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Read more about Japan Airlines
Pros: The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive.
Cons: I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation.
Cons: Is easy to book from your even I don’t really understand English and Japan airlines was wonderful service. Thank you 😊
Cons: Waited way too long for my bags
Pros: Nice staff
Cons: More Movies and TV shows
Pros: It was a great service overall!
Pros: crew was amazing
Cons: nothing. amazing flight
Pros: crew was excellent!
Pros: Crew was very attentive. Plane was clean.
Cons: Bigger water bottles?
Pros: The crew was amazing
Pros: Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable.
Cons: Menu options, movies
Pros: Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia.
Cons: Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!).
Cons: Flight crew not too interactive
Cons: More variety of movies
Cons: Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen.
Pros: Flight went well and was on time. 2nd best experience for economy seat.
Pros: Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too
Cons: Entertaining in English
Pros: Crew members are extremely friendly and the seat has more leg room.
Cons: in flight entertainment can add more movie and TV shows.
Pros: All of the crews were polite and friendly, and the food was tasty.
Cons: If there're more variety of movies, that would be great.
Pros: even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite
Pros: Perfect service, never had a more pleasant and attentive crew
Cons: Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?
Cons: Flight attendants
Pros: Crew very helpful. Seat roomy.
Pros: Service was excellent. Premium economy seats well worth the few extra $$.
Pros: Easily upgrade to premium economy class
Cons: Some staff lack of basic english
Pros: Beautifully presented and tasty Japanese food. Electronic windows.
Cons: Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus.
Cons: very poor communication of information
Pros: Great service.
Cons: I know this isn’t really the fault of the airline, but there was a loud toddler sitting behind me. It was frustrating, because the mother did not seem to do anything to have her child be quiet. It makes it hard for everyone around them to have comfortable rest, especially as this was an overnight flight. I have flown over the years with up to 5 children and do know how hard it can be, but it is important to foresee the needs of the child. I wonder of the attendants could have been a little more firm with the mother to ask her not to let the child roam the aisle.
Pros: Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?
Cons: Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that.
Pros: Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes.
Cons: They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it.
Pros: Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working
Pros: The food on this flight was horrible. Big disappointment. Usually, the food on Japan Airlines is wonderful. However, on this flight, the food was a crab/mayo sandwich with yogurt. However, the service was wonderful, as always.
Pros: Let's face it - flying b-class is pretty awesome, so for $3300, it was really great. Loved the food selections, though I did feel the food was a little on the heavy side. I had the Japanese fare, which was lighter, but a little more salted than what I prefer - but over all very good. Service was amazing - the crew is super-nice. The plane, a massive 787 jet, absorbed the turbulence like it was nothing. It was like riding in one of those Cadillacs from the 1970's. The lavatories were big enough that I could actually stand up straight (and I'm 6'0"). The seats were pretty good as well - they had a feature for extension of the seating surface to allow for more thigh support (which I love) as well as great lumbar support. the movie selection was OK - neither great nor bad, and I ended up watching 4 movies during the flight anyway. ;)
Cons: I preface this section by saying that I'm being very nit-picky here - there's not much I can really say, except that the seats, while they will recline to a flat surface, which is great for dozing off, they are angled about 15 degrees so you're constantly sliding down them in that position. Also, there could be more support for your head in the reclined position - I had to futz with pillows and a blanket to get that comfortable. However, the reclined position was the most comfortable, and I could get it so that I was sufficiently reclined with my legs extended and horizontal, while laying back without sliding down. This was sufficient for resting. I'm only mentioning this because I flew a business class flight on Delta in 2015 which had ridiculously amazing seats that reclined all the way flat and horizontal. On the 9-11 hour flight from Tokyo back to San Diego, which will take place mainly at night, this would be a very useful feature.
Pros: The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines.
Cons: Leg room
Cons: Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area.
Pros: Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future.
Pros: The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet.
Cons: Selection of video entertainment could be increased and improved.
