Poor food options considering it was business class. They should offer at least sandwiches
Terrible. Delayed leaving PUJ causing problems when arriving at MED. Had to change airport and landed in BOG and had to stay for the night. More than 12 hours and have not arrived at BAQ yet. Do not fly Avianca if you have other options.
It was one of the worst flights ever! They sold a business class seat which in reality was a terrible economy plus seat. Is is a scam! It should be rebounded as such
The original flight was canceled and we were rebooked in our ticket class was not respected. We were treated like cattle and no right to any amenities or food on board unless we paid for it and this is flying business from Bogota to San Jose. I guess the summary would be Avianca never again!
Very little leg room, none of the seats reclined, all food was $4 per item or more
At 15 mins after takeoff captain inform plane needs to return to Medellin because a technical situation. The change flight to next day directly to Puerto Rico. They'll pay for hotel (a specific one), dinner, next day breakfast and transfers from and to airport. But when get to the hotel, hotel administration informs they don't have rooms available and that they did not confirm 'anything' to the airline. We wait until night, and nothing happens. My group of four stay in a hotel nearby and pay for it. Next day during check-in we explain to de counter employees all details and they call and make 'some things' and pay us hotel and dinner expenses. This employees are super heroes for us. Airline keeps us waiting for hours to resolve the situation. They could tell us, right away, that we select any hotel, pay for it and bring receipts next morning.
Everything was good. But this airline doesn't give ANY food. You have to pay for everything, including water.
I had a 7 hour flight from New York JFK to San Jose Costa Rica. There was no in seat entertainment, no seat recline and poor leg room. Nor did Avianca hand out water. Extremly dissapointed. Had I known this before i purchased my ticket. I would have never booked. Buyer beware!
Sería bueno informar que el vuelo es de bajo costo y saber que hay que pagar a bordo para conseguir algo de comida.
First of all, we bought a non-stop trip and in writing it indicated a direct flight to Miami. We did not only stopped in Nicaragua, but were force to disembark and were processed again through security as delinquents just to get back to the same plane. We're American citizens and Nicaragua is a communist country and an enemy of the US. We were therefore kidnapped by illegally and unnecessarily disembarked. We were overcharged $190 for the luggage that went into the cargo area, though we had already paid for a round trip. We didn't buy food on the way back, because you charge even for coffee, imagine if we had asked for water. No internet. We didn't watch entertainment.
