Daily cleaning, installation of cabin HEPA filters on flights from Knoxville to Middle East
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Scores according to KAYAK customer reviews
Pros: "So so"
Cons: "More care and warmth"
Pros: "The crew was super attentive. The seats were really confortable. I loved that the seat would completely flatten to make a « bed », wonderfully for sleeping!"
Cons: "The check in and boarding in Kathmandu was really not good. I requested wheelchair assistance when I booked, and was never offered a wheelchair nor any assistance for that matter ..."
Pros: "Crew was great, seating was cramped."
Pros: "Crew is friendly and polite. The guy at the boarding who made my day after all my nervous story with boarding pass! With his one sentence and sweet behavior the difficult transatlantic trip became more comfortable."
Cons: "In Tbilisi there were problems with boarding pass from Doha to NYC, as they said at desk than I’ll git it in Doha without problems. The arrival was late, wat Doha’s desk they tried to give me boarding oass , but at last sent to the information desk, at that time I had only 1 hr before departure, lazy woman at dest was not so much helpful and friendly, at last I’ve got the boarding and run to the gate as crazy. It was possible to say that I can got it at the gate too"
Pros: "Convince, as this is good direct flight from Nagpur."
Cons: "Improve quality of crew and service from Doha to Nagpur sector."
Pros: "The attendants were great."
Cons: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."
Pros: "Crew was professional"
Cons: "Plane is dirty Food is disgusting Bags treated so badd"
Pros: "Crew was not this great on my Flight from Doha to IAD. My pre ordered food was not given on time and they missed it. I was given cold food. The flight attendant ignored to offer Drinks and they didn't give the Custom Forms too. I have to ask everything and THE overall service was awful"
Cons: "Flight attendants should care the passengers and provide the best service. Otherwise there is no use paying expensive flight tickets and travelling on Qatar"
Cons: "Long trip"
Pros: "Crew was friendly and helpful."
Cons: "the lights kept changing color above constantly which made it hard to sleep when needed. Was traveling with 2 small children and the ability to sit/eat comfortably was a challenge due to the limited space. Food was unappetizing and would have just preferred more fruits instead of the bland meals"
Pros: "Entertainment system, crew responsiveness"
Cons: "Quality of main dish (lamb with rice). Portion of lamb is very small."
Pros: "Excellent Service and most friendly staff"
Cons: "Nothing was bad. But the food taste can be better"
Cons: "Entertainment for a 4 hr flight was terrible"
Pros: "Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks."
Cons: "The wedsite for Qatar could use some work."
Cons: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"
Pros: "Crew was excellent."
Pros: "Entertainment and food was good."
Cons: "Long flight from Doha to LA."
Cons: "I didn't like that I had to get off the plane and then put back on the plane. That was not noted when buying the ticket. That is important information."
Cons: "Good service"
Pros: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Pros: "Very professional ground staff and cabin crew; very genuine and trained well. However, the first class food is absolutely subpar. Entertainment choices were great though & the lie flat seats are fab!"
Cons: "The food"
Cons: "More veriaty on music would be good"
Pros: "I would definitely travel again with quatar. Amazing trip long hours but they sure take care of the passenger. Love how they took care of my child"
Pros: "My husband and I recently traveled from New York to Bali Indonesia for our honeymoon. We were upgraded to Business for all four of our flight segments. The flight attendants were incredibly friendly and courteous and were actually surprised when we only ordered one drink and one meal at a time! The food was phenomenal, especially for an aircraft meal, and no matter what I was in the mood for, they had it."
Cons: "Boarding in New York was not organized. Those traveling with small children or needing assistance were not boarded first, nor were Business and Economy boarding from separate jetways."
Cons: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."
Pros: "Quite journey"
Pros: "service, cleanliness"
Cons: "seats too narrow, but understandable"
Cons: "I did not like the entertainment because it did not work well!!!!!"
