Cons: "Serve some type of beverage with out charging a lot"
Pros: "Plane was new"
Cons: "Airport is a disaster. It is a single gate, bamboo-walled open air space with about half the seating necessary for a flight. Latam charges almost $2 even for a cup of “coffee” that is really just hot water, powdered Nescafé and powdered milk! It hardly seems worth the effort and really slows down service."
Cons: "Have a screen to watch movies."
Pros: "The pilots were polite and arrived early at destination."
Cons: "Could provide a menu card, like every other airline. Instead of listing every single option to everyone on the plane. And maybe use bigger cups that hold more than 3-4 ounces?? Especially when the airport takes away peoples liquids (see below). Ridiculous. Not necessarily with flight, more with Lima airport “security” - they took away ALL bottled liquids more than 3 oz. AT THE GATE. Even bottled water purchased 20 feet from the gate. And they couldn’t explain why. Just got a bunch of shrugs. Why take sealed water purchased at their own airport away before an international 8+ hour flight???"
Cons: "They force the passengers to tag our bagagge ourself and give wrong directions to do this. And they tried yo force you to pay to change sits."
Cons: "Everithing else"
Cons: "We got off onto a shaky set of stairs that surely would have been a safety violation in the states."
Pros: "the crew was realy great and everything was very good."
Pros: "On time."
Cons: "For the 2 hours flight, I had to endure some strong stench coming from fellow passengers. Extremely uncomfortable."
Cons: "This app is fraud"
Pros: "My three LATAM flights were all on-time, well-piloted and efficiently run. They are not responsible for airport-related issues in Lima. Taking off at over 11.00 feet and landing at sea level must be like having most of the air leak out of your tires while driving, but these guys take that in stride."
Cons: "Gate assignments in Lima tend to change and be posted late, but this is not under LATAM control."
Pros: "Food great"
Cons: "Everything exelente"
Pros: "Plane was clean, videos worked well. Cabin attendants were gracious and spoke excellent English. Food was good."
Cons: "Person behind my seat was kiking! Luggage took for ever to be deliver."
Pros: "Q z bsv"
Cons: "Gate changes were not announced and the crew didn't help passengers get their luggage in place to allow for enough room for the last passengers to board. Many passengers places small items that belong below the seat in the over head. I had to ask passengers myself who's bag is this to get them to put it under the seats in front of them."
Cons: "Retraso en el abordaje y salida De Santiag y retraso en la entrega del equipaje en Lima"
Pros: "Flying. They were able too get us replacement tickets at no charge but the flight was 2 hours later."
Cons: "Our flight was delayed with no explanation of why and then we missed our connecting flight because of it. They wouldnt let us get on the plane even though the plane was still at the terminal"
Pros: "Flight was on time crew was friendly and professional"
Cons: "Seat pitch was very tight, more like a budget airline, but the flight was short so OK"
Pros: "They rebooked us out of Orange County, a different airport, without extra charge."
Cons: "Seemed like they should have known the plane would have been late when they told us all good eight hours earlier, as plane was still in Lima when we arrived at LAX and hence our flight was cancelled but only after driving up to LA and waiting at check in an hour."
Cons: "The fact that Kayak never wrote down my email. So when they cancels my flights I never got notice until I was about to leave for the airport."
Cons: "Plane was 6.5 hours late taking off. I missed a meeting in Cusco because overall I arrived 8 hours past my scheduled arrival time."
Pros: "Food was ok"
Cons: "Average airline with poor customer service. The transit was too short and lost my luggage. Customer service was very poor and recovering my bags was an epic and expensive endeviour!!"
Pros: "Staff is on top of everything on every aspect, from beginning to end. My favorite airline, far away from the rest, crew seems eager to help and make your trip the best possible experience."
Cons: "Everything was great."
Cons: "Poor service. Not too friendly crew. I normally fly American but being myself Chilean, I thought I'd give Latam a chance but was disappointed. I was travelling with my daughter and 2 yr old grandaughter and felt that they didn't give us any special attention in regards to baby.I used to be a flight attendant and In my day the standards of service were SO MUCH HIGHER!! I Will not fly Latam next time."
Cons: "The people making announcements need to slow down. I understand some Spanish but hey were talking so fast it was difficult, then when they repeated in English, their pronunciation wasn't the best but again because they were speaking so fast it was difficult to understand."
Pros: "The food, crew, and entertainment were great."
Cons: "The boarding process was poor. The flight was delayed and there was not explanation at the gate that there was a delay or why. I don't understand why our carry on bags needed to be searched. We were put in a line with only one person doing the bag checks while the other line had over two people checking bags."
Pros: "Solid crew, clean planes, safe pilots. Exceptional staff support at LATAM check-in at LAX."
Cons: "I arrived 3 hours early to my flight, which I had been notified that morning of a 2hr delay. Fortunately the woman who checked me in realized there was 1 seat available on the last flight that would get me to Lima in time for my connection flight (departing same time as my flight pre-delay). She personally got me to the front of the line, and ran with me just about to the gate, where I caught a shuttle to the plane. If she hadn't done so, and if I hadn't checked in so early, I would have been forced to stay in Lima 24hrs, despite buying a rightful seat and having reservations in Buenos Aires. It is appalling and unacceptable that y'all continue to overbook flights, causing incredible trouble, inconvenience and potential harm to your customers. For a service that costs so much, the only acceptable delays are weather and mechanically related. if it hadn't been for amazing staff immediately, I would've been furiously waiting in a city I didn't need or want to be in. Customer service will continue to grow your business or impede it negatively-- how y'all act is up to you. I appreciate how well I was taken care of by several kind individuals."
