and offer more movies and food choices."
Pros: "Food legroom service friendliness"
Cons: "Could not view flight info on map"
Pros: "Love the service provided by the flight crews. The landing was smooth and quick."
Cons: "Flight was delayed and the crew announced the same thing about it twice."
Pros: "The work ethic and sweetness of the stewardess , aways happy and work together well. Very detail in saftey and checked everything. Very good in caring for all in flight"
Cons: "Great food. Really good , gave menu to choose from. , other airlines will say chicken or beef and you pic ..... Great price on my ticket. Most my flights are 1200. Got my ticket for 862. I very happy"
Pros: "Great service and good food"
Cons: "Nothing felt like they were glad to have me onboard."
Pros: "the food, service, and efficiency"
Cons: "The really long layovers"
Pros: "The airline gave us pillows and a small cover"
Cons: "The food was nasty, and no air circulation plus so hot in there"
Pros: "staff was very nice and helpful"
Cons: "movies were not sp good"
Cons: "Headset wasn't working propperly."
Pros: "Everything accept the food selection."
Cons: "It would have been better if we had more selection of food, it's a minor issue and what do you expect if you know you're flying on a Japan airline. I just wish they would have a little more selection gear toward American food. :-)"
Pros: "Staff pleasant"
Cons: "Entertainment could be improved"
Pros: "The flight crew were very pleasant. The food was excellent. There we nice options for movies."
Pros: "The food was amazing - they had no right to make food that good. I really was blown away."
Cons: "The seat was small & painful. There were metal boxes on the floor where my feet should have gone, so I had to contort my body to fit, even though I was in economy plus."
Pros: "short flight....."
Cons: "It was 30 mins late departing..........after a 17 hour flight and 4 hour lay over, I was not in the mood for a 30 min delay home on a 45 min flight."
Pros: "Food was good."
Cons: "I was given the impression that i was flying on ANA planes when I booked the ticket. After I paid, I noticed that the planes with ANA flight numbers were actually United airline planes. The 11-12 hours traveling from Chicago was on an OLD plane that had TV screens way up high. Most unpleasant flight."
Scoot doesn't have Business class which is fine . I was pleasantly surprised with my little care package given to me during the flight which I assumed is because I had flown in with Singapore Business and this is part of the offering instead of me buying my own food. Pretty good experience overall for budget airline.
The crew was fantastic. They did their utmost to accommodate our needs throughout the flight. Definitely Singapore Airlines is the best.
Please update your meals plan for hindu nv. Also, I wish I had a foot rest for my feet. Great seat spacing/leg room. The choice of Indian movies was not that great!
My seat wasn’t comfortable enough even though I paid for it. Seafood menu wasn’t good. I was left hungry throughout my flight because I cannot eat a lot of stuff :( overall it was a pleasant flight. Passengers are pretty well behaved and less noisy compared to Cathay Pacific. There are no toilet seat papers.
It is just a normal flight. Short flight. The Aircraft was bit older and was very shaky.
Flight attendants perfect as always. Business class checked bag took 45 minutes to arrive.
I have guitar when I fly, they don’t allow to take the guitar with you on board even the bins was empty
Pros: "New aircraft"
Cons: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Cons: "Better movie selection. Better organized boarding in Frankfurt"
Pros: "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
Cons: "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
Pros: "The crew was friendly"
Cons: "In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating."
Pros: "Crew, food, time all great."
Cons: "WiFi did not work. Flight data unavailable."
Pros: "Food, Entertainment."
Cons: "Harder than usually landing"
Pros: "Kindy flight attedances,,smooth boarding,,delicious food"
Pros: "Amazing crew."
Cons: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Cons: "The hot food was dry and lost my appetite"
Pros: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Cons: "As always, economy class is getting tighter. But economy here is still better than the western airlines."
Pros: "Nothing beats Singapore SQ!"
Pros: "(Previous PE comparisons: Turkish AL, Air NZ, SAS) Ease of check-in, on-time dep/arr, crew attention and responsiveness, seating within the range to be expected of this class."
Cons: "Plane condition: Cosmetic plastic panel below monitor and seat back pocket on Seat 31E fell off when foot rest was lowered; had previously been secured by adhesive tape. Panel removed by crew. In-flight entertainment system: Persistent intermittent loss of sound while listening to movie or TV program. Food: Tried to use "Book the Cook" feature touted by Singapore's website. Was unable to get on site for that purpose. The last try a message appeared (late September) that site was being "rebuilt." On the flight, there was no menu of choices; we were offered 3 vaguely worded choices which boiled down to beef, chicken or vegetables. Those appeared in not particularly appetizing forms and combinations--P.S., we like east and southeast Asian cooking and had just spent 3 weeks in Japan. Failure to provide information about possible delays due to WRG deplaning location at LAX: Although we are frequent fliers to and from LAX, we'd never heard of the WRG. It would have been helpful if the crew had informed us upon arrival that there could possibly be a wait on the plane as buses were used to transport us approximately 1/2 mile to TBIT. Generally: We chose Singapore because of its reputation for excellence. Belying the name of the class, both Turkish AL and Air NZ treated Premium Economy passengers as "junior" business class. Singapore treated us as coach with a roomier cabin and seating pitch."
Pros: "Good air line. Threat you well, enough food very good service."
Pros: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Cons: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Pros: "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
Pros: "Excellent attention to service and comfort."
Cons: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Cons: "Inflight entertainment wasn't as extensive as in previous years."
Pros: "I like everything about Singapore airline service."
Pros: "The cabin crew was great."
Cons: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Pros: "friendly staff top Service top Inflight"
Cons: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Pros: "crew was very polite and cheerful."
Pros: "Overall experience and wonderful crew"
Cons: "Nothing really."
Cons: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
Pros: "Crew service"
Cons: "Very old entertainment system. Poor screen visibility. Cramped"
Pros: "Good reliable SQ service"
Cons: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Pros: "The staff were helpful, once I had complained enough."
Cons: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Pros: "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"
Pros: "Crew was very pleasant!"
Cons: "Cabin area warm for a 9.5 hour flight! Food selection was not much."
Pros: "Everything is excellent!"
Pros: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Pros: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Cons: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Cons: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Pros: "Great food. Very fresh looking flight attendants. Awesome personal entertainment system."
Cons: "Service has faltered recently. I had asked fo Riesling, and the flight attendant said they would bring later. Never did. Also, they no longer offer various Crabtree and Evelyn products in bathroom, and my night pack didn't even come with a visor to cover my eyes for sleeping."
Pros: "It is really nice to have a direct flight option to Singapore"
Pros: "Extremely polite flight crew"
Cons: "-The food was pretty bad -The movie sound quality was bad, and the subtitles didn't work -Not much leg room"
Pros: "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."
Pros: "On time departure and take off. Smooth landing."
Cons: "Same price as Singapore airlines but it's a budget flight - silk air"
Pros: "Crew and staff were great and accommodating."
Cons: "Your counter staff behavior at Hongkong airport.she altered our online booking confirmed seats??? Wheel chair did not come on time at Hongkong airport. We had to rush to catch the flight after demanding the boarding pass from counter.Please investigate and punish those two staff at your counter at Hongkong airport."