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Scores according to KAYAK customer reviews
Pros: "the crew"
Cons: "plug ins"
Cons: "Good trip"
Cons: "The crew was outstanding and the aircraft was new and comfy"
Pros: "Clean plane, fast boarding process."
Cons: "No power to charge a device. This really is unacceptable in today’s world."
Pros: "Nothing because the fly was delayed"
Cons: "The flight has to be on time"
Pros: "The early boarding and charging ports accesbility?"
Cons: "Just one snack option maybe a few more comps. Also it didn’t have any info on the new airplane. The ride was nice."
Cons: "Ticket agent was rude and 3 flights later found a super sweet ticket agent but 10 hours longer to get to my destination"
Pros: "They had the decency to book a hotel after delaying the flight so long it made many people miss their connecting flight."
Cons: "Being more considerate to the customers and not changing gates last minutes or delaying the flight an hour before take off. Also not sending ones luggage on a later flight then having to wait to pick it up and find out it never arrived after you go speak to costumer service. Worst service ever!"
Pros: "Arrived safely"
Cons: "The flight was delayed 6 hours weeks before which made the return really inconvenient for my schedule. Then the flight was delayed on the day of the flight until the next day. I did not get to the hotel room until 3:30 AM- 3 hours sleep then back to airport only to have the flight delayed again."
Pros: "on time; new plane with entertainment system on the seat"
Cons: "seat was not clean"
Cons: "Food options were just snacks. On a 4 hour flight? What??"
Pros: "The crew was nice, there was a lot of room on the plane because it was so delayed."
Cons: "It could be on time."
Pros: "Jesus, the flight was phenomenal! He lightened up the atmosphere with his wit and grace."
Pros: "Flight attendant gave me a free beer!"
Cons: "Flight cancelled and had to travel 60 miles at my expense to a different airport to get another flight same day"
Cons: "Very poor communication with multiple delays. Boarding was 2 hours late, and yet flight was still showing as on time. Then when finally boarded, sat at the gate much longer due to no push back crew. Sloppy and disrespectful of peoles time!"
Cons: "We were told that our flight could not leave due to the absence of the pilot who was flying in from Detroit. Not sure why there was not a pilot available when there was a plane available."
Cons: "Entertainment via internet could NEVER be really be done complitly. And the flight attendants did not know how to help costumers"
Cons: "Plane was hot, dinner was a sandwich that was still frozen and the attendants weren’t friendly."
Pros: "The flight was very short compared with LHR to LAX, so, I don't have much to say about it."
Pros: "WiFi was on the flight. Free with TMobile."
Cons: "Easy and fast flight"
Pros: "The flight was smooth sailing from the beginning to the end and the meal service was good."
Cons: "A little bit of turbulence during the final descent into the airport made it a bit uncomfortable."
Cons: "LATE ! ! ! LATE ! ! ! And “AA” has a really good reputation ... so pretty bummed out ... the apologized ... and did what hey could to make the flight more pleasant ... but i’m here for my daughter who’s having surgery in the morning and .. it’s now 0107 and we should have been here at 2356 ... and we are all tired"
Pros: "Great service"
Cons: "The delay in Columbus caused me to miss my connection and have to fly into LAX instead of LGB."
Cons: "Delays, not helpful staff, not even a meal for a 5+ hr flight. No headphones available. All of this after American Airlines delayed flights and caused us to miss connecting. A whole night delay with no luggage because not one American Airlines staff could step up and help us. It was easier for them to be lazy and say “I know how you feel”. Never Again American Airlines"
Pros: "Thanks everything was on time. Very nice cre"
Pros: "The cost for the internet was great"
Cons: "Hmm can’t think of anything at this time"
Cons: "No leg room"
Pros: "Flight attendants"
Cons: "Cramped beyond belief. Can’t roll carry on bags through aisles. Seems they’re more narrow. Boarding seems something beyond common sense. On domestic flights I only fly Southwest unless a must do trip and they don’t fly there. Our trip over to Milan on British Airways was wonderful. Sorry the last leg was American Airlines.)"