Cons: "1. rude staff - i stood in Jburg at the counter for 13 minutes (i checked my clock) while 8 staff ladies spoke among themselves in a myriad of languages. FINALLY one lady asked if i had been helped! I said no and she was clearly less than thrilled to be the one to help with my question. i literally just wanted to ask if my seat assignment was a window, middle or aisle, but it was like i was the bane of her existence and i interrupted their social hour. On my outbound flight (ORD to DOH) I also watched three staff members be beyond rude to guest after guest at the check in counter regarding baggage when they came forward to "re check-in" which was a new requirement for most people. There was a lot of general confusion on behalf of the consumers and the staff was NOT the least bit patient or helpful in explaining what they needed from us or why this flight had different procedures than normal. I still don't know why they were so fussy about baggage and made everyone re check in at the gate in fact. And they didnt do it to my baggage so i have no idea why they were so rude to some and completely left others alone. (didn't seem to have to do with size, carrying of electronics, i don't know?) 2. the physical flight - you changed my original flight time to something that was REALLY close for my connection from DOH to CDG, so you instead bumped me to a later flight without consulting me. it would have caused me to miss a connection flight I booked separately through EasyJet from Pairs to my home airport BIQ. I had to figure that out on my own. RUSH through Doha to make my 35 min connection and barely was allowed to board my onward Paris flight by the Qatar gate staff which was only cutting it close as a result of YOUR changes! Yet i was treated like i was somehow "late" and wouldn't be able to board ??? Again incredibly rude staff. Subsequently you lost my luggage because the connection was too tight. i landed on Friday and it didn't catch up to me until Tuesday. Not one person has said sorry or offered any restitution. And this is honestly what upsets me the most. I doubt anyone even reads this. pathetic. I work for a travel club and since Monday (so in 4 days) I have actively reached out to 4 clients to cancel and re-booked their Qatar airways flight to another carrier to get them to Johannesburg. They will be doing the same safari experience I did, but I will NOT recommend and book my clients on Qatar after my experience."
Pros: "Food and crew"
Cons: "Lost baggage no one knows anything."
Cons: "- Airline changed flight and offered little forewarning for what was a material change (from 1 hour transit time to 9 hours) - Boarding process was inordinately slow with little attempt to move this along quickly - Service was halting at best"
Pros: "Transit airport lounge allowed owing to gold status"
Cons: "3 hour delay in take off on Riyadh - Doha sector. No food was served while we waited in the plane to take off. There was no definitive time given for take off during the three hour wait in the plane."
Cons: "They make you close all the windows and outside lights after each meal. Want you to sleep most of the time so that you may not get up and stroll around or ask the crew any extra drinks, ice creams etc."
Cons: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"
Pros: "Large monitor and many choices of movies. Good food, efficient boarding."
Cons: "I had cancelled my flight with qatar airways due to the current political problems. My ticket was booked through the agent airfare.com. They have handled the issue terribly. To start with. They said that they have to charge me a $615 penalty on top of the $750 i had payed for the ticket for cancellation. They mentioned that ill be refunded my $750 from qatar as they got a waiver for me. I received $250 from qatar airways and nothing yet. Airfare's customer service staff is highly uncooperative and v rude"
Pros: "Quick and easy boarding and decent crew."
Cons: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food."
Pros: "Everything was great except the plane from Doha to Beirut it was too small with no seat screens and bad c music channels and non-comfortable seats !! :( otherwise everything was great !! I like Qatar airlines and don't hesitate to travel with them again Thank you"
Pros: "The aircraft was kinda old.. There was no usp plug to charge ur phone. . This was an issue for me. . I was out of charge and i wanted to make some calls after landing"
Pros: "The QA Crew acted with courage during very severe turbulence, continuing to be professional despite injuries"
Cons: "QA HQ did not respond to the emergency with professionalism. They did a decent job w/hotel accommodation but only the hotel reception provided any communication. Only constant complaints led to food being provided at the airport after a 6 hour wait to board. No compensation was offered by QA when we arrived in Doha. Nothing. Exceptionally poor performance by an airline you expect more from."
Pros: "The crew was great, trully world class service"
Pros: "Everything was quite nice. The TV screens were working for all the seats! Though I did not give my meal preference earlier, they still accommodated my request. Doha airport is quite nice and modern. Crew was helpful."
Cons: "I wish Quatar had a direct flight between Chicago and Indian cities such as Delhi and Mumbai. I can understand that Doha is their hub, but such a flights would be really good for me as I always want to reduce my layovers. (I noticed that most travelers in my Delhi to Doha and Doha to Chicago flights were Indians, hence my request makes sense.)"
Pros: "Flight was very good"
Pros: "The seat wasnt comfutable"
Pros: "crew attentive the plane is very clean"
Cons: "No WiFi despite paying. No Kosher food despite ordering."
Pros: "Having a seat on the plane after it being delayed over 5 hours,"
Cons: "Leaving on time."
Pros: "The flight was on time"
Cons: "Seats, entertainment, crew attitude"
Pros: "Seat was OK"
Pros: "Same crew. Really nice flight smooth and professional"
Cons: "Boarding from terminal f sucks"
Cons: "Boarding from terminal F. Very far away located. Then transfer by bus to the main terminal 2. Two floor climbed by stairs. Then gate changed. Passengers who arrived later accessed directly through main terminal 2 to the gate. No entertainment on board at all. A321 plane is not comfortable. 15 min. delay no so bad."
