Daily cleaning, installation of cabin HEPA filters on flights from Kansas to Switzerland
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Scores according to KAYAK customer reviews
Pros: "Crew were so much helpful, really appreciate, my wife got sick, they have been amazing"
Cons: "Seats be little spacious"
Pros: "Easy Boarding, nice crew"
Cons: "More vegetarian food options"
Pros: "The seat that I picked."
Cons: "Running water in the bathroom"
Pros: "The flight crew/staff were professional and very helpful and accommodating to the passengers from check in to deboarding."
Cons: "Seats were a little close, especially for a long flight, with meals. Tight fit to be maneuvering, literally rubbing elbows."
Cons: "Plane was too warm and movie selection was the same for all flights. Too many marvel kid movies."
Cons: "Qatar airport duplicTe security check"
Pros: "The crew was very friendly, kind, and helpful."
Cons: "I couldn’t find any music that I liked - classical, soft rock, etc"
Pros: "Good flights"
Cons: "Qatar Airways Maharjan lounge snack Restuarant service was not great. Boarding was very inconvenient in Doha using the bus. All the rest at Zurich and in flights was good."
Pros: "The hospitable from the crew, the food was great, but i miss my separate connection flight, eventhough i was on time to board, they boarding desk told me my bag is behind, so they could not let me fly. I bought another ticket for my connection flight."
Cons: "Becouse of flight delays, travelers have to make sure they booked their ticket having enough time to thier connection ."
Pros: "Crew were friendly"
Cons: "Food could be better and frequent"
Pros: "They flight"
Cons: "Complementary hotel for long stops"
Pros: "Everything was just average to poor."
Cons: "Baggage was not handled properly. Food is just average. Crew looked very tired, they are probably too much overloaded with work and the airline has poor scheduling of shifts for their crews."
Pros: "service attitude"
Pros: "Qatar airlines the service was awesome and the planes very clean"
Cons: "Seating not able to upgrade"
Pros: "Same as earlier flight"
Pros: "Nice airplane, great crew."
Cons: "Beef stroganoff was terrible"
Pros: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Cons: "No complaints great flight"
Pros: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Cons: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"
Cons: "On time. Reasonably good. Satisfied with everything."
Pros: "Nice touches like the giddy bag of toiletries and air freshener in the bathroom. I appreciated the multiple food offers"
Cons: "I would like more healthy food sides likes vegetables. There were a lot of carbs"
Pros: "another whole row to myself which meant i slept for most of the flight. food was ok, not as good as on the first flight."
Cons: "headrest is no rest at all, very uncomfortable as it does not adjust other then up or down."
Pros: "crew was excellent, very attentive"
Cons: "food - i am not a fussy eater but it's as if qatar tries do please too many tastes and does not suceed at any. why not have middle eastern food choices too? but then i guess you can't argue with the price"
Pros: "Service, entertainment, crew were all excellent!"
Cons: "Flight length"
Pros: "Seat next to me was empty, helping with the very cramped conditions. Great food. Movies were okay."
Cons: "Late boarding, then delayed further due to departing passenger. Delay caused me to miss my connecting flight in Doha. 5 Star Airline marketing is nonsense. Same cramped seats as any other airline. Boeing 777 is a disappointment. 787 is much better."
Pros: "The bag with socks and toothbrush with paste was a nice touch. The flights operated on time! The seats were fairly comfortable for coach class."
Cons: "Bad app don’t trust"
Cons: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Pros: "The Qatar crew was great and the entertainment was on point."
Cons: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Pros: "great staff"
Cons: "Some of the head phone are not working at all...."
Pros: "Cabin was very nice with modern equipment and food and refreshments were provided frequently. Entertainment options were great too. Cabin crew were very pleasant."
Cons: "Connecting flight from Philadelphia to Doha was delayed by 5 hours due to some technical errors. By the time we arrived in Doha, there were no more planes heading to Manila. We did get booked a free night's stay in a hotel in Doha along with transport to the airport"
Pros: "The crew aboard the flight were kind and thoughtful and definitely oriented toward service."
Cons: "The security process at the gate was really disorderly. Perhaps it is because it is a new and extra step required by the US but it was definitely not efficiently handled."
Pros: "smooth and on time with efficient service."
Pros: "Again amazing wonderful flight attendants!!! Excellent service!!! I'm sooo impressed!!! Great food!"
