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Pros: "Arrived in PDX 15-20 minutes early."
Cons: "Social distancing on the seats"

Pros: "Safe, uneventful flight. Everything was great!"
Cons: "Nothing"

Pros: "Everything about the flight was good."

Pros: "Crew was very friendly and took good care of the passengers"

Pros: "Crew was nice the flight was smooth and comfortable seats."

Cons: "Employee was slow getting to the booth to check us in along with baggage;"

Cons: "Roomier"

Cons: "Food service Leg room"

Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"

Cons: "Flight was a little late."

Pros: "Pedro helped me in Punta Cana with a wheelchair he went out of his way to make sure I was okay and comfortable. He was amazing! I so grateful for him."
Cons: "The trip from Atlanta Georgia to Austin Texas was TERRIBLE!! The delta staff working the counter in Atlanta were rude, I was actually forced to get a complete stranger to help me with my wheelchair because there was no staff to help me. I was yelled at by delta staff. It was a horrible experience."

Cons: "Left A bag behind in NY"

Pros: "Nice crew. Stable flight."
Cons: "No gluten free snack options."

Cons: "No food on board and we were hungry"

Cons: "Left late"

Pros: "No major delays and able to make my connection. It was a standard flight without too much to report on"
Cons: "wish there could be less trash generated on airplanes. I notices that Flight Attendants on this flight separated the plastic cups from the trash, and I hope this got recycled."

Pros: "36 minute flight.."
Cons: "Not really much you can do"

Cons: "Didn’t make the flight due to delay and late arrival! No help getting seats on a later flight or next morning."

Pros: "Delta personnel at DTW knew they were overwhelmed and did everything they could to mitigate the problems."
Cons: "Delta should have had more than 3 staff on to check in 300 people."

Pros: "It’s become a mediocre airline."
Cons: "Everything."

Pros: "No problems"
Cons: "Takes so long to board plane"

Pros: "17 minutes late, arrived 5 minutes early. Crew Friendly. If you agree ALL airlines screw you ( and they do) Delta is about as good as you can get."

Pros: "I earned miles for it."
Cons: "It was an old 767 that either needs to be gutted and redone, or sold to FedEx for cargo. The entertainment systems were relics from 2002, and barely worked. USB port, nope. Then they ran out of food and booze (wine mostly), so they made the nonrev employees go without, which was awkward gif the rest. But the kicker was that they lost my luggage. I told them that it hadn’t been boarded ten minutes prior to pushback. The Venice folks were very excited to be able to show me exactly where they list it (because of the RFID bag tags)... doesn’t do me much good... 10 miles away or 10,000 miles away, I still don’t have my “stuff”"

Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"

Pros: "Quick and easy"

Pros: "Quick!"

Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"

Pros: "Everything!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Cons: "Nothing!!!!!!!!!11111!!!!1111111!!1!!!!!!!!!!!!!!!"

Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."

Pros: "Amenities, service, and punctuation of flight"

Pros: "Got upgraded to comfort class it was comfy"

Pros: "Wow! One of the passengers on the plane looked exactly like Anne Coulter!!!"

Pros: "Got exit seats with extra leg room at no charge . Flight was quick and crew was very accomadating and friendly. Very good at providing updates and delays"

Cons: "By mistake I booked my ticket for the wrong date Called to change it, wait time was over 2hrs went to the delta app and it cost me $200 to do it. Get to airport and ask for an up grade not possible but if I paid $200 when rebooking the flight I could have gotten one. Snacks were horrible and I have a delta card and was charged $29 to get in plus a charge for my extra suitcase. It’s ridiculous given the amount of money I spend on m card on the monthly basis. Very disappointing"

Cons: "Everything!"

Pros: "i liked that staff and crew were very communicative and pleasant."
Cons: "one crew member didn't show up and caused delayed flight."

Cons: "Slow Wifi."

Cons: "Customer service"

Pros: "Very comfortable and great crew."
Cons: "N/A"

Pros: "I liked the fact that I was able to watch a movie on my phone."
Cons: "The flight was very rough at times."

