Daily cleaning, installation of cabin HEPA filters on flights from Kansas to Ecuador
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Scores according to KAYAK customer reviews
Cons: "Delightful experience except at SFO checkin."
Cons: "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"
Pros: "The crew did a great job and I enjoyed the movies."
Cons: "Flight was freezing. Crew was overly concerned about my tree nut allergy. Been flying for 40+ years and this was the first time any one has asked...appreciate it but they went overboard"
Pros: "The crew on both legs of our trip were nice and accommodating."
Cons: "The website could work for starters"
Pros: "Crews are very friendly"
Pros: "Pilot and staff were informative and great"
Cons: "I was forced to upgrade to first class by Air France stuff in Athens which they Deceive me not telling me that the first class was not for the entire trip to JFK! If I was informed I would not spend the extra money to flight on an economy “seat” which was not comfy seats for the entire trip"
Pros: "The staff handled the situation very well."
Cons: "The delays put me arriving at 4am. Missed a half day of work, and was practically useless the last half of the day. I understand things go wrong, but they blamed the weather and the other airlines were getting planes in and out just fine. Even Frontier Airlines at least offers a meal voucher for del"
Cons: "Missed the flight due to the sheer unhelpfulness and incompetence of the gate personnel. They would not let me board, since I was about 10 minutes late. THEN THE PLANE WAS DELAYED FOR ABOUT 2 HOURS!!! I was stranded in NY, overnight, and had to pay hundreds of dollars for a train ticket and a cab."
Pros: "Amazing service from crew"
Pros: "Everything about delta"
Pros: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Cons: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"
Cons: "There was barely any room on my seat and in front. It was the worst flight experience I’ve ever had, and I’ve flown on a fair bit of airlines from 3rd world countries."
Pros: "This is a super aircraft with many amenities. The flight was smooth for the most part. Loved the movie and the classical music. The crew seemed to work well with each other and was very friendly."
Cons: "It would be nice to have an enforced carry on rule as people bring multiple large bags on and tie up the storage space."
Pros: "That we landed an hour early."
Cons: "That the seats were so cramped."
Pros: "I liked that military boarded first."
Cons: "I think disabled US Veterans should board with active duty and retired military"
Cons: "Seats very tight!"
Pros: "Same exact comments as first flight"
Cons: "Not a complaint"
Pros: "Plane was clean and updated"
Cons: "No negative opinions"
Pros: "What I liked was getting to my house."
Cons: "The air-conditioning was extremely cold; on the positive side, I was given a blanket. The plane did not have any kind of tv screen in which to watch films or programs. Space was unbelievably tight between seats and rows; I cannot imagine a horizontally or vertically big person having any level of comfort. In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. The above did not happen in any of my other flights: Atlanta-Guadalajara, Guadalajara-CDMX, CDMX-Atlanta."
Pros: "The attendant was most helpful. Because the flight was not full, she allowed us to sit in the exit row, window and aisle, with no one between. I'm a tall person, so the extra leg room was deeply appreciated. I give her and the airline high marks."
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "Service was great. Regular drinks and snacks."
Pros: "Great in every way"
Pros: "nice people"
Cons: "need more food and drinks"
Pros: "Excellent landing into Butte Mt. Very smooth landing over gorgeous mountains. The pilot flew us directly over some of my favorite Hikes near the Continental Divide."
Pros: "It was a great flight."
Pros: "Delta never used to be my first choice in airlines, but of my recent experience with them has been excellent. The people from the counter to the plane have been professional and courteous. This is why I will fly with them more frequently."
Pros: "The flight was fine, attendants we're good, entertainment options are great."
Cons: "Boarding. It was probably the worst I've seen. A shared intercom system between two gates (b7 and b7a), boarding flights around the same time and our flight beginning portions of pre boarding with no announcements caused mass confusion. Passengers lining up to go before they should, bumping into each other, no info or corrections over the intercom. The gate agent yelling at people to move aside. Overall terrible gate agents and terrible set up. Flight crew was great though."
Pros: "Same as previous"
Cons: "Same as previous"
Cons: "Flight overbooked and the gate paid no attention to how many bags were being brought onboard. Was forced to check my carry on. I hope it arrived."
Pros: "Everything went smoothly"
Cons: "Not anything"
Pros: "The staff of the flight were very friendly and attentive. They were great!"