Cons: I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs.
Pros: Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!
Pros: Entertainment was excellent
Cons: I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation.
Pros: The service, food, entertainment, everything was perfect. Thanks so much
Pros: The ground crew in HKG airport was really helpful.
Cons: I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation.
Pros: Very spacious and comfortable, modern plane
Pros: I always find the service on Japan Airline to be excellent. What I really liked, and didn't expect, was that there was individual inflight entertainment systems. Most other carriers on short flights out of Busan don't have that available, so it was a nice option. The meals were excellent!
Cons: Food was below standard.
Pros: Great Crew.. clean, new flight. Everything works.
Pros: Crew and food
Pros: Crew was receptive
Cons: Food boarding
Pros: qatar airways is able to accommodate my low sodium diet
Cons: headphone for entertainment did not work
Cons: Food was atrocious!
Cons: 19 hours layover and Qatar airlines doesn’t want to accommodate a hotel room after charging Me almost $1500 for a flight. This is a horrible service Qatar airlines.
Pros: The Crew were excellent, friendly, professional and attentative.
Cons: We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible.
Pros: As efficient as ever
Cons: better food
Pros: Overall great service!
Pros: Excellent Service and most friendly staff
Cons: Nothing was bad. But the food taste can be better
Pros: All good
Pros: Food and entertainment was fine.
Cons: Crew was not very organized or helpful. Need more training/experience.
Pros: Same again the crew were fab
Pros: The crew were very friendly and helpful.
Cons: It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights.
Pros: Excellent seats...
Pros: all nice
Cons: nothing but avoid bread
Cons: My seats from Doha to Mumbai were very uncomfortable....37EFG. The 37D was a pain stepping out and in.
Pros: Service, entertainment, crew were all excellent!
Cons: Flight length
Pros: I was already travelling 5000km so I didn't notice anything
Cons: Turbulences ... but it's ok.
Pros: I like how kind and caring the staff .. how they handle people specially on take off and landing they manage to smile and brief people who are first time on plane or not familiar with the rulea and safety precautions on flight
Cons: Its not that i didnt like.. but i would like to have a more .. food servings and more healthy food. But the food is good..
Cons: Internet kept cutting off despite me paying.
Pros: Small airport
Cons: Transfer is inconvenient.
Cons: My flight was delayed almksr 3 hours...nothing more. It's very frustrating because the problem could have been avoided if they were more careful but oh well. I'm making this review very short compared to my others because I know that if I start on a rant, I won't stop. Trust me, I'll safe that for the phone call complaint I'll be making in a few hours...
Pros: Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good.
Pros: Liked the in flight movie great distraction for the time.
Pros: Again amazing wonderful flight attendants!!! Excellent service!!! I'm sooo impressed!!! Great food!
Pros: We had requested wheelchair assistance. And the way helper was assisting us its not professional services. Which Qatar Airways promissi g to us.
Cons: Helper was literally dragging two whelchairs at a one time. Means two passengers sitting on two different whelchair was pulled by one helper. I actually want to share video with airline so they will understand what they are promissing and what they are providing to their customers.
Pros: Flight was very comfortable and a pleasant ride
Cons: food service could be a bit more prompt
Pros: Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats
Cons: Food was not up to par and seats could have been a bit bigger for the economy bracket.
Pros: on my flight from bkk to Doha all the flight attendants were very helpful. One in particular with the name Mary Jane, was very helpful and she stood out among the rest. Thank you for your kindness and help when I couldn't eat some of the foods on board. Whom can I write an email to so that I can be sure that she gets noticed for her work? Thank you
Pros: Mediocre staff, not very attentive, horrible boarding experience in Doha. Food was inedible, watched a crew member place food she had spilled onto the aisle FLOOR back onto a tray to give to someone as if nothing happened, which prompted me not to anything for an 8 hour trip. DISGUSTING!
Cons: I will never purchase a flight with Qatar
Pros: Great on board bar
Pros: Timely response on the phone.