Cons: "For people who are going frequently to the US because of the small airplane from FRA_TLV A321 It is not worth for me buying Primer Economy since it is mixed and in British it is all the wayTLV-PHL 2 airplanes with primer economy"
Cons: "We had to fly to mun because it was delay from florence"
Cons: "LH flight from Seattle was late, and I barely made it to the LH connecting flight to TA. Landed in Tel Aviv, but my one bag didn't arrive with me. Looked for the Lufthansa desk, but there is no such thing. They have farmed out the task of dealing with lost luggage and masses of confused to irate people to another firm. There were approx 40 people trying to get some information from 4 ladies, one of whom was new. They were unable to deal with many reports at a time. How about take a number and we'll call you up in turn? Instead it was like a push and shove pressure cooker just to find out the status of said missing bag and make a report. I was dealt with last. At this time, I was exhausted and angry. The ladies were very good and very kind. They informed my ride of the delay, and told me that the lost bag would come on the next flight. They took me out of the area to get a drink and a bite to eat. We waited. It came. We drove to my destination a few hours away. Never have I had to deal with such a time consuming shambles to find out the bare minimum of information. I finished the trip and will never fly with Lufthansa again."
Cons: "No Entertainnment , no space , very small airplan"
Cons: "To Whom It May Concern, My name is Eliezer Korbman. I was a passenger on LH403 with service to Frankfurt, Germany. Upon reaching cruising altitude and prior to dinner service, a Lufthansa stewardess reached across my midsection, activated the reclining mechanism and forcefully returned my seat to its upright position - waking me up to eat. (You may conduct your own investigation, but there was no prior announcement.) I politely declined, but was later denied dinner and breakfast. To clarify, I was unable to eat or sleep. This is utterly disgusting service. I am incredibly disappointed in Lufthansa for the way that I was treated aboard LH403. Unless I can be persuaded otherwise, I will be taking my business elsewhere. Garbage service! Shame on you Lufthansa!"
Cons: "Took a few time to ask for my kosher food. Crew couldn't locate me on the list, than the were out of kosher food, gave me regular breakfast, which I couldn't eat more than granola. It was pre-ordered, and I called to confirm a week ahead."
Pros: "Please continue to use newer, updated places."
Cons: "Being put in a distanced place for boarding"
Pros: "the crew kept their smile most of the time."
Cons: "bad weather caused problematic flight to the passangers and the crew."
Pros: "all the flights were on time, the service was wonderfull"
Pros: "I found the seats roomy - plenty of leg room. They were very comfortable in the way they leaned back. The food was very good, even though the meal was a simple lunch. The plane was very clean and bright."
Cons: "There was nothing I did not like. In fact, I felt: "This is the way flying aught to be.""
Pros: "Very nice"
Cons: "The business class seats is exactly like the economy seats"
Cons: "No entertainment system at all - no movies, no music and no WIFI"
Cons: "I order a seat near the window A9 but this seat has no window. the crew did not solve the problem even I ask them and note that is important to me/"
Cons: "An hour late"
Pros: "I like the service and food. 45"
Cons: "I like food and service and they had things that make it different. 48.."
Cons: "the seat"
Pros: "all was perfect and helping"
Cons: "nothing all are fantastic"
Cons: "Overall experience - will not recommend this company and will suggest another company"
Pros: "Food is very good for airlines"
Cons: "No entertainment set unless you have a tablet"
Pros: "We often fly on Lufthansa and highly recommend it!"
Cons: "There was no movie..."
Cons: "The same as above"
Cons: "The business class is not really a business class, and the chairs are not comfortable. Moreover, there was no entertainment. During the boarding there was no distinction between Business and Economy class. There should be an opportunity for business class to board at any time."
Pros: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"
Cons: "The security in Frankfort was hard and unbelievable. Don't recommend to do connecting flight throw Frankfort and then continue to midel east."
Cons: "its was very very bad bad bad bad its a shame for them very not good bed bed"
Pros: "Nice crew, made an effort to find a special meal that was ordered for the original connecting flight and was not transferred to the alternate flight since I boarded on standby."
Cons: "Had to sit on a window seat since due to a delayed previous flight I missed my connection and boarded on standby. I have long legs and it was extremely uncomfortable and painful to sit there."
Pros: "Very nice crew"
Cons: "Boarding was a mess. No groups. Entertainment - app doesn't work on PC. Had to watch movie on cellular Passengers. - noisy eithout crew interference & sitting on wrong seats without any interference"
Cons: "No entertainment Slow boarding"
Cons: "the seat. not suitable for a business category"
Pros: "Lufthansa was really comfertable company, really good price and i'd so much."
Cons: "The plane was extremely small and uncomfortable. There were only two lavoratories for 60+ people, the other two being reserved only for the 10+ people in first class. As a result, throughout the whole flight there was a long waiting line in the plane's aisle, causing the crew to complain angrily in German, thinking we wouldn't understand what they're saying, because they couldn't go through easily."
Pros: "Good pilot and staff and service"
Cons: "There was no entertainment at all. The flight from Frankfort to Tel Aviv did not provide a pillow or a blanket. I arrived cold with a stiff neck. The personal spotlight didn't shine in the right seat."
