Daily cleaning, installation of cabin HEPA filters on flights from Iowa to Venice
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Scores according to KAYAK customer reviews
Pros: "Everything was amazing"
Cons: "Nothing really."
Cons: "Zero PPE or social distancing by crew"
Pros: "It’s been awhile Since I’ve flown delta and omg they truly blow every other domestic airline out of the water hands down. And I’m flying basic economy. Impressed. Bravo Delta"
Pros: "The food was exceptional! I’d order it again at a restaurant if I could!"
Cons: "Still normal awkward/tight economy seat. It’s to be expected but the coat hook and free slippers make it better than a lot of other airlines."
Pros: "Crew Entertainment"
Cons: "Complement snacks"
Pros: "The crew on both legs of our trip were nice and accommodating."
Pros: "It suited the time i could travel"
Cons: "I felt although they said the two attendants were great they were at best mediocre especially the man"
Cons: "Bigger plane."
Cons: "sat on the tarmac for 3 hours because the pilot was late."
Cons: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Pros: "The crew was attentive and personable"
Cons: "for a long ride maybe better cushions"
Pros: "Good crew, kind and hard working staff. It is so nice to have inflight messaging and that was a pleasant surprise that made the flight go quickly."
Cons: "I found the delta app to be less user friendly than the United one. I wish the in flight entertainment were in the Delta app versus downloading yet another app."
Pros: "Nothing horrible service"
Pros: "Food was so good. Crew was also very nice."
Cons: "Better accommodation for handicap passengers."
Pros: "Crew was nice"
Cons: "It would have been better if the flight wasn’t 3 hours late."
Pros: "Wine included with meal no extra charge. Thanks"
Cons: "More comfortable seats in main cabin"
Pros: "Crew was great as always. Friendly and professional"
Cons: "We had a delay that complicated our getting home but all ended up OK"
Pros: "Everything was great except for the man that smoked in the restroom on the flight to Atlanta."
Cons: "A man smoked in the restroom on the flight to Atlanta, and I didn’t see ANY kind of repercussions for his endangering all of our lives. I would’ve very much liked to see him detained for the remainder of the flight."
Pros: "The crew friendly and very helpful, food was amazing aircraft was clean. Very happy thank you"
Pros: "Short and easy"
Pros: "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."
Cons: "The Delta staff in the Augusta airport seemed to have a hard time with getting people boarded - the instructions for what zone was being boarded and who could take what baggage or who was going to need to gate check bags was... not good."
Pros: "Super friendly flight crew."
Cons: "Was late almost for an hoir."
Cons: "Gate agent @ LAX calling every single passenger with a lot of noise around couldn't hear. I had to go and check myself a couple of times."
Pros: "The Captain greeted each guest both on and off the plane !!"
Pros: "In flight tracking"
Cons: "Irregular serbice"
Pros: "The flight was operated by Delta."
Cons: "I waited too late to upgrade my seats, but there were no negatives."
Pros: "I like the snacks they are not giving out on the flights. It seems that Delta is trying to make the flying experience nicer instead of more tedious and uncomfortable like many other airlines, which is appreciated."
Cons: "The flights were both operated by Delta but booked through WestJet, and the flights themselves were fine. The booking was through WestJet (found the flight on kayak which kicked me over to West Jet's site) and check in was a pain. Their code did not work for their site or Delta's, I had to FB message them both leaving and returning to ask for the correct one, and the first request took them hours to answer. I'll just book Delta next time and save myself the trouble."
Pros: "Good customer service"
Pros: "Quiet, friendly, fast and efficient. What you'd want for a flight at 6am"
Pros: "Crew was kind, entertainment and food were good"
Cons: "Seats are really tight"
Pros: "The quick flight was nice, the flight attendants were super sweet and kind and were willing to give me extra snacks when I requested for them. No screens on this flight, but understandable since it was such a short flight :)"
Pros: "It all went very well. Arrived 20 minutes ahead of time. Wifi movies were great. Stewardesses were very efficient."
Pros: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
Cons: "Bad turbulence"
Pros: "At least they serve us dinner."
Cons: "The toilet was very sticky. over crowded and kids was crying all over the flight."
Pros: "The crew was fantastic. I generally love flying Delta and find their crew to always be very professional and kind."
Cons: "As this was a smaller, regional jet, there weren't a lot of amenities. But that's fine, it's only a 40-minute flight!"
Pros: "Staff were awesome. Give them a raise."
Pros: "Staff was courteous, flight uneventful but that's a good thing!"
Cons: "Long flight, difficult to sit that long (3 hrs plus)"
Pros: "good movie selection."
Cons: "fat guy in the middle constantly moving seat barrier up to get more room."
Cons: "Was never able to get on flight. The plane lost a windshield wiper and didn't have any spare parts."
Pros: "The crew was nice. It was a pretty smooth flight."
