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Cons: Best service

Pros: The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available.
Cons: Can't think of anything, everything was very good.

Pros: Qatar Airways ground staff and cabin crew were excellent throughout the journey. The cleanliness and comfort of the plane was also fantastic.
Cons: I can't think of anything that wasn't good.

Pros: Yes

Pros: Same as before
Cons: Same as before

Pros: Great crew, great customer service by phone, great food and entertainment.
Cons: Boarding and deplaning took ages, but don't they always?

Pros: Perfect

Pros: Uneventful flight. Baby in next row only cried intermittently
Cons: Please place crying babies in a sound-proof compartment

Pros: Crew was professional
Cons: Plane is dirty Food is disgusting Bags treated so badd

Pros: The crew was amazing:)
Cons: The availability to have vegan meals....

Pros: Good
Cons: Food

Pros: Patricia (cabin crew member) was particularly nice to us, and encouraged us to move to a row of empty seats so we could lie down and sleep for the second leg of our 24-hour flight. Air ventilation on this plane is excellent. Food was good. my low-lactose meal found me even after I had moved seats. overall excellent flight.

Pros: New plane and Q suite was excellent
Cons: The AVML selection could be better

Cons: i did not like the baggage policy for cabin baggage, where i am not allowed to carry my personal item and a carry on separately.

Pros: NA
Cons: NA

Pros: Qatar beats every US based airline, hands down! The planes are clean and modern with better seats, leg room, technology, food and staff. Everything is included in the cost of a ticket, something that US airlines should learn! I cannot say enough about the experience and wood recommend to anyone traveling to destinations served by this airline.
Cons: I cannot think of a single thing.

Cons: Had an 11hr delay overall, 3.5hrs sitting on the tarmac only to be told to disembark for dinner at the airport. Then told that we won't be getting on until 7am the next day, but only really started boarding at 8:30am. By the time we were told about the reschedule to the next morning, it was too late to get a hotel room (too far away) and was told that I could use a 'Quiet Lounge' at the airport (which wasn't quiet). While waiting to board at 7am the next day, ground staff told us that they had to change the plane so there would be a further delay. On boarding, we discovered that it was the SAME PLANE.

Cons: Did not make this flight.

Pros: Quick

Pros: The plane was virtually empty and the service was good.
Cons: The plane from Doha to Dar was infinitely less nice than the plane from New York to Doha. It was borderline offensively unequal.

Pros: price, comfort, food
Cons: arrived late, causing connection stress

Cons: No internet

Pros: Excellent service. Excellent quality of food.

Cons: I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids

Pros: Foods, crew are accomodating and all sevice facility are very good
Cons: Just update the movies regularly

Pros: Smooth take off and landing.

Pros: The entertainment console is dismal
Cons: Comfort of seat size has shrunk!!! Good grief.

Pros: Dedicated to customer service

Pros: Seat features. Extensive beverage and food menus. Great IFE system
Cons: Had to flag down crew for pre-departure beverage and hot towel. They are usually more attentive

Pros: Boarding from Doha and service in doha.
Cons: ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?

Pros: the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper.
Cons: i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us.

Pros: Very nice. Everything was great.

Pros: Landing and botding is safe
Cons: ....

Pros: The kit was really helpful for the really long flight. Good service!, food was better than our previous flight
Cons: Took a long time to get the trays after meals (at least 30-40mins) , didn't offer smaller snacks such as cookies between meals,

Pros: Comfort and Cleaniness.
Cons: Food and ways to provide chairs - avoiding providing wheel chairs and food requirement.

Pros: Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable
Cons: Meal plan customer service

Cons: Not that many choice in movies

Pros: The flight was on time and boarding was fast

Pros: Timely response on the phone.
Cons: Timely response on the phone.

Pros: The food was the best airline food out there. Also, the regular economy seats recline more than other airlines.
Cons: The boarding process was chaotic. There was. O system to the boarding and it made for a lot of pushing to get in line.

Pros: The crew was extremely professional. The stewards were beautiful and young not like on US flights..
Cons: The seats were very uncomfortable, My tail bone was hurting badly and sitting on pillows did not provide any relief. The food was terriable. Not much choice.

Pros: Service and crue was good
Cons: Food

Pros: The entertainment options.
Cons: I didn't have any complaints. I thought everything went very well.

