Cons: "My flight time was changed but I didn’t receive any email regarding the change of the flight"
Pros: "The 1-hour complimentary wifi."
Cons: "Hope they had the immigration/arrival card on the airplane."
Cons: "Crew is very slow in serving and removing spiked plates. Food menu is very limited and not even asking for Tea or coffee, very poor service, feedback alone they ask verbally and thank to be positive. Late boarding not proper announcements"
Cons: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Pros: "Because I was in the bulkhead seat - it was good."
Cons: "My first flight arrived 30 min late which meant that my 50-minute layover was tight. But instead of holding the next plane for us, they forced us to re-book on a flight leaving 14 hours later! I was not ok with this so I pushed the issue and they put me on the flight leaving 6hrs later. :-((((("
Cons: "Seats were so close together that when the person in front of me leaned back, my personal screen was inches from my face. Then when it was time to get the seats back up - none moved - they all had to be pulled up by many people."
Pros: "The Crew was only Alright this time, not has attentive jas the first Time, but still good"
Cons: "Overall IT was a great trip, but the Seat are still the best Selling point for business class, not vert confortable for a 7h et 12h flight"
Pros: "The crews are very friendly and seats are very comfortable"
Cons: "There nothing could have been better cause everything is perfect"
Cons: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Pros: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Cons: "No complaints great flight"
Would be better if kayak could track this flight. No update and tracke for the gate in kayak for this flight
Pros: "I have traveled to over 60 countries and I’m not prone to negative feedback but checking in a bag on Citilink in Phnom Penh was the most unhelpful customer service situation I’ve ever experienced. The Citilink website indicated one charge (which I had prepared for) for excess weight of luggage but the check-in counter charged more and only in US cash - so when I could not get my pin to work to get the additional cash, they sat back, grimaced at me, and told me they really didn’t care, I’d have to leave my bag, they couldn’t let me pay in IDR (rupiah) or pay in Jakarta, didn’t have credit card to let me charge, or pay pal, Venmo, or any other way to pay. The airport cashier wouldn’t exchange rupiah. Again, they didn’t care. One woman told me I could wire her the money into her personal bank account, though. The cashier just told them to bring my bags out and told me I should just take them back, whatever, call someone. If I left them, I asked how I would pay because they only take cash and in Phnom Penh, but they couldn’t answer. They couldn’t even lend me a bag to take things out of my bag. Luckily, I was wearing a scarf and used it be a makeshift bag for myself to unpack enough from my suitcase to bring the bag down to the amount of cash I had. I barely was able to board my flight. Of all these people, one of the ticket gentlemen was kind enough to walk me through to board the plane, apologizing for everyone."
Cons: "Citilink is a budget airline and I get that they keep overhead down with charging people for luggage but they need to do 2 things; put the costs of their charges on their website for consistency and to support the customer experience, have at least one credit card option in an airport ticket booth. Help their employees be better than that kind of behavior. In this day and age, Paypal credit card app processing can even be done on a phone. There’s zero reason to not allow at least some flexibility with payment, even if it’s processed on their website."
Pros: "Citilink always does the best to smoothen the boarding process."
Cons: "The departure hall was messy. If flights get delayed, there is not sufficient capacity."
Pros: "High commitment to be on time."
Cons: "The machines for self-check in have been removed. That was previously very conventent. Citilink advertises with branded e-toll cards, but I can't get them anywhere."
Pros: "Professional, straightforward. Food and entertainment not rated. Not available for short trips. Food for additional payment, not tried. Prices seem reasonable."
Cons: "Advertise with merchandise, which is not available."
Cons: "Please warn the passengers who not obey the flight rules, such as turning on the mobile phones before the plane stop and so on."
Flight was delayed by 2 hours, there was a pack of biscuits and water included as compensation. It seemed to happen a lot as some people knew it was going to be delayed..
Cons: "I dont know. Perhaps more on time schedule rather than delayed for 2 hours with no prior notice"
Pros: "We didn’t crash."
Cons: "Check-in Procedure Baggage Policies Security Airport Facilities Seat Comfort Flight Amenities Airline Staff"
Pros: "Cheap tickets"
Cons: "Flight attendants were not friendly. This is rare for Indonesia."
Cons: "Flight was delayed for 30 minutes but there was no heads up from the crew at the airport. After continued waiting after the boarding time, I approached the crew myself to ask and the crew didn't even know the flight was getting delayed (still no announcement to the other passengers). Pure nonsense"
Cons: "2 hour delay with no explanation. Checked bag arrived very wet."
Cons: "The checked in bagage did not arrive with our flight from Labuan Bajo. Every time they said it was arriving, but it did not. Staff did not know where bagage was. Afterwards I constructed that the bagage was simply not loaded on the place, because there was no space. So it was left intentionally and not lost. No one told us. They never admitted this to us, let alone compensation for wasting our time on the airport waiting."
Cons: "Not only was there a delay but there was so little information about the delay. No help with getting new tickets for our next flights. We were given the run around trying to sort things out ourself. The "refreshments" were absolutely horrible considering that we were delayed 8 hours over the course of two flights. When we got on the plane the seat pockets were so disgusting that I couldn't put anything inside them. The inflight drink and snacks were pitiful. Won't be flying Lion Air ever again."
Pros: "fast check in"
Cons: "delay no F&B provided during flight no in flight entertainment"
Pros: "Nothing to like. Basically the stewardesses in the plane where helpful, but I guess they where running over their allowed flight hours."
Cons: "4 hours delay, each and every time the delay was 1 hour more, and 1 hour more. Not even a close to correct estimation. No compensation from the airline for drinks or food. Once finally boarded flight-documents process took more than 20 minutes, and taxiing for take off took 25 minutes more."
The trip canceled and transferred me to another flight after 1 hour
We were charged an additional $54 usd per passenger to board, not mentioned in the ticket.