Pros: "Price is good"
Pros: "Crew was great"
Cons: "Leg room. Hardly any for a person 6' and above"
Pros: "The crew is good and friendly"
Cons: "To be committed to the time of departure"
Cons: "Uncomfortable seat and to close to seat in front. Could barely put tray table down!"
Cons: "There are no Aegean air representatives at baggage claims or when you arrive at your gate to ask questions. I looked in vain to find out something about my luggage and no one was in athens to help"
Pros: "This leg of the flight we were pleased with after buying another ticket to Athens."
Cons: "Baggage was delayed!"
Pros: "Professional, friendly, passionate, and caring crew. Amazing food. Smooth take off and landing. Quick and organized boarding."
Cons: "Checking the luggage at Athens Airport. Customs staff for tax refund also at Athens Airport."
Pros: "Everything was on-time, easy, and fairly quick."
Cons: "The legroom."
Pros: "Crew were v good"
Cons: "Comfort no entertainment, small seats..."
Pros: "Crew was pleasant. Boarding was efficient."
Cons: "Seats not particularly comfortable after a trans Atlantic flight. This review process needs a N/A category."
Pros: "We had a nice comfortable flight and were delighted to receive the complementary food and drinks."
Cons: "We were slightly delayed and found it difficult to understand some of the announcements from the crew."
Pros: "Ease of boarding and crew"
Pros: "We made it to destination."
Cons: "Absolutely no order in getting to plane. Then told people to check bags. Many ignored them. And they only selectively enforced. Lied about every carry-on suitcase being checked. Plenty of overhead space available. Coat me almosst an hour waiting for my bag which would have easily fit in the overhead. Was late to meeting."
Pros: "The food, crew was nice and polite."
Cons: "Didn't have any entertainment"
Pros: "Very professional services from your ground & plan crew"
Cons: "Airport custom were very rude (Athens airport) No one to assist during the transit flight between Athens & CDG"
Cons: "The main problem is that when I bought the ticket, it wasn't clear luggage wasn't included but only carry on items. I had to pay extra. It was a surprise. I assumed that 1 small suitcase was included."
Cons: "Everything. I was re-routed and never told why."
Cons: "That I have to bay extra for bags and it’s not mentioned anywhere in a clear and transparent way"
Pros: "Flight was on time. Crew were good. Flight deck announcements were appreciated."
Cons: "Getting on a bus to the aircraft is challenging with 3 young children and carry on. We couldn’t get a seat. Could not eat the croissant as I’m allergic to chocolate. I’d had no breakfast and that was the only option."
Pros: "Nice crew"
Cons: "No tv"
Pros: "It got me to Larnacasafely."
Cons: "Seats were horribly uncomfortable. I will not fly this airline again after my last trip onthe 14th of August."
Pros: "Staff was friendly."
Cons: "They lost my bag"
Cons: "Procedures for handling sick elderly passenger. One crew member should take initiative and deal with sick person and handle calling for a doctor on board ."
Pros: "Professional and courteous service plus friendly staff plus Greek inspired food menu plus on-schedule performance equals Excellent Flight."
Pros: "Gate staff are able to deal with things"
Cons: "Check-in can't process baggage charges, so they send you off to an office across the airport, just to find that the payment processing office is closed for a couple hours in the late afternoon. Why don't you just set the baggage check in people up to process a credit card transaction?"
Pros: "fare & connection time"
Cons: "Check in opens 2 hours before the flight"
Pros: "great service. Nice people"
Pros: "We were well looked after on both flights...My husband needed wheelchair assistance and the staff at Athens airport could not have been more helpful.."
Cons: "The actual booking for the flight was most confusing.I book flights on various other airlines and they seem more straight forward than Aegean .So much so I only found out the day before our flight that we had,nt booked our suitcases in and it needed a phone call to Athens to sort it out"
Pros: "THe food was not bad."
Cons: "They charged me for a standard one piece of luggage 35 Euro without advance notification. I forgot my phone at the gate, but they did not let me go back to take it (even when I was willing to give up on the flight and bear the cost). An awful company. To stay away."
Cons: "They should board the back rows first so that people are not jamming the isle, like they do in Brazil. The boarding ran 15 minutes late."
Pros: "Buena atención del staf"
Cons: "Facilidad de check in .y buena atención durante el vuelo"
Cons: "Bag fees for 2 20KG bags were about as much as the ticket, not worth the cramped seats and lack of services."
