The flight was only 50 mins long and the views out the window were amazing. So we didi’t notice the lack of entertainment
Free beverage and water is necessary, this needs an improvement
The plane is very clean and the flight assistants are so kind. Perfectly on time. The flight was very good overall
Kiwi charged me , and sent me the confirmation letter, but when I check in at the airport, they said the payment is declined!!! But Kiwi has already deducted my money on my bank account. I end up with buying a new ticket at a much hiher price due to the last minute booking!!!! I double paid this trip, what a horrible experience!! You need to refund me! Right now!!
my daughter is a nervous on flights - the flight attendant was an angel -calming her and assuring her that all is is OK. I really appreciated that as a parent.
Friendly and helpful staff, throughout. Airplane is noisy. Note - in your questionnaire, you should add n/a (example: on short flights there is no food or entertainment). Thx
Sadly, flights were delayed both ways with no reasons given other than " operational".
The crew was good but the entertainment was poor . All old movies and TV shows and very few of them. Needs current entertainment. Seats too firm. Food just ok. Nice though to have option with upgrade of no one sitting in middle seat
I purchased the upgrade to have 3 seats open, so I was able to sleep 9 hours. Without that I would have been miserable
Our luggage was supposed to be checked through from Arusha to Cape Town. We didn't know that it was a self transfer in Johannisburg. Kayak should not have sold this flight combination with out a self transfer alert.
There was chaos checking because of a canceled flight the day prior. Also, we had an issue with tickets. The KQ agent went above a d beyond to help us get on board the flight Overall the 13+ hour flight is uncomfortable in coach. I may try to upgrade on return
For a long haul flight, the seats were too narrow. Paid for extra legroom but wish I could have paid for width! I was pressed against another person for the whole donation of the flight.
Delayed flight made my day very long, but other than that KQ got me to my destination in good shape.
The nice treatment and lovely pilots who accepted my son inside for a photo.So lovely of them
Got delayed for over 24 hours. Fight was cancelled. Was put up at a nice hotel whose kitchen was unfortunately not prepared for the sudden influx of guests The headphone jacks on the seat were loose and sound kept getting dropped over the headphones. Food was good though. Certain items (Amarula) were not available for purchase over the on-plane duty free. Had been told i would pick my luggage at my final destination*wrong* had to pick it up in JFK and recheck it and then got charged for it**** too tired to argue with the Delta staff on the issue.... after a 15 hr flight.
This one is not bad even it is late, but they apologize and every time they announced the update.