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Pros: "Help with check-in"
Cons: "More friendly staff on airplane"

Cons: "We booked our airline tickets at the same time and our seats were separate. This was the first time flying for my wife so she was very upset when we found out our seats were not together. We had to pay an extra $60 to have the seats moved to an exit seat."

Pros: "No complaints. A smooth flight. Met my expectations. Would fly American again."

Pros: "Finish currently use were the most courteous and caring I ever was serviced by."
Cons: "Not much to recall"

Pros: "The flight was equal to AA service I have had on a regular basis."
Cons: "Nothing"

Pros: "Courteous crew"
Cons: "The plane was tiny and old"

Pros: "On time. Friendly."

Pros: "It is good"

Pros: "I was really excited about the timely correct schedule of the flights with British Airways."
Cons: "The long distances for running from one gate to the other. I know this is for elderly people like me, and the children as well, typically a little bit hard, but a small appropriate [air]shuttle same how is a thing, on which the advanced technology has to think. (?)"

Pros: "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
Cons: "The overhead bins didn't have enough space for carry on for everybody flying."

Pros: "Service is excellent"
Cons: "I didn't like the seats are to small"

Pros: "Friendly service"

Cons: "No tv on seat. Those dumb comedy tv show"

Pros: "How spacious it felt and there were film selections"
Cons: "My film kept stopping randomly."

Cons: "The boarding experience is awful. I wish that there was more order to the boarding process such as with Southwest Airlines. There is simply no control over rude passengers who push there way to the front."

Pros: "at least flights were on time. 20 minutes delay is not bad."

Pros: "Nothing"
Cons: "The customer service and the lack of assistance from the airline ground staff was horrible ."

Pros: "Nothing."
Cons: "Cramped, claustrophobic space. Cabin too warm."

Pros: "It was very inexpensive and on time. And it was much more comfortable than those budget airlines like Spirit, Frontier, etc."
Cons: "The snack choice was unappealing."

Cons: "The touch-screen entertainment system was not very responsive. It was difficult to get the screen to recognize your selection."

Pros: "Aircraft comfort and entertainment options"

Pros: "I like it! Thank you, kayak"

Pros: "Friendly and prompt service."

Pros: "personal entertainment systems and charging plugs"
Cons: "only pretzels and no headphones offered for the entertainment systems."

Cons: "Aircraft need to be updated. Or price should be credited when you get such an old aircraft."

Pros: "No issues. The whole trip went well."
Cons: "The little lady sitting next to me took my seat but it just let her have the window seat because she could not speak english"

Pros: "Entertainment and great beverage options"

Pros: "Quick and slick"
Cons: "Airline wasn't super fersher, but fersher enough to be like, yeah, this is fine."

Cons: "Boarding late"

Pros: "Friendly staff Smooth ride On time"

Cons: "Always delayed"

Cons: "Got cancelled"

Cons: "I am still not feeling well to travel, so I was staying at home and no Madrid, may be in the fall or winter when I get better, I will visit Madrid one more time."

Pros: "Everything was smooth, even the getting through TSA process. I had minimal wait time."

Pros: "very smooth, ontime ride.. kool"
Cons: "everything was ok"

Cons: "This was my 5th American flight in 3 days, four of which were significantly delayed. I was supposed to meet relatives for dinner; instead I got there at bed time"

Pros: "Excellent piloting (good driving) and communication during a torrential downpour. That's important. The two hours on the tarmac were unavoidable, so appreciated occasional comments about the storm and circumstances. Interesting parking. I didn't know a plane could pivot like that. Also, flying through cumulonimbus clouds was thrilling. Thank you."

Pros: "We boarded, then left on the plane for an hour, then offered the opportunity to unboard, then required to unboard. We left several hours late and missed our connecting international flight."
Cons: "Everyone was anxious about missing connecting flights. It was a chaotic scene. The flight staff were clearly annoyed with all the questions they were getting."

Pros: "It was fine. I was comfortable and I slept throat most of it."

