Cons: "Very poor job . I had bad experiences."
Pros: "Excellent service . Good customer service"
Pros: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
Cons: "little delay in departure"
Pros: "Wonderful great service, friendly...relaxed atmosphere, Very enjoyable entertainment. Great airline would use again."
Cons: "It was warm on plane"
Pros: "Overall good experience"
Cons: "Bathrooms were already dirty upon boarding"
Pros: "Good Timing"
Pros: "crew and service are great."
Cons: "the last leg, Istanbul to DC was completely full. i was seating at the back (33K). after the meal, i wanted to recline and the man behind me started yelling as he has water on his table. i apologized and asked if i can recline the seat and he yelled again and said i cannot recline my seat. i talked to the flight attendant and she wanted to move me to a middle seat. i declined and eventually the man said i can recline my seat. but i mean, seriously, i got yelled at for trying to recline my seat and got no apologies from anyone."
Pros: "Staff was good"
Cons: "6 hrs delays"
Pros: "The seats have more room. The food is good. The in-flight entertainment is great. The cabin crew is wonderful."
Cons: "Nothing. Everything was great."
Pros: "Food, clean washrooms, attentive flight crew"
Cons: "Seats could be little wider"
Pros: "They crew were very pleasant and polite. It was one of best flights I have had internationally"
Cons: "The heavy turbulence but, that's beyond their control"
Pros: "As always Turkish Airlines has exceptional service"
Pros: "Travel on THY within Turkey and between countries. Service excellent, food is great, amenities abound. Always travel THY when I can."
Cons: "Nothing to dislike! My favorite airline."
Pros: "Friendliness of crew."
Cons: "Very bad seats."
Cons: "See volume issue from earlier."
Pros: "Friendly airlines and service was excellent."
Cons: "No anything"
Pros: "food,service and flight"
Pros: "Turkish tea."
Cons: "The food was not good"
Cons: "In Istanbul, wheel chair facility was not provided. Wheel chair facility was there with itinerary."
Pros: "Food, entertainment, crew were all great"
Cons: "Very cold in cabin"
Pros: "The staff were very friendly and welcoming"
Pros: "Exceptional service and very friendly crew members."
Pros: "Food, entertainment, and crew were great!"
Cons: "The food wasnt good"
Pros: "Everything except the chair was uncomfortable"
Pros: "Friendly Cabin crew Entertainment was above average."
Cons: "First of all I have tons of complaints regarding the airport at Istanbul. They have a poorly managed airport and it was so crowded. The cafeteria and places to eat around in the airport were horrendously expensive and they didn't have services like wifi(had to buy it for $8 an hour and it sucked) and drinking water. As per Turkish airlines, the staff in the airport were poorly equipped to deal with emergency situations such as snow. I was flying during the snowstorm and wasn't expecting my journey to be easy. But they should have increased their resources to help people out in such cases.Their help desk was crowded with almost 500+ of people all the time and they only had 2 people to answer their queries. Also, the staff couldn't understand English properly and seemed irritated when I was trying to explain things in English. I had to stand an hour on a line to get my temporary visa issued only to be referred to another line (yes! i waited for an hour to get to the desk and was told to go and sit in another effing line). It was also because most of the signs/boards in the area were written in Turkish only and I didn't know what they were saying. I had to pay for my own hotel during my transit because the line for the hotels was almost two miles long. And when I arrived at my destination, both my luggage went missing. The crew on board were nice and helping people. I do not blame my bad travel experience entirely on Turkish airlines however, the airport and airlines both are not prepared to deal with situations that are unexpected. I also realize the snow storm was the main factor behind everything however any airlines that boasts itself to be a top class international airlines should have means and resources to manage(at least try) their passengers and airport during any situation. No matter what I am never flying with Turkish airlines again."
Cons: "the worst costumer service ever"
Pros: "Comfort of the plane and pleasant crew. Food was terrific."
Cons: "Might have liked more option of current movies."
Cons: "No classical music in the suggested list."
Pros: "The flight attendants were lovely, they worked smoothly and did their best to manage an unpleasant situation. The facilities are also excellent, and as always, the fresh flowers and hand lotion and such in the toilets was a nice touch."
Cons: "The food was not up to standard this flight, mostly passable, but our pasta inexplicably tasted chlorinated, as if the noodles had ben boiled in pool water. It's a mild complaint, though. Plane food isn't always sterling. The true problem, unfortunately, was in the form of other passengers. Despite having an excess of available space to stretch out, our seats were surrounded by utterly out-of-control children. Crying babies is understandable, it can't be helped, but if your children are running up and down the aisles [including during the landing], sitting on other passengers [myself in particular], and lying down in the aisle to sleep [and the flight attendant had to ask multiple people whose child that one was because no one wanted to own up, apparently] they have no business being on a plane. I don't even care about the annoyance at this point, their behaviour was inherently unsafe and the parents just didn't care."
