Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "I could not check in and pay for my second bag at the kiosk. I had to wait in the very long ticketing line to get help. Also, it was not clear that the international flight flew from the AA terminal and not from the International terminal where Iberia flies from...I had to walk to the AA terminal with all my bags which was stressful since I was dropped off at the international terminal which made sense as it was an international flight and the ticket did not say it was flying from the AA terminal only that it was operated by AA.."
Pros: "Left early, crew was friendly"
Cons: "Bought a seat that was explained as not having another passenger on either side, but it was just two seats in a row."
Pros: "Lots of good movies"
Cons: "Less than average legroom for an international flight."
Pros: "We were seated in economy but we had a pretty good flight. The only rough part was the fact that it was 10 hours of sitting, and that was due to the destination not AA's service. As someone who is used to United and Delta for flying, I felt that the service offered kinda rocked."
Pros: "Everyone was friendly"
Cons: "Very tight fit."
Pros: "Staff was really friendly Boarding was easy Flight was on time"
Cons: "Not much space within the seats Food was mediocre Entertainment was okay"
Pros: "I gate checked in the stroller at LAX. When it was pretty much dumped in front of me at LHR with an unspecified apology, the sun hood was bent so it doesn't fold right anymore, there's scuff marks on the side, there's a part missing from the left wheel and it drags to one side now. Not happy. If I'd been told, we'll take this off you and damage it, I might have checked it normally. Our car seat was fine."
Cons: "Damaging our stroller. Food wasn't good either. A yogurt with various toppings apparently is a "Continental breakfast"."
Pros: "That the staff at American Aiirlunes were helpful in getting me to my destination."
Cons: "Flight was delayed and then canceled!!!!! I missed my connecting flight in Miami."
Pros: "Nothing. Cause it didn't happen"
Cons: "Mechanics issues. Plane never took off. Never made our connection. Had to get a new flight."
Pros: "Quick to board and on time, plenty of leg room, great new movie and shoe selection during the flight."
Cons: "The food was satisfying, but not great. Entrees were quite salty and bread came a little soggy."
Pros: "The crew was wonderful! Especially Glenda."
Cons: "The flight was delayed six hours."
Pros: "The A321-S was a pretty good aircraft. Nicely updated interior. Staff were young & professional. Everyone was happy, efficient and professional. It was nice to see the Captain smile and say goodbye to ALL the passengers. Well done AA!"
Pros: "Our flight was delayed by almost three hours due to weather in Chicago, the crew was very helpful and the pilot kept us informed about the updates that he was receiving."
Pros: "The flight attendants were great."
Cons: "The flight was over an hour delayed. that meant I arrived home at 1am. That is a very rough morning."
Pros: "Everything was timely, courteous & pleasant. The aircraft was very clean."
Cons: "No room, limited entertainment, mediocre food. Was a very uncomfortable, long flight! Luggage late coming off plane, missed connecting flight and was not very helpful in getting rebooked."
Pros: "Great entertainment system at each seat"
Cons: "Food was nasty and they didn't have a non dairy option"
Pros: "Service was good. Entertainment system was excellent. Flight took almost an extra 45 minutes to arrive and was quite bumpy at the end. Not sure if it could have been avoided."
Pros: "crew was nice"
Cons: "never was told that a shuttle was needed to get from gate to actual aircraft. I almost missed my flight because of this."
Pros: "Customer services was good."
Cons: "Seat was too small,food was disappointed."
Pros: "Movie options"
Cons: "2 hour delay was inconvenient. Like why?"
Pros: "Great choices of entertainment that made the flight very enjoyable"
Pros: "Left on time from LAX"
Cons: "We booked for British Airways since we have good experience with them before but this is "operated by American Airlines" - not sure why they just don't say American Airlines when booking. It's deceiving!!!"
Pros: "The crew relax and smile"
Cons: "very small seats"
Pros: "The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it."
Pros: "everything ran like clockwork"
Cons: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"
Pros: "they would not let me up grade and there was plenty of room to upgrade"
Cons: "I am handicap and was not given a upgrade"
Pros: "The entertainment was free on our flight and that was very nice. Watch a lot of movies iv been wanting to watch. Pilots flew the plane very well."
Cons: "I bought Japan Air but it was American air.. I'm not buy tickets any more!!"
Pros: "WHAT FOOD.,,,,,,.AA DOSE NOT FEE US OR HAVE ANY ENTERTAINMENT,"
Cons: "NOTHING AA IS JUST AS BAD AS FIJI AIRWAYS"
Pros: "It was a very peaceful flight. The crew was extremely professional, and courteous, one of the members went out of her way, and frankly it was the kindest flight attendant has been to me in a while."
Cons: "The typical complaint you would hear regarding airplane food. Though, it does not warrant a true complaint of the flight."
Cons: "Taking away headphones 40 mins prior to landing is ridiculous. AA needs to abandon Bose or figure out a better way."