Pros: "The plane is very comfortable and the staff are friendly"
Pros: "I liked the open space not fully booked flight. Nice leg room and lots of choices of shows to watch"
Cons: "Not quite enough space if I were sitting alone. Men pee on toilet seats"
Pros: "I had aisle chair on a Moscow to Doha leg"
Cons: "I asked for aisle seat on all flights. They gave me window seats except Moscow to Doha leg"
Cons: "Two meals served. Too many chicken options, so alternates quickly ran out. Also first drinks were served 3.5 hours after boarding gate opened. No drink options at boarding gate."
Pros: "Timely response on the phone."
Cons: "Timely response on the phone."
Pros: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Pros: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."
Pros: "As always, Qatar Airways has new planes, comfortable seats, clean atmosphere, and pretty good leg spaces. They fly on time and land on time."
Cons: "1. Food - It was not that great, especially if you are allergic to cold. It applies to asthmatic patients like me. You have very limited choices. The only hot item in my whole tray was "chicken mixed rice". Everything else from yoghurt to fruits went waste. Can we have HOT FOODS for people like me? 2. Flight Attendants - It seemed that the flight attendants were not so experienced at handling customers. Plus, several of them had poor English. That would have been okay if they had patience to listen to me slowly. But, they seemed to be in hurry and not wait enough to understand my request properly. I was asking HOT WATER and they were repeatedly handing me COLD WATER. Plus, they could see me breathing heavily and feeling great discomfort. Nobody asked me 'ARE YOU OKAY?". It seemed, they didn't care for customers like me. I found a serious lack of CUSTOMER RESPONSIVENESS, forget PRO-ACTIVENESS among several flight attendants. Finally, I found an example of SNOBBERY in the plane. A flight attendant was asking a couple sitting next to me to fill up the FEEDBACK FORM. They looked like from Middle East but were British citizens. They didn't talk to me even though I volunteered at frist to introduce myself. The lady was especially rude to me. They were dressed like high class folks. That's it. They neither represented the hundreds of passengers, especially Indians, in the Economy Cabin, nor were they friendly to fellow passengers. It left me with a feeling that Qatar Airways attendants were judging a book by cover and asking the wrong persons to fill the form who didn't really represent their majority customers for that cabin."
Pros: "From start to finish the whole process with Qatar Airways was smooth and excellent."
Cons: "Was told to move seat up and down repeatedly"
Cons: "1- Flight from Delhi to Doha was very late, which made it chaotic for us to catch our connection at Doha 2- Entertainment choices were very limited"
Cons: "delays with little information and compensation"
Pros: "Everything is good"
Cons: "No bad things"
Pros: "Very generous with drinks and water to prevent dehydration. Two very good meals. Professional and courteous crew. Some unoccupied seats allowed passengers to spread out."
Cons: "Plane was a little too warm."
Pros: "Absolutely nothing."
Cons: "Honestly everything."
Pros: "Highly attentive crew, extremely helpful, made a bad day bearable"
Pros: "No issues with this flight."
Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Pros: "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
Cons: "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Pros: "Friendly crew. Landed early."
Pros: "All the attention bestowed upon me"
Pros: "The free movie/entertainment system"
Cons: "Leg room limited, but seats were ok"
Cons: "The pork dinner meal option was burnt … al the way through."
Pros: "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"
Cons: "Delta put me on an aisle rather than window I am broad shouldered and got pummeled throughout the flight by passengers and crew passing by Gal next to me fell asleep on my shoulder It was ok. She was attractive. :-)"
Pros: "Each employee on the plane was nice."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "Crew were ok. Not that comfortable."
Cons: "seat need to be more comfortable"
Pros: "Pre-Boarding was very good"
Cons: "Meal service and trash pickup was poor. When meals were served, within 15 minutes food tray pickup was rushed making me feel like I had to cram the food down my throat. I did not and there was no further trash pickup for several hours. I initiated the attendant lamp and no crew responded."
Pros: "Don't know yet, because I have not left Korea."
Cons: "Not happy that DELTA changed my flight again and now I arrive (6) hours later in Philly. Longer layover in Detroit is not comforting! Hoping/praying that DELTA doesn't change more on this flight going home!"
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Pros: "Flight attendant's are awesome and they always try to make your flight better."