Cons: "The meal was served rather slowly. I think there ius a place for improvement there."
Cons: "the waiting before the boarding, the Frankfurt airport gate for telaviv is different from the other gates, no store, no drinking water except one small counter that sell water and other food in very high prices, I except to have at least free water in the gate, excepsialy when we wait their more than hour an half"
Pros: "Got the seat that I paid extra for ,,,"
Pros: "Everything was OK"
Pros: "Landed on time"
Cons: "Took 2.5 hours to even get water from the crew. Food was disturbingly bad (hot goo). Service was unbelievably slow. I've never seen something like this on a major airline. Shocked and disappointed."
Cons: "Baggage arrived to TLV (my final destination) only the evening of the next day of my arrival."
Cons: "Bumped from first class to coach."
Pros: "Crew were very friendly"
Cons: "AC power. Seat back TVs."
Pros: "The flight attendant was awesome. She was extremely friendly and very welcoming."
Cons: "Because if the delay from LAX, I missed my connecting flight to Okinawa. The ladies were able to help me get on a flight that left a 3 hours later. It would’ve been nice if AA had let the connecting flight people know this could happen."
Pros: "Crew was helpful and fine."
Cons: "Don’t delay all your flights American Airlines. They are never on time."
Cons: "Be on time"
Pros: "Nothing. As sucks."
Cons: "Planes auck. Terminal suxks."
Pros: "Seating had more space, the crew very relaxed and good humour as well as professionalism."
Cons: "Well the flight was short, so not much more could be done on this particular flight. The restroom could be a tad larger but think was on an older aircraft."
Cons: "Air conditioning wa not working. We were in a hub why wasn't the plane switched."
Cons: "Get rid of commuter jets."
Cons: "There crew was not welcoming nor understanding of the passengers' frustrations caused by the delays. There was no air-conditioning on the flight, no air circulation to speak of. No food was served due to turbulence or so we were told."
Cons: "On the red eye from Anchorage to LAX in Business class the A321 was ok as far as comfort. Same duration flight fromLAX to MIA, same plane, but we received a nice pillow and blanket, as well as a little travel kit and bottle of water. Seems strange there are different standards for the same duration"
Pros: "Amazing crew. Helping me figure out some charging issues."
Cons: "Food. Still horrible after all these years. Salad was okay but meat and fish were gross. Boarding at Heathrow is also not great."
Pros: "The service"
Cons: "The food"
Cons: "Was delayed a lot"
Cons: "Commuter jet—no comfort. No jetway, we were on airplane stairs."
Cons: "No boarding by zone."
Pros: "Great crew and seat"
Cons: "No amenities at airport"
Cons: "Checked into flight 1.5 hrs before the departure and luggage did not arrive!? At least 1/3 of passengers ended up w/o a luggage!"
Pros: "Stairs cause me tremendous pain due to a 4 year misdiagnosed ruptured SI joint. Usually, we have no way of knowing that our flight will end with a downstairs walk rather than a ramp. I emailed American Airlines last week but hadn’t gotten a response yet so when they announced that we would exit by stairs, I was almost in tears as I gathered my belongings. To my surprise, American Airlines had a ramp for us to use. I don’t know it it was a coincidence or if they responded that quickly knowing I was on the plane through todays’s technology. I will be a fan and a customer forever."
Cons: "On time, loaded quickly,ramp access to exit the plane."
Pros: "Efficient and on time! Courteous and professional travel assistants. Nice job. Nice new planes too!"
Cons: "Traveling as family of 5 - booked tickets two months ahead and we did not sit together despite me selecting seats when I booked. They were cheap seats so I can’t complain too much but felt that could have been accomplished given the advance booking."
Pros: "Flight got me home safely. Flight was delayed gor hours due to weather. Crew was good. Short flight so no food/beverages or entertainment."
Cons: "Every leg of my journey was frought with issues. From weather delays to maintenance issues. The biggest issue I have is that invariably when I fly American, if I go through Charlotte, is on the whole inconvenient. It takes way to Long to get to a gate when you land. And while everyone is apologetic, I would prefer they didn't have to be."
Pros: "The crew was great"
Cons: "The seats were not comfortable and boarding was a pain. Not sure why you wouldn’t want to board from the back to front. Weather grounded us at our loading airport so we were stuck with the option of staying the flight or going in the lobby."
Pros: "Nothing, Heathrow has come so far along, especially if you’re an E.U member traveling through on a connection flight. It was awful-the A.A crew members were rude and actually beyond belief still had jobs. I refused beverage, dinner and light meal services. I got attitude for ordering 2 beeers at once instead of wine for dinner-pure I requested Premium Economy a couple days before and even offered to pay it then-no luck C32 G I got. And to fly in Chicago? You got to be kidding me-never again."