Pros: "They served a meal!"
Cons: "excessive cisa checks for my wife who is not an EU citizen"
Cons: "40 minute delay due to traffic at destination airport. Not Aegean's fault. Pilot kept us informed. Very nice job."
Cons: "Worst airline ever Never flying with them again"
Pros: "Did not feel like a budget airline. Great service."
Pros: "The flight was ok"
Cons: "The airline didn't warn that the ticket doesn't include luggage. Other airlines do. Also no word about it in the tickets. Even airline representative wasn't able to find any mention about no checked in luggage. Ticket price was twice more expensive than the lowcost ones. For me it felt like a scam. Especially they had very few passengers and it seems they're doing this intentionally"
Cons: "The ticket didnt specify the type of economy class so we had to pay for extra baggage"
Pros: "Was functional, did the job"
Cons: "More organization"
Pros: "Very friendly. Comfortable seats."
Pros: "The seats were nice leather, but thin."
Cons: "No leg room. Very late departing"
Pros: "The actual travel was very good."
Cons: "I had to pay 40 Euros for the luggage and it had to be paid in local currency. The process was frustrating- not knowing they would not take a credit card, getting the cash at the airport bank and then going to an office on the second floor to get the receipt for paying for the luggage. Then back to get our boarding passes. After that it went well."
Pros: "This was such a smooth flight. It was one of my best flights and I fly alot.."
Cons: "Not applicable everything was wonderful"
Nothing to eat or drink was offered except water.
Cons: "Boarding... always boarding being confuse! Tarom flights are... difficult to understand why this happens"
Pros: "checking baggage included, comfortable plane"
Cons: "the plane was almost an hour late"
Cons: "Boarding via bus."
Cons: "My mother (88 yrs of age) solicited help stowing her luggage from one crew member, and was refused!"
Pros: "Crew was very good, professional"
Cons: "You should look for a proper bread,better sandwich and a healthier desert."
Pros: "Flight was on time, seats were comfortable. Snack was providedeven if flight was short (1h) Polite staff."
Pros: "Not much"
Cons: "The flight left 1.5 hours late from Amsterdam. It was also frustrating that there were two gate changes! There was no inflight entertainment so good thing I had my kindle! Also the food sucked. I'm not sure what was in the sandwich but it was not great."
Pros: "The plane was fairly new and, for such a short route, quite big (but I guess that was just due to the increased number of passengers, as almost all of the 180 seats were booked)"
Cons: "Almost 3.5h delay, no reason given, a mere croissant offered during waiting time, no transparency about additional delays (it was just 2.5h, initially). Also, despite the aircraft being newer than most Tarom planes, it was cramped, with very little leg room, very cheap trays and no storage space on the back of the seats in front. No warm beverages (no coffee, no tea!!). Will seek compensation for the delay."
Pros: "That I didn't die in Chisinau"
Cons: "Spending the entire time I was in Chisinau at the airport vomiting by some out building on the edge of the property. TAROM gave me food that made me sick. On the flight back, a bunch of people were handing those sandwiches back to the stewardesses after looking at them. Now I know why. I went to 25 countries on this trip, and this was low-light number either A1 or A2, depending on how the other thing shakes our financially. I had 3 flights on TAROM, and only one of them sickened me to the extent that I had to throw up."
Pros: "Boarding too early and then sitting on the plane."
Pros: "the plane landed on time"
Cons: "luggage came late"
Cons: "there is just one main meal that contain ham meat , and am Muslim so I cant eat ham."
Cons: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
Cons: "1h and 30 minutes late"
Pros: "Boarding was good, flight and landing"
Cons: "Had to go through security check in Istanbul"
Pros: "Received a banana with my meal"
Cons: "I was one of about 50 passengers who arrived in Bucharest to discover their bags had not been put on the flight. Due to spending over an hour in the airport sorting this out, and the flight being highly delayed, I missed my connecting flight."
Pros: "Quick and easy to board."
Cons: "They asked us to board early but didn’t turn the a/c on. No entertainment and the on board wifi was limited to their intranet. Kind of pointless."
Pros: "Boardibg was on time and the stuff was very nice"
Cons: "I didn like the food."
Cons: "Flight was late and I almost missed my connection to Tel Aviv plane."