Pros: "Friendliness, spirit, organization of crew."
Cons: "The obvious- no leg room, no food"

Pros: "Crew very nice"

Pros: "LGA caused massive delays due to construction."
Cons: "Nice airplane with good seats and legroom"

Pros: "We upgraded to Delta Comfort, since the flight was a bit longer. I'm glad we did; it made a great deal of difference to have the extra space. The in-flight entertainment (individual displays on the backs of each seat) was excellent, the crew was excellent, and the flight was extremely smooth."

Pros: "The boarding agents were especially helpful and friendly to my disabled wife, travelling in a wheelchair."

Pros: "Everything went smoothly."
Cons: "N/A"

Pros: "I am not one who enjoys flying. I don't think there ever will be a time that I enjoy flying. However, the pilot, stewards, and all other workers on delta were very nice."
Cons: "I don't like flying so there really wasn't anything I liked."

Cons: "Rough flight and landing."

Pros: "Nice and Easy. Great service before during and after the flight."
Cons: "Not being able to choose a seat with basic economy during online check-in. With all the issues about seating nowadays you definitely want to know you have a seat going on."

Pros: "Yes"
Cons: "ages they don’t came"

Pros: "No problems. Everything was smooth"
Cons: "Took 35 min to move from the gate with everyone buckled in."

Pros: "On time arrival"

Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."

Pros: "I actually got to sit by my sweetie. Perfection."

Pros: "We had plenty of space. Wine, beer and food was tasty and complimentary. Mark, our flight attendant, was very friendly and learned our kids names."
Cons: "Great flight!"

Pros: "Staff was polite and friendly. It was a great experience!"

Pros: "Direct service, legroom in main cabin"
Cons: "Flight bought by American Airlines. Not the same quality as British airlines flight."

Cons: "Entertainment. None. Horrible movies on common shared screen. Really sucks on long flights. Would not fly American again until they update enetertainment."

Cons: "Poor integration with American Airlines for the reservation. Whenever I would check in through British Airways it would not redirect my information accordingly to AA. This made the experience aggravating for doing basic tasks. Then I apparently was flagged by APS."

Cons: "No wifi. No personal video. Old plane. Felt like 2005 domestic flight instead of 2017 international. I paid $135 each for 2 exit row seats, and everyone around me on the flight told me they had not paid anything and just received the seat today I won't fly AA again I don't think."

Pros: "Good meals and accommodating crew"
Cons: "Tight seats, not a lot of legroom"

Pros: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"

Cons: "The entertainment system in my seat was broken. Was a bummer since we added a extra hour ground hold for weather."

Cons: "not enough space for legs, no food, flight attendants not especially nice, a long delay, ..."

Pros: "Big comfy plane"
Cons: "The orange juice"

Pros: "Im very upset with the flight"
Cons: "What you guys did its unfair I paid for a reservation. The way you run the business its not right"

Pros: "Knowing in advance not to expect a great flight helped. Paying in advance for aisle seat closer to front. First movie that played over large sceeen was of interest. I especially liked that it was a direct flight to my final destination."
Cons: "Food was terrible for someone lactose intolerant. Flight attendent accidentally splashed used coffee on me but didn't seem overly concerned that my pants got stained. Shared screen entertainment."

Cons: "I am a vegan; wish there were more meat free, dairy free options. Hummus serving in snack box was paltry and there was no way to spread it."

Pros: "Crew was great, boarding was efficient"
Cons: "The planes are very old, for a transatlantic flight to have monitors showing one movie in the middle of the plane is ridiculous. Even my 2 hours Delta flight had personalized screens and entertainment on demand. Really disappointing especially on return as we flew 8 hours during daytime"

Cons: "The connecting flight was with a partnership airline but I was not notified of this before I got on my flight. When I went to the information desk they had no idea where my flight was, or if it even existed. I had to wait for the Hainan Airlines booths to open for a different flight and then ask them. I waited over an hour in total and was then afraid I would miss my connecting flight."

Pros: "Friendly crew Smooth flight"
Cons: "Couldn't select seats"

Pros: "It was a good flight back to DC."

Cons: "Becasue I was in boarding group 8, I was advised to again check my carry-on bag. When I boarded (almost the last person to do so), there was an empty overhead compartment directly across from my seat. I had to wait 30-40 minutes at the carousel to collect this carry-on bag. I could have just gone directly to my car as I had no other checked bags. Very poor service. I will avoid booking with American Airlines in the future."