Cons: "See above-never ever-ever again. Something about A.A and Chicago just sucks. Immigration, claim your own luggage to just give it to someone else in a different line, going through security a 3rd time. I’m sticking with B.A and A.F for know own. I will never be stuck in economy on A.A international flight of such poor quality again-purgatory."
Pros: "Movies online you had is always awesome"
Cons: "Space on planes are ridiculous"
Pros: "Boarding and flight was on time."
Pros: "Wow! Really nice plane, nice entertainment system even though it’s Android and it has glitches."
Pros: "It didn't take long for anything."
Pros: "The pilot did a great job flying. Very smooth."
Cons: "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."
Pros: "Food and Entertainment were up to par."
Cons: "There were two (2) obnoxious and drunk Irishmen directly behind us who kept pushing our seats, screaming obscenities for at least 5 hours while playing poker. The flight crew continued to serve them beers and did nothing to shut them them up. If I was not so content on getting to my destination, I would have knocked them out on the plane!"
Pros: "Flight attendants were very friendly and attentive."
Pros: "Nothing in particular. They got me there."
Cons: "The usual stuff. Uncomfortable. Worse than riding a bus."
Pros: "Started when 7 am flight from Knoxville was delayed - multiple times until finally at 4 PM there were no options. Nobody with AA saying a single word all this time even when asked. Finally called their customer service line only to learn that I could get on another flight that left in a few minutes. Door was still open but gate agent argued with the lady on 800 line about who could ticket faster. By time they finished arguing the door closed. That began a 14 hour nightmare of bumping between flights and delays and the inevitable lost luggage. Paid for $300 hotel room at Vancouver that I will get to stay in for 4 hours. Will NEVER fly American again"
Cons: "Service, poor rebooking process, lack of communication."
Pros: "crew was nice"
Cons: "never was told that a shuttle was needed to get from gate to actual aircraft. I almost missed my flight because of this."
Pros: "Swift boarding."
Pros: "The pilot was amazing!"
Cons: "I strongly believe they cancelled our flight due to lack of passengers. The plane was sitting on the runway. I boarded for almost two hours for a flight of only one hour away. They were holding plane to fill with those already scheduled for the next flight?"
Pros: "Crew were nice"
Cons: "No food, no pillow, stuffed plane of sickness and pathetic drinks on 5 hr flight which I paid $75 to arrive 2 hrs early... this airline is CHEAP. Good things were friendly, sympathetic crew and good movies."
Cons: "Prices, of course. No one wants to pay the prices. My company is small and we check pricing all the time."
Pros: "The sweet flight attendant who helped calm me down from the turbulence as we were going over the hurricane."
Cons: "All the turbulence from flying over Hurricane Matthew. Something I will make sure I'm not flying during a storm. Scared me greatly."
Pros: "All flights were on time and the flight each way was very quick."
Pros: "The free cookies were very good and the service was great the flight was smooth and quick"
Pros: "Nothing unexpected happened"
Pros: "Everything was great could have done nothing to improve wonderful set"
Cons: "Everything was great magnificent service no complaints"
Cons: "See all comments in first leg section"
Cons: "Entertainment system down, no food, disorganized boarding, crew attitude not very good"
Pros: "Nothing to say"
Cons: "Too many Delays Very bad wheelchair service at Heathrow Airport Delayed Baggage Bad food options at American Airlines Flight"
Cons: "Eliminate an acceptable two and a half hours delay in take off time due to catering planning issues."
Pros: "No leg room"
Pros: "Crew was fine."
Cons: "Seats are so narrow you have to huddle to one side to avoid physical contact with large passengers seated next to you."
Pros: "the crew was extremely nice. i was mainly impressed by the many times they made the effort to serve water."
Cons: "crew was rude and unhelpful with delayed flight"
Pros: "the concept"
Cons: "the reality"
Pros: "-Great food -Great room -Great people"
Cons: "-Movies were the same; not much to pick from"
Pros: "Very good plane, comfortable and new. Food is okay but they were short with all the options (the back of the plane had no option for dinner due to lack of meals)"
Cons: "The crew were nice but lazy. Whenever someone called them through the chair system they just ignore the call. After a few time I tried to call them I just went to their area to ask things."
Pros: "The flight was so not packed. There were rows and rows of empty seats. I had a row to myself to sleep on, it was amazing."
Cons: "Food wasn't great. Especially breakfast"
Pros: "crew was very helpful polite nice and welcoming"
Cons: "food was not fresh, hot meal was pretty terrible in both 2 flights"
Pros: "Everything was great"
Pros: "Excellent fight.... comfortable and easy..."
Cons: "Crew where a bit slow... and the use of 4! Languages for announcement was annoying..."
Pros: "The deleted meals request could not be remedied even with greater than four hours notice of THEIR mistake. No proper meals for a 15 Hour flight and no compensation."