Pros: The seating, crew members, and entertainment was really good.
Cons: I was given two options to choose from for brunch which were scrambled egg with sausage and paratha. Upon asking for paratha I was told that they ran out of Paratha. This happened very first time with me. Even though the crew provided me with excellent service I was surprised to hear the Qatar Airways could run out of food?

Pros: Excellent service and in time flights.
Cons: Nothing.

Pros: Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious.
Cons: Seats were a little narrow, especially the middle ones but to be expected when flying economy.

Pros: The guidence between flights I was the only person off my flight to transfer and they sill had a gal waiting to take me to the next gate

Pros: I like everything about Qatar Airways

Pros: Once I made it to my seat, easily slipped back into a meditative trance.
Cons: Unannounced delays. Waited in a line, then another one. Probably just different security protocol than I'm used to.

Pros: Truly give star service for business class

Pros: Comfortable and Clean

Pros: No delays.
Cons: The entertainment monitors were SUPER laggy with response. Image quality wasn't great.

Pros: Crew was helpful, food was good
Cons: Seats could have been better

Pros: excellent crew
Cons: seats could be wider and seatbealts cud be wider

Pros: Good leg room in aircraft and comfortable seating.
Cons: My checkedin baggage did not reach the final destination and was delayed by 24 hours. Further, when my baggage did reach, one suitcase was damaged. Did not expect this from Luftansa.

Pros: Staff were ok, did all they could
Cons: Not enough information especially for people with connecting flights

Cons: The boarding gate has too little space and was chaos.

Cons: The cabin crew ignored my repeated calls for service. I willing gave up my seat so a couple could sit together with their kid and sat behind my wife and kids to be nice. They than reclined the seat back and my seat was broken do I asked them to put the seat forward and they ignored me. I informed the cabin crew that they weren't being considerate after all I gave up my seat to them. The cabin crew told me I could leave my 4 yest old and 3 year old alone and move to a new seat.

Pros: Live TV
Cons: Good quality

Pros: Nice, uneventful, on time flight with adequate food and entertainment. Good seat recline. Good service. Boarding from the back of the plane makes good sense.
Cons: First time my knees have touched the seat in front of me (I'm 5-10). Not sure how much more airlines can squeeze us in. Good seat recline is great if everyone is reclining, if not you will have someone in your lap. Had to ask person in front of me to not recline during meal. What really bothered me though was paying for a reserved seat and finding out we had been moved to the dreaded back row due to an equipment change. Strongly suggest passenger notification for this move. Was able to re-reserve seats on check in but there were some significant angst when I found out about this mischief.

Pros: The flight crew was amazing and the overall experience was great.

Cons: Flight was late.

Pros: Nothing
Cons: Everything

Cons: Cancelled flight.

Pros: Crew we're very efficient and courteous.
Cons: Seating comfort.The seat from Frankfurt to Mumbai was not very comfortable. The assigned seat didn't recline. Had to change seat but the old aircraft seating comfort was not up to business class mark.

Pros: Flight crew, including air-hostesses were very polite, accomodating, and helpful. Entertainment system consisted of a big screen LED.

Pros: Comfortable seats. On-time flight.
Cons: Entertainment system difficult to use. Vegetarian food was mediocre at best.

Cons: Food Seats

Cons: Worst hospitality. Asked for water, never came to serve. Had to remind and call couple of times.

Pros: I did get my meal request for the 2nd leg.

Cons: The flight was delayed 6h. I got to the destination late And I was late for work Went to work restless

Cons: Food quality on Detroit - Frankfurt could have been better. About Frankfurt airport: the security check (between gates - for going to gate for connecting flight) was in-efficient. A single agent working while multiple other agents idle nearby. Processing speed was slower than other European & US international airports.

Pros: It was a good flight. Crew, boarding, food were good.
Cons: Very narrow seats.

Cons: Travellers

Pros: I enjoyed just relaxing, eating good food, drinking as much quality alcohol as I pleased and having all the entertainment I could ask for
Cons: The entertainment system could remain active till the actual opening of the doors. Why not?

Cons: Rude staff and poor connection management. Airport sucks.