Cons: "The entertainment system didn't work. Very long flight to not have entertainment. No plugs for personal devices. It looked like an older plane."
Pros: "On time Clean airplane Smooth ride Friendly staff"
Pros: "smooth flight"
Cons: "I'm not sure if this staff is exhausted or just over there job, but they cow towed to a woman who made major complaints about the air conditioning and even gave her points to help her deal with the temperature. Strange. They were only gold stays and I'm only Platinum and didn't complain once. Oh well, that's delta, we all deal with their silence when we post anything that is unfair."
Pros: "Relatively painless."
Cons: "I do not like the seating and the need to be on a regional jet for more than an hour. Delta should think about passenger comfort when they consider their bottom line. You'll lose me as a customer."
Pros: "The check in personnel was fantastic - very helpful and friendly with a very relevant story that made me feel more relaxed. Our not so good seats were somewhat compensated by the plane staff that gave us each a full beverage can, extra pretzels, and some cookies."
Cons: "Our seats that we'd picked out seemed to get changed when we checked in and we got out in the last row, which had no window, and smelled strongly of bathroom cleaner."
Cons: "Seats were cramped, very uncomfortable."
"Great crew and great food. No self service/own device entertainment and that’s not acceptable these days"
Pros: "Safety of aircraft"
Cons: "Parents called as soon as the delayed flight caused the young teen to miss her flight, Lufthansa operator verifies only by phone that young teen had a seat in the next flight, UNTRUE! She was ignored at counter, mr. M. Meindle told her to step aside and it was not “worth arguing”! The people she sought direction from, are the ones that left her confused and ignored. Shame on them"
Pros: "Nothing in particular stands out about our flight. We've flown many airlines, Aeroflot, British Air, Delta, Iceland Air and KLM recently. Lufthansa was right in there with the middlet of the pack, with the exception of Iceland Air, which would be at the bottom, but they make no pretenses. The seats, even in the basic economy, which we had,reclined and were comfortable; good legroom. Food and drink offerings were standard. Amounts were small, but everything was the right temperature. Restrooms were clean and well equipped. Movie offerings, not many newer releases. Nothing like Sky news, so you couldn't check weather or current events. Crew was courteous and attentive,"
Cons: "Boarding at Frankfort left much to be desired. First off, the equipment was not ready; we waited 45 min. to board after we got to the gate (early) and due to turbulence over the Atlantic, the pilots could not make up the time. We are senior citizens. We, along with about 25 others in our category, responded to the call for us to get in line to board, stand for 30 min. The gate personnel did not provide any information that boarding was NOT imminent at that point, so you had to stand up to keep your place. Finally, once the boarding for people needing assistance began, we got to choose between using 2 flights of stairs (a faster way to get into the plane) or an elevator to board the plane. (Hello! We have trouble with things like stairs; don't you know that?) The elevator accommodated one wheelchair and 2 or 3 people at a time. More waiting in the jetway to get down to the plane! The whole boarding process took 90 min. from the time we stood up to the time they closed the doors. Bad grades for the the cleaning crew making us wait so long, for the gate personnel for keeping us in the dark and the disorganized process boarding. Nobody cared about our discomfort, not what we would have expected from LH. Consequently, we've revised our opinion of Luthansa. Maybe next time we'll take BA."
Pros: "Pilot kept us informed throughout the flight."
Cons: "Onboard services."
Cons: "Unfriendly, sarcastic flight attendant. No free gin & tonics on United/Lufthansa apparently, unlike other international airlines. Had to pay extra to get what ought to be a standard amount of legroom."
Pros: "Nothing, the crew was terrible with very bad attitude, the food is very bad and the seats and bathrooms were awful."
Cons: "Every thing should be replaced starting with the crew."
Pros: "The crew was amazing"
Cons: "Flight was cancelled. Got rebooked and have changed gates 6 times and flight delayed due to no crew."
Cons: "The flight had a departure delay of three hours. That was not fun"
Cons: "Female flight attendant was rude and unprofessional."
Pros: "1.5 hour flight, on time and all that one should expect from a good airline."
Cons: "Lufthansa flight from Florence to Frankfurt was 45 mins late, so a large group of passengers had 30 mins to transfer from plane to bus to terminal to security to gate on other side of airport. They offered no assistance other than to say run, which we did the whole way. When we reached the gate less than 5 minutes after scheduled takeoff they said flight was closed and next flight was 18 hours later. Not one passenger successfully made the transfer. It took over 2 hours to get hotel and food vouchers, and we were forced to stay in airport Holiday Inn with now sweaty clothes and no luggage. Everyone was furious, and the entire incident could have been easily avoided in many ways, including by delaying the flight 5 mins or by providing passenger transportation at any point in the 30 minute transfer from the Lufthansa A arrival gate and the Lufthansa Z departure gate."