Cons: Timely response on the phone.
Cons: The legroom is ok but the space between two seats is very tight and felt very cramped throughout.
Pros: view above
Cons: A gent was VERY tall. I couldn't put my seat back at all. The kicking was so bad I changed my seat.
Pros: view above
Cons: The woman behind me wouldn't allow me to put my seat back. My comfortability was off because she didn't want her TV screen close to her face. I didn't want to make a big deal. Other than that I love Qatar airlines.
Cons: Luggage was lost
Cons: The business class seats on this A330 are to tight when turned into a bed.
Pros: Great airline with spanking new plans and top of the line service
Pros: Stewardesses were more helpful on this flight than we had experienced on the previous flights. However their resources were limited. landed safely.
Cons: Food on the four different flights (from DFW to Doha on to Cape Town and then from Johannesburg to Doha on to DWF) was not good at all. Timing of meals, food all below expected. One flight attendant trying to serve both meal and drink to each person took a lot of time. Snacks offerings were almost non-existent. Those of us traveling on three connecting flights with no time to purchase food nor water had a rough time of it. Would not fly Qatar nor connect in Doha again unless absolutely necessary.
Pros: Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!
Pros: Lo mejor de estos vuelos es sin dudad el servicio del personal de vuelo, son muy amables y se esmeran en mantener cómodo a todo el mundo, te dan botellitas de agua, jugo, hielo, lo que pidas.
Pros: Amazing airline with excellent crew and ground staff ever willing to help!
Cons: Maybe the food
Cons: It took around 15 minutes for airplane to park and I was very near to loose my second flight, if my second flight had not delayed I would have loose it totally.
Pros: Seats were confortable but when we arrived in toronto, one of our invalid wheelchair was taken away and also had no crew member
Cons: Seats were confortable but when we arrived in toronto, one of our invalid wheelchair was taken away and also had no crew member
Pros: The crew on the airplane were fantastic. They arranged an aisle seat, which I requested upon checking in.
Cons: I asked for an aisle seat and I was assured when I checked in that I have an aisle seat. But this was not correct. The crew on the airplane did their best to accommodate my request and they were successful. So the mistake was that of the crew in Berlin where I started my flight.
Pros: All the stuff very kind
Cons: I don’t like the airport service for well chairs
Cons: Unable to select an aisle seat on second leg of trip from the check-in counter. Also, unable to book miles on my Lufthansa or United frequent flier
Pros: Long time n not in time Food is not enough quality n quantity for health
Cons: Must change catering n in time , Staff working in the airport is not pro enough
Pros: There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers.
Cons: I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling
Cons: 5 layers of security check for us bound flights. Group A, B, C & D almost boarded on the same time. Food was horrible.
Cons: Entertainment console was small and options were not great. Food was not so great. Breakfast was good.
Pros: The friendly crew provided slippers, sleep mask, mini tooth brushes & paste, socks & lip balm for each passenger which was very nice. The food was really decent for airplane food & they provided free alcohol beer or wine with both of the 2 meals. Each seat had a usb spot to charge your phone & a nice screen for watching movies & tv shows. Wish there were more movie & tv show options, only suggestion.
Pros: No any trouble during flight.
Cons: Too long distance between terminals and very short time between my connecting flights make it almost not possible.
Pros: Planes are clean, crew are remarkable professional and attentive. Entertainment center is comprehensive
Pros: The entertainment and food was good.
Cons: Delayed for almost 2 hours before boarding; and this problem of no USB to charge phones from Abuja to Istanbul is a frequent problem, old fashioned seat and aircraft. Some of the air hostess were mean and hoarding foods.Nigerians patronize Turkish Airlines a lot. Turkish Airlines need to improve better and treat customers right.
Pros: There was almost nobody on the flight. In flight entertainment was awesome too.
Pros: The quality of every aspect of this much shorter flight on a smaller plane was not diminished from the good experience we had on the overnight leg of our journey on a bigger plane. This has not been our experience on some other airlines.