Cons: "40 minuets delay Bad food No intertatment"
Cons: "Hi, We've booked the flight using Kayak, with VAYAMA agency. It was clearly stated in the e-ticket that we were allowed a baggage of 23KG piece for our infant baby. (it was a lap-ticket, no seat) When we arrived at the check-in counter, they said that because it was a lap ticket, we are allowed only a baggage of 10KG piece. We were delayed at the checkin counter with a baby in our hands, and humiliated (as people in the line behind us started to get nervous). I'm definitely gonna write a mail to VAYAMA agency. And I'm extremely disappointed. At the end, after maybe 20 minutes (which seems like forever) they let us check in the baggage we had."
Pros: "The check-in at Brussels was quick and the staff conpetent; the boarding occurred at the time specified; the plane was clean; in Bucharest, the trip to the terminal on a bus was quick ; a hot lunch of chicken with sauce and rice pilaf was good. In-flight service was fine."
Cons: "The AirFi system allowed for movies and games on one's own internet device, but did not allow for an internet conection during the flight to email or surffing."
Pros: "All 4 flight attendants were smiling and very courteous ...:-)"
Cons: "Such a short flight"
Pros: "Your service are efficiently!with this plane,smol,nice and friendly personal it is great"
Pros: "At check in we were given a window and middle seat, even though I had requested cross aisles, as my wife has a bad knee. The aisle seat was taken by a very large man (I also am large). The flight attendant saw some empty seats in another row and moved the person in the aisle seat to that row. He's A-1 in my book."
Cons: "Check in agent was very unpleasant and didn't give us the seats I had requested - unhappily I didn't notice this until we were past passport control."
Pros: "All was fine. Since the flight from Bucharest to Chisinau is only an hour, the tiny plane was fine."
Cons: "Since the plane is so tiny, you have to turn over your cabin baggage at planeside, then get it back when you land. The airline took my hand luggage in good condition, and when I got it back, one zipper pull had been snapped in half. I tried to file a claim when I landed, but airport personnel said that for cabin baggage, there was nothing they could do."
Pros: "On time, direct flight, friendly crew"
Pros: "Staff were cordial and efficient. Boarding was efficient and smooth."
Cons: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
Pros: "Flawless in spite of weather related delayed take off."
Pros: "The professionalism of the crew and the food."
Cons: "too small aircraft sensitive towards the weather changes."
Cons: "The check in counters didn't even open till 1.5 hours before the flight took off. The whole, show up 2.5 hours earlier than departure is a waste."
Pros: "excellent flight attendants. Fast flight to make up for delay."
Cons: "Smaller seats than other airlines. Plane was dirty. Landing was rough and downright scary. delayed flight"
Pros: "The flight was on time and got us where we needed to go."
Cons: "My husband's seat had little cushioning, so that was uncomfortable. The food was so-so, but at least we were given some. I don't know about entertainment as we didn't use any. I also don't think you give boarding and flight instructions in English as well as the native language, but not being able to understand the instructions has been an issue on many planes we have taken recently."
Cons: "Lack of entertainment"
Cons: "I tried to make a change to the reservation. They had 4 different romanian phone numbers and all were either busy all day and cut off the call or left me on hold for hours. I finally gave up. Not only did I lose the possibility of a change with a fee I lost the entire reservation completely. I do not recommend them ever if customer service is your expectation."
Pros: "The food was great! Did not expect to be fed on this flight, so it was a plus. Staff friendly, accommodating. A very comfortable trip."
Cons: "The plane was delayed almost an hour, and we were not even told why until on the plane."
Pros: "Flights were delayed due to heavy snowstorms and it wasn't communicated until right before the flight."
Pros: "צוות מקצועי טיסה נעימה ובזמן אוכל דרוש שיפור שתיה בשפע נעים לטוס טרום,,"
Cons: "אוכל טעון שיפור לא נורא כל כך לזמן קצר,,"
Pros: "Ground crew informed us on the reason of delay, bad weather over Bucharest."
Cons: "Midnight flight was the only option, and it was even then more than half hour delayed."
Pros: "Flight didn't exist."
Pros: "Check in was very efficient. The flight was on time. All the announcements were given in English and were very understandable. We were served a beverage and lunch!"
Cons: "Not a lot of leg room which is typical of most flights these days."
Pros: "The plane had a 50 minutes delay. The reason was "tehnical problems". Actually, 3 persons boarded 40 minutes late, so we all had to wait for them. That was so unfair."