Cons: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
Pros: "I always appreciate in-flight television even on short flights."
Cons: "Very tight seating."
Cons: "I got bumped from this flight a couple of hours before departing."
Cons: "Not enough seating at the airport gate in KC. No coffee on the flight."
Cons: "Waited in the runway and then taxied forever"
Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Pros: "The movie selection was good"
Cons: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."
Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."
Cons: "Being delay"
Pros: "Staff was friendly. Flight was smooth."
Cons: "Media kept freezing. They had to reboot the system several times."
Pros: "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."
Pros: "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
Pros: "Not much"
Cons: "Late bumby ride"
Cons: "My flight was delayed and after that they even lost my bags."
Pros: "Delta is great"
Pros: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Cons: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."
Pros: "The crew boarded us efficiently, and got us off the ground on time, but the boarding experience is not pleasant."
Cons: "The food selections are limited. The crew ran out of popular items in the economy cabin. The personal seat lighting on the B-767 never quite worked. I eventually gave up on it. The overhead bins were too small for many roller boards, which caused some passengers to be perplexed. Delta should offer some inducements to encourage passengers to gate check bags."
Pros: "Not the wor st comfort,"
Cons: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
Pros: "The stewards/stewardess were very helpful. The trip was very pleasant."
Cons: "Great customer service from all staff. Mannerisms, snacks, and safety precautions."
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Pros: "Boarding was a breeze and the staff at Delta was nice and courteous along with being clear for boarding zone instructions. Haven't had a problem yet with Delta! Also the pilot was great at landing so it was not as jerky as some flights I have been on."
Cons: "No complaints!"
Pros: "Service in the flight !!"
Pros: "love to fly delta"
Cons: "don't like when they ask to check bags at gate"
Pros: "Customer service very courteous and friendly."
Pros: "I appreciated the helpfulness of the crew."
Cons: "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."
Pros: "Good uneven full flight"
Pros: "The crew were wonderful, efficient, and professional."
Cons: "On this Delta flight operated by Virgin Atlantic one of us was unable to check in or change our seats. You think you are getting Delta but everything must be done through VA. VA bag weights are less than Delta and the seat was incredibly cramped. We both had to sit with our legs bowed to the side as the seat ahead was so close. For nine hours we were cramped and could not sleep due to only be able to squeeze into one position. To get into the seat I put on leg in and then sat on the armrest and then brought my other leg up and then lowered my but into the seat. I am not even 6 feet tall and had this issue. So due to the difficult online check-in and seat selection and to the cramped seats we will never fly Virgin Atlantic again."
Pros: "Boarding & crew were excellent. Very polite."
Cons: "On flights 0204 & 1687 on 9/21/16---there were no blankets available for comfort. I would expect this since I paid extra for the delta comfort seats. Not very nice☹️ Only Chardonnay & Merlot wines were available. if you're going to carry two full bodied wines then you should carry two light wines as well. For example a Riesling or Pinot noir. I could not drink either of the wines delta carried. Furthermore, I tend to eat low carb & sugar snacks. All the snacks offered were high in carbs except the peanut packs. Delta only had one peanut pack on board. They had many pretzels , bananas & yogurt bars which were high sugar & carbs! Try carrying some Greek plain yogurt & unsweetened vanilla almond milk. TY for your attention."
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Cons: "Wifi on klm"
Cons: "All of the less than good, obvious!"
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Cons: "Delay due to strike"
Pros: "The aircraft"
Cons: "No overbooking next time!"
Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Pros: "Very friendly crew and on time with no problems."
Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Cons: "Delays, took my hand luggage into the hold,"
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."
Pros: "Helpful and kind crew"
Cons: "I wish there was WiFi"
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pros: "Amazing crew"
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"
Pros: "Good comfortable seat with extra leg room. Pleasant crew."
Pros: "Everything is alright"
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Cons: "Not enough leg room"
Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Pros: "Crew was awesome"
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Pros: "Arrived Early!"
Cons: "Left Late :-)"
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Cons: "Bit cramped for space"
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Pros: "Everything. A truly faultless experience!"
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Pros: "Everything. Staff incredible."
Cons: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Very good flight, excellent service and good food."
Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Pros: "Except for my negative comment, a good flight."
Cons: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
Pros: "Very nice!!"
Cons: "Seat choice flexibility, but it was basic economy..."