Cons: Same as above

Pros: excellent service.
Cons: I always feel that Lufthansa short changes passengers for the flights to the East. 2 tiny washrooms for business class passengers. Toilet lids non- functional. The flat seats are definitely not comparable to ones for travel in the Western Sector.

Pros: excellent service and crew

Cons: Less leg room

Pros: 1. Good choice of movies. The entertainment recommendations by airlines were well thought of. 2. Crew and service was one of the best. They timely came and offered juice and water. 3. We were well informed when flight had to make few rounds in the air before landing.

Pros: The flight was delayed due to air traffic control issues. It didn't make a difference for me but many people missed their connection. However, the crew were all friendly and the Captain was very outgoing and communicative.
Cons: Late flights are never good.

Pros: I liked the food - especially vegetarian options.
Cons: There was very limited vegetarian food available, should have been amply available. The crew was running around to get more veg meals.

Pros: New planes but staff not friendly
Cons: Food was terrible. Definitely need to increase food budget and quality. Compare with Emirates about same fare much better food and drinks.

Pros: Even though we were a little late boarding and taking off, we still arrived 15 minutes early. The on board snack was pretty good (cheese sandwich) and the coffee was lovely - good quality and just what I needed.

Pros: Extremely polite and courteous.

Pros: The friendly crew were good.
Cons: Insufficient legroom, limited drink options and dirty toilets. The flight was booked completely and hence the toilets were always occupied and unclean.

Pros: Entertainment food and friendly crew! Alles gut!!!
Cons: Small seats

Pros: service was good except for 1 attendant that didn't want to be there. Entertainment choices were very good.
Cons: Food was very poor. Chicken was rubbery and the two pasta choices tasted horrible with no meat choice other than chicken. The biggest issue was the extreme delays from Lufthansa that ate into a 4+ hour layover that I should have had at LAX instead I arrived at the opposite terminal from my LAX flight with no time to get through customs and onto the plane I missed the plane by 10 minutes and had to book a hotel that wasn't paid for because it was Lufthansa's fault and not United which then put me and my family home a full 24 hours later than was originally planned.

Pros: WiFi, entertainment and USB charging was good.
Cons: Felt herded like cattle during the boarding process. No children's amenities as advertised. Children's meal was so-so. Adult meals had chocolate included, which children's meal did not have. Seriously?! The snack provided was all inclusive for adults and children and was way too spicy for my 6-year-old.

Cons: Very crowded, the lady behind us was coughing her lungs out the whole flight. Flight was smooth but arrived behind schedule. Actually landed on time but we didn't get to the terminal for almost 15 minutes. The Frankfurt airport is a nightmare, worst designed airport I have been through.

Pros: I was so pleased with all the people involved from ticket desk to pilots and stewardesses. I would recommend Air Canada to everyone.

Pros: Everything except food
Cons: My family took a flight earlier and my daughter complained about giving chicken to her although she was registered asian vegeterian. Same think happened to me as well. I was offered chicken even when i asked for asian vegeterian. When i asked to replace with vege option, the crew member replace with sea food, If this happens again, on my return flight, i am not going to let it go.

Pros: Good service, clean airy aircraft
Cons: Boarding in Munich not well organized for business class passengers as it could be

Pros: I liked food, entertainment on board, atmosphere, professional crew, arrival on time

Cons: The quality of vegetable roll served was absolutely not upto the mark. And when asked for an alternative such as a bread bun with butter .. that too was denied. For a long flight this small things make a lot of difference in the customer satisfaction.

Pros: Crew crew crew. Great crew. Food Entertainment
Cons: Size of seats too small in economy Leg space narrow

Pros: Prompt boarding and takeoff, comfortable seat, good service and food.
Cons: I did not like the fold-out tray as well as the fold-down tray, no personal screen for the first row.

Pros: this flight was very good, all right.
Cons: Movies need to be have better selection - are allways same, no pleasant movies.

Pros: The crew were good and worked hard with what they had.
Cons: The flight was more than 2 hours late, the entertainment system for the entire cabin paused every few seconds and they ran out of one of the food choices very early.

Pros: Clean plane , good crew ,
Cons: they didn't load my baggage from flight 1 to 2

Cons: Entertainment system was not working on all seats

Pros: I

Pros: Crew were very good.
Cons: No vegan food available.