Pros: "First class flight attendant was awesome!!"

Cons: "The 3 hours delay and your workers giving the same speech " the plane is on its way" and then to make thing worst your Airlines looses my bag"

Cons: "Flight landed a little before 4 am. Was supposed to land around 11 pm."

Pros: "Staff was very nice; very courteous."
Cons: "We were delayed for 2 hours! I had a premium seat but still ended up boarding with Group 6. Almost ran out of room and had to check my roller. Not happy with late boarding given that when I booked my ticket, it said I'd have priority seating."

Pros: "Crew made up time to get us in to Boston nearly on time."
Cons: "1 hour delay in LA without an explanation. 20 minute delay in Boston, on arrival, because the jet bridge did not fully extend to the plane."

Pros: "Everyone operated fast and professional"
Cons: "Nothing"

Pros: "I made it home."
Cons: "No entertainment on the flight, no plugs so my phone died, as I almost missed this flight due to my first leg being late, so I was very bored on this plane."

Pros: "Allowed us to pre-order with our daughter who needed our support."

Pros: "Crew was nice and professional. Food was good."
Cons: "Seat wouldn't recline. Old 737 so uncomfortable for coast to coast flight."

Cons: "3 hours delay, because the airplane had not been tested as required in a previous International flight. We had to change plane which caused a lot of caos regarding the transfer of luggages and food. We sat on the plane forever with a lot of confusion."

Pros: "Newer Aircraft had a little more legroom than I have seen in the past. Complimentary entertainment was excellent. It made the time on the ground and in the air go by quickly (even on this short flight)."
Cons: "Time on the ground waiting for takeoff. We spent more time on the ground than in the air. But that is more the congestion at the airport than the airline."

Pros: "Ok flight"
Cons: "Not iberia"

Cons: "We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me."

Pros: "It did not crash"
Cons: "Delays, baggage loss, how the Airline dealt with both."

Pros: "Comfortable flight. Streamlined boarding process"
Cons: "Outbound flight was delayed by 2 hours because the flight crew that was supposed to fly our flight was delayed relying out of some other airport. Had to get a rental car and ended up reaching my friends place really late. And had an interview early next morning. Not ideal at all."

Pros: "The crew was nice Smooth ride"

Pros: "Even though flight was full, everything just flowed - no issues."
Cons: "Video was for cabin and not by seat"

Pros: "Nothing"
Cons: "Thought it was funny I didn't get a survey about my disaster trying to leave Boston, only the on time flight getting back. 6 hour delay leaving because of a warning light they didn't catch to begin with. Missed a whole day of vaca. No help once they deplaned us. Horrible flight. First time on American too. Paid for a window seat specific and had no window."

Cons: "Delayed for 30 mins due to traffic going in to Boston."

Cons: "Old plane"

Pros: "the crew handled the lengthy delay as well as they could, seems like they didn't have any information either which is ridiculous."
Cons: "We boarded the plane at 1:30 for a 2:00 flight, there was a filter out in one of the three bathrooms; the option to take a 45 min flight without use of the restrooms was there, we were told to use the restroom if we needed to before the flight so everyone did... then we continued to sit on the ground for two hours. After two hours we were allowed to get off the plane, 20 minutes later back onto the plane, backed away from the gate and then pulled into a different gate and were told to get back off the plane. At this point we were given no info or direction but to go talk to special services if we want to re-book a different flight (sold out until at the earliest 8:15pm). After about an hour they announce they are re-boarding the original plane, takes another 45 minutes to board the plane, then we are told two separate issues caused this lengthy delay one was a filter in the bathroom and the other was a thermostat... seems like very basic standard maintenance issues that could have been avoided with routine checks. We were offered zero compensation, the trip took over 6 hours in all to fly from Philadelphia PA to Boston MA; a trip I could have driven in less time. I continue to have issues with American Airlines and "mechanical" delays, the last flight i was on From Charlotte to Baltimore was delayed an hour due to a strap in the cargo area. I don't understand the logic behind the decisions made to hold the full plane over 5 hours instead of taking a 45 minute flight, but I will say the crew was very apologetic and handled the situation well."

