Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "confortable and good service."
Pros: "Crew was amazing"
Cons: "Gave the option to chose seat"
Cons: "Very bad service, airline unrespectfull, discortesy"
Pros: "Great and faster"
Pros: "The flight was on time at departure and 30 minutes on arrival."
Cons: "Since I got a good deal on the ticket, my boarding zone was “Basic”. That kind of sucked, but I still could fit bag in the airplane so it all worked out"
Cons: "Put in early flight"
Pros: "Overall ok."
Cons: "Cabin was freezing."
Cons: "Very uncomfortable seating"
Pros: "everything was perfect. Even though our flight was international the delta airline app allowed us to complete check in process without major delays. - 5 star in flight service and flight attendant personnel"
Cons: "I liked everything"
Pros: "La puntualidad"
Cons: "Todo fue perfecto"
Pros: "Food service was good."
Cons: "The the audio stopped workin halfway through the flight."
Pros: "Flight was ok."
Cons: "Soggy bun sandwich prepackaged with mayo that was not up my standards. Broken video screen meant no entertainment other than the book I brought."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Pros: "Flight attendants were great"
Cons: "We were moved to the Exit row, but the woman at the ticket desk said that the seats reclined...BUT they did not!! So, that was a bummer!"
Pros: "The food and enterntaibment are always nice. The captain was super friendly and opportune with his communications. Seating was as fast as possible and boarding was swift."
Pros: "the service, on time departure, early arrival, FOOD at no cost"
Cons: "nothing...everything was great"
Pros: "Great service."
Cons: "No power outlets. No WiFi. Limited movie selection."
Pros: "Good i like i could watch movies from my phone"
Cons: "Not sure"
Pros: "Overall experience was great, landing, crew, snacks, movie selections it all was great"
Pros: "A great flight overall. Delta provided a lot of entertainment options. Flight attendants were very friendly."
Cons: "I don’t like that we had to pay for our checked bag."
Cons: "Delta staff is not too friendly"
Pros: "Easy transition from one gate to the next.."
Cons: "The food was not fut for human consumption and the servers did not care"
Pros: "Being able to watch movies"
Pros: "Seat was upgraded."
Pros: "Not much"
Cons: "No leg space whatsoever. I'm 6'8 and am being told to keep my legs in while it is near impossible or I'm eating my legs. I became so uncomfortable I became nauseous. Anyone above 6'4 is having a rough flight."
Cons: "Bad food"
Pros: "The service was exelente"
Pros: "Flight was on time, crew was friendly, plane was clean, and boarding was painless and efficient. Food was served which was a huge plus. I appreciate having a choice of almonds for a snack."
Pros: "Even though I was disappointed by not being able to get the boarding passes from Delta for Aeromexico’s connecting flight to Bogota, I had an agent greet me after customs in Mexico to issue the boarding pass so I could use the transfer flight line. Excellent service throughout the entire trip."
Cons: "Confusion over my boarding pass at the Delta terminal in Detroit."
Cons: "My registered luggage was sent LAX->MDE and i had a short change in MEX. Running out of the LAX->MEX plane, the crew the said: "don't forget to pick up your luggage".. and then all went pairshaped. One member of MEX staff claimed the baggage is going directly to destination, another said that it won't and i need to pick it up myself and do god knows what with it. LAX->MEX flight delayed by 30mins, 1hr change time. Everybody relaxed just me loosing all my boozy contraband as i had no choice but to put my registered luggage thru security."
Pros: "In some Delta flights that I had in the past the plane was just ok, not bad, not good. But this plane ATL-MEX was great, very nice and conformable plane, it looks and feels excellent!"
Pros: "Tudo conforme esperado em um voo da Delta."
Cons: "Nada a reclamar."