Cons: "See my earlier comments on the first leg of the flight"
Pros: "Everything was great. I especially liked the enter active map that showed some towns and lakes we flew over and the speed and elevation of the aircraft."
Cons: "More details on the map, for example, show landforms, mountain ranges, major roadways, rivers, etc."
Cons: "Seat 33A. The audio output was bad. Could not clearly hear dialog. Restarting did not help, this issue as consistent got all media programs."
Cons: "Customers service, politeness and general helpfulness"
Pros: "Everything was normal, except ...."
Cons: "Takeoff was delayed twice for a total of 40 minutes late."
Cons: "Phoenix airport is horrible for on time departures. Always."
Cons: "Terrible turbulence and very scary"
Cons: "the flight was delayed till the next day and we sat in tarmax 4 hours"
Cons: "American airlines needs to improve their inter hub options"
Cons: "Be on time. We missed connection flight due to departure delay"
Cons: "Nothing you could do, it was a maintenance issue."
Cons: "They canceled my flight. And they keep us at the airport until 10pm to tell us that flight got canceled. The worst part was they offer us to we buy with with “discount” embarrassing. They could tell me at 6pm that flight is canceled and to find other way to get to nyc."
Cons: "Only arriving in Madrid took 1/2 to open the door"
Cons: "Poor they lost my luggage. They did not allowed me to take my suitcas whit me because the plan was too small. I never travel again whit amercan airlines"
Pros: "The seats were very comfortable and the staff was friendly"
Cons: "The flight was delayed in arrival to Chicago, so we were delayed in departure."
Pros: "Price, entertainment, direct flight"
Cons: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."
Cons: "The flight delayed several times, and the gate was changed. The plane is very old and no service at all (not even water during the 2 hours flight)!"
Cons: "Cabin temperature was probably 60 degrees. Could understand if we left a 90 degree city. But not on an early morning flight with 70 degree ambient temps when we took off. I’ve been warmer in mid January flights from Chicago."
Pros: "The flight was on time and I was upgraded to First Class!"
Pros: "Flight was routine except that I was astonished and pleased that the movie was “Love Simon”. Thank you American for maybe helping to change some attitudes in the center of the country."
Cons: "The food is still laden with gluten. The only gluten-free option was peanuts."
Pros: "Planes were clean and spacious"
Cons: "Airline didn't seem prepared with crews. Both legs had crew mgmt issues."
Pros: "The crew was excellent and most of the counter staff was good except for the one in Dallas. Actually flew on JAL partner AA"
Cons: "Delay out of Wichita and another delay out of Dallas, got into Tokyo 3 hours late. Paid $167 for upgrade to economy plus but seat assignment was in economy"
Pros: "After we were boarded and ready to take off, the power on the place went off. They kept us there without any AC or even air draft for about an hour. It was hot and stuffy. They took forever to let us know what was going on. Everything else went well. I just wished they had kept us appraised on a more timely manner and had done something to control the temperature of the plane."
Cons: "80 minute delay"
Pros: "Entertainment was good. Food was pretty decent considering it was gluten free. Wish there were more snacks on command kind of thing. I got really hungry. The guy working at the madrid ticketing counter that helped me check in my bags. Super cool dude. Very easy to talk to. Spoke perfect English and spanish because he was raised in usa but his mom is from spain. He was very detailed in I was going to have to navigate both madrid and dallas airports."
Cons: "The VERY first American Airline lady I met at Madrid airport who was like the first greeter. I was looking at all the different posted signs to see where to go and she says “hola” and i say “hola” back. She asked me which class i was in i said whichever the normal one is. All while im inching my way towards where i seem to already to know where to go. The lady kind of snaps at me and says “stop excuse me im talking to you.” I wasnt really walking away from this lady, i was inching towards what seemed to be i needed to go(and in fact was where i needed to go). I am fully capable of listening and moving at the same time. I dont need to be scolded like 5 year old child because she thinks I wasn’t listening to her. I was listening and progressing towards the place i need to be at the same time and also using two different languages in my head in order to talk to her. So that is just what i would call mulitasking for a person and not grounds for someone to use a parenting tactic on another adult at 730am."
Pros: "Flight crew offered me compensatory AA aadvantage miles for screen not working"
Cons: "Screen did not work on video display. As always, seat was terribly uncomfortable. Felt like I was sitting on a wooden playground bench."