Pros: "Not much"
Cons: "We sat on the tarmac for an hour after we landed. Missed my connection, no other flights that night. It wasn't even 10 pm yet."

Pros: "Everything was very professional."

Cons: "The seats are way too small."

Cons: "90 min late"

Pros: "A breakfast offering at any time would be great."
Cons: "Too many people getting on at same time."

Pros: "Boarding was smooth"
Cons: "It was fine"

Pros: "Good"

Pros: "Roomy & comfortable seating for such a small aircraft"
Cons: "Late boarding, over an hour"

Cons: "Gate changed and baoarding time changed countless times."

Cons: "No tv."

Pros: "The captain was wonderful"
Cons: "The crew were jerks"

Pros: "Boarded on time"
Cons: "Sat on tarmac in United plane at destination (Denver) from 2:40 pm to 3:35 pm. Waiting on a gate to unload...just long enough to miss my 3:30 pm United connecting flight. Why couldn’t United have delayed the connecting flight a few minutes knowing we were sitting in another of their planes just a few feet away?"

Pros: "Thanks for the free cocktail"

Cons: "More room space between seats"

Cons: "Not enough room!"

Pros: "Great flight! On time. Pleasant crew. Good snacks"
Cons: "Nothing"

Pros: "They knew of the issue and kept us on the plane for 2 hours before letting us deboard. The plane was 90 degrees and miserable."

Pros: "Easy to board friendly"
Cons: "The snack food selection, price on wifi"

Cons: "A passenger had to move because of an allergy to the "emotional support dog" in the seat next to her. They moved her before the rest of the flight had boarded, so the seating got messed up and took quite a bit of time to sort out. The flight crew seemed to be extremely put off by the whole scenario and couldn't seem to keep their displeasure professionally under control. I ended up volunteering to move because the passengers who caused the problem refused to bend. For all the crew's displeasure, they didn't handle the passengers, the passengers handled them."

Pros: "Got us here early, smooth ride"

Pros: "Considerate crew"
Cons: "Late, plane problem, replacement needed hasmat, blood, missed connection, sent to hotel, two hours sleep before I had to spend $60 for taxi to get back to airport, baggage mishandled, baggage arrived two days late."

Pros: "It eventually ended"
Cons: "Spent almost an hour before actually taking off. Terrible service. No"

Cons: "The airplane was freezing, and I'm 23 years old and very used to flying."

Pros: "All went well. Pleasant attendants."

Pros: "It was inexpensive"

Pros: "The stewardess that tended to me was extremely nice and had a wonderful attitude. Effortlessly, she accomplished her job and made myself and everyone around feel comfortable with limited means."
Cons: "Flight delay. Some flights have phone chargers-This flight did not. no pillows"

Cons: "My TSA Precheck status would not print on the boarding pass. My number was in the system. I've used it multiple times flying UAL."

Cons: "Seat in back of plane from Houston to Tampa horrible seats would not incline foot space barely big enough for legs <9 inches. Those seats should never be assigned I feel like I wasted $ by the horrible seating!"

Pros: "Agents checking baggage were unbelievably slow. Good thing there wasn't a long line."

Pros: "Fast getting my seat assignment. The guy at the gate counter was nice and courteous."
Cons: "TSA line was ridiculously long. Only one checkpoint open for the entire terminal."

Cons: "Could not get seat assignment 24 hrs in advance. Website said see desk. Phone call to United said pay more $ get a seat. Had to check in twice, once with bags...still no seat...wait in line again at gate for seat."

Pros: "Very friendly staff"
Cons: "I got stuck in the back of the plane and I did not realize the seats had even less room back there."

Pros: "Nothing"
Cons: "You guys robbed me"

Cons: "Seat cushion uncomfortable, seat back wouldn't stay forward"

Pros: "On time and friendly"

Pros: "WiFi was awesome"
Cons: "Wish the TV preview was continuous & pay for movies but watch regular TV work no charge"

Pros: "Getting home"
Cons: "Delays delays delays"

Cons: "I don't like small crowded planes. You get off at gate 50 and have to race to gate 20 to catch your next flight."