Pros: "They hade entertainment"
Cons: "No food"
Cons: "In between Delta and Aeromexico changed my flight and made me travel more than 24 hours. In addition, I was traveling with a suitcase and nobody was able to pick it up for me. Layover time was 6 hours originally. Service from Aeromexico at JFK is the worst"
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Cons: "I has nothing to do with the flight it self! The original fight was cancelled from Minneapolis to Atlanta (with no notice) I found this out by calling!! I was told a confirmation of a new flight was going to be email once the request from the support had been approved (the email confirmation was never received). I was also instructed multiple times to not show at the airport unless I had receive the confirmation. I was up most of the night waiting for this confirmation that never came!! I received an email this morning letting me know the fight from ALT to Mexico had been delay!! When I opened it to view the itinerary it showed she had been booked for the am fight at 6:30 am! after spending another hour and 35 minutes on the phone your support team could not find a fight until Dec.21!! Not to mention the accepted they had problems with their email system and phones, but asked why didn't I called,mmm I was on the phone for the 3rd time!!!! I am very, very disappointed!! Not a discount was offer or a fight the next day even when I was checking an flights were available!!! Here is the other part,,Rosa came all the way from Mexico to care for her ill sister for the last 2 1/2 months, all she asked was to be able to be back home for the holidays!! Your team insisted on scheduling a flight for next week or a full refund!! This was not a money matter!! It's about getting some one home for the Holidays who has helped a ill person during the most vulnerable time in her life!!"
Pros: "had connecting flight ready"
Cons: "the plane was 5 hours late, we did not even get free internet of a coffee or a free drink in the waiting room after debarring or in the waiting room connecting was ok, they had boarding passes ready but suitcases took forever to cross customs...getting bags almost an hour"
Cons: "Sandwich for dinner"
Pros: "Arriving to the destination"
Pros: "Comfortable seats"
Pros: "Flight on time"
Pros: "Crew were courteous and overall everything was systematic."
Cons: "I had to pay for my single piece of luggage AND for alcoholic drinks. That doesn't feel right."
Cons: "The staff"
Pros: "Great upgrade program"
Cons: "Slow unloading of luggage"
Cons: "When I got to the airport they were not helping me to get to the right place to get my flight I lost it"
Pros: "I fist and most importantly, I liked the price of the flight. The airports were very helpful with guiding and helping speed up the checkin, boarding, and safe travel through my only stop in Mexico City."
Pros: "There was a great selection of available movies"
Cons: "Again, crew was rude at the check-in counter"
Cons: "Flight attendants need to enforce all policies. It makes no sense to enforce a seat being leaned back a 1/2 inch but allow a Face Mask be worn as a Chin Guard through the entire flight instead wearing it properly!"
Pros: "the seats are ok, but service was awful"
Cons: "the fight attendants attitude"
Cons: "The seats a but squishi. Everything else ok. Thank you."
Cons: "2 1/2 hour delay; confusing messaging from staff about having to get a hotel because the delay caused us to miss our connection; but then we were told to hurry and get our connection anyway; there's no padding in the seats - very uncomfortable."
Cons: "Fix internet"
Pros: "Space between the seats"
Pros: "My seat mate"
Cons: "The flight attendant"
Cons: "Leg room. But you know that"
Pros: "I just like flying in general"
Cons: "Flying oo high of the altitude made my ears feel like they’re about to burst."
Pros: "not a full flight"
Cons: "Could give more time before baggage and check in. Arrived exactly one hour before flight and ohh my god........ Management however pulled some miracle...."
Pros: "Food was not too bad and I liked that they had snacks/ beverages out near the bathroom area for people to eat/ drink in the middle of the flight."
Cons: "Wish bathroom had been cleaned more frequently. Ran out of toilet paper a few times and floor was wet. My seat was broken so I could not recline back for 17 hours and since the flight was fully booked I was unable to move seats. It made the already long flight even more uncomfortable"
Cons: "Our extra legroom premium seats didn’t feel like we had much more room. No TVs, WiFi that didn’t work...left a lot to be desired. I know the standards are pretty low in the US compared to other countries, but for a plane that seemed relatively new, the lack of standard technology seemed cheap."
Cons: "Nothing, it was fast and we arrived ahead of schedule"
Pros: "Great seats w no annoying entertainment console."
Cons: "No complaints."
Pros: "Very kind flight attendant. Flight on time."
Cons: "My entertainment screen did not work."
Pros: "Everything BUT the ticket agent"
Cons: "Key West Ticket agent who also did double duty as boarding agent was so rude and condescending to everyone. Very short and impatient. Speaking to us like we were all idiots. Employees like him give flying a bad rap."
Pros: "Flight attendants were great."