Pros: "Crew was great and food was good and plentiful despite being only a quick flight"
Pros: "Service and punctuality were spot on. No in-flight entertainment for our short flight from Timisoara to Bucharest, so bring a book or e-book. A good sandwich was provided, though. Just found a fare with Tarom and Air France that is half the cost of the other airlines. I would definitely take advantage of this if I were headed overseas again."
Pros: "The airplane was in a good condition"
Cons: "Crew members bored, without any mood of working"
Pros: "The flights are announced once in the boarding area, but there is no announcement as to boarding. The signal to board is a flashing "boarding" sign in the departure lounge. At that moment everyone gets up and rushes to the line. Both priority and economy sections are boarded together. So, fastest runner wins. But it works. We boarded more quickly than any flight I've been on, and although boarding started 10 minutes later than scheduled, we departed exactly on time."
Pros: "Exactly on time to the minute Great sandwiches Clean new aircraft"
Pros: "Landing and the crew"
Cons: "The food was very spicy( Chicken meal)"
Pros: "It’s hard to say what was good, because everything was sub-par. I would say I liked nothing, except that it got me to where I needed to go. Would I pay for this again? Economy, maybe. Business? No way."
Cons: "Everything. I was flying business so the standard must be higher. Specifically? Bathrooms. Replace eather-worn chairs. Leather retains heat making the whole chair hot. As someone who finds everything cold, this was unbelievable; flight crew (rude & bossy, not international standard); seat positioning (your seat mate has to climb over you); meal (feels like an economy meal put on silverware); the pilot! did a hard brake on the runway, sending loose items flying; I really have nothing positive to say about Royal Jordanian, except that I would be happy to avoid them again."
Pros: "The crew was great. Easy checking in. Comfortable ride."
Cons: "Food selection."
Pros: "Boarding process was very fast and crew were highly helpful"
Cons: "No entertainment in the flight No screen !!!!"
Pros: "Crew was not helpful they also spoilt my luggage"
Cons: "The attendants only came around 2 times to offer drinks/water on a 12 hour flight. They only offered tea/coffee once. It was not offered after the main meal even. The attendants need to come around with water every few hours on such a long flight."
Pros: "The crew and the aircraft"
Cons: "More food and more toilets for the economy class"
Cons: "Boarding was vary slow and not on time. We lost one bag."
Pros: "Only direct flight available to amman"
Cons: "Cleaning it stinks bad"
Cons: "Every flight we were on was oversold."
Pros: "Hazeem the flight attendant was great, everything else about this experience was horrible and i will be contacting your offices."
Cons: "Everything from communication to state of the airplane."
Cons: "We need to be reimbursed for our flights that THEY canceled."
Pros: "It is on time. Nice aircraft and crew."
Cons: "The breakfast needs improvement."
Cons: "Terrible food.. must need improvement"
Cons: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
Cons: "Almost everything"
Pros: "Awesome flight, professional pilots indeed"
Cons: "More leg room please"
Cons: "The flight attendants are unfriendly. Food is the worst ever comparing with all airlines"
Pros: "All are okay"
Cons: "Nothing majer Food is simple - sandwich"
Pros: "Crew exceptionally nice"
Cons: "Tedious security before boarding. Cleanliness could be better."
Pros: "Short trip"
Cons: "No coffee"
Pros: "Seats were comfortable, crew was attentive and smooth takeoff and landing"
Cons: "Food was low quality"
Cons: "They did not offer snacks nor drinks in between the first meal and the last meal ,which was a duration of 8 hours in between."
Cons: "Too many screaming babies and toilets that didn’t work along with the crew that didn’t care."
Cons: "It is time to change the food! the food is so bad . I get the filling that they don't care' just like that!"
Cons: "The women's crew is always unfriendly especially when they know that you are Jordanian, and the food is small"
Pros: "Food ,service, clean"
Pros: "The best airline I ever used! New planes and very friendly workers!"
Pros: "Wide seats Excellent service"
Pros: "The plane was new and spacious."
Cons: "Crew served old and cold coffee."
Cons: "Every terminal seemed normal except for the one that has flight to NY. Although we already went through This terminal we were baggage check/metal detectors, then everyone questioned about why we traveled, bag was hand checked, and we got two body pat downs one after another. Felt really unnecessary. Worst part this terminal is in a glass box so if you leave to use the restroom or get coffee, you gotta go through the process again. A real headache. Movie selection on flight is limited and the seating needs more leg room. I think this airline has the least amount of leg room."