Pros: "Great film choices, short flight time - no delays. The flight was relatively full but I experienced no discomfort and the food was good. I think they ran out of one option but this didn't bother me as it wasn't my choice."
Cons: "There was not enough room for all the people’s cabin size luggage. They allowed people to get on board with big coats once they’re in the plain they take off the coats and place them up. Those coats take the same space as a small suitcase. I asked the fly attendants for assistance and they didn’t even pretend to care about the situation. I had to put my luggage under the seat for the entire flight, which ended up reducing the very reduced legroom. What this airline is trying to do is; to charge passengers twice for cabin size luggage. This has been my worst experiences with airlines. Lufthansa is definitely an airline to avoid."
Pros: "The food selection and quantity were wonderful! The crew and movie selection were great!"
Cons: "My seat storage pocket was broken and I was unable to store items in it."
Pros: "After the first flight on the incredible new plane, this was a disappointment. Plane seemed old and dilapidated."
Cons: "See above"
Pros: "Everything was well organized and smooth"
Cons: "Flight was delayed getting out and when we landed we were stuck on the tarmac for an hour so our connecting flight was missed. The person at the Lufthansa desk left at EWR so there was no one to talk to about vouchers for our cancelled flight. Also I never received an email update about my upgrade request contrary to the email I received saying that I would get an update. I would not fly again on Lufthansa."
Pros: "Had ridiculously long bus ride from terminal to plane. Plane was parked on the outer reaches of the airport. This happens far too often on Lufthansa when connecting in Franfort. Build more gates!!"
Cons: "Business clsss sweats on A321 were coach seats with the center seat left empty. Not sir it is worth the higher fare."
Pros: "Nothing this was a nightmare."
Cons: "We missed our connected flight because or flight was delayed... this does not make any sense. If the flight is delayed, there should be proper high priority check in and bus transport implemented so we arrive at our gate on time. Me and the 2 other passengers had zero chance to arrive on time and were at a loss of breath. And i paid for my selected seats to which i am asking for a refund because what happened was unacceptable. When we addressed our concern, the lufthansa employee told us that u cannot have buses for all the passengers in a situation of a delay.... unacceptable.... how is this the client's fault to miss a flight due to a delay?"
Pros: "On time flight, good service."
Cons: "Booked with SAS, had to check in with Lufthansa, had a cbange,which required SAS again!"
Pros: "Loaded plane from both ends, giving fast boarding time."
Cons: "Limited entertainment on this short flight."
Pros: "Loved the snack choice"
Cons: "No complaints"
Pros: "So because of tge traffic and snow i got at the airport 25 min before the departure of my flight...but when i explained my situation every employee tried their best to help me in getting on the plane, by even opening the gate for me!! They were very helpfull, fast and efficient. Thanks to their kindness and efficiency i was able to get on the plane and see my family at home. I am verry thankfull to all the staff for it!"
Pros: "On time"
Pros: "I can say with confidence; there was nothing that was good. Wait, the bathrooms were nice."
Cons: "The food was horrible, the staff was rude, my flight was delayed 4 and a half hours, the plane was so hot I felt like I was going to pass out, the seats are way too small and too close to each other."
Pros: "Wonderful crew and amazing soft landing, like cream."
Cons: "No difference between Business class and main cabin."
Pros: "It was ok"
Pros: "The seats were comfortable, we all had a bottle of water at our seats, we were immediately served drinks and snacks, the meals were really nice (haven't had this in years). Plane crew were friendly and helpful. Kids loved the entertainment selection - it kept them occupied throughout the flight in spite of their young age (3yrs and 5 yrs)."
Pros: "The food,Entertainment,was good boarding was awfull changed the terminal 2 times 55-60 min late, one of the crew member was rude."
Pros: "The service was top notch and the comfort of economy class is better than any American airline I have been on."
Cons: "U cannot think of anything."
Pros: "Only the fact that I got lucky with a exit seat with leg room. That's it."
Cons: "There was no update on the status of our connecting flight. The pilot gave an update of other flights except for ours but it caused a bit of confusion. Some people even had to missed there flights altogether! Lufthansa, from the 4 times I have flown with them always seems to be late with no sense of urgency. Ultimately after arriving in Venice, I get an email that my bags did not make it, yet I was told by the boarding agent that the plane was still loading our bags."
Pros: "Clean plane, decent entertaiment"
Cons: "the food was pretty much the same that we had during our previous flight from Moscow to Frankfurt and of the same mediocre quality. the plane was freezing cold - this was the first time in my frequent travels that i had to use the provided blanket. My girlfriend used 2 of them. When I called the flight attendant for the extra blanket using the bottom nobody showed up - I had to stop an attendant passing by to get the extra blanket."
