Pros: "The crew members are friendly and efficient in getting people on and taking off. Even with flights being full in all segments, it was smooth and fast to get people on and sit down."
Pros: "The airlines bumped us up to better seats without us asking!"
Cons: "Seat very narrow for an upgrade"
Pros: "The crew was extra helpful - Help was easy to find and the crowds manageable. As a bonus, our flight arrived at the destination 30 minutes early."
Pros: "The crew was polite and friendly."
Cons: "Not canceling the flight with no reason given."
Pros: "Good service and great customer service"
Cons: "App functionality"
Pros: "The ground crew is helpful in fixing our seats. Boarding procedures are smooth and overall journey is comfortable"
Cons: "the airline can provide more options for us to selecting seat at self help counter. Provide options for food. There are 2 vegan meals out of 3"
Cons: "Two hour delay including 20 minutes to get flight data because on board computer not functioning. Usual knee in chest seats on commuter jet."
Cons: "Flight was canceled"
Cons: "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
Pros: "Crew was outstanding."
Cons: "I had to check my carry on."
Cons: "Flight was delayed. Gate change on short noticr"
Pros: "Trip was wonderful."
Pros: "The flight attendants were able to find a place for my carry-on luggage when the overhead bins were filling up. I got a seat with extra leg room by chance (without having to pay the extra fees)."
Cons: "There are no snacks served on the flight. The Philadelphia Airport was overcrowded. There was hardly any room to navigate and there was a long line at nearly every women's bathroom."
Pros: "Quick boarding, smooth on time flight. Easy access to DC from Reagan airport"
Pros: "On time. No delays. Smooth landing"
Cons: "It was 3 hours late"
Pros: "Taking the exit door makes a difference in having enough leg room. Everyone was nice an helpful."
Pros: "On time, non stop"
Cons: "New higher prices for less service."
Pros: "No complaints. A smooth flight. Met my expectations. Would fly American again."
Cons: "Closed gate early and left me stranded. The AA employees could care less about you. They are hired for the rudeness and indifference."
Pros: "The speed of service"
Cons: "We had several rude flight attendants"
Pros: "Gate staff had a nice sense of humor and did keep us reasonably informed about the delayed departure."
Cons: "The headroom and seating space on this plane were tight and inadequate. Paid extra for 'preferred seating' but certainly couldn't tell that I got anything for the money. Had to duck to get in and out of seat. Was in a 2-seat row with a large, but not oversize young man and our shoulders were glued together the entire trip. Was served warm tomato juice with no ice, although ice bucket was full. last flight of evening so perhaps attendants were tired, but nonetheless...."
Pros: "Cheapest flight to Cyprus"
Cons: "Dirty, cramped, and they neglected to send my luggage on from Amman."
Cons: "Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no."
Pros: "The American Airways gate agent was very helpful fixing the problem that British Airways created. She went out of her way to get me booked on AA flights to catch my BA flight from London to Riyadh."
Cons: "My original flight was cancelled and the first available flight was 3 days later. BA booked me on the flight but failed to change my ticket from the original flight causing me to miss the flight from Kansas City. At the airport BA agent told me on the phone that I would have to wait 3 more days after I had already waited 3 days because BA canceled my original flight. Because of the flight cancelation I missed two days of work and because of the failure to ticket my following flight I almost missed a full week of work. The BA booking person seemed content that there was no way I could make it to Saudi prior to the end of the week. Fortunately, the AA agent was able to find a way for me to continue my trip on a later flight."
Pros: "The flight was on time Crew was nice"
Cons: "No entertainment"
Pros: "It was excellent!!! The service, the food, flight on time. Very friendly attendants!"
Pros: "Free in flight movies"
Cons: "Nothing in particular"
Pros: "Everything was on time and great."
Cons: "Ever thing was fine."
Pros: "Haven't left yet don't leave until today the flight was behind due to maintenance"
Pros: "Not enough space. Felt too tight. Not comfortable at all."