Cons: "Get it right or make it right."
Pros: "Incredible plane!!"
Cons: "Bathrooms and seats need to be longer!"
Pros: "I love that I had a direct flight for my destination, from TLV to Pearson Int'l, at a decent price. This is usually hard to come by. The in flight entertainment options are very good. The online check-in process worked very well."
Cons: "The service on my original TLV-Pearson Flight (Dec 23rd am) was not great. The staff sat in the back gossiping the entire time and looked offended every time I came to ask a question or ask for something - they would get silent and just sit there, like I was interrupting an important conversation and so I even offered to get my own stuff. Ridiculous! What happened to customer service? The food is HORRIBLE! Worst food I have ever had on a flight, and I flew to 8 countries this last year, so that says a lot. I'd recommend only eating food you bring, or just starving yourself."
Pros: "Everything was good with this flight - really no complaints. The staff was very friendly too!"
Cons: "Nothing - I really have nothing to complain about with this flight."
Pros: "The service was very good and the flight felt safe and smooth."
Cons: "Very crowded plane with very little legroom (and I am 1.65m). The food could be improved. Entertainment was decent, but the design of the controls embedded in the armrest caused my neighbor to disrupt my programming often. It was inadvertent, but still annoying."
Pros: "Clean cabin, nice airplane"
Cons: "The plane was late enough to turn a commuter flight into a complete waste of an afternoon!"
Pros: "The flight was good."
Cons: "I ordered a kosher meal, but they did not have it."
Cons: "Crew didn't come around much for most of flight, except for duty free - couldn't get water, or hot water for tea for a long time"
Cons: "Even though I reconfirmed my kosher food, it was not on the plane."
Pros: "Good food and entitemint"
Pros: "Flight was good"
Cons: "No food and no snuks"
Cons: "The crew was fine but not overly friendly or helpful. They got the job done. I know that your coach seats are fairly standard in the industry. I just find the leg room to be too tight for a long distance flight."
Cons: "Leg room is HORRIBLE for a man 6 feet tall"
Cons: "Left unattended in wheelchair at two stages"
Pros: "The entertainement system was great, unfortunately some of the movies were said to have english subtitles, but no matter how hard I tried... None."
Cons: "I wish I could of had a vegetarian meal, but there was no flexibility and I don't believe I was offered the choice during check-in...."
Pros: "Nice attendants."
Cons: "Air Canada website says some complimentary spirits in Economy but such is not the case. Only entertainment via iPad but no GPS display and not good selections for movies or shows. Low quality dinner and one slice of banana bread for breakfast."
Cons: "The variety of new movies was somewhat limited when compared to United."
Pros: "On the whole it was a pleasant experience despite the flight being late."
Cons: "I thought that the flight being delayed by almost 2 hours was terrible. That should not have happened."
Pros: "I loved the 787 with the mood lighting and humidified air. The flight attendants were very nice and attentive. I loved the warm towels after take off and before landing!!!"
Cons: "I had a 4 hour layover in Toronto. Could have done with a much shorter layover. A Dr. Pepper as a soda selection would be nice but not essential."
Cons: "I am 5' tall and there was no leg room for me."
Pros: "The boarding was efficient."
Cons: "Seats weren't comfortable even with an empty seat beside me. Vegetarian meal was not good at all. The general pancake option was gone before it even got to where I was sitting and the omelette was old school flights.. Which in this case was really bad."
Cons: "The vegetarian meal was awful"
Cons: "I missed this flight due to my other flight being late."
Cons: "Some crew members were not always kind."
Pros: "Good service, very attentive. Breakfast needs improvement"
Cons: "The middle seat is horrible, no room to even bend over to reach my bag which was at my feet. Very uncomfortable and no room to put the elbows because the other two seats take the elbow rests . Make it a double one or something because I couldn't even fall asleep for a second plus I got a back ache throughout the"
Pros: "3 1/2 hours late cramped stuffy with a very strong chemical disinfectant odor that was gagging passengers . Cabin was too hot and poorly ventilated. Only flight landing in Pittsburgh late Tuesday night and we were still forced to walk him from the very end of the concourse . Once we got to the landside terminal we had to walk past all the unused baggage claim area to the very end carousel. Pittsburgh airport management should be ashamed of themselves . No wonder there tax finance Taj Mahal is a ghost town !"
Cons: "i booked a flight through kayak going from denver to milan. i showed up at the airport in denver to fly out yeserday only to find out that i was going to frankfurt germany. i am now in munich germany and never made it to milan. i was one of many people i met on the flight that also booked with air canada thinking they were headed to milan. air canada kept trying to put the blame off to my booking company. i don't know who to be ticked off at. please advise."