Cons: No complaints
Cons: There were NO entertainment screens. UNBELIEVABLE!!!! Nothing to do for 3 hours.
Pros: Entertainment is good, many movies and games for kids.
Cons: Flight attendants are rude.
Pros: I have to say that I flew with different companies in my life, Turkish surprised me with the extra luggage and the quantity of food ( I am vegan and they gave me 2 yummy vegan meals). Also the sear were more comfortable than I expected
Cons: First of all the staff needs to work on their customers service. The flight was 1 hour and 45 min late and I had another flight to get in Istanbul to get to my final destination. I almost did not make it. The staff never gave us an explanation about what happened at the JFK I flew for 10 hours scared and stressed out. I asked the staff if it was possible at the time of landing to get out with the business class or somehow to get out before everybody else, but they were completely useless. Also in the middle of the flight a woman started feeling very bad. She had an intense migraine because of the high pressure, clearly the woman was not used to fly very often. The poor woman was ill and the entire crew was surrounding her. 7 ppl standing in the way of customers, a male attendant touched my shoulder with his private parts at least 5 times. Also every time they passed by the would hurt my shoulder or my arm with out even apologize. What kind of customer service is this? Forgetting about all the other passengers? Creating a situation of panick just because of how unprofessional they are? You can be the most comfortable or cheapest airline company and add all the luggage and food you want but if your crew doesn't know anything in customer service the customer will fly with a different company next time!
Pros: The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!
Cons: I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place.
Cons: Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines.
Pros: The seats were roomy. Turkish gives you lots of amenities for a comfortable flight. The food is a hot meal.
Cons: Missed connection and Turkish ground staff were horrible. Endless run around followed by insistence my ticket was worthless despite arriving on a late inbound Turkish airlines flight.
Pros: Crew was very helpful.
Cons: The seats were extremely close together and hard to get in and out of your row.
Pros: Great food, comfortable seats, Caring staff, Good TV quality and programs.
Pros: The food was excellent (dinner and breakfast). The service was also exceptional.
Cons: Nothing...great flight and great crew.
Pros: Seat comfortable good leg space
Cons: Food quality and selection of items and taste
Cons: Paid £400 as penalty for being late for the first portion of the flight, although I wasn't going to miss my connection since the layover was over 10 hrs
Cons: On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company.
Pros: Food was good , crew was nice, entertainment was good
Cons: They lost my bag, no apology until I had to write a complaint, no reimbursement of anykind for bag arriving 3 days latter, and I can go on....
Cons: Seats was a lil tight , food was a lil warm not hot
Cons: time was to long between planes
Pros: Hey, two checked bags free, two free in flight measl and drinks including alcohol, and coffee service midway, free in flight movies and music, free headphones, free blankets, and a free toothbrush, yea toothbrush, its like flying in the way way back.
Cons: The check in lines are very very long and take forever
Cons: Flight delayed and lack of communicatiob
Pros: Excellent service, excellent food, very friendly crew
Cons: no subtitles on English language movies, which means I could not understand half of the dialogues because of the noise and poor sound quality. It would be very nice to always have English subtitles on all English-language movies.
Cons: The cabin crew were no where to be seen most of the flight at all. Our food trays remained at our seat for far longer than any other flight or airline that I have been on. At the end, people were getting up to go to the flight attendants to give them their trays of food. Overall, the service left alot to be desired.
Pros: So many movie choices and great food, wasn't hungry once!
Pros: Great service; lots of food,drinks,considering the short duration of the flight as well as headphones,blanket and a pillow
Cons: gerat flight,no complaints.
Pros: Very nice.
Cons: My luggage did not come with the flight. Too short a time between Ankara-Istanbul flight and Istanbul-Accra flight. I missed the flight because of delays at Passport Control and had to fly the next day.