Cons: "Loved the idea of a screen on the back of the seats, but the system did not boot up and the flight attendant announced that they were not trained on it and had "no idea" how to fix it. This made me wonder if there was anything of importance that they may also not be trained to do"

Pros: "I loved the new planes. Absolutely amazing"
Cons: "The boarding crew was extremely rude. But the flight crew was very nice. And the food was subpar."

Pros: "Low price"
Cons: "My seat had a broken entertainment console. Flight crew was indifferent and would not collect my trash (drink cup, purchased food box) for almost two hours. the purchased food, vege chips and hummus, was skimpy and outrageously priced. I feel their attitude toward me was the same as a passenger gets on the average subway car."

Pros: "Arranging wheelchair for my husband in Boston. Changing from row 23 to row 7 for easier access. Pleasant personnel."
Cons: "Uncomfortable seats, esp. the backs. The delays, which got us in over an hour late."

Pros: "Flight was fine...but delayed."
Cons: "Missed my connection."

Pros: "crew very warm and welcoming"
Cons: "no leg space (I am six feet tall)"

Pros: "Captain kept us inform and did what he could to arrive close to schedule."
Cons: "Delayed departure and flight attendant not courteous."

Pros: "Flight attendants are nice. I picked one of the seats at the end so plenty leg room."
Cons: "OK, United, I understand and fully support "no more seat monitor" policy to reduce costs (even though it seems very backward); however, there's one problem--if you still want to enjoy onboard entertainments, you need to download the United application above 10,000 feet where you can never find your 4G connection. Oh wait, but there's still Wi-Fi service, right? Sure, if you are willing to pay $17 just to download application!! United, I understand how you want to make little money out of a customer's pocket, but this is not how you should do it. You should at least allow internet connection before departure or let the customer aware they need to download application beforehand."

Pros: "Seats were comfortable and there was an ample amount of legroom"
Cons: "Flight was delayed 5 hours!"

Pros: "On time!"
Cons: "No wifi, sat next to 2 kids aged about 10, no supervision, spinning drinks."

Pros: "The crew members on the flight were alright."
Cons: "3 hour delays. I have never had an on time united experience."

Cons: "Doesnt make sense to sell tickets with conections so close that there is not enough time for migration issues and all the necessary stuff. I could not take the flight aqnd had to take one the next day."

Pros: "Everything was great Left on time. Arrived 20 minutes early. On both legs of the trip Thank u"

Pros: "Nothing"
Cons: "Audio did not work well on demand, food costs money"

Pros: "Very meticulous pilots, very friendly and accommodating cabin crew"
Cons: "When we made reservations in February we opted for economy plus seating 8C and 8D on an Airbus A320. In June we received notice of a schedule and equipment change to a Boeing 737-300. I was not told or given the option to change seat assignments, and we were assigned middle and window seats 28E and 28F, which were torture, so narrow and almost no legroom. Why weren't we automatically assigned economy plus seats? Adding insult to injury I had to apply for a refund for the seat upgrade, which again should have been automatic. Seeing as how the return flight was code-shared with AirCanada, United did not give us the option to upgrade seating, so I was forced to call United, waited almost 40 minutes so that they could give me the AirCanada booking reference number which then enabled me to upgrade seats via AirCanada's website. Lucky thing too because there weren't many economy plus seats left. I consider myself to be a savvy traveler, but there were too many unknowns and hoops to jump through in order to get proper seating. Plus the extra fees for premier access and baggage are exorbitant. Finally, I bought an egg white flatbread snack which was awful. I don't see how United gets away with this treatment, it certainly doesn't make for an enjoyable experience when vacationing. In fact we are seriously considering not taking any more vacations requiring flying. We're happy that airlines are profitable, but not at the expense of comfort or navigating options that require very sophisticated knowledge."

Pros: "I got home safe."
Cons: "The customer service was mediocre. The selection of complementary beverage was minimal compared to other airlines. The staff are disgruntled and sometimes rude. There was always some sort of mechanical problems with the plane going to Puerto Plata and coming back. On the way to DR we had to divert to Miami because of problems with Navigation. They made us wait seven hours and gave us a voucher for food at the last minute. People had already bought food. I would not recommend United to none of my associates."