Pros: The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful.
Cons: Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat.

Pros: The crew was very friendly.
Cons: No wifi on a 9 hour flight. Takes a long time to get another round of coffee.

Pros: Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times
Cons: The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese

Pros: Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him.
Cons: TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!

Pros: Crew very professional
Cons: Boarding was a little confusing

Pros: The crew was excellent.
Cons: The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade.

Pros: Friendly attendants, entertainment variety
Cons: Comfort, food could have been better.

Cons: Not really an Air France flight, AF not interested in taking care of their frequent fliers.

Pros: Air France has the best crews! They really go the extra mile.
Cons: My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally.

Pros: The airplane
Cons: Nothing

Pros: Flight was delayed 4 hours with no explanation
Cons: Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me

Pros: Crew members
Cons: Up to 1 hour late and they leaved my baggage in Paris

Cons: they lost our luggage very inconvenient

Cons: I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone.

Pros: Entertainment

Pros: Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable

Pros: Over all pretty good for price.

Pros: Good selection of movies

Pros: Staff was so helpful and attentive to our needs.Providing service with a smile.

Cons: I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest.

Pros: The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well.

Pros: Quiet! No noise-canceling earphones needed. Delicious food.

Pros: Haven't flow with Air France for some time now and definitely noticed a lowering of standards
Cons: The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically.

Pros: The cabin crew were excellent
Cons: We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!

Pros: The crew and flight was faultless
Cons: We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight.

Pros: Nithing
Cons: They were unfreindly and rude.

Pros: The friendliness and courtesy of the staff.
Cons: One piece of my luggage was left behind in Paris.

Pros: Arriving safely.
Cons: We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip.

Pros: The space and the people
Cons: Nothing

Cons: Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now.

Pros: Nothing special
Cons: They start serving late the apperitif before taking off and take it back right after.

Cons: The room between seats is unbearable.

Pros: Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind.
Cons: Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came.

Pros: The food, the service and everything else is fine, quite good.
Cons: However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight.

Pros: It was on time
Cons: Food was AWFUL! Better to serve nothing

Cons: There were not noodle soup ready this time.

Pros: Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination.
Cons: Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared.

Pros: Getting there on time despite delay
Cons: entertainment had very old media and no recent additions. Crew was not very organized

Pros: The crew nice people, boarding was fast and pleasant, the flight was pretty good
Cons: nA

Pros: All crew I interacted with was great, friendly, and helpful.
Cons: Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good.

Pros: The Crew was the only thing that stuck out. Associates had Way more patience than i.
Cons: Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage

Pros: Nothing..worst experience ever. Simply apologising for delayed doesn't help
Cons: Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again.

Cons: Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday.

Pros: Boarding was fast and efficient. Flight attendant staff were friendly and very courteous.
Cons: Vegetarian food choices are too limited. Snack and beverage availability on long flights like this are too few and far between.

Pros: Boarding efficient, Air France flight to Paris was brief and pleasant.
Cons: Seat a bit uncomfortable

Cons: Customer Service is Dead with British Airways!!! I will make every effort not to fly with BA again

Cons: The pancake was not cooked enough couldn’t eat it

Pros: Premium class is good value on the A380 but not quite to par on the older 777s

Cons: People could have helped

Cons: nothing - service for the money was top notch

Pros: The crew was nice
Cons: Se take to much turbulence

Pros: The crew was super friendly and definitely enjoyed the selection of movies. Plus I was surprised with how much food and drinks were offered by this airline. It was great especially the ice cream treat.
Cons: The seats were a little uncomfortable but to be expected on long flights.

Pros: Comfort
Cons: Wifi and entertainment need help

Pros: Boarding was efficient. Flight took off on time and landed ahead of schedule. Exactly right for a short no frills flight.
Cons: N/a

Pros: I loved everything about it , i enjoyed the comfort, food , entertainment , the crew were very friendly and very helpful , i was pampered all through the trip thank you .
Cons: Nothing

Cons: The plane was at the gate for almost 2 hours due to the fuel tanks - apparently the engineers didn't know which tanks were refueled. Sounded a bit weird. I bill at $800 per hour - I think I should be compensated for my time.

Pros: Left and arrived on time. Bag travelled free.
Cons: No legroom for tall people. Stuffy cabin.