Pros: "My flights were booked through British Airways, but these segments were operated by American. Dallas to LAX was on an Airbus 321. Entertainment options were very good (although not as diverse as on British Airways). Food was okay. The crew was very pleasant."
Cons: "Small Airbus models (319 and 321) have noisy engines and noisy hydraulics, and they create an annoying amount of white noise in the passenger cabin."
Pros: "I always trave AA/British Airways and I have never experienced any major problem or delay. They are a really good and trustworthy airline!"
Cons: "My flight back home was cancelled without any notice and so we had to spend an extra night. The flight the next day went without a hitch, so it sort of made up for it."
Cons: "My flight was delayed. I felt lucky when they gave me a place in a plane leaving 1 hour earlier. But that flight was delayed twice because of mechanical problems: the first time we had to go back to the gate and the second time we stayed on the runway just before take off Not enough room in overhead bins. They asked people to check small suitcase or bag."
Pros: "Perfect t"
Cons: "I don't like the fact that American Airlines try to get me to put my small carry on bag below both ways in the cargo area it is against FAA to have batteries down there. I have 30,000.00 in cameras and they tried to get me to do this both times saying the bag will not fit. The Flight Attendant each time say that it fits JUST FINE! I'm going to try to avoid American Airlines as much as I can!"
Pros: "It has been a good experience! Kayak kept updating me about gates and terminals for my connecting flights..."
Cons: "Multicity trip was cancelled because I was not able to take the first plane."
Pros: "Extra blanket and pillow. Empty seat to sleep in. Fairly clean interior for the most part."
Cons: "AA used a ground hold in ICT. Was told connection to Flint would not be a problem. When I got off of plane in Chicago the flight Flint had already pushed back. Could either wait for the next Flint flight that would get in at about midnight and risk not having a rental car or take an earlier flight to Detroit and pay $85 for dropping rental car off at Flint."
Cons: "Delayed flight, moderately friendly crew, moderately comfortable flight, expensive."
Pros: "My flight had a really tight connection at London Heathrow. Then my flight from Vienna arrived 10 minutes late which made it even worse. A very nice BA agent met me as I deplaned at London Heathrow and ran with me thru Terminal 3. Helped me clear security with a priority card and ran to my gate with 2 minutes to spare. The women was really nice and if it was not for her I am sure I would not have made my connection. I don't know if there is anyway to track her down and thank her but I would like to do so. The flight attendants were OK but not excessively helpful."
Cons: "Having to reclear security. I understand the necessity though. The touch screens for the inflight entertainment did not work well. Food was Mediocre at best."
Cons: "It also didn't happen due to rerouting"
Pros: "That we where on the plane... If you consider that we had to make this D-tour to get to San Juan...AA canceled our flight to San Juan in JFK due to wether and not enough standby crews."
Cons: "That the canceled the flight in JFK, and the couldn't get us to to San Juan from JFK the same or the next day!! There was nobody from AA to assist you or help you!! We had this once with Delta as well but they send you the new itinerary in front with a compensation and help you at the airport... For us it's never AA again"
Pros: "Quick board and exit, fast check-in"
Cons: "Wi-Fi onboard free for all T Mobile customers, cramped seat room for a smaller adult even"
Pros: "Great crew!"
Cons: "Flight was delayed, missed my connection and was told I would have to spend the night in Philly."
Pros: "TV screens on the back of each seat with tv and movie selections"
Cons: "Crew member at the gate told me my perfectly sized carry on bag was too big and it HAD to be checked.. wasn't too happy about that as I purposely brought a carry on to avoid Baggerly claim."
Cons: "Seat reassignment"
Pros: "All if the gate staff & on board staff that I interacted with were very friendly & efficient."
Cons: "Very tight/small & crowded waiting area."
Pros: "More confortable seats."
Cons: "First plane was newer, 2nd plane was older."
Pros: "Indifferent crew and confused/disorganised service!"
Cons: "Crew needs to be more engaging and helpful..."
Pros: "Meal surprisingly good. Crew friendly, professional, and efficient."
Cons: "Small seats 4 abreast--too close for any comfort for transatlantic flight. Would not fly this particular airplane again if possible."
Pros: "Crew was great"
Cons: "I know food is for purchase, but no pretzels or cookies? It’s weird to fly and not get something with your complimentary soft drink."