Pros: "Even in economy, TK serves two full meals, with beer/wine as beverage options. They also give an overnight bag with slippers and other helpful goodies"
Cons: "The level of service by the cabin crew was really disappointing. One of the flight attendants asked me to switch seats with the woman seated next to me (although I had pre-selected my seat). I obliged, although I think that the cabin crew and/or gate agents should have given more thought to giving her a better seat assignment, like a bulkhead seat. This woman was uncommonly large with mobility problems, so it was difficult for me to get up when I wanted to. The entertainment system malfunctioned about an hour into the flight, and I had to flag down a cabin crew member on 3 separate occasions to ask them to look into it. No one ever bothered to follow up or attempt to resolve the problem. To make matters worse, the entertainment system is connected to the entire electrical system, so I couldn't use the "call cabin crew" button, or the overhead light - meaning I was stuck in the dark for HOURS. Only after I demanded to be given another seat did anyone do anything, and with zero apologies."
Pros: "Choice of in-flight entertainment was excellent."
Pros: "Food was much better than a number of airlines."
Cons: "bathrooms got messy."
Pros: "Every thing was excellent"
Pros: "outstanding flight assistances, excellent food."
Cons: "Refused to refund cancelled flight"
Pros: "Food was excellent,lemonade was great"
Pros: "Food / service / timeliness"
Cons: "they have no good service at all, no smile face at all. they treat customers like as if we are traveling for free. checking counter are all look like they have bad day, they are in a bad mood."
Pros: "Attention & willingness to help. Very pleasant flight from start to finish"
Pros: "The raw was empty and I could sleep whole 10 hours"
Cons: "Choice of movies and TV programs"
Pros: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Cons: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."
Pros: "Overall Austrian was fine. Smaller plane and people were professional."
Cons: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"
Pros: "Good amount of leg space"
Pros: "Food was quite good, and they were great about continually offering beverages throughout the flight."
Pros: "The crew was good , funy , atentifly and kind."
Cons: "Was ok."
Pros: "The flight attendants were quite personable and engaged."
Pros: "Friendly crew with a wide range of entertainment options"
Cons: "Smoother boarding. Was great once on board."
Cons: "I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!"
Pros: "Service was outstanding!"
Pros: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Cons: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Pros: "Luggage came extremely quickly"
Cons: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Cons: "Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again."
Pros: "Fast, organized boarding, on time departure. Crew was courteous. Good food for airline food. I have only had positive experiences with this airline."
Pros: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Cons: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."
Pros: "Crew was nice and very accommodating. Food service timing was good. Restrooms serviced every one efficiently. Electronic service outlets are quite helpful and thoughtful."
Cons: "Only at boarding we were notified to be TSA screened, we ended up the last passengers to board and caused flight delay... Electronic check in did not provide food selection, specially for individuals who suffer some food allergies... Boarding process to be revised taking in consideration last minute matters to be better coordinated."
Cons: "See red comment above."
Pros: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Cons: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."
Pros: "Short flight and got a snack"
Cons: "Boarding was a hassle"
Pros: "Love the 767 seating layout with 2-3-2 seating. My hubby and I got 2 by the window/aisle. I like having 2 aisles for walking around. Pasta meal was much more tasty than the chicken meal."
Cons: "No free wi-fi. But, that wasn't a big deal. Just seemed unusual. If they did have it, they didn't let you know about it."
Pros: "Safety, timeliness, friendliness of staff"
Cons: "Entertainment is outdated"
Pros: "Everything was at the good level. Professional people to work with."
Cons: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"
Pros: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Cons: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."
Pros: "Boarding on time and quick"
Cons: "Food and entertainment choices"
Cons: "When our plane arrived late, many on board had missed connections. We received no help/guidance at gate, other than to be told to go up one floor. One floor up we had to go thru security to reach customer service. 100 people lined up for customer service from 3 Austrian airline reps. After 2 hours of standing, there were still 27 people ahead of me. The woman behind me gave me the local phone number for Austrian airlines and I was able to get on a flight to US leaving in 30 minutes. I managed to make it, and would not have had I waited another hour in line. Why no surge of staff to help? All 3 help numbers on my Lufthansa e-mail receipt could not help. Horrible experience."
Cons: "We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable."
Pros: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."
Pros: "Service was great and the flight on time."
Pros: "The staff should speak english and albanian from pristina to austria or from pristina to turkey its abvious they are albanians %95 of them and elderly who dont speek any other language but albanian"
Pros: "This time it seems I had a little bit more leg room. Which makes a big difference!"
Cons: "5 hour delay. One staff member said there would be a delay, the second said there was no delay and after a couple hours the delay was confirmed. I was told the flight was full without the attendant even checking, flight was actually not even close to full. Nobody wanted to help and do their job, they just want to send you on your way."
