Alaska air decided my flight should leave early, so I was stranded in Seattle for the night.
Pros: "Seats were comfortable. The food was very good. We pre-ordered a cheese plate and a wrap. A few weeks before our trip, Alaska Air changed the flight times, and we decided the connection time was too tight and so changed to a later connection. The agent we talked to about the change was very helpful, friendly, and knowledgeable. It's a good airline, typically rated as the best or second-best of the US airlines. As far as we can tell, its high rating is accurate."
Cons: "We originally had chosen our flight from Boston to Seattle to connect with our flight from Seattle to Sitka with an hour and ten minutes between them. However, Alaska Air changed the schedules of both flights, leaving only 45 minutes between flights. That is barely enough time to connect (the flights left from different terminals) if there are no delays. We thus had to change our plans not long before our departure to another flight to Sitka that left 5 hours later, forcing us to kill a lot of time in the boring Seatac airport. Apparently Alaska Air is notorious for changing its flight schedules. Travelers should keep that in mind when arranging flights and try to choose first flights that arrive soon enough that several alternative connecting flights are possible if Alaska Air changes the flight times."
Cons: "I wish at the time of booking, kayak, Alaska or Qatar airways warned me that my luggage will not be through checked to my final destination. What a hassle."
Pros: "Easy flight, no hassle, pleasant staff"
Cons: "Stewardess for Emerites Air was not friendly as all."
Pros: "Fast checkin, fresh water immediately, comfortable seats."
Cons: "Seattle airport D gates are awful, crowded with few services, feels like a neglected bus station."
Cons: "Correct gate information. The Yakutat to Cordova (#61) flight was delayed, which caused me to rush to the departing gate (told C2). Arrived at gate C8. Retraced my steps and made it in time for the connecting flight. Thanks to the crew."
Cons: "SeaTac needs to get there stuff together. Took us 45 mins to taxi from our gate to the runway because the airport is so congested."
Pros: "Toni was amazing"
Cons: "Flight was delayed 8 hours"
Pros: "I've never had such efficient boarding - I wish we could have taken off early! I loooove that there is finally a direct flight from Seattle to Pittsburgh, which I travel between at least twice a year. I will likely continue to use Alaska Airlines for this service from now on."
Cons: "In-flight entertainment embedded in the plane would have been great. I also think it's ridiculous to automatically put your super saver customers in the very last seat, especially if there are a lot of other seats available. Make the experience great for everyone right off the bat!"
Pros: "I don’t like the seats so painful my body."
Cons: "So hot I need more aircon"
Pros: "Love 1st class. Comfrtable"
Pros: "Fast boarding and flight. Food couldn’t really be rated as it was a couple cookies and a drink. Comfort was average for economy class seating. There was ample room to move your feet as long as there was room to stow your bags up top. On this flight there wasn’t much room. Too many people bring carry on baggage vice checking it in."
Cons: "Not enough room to stow carry on baggage."
Pros: "It was dark and quiet and I was able to sleep almost the whole flight."
Cons: "It was freezing on the plane. I was wearing a T-shirt, sweatshirt, yoga pants, sock, boots, beanie, and a winter coat and I was still cold."
Cons: "I realize flight delays happen, but many of us commute by plane!! Show a little hustle! It might make us feel like you care that we’re an hour late for work!!!"
Pros: "Flight was smooth. Attendants were helpful"
Cons: "I did not like walking outside when we landed. Walk to terminal was pretty far."
Pros: "Service and flight were really great"
Cons: "Leg room is nice, if the seats were about an inch or two wider it would have made a huge difference."
Pros: "Everything was smoothe from the time I got to the airport from check in to boarding. Flight was short and pilot warned us about a possible bit of rough air before we ever took off."
Cons: "Seats are getting smaller and smaller while prices are growing exponentially. These seats are even smaller than United flights, and they had next to no padding."
Cons: "Sketchiest landing ever. And the crew definitely didn’t communicate that our plane was having problems..."
Cons: "No free snacks anymore, that’s a bummer."
Pros: "The plane was comfortable with a fair amount of seating leg room. This was the last leg of our return home and this was a welcome flight after the 14 hour flight we had previously."
