Customer service at Juneau was great but the handling of our luggage was very poor at Seattle after a delayed flight due to maintenance causing us to miss our connecting flight. We had frozen goods and they told us they would put it the freezer but didn’t. We lost 250lbs of halibut & salmon
Everything was great. Due to an accident on the Glen Hwy attendants could not make it to the airport. A delay while new crew was located
Mostly good. Delayed which in my experience so far happens often with Alaska Airlines. Thank you.
Everything was great. Paid for upgraded economy seat and it was worth it: early boarding, roomy seat, great entertainment choices, free drink!
It was very good. I love flying with Alaska air.
Flying sucks these days. No airline is better than another. Alaska Air At least gives you some pretzel snacks. That is about all I can say for it.
4 out of 4 flights cancelled or delayed. 5th trip with similar experience
It was filled with lots of delays and also onboarding delays that left a passenger next to me sick. Also, they miss labeled my bag for another passenger and temporarily lost my luggage.
In general, everything was good - except an extra hour in Seattle and an extra hour sitting on the runway at O'Hare.
On time boarding was nice. They really need to figure out how to reduce gate changes at SEA. There way to many changed gates and I could see the frustration on passenger faces.
Flight was delayed and we were on the runway after landing for 30 mins
The plane is old. There was water dripping fown from the air cooling system. The toilets were mot that clean
The customer service before board was very rude and when I expressed my concerns about making the connecting flight she laughed and told me I bought the wrong ticket. I explained once it showed the flight was delayed it no longer let me change seats or anything. I was trying to upgrade to make sure I would get to the next gate on time.
Lounge in Lagos is terrible, food on board from Lagos to Atlanta was horrible. Only bright spot the cabin crew were awesome.
No one fussed at me about my pap machine as a 3rd pice on the plane. Boarding was pleasant and smooth. The boarding agent in Anchorage was a fun character- he could be in a movie. :~) The on-board crew were downright pleasant. No militant attitudes on Delta. Like all planes these days the seats are too narrow for standard Americans and at 5’2” there is barely enough leg room. I don’t know how tall people fold themselves into the seats. But that’s nothing specific to Delta
Food from the flight from Atlanta to Santiago was very poor..
Delta was great the entertainment was outdated. Screen was very small and didn’t work.
The boarding was great. With all the delays I was grateful to get on the plane and headed for home. There was no in flight entertainment. Seats were very uncomfortable! Unfortunately we were seated next to an exit row so there was no recline in our seat. Other than that it was a smooth ride.
It was pretty good I was worried with the short Layover that I might not catch my connection but the gate was there
Delta is one of the best airlines I have flown