Cons: "I was seated in the middle of the plane right by the bathroom in the middle seat, the lady to the right had the same idea that these seats were very bad cause they don't have much space as the others also it's right next to the bathroom,, were you get to enjoy the noise from the bathroom door to flushing not include the smell,,, I wonder why you guy charge more for seats with space and you don't give discount for the worst seats in the plane,,, The lady complained and they changed here seat I had to stay there and not be able to sleep for more than 5 mints, from the reasons that I said before,,, by far the worst experience,"
Pros: "Did like the crew but didn't like the food at all.was really bad. It was cold very cold and the screen didn't work so I couldn't see the movies."
Pros: "Entertainment options"
Cons: "Coach is miserably small and the lights were dimmed far too late"
Pros: "The Boeing airplane was either new or upgraded with plenty of in flight entertainment. In addition it was clean and fresh. The seats seemed to have more legroom than some I have flown. I could actually use my notebook on the tray stand. I was traveling on the same plane with my wife but we could only get separate seats. I decided to ask before boarding if they could put us together for such a long flight and they took my boarding pass and actually tried. The lady I checked in with was extremely gracious. She passed our info along to the head attendant on the flight who came and found us and told us she had found seats together. We had already done some seat switching with the kind people around us and managed to get together. The head attendant was happy for us."
Cons: "Long flight, when we got close to Tel Aviv, a guy attendant who wasn't on my side yelled at me from the other ailse and scolded me for not being locked in 30 minutes ahead of time and threatened to write me up. He was red faced. The head flight attendant made a call over the intercom, I jumped up and started stowing my computer and he comes by 30 seconds later and literally yelled across the plane. He must have had to clean a bathroom up that someone let loose in. I looked on the flight time register on the screen when I was locked in and we were 35 minutes out. Not quite a rule breaker was I."
Pros: "787 atmospherics good - humidity, etc Decent price for this flight"
Cons: "Economy Cabin one of the most uncomfortable. Attendants were angry, short and disgruntled the entire flight."
Pros: "The flight was one of the more uncomfortable flights I've taken across the Atlantic, and I fly multiple times per year. The flight attendents were nasty, sarcastic, and unkind. I heard them bickering between themselves throughout the flight, which was very uncomfortable to hear as a passenger. The kosher food was barely edible. The seats were small and uncomfortable. I am under 5'5" and on the small side, and I could barely fit in my seat. I will think twice before flying Air Canada again, and I will tell other people about my experience."
Pros: "Very nice crew - something I have learned to appreciate over the years."
Cons: "Chairs were small and I was uncomfortable. Food wasn't good."
Pros: "Same as stated above"
Cons: "My suitcase did not arrive with me."
Pros: "Price, international legs were good"
Cons: "Canadian domestic flight"
Cons: "The service in Newark airport"
Cons: "Food, my kids refused to eat."
Pros: "Crew were really friendly and very courteous."
Pros: "Entertainment system"
Pros: "A long but uneventful flight."
Cons: "Nothing really. The flight was fine."
Pros: "The crew was amazing. The food was great. The entertainment was great."
Cons: "There was very little room for my legs and I couldn't rest my arm on the seat next to me since the person on my left took over. It made my flight much worse. It is difficult to fly overnight when you are so uncomfortable and the price was very high in the economy area."
Pros: "I liked it because the flight was not overbooked and I had plenty of space."
Cons: "I didn’t like that I had pain and I didn’t know if the crew had any pain medication."
Pros: "Seats had ample room. Crew was nice. Good choice of movies."
Cons: "There was a problem passenger and we all had to get off with all of our carry on, and then repeat the whole boarding process. Very inconvenient."
Cons: "Same as for the first flight segment"
Cons: "Food was mediocre and in very small amounts, even the I have been seated in premium economy, there still was little space in the armrests and hardly any recline"
Pros: "The avod system of movies was good and the channel 9 ATC was amazing to listen to."
Cons: "Multiple delays because of United crazy crew scheduling and a lazy flight crew. Flight attendants didn’t even give us the meals on a 12 hour flight. Worst flight ever."
Pros: "Food was pretty tasty."
Cons: "Flight was delayed, seats are just too close for a 10 hour flight."
Pros: "Was flying biz class and the audio wasn’t working. The flight attendant tried her best but only was able to reboot over and over again. But she didn’t offer a voucher or anything for the lack of a sound system."
Pros: "I always enjoy the staff; they are always pleasant."
Cons: "Not being told about the 3 hour delay until I was already at the airport."
Pros: "kosher meals were on plane. extra legroom was comfortable. Good choice of movies"
Cons: "We started to board on time and after group 1 boarded, they said they pulled the crew for a different flight and we needed to wait til 1:30 AM ( 2.5 hours delay) to board. Then 30 minutes later they called us back after finding another crew. It was very chaotic and made not sense"
Cons: "The flight attendant was unusually pushy about the emergency exit. I am a military member who is fit and flys in the emergency row as much as possible. The attendant threatens to move me because I didn’t know what section of the aircraft the overwing exit was located."