Pros: The crew members were so nice and helpful. Food was good and delicious
Cons: Boarding was terrible. They had three departure from one gate. Not organized at all
Pros: Turkish Airlines has the best service in the industry, being in a stressful job and dealing with people, the attendants do an excellent job trying to cater to passengers needs to make their trip joyful and easy. 5 star service. I'd prefer them over any other company whenever possible.
Pros: Low prices & generally good service and entertainment
Cons: This airline used to be excellent. Now, the prices have been going up and the standards down. Service not as good, food not as tasty, plentiful and varied, crew not as warm and attentive. Instabul airport was the usual chaos, which does not add to the experience for transfers. Also: boarding started late and of course was not done and time and since we lost our slot we were further delayed taking off. That made the transfer time even less and the situation more stressful.
Pros: never again
Cons: por for servis
Pros: Onboard experience very good. Food, entertainment, facilities. Tight seats - per usual.
Cons: Getting boarding passes and checking luggage took two hours. Literally was being dealt with for two hours personally while a couple employees typed and complained to reticket us after airline inexplicably cancelled our reservation on flight home. Until about 30 minutes before departure, no employee had assured us we would get on the plane we paid to be on. Just no concern for the anxiety we were dealing with - and Turkish caused.
Pros: Crew friendly attitude, seats, comfort, food and entertainment choice were top class.
Cons: Gate changed 2 times, many had to run long distance between gates, take-off was 40min late. loud and useless (no english) flight announcements would wake me up each time
Pros: Everything overall
Cons: My lock on my checked luggage was broken and things were stolen, it is quite unfortunate not to be able to thrust an airline with one's personal items.
Cons: Several TVs were not working. While some were repaired the TV for my viewing did not work. Though it was set right it failed raw weal times.
Cons: Thessaloniki airport needs an upgrade badly
Cons: Delays are problematic. Passengers should be warned what sits fall on emergency exists, as these are uncomfortable. The Istanbul airport is clearly overcapacity.
Pros: Food was great, wish gluten free had been an option!
Cons: The movie selection was excellent. However, were those movies pirated? They had unusual openings that made it appear they were non-copyrighted versions. Not enough leg room.
Pros: I loved the different features on the screen and the excellent. Customer service on this flights
Cons: The space on the seat.
Cons: Seat recline was broken- wouldn’t hold position.
Cons: Crew on the ground was very rude
Pros: The crew was very friendly.
Cons: No wifi on a 9 hour flight. Takes a long time to get another round of coffee.
Pros: The whole crew is so kind
Cons: Delta made my whole first flying experience the best.
Pros: Crew very professional
Cons: Boarding was a little confusing
Pros: Crew was very friendly and seat in KQ is super comfortable in Business.
Pros: Not being charged for my first bag of luggage
Pros: Arrived on time.
Cons: Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat.
Cons: Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta.
Pros: Average crew. Average seat.
Cons: They could have controlled screening babies better. They just let them scream.....
Pros: Crew was wonderful and welcoming!
Pros: Friendly attendants, entertainment variety
Cons: Comfort, food could have been better.
Pros: Crew was amazing. Service and food was good.
Cons: Random TSA check was not needed at the end when boarding.
Pros: The crew was pleasant and boarding efficient I lucked out with first class
Pros: Crew was awesome!!
Cons: I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat.
Cons: Better in flight entertainment
Pros: The flight crew on the flight was amazing. Went beyond basic needs and requirements.
Cons: The fligh Washington delay more than a hour
Cons: Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,
Pros: Flight attendants were very nice
Cons: Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me
Pros: The staff was very nice and friendly
Cons: One hour delay without any information on embarking and another hour in the plane before departure
Pros: The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change.
Cons: Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )
Cons: Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism.
Pros: Priority boarding with kids
Cons: Nothing special just like easyJet ir Rayanair
Pros: The noise-canceling headset is good.
Cons: The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat.
Cons: no vegeterian sandwiches very disappointed
Pros: Staff was nice
Cons: MD planes are old and not very comfortable.