Cons: "Weather delay"
Cons: "Delays and ground chaos nearly caused us to miss our international connection. Gate staff unable to provide assistance with booking on connecting partner airline. Gate staff unaware of new terminal 3 to TBIT airside shuttle nearly directed us to leave domestic and requeue for international security. Will like skip Delta connectors to long haul international flights and just fly direct from SFO."
Cons: "After checking in at a kisok I had to wait in a huge line for over 20 minutes just to drop the bag. This the second time I have had this experience with them."
Pros: "Crew professional and courteous"
Cons: "5 flights cancelled, poor communication, total chaos in rebooking, lines 5 hrs long to get rebooked."
Pros: "Delta crew are always attentive."
Cons: "Snack quantity and choices."
Pros: "Plane was on time, flight attendants were very pleasant. The plane was very nice and clean. Kudos to Delta"
Cons: "Everything was great."
Pros: "The new plane was great. TV's on each seat back w/ great entertainment options"
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Pros: "The ramp agents and crew were excellent and they were professional."
Cons: "Flying in first class and watching all the economy passengers dragging multiple carry ons to save a baggage fee"
Pros: "Same as previous flight."
Pros: "The plane was changed so some people had new seat and some not. The crew assigned tickets quickly at the entrance. Arrived 20 min earlier, which is great!"
Cons: "The peanut bad is now contains 13 peanuts, I counted them :).Where is a good food for a 3.5 hours flight?"
Pros: "Aisle seat; leaving on time"
Cons: "Sat next to family with 3 small children; kids and parents did very well. Wished Delta could have arrange for family to have 3 seats together. Would have been family friendly."
Pros: "I liked how fluid and easy the landing was. And I especially liked how we arrived to Orlando in less than the allotted time which was three hours."
Cons: "Did not like how there were not many options for eating, but loved the flight overall."
Pros: "The plane ROCKED"
Cons: "The crew on this flight were very "eh", no smiles or anything, just handing coffee and snacks out to burdensome passengers"
Cons: "They took an hour to get our baggage out in Hailey."
Pros: "Son got to see the cockpit after the flight."
Pros: "No bueno"
Cons: "La comida"
Cons: "Flight was delayed 1he from Guatemala and flight from Mexico was canceled."
Cons: "Could have got upgrade Oh Well the rest was excellent"
Cons: "Over booked"
Cons: "Landing was horrible"
Cons: "I got singled out by a staff member to request me to check my bag while the passenger behind me had a bigger carry on bag. My other 2 friends had carry on backpacks about the same size as well but they didn't get stopped. I didn't know why I got picked on."
Cons: "Checkin early to get assigned better seats. Our fare did not allow us to select our seats but we were assigned seats next to each other."
Cons: "I wish I didn't have an almost 6 hour layover and that there was a personalized screen for this longer flight."
Cons: "Very happy, excellent!!"
Cons: "Crew and staff were lazy and hostile almost I have to say."
Pros: "The crew was very kindly all the time, the on board entertainment is modern"
Pros: "It went smooth and was very comfortable."
Pros: "Getting off the plane in Guadalajara!"
Cons: "Check in process at Tijuana airport was okay, what really made the trip unpleasant was the boarding process. Three Aeromexico departures within minutes, from a small enclosed area. No seating available, no PA for announcements, basically controlled chaos. granted the airport is going through renovations, but that is still no excuse for the poor execution of the boarding process."
Pros: "Spacious cabin layout with great food and entertainment options."
Cons: "Zero complaints. It was a great flight"
Pros: "Crew is always great"
Cons: "Modern entertainment with personal screens."
Cons: "The flight was overbooked but they dint say anything not to be responsible so they were telling passengers that the plane was overweight"
Cons: "The boarding crew had a bad attitude and wasn’t helpful. Also, once on the plane, i asked a flight attendant for help putting my bag in the overhead compartment and he said “if you can’t lift it, then why did you bring it? You should’ve checked it in.” The flight crew doesn’t realize they’re there to help. Overall, terrible experience because of the flight crew and boarding crew. Oh And flight was delayed too."
Cons: "No TV screens for entertainment on a long flight made for a very long journey."
Pros: "Cheese tamale"
Cons: "My hiking shoes were stolen along with a wind breaker"
Pros: "On the long leg from Seattle. I was in an empty row so I could stretch out. At least a snack was served after takeoff and before landing."
Cons: "Food was poor and flight delayed because of crew, at least that is what I was told."