Pros: "On time. Friendly."
Pros: "Everything I like :)"
Pros: "Tailwinds in our favor cut our flight down by an hour! Check in and boarding was super easy!"
Pros: "It was all good . I enjoyed the service. Was friendly . Take off and landing went well . The plane was awesome. The temperature in the plane stayed the same . Not to hot or cold . I travel alot for my job . I half to say , this was a great crew ."
Cons: "I honestly can't come up wirh something I didn't like ."
Cons: "I was delayed out of Newark due to the arrivung flight coming in late. When i landed in charlotte, i sprinted across the airport and missed the connection by 2 minutes. Rules are rules, i understand thwy cant reopen the flight for me. It happens. The frustrating part was when aa refused to comp me a hotel room. I got a voucher for a discount. The discount worked out to be 6 dollars. Not a pleasant experience."
Pros: "On time"
Cons: "Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings"
Cons: "- The entertainment system was not working - needed few restarts - on many seats - Food - horrible - Air hostess dropped water on me - not a problem by itself as accidents do happen. However her comment was more annoying - no sorries - not apologies - just said - "oh it's just water - it is refreshing" - Seats pushback was almost broken - it would break your thumb to push the button and then almost stand to push the seat back. - This was transatlantic flight and you charge for liquor? It is not free - you have to purchase - They ran out of red wine (which was free) by the end of the first meal. Do you keep just one bottle for this big 777 fight. - Overall experience was horrible."
Pros: "Everyghing was smooth and on time"
Cons: "Nothing at all"
Cons: "Small crew at Santa Fe airport so luggage took a while"
Pros: "It was on time, crew was very polite and attentive."
Cons: "Nothing to report."
Pros: "Flight was ok"
Cons: "They lost my luggage and I haven't gotten it yet"
Pros: "Everything was smooth, even the getting through TSA process. I had minimal wait time."
Pros: "The plane we new and amazing, loved all the extra features."
Cons: "There was nothing that I did not like."
Cons: "This was my 5th American flight in 3 days, four of which were significantly delayed. I was supposed to meet relatives for dinner; instead I got there at bed time"
Pros: "pilot was nice even though delay due to 2-day weekend"
Cons: "better snacks and more leg room :)"
Pros: "Boarding was great as usual. Flight attendants were friendly. Flight was comfortable."
Cons: "There was an hour delay waiting to be de-iced when boarding happened on time. Then, because we pulled away to be de-iced, the departure time didn't show an hour late so I couldn't tell my ride what time I'd be arriving since it wasn't updated until we were in flight."
Pros: "comfortable . got moved up to economy plus. enjoyed the seats in the exit row"
Cons: "we were delayed."
Pros: "Thanks for the free cocktail"
Cons: "Was charged $150 for a lap child traveling from us to Mexico. Did not expect this since we called prior to the flight To ask of any fees."
Cons: "Gate personnel was unable to direct my 77 year old mother where package claim was. Being unable to go to the gate without a ticket I was unable to assist her. She wandered for about 35 minutes before I could decipher where she was at and was able to direct her by phone. The gate personnel just told her to follow everyone else. What a thing to say to someone."
Pros: "Nice flight attendant"
Cons: "Seat hurt after around three hours"
Pros: "Security was quick and easy to get through."
Cons: "There were only 2 stalls in the bathroom in our gate area."
Cons: "Buying basic economy is worst than Spirit. They single you out, and make multiple attempts to point that out."
Cons: "More room space between seats"
Cons: "A cat in a carrier was very loud and restless during flight."
Pros: "CHECKIN Is long and awful."
Cons: "Staff rude"
Pros: "Agent at check-in was very, very helpful and accomadating"
Pros: "The flight was delayed but on the ground staff were very helpful in providing announcements. The on board attendants were friendly and competent."