Cons: "Worst food on long flights.. terrible quality and insufficient"
Cons: "First class wasn't boarded first. Meal was ok, but not great. Seats were very comfortable"
Pros: "The flight crew was nice."
Cons: "Neither of my bags arrived with the flight. One bag came a day and a half later. The other bag came three days later. A little bit of inconvenience, especially since they wouldn't deliver my bags. I had to go back to the airport twice to pick up my bags that they lost."
Pros: "Good flight"
Cons: "Normal flight no entertainment"
Cons: "after one hour delays and half hour flight the rented aircraft had to fly back to the airport for technical issues , the next flight was seven hours later . During this time there was poor communication and terrible service. The inbound flight was also delayed for almost two hours and the same story of bad communication and worse service . I have been flying for a long time with RJ and I can say for certainty that its one of the worst airlines out there. I kept my hope all these years till I finally gave up. They will never improve or learn from their mistakes"
Pros: "The timing."
Cons: "The aircraft, the price of the ticket as well"
Pros: "Food and entertainment"
Cons: "People weren't sitting in their assigned seats. They resolved the issue by reassigning those who were last on the plane."
Pros: "Pleasant crew and smooth flight."
Cons: "There was nothing I didn't like."
Pros: "I realy liked the airport where there are a lot of restorants and caffe and great duty free shops. The lounge is great and its free for master card and american express holder"
Pros: "Great check in service, inflight and swift luggage claim in Amman."
Cons: "Not very considerate ground crew/handling staff. Appears they got a kick out of teasing the dog while in it's inclosure, both in Beirut and Amman."
Pros: "Seats were comfortable, staff was extremly friendly"
Cons: "Boarding the plane was very disorganized on return"
Pros: "Boarding was easy and the flight was fast."
Cons: "They said boarding would start at 5:45 but didn't actually start until 6:10"
Pros: "We were three people with 4 bags each bag around 20 kg Except the fourth bag was 10 kg They saying each person he has to have one bag. And they said you have to pay around $ 300 for extra bag and that bag didn't exceed 10 kg despite when I went to Amman from Melbourne didn't tell that but they told on the way back despite I have the same bags, That's absolutely unfair."
Cons: "Service not good"
Very happy good flight ✈️ excellent
Pros: "The flight experience was smooth!"
Cons: "A little snafu at the gate with everyone's carry on luggage could have been avoided with better communication."
Pros: "Crew was amaizing, yes, pilot was excelent, smooth landing and taking off. Great gift for kids to play onboard."
Cons: "Online adding kids meal, no meal appropriate for kids . No usb charging for phones and tablets, only US charger. More movies and games for kids and adults. It is very little."
Pros: "Super comfortable the seats and staff"
Cons: "Nothing it was great."
Pros: "Nothing, pretty much"
Cons: "I was told my hand luggage needed to go to the cargo, despite it being small enough to be with me. The food was a water bottle and chips. There was more than an hour late to boarding time. The crew were not informative about what was going on. The plane made worrying noises when taking off."
Cons: "For a long flight . Your entertainment SUCKS. Never again will I fly with you guys . Ever ever ever"
Pros: "WeII, I didn't die."
Cons: "Everything. They gave us a 10mx10m prison ceII with no windows and no AC to wait in. EVERYONE had to smushed into this room, as each gate area has its own security. Boarding the pIane was pathetic, with us standing in a bus for 20 mins and no expIanation. The back of the seats were faIIing apart."
Cons: "Check in was slow but not crowded and they lost my and other 20 passengers’ suitcases! No information was given about why and we still don’t have any information. AirSerbia does not respond do emails or calls."
Cons: "Snacks on the plane, comfort"
Cons: "the flight was lite more than 30 minutes. Economy class - you have to pay for the meal? Are they Low Cost Company or ? If so, just tell us like that. Prices are among the highest in the region and all you get is a glass of water and a small bag of snacks."
Pros: "I didn't get to my AirSerbia flight."
Cons: "I didn't get to my AirSerbia flight."
Pros: "Efficient boarding, friendly crew. Seats comfortable enough for an hour, but no longer."
Cons: "I have never been on a flight where there were so many screaming infants, and so loudly. Air Serbia, like the other airlines, apparently can find nobody smart and creative enough to solve that problem."