Cons: "One hour delayed departure after an already too long 3.5 hour layover."

Pros: "Nothing"
Cons: "Awful communication from united about the delays. It was 'on time' up until after we were supposed to depart. Initially delayed a half hour then an hour then so on and so on. I live 5 minutes from the airport and could have handled differently with communication. United is THE WORST"

Pros: "the personnel were polite and personable and eager to help"

Pros: "N"

Pros: "Bumpy but spectacular ride through a thunderstorm on descent."
Cons: "Flight assistants were not particularly helpful with our baby. Same complaint about baggage, but on this longer flight, why make us pay extra for food and entertainment too?!"

Cons: "Snack was terrible"

Pros: "goos seat"
Cons: "There was no food what so ever while business got full dinner and the entertainment was very poor"

Cons: "Wouldn't let me bring my bag even though there was plenty of space."

Pros: "Everyone was nice and polite"
Cons: "Our flight was delayed an hour and they had us waiting in the airplane which was really hot. Also, the seats were really uncomfortable."

Cons: "Arrived 5 hours late"

Pros: "Humor of pilot in Boston."
Cons: "Runway construction in Boston delayed flight out of Washington. No healthy snacks- Cheetos."

Pros: "Safe fligjt"
Cons: "Seats are too small. And I'm used to flying jet blue where everything is free. Including top movies."

Pros: "There was nothing I liked about the flight"
Cons: "Layover in New Jersey was horrible. My flight was delayed 4x, and arrived at my destination 4 hours behind schedule. When I asked customer service for more information regarding my flight, the staff was rude, did not offer a resolution or give an explanation for the delay. A little customer service could have went a long way to make the situation better. I am overall not pleased with the customer service I received and was disappointed with the delay. I don't think I will ever fly united again due to the customer service."

Pros: "Some staff were,helpful. Handicap was mostly good& friendly.movies donated for our time was a nice,gesture,but not for my,discomfort & trouble."
Cons: "The staff @the gate were uniformed & if it wasn't their fault but Boston's Logan construction @ airport someone dropped the ball. I won't go United again.5 hours is ridiculous & I deserve a refund."

Pros: "Fast trip"
Cons: "Too small the sitting position and seats"

Cons: "The doors closed 15 minutes prior to when I expected them to, causing about five of us to miss our flight."

Pros: "The plane were nice and service was good"
Cons: "They charge me $25 baggage fee even though I had mileage plus card which allow one free checked baggage"

Pros: "Friendly staff, easy boarding. They got me where I needed to go, and on time!"
Cons: "I'm disappointed in their in-flight entertainment system. Download the app and check out all of the amazing options they have, then try to use it & good luck. It took me 5 hours to watch 20 min of the movie I chose. It just kept cutting out, then would say entertainment service isn't offered, etc. Why are airlines going away from personal TVs & instead having you bring your own device which may or may not work with the service up there? There was also NO room. I'm not a big person, but I didn't even have space to put my bad under the seat in front of me & sit comfortably. I flew back on JetBlue with the same amount of stuff and had ample room. It was interesting to see the difference."

Pros: "Food vouchers were nice. $20 did not cover lunch and dinner for that day. So it coupd have been more like $40."

Cons: "The flight was long and packet. The outlets didn't work, Wi-Fi didn't work. There was no entertainment system. I just had to try and fall asleep, or stare at the seat in front of me. They also changed everyone's seats last minute. The snack they have was terrible. And I'm not picky. It got me to my destination. That's about it."

Pros: "Flight took off before scheduled departure time.l"
Cons: "Passengers were rude as they walked down the isle Several times I was hit by a person walking by me without any apologies."

Pros: "Stroopwafel and efficient boarding process."
Cons: "Very tightly packed seats; flight attendant complaint about collecting trash from outside vendors. I guess the obvious alternative is just to leave it in the seat!"

Pros: "Good staff."
Cons: "Couldn't change flight and it was delayed."

Pros: "Flight was not overbooked and I had a wonderful empty seat in the middle so that I could sit in the window"
Cons: "There was almost no legroom. Having to pay for entertainment for a 45 min flight."

Pros: "It was on time and a little early"
Cons: "I had to pay to watch any movies which I didn't and service was aloof."