Pros: "Lots of really good movie choices"
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Cons: "20 minute delay impacted my connecting flught"
Cons: "My flight ended up being cancelled from San Jose to Mexico City back to Portland OR. Aeromexico told me there was no way they could get me home that day and that they would pay for my hotel, food etc. i cried my eyes out and begged to get me back to America. Somehow after about 30 minutes of back and forth, Austin Lopez with Aeromexico saved the day!! He got me several connecting flights back to Oregon and I was home the next morning very early. He was very sweet and caring. I wish I could tell his boss how amazing he was! Thank you again Austin!"
Pros: "Nice plane"
Cons: "Delay, gate change, reissue of boarding pass. It was confusing. Mostly airport issues, not Aeromexico."
Pros: "Missed my connection and Aeromexico tried to pressure me into buying a new ticket. I had informed them that my previous flight was delayed and had been assured that I would be booked on a new flight. I bought a one way ticket on interjet back to NYC instead. Incompetent scammers. Avoid this airline if possible."
Cons: "Awfull customer service."
Pros: "We got an upgrade to 1st class. However because it’s an older plane, 1st class was just recliner seats. This was an overnight flight, so anything helped. It would have been nicer to have seats lay further back in 1st class. We did not have food since we slept the whole way."
Cons: "the boarding time was delayed, the airplane, although the seat was comfortable, the aircraft was small, therefore, it lacked space for all carry-ons. the entertainment, even though it was innovative, if your computer lacked the correct programs you could not run it."
Cons: "Our terminal changed the same day we left. We got off at terminal 2 in Cancun only to pay for a taxi to take us to terminal 4. Then we left 1 hour and 45 minutes late, therefore, extending the total trip."
Cons: "the attention during the delay was terrible. No A/C, and no possibilities of returning tio the terminal while they worked on fixing the plane... and the crew diidn't allow us to use our phones, or offered water"
Cons: "The fact that we are now charged for baggage and seats similar to the economy airlines. Service is also noticeably worse."
Cons: "Food quality was poor changed to smaller plane st last minute and had to get seats reassigned, no gin on the plane. Flight was delayed , your website was slow and could not do check in over the web, when I️ got to the counter 3 hours before my flight I️ was still delayed because I️ couldn’t do an online check in. Made it to the gate with one hour to spare but don’t think you should penalize people because of your own issues"
Pros: "Again, the seating is more than adequate. I discovered a person who couldn't read her ticket stub correctly had taken my seat, but instead of insisting that she move, I asked if I could have an emergency exit row seat and was told "Yes," I could. I had to whole row to myself. Those seats, while as comfortable as the rest, made the screen mounted on the back of the seat ahead of me a little hard to see because of the greater than usual distance between the seats. But there certainly was a lot of legroom!"
Cons: "The only thing I didn't like was an aspect not totally in Aeromexico's control - the disembarkation system and the ugly process of Mexican immigration. The plane was left parked on the tarmac somewhere in nowhere'sville, making a trip to the terminal by bus necessary. The bus waited and waited and waited for a wheelchair to arrive from the main terminal to allow two elderly passengers to be removed from the plane. All in all that process took more than a half-hour (making the two-hour connection time more anxiety producing). Then the bus sat outside the terminal for another 10 minutes with no explanation being provided to the passengers worried about making their connection. To top it off, once the bus doors opened the passengers were ushered into a large hall filled with hundreds of passengers all having to get through Mexican immigration - during lunch hour or something, for there were only six officials actually asking questions and several empty inquiry windows that could have been operational. I finally got to an immigration clerk just 15 minutes before my connecting flight was to take off - breezed through the interview and got the passport stamped, and then had to run to dump the luggage onto another conveyor belt leading I hoped to the connecting flight. An Aeromexico staff person asked me "Seattle?" and when I answered "YES!" was ushered to a waiting electric golf cart that whisked me close to the ramp to Gate 57. Without that additional help I'd never had made the flight. Mexico City is NOT a place to try to do a plane connection in less than 3 hours!"
Pros: "THE ATTENTION WAS EXCELENT . NOT DELAYES, EVETHING WAS GOOD LETICIA ESPINAL"
Pros: "Nice flight to LA"
Cons: "LAX to Seattle was way overbooked."