Cons: Double charge and unprofessional untrained staff on the counter

Pros: Terrible food. The food will actually make you sick.
Cons: Charge extra for food but provide food that will not make you sick.

Cons: The entertainment system kept bugging out on me and would not work correctly.

Cons: I noticed that a rubber beading of a sliding part of the left wing was worn out and was waving with the wind. I feel this should be fixed immediately for our safety.

Pros: I made it
Cons: If I were a bit older or slower I wouldn’t have made plane. It is unfortunate I had two leg journey to Ireland. BWI - Heathrow- Dublin is a difficult journey with 1 hour layover. I nearly had to push old ladies out of the way to make connection. Very stressful and left headphones in haste to make flight. Not an enjoyable experience.

Pros: The modern plane and comfortable seats, fast boarding with little queue
Cons: The new strange self check in and baggage drop proceedure

Pros: Crew was superb, very friendly and helpful as the handle of my bag broke. They did all they could to assist.

Pros: Quick flight, drinks available.
Cons: I recall a snack being served on my first BA London-Belfast flight. Apparently that’s no longer done?

Pros: Great seats and great aervice
Cons: Entertainment system is outdated and too small. Akso needs more chides

Pros: 20 minutes late taking off and made up a few minutes. They had run out of sandwiches that we liked so we didn't bother with buying food all in all I'm so food so so trip

Cons: Flight was okay. Did not get my bag after landing at Mumbai airport. Have to wait 24 hours to get it. Very inconvenient.

Pros: Nothing to like
Cons: 11 hours wait time!!!! No lounge entrance No food!

Pros: Choice of inflight entertainment
Cons: Crew couldn’t serve hot drinks, focussed on clearing trays!

Pros: The crew was great
Cons: In Dubai, British Air won't allow you check in more than three hours prior to flight time. Since you can't check in, you can't go through security. Since you can't go through security, you can't get to the actual terminal (where all the stores, restaurants, lounges, etc are). Therefore, if you arrive at the airport too early. you're stuck in the outer holding area prior to the check in area. Nothing to do. Nowhere to go. Still weighted down with all your bags. A real bummer. Once you're allowed to check in, it takes about 30 minutes to get to the real terminal (check in, emigration, security, train ride, etc). The flight starts boarding one hour prior to departure. This leaves about 90 minutes to make it through the entire terminal and get to the gate. Any extra time can be spent looking at all the things you could have enjoyed if you could have checked in earlier. Since nobody including British Air told this in advance, we ended up twiddling our thumbs for eleven hours in the outer holding area.

Pros: The flight staffs were awesome
Cons: No USB port on the plane

Pros: The staff was very friendly, responsive, and helpful. They made sure we had timely service for all aspects of the trip.
Cons: We were involuntarily downgraded from Business to economy for our 9 hour flight from London to Mumbai. Outside our party of 3 there was also another party of 3 in the same boat as us. It seems like British Airways is too aggressive with overbooking the higher end sections of the flight, which seem much less likely to have people 'no-show' (either because it's for work or because they've spent so much for the tickets).

Pros: I have physical limitations and required assistance stowing overhead luggage and help getting out of seat. Crew were terrific. Wheelchair assistance also great. Travels on my own.

Pros: Good
Cons: Nothing

Pros: Same as above
Cons: Same as above

Pros: A few of us were held up on the tram. The doors were shut And they held the plane and accommodated us. For that I give 10 stars. I will always try to book British Air first

Cons: Nothing

Pros: Great entertainment and the food was better than the usual
Cons: Big negative was switching planes at Heathrow. Heathrow transfer services for people with their own wheelchairs was a horror. At one point we were put on a shuttle bus underscored with no body to help us when we disembarked . Once someone showed up they complained that they had to push wheelchair so far to gate which of course was the furthest distance away.

Cons: My wife didn't able to travel. She is on h4 visa and when we tried to checkin at airport staff said she can't travel because she doesn't have valod visa in her passport for us. I tried to explain to staff that her h4 visa is her us visa but didn't accept. I have no problem with uk policy but atleast britiah airways should let is know when we booked ticket that you need visa on your passport. I will never ever travel through british airways.

Pros: The staff helped me board and get better seating.
Cons: There was only one meal through out. A few snacks here and there.