Cons: "Arms rest are pretty small"
Pros: "We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia."
Cons: "Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund"
Cons: "The check in process was a mess was forced to wait in multiple long lines with the worst, unprofessional, disregarding, condescending staff to check in and then another line to pay for luggage. They also force you to pay an additional "seat fee" even if you don't request a specific seat. Horrible customer service, zero regard for customers. Waited in shuttle for 45 minutes before being taken to plane. My air conditioner fan for my seat was completely broken but had to pay for that seat as well. Avoid at all costs. Worst airplane very old and run down. Also the staff for Vienna airport is who you have to go to to pay fees for luggage and THEY ARE THE WORST TO DEAL WITH. Would avoid this airline at all costs."
Cons: "Couldn't log in online because site wouldn't accept any of my credit cards. Got up early to check in at the airport, discovered I was logged in... After all that, the airline changed my seat without warning, moving me from the window seat I selected (and paid for) to a middle seat. Where did they get the idea I would think that was OK? Then the flight was delayed, almost missed my connection. Boarding and exiting the aircraft were zoos. Eminently unrepeatable."
Cons: "I almost died without watter due"
Pros: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight."
Cons: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight. Also security check was at the gate so no water was allowed or available to buy after it, so you were forced to buy on the plane if you wanted water"
Cons: "Too hot temperature inside te aircraft. Seats uncomfortable"
Cons: "My suitcase dodnt arrive because they decide to leave it in skopje till the next day . I did not have any of my personal things woth me ."
Pros: "Me gustó que tienen un buen sistema de check-in, embarque y desembarque."
Cons: "El avión era un ATR-72 algo viejo, no era cómodo por dentro. Tampoco me gustó la atención de la tripulación, no pasaron por mi puesto ofreciendo el mísero vaso de agua que daban. En otras aerolíneas de este estilo por lo menos dan café."
Pros: "Departed and arrived on time despite boarding chaos."
Cons: "What was that stuff they served us to eat?"
Pros: "Title says it all"
Cons: "Title says it all"
Cons: "The fact that, although the card said it was the same company for both flights (two-legged), I could not get a boarding pass at check/in for both flights, for both the outbound and return journey, and had to go through customs and border control twice just to get a new boarding pass each time. Leg room can be better, even with the extended legroom space."
Pros: "It was great experience clean, new plane, smilung staff, flight on time. Quick boarding although the flight was full. Much nicer than Swiss"
Pros: "I requested a special meal. It wasn't delivered. I had called Air Serbia days before my travel to confirm that, and the lady said it was. Unfortunatley, there is no way for me to lookbthat information online. Even the gate agent wasn't able to look that informationmout, and told me it will be there. I simply had to go with 'belief' that my special meal would be there. They did not have any other options . The food they served was so unpalatable that I threw up. I threw up in a plastic bag, as opposed to a barf bag. I didnt have time to get it out from the seat pocket. When I called the flight attendant for assistsnce, she was so rude in pointing that I should have used the barf bag and not a plastic bag. Very unempathetic. They did not check on me after that. The flight was so hot, and too crammed. Old plane. The entertainment was unentertaining. I would never fly this airline again."
Cons: "No enerertainment and no food."
Pros: "Food is okay, entertainment is finally available (at least for mobile phones and tablets), crew is good"
Cons: "New sits are just uncomfortable, especially in the middle."
Cons: "Not possible for online check-in"
Pros: "I got to board first because I am wearing a cast on my leg."
Cons: "The plane was extremely hot the entire 5 hour flight and even though many people asked to make the air cooler, the flight crew did nothing. It was a 5 hour flight and only 1 water was served. It was hot and only 1 water was served. When asked for two waters because I was extremely thirsty, the flight crew looked annoyed and brought only 1 to me. I hope to never fly Air Serbia again."
Pros: "Service was friendly and we were served drinks and a sandwich. The view from the window was good. Arrival a bit before scheduled time."
Cons: "It's a bus transfer to and from the terminal and the boarding bus transfer takes too long to load. I don't like the passport checks at the boarding gate - inefficient and inconsiderate."
Pros: "You guys cancelled my trip 2 hrs before take off. I received an email at 12:20 saying that my card didn't go through after telling me earlier it was paid for very disappointed . I had to rush to the airport couldn't by my ticket because they don't sell at counter and then was on phone with air Serbia for 45 mins before I could buy my flight on a long distance call which will probably cost me $50."