Cons: "The process of passport control and customs upon return from an International flight was busy, but went well. The baggage claim and line to exit the baggage claim area to get to our next connection was utter chaos. There were so many people and it took time to figure exactly where the end of the line was once we had our baggage. The organization of this portion of the travel process needs to be reviewed and made easier to navigate. The Alaska terminal doesn't have near enough seating and people have to stand or sit on the floor. Food choices are limited and poor."
Pros: "Helpful friendly crew. Terrific flight."
Pros: "Flight had a mechanical issue. They kept us informed, provided vouchers for food, and a discount on a future flight. We also were offered a free drink once the flight finally did take off. Crew was terrific."
Cons: "It was a 5 hour delay, however, we deplaned after about 50 minutes."
Cons: "The flight was really short so we didn't get any snacks or drinks. That was a bummer but it made sense."
Pros: "Great flight and great crew!"
Pros: "Terrific food in First class"
Pros: "Airline staff friendly and friendly."
Cons: "TSA. Not friendly nor efficient."
Cons: "Uncomfortable seats Seats changed within 24 hours of departure and then changed again to no seats."
Pros: "Fast boarding. On time."
Pros: "Smooth boarding process GREAT! Our 2 cabin attendants were awesome - Jim & Dan. Professional, pleasant, and they were well groomed in their airline attire. Attentative to the first class cabin and individuals too."
Pros: "Jules was the best Flight Attendant and made my flight from JNU to SEA one for the books! Thank you, flight crew!"
Cons: "The flight from Seattle to Chicago was canceled. They could not de-ice. Set on tarmac for 6 hours."
Pros: "Cabin staff were pleasant and efficient. Flight crew kept us updated on what was happening."
Pros: "Getting to my destination on time. No lost luggage. The crew was very good about finding me when left camera behind on plane. Excellent service. I travel on Alaska and. Irvin America frequently and have never had an unpleasant experience on either one. They are always pretty much on time."
Pros: "I alway love flying Alaska airlines. Their flights are on time and their staff is friendly and professional."
Cons: "I didn't like that you have to pay to rent a movie. It's provided through most airline carriers and I was shocked they were renting out tablets to view movies."
Cons: "Too many people with large carry-ons &backpacks made getting off and on very slow"
Pros: "This was my first flight, and everything went off uneventfully. Thank goodness. The staff was friendly and helpful. The boarding process was smooth, and the seats in coach were comfortable for my XXXL behind! Very enjoyable, bucket list experience."
Pros: "Erika at the gate was a big help."
Cons: "Food sucks, wifi not working"
Pros: "The flight crew did a great job."
Cons: "a bit crowded but that's the norm it seems."
Cons: "My luggage was off loaded in Juneau and staff was not very helpful in providing information on claims etc....Very disappointed with Alaska Airlines."
Pros: "ticket agent asked how I was doing, I said good, then said I was going home and leaving my daughter's visit and started to cry. The agent was compassionate, told my daughter to give me a big hug, and I appreciated her understanding. Didn't notice her name, a African American working around 6pm at the assistance booth. Thanks to her, she helped me say my goodbyes to my daughter. Roberta Gilbert -- flight 3490 Seattle to Fresno, Ca"
Pros: "Friendly staff and crew. Will do whatever they can to help"
Cons: "TSA is a necessary unpleasantness. Would not want to fly without them, but still no fun..."
Pros: "Friendly staff. They offer 'a la carte' storing of carry-ons upon boarding. One flight even offered free check-in of bags that went all the way to our destination because of limited overhead compartment storage. Most flights were on time. We had one flight late and the person at the counter was able to get us on another flight so that we didn't miss our connection - this was stellar customer service."
Cons: "It's just a fact of modern-day air travel, but those planes are so incredibly cramped! Had a bit of trouble with online checkin for our departing flight. I wish you could also make it policy for customers and crew to avoid fragrances. We were accosted by people who bathed in bad cologne!"
Pros: "don't travel much, but best flight I've been on overall! Please submit this to your win a free flight for 2 by responding to the survey as in your ad."
Pros: "I like that they served POG on board."
Cons: "Food only for purchase and entertainment only for purchase......sad....."
Pros: "Comfortable (as much as an economy seat can be). In-seat charging"
Cons: "~10 for internet--for each leg of a flight. Really??? ~25 per checked bag.... ouch. That was a surprise."