Cons: "This airline seemed to be unprepared at every step of the way. When I showed up to the airport to check my baggage (this was 2 hours before my flight) there was a huge line of people already there. I went to the back of the line and after 15 minutes of not moving I texted my family that I might be missing my flight. As I got closer to the front a nervous and overwhelmed Aeromexico employee went to the back of the line and handed the last person a paper and told her she would be the last person allowed on the flight. Anyone lined up after her was turned away because they had showed up too late. It seemed to me that those people would have made it onto the flight if the airline had been prepared and ready to check everyone in on time. When I was finally able to check my bag there were only 20 minutes left until my flight was supposed to depart. I rushed to the security checkpoint and ran to my gate in fear of missing my flight, only to find another large line of people. They hadn't even started boarding! After waiting 10 minutes in line (10 minutes before the plane was supposed to depart), the crew slowly strolled to the gate. They didn't even seem to care. Overall, my experience was below average, but seeing how people were not allowed to board due to the airline not being prepared for this flight, I would say I won't be flying Aeromexico again."
Pros: "- Good leg room - Good inflight food service"
Cons: "- online boarding pass issued but that was not accepted at the security check. Had to go back to the counter but counter closed early. It was a hassle. If online boarding pass is not valid then the option should be taken out."
Pros: "The movie was probably the best."
Cons: "Flight was 3 hours delayed, I missed my connecting flight. Neither the crew or the pilot apologized for the 3 hour delay. I will never fly Aeromexico again"
Cons: "Online checkin not available. It should be. Gate should be announced earlier"
Pros: "Seats were comfortable and TV for each passenger."
Cons: "Food is really bad. That sandwich can be eaten."
Pros: "Friendly crew and smooth flight."
Cons: "Flight left over an hour late, very simple tasteless food with little choices of beer that was not cold."
Cons: "A lot of time waiting for flight."
Pros: "Amazing airline ! Great everything."
Cons: "The flight details by the Captain. Came on at the end of the flight"
Pros: "There was nothing to like about my experience."
Cons: "I booked round trip ticket's to Cancun from NYC. I had a change of plans . I needed to add my 2,4yr old to my trip.The Aromexico agent wanted to charge me over 1000.00 for the two children, to travel with me even though online the tickets were $200.00.They would not let me book my tickets online because the children were minors even though my ticket was already bought. I ended up purchasing tickets on delta to get to Cancun. However I was under the impression that I would return with Aeromexico on the round trip ticket I had already bought.NO! according to Aeromexico even though you buy a round trip ticket if you fail to use 1 leg of the trip you loose both ways WHAT! Then they refused to allow me to speak to a supervisor it was hands down the worst experience I have ever had with an airline in the 30 yrs that I have been traveling internationally. I would paddle boat rather than use this air again."
Pros: "Everything is better, from aircraft to service to food to the fact that they don't charge for everything. And yet, they are successful. Aeromexico is a great example of a great airline."
Pros: "The service.was good im flying again next time..i also love u can chat with other passangers"
Cons: "That we have to pay for our luggage"
Cons: "No alcohol was available"
Pros: "Delicious pretzels and sparkling water."
Cons: "Horrible at customer service and those travelers with no status."
Pros: "Clean airplane."
Cons: "The in air internet is confusing and frustrating. Everyone around me was trying to figure out how to get on the internet. It’s a joke."
Pros: "Good service and great customer service"
Cons: "App functionality"
Pros: "Nothing because the fly was delayed"
Cons: "The flight has to be on time"
Pros: "The ground crew is helpful in fixing our seats. Boarding procedures are smooth and overall journey is comfortable"
Cons: "the airline can provide more options for us to selecting seat at self help counter. Provide options for food. There are 2 vegan meals out of 3"
Cons: "Better snacks"
Pros: "Arrived safely"
Cons: "The flight was delayed 6 hours weeks before which made the return really inconvenient for my schedule. Then the flight was delayed on the day of the flight until the next day. I did not get to the hotel room until 3:30 AM- 3 hours sleep then back to airport only to have the flight delayed again."
Cons: "Two hour delay including 20 minutes to get flight data because on board computer not functioning. Usual knee in chest seats on commuter jet."
Cons: "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
Pros: "Help with check-in"
Cons: "More friendly staff on airplane"
Cons: "Thank reserved seats at time of purchase for a British airways plane and paid for extra legroom. When I checked in, I was routed to American Airlines and the seats were the same in the entire aircraft except for first class. Why did I pay and shouldn’t I get a refund?"
Pros: "Trip was wonderful."
Cons: "My son and I had seats in different places and they asked him to move forward several rows because of weight and the seat beside him was empty so I asked if I could sit next to him and they said no without giving any explanation. That kind of upset me. Just a short explanation would be fine."