Pros: "Comfortable seats. Great multimedia"
Cons: "Food was good but they served same dish for dinner and breakfast"
Cons: "Long delay in Knoxville because of atc clearance issues and there is not much to do in the terminal. Only give snacks and water would of rathered a sandwich"
Pros: "Entertainment was simple with ample choices"
Cons: "The seating space was cramped. Seats did not decline enough. Seat itself was not comfortable. Back pains after flight. I am not looking forward to the return flight"
Pros: "Spacy seats. Great entertainment. In time."
Cons: "Food could be better."
Pros: "Friendly flight attendant in back of cabin,"
Pros: "New plane"
Cons: "Food was terrible the service wasn't great not even one the flight attendant walked by and offered bottles of water or dessert besides the 2 meals served. The restroom always were out of tissu paper and were not maintained."
Pros: "Very smooth ride from take off to landing"
Pros: "Accommodated me with a hote and food voucher"
Cons: "Had to stay overnight, 6 am flight the next day is delayed. Still haven't left original airport."
Pros: "Flight entertainment Comfortable seats"
Cons: "The crew was not very nice. The electric plug didn't work"
Pros: "boarding, flight attendant very nice"
Cons: "narrow seat, small aircraft"
Pros: "I was hesitant to travel with united but my flight was very comfortable and the 10 hour flight felt like 3. Smooth ride and landing. Thumps up to the captin I had a very good experience from the time I checked in in Ranold Regen till I arrived Tel Aviv"
Cons: "The food was not very good"
Cons: "Delay Food Service Plane equipment"
Pros: "The new business seat gives improved comfort. New airplane smell."
Cons: "Flight was late close to one hour because of catering. No prior notices - we were left to stand for more than an hour in front of gate. Surely and nasty elderly citizens made up the flight crew including pilots. About the same service you get from a Siberian gulag prison guard. No communications from pilots. Despite delays and turbulence we were kept in the dark."
Cons: "United organized boarding by zones (1, 2, 3, 4) where 1 is in the front of the aircraft (business) and 4 is at the back. While I appreciate that business travelers should have priority boarding, the order of coach is from front to back. It would be beneficial to begin coach boarding from the back to the front to reduce the traffic on the aisles."
Cons: "Purchased a non-stop flight leaving at 530 and arriving at 6:30 pm. After flight was pushed back to 830 pm departure, it was pushed back again to 1130 pm departure and 1230 am arrival. Rebooked through connecting flight and arrived at midnight."
Pros: "Non stop"
Cons: "Plane was small for a2:55 flight"
Pros: "On time - small plane. Ground crew performed well"
Pros: "Snacks were good for a short flight"
Cons: "Flight was delayed and overbooked. It wasnt the first time the flight was delayed. Flight going was also delayed. Attendants seemed to be in a bit of bad mood but were overall ok i guess. It was a short flight so it didnt matter."
Pros: "Friendly staff"
Pros: "Direct flight was convenient"
Cons: "The crew on the outbound leg of the trip was unprofessional loud and disrupted everyone's sleep."
Pros: "The landing was perfect"
Pros: "Crow was great , was very nice flight actually !"
Pros: "Everything was on time."
Cons: "Despite wearing a down coat, scarf, and hat, and holding my bag in my lap, I was freezing cold the entire flight. This was after the flight attendant let me move towards the back of the plane so I could be warmer than sitting up towards the doors. A December 6am flight with no heat? Ridiculous!"
Pros: "Very profesional crew with positive attitude Take off and landing within the planed time schedule"
Cons: "Not enough movies with Hebrew subtitles For people with hearing problems English subtitles for all movies can help"
Pros: "Ease of check in with a stream line flow"
Cons: "the TSA check a bit delaying but okay over all"
Cons: "Delayed 5 time and change plane 3 times"
Pros: "flight is OK + in business class"
Cons: "terrible delay..."
Cons: "Self boarding is really a mess. some staff members were barely speaking english. entertainment system can be upgraded ( larger screens)"
Pros: "Normal things"
Cons: "Making us wait for 3 hours to take off. Did not offer anything in denver."
Pros: "The crew was competent"
Pros: "Easy process with no delays"
Cons: "Seats are a bit cramped"
Pros: "Pilot was very nice!! Co-pilot too!!!"
Pros: "Smooth ride"
Cons: "Could not cross my legs Not enough room for food and diabetes kit Flight information would not load"
Airlines flying from Knoxville to Middle East have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Knoxville to Middle East
Masks required on board, masks provided on flights from Knoxville to Middle East
Social distancing seating
Middle seats unavailable to book on flights from Knoxville to Middle East
Testing for antibodies, testing for symptoms for flights from Knoxville to Middle East
Waiving of change fees. Search flexible flights from Knoxville to Middle East