Cons: "By the time my daughter got through security the gate had closed and her ticket didn't allow for any opportunity for her to get another flight. Would not book again using Lastminute.com, nor Lufthansa, as they provided a lack of service and no help for her to change her flight - even though the ticket was nearly €200 and she was clearly distressed and upset."
Pros: "Nice staff...."
Cons: "All good"
Pros: "I like everything about your operation. my experience with you was far better to what i experienced fly another airline last time i visited United States. thank you."
Pros: "excellent dinner selection movies and on screen entertainment were great"
Cons: "2 hour wait on tarmac in Dulles for weather no one in the crew could tell us where our connecting gait was or whether we would have enough time to make it"
Pros: "Price was right."
Cons: "Just as bad as on any other airline these days."
Pros: "The airlines gives the best flights possible."
Pros: "Good all around German quality"
Pros: "Main issue was the food was not as expected, it was a problem with kids food. Entertainment was also with No update movies, more of them classic or old."
Cons: "Bathroom was at the back of the plane and the drink service was slow so I had top wait overt half an hour to use the bathroom; I was in row 4."
Pros: "Legroom and arm room, good light overhead in premium economy. Bilingual crew friendly and efficient."
Pros: "Allowing people to cut in line No security No help Nothing dine"
Cons: "No communication No concern Hot tired hungry"
Cons: "We had to take a bus from the gate to the plane, it took forever to pick us up, and then drove so far getting to the plane, we felt like we must be driving all the way to Venice!"
Pros: "everything except the fact that no explanation was given why the plane was delayed by an hour and a half"
Cons: "Food was not very good for a few euros mote per passenger food could improve a lot"
Pros: "it was nice trip from Lufthansa. only the issue was with the space between the seats in the economy class but rest was fine"
Pros: "Short flight"
Pros: "Friendly and prompt attendants."
Cons: "I couldn't ask for anything more from American than what was provided"
Pros: "Crew was very friendly. Connections great"
Cons: "Seats very uncomfortable."
Pros: "Miserable all around experience"
Cons: "The flight delay was not reported correctly until 30 minutes before expected departure. The baggage carousel stopped running after already being more then a hour late. No members present to rectify. Absolutely terrible trip"
Cons: "Nothing evething is ok"
Pros: "The crew was incredibly attentive and helpful."
Cons: "In flight entertainment was broken"
Pros: "Whole row to myself. Greqt movie, in early and informative pro of a captain."
Pros: "Crews are fantastic. Just only assigning seat u need to buy so that you seat besides of your companion."
Cons: "If the travelers has 2 to 3 more companion let them seat together."
Cons: "Half of the screens were down. No Gluten free options."
Cons: "Less passengers or bigger plane means more room. Everything was perfect except for being uncomfortably cramped."
Pros: "Everything was excellent"
Pros: "The seating is cramped as has become customary."
Cons: "Flight was delayed by an hour. My bag did not get on the correct plane. It had to be delivered the following day."
Pros: "The crew was amazing, considering the late flight & full plane."
Cons: "Took forever to get the bags"
Pros: "Everything was perfect"
Cons: "Baggage was not that faster but was still okay Although improvements will be great"
Pros: "Would fly again- irritated at how does a flight manage to get overbooked"
Cons: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Pros: "Very comfortable, fast, nice staff"
Cons: "They didn’t offer a snack!"
Cons: "I was forced to chance airlines, because, AA knew about an issue with the plane but still tried to used it."
Cons: "More than 24 passengers on the flight from LAX to Chicago lost their connection to Venice After we landed in Chicago with 2 hours delays we all run to catch our flight to Venice and we got there 5 minutes after the flight was supposed to leave but was still there instead but we were denied access and send back to customer service"
Pros: "Regular updates from captain. I was very satisfied!"
Cons: "Little leg room."
Cons: "Flight was late"
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Pros: "Went smoothly as it should."
Cons: "Entertainment system didn't function well but that could have been more an airbus issue."
Pros: "overall service was as expected but delay."
Cons: "flight from Philadelphia to Venice was delayed at take off and landed like two hours late. Venice airport pass control too another 1.5 hour. i lost my connecting flight by minutes and had to buy another tickets to Dubrovnik for $1,176.91. i like to get compensated by either Kayak or BA."
Pros: "Good is that they sent you to Finnair to correct AA created break in service...why would they pay for it? AA is just an operator per itinerary! Why would you care if ppl get help with connections!"
Cons: "Checked in online on Finnair and automatically for the second connecting flight...and not the first -AA. So, had to check-in again for the first flight at the terminal. Board passes were printed 2 out of 3 by AA and both had errors - wrong gate for the first flight and no boarding info for the second connecting flight - just blank! AA did not provide connecting info until I found an unoccupied employee at the terminal and customer service lines were about 20 people in 2 locations I went to. The connecting info should be in the itinerary they said at customer service...nope, it was not there either!"