Pros: "Got to check 2 carry on pieces for free because too many people had carry on bags. We had paid to check one bag and would have to pick it up anyway, so checking extra pieces was not a problem and actually was very much appreciated."
Cons: "15 minutes late in taking off because an airline associate failed to close out a screen on the computer. It took too long to figure out the problem."

Cons: "Three gate changes prior to departure"

Cons: "Seating on this aircraft is poor at best!"

Pros: "Quick and on time"
Cons: "Personnel"

Pros: "Turn off the damn screen in front of me. Programs are insulting'tv"
Cons: "Tv screen"

Cons: "Three of the four flights were delayed. It seems that this is business as usual for United."

Pros: "On time!"
Cons: "No jetway, long walk to the next gate and then the same long walk back down to board the plane for the second leg of the trip."

Cons: "Way to expensive"

Pros: "The new planes are great."

Pros: "It was seamless. Everyone excellent and flights on time."
Cons: "Still would like a snack choice."

Cons: "It was an enjoyable trip, no complaints whatsoever."

Pros: "Boarding on time and easy Seats super comfy Tv was great"
Cons: "Staff not attentive or friendly Not many food options"

Cons: "Delays caused missed connections in not directions and terrible rerouting plus lost luggage"

Pros: "The time of inflight service"
Cons: "No inflight wifi"

Pros: "On time departure and early arrival, which enabled me to make tight connection and get to destination on schedule. Premium Econ seating was comfy. UA personnel told the truth and were competent, efficient and nice."

Pros: "It was a very smooth trip. No issues"

Cons: "Plane broke"

Pros: "United gave us maximum vouchers for bumping us involuntarily."
Cons: "Our return home from a holiday family visit was oversold causing much stress for my family/small child. Our luggage went but we DID NOT."

Pros: "No heat onboard Very loud engine noise, almost deafening, required earplugs because of the noise"
Cons: "Very nice attentive flight attendant Non-stop"

Pros: "Not only do I get the best price. The fact that you told me what carousel to get my bag from was new to me. I alway check kyak first but now I love u guys. I know my travel site and its kayak"

Pros: "Glad there was a late evening departure available after the Bowl Game. Convenient so we didn't have to spend the night."

Pros: "Only one person had questionable customer service abilities. Everyone else was very pleasant and helpful. Downloaded United's app to my cell phone in Denver and watched a movie on the second leg of my flight. Delightful!"
Cons: "Single older woman harassed by arrogant middle aged male TSA agent in Kansas City over something so simple as a can of hair spray! Had to return to ticketing to check my bag ($25!) and go through security twice. Everyone except this one man was very nice. (Suggest minor personnel adjustment?) Wait for baggage at Eugene was way too long considering we were the only flight arriving in the middle of the night and the airport was otherwise deserted."

Pros: "Frontier is best kept secret ever. I plan to fly with you a lot in the future if the deals continue to be as good as it was for this flight. No hassle checked and carry on baggage fee was really great. I also must boast that the seat selections for me and my wife were outstanding!!"
Cons: "That I had not been hearing much about Frontier for the past several years."

Pros: "Flight was on time, crew was friendly. Had to buy drinks and snacks"
Cons: "You have to pay for carry-on luggage"

Pros: "Outstanding flight experience. Haven't flown Frontier for decades but definitely plan to do so in the future."

Pros: "A bargainprice can be had if you have no luggage. Be prepared to sit up straight on fairly hard seats that don't recline. I cannot complain about spending a week at my daughters, where I already have clothes, for $91."
Cons: "I cannot complain about spending a week at my daughters, where I already have clothes, for $91."

Pros: "Left on time arrived early can not beat that. Security was Very Good. Crew on plane was also very attentive. Great trip coming and going. Pat Flaherty"
Cons: "Had zero problems. NONE."

Pros: "The price until I had to pay for a carry-on bag"
Cons: "Very few things are appealing about this airline."