Pros: "Everyone was anxious to please"
Cons: "The temperature was warm and at times uncomfortable making us perspire"

Pros: "I didnit like The flight to be 3 hr late. The last hr waiting on The plane to depart No wątek or snack"

Pros: "On time in spite of a late start Gate attendants were nice and helpful Comfortable as is possible in economy without spending a lot more money. Food (pretzels and drinks) as good as possible without spending more money. (I remember the good old days when you got much more in seating and food for your money)"
Cons: "This flight I had a window seat and I felt like I couldn't get up to stretch my legs or use the bathroom. (I am 70 and 4 hours is too long to sit) I usually get an isle seat but ALWAYS have to give up my bag at the gate - my bag which you tell me I can bring ON the plane with me. I do not like having to waste time claiming my bag that you told me I could have with me on the plane. I can pay $25 for that privilege!! The flight attendants always seem like they have their defenses up. One even held up the people trying to board so she could serve a drink to someone in first class. REALLY?? They couldn't wait till the plane was loaded?? I gave this flight a 'good' rating because it was mostly as good as it is going to get with economy passengers needs stripped to the bare minimum."

Pros: "Nothing"
Cons: "The in-flight app doesn't work for Android."

Pros: "On time"
Cons: "Too tight. $8 sends a little high for the amount of commercials one has to suffer though on the tv"

Pros: "Overall the service was great. I don't like being charged for having minimal luggage charges. The seats seemed worn and very limited space. The same amount for Econmy plus"
Cons: ". I don't like being charged for having minimal luggage charges. The seats seemed worn and very limited space. The same amount for Econmy plus"

Pros: "Made it safely from point A to point B."
Cons: "Two hour delay with no reason given. Weather wasn't an issue."

Pros: "Crew was friendly."

Pros: "Plane was clean."
Cons: "My initial flight was cancelled, then they pushed everyone on to this flight which was then delayed more than 5 hours, then we sat on the tarmac for another hour, and since they crammed 2 flights of passengers on the plane they forced everyone to check their carry-on bags. The plane had 0 TVs or entertainment and the leg room was nonexistent. And on top of all of that, the customer service rep's at the gate were the least helpful people ever."

Pros: "The service is not close ro KOREAN AIR ON THE PLANE. The plane is old . The cres is tired.."

Pros: "Everything went smoothly and even got there 30 minutes ahead of schedule! Boston airport was excellent with bags already on the carrousel before we got to the baggage area!"

Cons: "Arrived well before the recommended 1 hour in advance for the domestic flight. Lines to move through their security wrapped around the terminal on multiple floors. Called customer service for assistance and they reported there was nothing they could do. Reminded them that it is their responsibility to manage these types of issues such as telling passenger to arrive 2 hours ahead if they have been aware of this chronic issue. They told me they had no way of contacting the airline staff at the airport to assist us Completely unprofessional, poor customer care and inefficient. Will not be flying with United out of Newark NJ again. If it weren't for the friendly passenger in line who let us move ahead we would have missed the flight. Just made it before the gate to the aircraft closed."

Pros: "Short flight and ran on time."
Cons: "While waiting at Newark on my layover, there was nobody at the gate to assist with seating assignment (which had not been assigned as my flight was oversold)... I didn't get my seat until stepping onto the plane/bridge. While there was nobody available to even tell us what was going on regarding seat assignments until 10 minutes before boarding, there were 4-6 United employees sitting in chairs right next to our gate chit chatting (being paid to do absolutely nothing), who couldn't even tell us what was going on (what a waste of resources)... Even the manager took 15 minutes to carefully set up the line walkways coming in to customer service... like it had never been done before and she had to reinvent the wheel."

Pros: "The flight attendant could not have been better. For the first time in my life, I had to ask for a seatbelt extender (and sit sideways-ish in the seat), and she very discretely got me one. The previous flight that day, I fit in the seat just fine (as usual) and had some extra length on my normal belt. This seat was definitely the smallest I'd ever been in, but I was thankful to that woman for being SUPER understanding and doing other things throughout the flight that made me more comfortable."
Cons: "Just that the seats seemed to have shrunk during my layover. Otherwise, this airline was fantastic!"