Cons: "Bought 2 tickets but seats weren’t together poor service"
Pros: "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
Cons: "A long delay. Patience is everything and the staff and crew were very friendly."
Pros: "Was surprised at the selection of movies and music"
Cons: "Hard to be comfortable in economy, but it sufficed"
Pros: "Staff and Entertainment"
Cons: "Back row, but someone has to sit there :)"
Pros: "On time"
Cons: "Small seats"
Pros: "There was an extra seat and they allowed me to move there. Superb entertainment!!"
Cons: "They guy behind me kept kicking my chair"
Pros: "Super smooth flight that arrived on time. Nice crew."
Pros: "Food was ok and options for entertainment"
Cons: "I was sold a British Airways Flight and got AA"
Cons: "Tv was out the entire international flight. When I asked the flight attendant for help he said that "wasn't his job" and walked away. When I asked another attendant for help she said there wasnt anything she could do and that their "tv's suck". Rude crew, uncomfortable, cheap."
Pros: "Nice plane"
Cons: "Slow set up of gateway upon arrival"
Pros: "Over 2 hours delayed, plans ruined"
Cons: "I would consistency with the flights. The plane I took from NYC to MIA had individual montiors and served a variety of snacks. The flight from MIA to NYC had on pretzels and you had no options for entertainment."
Pros: "Great food and movie selection - awesome distraction from my usual flight anxiety."
Cons: "No WiFi"
Pros: "Tight isles tight seats crabby attendants sucks the life out of you. You arrive at destination feeling dead."
Cons: "Movies were ok. The food was passable, but, no place to eat it. Small trays, no place to put anything. And no sooner you get organized and situated to eat and was movie their ready to collect trash. Can I eat without choking my food......I got 8 hours to kill! Luggage was there when we arrived.....guess that was good...."
Pros: "The checkin kiosk, the crew, the food, the seat, the pilot, the cleanliness."
Cons: "The announcement systems was not good at the boarding groom. I couldn't hear sitting at the other end of the boarding room. Luckily other passengers were helpful."
Cons: "The handle for the window shade was torn off"
Cons: "2 hours late. Kept moving the boarding time by 10min"
Pros: "The flight attendants were very accommodating. One of the flight attendants encouraged me to take advantage of a seat that had more space so that I was more comfortable. Also when I casually talked about how I didn't get to eat before the flight she gave me two of the cinnamon crackers that are offered during the flight. This was very thoughtful and considerate of her. It was the little things and the attendants attention to detail that provided me an excellent experience."
Pros: "We had a very pleasant staff!"
Pros: "Newer Aircraft had a little more legroom than I have seen in the past. Complimentary entertainment was excellent. It made the time on the ground and in the air go by quickly (even on this short flight)."
Cons: "Time on the ground waiting for takeoff. We spent more time on the ground than in the air. But that is more the congestion at the airport than the airline."
Pros: "Movie selection is great."
Cons: "No cookies :("
Pros: "AA provided free headphones, free movies, music, and such."
"Exceptional from beginning to end.. thank you Kayak!"
"The BA staff at the rear of the plane were extremely helpful and professional. Very unfortunately for me, I had developed a cough prior to flying, and when a couple of passengers complained they handled the situation very professionally and did not make things in any way awkward for me. Would most certainly recommend BA/Iberia to my friends for future travel."
Pros: "The crew was extremely kind and selection of food/drinks was excellent."
Pros: "The crew was great"
Cons: "the food"
Pros: "Great selection"
Cons: "Bathrooms are not enough"
Pros: "The entertainment was good"
Cons: "The space in the seats are very small for such a long trip"
Cons: "The seats are amazingly narrow and uncomfortable for 5 hours flight."
Cons: "The crew"
Pros: "Timing, easy boarding."
Cons: "I couldn't check in online because I don't have 2 surnames. I arrived at Granada airport early to allow plenty of time to check-in. So did about a thousand other people. There was only one person available to check everyone in for Iberia. It was grateful. Plane was old. Not even a glass of water was offered."
Pros: "Fast boarding, good entertainment and arrived early"
Cons: "Food wasn’t great. Chicken with beAns and mashed potatoes dry."
Cons: "See above."
Pros: "Flight was short."
Cons: "Did not have any leg room. Could not get my knees and legs into the seat area."
Cons: "The seat very tight"
Cons: "The seats were very uncomfortable for such a long flight."
Pros: "On time, Very professional crew."
Cons: "Could not do online check-in."
Pros: "Price to fly on this airline is very reasonable and affordable. I would fly on on this airline just for that reason alone."
Cons: "Seats are VERY small and squished together."
Pros: "The staff was very friendly, polite and attentive"
Pros: "Too long to check in not enough counter open , I was at the airport at 0500 for 0745 flight almost missed my flight when you don’t have the choice to do it online. Nothing is offered on the flight not even water spacialy after running around to find the gate, not on time made international connections difficult"
Pros: "The boarding process was excellent and efficient. I liked it."