Cons: "An airplane used based out of necessity. Plane extremely dirty and even more uncomfortable. Lacking professionalism and in need of work with customer relations."

Pros: "The price"
Cons: "The hour and a half boarding delay"

Pros: "Nothing!!!"

Cons: "this company does not respect the customer. For both flights delay of more than 6 hours."

Pros: "Quiet"
Cons: "NA"

Pros: "Price - though luggage fees add up"
Cons: "Spent over 1hour delayed inside airplane due to malfunctions of plane, waiting on a fix."

Cons: "Plane was an hour late. Then we waited an hour on the runway after we landed."

Pros: "I had a great experience with Frontier I will definitely be traveling with them again in the future."
Cons: "Nothing I had a great experience"

Cons: "4 hr delay due to personnel issues"

Pros: "Waited to take off for over an hour. Not fun."

Pros: "Seems to be more leg room in coach than full fare airlines. Important to me as I'm 6'5"."
Cons: "Was surprised at gate with the fees for carry on. Pretty much wiped out any price advantage gained by flying this airline."

Cons: "The chairs were uncomfortable and didn't recline. You charge for a cup of water!"

Cons: "2 hours on tarmac. Yuck."

Cons: "Hidden fees, and incredibly loud in the plane from the machinery and the passengers..."

Pros: "Wverything"
Cons: "Nothing"

Pros: "Aircraft was clean.."
Cons: "Not even water offered!!"

Pros: "The employees were all fantastic, very friendly and helpful"
Cons: "Would like wifi."

Pros: "Low cost tickets"
Cons: "High cost for luggage"

Pros: "Great price. very punctual"
Cons: "small seats, very small tray tables. paying for a seat assignment and paying for a suitcase"

Pros: "I didn't die."
Cons: "After purchasing and advance seat, Frontier decided at the gate I didn't deserve the seat I selected and moved me to a new seat. So fR, no,refund even though the new seat wasn't a stretch seat that I purchased. Overall very poor customer service and attitude, unlikely to,fly frontier again."

Pros: "The flight was uncomfortable, chairs don't recline, even the 3 ounces of apple juice wasn;t free although the dude did give me some water so that was nice.They charge you for every little thing based on a business model I like to call Pettiness. The one thing they didn't charge the lady in the next seat for was her 50 pound kid who rode on her lap. And the website for checkin and buying baggage was glitchy and difficult to navigate."

Cons: "The seat is not comfortable."

Cons: "Seats were to hard and don't lay back"

Pros: "Everyone was extremely friendly and helpful!!!"

Pros: "Flight staff was nice."
Cons: "Seats were awful as was the mini tray tables"

Cons: "Charging ridiculous amounts for a carryon...60 dollars is ridiculous! Never again."

Pros: "No"
Cons: "Sucks"

Pros: "The crew members were very pleasant, professional, and efficient. The flight was relatively smooth and quick. Boarding and unloading went relatively quickly. Flight embarked about on time and arrived early."
Cons: "There was absolutely no advance information regarding the additional cost for both checked and carry-on luggage. Apparently, the cost for checked and carry-on luggage varies from flight to flight, since what we were charged, $30 per bag checked and $40 per bag carry-on, differs from costs I see in other reviews. Additionally, we were not advised at any time prior to the flight that everything, including water, had to be paid for and only by credit or debit card. The seats were extremely small and there was no leg room whatsoever. If the flight had been much longer, we would have been in quite a bit of pain because we both suffer from a significant amount of arthritis. We were not offered a pillow...not even sure there were any pillows."

Cons: "Lots of extras charges, rude staff, and delayed for six hours. Worst flight ever."

Pros: "They charged for everything. I was surprised that they did not have a toll on the bathrooms. Staff was kind."

Pros: "I loved everyone's positive and comical attitude! I've never seen so much positivity and fun from and airline staff before! Because of this, I truly enjoyed flying with Frontier and will keep flying with them. Great prices and even better customer service! Thank you!"