Cons: "On the choice of audio entertainment, it uses Stingray which, just like radio broadcast for each category with no choice of album for personal preference, kind of disappointed. I like the previous menu with album choices."
Cons: "Delayed. 3 hours on tarmac, no AC, then disembarked. Had to rebook another flight. Arrived to Vienna 9 hours late. The whole family lost one day of holidays. Will ask for compensation"
Pros: "Crew, seats and entertainment. Unfortunately a rude passenger in front that put their seat back too far and refused to compromise so didn’t have much leg room over a 6 hour flight."
Cons: "Ran out of half the food options halfway down the plane."
Pros: "Better staff than normally, which was both surprising and pleasant. Flight made it on time for the changeover in Zurich, which is very important."
Cons: "Extra charge for luggage - it showed up in the itinerary only after everything has been paid for. And even the paid suitcase allowed 23 kg only. It has been just over TEN years ago that you had two suitcases at 32 kg each included in price! Does the airline seriously believe that you can travel around the world with just a swim trunk in your pocket? This policy is an insult to any world traveller. We do not all go into an all-inclusive resort! The only drink offered during the flight was plain water, again a step down from before where they also offered others, e.g. orange juice. Seating - now that big persons have the right for two seats for the price of one, when will the same rational apply to tall people?"
Pros: "I wanted to let you know that we tried to make a chuck in and could not be made online. our flight left vancouver to Israel via Zurich. we were three adults and a nine year old girl, we separated all of us, only at the airport, we managed to get the girl to sit with her mother. that it's my daughter, i see it sternly, we can not be done twenty-four hours in advance of chuck in, and they separate us all, you are bad, and will consider in the future to continue your service, will i weel not recommend you to our friends. your company is turned on by bad people. we telephoned, and it was impossible to correct the mistake that your pepole made , only at the airport we were able to get a partial answer."
Cons: "Very bumpy ride I hated it"
Cons: "Flight out of Vancouver was delayed."
Pros: "great seating and food. service was excellent"
Cons: "low resolution screen makes a movie not enjoyable boarding was mediocre, we arrived late and the gate didnt know we were coming. AirCanada had already rebooked me for flight 28h later..which was ridicules. Immediate compensation was the upgrade from Premium to First. Thank you."
Pros: "The Plane Flew"
Cons: "The plane was delayed. Missed my connection because the plane was delayed. No food choice, just whatever they gave me. Food was poor. Entertainment system is dated beyond belief. Staff was in no way helpful or informative regarding rebooking my flights. We were told we would be met by representatives when we got off the plane, we were not. (Same goes for my Flight from Hamburg, to Toronto) Leaving a good amount of people stranded and trying to make the final boarding call of their connecting flight."
Pros: "Friendly crew"
Cons: "This flight was overbooked and even though I booked in November for this Dec 30th flight I was given a seat 30 cm across from the bathroom. The crew area for meal Preparation etc was also directly behindmy seat. Needless to say, I got no sleep on this eight hour flight, had to endure disgusting smells from the bathroom and people hitting my seat every time they passed by bc this is an area where there is not usually a seat. Everyone waiting for the bathroom was in my bubble. To add salt in the wound, the TV and light for reading also did not work. This was the worst flight I've ever had and I feel Air Canada put these 2 seats there as a money grab. No one should ever have to sit there, especially when paying full price."
Pros: "This was a very pleasant flight. The attendants were excellent. The plane was clean. The food was fantastic . The entertainment system made the flight go by better. Over all an excellent experience"
Pros: "Screens on seats Boarding with kids still OK to do early"
Cons: "All the rest Barbados gate agents are as bad as it gets Planes were dirty Food options Food shortages Etc..."
Cons: "Crew never respond to the bells"
Pros: "There was nothing unpleasant"
Cons: "Long walk from terminal F and it wasn't well maked"
Pros: "A lot of leg room."
Cons: "Air Canada flights are always delayed. The crew is rude and usually not helpful when asking for something. In addition, when I bought the ticket I was asked if I spoke English because I was sitting in the exit row; however, the couple sitting next to me obviously did not speak and they let them stay there anyways."