Pros: Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak.
Pros: Good service at gate and on board
Cons: Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight
Cons: Some toilet facilities out of order and some slow service
Pros: Very old plane with very poor screens where images was horrible
Cons: The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk
Pros: Arrived on time
Cons: Cattle car accommodations
Cons: They lost my luggage
Pros: Great crew
Cons: Food could be a bit better. White bread is unhealthy.
Pros: I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy.
Cons: TV was too slow.
Pros: No delays, service with a smile
Cons: Nothing to report.
Pros: Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good.
Cons: The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate.
Pros: Friendly crew and exit row had nice legroom.
Cons: Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial.
Pros: Boarding was very efficient
Cons: Losing my luggage after checking it at the gate when volunteers were needed.
Cons: We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers.
Cons: Meal choice missing kosher non-gluten combination.
Pros: tool me safe from one airport to another
Cons: wait time, food
Pros: A short flight but attendants served us a snack and water with a smile.
Cons: No business class
Cons: Wheel chairs for my ill and aged parents was not provided
Cons: It was all good, only in comparison with Turkish airlines and etihad it is not at par.
Pros: The crew members are friendly and efficient in getting people on and taking off. Even with flights being full in all segments, it was smooth and fast to get people on and sit down.
Cons: No alcohol was available
Pros: Delicious pretzels and sparkling water.
Cons: Horrible at customer service and those travelers with no status.
Pros: The crew was polite and friendly.
Cons: Not canceling the flight with no reason given.
Pros: Good service and great customer service
Cons: App functionality
Pros: The ground crew is helpful in fixing our seats. Boarding procedures are smooth and overall journey is comfortable
Cons: the airline can provide more options for us to selecting seat at self help counter. Provide options for food. There are 2 vegan meals out of 3
Cons: Better snacks
Cons: Two hour delay including 20 minutes to get flight data because on board computer not functioning. Usual knee in chest seats on commuter jet.
Cons: The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery.
Pros: Help with check-in
Cons: More friendly staff on airplane
Pros: On time, kind crew
Cons: Bigger seats
Cons: Thank reserved seats at time of purchase for a British airways plane and paid for extra legroom. When I checked in, I was routed to American Airlines and the seats were the same in the entire aircraft except for first class. Why did I pay and shouldn’t I get a refund?
Pros: Trip was wonderful.
Cons: My son and I had seats in different places and they asked him to move forward several rows because of weight and the seat beside him was empty so I asked if I could sit next to him and they said no without giving any explanation. That kind of upset me. Just a short explanation would be fine.
Pros: The flight attendants were able to find a place for my carry-on luggage when the overhead bins were filling up. I got a seat with extra leg room by chance (without having to pay the extra fees).
Cons: There are no snacks served on the flight. The Philadelphia Airport was overcrowded. There was hardly any room to navigate and there was a long line at nearly every women's bathroom.
Pros: I liked boarding first and the additional leg room that I purchased
Cons: My TSA Pre was not on my boarding pass even though I have had a KTN since this past May!!
Pros: The whole experience was stress free and comfortable.
Cons: We booked our airline tickets at the same time and our seats were separate. This was the first time flying for my wife so she was very upset when we found out our seats were not together. We had to pay an extra $60 to have the seats moved to an exit seat.
Pros: On time. No delays. Smooth landing
Pros: Love seat space in aisle 8f. I remember that is a perfect seat for persons 6'3" or better. I got a chance to nap for about 1 hour, not normal for me. Very comfortable.
Cons: Everyone was really good
Pros: Taking the exit door makes a difference in having enough leg room. Everyone was nice an helpful.
Pros: On time, non stop
Cons: New higher prices for less service.
Pros: No complaints. A smooth flight. Met my expectations. Would fly American again.
Pros: Finish currently use were the most courteous and caring I ever was serviced by.
Cons: Not much to recall
Pros: The flight was equal to AA service I have had on a regular basis.