Pros: "The flight attendants were able to find a place for my carry-on luggage when the overhead bins were filling up. I got a seat with extra leg room by chance (without having to pay the extra fees)."
Cons: "There are no snacks served on the flight. The Philadelphia Airport was overcrowded. There was hardly any room to navigate and there was a long line at nearly every women's bathroom."
Pros: "The whole experience was stress free and comfortable."
Cons: "We booked our airline tickets at the same time and our seats were separate. This was the first time flying for my wife so she was very upset when we found out our seats were not together. We had to pay an extra $60 to have the seats moved to an exit seat."
Cons: "It was canceled and our trip has been delayed a day."
Pros: "On time. No delays. Smooth landing"
Pros: "Taking the exit door makes a difference in having enough leg room. Everyone was nice an helpful."
Pros: "The flight was smooth sailing from the beginning to the end and the meal service was good."
Cons: "A little bit of turbulence during the final descent into the airport made it a bit uncomfortable."
Pros: "On time, non stop"
Cons: "New higher prices for less service."
Pros: "No complaints. A smooth flight. Met my expectations. Would fly American again."
Pros: "Finish currently use were the most courteous and caring I ever was serviced by."
Cons: "Not much to recall"
Pros: "The flight was equal to AA service I have had on a regular basis."
Cons: "Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no."
Pros: "They delayed 5 times and we're never honest about departure time. Then lost my luggage. They told me that I will need to go back.to the airport to pick up the luggage which is unacceptable."
Cons: "See above"
Pros: "The American Airways gate agent was very helpful fixing the problem that British Airways created. She went out of her way to get me booked on AA flights to catch my BA flight from London to Riyadh."
Cons: "My original flight was cancelled and the first available flight was 3 days later. BA booked me on the flight but failed to change my ticket from the original flight causing me to miss the flight from Kansas City. At the airport BA agent told me on the phone that I would have to wait 3 more days after I had already waited 3 days because BA canceled my original flight. Because of the flight cancelation I missed two days of work and because of the failure to ticket my following flight I almost missed a full week of work. The BA booking person seemed content that there was no way I could make it to Saudi prior to the end of the week. Fortunately, the AA agent was able to find a way for me to continue my trip on a later flight."
Pros: "Seats were mildly more comfortable than DELTA seats."
Cons: "Passengers with small children weren't offered to board early like with every other airline I've traveled with... Delta, spirit, united, etc. So I ended up being humiliated because we held up the line trying to get situated with the baby."
Pros: "Everything was on time and great."
Cons: "Ever thing was fine."
Cons: "I sat at tha airport for over 9 hours before my flight left. Very poor communication and customer service."
Cons: "Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work."
Pros: "Haven't left yet don't leave until today the flight was behind due to maintenance"
Pros: "On time. Friendly."
Pros: "Check in Miami Stewards Miami Quito portion"
Cons: "Being 3 1/2 hours late from Quito to Miami Being delayed from Denver to Houston and switch to United to coach seats, they did give us coupons though, but after the fact . Luggage arriving late from Denver, customer service didn't have a clue were the luggage was. As we were leaving to come back next day the luggage, we saw it in a carrousel, and pick it up. Republic flight from New Orleans it's not worth it the business class, very poor service ."
Pros: "On time"
Cons: "Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings"
Pros: "The professionalism of the pilots in handling the extremely rough weather during the flight"
Cons: "The meal of a turkey sandwich on dry bread was forgettable . They are co - shared with Qantas and could learn a lot about providing a decent meal on a long expensive flight"
Cons: "- The entertainment system was not working - needed few restarts - on many seats - Food - horrible - Air hostess dropped water on me - not a problem by itself as accidents do happen. However her comment was more annoying - no sorries - not apologies - just said - "oh it's just water - it is refreshing" - Seats pushback was almost broken - it would break your thumb to push the button and then almost stand to push the seat back. - This was transatlantic flight and you charge for liquor? It is not free - you have to purchase - They ran out of red wine (which was free) by the end of the first meal. Do you keep just one bottle for this big 777 fight. - Overall experience was horrible."
Pros: "Our flight had a veteran who had received the Medal of Honor and the pilot and attendants took a moment to recognize him and it was sooo special and meaningful for American Airlines to take the time to thank this awesome individual!!! Thank you!!"
Pros: "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
Cons: "The overhead bins didn't have enough space for carry on for everybody flying."
Pros: "Friendly service"
Cons: "Small crew at Santa Fe airport so luggage took a while"
Pros: "No issues. The whole trip went well."
Cons: "The little lady sitting next to me took my seat but it just let her have the window seat because she could not speak english"
Cons: "Boarding, food"
Pros: "I like how they kept us updated on when the flight would leave"
Cons: "I didn't like that it took so long for us to actually get on the plane. My flight was supposed to leave around 4pm but it didn't actually leave till around 9pm so I had to sleep overnight when we landed in Dallas"
Pros: "Flight was ok"
Cons: "They lost my luggage and I haven't gotten it yet"
Pros: "Everything was smooth, even the getting through TSA process. I had minimal wait time."
Pros: "The plane we new and amazing, loved all the extra features."
Cons: "There was nothing that I did not like."
Cons: "This was my 5th American flight in 3 days, four of which were significantly delayed. I was supposed to meet relatives for dinner; instead I got there at bed time"
Cons: "That my earlier flight was cancelled."
Pros: "Flight attendants very friendly"
Cons: "An hour delay"
Pros: "They really help out families with young children."
Cons: "Internet wasn't working."
Pros: "Easy on and off"
Pros: "The attendant was nice about it"
Cons: "They tried to still get me home on the same day. They even put me on a different airline. It did not work. I am in Chicago for 24 hrs with one $12 meal voucher. A burger at the hotel is $17"
Pros: "The captain was wonderful"
Cons: "The crew were jerks"
Pros: "Boarded on time"
Cons: "Sat on tarmac in United plane at destination (Denver) from 2:40 pm to 3:35 pm. Waiting on a gate to unload...just long enough to miss my 3:30 pm United connecting flight. Why couldn’t United have delayed the connecting flight a few minutes knowing we were sitting in another of their planes just a few feet away?"
Cons: "They delayed so long that I had to reschedule for another day. This is after watching planes to other possible locations take off before United would switch peoples tickets. This was after a 4 hour layover completely disappeared. They should have been able to reroute planes or something after the first 2 hours of delays since it was for a weather phenomena that gives tons of warning (at least 24 hours)."
Pros: "Thanks for the free cocktail"
Cons: "My United connecting flight was delayed. I rushed to arrive at the gate prior to the departure time to be told the plane had left early and I had been rescheduled to the next morning at 7am. However, there were no vouchers available for me to stay in a hotel or get food. So, I was able to get a flight on American that got me home the same night. By the way, the American flight was delaying takeoff to wait for passengers who had been delayed on their connecting flights."
Cons: "Gate personnel was unable to direct my 77 year old mother where package claim was. Being unable to go to the gate without a ticket I was unable to assist her. She wandered for about 35 minutes before I could decipher where she was at and was able to direct her by phone. The gate personnel just told her to follow everyone else. What a thing to say to someone."
Pros: "Forthright on giving out informatiom"
Pros: "Security was quick and easy to get through."
Cons: "There were only 2 stalls in the bathroom in our gate area."
Cons: "Not enough room!"
Pros: "Agent at check-in was very, very helpful and accomadating"
Pros: "Great flight! On time. Pleasant crew. Good snacks"
Pros: "Traveling fast"
Cons: "To pricey"
Pros: "The flight crew tried to make the best of a bad situation."
Cons: "We paid good money for first class tickets expecting to get a hot dinner meal on the flight so we had not eaten. By the time the flight was allowed to take off, the dinner onb the flight had sat too long and they were not allowed to serve it. They gave us a coupon for $20 buck to eat dinner at San Francisco airport upon arrival but of course no restaurant is open at 2:00 am."
Pros: "Everything went perfectly! Check-in easy, security line fast...gate support was professional and pleasant, flight attendants great, pilot very friendly & it was a jammed packed flight!"
Cons: "Everything was good"
Pros: "Online movies and TV"
Pros: "Easy to board friendly"
Cons: "The snack food selection, price on wifi"
Cons: "A passenger had to move because of an allergy to the "emotional support dog" in the seat next to her. They moved her before the rest of the flight had boarded, so the seating got messed up and took quite a bit of time to sort out. The flight crew seemed to be extremely put off by the whole scenario and couldn't seem to keep their displeasure professionally under control. I ended up volunteering to move because the passengers who caused the problem refused to bend. For all the crew's displeasure, they didn't handle the passengers, the passengers handled them."
Pros: "No turbulence. Easy-in, easy-out"
Cons: "Not much leg room or seat space. Also for over 2 hour flight, no food was offered."
Pros: "Good flight. On time. Good crew. Decent legroom."
Cons: "Not enough room for suitcases in overhead bins. Crew could tell people not to put jackets in overhead bins but did not. Food selection - would be nice to have a choice of 2-3 snacks."
Pros: "Both flights were delayed."
Pros: "Got us here early, smooth ride"
Pros: "The crew was polite."
Cons: "The plane was flithy. The crevice between the seat and the wall of the plane was caked with filth. The beverage served was lukewarm water, with no other choices. The plane was uncomfortably hot."
Pros: "Great, friendly crew. Nice snack!"
Cons: "Seat was not as comfortable as some flights I've been on."
Cons: "My suitcase was ruined in transit to Kansas City. The help desk basically asked me to leave my bag behind for three weeks to see if they can fix it. They had no means of looking after the contents. Was I suppose to carry my content???This was ever so frustrating since the suitcase was brand new. Then the lady told me that my warranty on the bag will cover the damage. It was obvious she was not willing to help and did not have a clue what she was doing thus I just logged the complaint and had by suitcase sorted out the San Francisco Airport. They were very helpful."
Pros: "Able to pick seat"
Cons: "A little tight"
Cons: "there was no outlets on the flight for me to conduct business and to use my laptop to access wifi."
Pros: "The pilot comes on and tells us what's going on. I like being informed."
Cons: "When offered a drink, how come we aren't offered the whole can of coke? If we don't want that much we can always say no. Also, I rated entertainment and food low only because there weren't any of these to rate. The overhead was so full that I couldn't place my bag in the overhead. The luggage check in is no longer a service a customer is provided if 1) I have to pay to check one in. 2). I have to lug it around with me only to have no place to put it. 3) the amount of time it takes to get off and on the plane because the line backs up while everyone waits on prior passengers to get their luggage into or out of the overhead (some are too short, too weak, ot placed their overhead ten rows away). Yikes!"
Pros: "I asked for assistance because I have a hurt foot and wear a boot, so walking is difficult. There was someone at every stop wAitng on me with a wheel chair and they quickly got me to my next gate and also asked if I needed the rest room or wNted to stop and get a drink or food. Very very Attentive and friendly!"
Pros: "Considerate crew"
Cons: "Late, plane problem, replacement needed hasmat, blood, missed connection, sent to hotel, two hours sleep before I had to spend $60 for taxi to get back to airport, baggage mishandled, baggage arrived two days late."
Cons: "the flight attendeds werent friendly"
Pros: "It eventually ended"
Cons: "Spent almost an hour before actually taking off. Terrible service. No"
Pros: "The seats were comfortable."
Pros: "The stewardess that tended to me was extremely nice and had a wonderful attitude. Effortlessly, she accomplished her job and made myself and everyone around feel comfortable with limited means."
Cons: "Flight delay. Some flights have phone chargers-This flight did not. no pillows"
Pros: "Leg room on the flight was better than expected."
Cons: "I slept most the way. So which I had my pillow and blanket. Lol"
Cons: "Seat in back of plane from Houston to Tampa horrible seats would not incline foot space barely big enough for legs <9 inches. Those seats should never be assigned I feel like I wasted $ by the horrible seating!"
Cons: "Seat cushion uncomfortable, seat back wouldn't stay forward"
Cons: "I don't like small crowded planes. You get off at gate 50 and have to race to gate 20 to catch your next flight."
Pros: "I have no compliants at all. :)"
Cons: "Three gate changes prior to departure"
Pros: "On time!"
Cons: "No jetway, long walk to the next gate and then the same long walk back down to board the plane for the second leg of the trip."
Pros: "The new planes are great."
Pros: "It was seamless. Everyone excellent and flights on time."
Cons: "Still would like a snack choice."
Pros: "Comfortable seats"
Cons: "Complimentary drinks and snacks"
Cons: "The seats"
Pros: "Boarding was chaotic, but fast."
Cons: "The cost for checking my one oversized bag was literally robbery for the fee."
Pros: "It is a discount airline - and a good performer in that mix."
Cons: "I am not a big fan of the nickle and dimeapproach."
Pros: "Pilot was very shakey for landing. Entire plane sounded like it was about to fall apart. One guy even shouted during the landing it was so awful."
Cons: "Customer service was great but the plane equipment and pilot needs attention."
Pros: "The pilot was a hottie"
Cons: "Cost of luggage Cost of seats if you wanted to sit with travel mate Uncomfortable seats We wanted c&e ang got e&f"
Pros: "That the plane wasn’t full. I had lots of room."
Cons: "Flight was 2 1/2 hours late, expensive ‘food’, expensive drink, (water), the tray was way too small, nothing but a menu and evac instruction card for ‘entertainment’. Fares look low, but end up more expensive in the long run. That was my first, and last, time on Spirit."
Cons: "Being stopped when I was boarding and notified that I had to pay an additional $65 to carry a bag on the plane was frustrating."
Pros: "Everything- each employee i encountered were friendly"
Cons: "I never like flying- so just being in the air"
Pros: "It was a smooth ride all the way around."
Cons: "High price of food. Have to have credit cards to purchase food or drink."
Pros: "Everyone was so nice! Liked having my puppy being able to ride in cabin with me."
Cons: "No wifi"
Cons: "Charge for everything"
Cons: "It was terrible delay there and delay back we will never fly again with spirit"
Cons: "Delay, delay and more delay"
Pros: "The food options"
Cons: "the employees at the gate desk"
Pros: "Easy check in ! So glad I could print my boarding pass! I couldn't print it at home. Nice staff."
Cons: "The lady screaming constantly at security! Good grief! Gate 77 she was an employee. It rang out across all the gates. Felt like cattle being herded to slaughter. Everyone else was very courteous."
Pros: "No delays"
Pros: "From boarding to landing to eveytjing3!! Top 3 fkughta of my life and I've flown over 65 times"
Pros: "On the outbound seat I was able to purchase a big seat up front. Nice wide comfortable seat up front for an extra $40. Not so lucky on the return. Setting in the regular seat offered plenty of legroom, but not much padding and don't recline."
Cons: "After paying $50 for a checked bag each way it really wasn't a bargain! Snacks are expensive and not allowed to put my backpack in the overhead bin, had to be at my feet."
Cons: "Exorbitant orices for checked luggage, no complimentary snacks/drinks, stewards sub-par"
Cons: "Tight fit paid too much for baggage and the flatulent person next to me."
Pros: "The staff was super friendly and professional. Easily approachable and informative. The plane was clean and welcoming."
Pros: "on time"
Cons: "too many rules and regulations to remember in order to avoid paying exorbitant fees. They seemed to allow the 1 personal item carry on to be larger than their stated size but I was not willing to gamble and therefore could not even take a backpack on board."
Pros: "On time friendly staff."
Cons: "I didn't like the fact that my flight was rescheduled for three hour earlier than my original flight time and then waited over an hour because of "paper work" on the terminal."
Pros: "Raise ticket price and don't charge for first suitcase"
Pros: "I liked that the prices for tickets were very affordable."
Cons: "I hated that upon arriving to airport to check in with my one small carry on bag, I had to pay $100 to take the bag with me on the plane. The ticket was only $89 and they charged me $100 for the small carry on bag. how is that logical? I could maybe understand charging $50 since they need to make all this extra money I guess, but charging more than the ticket is just absurd and not logical. This left a very bad taste in my mouth and I will not use them ever again. I feel fooled by them cause there were no messages or warnings about the cost of carry one. Very disappointed"
Pros: "All good"
Cons: "All gw"
Pros: "Will never fly spirit again"
Cons: "Yall charge entirly to much for bags"
Cons: "the was cancelled"
Pros: "I like their no nonsense about bags."
Cons: "they force us register."
Pros: "Seats (row 1) at random"
Cons: "High prices for food"
Pros: "Good value for the money."
Cons: "Narrow seats"
Pros: "Exit row seat"
Cons: "Almost everything else"
Cons: "All drinks were $6"
Cons: "cancelled flight and not enough customer service to deal with people"
Pros: "Second leg was hot as an oven in that plane and the flight attendant yelled at us the whole time sit down sit down sit down they were horrible"
Pros: "The price of the ticket"
Cons: "Needs more leg room"
Pros: "from check in to landing everything was great!!"
Airlines flying from Kansas to Ecuador have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kansas to Ecuador
Masks required on board, masks provided on flights from Kansas to Ecuador
Social distancing seating
Middle seats unavailable to book on flights from Kansas to Ecuador
Testing for antibodies, testing for symptoms for flights from Kansas to Ecuador
Waiving of change fees. Search flexible flights from Kansas to Ecuador