Cons: "The food was,nt S-o good,I requested chicken, that was'nt enough for all pasangers and I got pasta that had only tomato n-o parmegiano or cheese. At breakfest only banana bread that was very sweet, S-o I was desapointed. The chair in front of me was leaning on me because îți was broken The selecțion for movies on TV screen was very dificultate as the cursor didn't! responded to my movements"
Cons: "Baggage hasn't arrived after 45 minutes"
Pros: "I liked the clean cabin, decent service during meals and overall amenities offered. The plane itself was quite nice and more comfortable than most."
Cons: "The food seemed to be quite a small portion. The chicken entree was normal size, but lacking in taste. The side was also bland in flavor but a good mix of veggies. I would have enjoyed another small snack, such as cheese and crackers or some such. The movie list was fairly good with somewhat recent items. The TV list was lacking in choices, it seemed. However, that may be the content of modern TV. Access to the toilets were often hindered by staff, especially in the rear of the cabin. We were 45 minutes late. I was already booked on a flight 5+ hours later, which was nice. However, I was given a only a food voucher of 31CHF. The amount was wonderful, but they offered this at a time when I had already eaten on the plane and was not hungry at all. I could only buy a few things to eat or take with me, and the rest of the amount was wasted. Alternatives, could have been a partial refund, a visa gift card, an upgrade on my flight back, etc."
Pros: "Boarding and deplaning were easy and pleasant. The 4 hour wait passed pretty quickly. The seating was tight but expected. The flight was smooth, the crew friendly and responsive. Plane was clean, bathrooms clean, nicely kept that way throughout the flight. I did have help reconstructing my import-export card."
Cons: "Space under the seats is smaller than expected. With passengers waiting in the aisle to get their seats, I had a second to decide what to take out of my one carry-on before putting it in the overhead bin, and as a result, was without some necessities during the flight. Pearson is a problem. Flights from everywhere were backed up behind a single person operating in security, and hardly any AC personnel there could speak English clearly. The confusion & wait time pretty distressing to most people in line. I had 4 hours to the next flight so wasn't worried, but waited 1 hour in line in the airport hallway before getting in to present information to security. Situation at airport is not good at all. I'd try to avoid Pearson as a transit point if I could, in the future. The music channels were so distorted I couldn't listen to any of the offerings. Too bad about that, but it didn't ruin the flight. Arrival in Zurich was on time and easy."
Pros: "Hour and a half late. Uneventful other than that."
Cons: "They picked randomly who gets in the flight and who didnt"
Pros: "The smooth take off & landing"
Pros: "a lot of leg room, fast boarding, nice screen, cool window with adjustable darkness."
Cons: "all my food were not covered when hostess delivered the tray, salad was missing, apparently it fell into the trolley while she pulled the tray out. and then i couldn't eat it because it was frozen. food quality was just really bad; whenever the crew passed by they were speaking really loud like to the other side of the valley, probably not necessary; the seat itself has a fancy look but the cushion is not comfortable at all, couldn't really rest one's head on it as it would just keep sliding sidewards . another thing that the airline can't really help- baby crying & screaming all the time and playing toys with music, couldn't get any sleep at all... perhaps a "kids zone" like trains have would be good for planes.. ?"
Cons: "There was a thunderstorm & a wreck that morning, so even though we planned to arrive 90 minutes before boarding we ended up not making it until avout 62 minutes before flight time. They only had one gate agent and she stepped away before we could check in. Assuming she'd be right back, we waited for her instead of checking in by terminal. By the time she returned it was too late to check in and they wouldn't let us board. Air Canada didn't have another flight until the next day, so we had to spend $5000 to re-book our flight on a different airline."
Pros: "Having empty seat next to me made for comfortable trip"
Cons: "Broken headphone jack made trip feel very long and boring because couldn't watch TV."
Pros: "Same as first leg of journey...."
Pros: "Lots of leg room"
Pros: "In spite of the issues with the equipment (screens & lights) he crew was very reactive and listen to our request."
Cons: "The screens of an entire row didn't work at all making it impossible to watch movies, listen to music or watch the flight's info. On top of that, when I wanted to read, I figured the light above my seat did not work either."
Pros: "Clean aircraft."
Cons: "Seats being marked @ $ 16 and $42 upto 24 hours before flight"
Pros: "The entertainment was good and the crew was efficient. Getting on and off the plane was smooth."