Cons: "This was an aged 737, with narrow, cramped seats and thin, hard plastic armrests. The first class seats were smaller than the Premium Economy ones I flew recently on Norwegian Air. The Economy seats were pure torture -- angled oddly in a way that forced your back to curve, with zero legroom even in the Economy Plus section. I tried putting my purse behind me in an effort to alleviate back pain. It was a miserable trip. In contrast my short flight to Santa Barbara was on a newer plane with wide, comfortable seats. There is no way they should use such an old aircraft on a 4 hour trip."
Pros: "Traveling fast"
Cons: "To pricey"
Cons: "One hour mechanical delay"
Pros: "They knew of the issue and kept us on the plane for 2 hours before letting us deboard. The plane was 90 degrees and miserable."
Cons: "Everything was good"
Cons: "Similarly, poor cabin staffing"
Pros: "The flight left and arrived on time."
Cons: "United cancelled my flight to Kansas City on short notice, with no explanation and no alternative flight offered."
Cons: "Very rude steward. Sooooooo not his line ofnwork!"
Pros: "Crew was nice Smooth flight"
Cons: "Small plane Delayed flight"
Pros: "Online movies and TV"
Cons: "A passenger had to move because of an allergy to the "emotional support dog" in the seat next to her. They moved her before the rest of the flight had boarded, so the seating got messed up and took quite a bit of time to sort out. The flight crew seemed to be extremely put off by the whole scenario and couldn't seem to keep their displeasure professionally under control. I ended up volunteering to move because the passengers who caused the problem refused to bend. For all the crew's displeasure, they didn't handle the passengers, the passengers handled them."
Pros: "No turbulence. Easy-in, easy-out"
Cons: "Not much leg room or seat space. Also for over 2 hour flight, no food was offered."
Pros: "Everything was good!"
Pros: "Both flights were delayed."
Pros: "Kind flight attendants and quick early arriving flight"
Cons: "Nothing, everything was food"
Pros: "Got us here early, smooth ride"
Pros: "Great, friendly crew. Nice snack!"
Cons: "Seat was not as comfortable as some flights I've been on."
Pros: "Crew was courteous and professional"
Cons: "Like all airlines, need to expand leg room and chair size"
Pros: "On time no delays"
Cons: "My suitcase was ruined in transit to Kansas City. The help desk basically asked me to leave my bag behind for three weeks to see if they can fix it. They had no means of looking after the contents. Was I suppose to carry my content???This was ever so frustrating since the suitcase was brand new. Then the lady told me that my warranty on the bag will cover the damage. It was obvious she was not willing to help and did not have a clue what she was doing thus I just logged the complaint and had by suitcase sorted out the San Francisco Airport. They were very helpful."
Pros: "Everything was on time and all the staff was friendly and helpful."
Pros: "Able to pick seat"
Cons: "A little tight"
Cons: "there was no outlets on the flight for me to conduct business and to use my laptop to access wifi."
Pros: "The pilot comes on and tells us what's going on. I like being informed."
Cons: "When offered a drink, how come we aren't offered the whole can of coke? If we don't want that much we can always say no. Also, I rated entertainment and food low only because there weren't any of these to rate. The overhead was so full that I couldn't place my bag in the overhead. The luggage check in is no longer a service a customer is provided if 1) I have to pay to check one in. 2). I have to lug it around with me only to have no place to put it. 3) the amount of time it takes to get off and on the plane because the line backs up while everyone waits on prior passengers to get their luggage into or out of the overhead (some are too short, too weak, ot placed their overhead ten rows away). Yikes!"
Pros: "We had no delays this time and had a smooth flight."
Cons: "While we arrived on time, we all waited 40 minutes to get our checked luggage at the end of the flight. United is not my first choice in airlines: they give the impression that they're giving the bare minimum and not really trying to make a good experience for the customer."
Pros: "The kindness of the staff."
Cons: "Having to go back to Denver because of a storm-in Omaha."
Cons: "The boarding gate changed but the gate information did not. I thought I would save money and time flying United at Ohare. That's a mistake I will never make again."