Pros: "Quick flight"
Cons: "Time it took to board and leave"
Cons: "Very very bad landing in split and i didn't find my luggage Mina"
Pros: "Easy check in, flight was on time, crew were nice and free meal and drink."
Cons: "Check in was much slower that all other check in desks and was only 2 girls then 3 girls on check in."
Pros: "The tiny plane was smooth in the air. Crew was nice."
Cons: "Only water and bread for the way back while we had full dinner service on the way there. chairs we older but fine."
Cons: "We boarded our flight from gate C7, which as is common in Eastern Europe, a bus gate. To enter the gate, we were completely rescreened, although we had been screened to go from Bucharest to Belgrade. We waited on the bus for 15 minutes. Only a few seats on the bus so it is a standup experience. Finally the bus started driving to the parked planes, but turned away and drove to a where you would exit the bus after arriving. They told everyone to go upstairs where they explained that there was a "technical problem" on then plane and it would be delayed an hour. They sent everyone to gate A4a, where everyone was prescreened again. We waited in a hot gate for an hour, then boarded the bus and to make a long story short, we arrived in Zagreb 1 and a quarter hours late."
Cons: "I am almost 2 meter tall (6'4) and I asked more than 30 days before the flight to receive a seat with extra room for the legs, I was told that the flight was fully booked and there are no seat that are available. I then asked for the same in the check-in and received a similar answer. When I arrived to the plain I saw that I can't seat because there is no space so I asked the flight crew to try and find a solution but they said they can't do nothing. Only after I insisted and spoke with the cabin manager they checked and found a place - in fact there were 2 seats with extra room for the legs that were available!! and the flight had many other open seats (they just lied about it). A lot of the personal television did not work and the crew did not assist and did not solve the problem, but just said that this happens and that they can't do anything. This is just ridicolus for a more than 8 hours flight! The airconditioning did not work properly and it was exteremly hot. In general it was an horrible experience, the crew was very unpleasent and did not want to help and the food was just disgusting. I do not recommend to anyone to fly with Air Serbia, you better pay the extra money and fly with a real company."
Pros: "Very responsive and real meal for short flight!"
Pros: "The seat, flexibility were great..and food are tasty and delicious"
Cons: "The crew was not friendly for the flight to Belgrade"
Pros: "The price"
Cons: "I had to run as fast as I could to catch my connecting flight in Abu Dabi. Online it said I had a 1.5 hour layover but when I arrived I had 7 minutes to get to the other side of the airport. They also lost my luggage."
Pros: "Attentive crew, decent business class amenities, food was hit and miss. The selection of domestic wines and spirits was okay."
Cons: "The incoming flight was delayed until next day, with no effort on behalf of Air Serbia to communicate this. No space left for reproach, no effort of any kind of compensation. Once on board, the staff were great and did their best to accommodate this business traveller. The return flight was standard on terms of food and service, nothing special, nothing bad. The checking was another story, with lots of confusion and missed opportunities to make a difference. Mixed bag, overall."
Pros: "Flight crew are nice, reasonable service during flight"
Cons: "The flight was delayed twice and while boarding was delayed an hour. This plug transfer our luggage for the flight from Belgrade to Tel Aviv."
Cons: "The cabin temperature was too warm and we had to keep asking for water to stay hydrated. Not enough drinks were offered. It was a long, uncomfortable flight."
Pros: "Flight Crew and Ground service behavior during the problem with the plane damage."
Cons: "Poor capacity building of the lower service people at the ground level at Abu Dhabi airport. They should have proper information for all passenger's issues."
Pros: "It was a good flight over all, the service was non-stop"
Cons: "At JFK our pre booked seats were changed , and I had them changed back, there was some BS excuse for that I was questioning a flight attendant as to why the plum brandy wasn't on the menu,(national drink) I was told to fly first class the next time The flight back from Belgrade to JFK. I was told by the same flight attendant (Ana) that I was holding up the line, I was trying to put the carry on luggage over the seats. There was a 40 min delay in landing, the bathrooms were locked, once again the same flight attendant made a big deal of this, that I have to make it quick. The signs for the 1st class , bathroom should not be visible from the economy class seats because it confuses passengers, in the economy class, some of the passengers were sent back and not allowed to use the bathroom."
Pros: "Huge legs space for economy class, great service!!!"
Pros: "Service was very good"