Pros: "Ok trip"
Cons: "Could not watch movies on app or website.. “technical dificulties” made the trip longer and dull"
Pros: "The crew"
Pros: "Power outlets at some seats"
Cons: "Little entertainment choices, no complimentary food, late, charged for even the most basic seat selection"
Cons: "They have very long and annoying credit card announcements"
Pros: "nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "We have a 4 hrs flight nothing to eat wasn't offere, when we arrive to Mexico we have to pick up our luggage from one gate to and other far away! Very frustrating because I have to take other flight to Veracruz, it supposed that I have to pick up everything when arriving in Veracruz. Rosario"
Cons: "One of the stewardess felt like she was at her house with unwanted visitors, I guess. Very senile and careless attitude"
Cons: "It's was my kids first time fying and no entertainment. Wi-Fi didn't work. And the kandng was a bit scary."
Cons: "delayed. and boarding crew had no clue how to handle boarding. senile behaviour of a specific old lady"
Cons: "The snacks."
Pros: "The flight was easy and the crew were friendly."
Cons: "Could not get the WiFi to work"
Pros: "The crew was great and overall the flight was good, they even made up time after a late departure"
Cons: "The takeoff was delayed"
Cons: "American flight attendant service"
Pros: "They left my 72 year old dad without the assistance that was contracted!"
Cons: "The gate attendant wouldn’t talk to me on the phone and my dad couldn’t speak due to a stroke"
Pros: "Did not use"
Cons: "Tight seating"
Cons: "a little delay in the departure connection flight ."
Cons: "Unexplained delay, more than 4 hours. Terrible"
Pros: "It was on time & staff were pleasant & effective"
Pros: "The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it."
Pros: "American Airlines has alot more commodities than most"
Cons: "Alaska sold passengers to American"
Pros: "Good space on first."
Cons: "The boarding process is not organized, even if you're flying first you have to "elbow" your way in. The headphones or the connection are wrong the noise coming of it is terrible, couldn't watch a single movie. Unusable. Tried moving it around and changing for another unsuccessfully."
Cons: "Leg room - i feel like it's the smallest of any carrier worldwide."
Pros: "Flight on time"
Cons: "Fast boarding on coach."
Cons: "no entertainment! Nothing. On the flight from Mex City to LAX the bathroom facilities were so limited that some Economy class passengers had to try to use the business class or first class facilities' An FA then came on the intercom and said Economy class must only use their own facilities and this is according to an FAA regulation. THat is a straight out lie. If you eliminate bathrooms from Economy class to squeeze in more seats this problem will persist. American Airlines should be ashamed of itself."
Pros: "I love that there is a direct flight with no connection to get to Key West. The flight leaves at a reasonable hour, and gets to KW in time to still enjoy the day."
Cons: "They still haven't learned to load from the back forward. I do not like to have to pay extra for certain seats."
Cons: "Pretzels too salty"
Cons: "Small plane now for the same price and no food like before in the same route"
Pros: "New plane"
Pros: "boarding was well organized and flowed well crew allowed us to move to open row of seats"
Cons: "It seemed that asking for extra service was an imposition on the 'gossip session' for the crew standard fare of biscuits"
Pros: "The crew, boarding went smooth"
Cons: "The seats too close ,I drop one paper I could hardly bend over I am 5ft tall"
Pros: "A pleasant trip without issues"
Pros: "Everything was on time and on schedule."
Cons: "No food."
Cons: "4 hours delayed"
Pros: "Great service"
Cons: "Delay flight"
Pros: "Professionalism and kindness"
Pros: "It was ok ok!!!"
Pros: "Customer service was very helpful"
Cons: "To get an extended flight I instead"
Pros: "excellent service. needed assistance since Dad could not walk too well. airport got him a chair and he made his flight with no problem"
Cons: "entertainment was missing movies it said it had. also kept skipping ahead throughout time. also would have been nice to have a refill"
Pros: "The flight arrival and departure times went as scheduled."
Cons: "No movie access without paying for it."
Pros: "Good customer service and it was a wonderful time."
Cons: "Everything was great"
Pros: "the flight left on time"
Pros: "Check in was easy, no hassle. No lines"
Cons: "It would have been nice to have a direct flight from dc area to Houston instead of having to go thru Chicago."
Pros: "On time and organized crew"
Pros: "Missed flight but had no problem rebooking."
Cons: "I had to spend $341.00 to buy another ticket"
Pros: "Comfortable seats enough legg space and courteous crew land and inflight"
Cons: "No food for a 4 hour flight is torture .. no entertaiment was also unexpected"
Cons: "Absolutely no leg room"
Pros: "The check in staff which was the same boarding staff was below average there was 3 agents who very poor, poor in attitude, poor in problem solving, wished at that moment I had booked on another airline."