Pros: "Crew was awesome on both trips!!"
Cons: "Both flights were delayed, completely obliterating my whole purpose for travel."
Cons: "Went all the way there turned around and came back"
Pros: "Seats were spacious, we were on time."
Cons: "the flight attendeds werent friendly"
Pros: "Excellent service and friendly staff"
Cons: "Absolutely not enough room to stretch your legs"
Cons: "Delayed almost an hour."
Cons: "Seat cushion uncomfortable, seat back wouldn't stay forward"
Pros: "Nice flight and on time."
Pros: "The crew was rude and hate there jobs"
Cons: "Better crew"
Cons: "Frontier seats are very uncomfortable"
Pros: "I did not like anything about this trip. The check in process was a pain. The boarding was chaos... (Of course, same 2 careless ladies were in charge."
Cons: "I did not like anything about this trip. The check in process was a pain. The boarding was chaos... (Of course, same 2 careless ladies were in charge)."
Pros: "Not a whole lot."
Cons: "10 dollars for food on a 7/8 hour delay is not enough compensation for the major inconvenience the airline caused my day. I understand the flight is cheap and all but asking us to pay for drinks and food on this particular flight felt like a slap to the face after having to sit at an airport for 8 hours."
Pros: "They were on time arriving to raleigh"
Cons: "The TSA agent were rude!"
Pros: "My flight was cancelled so I didn’t get to travel out of Omaha let alone back to Omaha"
Cons: "Flight cancelled outside of Omaha"
Pros: "crew is always resilient"
Cons: "Our plane was on time coming into Denver. We ended up changing gates due to another flight. Instructions for changes were not easily understood on the overhead. We ended up approx 1 hour late arriving in Salt Lake City. An additional cost of $20 was added to my shuttle as I was unable to claim bag until after 1 am."
Pros: "Very smooth flight"
Pros: "They got loaded early and into Denver early. Friendly crew and a smooth flight"
Pros: "Staff was great. Baggage and service was handled well."
Cons: "Airline is cheap. Chairs don't recline and no drinks beyond water. Try to charge for carryon bags"
Cons: "There was no flight. I was transferred to another airline by a frontier representative. That flight ended up being delayed as well."
Cons: "Charge you for everything!"
Cons: "Bags were lost by multiple passengers."
Pros: "The pilot got me safely to Atlanta"
Cons: "The airplane was very filthy The seat in front of me was very dirty I asked the pilot for a sanitizer napkin he said that they didnt have anything. I asked for a paper towel so I could clean the seat and it took him 25 minutes to bring it. It just seem like the plane was really nasty Th 2 guys in my row saw the same thing"
Pros: "Cheap round trip tickets."
Cons: "Unreasonable delay time. Lost baggage. Mediocre customer service for the lost baggage."
Cons: "Seats don't recline"
Pros: "Quick boarding"
Cons: "Fees for snacks, long time to dock and disembark"
Pros: "Worst customer service ever...Flight cancelled today Omaha due to ice.....totally understandable..but make up flight was 4 days away. Seriously??"
Cons: "I will never ever buy a ticket through Frontier again. Worst airline ever."
Cons: "Charging for baggage and not making it clear before buying tickets. Having to wait for baggage."
Cons: "The seats are uncomfortable!"
Pros: "Everyone was nice"
Cons: "Extra fees no food"
Pros: "Flight was on time, crew was friendly. Had to buy drinks and snacks"
Cons: "You have to pay for carry-on luggage"
Pros: "They were on-time and courteous"
Cons: "Charging $30 for a bag"
Cons: "Flight was delayed."
Pros: "Left on time arrived early can not beat that. Security was Very Good. Crew on plane was also very attentive. Great trip coming and going. Pat Flaherty"
Cons: "Had zero problems. NONE."
Cons: "Couldn't move the seat back at all. Couldn't sleep."
Cons: "Plane was an hour late. Then we waited an hour on the runway after we landed."