Pros: The 787s are super spacious!! Economy class never felt so good.

Pros: The crew was great & the food was great too. Service was excellent, very friendly. Managed to get a window seat. It was perfect, a little cozy nook of my own. The 787 had only 7 seats in a row, the configuration was better, more comfortable.
Cons: Nothing to dislike, all good.

Pros: The flight was quite nice overall. The food was good, there was plenty of entertainment options, and the crew was pleasant.
Cons: The boarding could have been organized a bit better: calling specific rows and maybe loading the plane from the back to front, not just having everyone board at once. A few too many interruptions while trying to sleep, watching a movie, or just not wanting to be bothered

Pros: Flights were on time, staff was courteous.
Cons: leg space was inadequate, air conditioning was not adjustable, choice of indian movies was not very good.

Pros: Flights were on time, staff was courteous.
Cons: Food was not tasty, leg space was inadequate, air conditioning was not adjustable,

Pros: Very pleasant and solicitous British cabin crew.
Cons: Delayed departure.

Pros: What a different experience in relation to last week!

Pros: Great service!

Pros: The entertainment and the service
Cons: Both legs delayed, almost missed connection due to delay and the crew on the flight didn't seem to care. When we asked if they could inform the next flight that our flight wasn't delayed, the stewards response was "our planes don't wait for anyone". Real friendly. Wish Southwest flew to Europe!!!!

Pros: Everything was organised.Didn't even waste a minute.I should say excellent service being my first trip withBA

Pros: The aircraft

Cons: I require wheelchair assistance .. There was only one person servicing the entire group of people on the prior flight as a result it took us way longer to get to our connecting flight and we all ended up missing it. I had to spend over 12 hours in London .. Which was very uncomfortable and tiring for me considering my poor health, the previous 8 HR flight from Boston-London and the upcoming 9 hour london-Mumbai.

Pros: Boarding went smoothly.
Cons: the seats are horrible! I expected more comfort on an airbus. there was less room on the international flight than on domestic flights on other carriers!

Pros: The premium economy seating is worth the extra money. The seats were incredibly comfortable.
Cons: The food was not very good, but it rarely is on long flights.

Pros: The crew members are friendly and efficient in getting people on and taking off. Even with flights being full in all segments, it was smooth and fast to get people on and sit down.

Cons: No alcohol was available

Pros: Upgraded
Cons: The plane departed 1.5 hours late due to crew issues.

Pros: Delicious pretzels and sparkling water.
Cons: Horrible at customer service and those travelers with no status.

Pros: The crew was polite and friendly.
Cons: Not canceling the flight with no reason given.

Pros: Good service and great customer service
Cons: App functionality

Pros: The ground crew is helpful in fixing our seats. Boarding procedures are smooth and overall journey is comfortable
Cons: the airline can provide more options for us to selecting seat at self help counter. Provide options for food. There are 2 vegan meals out of 3

Cons: Better snacks

Pros: Nothing.
Cons: Two hour delay including 20 minutes to get flight data because on board computer not functioning. Usual knee in chest seats on commuter jet.

Cons: The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery.

Pros: On time, kind crew
Cons: Bigger seats

Cons: Thank reserved seats at time of purchase for a British airways plane and paid for extra legroom. When I checked in, I was routed to American Airlines and the seats were the same in the entire aircraft except for first class. Why did I pay and shouldn’t I get a refund?

Pros: Trip was wonderful.

Cons: My son and I had seats in different places and they asked him to move forward several rows because of weight and the seat beside him was empty so I asked if I could sit next to him and they said no without giving any explanation. That kind of upset me. Just a short explanation would be fine.

Pros: The flight attendants were able to find a place for my carry-on luggage when the overhead bins were filling up. I got a seat with extra leg room by chance (without having to pay the extra fees).
Cons: There are no snacks served on the flight. The Philadelphia Airport was overcrowded. There was hardly any room to navigate and there was a long line at nearly every women's bathroom.

Pros: Quick boarding, smooth on time flight. Easy access to DC from Reagan airport

Pros: I liked boarding first and the additional leg room that I purchased
Cons: My TSA Pre was not on my boarding pass even though I have had a KTN since this past May!!

Pros: The whole experience was stress free and comfortable.

