Flight Crew member was very rude and un professional When we ask for his name he refuses so we can mankecformal complain And we ask other members for his name they said its in chineese and difficult for us to understand
Entertainment screen is fault.
Experience during the flight was ok.
Despite somewhat limited English skills, the crew were very professional and pleasant. The flight was overall, a wuccess, and I would absolutely fly air china again.
The food on this leg of the trip was hit and miss. The food o. The first leg was very good. They have a ways to go to being their catering up to the level of some other airlines, he is been an overall positive experience.
staff are overall friendly.
flights are delayed constantly, with connecting flights in short time span is impossible, luggage would miss and causes another delay
everything has much improved from my previous flight from LAX to BKK about 1.5 years ago. cabin was still a bit cold, but flight attendants were able to give me an additional blanket. they ran out of blankets last time i flew on China Eastern. entertainment was higher quality, food tasted better and snacks were available throughout the flight. boarding was also much more organized compared to last time which was like a angry mob scrambling to get on the plane.
One membre of the crew
No veg meal
Pleasant. Clean. Entertainment worked. No real. Complaints.
Are seats ever comfy in economy? These were nice and clean.
The tickets were a great price, the staff was great, the entertainment selection was great, and overall I'd give the experience an A-
The food wasn't good and it was really hard to request the vegetarian option.
No veg meal
I appreciated the food and service from the stewardesses was great. The red embroidered apron was a nice touch.
My luggage was late, and I did not receive it until 24 hours after I landed in Hanoi. This caused a big inconvenience. I had packed my things very carefully, and most of what I needed the first day was in there.
well the pilot did a great job. we landed safely to manila. food serve taste good, and the flight attendant from chicago to manila, did a great job2.im thankful for overall service.
I hate when my baggage is damage during my flight and no one i reach, easily. the asiana airline in Manila told me last dec. 11/12 2017, they will call me back at 10am but no one did. until now the number cant be reach.i paid for insurance if something happen to my bag worth $300 to be paid me back if my baggage damage but the asiana staff in Manila ask me f ok if they pay me only$80. i said ok. because i need it soon. but look like they dont care to give me. so i change my mind. the bag i bought cost $150 this year i bought it. need to be paid same. thanks
The crew were friendly.
I felt very cramped. The selection of movies wasn't great
Movie selection needs to get better and maybe you should add one more snack because for a 12 hours flight it wasn't enough. I was hungry at the end.
The high level of service and attentiveness
Able to accommodate many dietary requirements and friendly crew
JAL has always provided exceptional value for money and top notch service.
Have taken several JAL flight the last 1 year and this flight was significantly worse than the last few. Especially the meals.
The flight crew was incredibly kind and attentive
I wasn't able to pre-select my seat.
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