Pros: "Let us know:we need do that before book tickets!"
Cons: "Free"

Cons: "Charged 60$ for seating my wife and I together in the last row with seats that don't recline right next to the restroom!!! Kudos frontier we are never flying you again"

Pros: "None specific"
Cons: "Unremarkable"

Pros: "I liked the price. Super competitive, until you add on what other airlines do as a standard. Clean, modern aircraft. Colors were great inside and they had exceptional lighting."
Cons: "I did not like paying for my carrying on luggage. I did not like paying for a seat. I did not like paying for a snack. I did not read the fine print that these services were going to be for sale and they were not part of my ticket purchase. My fault, but as a flyer going through this, it produced in me a very negative view of Friontier. In fact, the feelings are so strong I will avoid flying with them if I can help it."

Pros: "It was easy boarding, clean and a smooth trip. We landed 1/2hr early only to wait in baggage claim for over an hour!"

Pros: "Warm smiles and helpful service"
Cons: "The selection and cist of available food"

Pros: "It was goid"

Cons: "I wish that Frontier flew out of CAK, instead of Cleveland."

Pros: "And it was cheap"

Pros: "Nothing really."
Cons: "Same thing very uncomfortable no food given entertainment etc..."

Cons: "One of our suitcases was damaged and will have to be replaced. It appeared to have fallen off the cart. Zippers broken, suitcase bent and all scratched up. Had to wait at baggage claim for almost an hour."

Cons: "It took over an hour to retrieve checked luggage."

Cons: "They lost my bags"

Pros: "The assistant I had was very careful"
Cons: "I waited quite a while for assistance at orlando.."

Pros: "On time"
Cons: "No drinks NOT EVEN WATER"

Pros: "Boarding was on time"
Cons: "Seat are so narrow, flight attendants very mean, 45$ for carry on!!!"

Pros: "Nothing"
Cons: "The flight was delayed and it was total mayhem at their terminal. 4 gate changes."

Pros: "Pilot was very shakey for landing. Entire plane sounded like it was about to fall apart. One guy even shouted during the landing it was so awful."
Cons: "Customer service was great but the plane equipment and pilot needs attention."

Pros: "Nothing."
Cons: "That we had to pay to sit together with my husband and the crew the safety the amount of money that we had to paid for our baggage"

Pros: "The crew"
Cons: "Our flight was delayed 3 hours"

Cons: "Flight was 2 1/2 hours late. Big front seats only barely bigger than regular seats. Flight attendants were more like salesmen - pushing the spirit credit card. Flight attendant very brisk as I initially sat down. I wanted to get something from my bag before stowing it in the Compartment above me. She literally took it out of my hands and said I couldn't have the bag out. The plane was still boarding, I was standing in front of my seat, not in the aisle, so passengers could continue to pass by. Very rude."

Pros: "Price"
Cons: "Seats"

Pros: "Ease of check in"
Cons: "Nickel and dime fees for everything they can possibly charge for. Cheap flights but the fees add up quickly"

Cons: "No wifi"

Pros: "Quick and easy boarding crew was very friendly"
Cons: "Seats very tight, only food/snack/drink offered was for an extra charge"

Cons: "Charge for everything"

Pros: "Cheap fare (no luggage!)"
Cons: "Crew not friendly, very blunt and distant."

Cons: "No wifi"

Pros: "New planes"
Cons: "No reclining seat"

Cons: "Too much to tell and no one well read this and or won't care about me at all, so why to you want to waste my time for me to explain. If you care and will do something then call me personally... Which you won't"

Pros: "Price"

Pros: "Seats were more comfortable than frontier and that's it."
Cons: "This is the 3rd time flying Spirit and each time felt very disrespected. One man at the gate before security and again right before boarding the plane. Spirit lost yet another customer and gained another bad review."

