business class is old but still done very well by the team.
Excellent airline. The plane was clean and the staff were very attentive
Good experience although the boarding gate is at the terminal extension hence need to leave lounge to head over earlier.
Thai Royal First is very good. Easy check in , Private room in the first class lounge and escort from ticketing to the plane. Once on board crew was very polite, food was outstanding, and the ride was smooth as silk. Restrooms were especially clean. Great Experience
I'm not interested in improving the airline. Therefore, I won't explain this in more detail. Next time I'll try a different one.
The flight (boarding) was delayed by 40-50 minutes and there was very crowed. They need to improve on the timeliness & boarding process. (They asked passenger to board in groups, but the 2nd group was standing there waiting for 20 minutes!). However, services from the crew was very good, also the food was good as well. I also found the legroom was quite comfortable.
Need to improve on punctuality. My flight was delayed by 1 hour.
Seats were uncomfortable and the vegetarian meal was awful. Some of the entertainment didn't work.
Except that our flight was cancelled, by mail, and later moved to 12 hours prior, then the experience was good. In Bangkok we were offered a hotel, it was fine, but would have been nice to know in advance😉
The flight was mostly fine, but I really wished that seats had an outlet to charge devices considering the length of the flight (15 hours there and 14 hours back).
Food and welcome services were good , however we experienced issues with the entertainment system and poor headsets
Very good flight and very kind crew Only thing is I wish there would be a vegetarian option for the meals
Lovely staff, comfortable seats. Transit time was short but they had great processes in place to get us on the plane.
For a domestic flight, seats are ok, but fir us as tall dutchies, the legroom is too small. However, for a short and affordable flight, is not a big problem. Staff is still very nice and a complementary water very welcome.
2 hours delay, time changes started already 2 days before the flight
Average, not more then that. Cannot compete with Singapore Airlines
I bought the front row seat and made and early online check in but they changed my seat to the back row without prior notice. The inflight meal was too poor, only a piece of small finger food. The boarding is a disaster, everyone is stuffed in a bus in chaos. Doesnt worth the money at all.
Poor. Flight was delay without prior notice. Poor boarding. Poor meal service. Plane was dirty and smelly. Does not worth the money.
Overall very nice airline. The seats were cloth unlike leather seats I am accustom to on planes. The food was adequate. I had to use a paper boarding pass as they do not like electronic boarding passes. I scanned my electronic pass, but the gate agent requested the paper pass. Luckily I had a paper pass, although my electronic pass worked and when the paper pass was scanned it stated I was already on board.
I am a bit upset with the check in counter, I signed up a wheelchair for my mom so they wouldn’t grant us her boarding pass. We got to the airport a couple of hours earlier and they had us wait and no one ever gave us her boarding pass or the wheelchair, I had to go back and complain when it was already time for our flight to board. Since we got their earlier, I could have easily pushed my mom myself and we could have relaxed and went to the lounge while waiting… when I finally got someone to help us he couldn’t explain how and why they dismissed us in the first place.
Excellent service. The personal adaptation of menus and the individual timing of service of them is fantastic.
I wish the leg room was better for Economy especially for the outbound flights to India . The outbound flight to US and Qatar was good
Liked some flight attendants. 1 was rude I'll not say her name I don't want to get her jn trouble on my flight back to Dallas from Doha. Very rude to some races of people clearly. She needs a better attitude and bedside manners. Asking her questions and she responds "WHAT" twice rudely like I was bothering her and "is it going to be cranberry or mango juice with an attitude".
My experience with Qatar airway was very unsatisfactory. They lost my child’s stroller and I was told they found it and will send it to the hotel which was a lie. I had to go back to the airport baggage claim and pick up myself after trying to contact them many times!. There was a lack professional and communication. I am very disappointed in Qatar airway and will not be recommending them to friends and family nor will I be flying with them in the future.
The only thing that could have been better, is that the food trays get left way to long after a meal. We had a snack 8 hrs into the trip, and they left us with the boxes and cups for way too long. It is not fun being trapped in your seat unnecessarily
riding in first class, you don't expect every time you order your dinner or breakfast that the first thing the stewardess says is Let me see if we have any left. Also, the food selection was not great: 3 of 4 entrees had mushrooms and I dont eat mushrooms, the 4th item was 'let me see if we have any left' and this was within 30 mins of entering the flight! Same experience level, it didn't feel first class this round.
Doha airport is huge , takes long time to reach gate .
More facilities to transport to the gates......felt too much walking distance
For a short flight, Qatar Airways offers very good onboard service.
There’s lots of problem I faced from Bom to Doha that experience was worst I never faced before like this
The crew was not professional enough for that time. Multimedia connection had a problem frequently
The flight from Istanbul to Karachi was an old plane in which the seats don’t even come close to lying flat. It was uncomfortable - may as well have been economy, and a far cry from Qatar Airways that I’m used to. The food was mediocre and entertainment couldn’t even be used because there was zero privacy like in a normal business class, so it would feel as though everyone is watching the movie with you - which is awkward. I had to put my food tray out as a leg stopper to get into some sort of comfortable position to curl up and sleep, which is ridiculous. Unacceptable given the ticket still has a business class price tag.
Boarding experience was a mess- both to and from Istanbul airport. No one knew anything. They asked everyone to line up according to their sit numbers- it was unbelievable. Business class had a separate line, but it was hard to find- I had to go through all that mess before finding it. Would not recommend
nice and clean plane but the seats and the comfort was not what i expected. i expected more based on all the ads and reviews that i've read. I guess you get what you pay for in economy.
As a big guy the seats are way too small for me. Would prefer more comfortable seats on these long haul flights.
Worst experience with boarding once we left the wheel chair even traveling business we had to wait with all the crowd for the bus to take us to the plane then climb the stairs with our bags When you pay extra for comfort and convenience and you don’t get any is disappointing
Boeing 777 is a bad choice for a such a long flight.
The best airline for international travel in terms of value you get in business class (service/cost)
I had a bad experience with the Airline company. I still did not get one of my baggages. I went several times at the Airport looking for the missing luggage.
During mid flight, try to get a flight attendant to help I couldn’t find one Otherwise, everything was perfect
On time. Friendly and helpful flight attendants. The plane was clean. Having a wine available would have been nice.
Your staff was exceptional. Could teach the other airlines-rules on etiquette, and service. Excellent landings on flights, carried out by your pilots. Only complaint is long delay on return flight in Beijing, onto Vancouver.
Worst than I expected, crew was not attentive, meal was as disgusting , they didn’t even drink selections as they would to other passengers. I felt discriminated
cannot get seat information for LAX to IAH when check in in XI,AN
UA is ok. But check in was a very bad experience
I hate that you cannot check in online and when you are at the airport, there aren't any aisle seats left. Also, they could work a little on subtitles for their movies (not everyone is a native English speaker).
Nothing to complain of, the only reason I am not giving better marks is that I am used to flying with ANA and they are the top.
It's terrible that we can't do online check in because we didn't buy the tickets directly from Air china. It was not explained until I contacted Chatdeal and we could not sit together.
Communication between the captain/crew and the passengers needs to be improved.
Food and service are good. Bathroom was lack of lotions and cleaning. That should be improved.