Pros: The speed of service
Cons: We had several rude flight attendants
Cons: Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no.
Pros: The American Airways gate agent was very helpful fixing the problem that British Airways created. She went out of her way to get me booked on AA flights to catch my BA flight from London to Riyadh.
Cons: My original flight was cancelled and the first available flight was 3 days later. BA booked me on the flight but failed to change my ticket from the original flight causing me to miss the flight from Kansas City. At the airport BA agent told me on the phone that I would have to wait 3 more days after I had already waited 3 days because BA canceled my original flight. Because of the flight cancelation I missed two days of work and because of the failure to ticket my following flight I almost missed a full week of work. The BA booking person seemed content that there was no way I could make it to Saudi prior to the end of the week. Fortunately, the AA agent was able to find a way for me to continue my trip on a later flight.
Pros: Seats were mildly more comfortable than DELTA seats.
Cons: Passengers with small children weren't offered to board early like with every other airline I've traveled with... Delta, spirit, united, etc. So I ended up being humiliated because we held up the line trying to get situated with the baby.
Pros: It was excellent!!! The service, the food, flight on time. Very friendly attendants!
Pros: Courteous crew
Cons: The plane was tiny and old
Pros: Everything was on time and great.
Cons: Ever thing was fine.
Cons: I sat at tha airport for over 9 hours before my flight left. Very poor communication and customer service.
Cons: Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work.
Pros: Haven't left yet don't leave until today the flight was behind due to maintenance
Pros: On time. Friendly.
Pros: The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins.
Pros: On time
Cons: Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings
Cons: - The entertainment system was not working - needed few restarts - on many seats - Food - horrible - Air hostess dropped water on me - not a problem by itself as accidents do happen. However her comment was more annoying - no sorries - not apologies - just said - "oh it's just water - it is refreshing" - Seats pushback was almost broken - it would break your thumb to push the button and then almost stand to push the seat back. - This was transatlantic flight and you charge for liquor? It is not free - you have to purchase - They ran out of red wine (which was free) by the end of the first meal. Do you keep just one bottle for this big 777 fight. - Overall experience was horrible.
Pros: Our flight had a veteran who had received the Medal of Honor and the pilot and attendants took a moment to recognize him and it was sooo special and meaningful for American Airlines to take the time to thank this awesome individual!!! Thank you!!
Pros: Friendly service
Pros: No issues. The whole trip went well.
Cons: The little lady sitting next to me took my seat but it just let her have the window seat because she could not speak english
Pros: It was on time, crew was very polite and attentive.
Cons: Nothing to report.
Pros: I like how they kept us updated on when the flight would leave
Cons: I didn't like that it took so long for us to actually get on the plane. My flight was supposed to leave around 4pm but it didn't actually leave till around 9pm so I had to sleep overnight when we landed in Dallas
Pros: Flight was ok
Cons: They lost my luggage and I haven't gotten it yet
Pros: Everything was smooth, even the getting through TSA process. I had minimal wait time.
Pros: The plane we new and amazing, loved all the extra features.
Cons: There was nothing that I did not like.
Cons: This was my 5th American flight in 3 days, four of which were significantly delayed. I was supposed to meet relatives for dinner; instead I got there at bed time
Cons: That my earlier flight was cancelled.
Pros: Excellent piloting (good driving) and communication during a torrential downpour. That's important. The two hours on the tarmac were unavoidable, so appreciated occasional comments about the storm and circumstances. Interesting parking. I didn't know a plane could pivot like that. Also, flying through cumulonimbus clouds was thrilling. Thank you.
Airlines flying from Kansas to Asia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kansas to Asia
Masks required on board, masks provided on flights from Kansas to Asia
Social distancing seating
Middle seats unavailable to book on flights from Kansas to Asia
Testing for antibodies, testing for symptoms for flights from Kansas to Asia
Waiving of change fees. Search flexible flights from Kansas to Asia