Cons: "All"

Cons: "The wait for flight and delayed"

Pros: "The flight attendants on our return flight home were great! They made up for the terrible service we experienced just before boarding the plane and the flight to Kansas City."
Cons: "On our flight to KC from Ft Laud a women got sick and threw up. Our lay over was in Orlando and we happened to have the same plane to KC but different seats. the new seats we were given were the ones the last threw up all over. A cleaning crew had come in and cleaned it but did the worst job ever and my boyfriend and I strapped our seat belts to find vomit all over them. Luckily we were able to move to the seats in front of us. On our return flight it got worse. We almost missed our flight because we didn't check in the night before and the lady at the desk said we weren't allowed to check in at the counter because we weren't there 45 minutes before we were only 42 minutes early. After politely requesting the super visor she fumbled around pretending she couldn't do it for us and then the super visor over the radio was telling her to let us on the plane. Then because she took so long to get our boarding passes she said now our luggage wouldn't make it on the plane. She told us it was our fault and to hurry up as if it was our fault. She also didn't know how to use the computer. The Fort Lauderdale spirit team seemed to be on task and got us through quickly. This lady needs some more training and perhaps so quick tips on customer service. I am never one to send a complaint but this was terrible :(."

Pros: "I like that the ticket that I had was a descent price. The flight was not bad at all. And the landing was perfect."
Cons: "Did not like that you have to pay for a carry on bad. And having to pay that much for one bag was ridiculous"

Pros: "Quick boarding and flight still arrived on time even though it was delayed 30 minutes. The crew was very nice and humorous."
Cons: "No complaints!"

Pros: "Price was good and the flight was easy."
Cons: "Cheap flight. Simple and goood"

Pros: "From boarding to landing to eveytjing3!! Top 3 fkughta of my life and I've flown over 65 times"

Pros: "I liked the price.."
Cons: "The flight left K.C. 15 min.late. Then we were sent to the wrong airport in Orlando. I will travel Spirit again but someone at Spirit needs to be very clear about which airport to go to. Now its kind of funny but not at the time."

Pros: "On time flight."

Pros: "Didn't even fly"
Cons: "Missed my flight and had to take a different airline to my destination. Expecting my return flight was still valise was cancelled bc I didn't take the airline initially after I missed my flight. So I had to purchase a different ticket through a differ airline once again"

Pros: "The price"
Cons: "Crammed in the seat"

Pros: "Everything"
Cons: "Spirit!"

Pros: "The basic needs of the patrons were met and there were no incidents to worry us. So, thank you!"

Cons: "Delays"

Cons: "the youngster behind me kept poking into my seat back"

Cons: "It was cancelled with no explanation."

Pros: "The fight was good."
Cons: "When we called about taking a small bag which was very small, I was told that my purse Had to go into my small carry on. Or I had to pay. When I called the airlines at first the cost was 40.00 and later on in the evening it was $90.00 . Plus it was someone we couldn't understand. We ask ti be transferded to some one in America., but was told lines were busy. So I just took my wallet . I was only gone over the week end . I was very disappointed in all the charges.i would think a small purse would be ok."

Pros: "I like their no nonsense about bags."
Cons: "they force us register."

Pros: "I got where I needed to go"
Cons: "My normal sized bag that I never gave to pay for cost me 100 this trip"

Pros: "Nothing"

Cons: "All drinks were $6"

Cons: "Same as above."

Pros: "I got to my destination"
Cons: "Everything"

Pros: "Cheap-ish"
Cons: "They don't "bundle" fees, they just tack on all the stuff you want as extra costs. Buyer beware. Do your research as to how much all your luggage and seat choices will cost before you buy your ticket. And count on delays."

Cons: "The charge for the luggage was ridiculous"

Pros: "Quickness"

Cons: "Not very transparent about your non-customary 50 lb limit on checked luggage. Resulted in my having to carry my winter coat and a few other items in my arms onto the plane which was more of an annoyance than anything else."

Cons: "too cramped"

Pros: "No delays, enough leg room"

Pros: "Not a damn thing."
Cons: "I like nothing I'll be sure to write a blog on how terrible your service was."

Pros: "It's ridiculous you have to pay for a beverage alcohol I understand a charge but not pop oj or juice"