Pros: "Friendly flight attendants, quick boarding."
Cons: "Waiting game for a gate to open up."
Cons: "Everything. Very long flight delays, bad customer service, aggressive attitude of flight attendants, uncomfortable seats in the planes and hidden costs every step of the way."
Pros: "The chairs in the plane"
Cons: "The fact that they rescheduled a flight but then weren't ready when they said, I understand delays but professionalism is key when not communicating to clients. The fact that they said they'd give a voucher for next flight, yet I'm still waiting on it to get emailed to me, it's been past 48 hours"
Cons: "I will never fly frontier again."
Cons: "Frontier airlines has left an unforgettable experience to cherish in the years to come. I can say it was undoubtedly one of the impeccably worst airlines to travel ever. My flight was scheduled to travel from Kansas City to Chicago at 7:23 pm on Thursday. Initially I got an email from them saying the flight has been delayed and the new departure time is 9:45 PM. When I searched about it in GOOGLE it showed me that the flight has been cancelled, Furiously I called the customer service and they weren't even having an idea about the flight getting delayed in the first place. I had to travel to airport which is 50 miles from my place just to know that the flight got cancelled and the next flight is on Sunday. Due to their technical failure, I had to wait till Sunday to board a flight to Chicago(They gotta be kidding, wait 3 days to board next flight). I had to cancel few other flights, meetings and hotels as I am not able to board this obnoxious flight. Overall, The customer service is lackluster . Their website is very slow and has false information. The refund process is bad. They dont even intimate you through email if the flight is cancelled I am referring this airline to all my colleagues and friends. If you have a lot of money for procrastination, you are welcome to travel with this airline."
Pros: "Cheap flight"
Cons: "Extra charges for baggage"
Cons: "The plate was late with no reason given."
Pros: "Easy flight"
Cons: "$35 for a carry on bag?!?! Come on!!"
Cons: "I bought insurance for the flight but then was denied any compensationfor missing the flight due to circumstances out of my control."
Pros: "I didn't receive a smile or even an acknowledgement from flight attendents. Couldn't hear the safety speech at all. Annunciate and speak clearly would be my suggestion. This person sounded like they had a mouth full of mashed potatoes. I won't fly frontier again even though it used to be my preference. The baggage fee, not even a complimentary drink?? Uninterested staff. Very poor customer service. However, the pilot got us to destination on time and w/out mishap, hence my OK rating. Otherwise super disappointed in crew and staff."
Pros: "not much"
Cons: "poor customer service overall. On return trip, required to pay a "carry on bag fee" of $45 which is nearly double what most airlines charge to check a bag. was a total surprise charge, as we were not charged on the trip out. Return trip - sat on runway for 40 minutes before take off. Made up some time in the air. Upon arrival, sat again for > 30 min before a gate opened. dreadful. Didn't offer beverages without a charge - had to ask if you wanted water (not offered). Purchase snack menu items - very poor selection."
Pros: "The low price of the fare"
Cons: "1. All the added charges even for a refreshment 2. The obnoxiously loud noises coming from the plane mechanics 3. A group of 5 that were drunk, belligerent, loud, and inappropriate 4. Lack of cleanliness (old tissues & trash stuffed in the seat pocket, trash on the floor, looked like throw up in our aisle-our entire aisle asked to move seats) 5. Stewardess speakerphone so loud It was painful"
Pros: "The flight was uncomfortable, chairs don't recline, even the 3 ounces of apple juice wasn;t free although the dude did give me some water so that was nice.They charge you for every little thing based on a business model I like to call Pettiness. The one thing they didn't charge the lady in the next seat for was her 50 pound kid who rode on her lap. And the website for checkin and buying baggage was glitchy and difficult to navigate."
Cons: "Seats were to hard and don't lay back"
Pros: "Not driving 8 hours"
Cons: "Having to fly to Nebraska lol"
Cons: "Delayed again longer then they said it would be as well, also their reason was "there's no good reason" awful"