Cons: "I couldn't believe how little room there was for such a long flight! There wasn't enough room for me to reach my bag that was on the ground even when the seat in front of me wasn't reclined. And the people next to me kept jabbing me with their elbows because three grown adults simply could not sit next to one another in such a small space. I'm a small person so if I feel crammed on a flight I have no idea how the average person can tolerate it!"
Pros: "Same. I was well taken care of despite the weather delay. Crew was friendly but more stressed and a little slow. Seats were comfortable and there was more leg room than normal."
Cons: "Not enough time with the lights off so we could sleep easier during the long flight."
Pros: "Nice attendants."
Cons: "Air Canada website says some complimentary spirits in Economy but such is not the case. Only entertainment via iPad but no GPS display and not good selections for movies or shows. Low quality dinner and one slice of banana bread for breakfast."
Pros: "I lucked out and got an isle seat"
Cons: "The flight attendants seemed confused and very unorganised when serving. Very slow."
Pros: "Air Canada worked hard to get people where they needed to be but security was somewhat difficult although understandable"
Pros: "Some good movies"
Cons: "Ran out of both dinner and breakfast options, for whatever was left."
Pros: "Business class compartments. Excellent by all standards"
Cons: "the meal served was overcooked, tasteless. The quality of the cutlery was poor even the wrapping was so poor. I travel internationally twice or three four times a year but this was my worst experience as far as the foood was concerned."
Cons: "After waiting at the airport for hours with multiple delays the flight cancelled. I still haven't made it home. Today is my little girls 2nd birthday and I have been away from her for 12 days now. The earliest flight I could get is 10am. I won't get home till at least 12 noon."
Cons: "Served dinner too late. Only one beverage offer on a 6 hour flight. My companions luggage was lost and it took CA more than 48 hours to deliver. Won't be seeking travel on AC anytime soon."
Pros: "We eventually got here...6 hours late"
Cons: "Bottom line is that they appear to NOT service their planes well and Captain made poor decisions. Only flight on the board listed as "delayed" on a sunny cloudless day in Orlando. Never a raindrop and instead of leaving at noon, we left at six. 1. Took them 45 minutes to change a tire on the nose. 2. According to captain " a strange item was beside his cockpit seat and that took an hour. I assume he didn't recognize his empty Oreo box. How do you allow someone to drop a strange box in the cockpit. 3. Taxi out and a switch won't work. Sit there for 45 minutes. "We were able to reset it." Go 100 yards. Stop. "Need to do another reset." Doesn't work. Takes corporate 30 minutes to decide what to do. Return to terminal for maintenance on phantom problem. 4. Sit at terminal for a couple hours. No one allowed off. Beverages are all warm. Crew serves warm water and crappy sugar-bomb pretzels. Passengers get sick. Won't let anyone off. 5. Finally gets in the air. Crew has nothing but snacks; no real food. Beverages are warm. 6. EVERYONE misses connections."
Pros: "On time good staff"
Pros: "Boeing 787 is a terrific modern aircraft."
Cons: "Due to an hour+ boarding delay, the gate area was overwhelmed with people concurrently boarding international flights at two comingled gates. Overlapping PA announcements, both live and prerecorded, had lots of folks confused."
Cons: "The food was not that great. Very less in quantity. Vey low quality. Even Chinese airlines offers better food while traveling from Vancouver to Beijing. The airlines should improve their food services."
Cons: "The crew"
Pros: "The airplane landed perfectly"
Cons: "The seating are small"
Pros: "I never could take this flight as Air Canada, with its unwelcome policy, needs a transit visa to change flights in Toronto. The sad part is, vayama and Air Canda (mis-spelled on purpose - deserves even less respect) do not even offer a partial credit if I want to cancel. Never am I going to use any of these or perhaps visit a bass-ackwards country like canada"
Cons: "I never could take this flight as Air Canada, with its unwelcome policy, needs a transit visa to change flights in Toronto. The sad part is, vayama and Air Canda (mis-spelled on purpose - deserves even less respect) do not even offer a partial credit if I want to cancel. Never am I going to use any of these or perhaps visit a bass-ackwards country like canada"
Airlines flying from Kansas to Switzerland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kansas to Switzerland
Masks required on board, masks provided on flights from Kansas to Switzerland
Social distancing seating
Middle seats unavailable to book on flights from Kansas to Switzerland
Testing for antibodies, testing for symptoms for flights from Kansas to Switzerland
Waiving of change fees. Search flexible flights from Kansas to Switzerland