Pros: "Flight was cancelled. Waited over two hours to be rebooked. Nothing was offer. Special meals was not available for a flight that is over 9 hours. No other food was available."
Pros: "Excellent crew and service!"
Pros: "Food, wine, crew, physical comfort were outstanding. Excellent overall! Austrian continues to abide by the highest standards. After 14 years it still is one of our two favorite airlines in the world."
Cons: "Boarding was chaotic, cramped. Passengers kept lining up only to be sent back to the end of the line after documents were checked three separate times. Only first class passengers were allowed at the gate. Chaotic and frustrating. Not what one would expect of Austrian efficiency!"
Pros: "The B-767 is far superior to the B-777 in comfort; it is not so horribly crowded."
Cons: "Austrian check-in at VIE was a disaster. None of the machines could read my passport; and when you entered the data by alternative methods it STILL required a machine to read the passport--which it exactly what they were unable to do. Thus, it was a circular Catch 22. I went through six different lady agents working my way through the system, until they finally took my bag and let me go. They themselves said it was new to them and they did not fully grasp how it worked and they did not know why it did not accept me. SOFTWARE PEOPLE BACK TO THE DRAWING BOARD."
Pros: "Flight services were good. Staff friendly. food was good"
Cons: "Maybe I was upset due to the issues at the first leg so could not enjoy this one"
Pros: "It was pleasant all around"
Pros: "friendly, helpful crew"
Cons: "I paid a premium to book a direct flight (ages ago) and then had to rerouted last minute (same day) with no reason given other than "it's our fault". I inquired about paying to change destination city and or seat to a premium seat (for the 9+ hour flight) when I recvd the reservations for the new flights that were made at the airport around 8am for flights that left at around noon and 3pm. I was told no better seat(s) was available. However, a half hour before the flight was boarded several announcements were made regarding all the upgrades that were available. Liars annoy me."
Pros: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Cons: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Cons: "While boarding, the AC was off due to a mechanical issue. The plane was uncomfortably hot, but the pilot and flight attendants were appropriately apologetic. The issue was resolved once we took off."
Cons: "Been traveling with Auystrian for a while now and so far so good, I'm very satisfied"
Pros: "Everything was wonderful ,except for the poor food."
Cons: "The flight was 9 and half hours and the food was very poor, I was starving ,maybe AA can improve that, it would be nice if they could add a little bit of fruit and a yogurt for a good digestion .Also, the sandwich they gave us at the end was so small ,maybe they can give us a real sandwich instead ..Sorry AA ,but you need to work on that .For the price I paid I can fly United ,they don't let me starve."
Cons: "We were stuck on the ground at London for what seems like ages."
Cons: "One of the flight attendants had an attitude problem, which put a wrench in my otherwise pleasant flight."
Pros: "Not at all a comfortable experience, but I suppose it served its purpose."
Cons: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."
Pros: "Very professional and friendly. The food was delicious and really appreciated the extra rolls!! Seats were very comfortable."
Cons: "The entertainment selection for adults was very good (really liked the documentary section and Asian movie offering). However they need more films or programs for ages 2-10 .... There is a section for family and kids but almost all of the movies are more appropriate for ages 9 and up."
Pros: "We liked that the boarding process seemed to have been streamlined and organized from other flights (this was a UNITED flight which we flew through Austrian Airlines). It was efficiently done. We thought the selection of movies to watch were terrific. So glad to have caught up on several I had wanted to see. Considering we had a 3 hour delay, I got to catch up on ALL the movies I wanted to watch!"
Cons: "The plane was delayed just over 3 hours by a mechanical problem with the radar. We taxied to a remote gate while they tried to fix it. Original estimates were an hour, but it ended up being 3 hours. We stayed onboard which was probably best in this case - but having been trapped by United on a flight many years ago from 4 pm until midnight with 3 small children and then told to come back at 7 am the next day - I am very wary of the airline now and actually drive from Washington to Chicago as we could have done that in the time they trapped us! This flight was practically empty however, so unlike many transatlantic flights, we could spread out and were more comfortable than usual. So that was lucky for United otherwise my scores might have been a LOT worse! Also, we hadn't eaten, figuring that we would eat dinner on the flight. So after 3 hours we were a bit peckish! The crew came around with a cookie and water. Really think that might have been a little more especially considering the flight had so few passengers. So we arrived back in DC just about 10 pm and, after clearing customs and getting bags, were home to Arlington about midnight - 5 am our time! Given the conditions and circumstances, the crew did a good job. I would like to think that Austrian Airlines would have some input with United. The outbound daytime flight from Washington to London had been simply terrific with a wonderful crew - new to the route I think. They gave as pointers as to what we were seeing out the window, which we always appreciate. Just as my daughter wondered what we were seeing out the window, the captain would tell us. So in short, the outbound flight was in a different league to the return flight. But that's down to United and not Austrian Airlines. And these things happen and I'm glad we didn't have to change planes or make other plans."