Cons: "There was no free food and no entertainment. That was very disappointing."
Pros: "Smooth boarding Professional and bilingual crew"
Cons: "Cramped quarters"
Pros: "Lovely staff"
Cons: "Due to delay of previous flight I missed my connection for which I had a 3 hour layover prior to delays. I was put on another flight out of LGA upon arrival but was not given a travel voucher even though I was told tmi had one in my envelope. Trying to get someone to issue a voucher almost made me miss my new connection."
Cons: "The plane was absolutely freezing. It was so uncomfortable. And no leg room whatsoever. I couldn't even cross my legs."
Cons: "There were no vegetarian/pescatarian meals available so I literally ate bread rolls for dinner & the tv audio was broken. I paid $40 for 45 MB of WIFI so that I could work and the internet lasted about 10 minutes. i couldn't even send an email within that time. The tv screen itself kept flipping back down to the aisle. Finally, the temperature was freezing & the bathrooms were disgusting."
Cons: "Take off was delayed for six hours and Iberia's representative in Madrid told me me missing my train to Valencia is not their problem and Iberia will not reimburse me for the train nor the Iberia flight I had to take to get to Valencia. I've been an Iberia's customer for many years. Horrible customer service and poor airline service. Shame"
Pros: "On time to madrid... late to Alicante"
Cons: "Personal video screen froze and didnt work...chicken meal was too salty. Britisk airways cancelled our return transatlantic flight LGW to JFK and the Iberia (one world) representative Alicante airport could not help us getting on another flight we now are landing in LGW and have to transfer to LHR at iour own expense and are getting to J FK almost 4 hour later than scheduled...spenrt over 40 minutes on phone with British airways at international cell phone rates which also cost us a fortune"
Pros: "a non event flight - meal was ok, flight attendants helpful"
Cons: "airport in london - waited for hours to find which gate to used - sent us across to the wrong side and then only 40 minutest to board and we were running to take underground rail back to other side and find correct gate."
Pros: "I liked the inflight shower courtesy of turbulence and staff serving drinks"
Cons: "Not a British airways flight, but Iberia. No TP in the head"
Cons: "Terrible Uncomfortable Overbooked"
Pros: "Attention was very goog and polite"
Pros: "On my return flight to the United states, I got to fly with Iberia airlines. After flying my first segment with British airways, I wondered if the Spanish airline could keep up with BA's standards. Well, Iberia not only met the standards, but raised the bar! I am not sure if the fact that this was a day flight (unlike BA's red eye trip) or the fact that it took 2 more hours, but the crew served a full lunch, a snack AND a light meal, when with British i only received one full dinner and a morning snack."
Cons: "I'm not sure if it's the European dryness, but though helpful, the flight crew did not looked friendly."
Pros: "Great crew, funny and friendly. Really enjoyed my first experience on Iberia. The Economy Plus was really nice. I wasn't expecting a preflight beverage. Nice touch."
Pros: "not budget airline"
Cons: "nothing different with budget airline, small seat, paid food and seat..."
Pros: "Madrid airport was modern, clean & very welllaid out"
Pros: "Extremely professional, capable, friendly staff. Very good food. Great selection of films. Comfortable seating."
Cons: "arrival and departure times, overall service"
Pros: "A short flight but could have some form of entertainment."
Pros: "Considering my flight was from Tenerife to NY even though they stopped in Madrid they could have given us at least a bottle or glass of water without charging for it. No TV so not the greatest flight. Staff not very helpful at airport to accommodate a seat change to be able to sit with family."
Pros: "Upon boarding the flight attendant looked at my seat # and directed to to the correct side of the aircraft. I found this to be very helpful, since on the trip over I was in the wrong side had to bother people to move so I could get to the correct side of the aircraft. Travel can be very stressful, this made boarding quicker and easier."
Cons: "While making the reservation online it said that you could declare your luggage when you do online check in 24 hours before your flight and the charge would be 15 euro's per bag or if you wait and do it at the airport it would be 30 euros per bag. I tried numerous times to do the check in before our flight and it kept saying unable to complete. I explained this to the agent at the airport and he still charge us 30 euros per bag."
Pros: "Departed and arrived on time."
Cons: "Was charged for coffee."
Pros: "The crew was fabulous! And the ride was on time and had plenty of entertainment."
Cons: "My only complaint is that the seats were very tight in the economy class. We were packed like cattle. I know these were the "cheap" seats but for almost $1500 I would hope for a bit more comfort."
Pros: "The organization, the food, the beverages the stewardesses all were pretty bad, even the flight was late the boarding process was bad, I would not use them again."
Cons: "At the airport (Madrid) too long to get to the Gate. Line for baggage, security and passport. It took more than two hours to get to the gate. Personnel too slow and passport check in moody day."