Cons: "Arrived 1 hr before my flight and they wouldn't check me in. I believe they overbook the flight and turn customer down. They even gave me hard time during rebooking us. Never again."
Pros: "Not much"
Cons: "It was on American Airlines 220, not a BA carrier. No power outlets. No Wi-Fi. No individual entertainment. Cramped seating in spite of paying a premium for improved seating. Lousy food. Flying to Hong Kong on AA was much better. Never again on AA to Europe."
Pros: "Spacious aircraft for a relatively short flight. I usually take a smaller aircraft that requires us to check our luggage. I'm reconsidering where I will have layovers now."
Pros: "I really like having the ability to upgrade to a more roomy seat the most. I am 6 foot 1in and leg room is so very important to me when i fly, it the difference between a good experience and a great experience. For just a few more dollars i was able to enjoy a great flight."
Cons: "I don't like not having the movies to watch on the back of the seats, although i do understand the cost cutting reasons. It's not a problem, just saying."
Pros: "Direct service, legroom in main cabin"
Cons: "Flight bought by American Airlines. Not the same quality as British airlines flight."
Pros: "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
Cons: "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."
Pros: "You are pushed into 4 square inches. But the boarding and checkin process was much much better then the ny experience."
Cons: "Food and comfort"
Pros: "Great staff and leg room/comfort. Food, drinks and entertainment was superb! Comfortable Boeing 787."
Cons: "Ground crew was inadequate and unorganized. Ground crew caused a late flight to be even later. Plane was overbooked and the ground crew was more interested in filling the flight than accommodating Advantage Member seating."
Pros: "Legroom was decent and the flight was fairly empty. So lot of space."
Cons: "No vegetarian food though it was mentioned earlier."
Pros: "The whole crew was great. Made the trip go buy quickly."
Pros: "Check in Miami Stewards Miami Quito portion"
Cons: "Being 3 1/2 hours late from Quito to Miami Being delayed from Denver to Houston and switch to United to coach seats, they did give us coupons though, but after the fact . Luggage arriving late from Denver, customer service didn't have a clue were the luggage was. As we were leaving to come back next day the luggage, we saw it in a carrousel, and pick it up. Republic flight from New Orleans it's not worth it the business class, very poor service ."
Pros: "It was quick and we had a smooth landing...."
Cons: "Upon arriving in Lima, Avianca 808 passengers became aware that none (zero, nada) of the bags were loaded onto the plane in Cusco. The customer service response to this airline error was sub-par. Passengers were told that the baggage issue was "weather-related", which is ludicrous even if the weather both in origin and destination had not been clear and sunny with no wind (it was). Info was taken on if passengers needed bags sent on to another destination or to a hotel but were told it would not get to Lima until the next morning (this was flight 808 landing just before 4 pm). Unclear why it couldn't be put on the next flight same day. And unclear what is happening to our bags now until the morning. No apology wasn't issued to passengers. Additionally we were delayed 15 mins due to "weather". I don't mind short delays but it was absolutely not weather-related. Weather is the default excuse to transfer fault away from themselves."
Cons: "Mejorar el snack"
Cons: "The layover was supposed to be an hour...ended up taking 3.5 hours!"
Pros: "I don't know how airlines get away with all the stipulations and regualations they have in the buying process there is. Otho g I like about the scam artist they are"
Cons: "The fact they they can just make it a policy and then because the employees have to have a job and enforce it blows my mind. 200 dollar transfer fee plus the difference in the ticket when it's over two weeks in advance. You people are scam artist"
Cons: "It was freezing."
Pros: "The service was good and the food was ok. It was a smooth flight."
Cons: "That we didn't have our own screen to select our own movies."
Pros: "Flight crew very welcoming, flight was pleasant."
Cons: "Seating a bit tight. Didn't offer any snacks only ice water."