Pros: "The standard domestic flight, not a lot of room but not as cramped as it could have been. Speedy from the time we boarded to disembarking."
Pros: "The upgraded me to first class!!!!"
Cons: "No complaints!"
Cons: "My flight was delayed more than 9 hours, and I do understand the fact that this happens. What I can't understand is LATAM waiting until I arrived to the airport to tell me that it was delayed (instead of calling or sending an email) and told me that it is MY FAULT for not reviewing the website. In addition, at the counter they told us that we didn't need to do a line again for dropping bags in the morning. However, when we arrived the next morning we had to do a 40 minute line. The pain was compounded by a member of the staff yelling at me for asking him to be moved to a quicker line because I could miss my flight. I've always flown on Lan (now Latam) and I've never had this bad experience before. I'm really disappointed!!"
Pros: "Punctual, clean, courteous , good entertainment, steel cutlery."
Pros: "Everything ran smoothly. Attendants seemed to care equally about being welcoming and timely."
Pros: "LA TRIPULACION"
Cons: "EL EQUIPAJE NO LO MANDARON HASTA DESTINO FINAL Y SE PERDIO"
Cons: "The flight was delayed in LAX, and consequently I missed my connection to Cuzco. My luggage was also misplaced"
Pros: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Pros: "I prefer being given my own bottle of water and wine, the cup sizes are too small. Food is ok, not great."
Cons: "The flight from Lisa was cancelled and the 18 hour wait in Lina was horrible!!! All day at the airport!"
Pros: "No podría decir que me gustó nada"
Cons: "Mi primera experiencia en Latam no fue nada buena, mi vuelo latam2005 de lima-cusco el día 3/10/16 se retrasó por 2 horas debido a un supuesto mantenimiento de ultima imprevisto, creo que son cosas que deben detectarse antes para hacer un cambio de avión y no hacer al pasajero perder su tiempo...el 2do vuelo de cusco-lima Latam 2020 día 6-10-16 también se retrasó con 1 hora debido a que viajaban demasiadas personas y necesitaban voluntarios para viajar en el próximo vuelo. La verdad no creo volver a viajar con Latam."
Pros: "Overall the flight was excellent and the crew were very charismatic and always with a smile."
Pros: "The meal offerings given my "special" menu request (vegetarian) was better than expected, portions were of a nice quantity, the food wasn't bland, and in terms of variety they offered a good food selection. The available entertainment catalog (movies, TV shows, etc) was vast, and included recently released films. I also love that LAN offers pillows, blankets (of good, warm material) and headsets. The crew was attentive and helpful. The plane plane was clean, which is expected to be but not always ends up being that way."
Cons: "The plane looked like an older model, which is not a problem itself, the problems were: my seat was missing the cup holder ring (looked like it broke) meaning no place to keep a cup to drink water throughout the flight. The remote for the "t.v."/entertainment system, that is nestled on the side of the seat, wasn't working and the touch screen glitched (it would freeze, or kick me back to the root menu while I was browsing through options) Small technical problems that given the $$ flights cost, one expects them to work properly."
Pros: "There is nothing that I liked"
Cons: "Having flown with LAN multiple times the only time you receive good service is when you fly in Business Class. Recently I have been flying economy and from the moment checking in to leaving the plane is a terrible experience. I have had on numerous occasions when checking in at the airport that I was lied to regarding the seat I was in. Or there was more than one person with the same seat. Food and the wine is awful. I would not even eat it if I was starving. When flying the overnight/ morning flight they leave the cabin lights on pretty much the entire way, their excuse is that they need to serve dinner, but who serves dinner at 0500 in the morning anyways. My last flight I asked if I could borrow a pen, and they told me they do not give out pens to customers. I will never fly LAN again except for business class. On American Airlines they are a lot more friendlier. Also a shame that they do not have a way of recognising the people that fly with them frequently, I have flown with LAN 10 times in the last 12 months. They have a bad attitude."
Pros: "I appreciated the fact that the cabin crew worked to seat my husband and I together. There was a bit of shuffling done but they managed to do it without inconveniencing anyone. Thank you!"
Cons: "And it would have been good if more water was on offer. Service was somewhat rushed."
Cons: "I have a very bad experience. The first flight was delayed, so many people including me missed the connecting flight. They kept us till 2AM at the airport and made us take out all our luggage before taking us to a hotel. Then, there was a Flight leaving the same day at noon, but instead of acommodating us there, they made us wait till 11:59 PM for the next flight. They told us that it was a direct flight as it was initially scheduled from Lima to La Paz, but that was not true as we had to stop in Santa Cruz first. To sum up, there was a 28-hour delay in total. I was supposed to get to La Paz on Jan. 28 and ended up arriving on the 29. No explanations were given, but it is clear that they oversold as all flights were full. Avoid this airline if you can."
Pros: "Having a vegetarian option"
Cons: "No salad?! Fruit or vegetable! Something was missing."
Pros: "They did not control computer and electronic devices, so I was able to watch a movie ON MY PHONE without having to turn off at all, neither take off or landing."
Cons: "No food - just a Bon-o-Bon. No coffee. Where do you see an airline with no coffee?"