Pros: "Not muchl"
Cons: "Late Seats were not comfortable No entertainment"
Pros: "Friendly staff."
Cons: "They lost our bags wnd my whole trip is ruined. I m out thousands of dollars because I have things booked that I cannot go to because I have no clothes and I cannot leave my room,"
Pros: "My luggage arrived 3 days after and stuff was stolen...."
Cons: "Maybe not steal passengers stuff?"
Cons: "They should make the rouge player app so that you can see the entertainment options before you are trapped on a plane with no access to WiFi. The offering is pretty sparse, and had I known beforehand I would have brought other content"
Pros: "The crew did everything expected to make our flight enjoyable. Couldn't really have asked for more."
Cons: "We're fortunate we fly business when traveling to Europe, but the comfort on AC Rouge "premium economy" is VERY low. The dilemma is: comfort for a much longer business flight thru Frankfurt to Venice, or a slightly larger economy seat for a direct 8 hr flight YYZ to VCE. "Entertainment" - an iPad!"
Pros: "The crew was very attentive"
Cons: "As much as the flight was truly very good and the crew very friendly and helpful as much as the equipment (airplane, seats, entertainment) really shabby and certainly not worth the the 2500,00 $ I paid for a better seat. I could of flown with Air transat and get better than I got with Air Canada. I feel it was rip off. Quality - price not there . Please give your crew a better uniform. The ones they wear now is very sad and oldish looking. If I think this and am 67 years old, imagine what the younger generation thinks."
Cons: "Air Canada try their best to charge you for anything and everything! Including services that I just take for granted on other airlines (such as entertainment). Never booking AC again"
Pros: "The pods were great on 777"
Cons: "Couldn't plug in CPAP"
Cons: "Bathrooms got very messy."
Pros: "almost nothing"
Cons: "except the snow in Canada"
Cons: "No movies to watch, they told us to download their app and we would be able to watch movies. Tried to download the app on my phone without success, then tired to download the app on my laptop, again no luck. The staff had no clue how to help me, really old plane."
Pros: "Liked my seating which I paid for dearly"
Cons: "No entertainment at all!"
Pros: "flight was fast and on time, service was good"
Cons: "seat was in poor conditon , numb after 3 hours on a 8 hour flight no entertainment units mounted in plane."
Pros: "That it got us to Italy."
Cons: "Crew was outright rude, seemed to go out of their way to be disrespectful and unhelpful, no information ahead of time to download the app to get the then subpar entertainment. No wifi option. Seats horribly filthy, gum stuck, trash, magazines all outdated and torn up, and little to no room. Worse than any other airline. food was pretty gross."
Pros: "Food, entertainment and upgraded to Preferred seats in Economy- lots of legroom. I would say worth the $100/person."
Cons: "Seats are not cushioned enough in economy. Needs to be slightly thicker."
Pros: "We flew Toronto to Milan"
Cons: "Air canada doesn't know how to run an airline and should stop trying. They are hurting all of their passengers,and they do not care."
Pros: "Movies for free, although the seat next to mine didn't work. Plenty of leg room."
Cons: "Some of it was air canada, some of it was weather and some of it was the montreal airport. scheduled for 6:00 rescheduled 7:00 rescheduled 8:00 boarded 8:30 took off 10:00 1. air caanda - boarded the plane, then came on with announcement that we would be sitting on tarmac for an 1.5 hours. We were delayed for hour and half already, why load us and make us sit in a warm aircraft. Air Canada offered us 10.00 vouchers for dinner... problem was they did it so late nothing was open. It should have been done earlier. 2. weather - caused the initial problem in NYC, no fault of air canada. 3. Montreal airport - Our gates were switched 3 times during the delays. Which happens, however the gate changes started at one end of the airport, moved to the other end of the airport and back to the original end."
Pros: "My taxi driver comments that " Air Canada is terrible; I'm sorry you fly them!""
Cons: "Nobody ever around to help you; your anxiety is through the roof just trying to get help or any glimmer of kindness! And forget the bastards refunding you!"
Cons: "The in-flight entertainment videos do not have closed captioning. This is highly discriminatory towards the hearing impaired. I am really disappointed that Air Canada has so blatantly neglected the comfort of passengers with hearing disabilities."
Pros: "Comfortable flight, decent movies and food"
Cons: "There was a long wait at bag check with a handful of people checking in and handling complaints and seating change requests. This could have been more streamlined-- maybe a separate line for people just dropping off their bags and customer service. Otherwise, once it was or turn, everything went smoothly until the end of the flight"
Pros: "Great films and entertainment."
Cons: "Crew could be more pleasant."
Pros: "They weigh every little carry on even little backpacks. My Dad who is 83 had very hard time since he had one pound over. Max weigh you can in your carry on is 22 pound. Extremely money hungry Air Line. I would avoid at any cost."
Pros: "The 3 hour flight was good. Boarding was quick. Staff was friendly."
Cons: "The air canada Rouge entertainment is not updated. It had all the same shows / movies more than a week later. They should change entertainment selection more frequently."
Cons: "It was uncomfortably hot onboard for the entire flight. I couldn't wait to deplane and cool down."
Cons: "Delayed over an hour, making it almost impossible to catch our connecting flight in Montreal. Thankfully, the flight out of Montreal was delayed and we were able to make the flight by the very last minute."
Pros: "I didn't get on the previous flight"
Cons: "I didn't get on the previous flight"
Pros: "We upgraded to premium economy which made the trip perfect. There was so much more room!"
Pros: "Easy boarding process, nice crew members, food is great"
Cons: "Delayed flight"
Pros: "I liked the airport design at Montreal."
Cons: "the whole process in Montreal seemed cold. Not really friendly compared to our domestic flight from Los Angeles to Montreal. The crew weren't very friendly at all. It's as if we were bothering them to ask a question or for them to give a smile once in a while."
Pros: "It got us where we needed to go safely."
Cons: "No entertainment, understaffed (garbage from meal sat on tray tables for longer than any flight I've flown), uncomfortable seats."
Pros: "Comfort. Individual screens"
Pros: "Ease of using in air entertainment w my own device"
Cons: "Lights, reading, did not work in our row. Very disengaged attendants stats yes that they needed to be reset. When we asked the 3 rd time she said she'd get us a light to use, never did. When requesting extra water and coffee we were directed to the rear of the plane to get our own refills. Toilet not clean paper empty. Crew on long, raucous break. Finally crew seen taking coffee pots into lavatory. What on earth? There was a distinct lack of engagement from the crew, in general with passengers , not just my husband and myself."
Cons: "There was no in seat screens for entertainment. Space was much more cramped than other Air canada flight we had. Knees were against seat in front. No snacks provided only drinks. Food was available for purchase."
Cons: "Flight left two hours late. They split my wife and I up despite having our tickets for two months and checking in well before the flight and then lost our luggage and delivered it a full day later than they told us."
Pros: "Treatment to old passengers"
Cons: "Hardly nothing except my baggage had been damaged on handling. Some redress is welcome with thanks"
Cons: "This is the third time that I flight with Air Canada and the third time that my flight got delayed. Never again!"
Cons: "The airport in Montreal was confusing for continuing flights - lines not labeled well and too long"
Pros: "Everything was great."
Cons: "Movies were way too old and too little selection. If one does not have a mobile device has to pay for entertainment."
Pros: "Must have been a newer plane. Very quiet engine comfortable seats. I didn't use any onboard entertainment except my own."
Cons: "Air Canada lost my luggage, customer service was very vague and unhelpful, did not get my bag back for almost a week."
Pros: "Flight was on schedule"
Cons: "Plane sat on Tarmac for 45 mins Flight attendant was busy chatting personal matters non-stop and was loud, when passengers were totally annoyed from waiting 45 mins to deplane"
Pros: "Great route! I went to Italy and this has been by far the best route and airline choice. Friendly staff, nice layove in Toronto"
Pros: "Air Canada worked hard to get people where they needed to be but security was somewhat difficult although understandable"
Cons: "they did not have media screens on tans-atlantic fight. Although they did have a network for iPhones, iPads etc., network had very limited options and did not include favorites such as flight maps. Also, food was very basic and breakfast consisted of a piece of banana bread."
Cons: "Plane is dirty and dated. No entertainment"
Pros: "They've replaced the ridiculous entertainment system with a much better one."
Cons: "Unwise cost-saving efforts in the Vancouver Maple Leaf Lounge - obscure magazines only, croissants/pastries replaced with a loaf of bread, etc."
Cons: "Air canada rouge is a no frills low price airline, I probably wouldn't fly with them again despite the price point for that long"
Pros: "It wasn't a full flight, so there was more room to stretch out"
Cons: "Left my luggage behind (both mine and my daughter's) and I still haven't received it 3 days into my trip. Air Canada reps were not very helpful with information or solutions. I was in hold for almost 20min total (international call). Horribly unacceptable. All they initially offered was $50 to cover expenses (insulting)."
Pros: "Good service flight was a little delayed but taken care of with no big set backs."
Pros: "Leg space was very tight and overall seating cramped.."
Cons: "One bag was delayed from Montreal to Venice. Required an airport return next day. Flight was not full so we could use several seats to sleep."
Airlines flying from Iowa to Venice have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Iowa to Venice
Masks required on board, masks provided on flights from Iowa to Venice
Social distancing seating
Middle seats unavailable to book on flights from Iowa to Venice
Testing for antibodies, testing for symptoms for flights from Iowa to Venice
Waiving of change fees. Search flexible flights from Iowa to Venice