Pros: "Bad service at time of borading"
Pros: "crew was nice boarding was quick."
Cons: "no meal would be my only complaint"
Cons: "Missing it."
Pros: "On the departure as well as an early arrival to my destination."
Cons: "I kept getting bumped into by flight crew ever though I was clear from the aisle, and they would constantly be walking up and down. I had to hold in my trip to a restroom until touch down because I didn't want to get caught up in the ridiculous cross traffic on a plane. Overhead compartment adjacent to me kept opening, thankfully, it didn't cause an accident."
Pros: "It was great!"
Pros: "I like that we had Direct TV."
Cons: "I didn't like that we had to pay extra for more channels."
Pros: "On time, friendly etc"
Pros: "Nothing at all"
Cons: "Everything about UA."
Cons: "Late full lounge bad food"
Pros: "Simple, newer plane."
Cons: "Food horrendous as usual on any american airline."
Pros: "My luggage was cheap but not cheap it was freaking awesome."
Cons: "My flight was delayed hours. You guys didnt give us any food. My family was wiiting in the airport for hours."
Pros: "Maybe crew should rest more and have better attitudes"
Pros: "Total waste of my money paying for business class with such an old plane. Uncomfortable seats, bad bad service, and no pillows or eye masks."
Cons: "One hour late. Space between seats."
Cons: "The entretainment was not working"
Cons: "1hr late to board because of a missing flight attendant. They could not get replacement for an hour."
Pros: "Everything was excelente. Service entretaiment. O really enjoyes it"
Cons: "I will like to recomend at las T in The bussines class to offer kosher meal"
Pros: "Free movies/entertainment"
Cons: "No selection of beer or liquor or food. OK - A flight to MEXICO and you have no mexican beer, tequila, or anything even remotely resembling Mexican drinks yet you boast all the routes you serve to mexico. It was nearly a four hour flight. C'mon"
Pros: "It was a direct flight"
Cons: "Even though I checked in early I was not assigned a seat. I had to wait to see if people didn't show up to claim a seat. For a red eye it is difficult to notify family if you don't get on the flight because most likely they will be getting up early to pick you up at the airport. Luckily I got on the flight but the stress of waiting was tough. I was treated just as if I was on standby yet I purchased my flight ahead of time."
Pros: "Easy mobile boarding pass was great on the way to Mexico City. I was kept up to date on the delay coming back to Houston."
Cons: "Such a long flight and no good food"
Cons: "I did not like that our flight was delayed three hours. I understand there was a thunderstorm but it has resolved before we were to board the plane. Then we had to switch gates three times."
Pros: "At the gate, I asked about chaining our seats since they were in the extreme back of the plane. The gate attendant gave us some great economy plus seats for free. I wish I would have remembered his name. But Thank You!!!"
Cons: "It's still a long flight from San Francisco to Mexico City but it's just on the cusp on not getting any freebies, i.e. food, premium drinks. This was kind of a let down but I got over it."
Pros: "I didnt like it at all"
Cons: "That ac was always wrong so temperature never refreshed. That made impossible to enjoy this trip at all."
Pros: "Flight attendants were very nice and welcoming. I had enough space in the plane to feel comfortable."
Cons: "The flight was delayed and you had to pay for entertainment. Also, there were no headphones in case you wanted to use them. The kiosk attendants had to be flagged down for assistance."
Pros: "They serveded drinks and I have to buy a sandwich that it was not good at all"
Pros: "The flight going over"
Cons: "Everything was very good everyone was nice"
Cons: "A delay for one hour and 30 minutes. That Sucks"
Cons: "Flight was delayed 3 hoursvwirh no explaination. Checked in early and was given a boarding pass with the wrong name on a flight to the wrong city. Hate agent in KW said she would call us up to rebook us on 1:06 flight and never did. Most passengers could not understand the flight attendants announcements. Very poor experience. Better from FLL to KW."
Cons: "Flight was late Unacceptable"
Pros: "The Mexican service always is so kind, excellent pilot, the trip was so windy, and I felt secure. You were beyond my expectations, we arrived a half hour before, thank you so much."
Airlines flying from Key West to Mexico City Federal District have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights