The following is a review for a flight from Johannesburg to Washington, DC with a connection at Addis Ababa, Ethiopia and refueling landing at Rome, Italy. The flight was provided by Ethiopian Airlines. There were two of us: me and my wife on this flight. Everything was on time. Enough legroom between the seats, I was able to stretch my legs and sleep for at least some time during the 14 hour second flight (19 hours in total for both flights). Very decent meals that included two lunches and one breakfast on the flight from Addis Ababa to Washington and one lunch on the flight from Johannesburg to Addis Ababa. The lunch choices were beef, chicken and fish, I think the vegetarian option was available as well, accompanied with beans. The breakfast was a choice between egg and pancake, accompanied with a fruit salad. The egg breakfast was awesome, it came with a scrambled egg and a sausage. However, my wife mentioned unusual taste of the pancake breakfast meal, by all means those were not pancakes. What wasn't good: Externally initiated commercials on the infosystem screens, you couldn't turn the screen off. These commercials were accompanied by loud and annoying music, transmitted through the entire cabin. Obviously, there was no escape from this music as well. Additional moment: on the flight from Addis Ababa to Washington, DC, we landed at Rome for refueling. This was totally fine and it was in the flight itinerary. But, the flight attendant asked me to straighten the seat while we were at the steady position during the refueling. I can't rationalize this order except that some people just like to be a boss of some kind. Keeping the light lit in the economy cabin while keeping it dimmed in the first class also didn't improve my and my wife's feelings. Overall, the services were very good and the flight, despite its longevity, went on very smoothly.
8.0 ExcellentVladimir A, Jun 2026JNB - ADD
The following is a review for a flight from Johannesburg to Washington, DC with a connection at Addis Ababa, Ethiopia and refueling landing at Rome, Italy. The flight was provided by Ethiopian Airlines. There were two of us: me and my wife on this flight. Everything was on time. Enough legroom between the seats, I was able to stretch my legs and sleep for at least some time during the 14 hour second flight (19 hours in total for both flights). Very decent meals that included two lunches and one breakfast on the flight from Addis Ababa to Washington and one lunch on the flight from Johannesburg to Addis Ababa. The lunch choices were beef, chicken and fish, I think the vegetarian option was available as well, accompanied with beans. The breakfast was a choice between egg and pancake, accompanied with a fruit salad. The egg breakfast was awesome, it came with a scrambled egg and a sausage. However, my wife mentioned unusual taste of the pancake breakfast meal, by all means those were not pancakes. What wasn't good: Externally initiated commercials on the infosystem screens, you couldn't turn the screen off. These commercials were accompanied by loud and annoying music, transmitted through the entire cabin. Obviously, there was no escape from this music as well. Additional moment: on the flight from Addis Ababa to Washington, DC, we landed at Rome for refueling. This was totally fine and it was in the flight itinerary. But, the flight attendant asked me to straighten the seat while we were at the steady position during the refueling. I can't rationalize this order except that some people just like to be a boss of some kind. Keeping the light lit in the economy cabin while keeping it dimmed in the first class also didn't improve my and my wife's feelings. Overall, the services were very good and the flight, despite its longevity, went on very smoothly.
The flight was very smooth, however, the quality of food was mediocre.
To the Ethiopian Airlines Customer Relations Team, I am writing to formally express my disappointment regarding my recent travel experience with Ethiopian Airlines on flight [I629/352] . Unfortunately, the level of service provided fell significantly short of the standards I expected from your airline. I would like to highlight the following serious issues encountered during the journey: • Cabin Condition and Hygiene: The aircraft cabin was notably poorly maintained. The seating area was dirty, and there was a persistent, unpleasant odor throughout the flight, which made the environment very uncomfortable for passengers. • Inadequate Service: The overall level of service provided by the staff was unsatisfactory and did not reflect a professional passenger experience. • Baggage Loss: Upon arrival, I was informed that my luggage was lost. This is particularly distressing as it has caused significant personal inconvenience and disruption to my schedule. As a frequent traveler, I value reliability and a clean cabin environment. I request that you investigate these matters immediately, provide an update on the status of my missing baggage, and outline how you intend to compensate for these failures in service. I look forward to your prompt response and a resolution to my lost luggage claim. Sincerely, Puguh
We had a good flight experience with this airline despite reading many negative comments
The hygiene was super bad. Smells bad and air refreshment is highly advisable. The crew made some one else sit in my spot and no one is checking seat number and people are jumping to sit on other people’s allocated seat.
Needs improvement because some of the tvs and charging ports weren’t working
The plane was overbooked and the crew was very rude. My luggage was never put on the plane. I got to NY and waited 2 hours just to find out that my luggage was left.
Food was really not appealing. There was a blocked sink in the toilet. Toilet is cramped and the wall between the 2 toilets are not secured properly.
Am Wowed I did not ever thought African has such an amazing airline before.
The food could be better, the beef was quite tough. The crew were friendly and helpful on this flight, which has not being my experience on other Ethiopian flights.
During the direct flight to egypt with egyptair the crew was very rude and forced me to accept food when i had asked if they had juice because i was not hungry and did not want the food he just yelled and gave me the food and so i asked my husband to ask him in arabic to take the food back because i did not ask for this and he told my husband to keep the food my husband is palestianian jordanian and i am irish american so clearly some discrimination towards me took part here not my husband as he respected my husband in his tone , i had been to egypt alone before and other parts of the middle east alone long before i met my husband and i have traveled with my family since a baby by plane for extra perspective as half my family is upstate new york and the other half texas . So every year of my life on planes before solo traveling and this is the only time my entire life i was given by force food on a plane by a flight attendant and yelled at to keep the food and felt unsafe the entire flight to egypt and the entire return flight from egypt because the plane was not the best quality and the return flight the entire flight the air conditioning among other things did not work . I will definitely try my best to find other options in future travels to egypt as i love egypt and loved egypt long before being married to my husband and i will be back even if alone .
Hello, I did not take the flight from IAD to Cairo- Istanbul on July 14 and could not travel because my next flight was from Istanbul to Tehran. Due to the tension there, I was advised to not to travel. Indeed, I was at the IAD airport at the boarding time 9am, on july 14, I informed egypt air counter head then that I am not taking the flight to Cairo and istanbul!, the team head gave me the contact of local office of egyptair in vienna, VA but they were not in the office on July 14 and I left three voice messages and email explaining my situation to them, but no reply came back from Egyptair Virginia office yet.!! I then informed underpricer customer support on whatsup about the situation and there auto reply sustem said that the support team would call to arrange for rescheduling or refund. but no one contact me yet. Can you provide proper support ?? Thank you Alaa Mohseni B 703655 1662 conf no. CYFFHW
Overall it was a good flight like any other normal flight staff could a littler nicer pretty short and was their to do their job so overall good services can’t complain
The experience exceeded my expectations and reflected the significant progress.
My flight was great. Service by the crew was great. Only issue I had wss it got extremely warm mid way thru the flight. To the point it was a little uncomfortable
As usual, the flight was late with the typical excuse of "a technical issue beyond our control." This is the same excuse they use every late flight which is EVERY flight.
To be honest, there has been a significant improvement in the level of EgyptAir in terms of service and food quality.
Flight was delayed for 3 hrs and there is nothing at the terminal except going back through security again. Food was offered but no vegetarian option
The worst experience ever, me and my little daughter suffered a lot on this trip. If there is zero or below-zero evaluation, definitely, I will give them.
The flight was late 1 hr in amman with no ac