Cons: We booked our airline tickets at the same time and our seats were separate. This was the first time flying for my wife so she was very upset when we found out our seats were not together. We had to pay an extra $60 to have the seats moved to an exit seat.

Pros: On time. No delays. Smooth landing
Cons: N/a

Pros: Love seat space in aisle 8f. I remember that is a perfect seat for persons 6'3" or better. I got a chance to nap for about 1 hour, not normal for me. Very comfortable.
Cons: Everyone was really good

Pros: Taking the exit door makes a difference in having enough leg room. Everyone was nice an helpful.

Pros: On time, non stop
Cons: New higher prices for less service.

Pros: No complaints. A smooth flight. Met my expectations. Would fly American again.

Cons: I cancelled this flight months ago, yet it was still in your records

Pros: Finish currently use were the most courteous and caring I ever was serviced by.
Cons: Not much to recall

Pros: The flight was equal to AA service I have had on a regular basis.
Cons: Nothing

Pros: The speed of service
Cons: We had several rude flight attendants

Pros: Nothing
Cons: Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no.

Pros: They delayed 5 times and we're never honest about departure time. Then lost my luggage. They told me that I will need to go back.to the airport to pick up the luggage which is unacceptable.
Cons: See above

Pros: The American Airways gate agent was very helpful fixing the problem that British Airways created. She went out of her way to get me booked on AA flights to catch my BA flight from London to Riyadh.
Cons: My original flight was cancelled and the first available flight was 3 days later. BA booked me on the flight but failed to change my ticket from the original flight causing me to miss the flight from Kansas City. At the airport BA agent told me on the phone that I would have to wait 3 more days after I had already waited 3 days because BA canceled my original flight. Because of the flight cancelation I missed two days of work and because of the failure to ticket my following flight I almost missed a full week of work. The BA booking person seemed content that there was no way I could make it to Saudi prior to the end of the week. Fortunately, the AA agent was able to find a way for me to continue my trip on a later flight.

Pros: Seats were mildly more comfortable than DELTA seats.
Cons: Passengers with small children weren't offered to board early like with every other airline I've traveled with... Delta, spirit, united, etc. So I ended up being humiliated because we held up the line trying to get situated with the baby.

Pros: It was excellent!!! The service, the food, flight on time. Very friendly attendants!

Pros: Courteous crew
Cons: The plane was tiny and old

Pros: Everything was on time and great.
Cons: Ever thing was fine.

Cons: I sat at tha airport for over 9 hours before my flight left. Very poor communication and customer service.

Cons: Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work.

Pros: Haven't left yet don't leave until today the flight was behind due to maintenance

Pros: On time. Friendly.

Pros: The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins.
Cons: N/a

Cons: - The entertainment system was not working - needed few restarts - on many seats - Food - horrible - Air hostess dropped water on me - not a problem by itself as accidents do happen. However her comment was more annoying - no sorries - not apologies - just said - "oh it's just water - it is refreshing" - Seats pushback was almost broken - it would break your thumb to push the button and then almost stand to push the seat back. - This was transatlantic flight and you charge for liquor? It is not free - you have to purchase - They ran out of red wine (which was free) by the end of the first meal. Do you keep just one bottle for this big 777 fight. - Overall experience was horrible.

Pros: Our flight had a veteran who had received the Medal of Honor and the pilot and attendants took a moment to recognize him and it was sooo special and meaningful for American Airlines to take the time to thank this awesome individual!!! Thank you!!

Pros: Friendly service

Cons: Small crew at Santa Fe airport so luggage took a while

Pros: No issues. The whole trip went well.
Cons: The little lady sitting next to me took my seat but it just let her have the window seat because she could not speak english

Pros: It was on time, crew was very polite and attentive.
Cons: Nothing to report.

Pros: I like how they kept us updated on when the flight would leave
Cons: I didn't like that it took so long for us to actually get on the plane. My flight was supposed to leave around 4pm but it didn't actually leave till around 9pm so I had to sleep overnight when we landed in Dallas

Pros: Flight was ok
Cons: They lost my luggage and I haven't gotten it yet

Pros: Everything was smooth, even the getting through TSA process. I had minimal wait time.

Pros: The plane we new and amazing, loved all the extra features.
Cons: There was nothing that I did not like.