Pros: "The flight was on time, even arrived early. Nice crew and plenty of food/snacks. It was good to have a selection of movies and TV shows to watch, too."
Cons: "The lack of space on such a long flight was painful, and there wasn't much opportunity to stretch my legs. I was also seated across from a woman who didn't realize how stupid it was to bring a toddler on a 12 hour flight, and he screamed pretty much the entire time. I couldn't sleep at all and not even headphones drowned it out. That part wasn't really the airline's fault though, and I could see that the flight attendants were asking her several times to get her son to quiet down. I just wish there were regulations on these sorts of situations. Everyone around you suffers when you bring a small child on a very long flight because they will inevitably be bored, cranky and uncomfortable, and because we are confined to our seats, we are forced to suffer through it all. I wish that children under a certain age would not be allowed to board flights over a certain length of time except for special circumstances."
Cons: "I didn't know it was American Airlines. I would have bought a different ticket had I known it wasn't JAL."
Pros: "No much"
Cons: "What poor services all round. The check in staff where on the phone or talk to themselves. No one even spoke to me at checkin. Then the boarding staff were so rude, they act like they own the plane and they are god. They would not answer anyone questions and just pointed at the screen. The airplane staff hello at least. But the food very so bad, even easyjet has better food. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!!"
Pros: "New aircraft."
Cons: "The flight from LAX to HKG was diverted to Haneda, Tokyo. The septic tank was not properly emptied in LAX. Flight in Hong Kong was delayed by about 2 hours due to this diversion. I agree with the call from the Captain. It's a pity that the poor quality of service team in LAX (probably 1-2 individuals) caused tremendous inconvenience to passengers and crew."
Pros: "Everyghing was smooth and on time"
Cons: "Nothing at all"
Cons: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
Pros: "Once in flight, it was a standard smooth ride to Tokyo."
Cons: "Late announcement of flight delay. Cost me 4 extra hours at LAX, doing nothing. Then, flight delayed again for 30 minutes prior to boarding...and yet AGAIN while on the plane...because of a water shortage. What had the crew been doing in between flights?? Lastly, these delays caused the plane to arrive in Tokyo at 12:30AM (originally it was 10:30PM). All transportations options were closed. I had to take a $90 USD taxi fare into the city. JAL or AA should have given travel vouchers to everyone who needed them. BAD SERVICE, BAD COMMUNICATIONS, BAD RATING."
Cons: "all flights delayed"
Pros: "Fast trip to london. Even it was late by more than hours plot made up some lost time. Entertainment was very good both in quality and varieties."
Cons: "Throughout the trip it was very bumbby. The food was not nearly as good as other cross Atlantic airlines."
Pros: "I liked that I landed in time to get to my next flight."
Cons: "I didn't like that I had a child kicking my seat back the whole flight and that the in flight movie that I purchased skipped more than it played."
Cons: "Some of the crew were rude, had us waiting forever get off the plane"
Pros: "Service, clean aircraft, I felt AA cares about me"
Cons: "Changing gates before boarding"
Cons: "Practically no food was served."
Cons: "Flight cancelled , no communication, the flight the next day delayed two hours and we where given four different gate numbers for the flight, walked backwards and forwards trying to find the correct gate with my children."
Pros: "Nothing about American or the way they do business is good!"
Cons: "I paid for first class seats plane broke put on another in economy seats! And everyone refused to comp us or help us out! Horrible airline avoid if possible! This was twice AA has messed me and my wife over!!"
Pros: "The seat next to me was empty which made the whole long flight more bearable."
Cons: "Typical United service, without any bells or whistles."
Pros: "ANA: Flight attendents very nice"
Cons: "ANA: Seat was uncomfortable for a seven hour flight....Could not totally recline ANA: Food was very basic--not a business class meal"
Pros: "the price of the flight"
Cons: "have to pay for movies, uncomfortable seats for a 5 hour flight."
Pros: "The direct TV was free on this leg of my trip"
Pros: "I wouldnt know"
Cons: "I didnt like that I was charged almost a full month after the booking and wasnt reimbursed for ANAs fuckup"
Pros: "Extra legroom"
Cons: "No free entertainment options"
Pros: "I got to my final destination safely"
Cons: "LA terminal had limited food, seating, water, or entertainment options. Flight delayed. No apologies for or explanation of delay. Jam packed. Pay for entertainment. In flight beverage service was s cup of water."
Cons: "The gate was so far away. And the AC wasn't working in their terminal"
Cons: "Food was not good"
Pros: "Fact easy boarding Helpful crew Really good food"
Cons: "No negatives"
Pros: "On time."
Cons: "Uncomfortable seats"
Pros: "Quick flight and free checked bag."
Cons: "People took a long time getting off the plane in front of us."
Pros: "I liked the ticket counter person who helped straighten things out. When I arrived"
Cons: "When I arrived st 3:30am I found out that the first leg my flight had changed. The ticket person convinced the person she spoke with on the phone to confirm the change and not make me call the 3rd artsy booker. Unfortunately, I lost the seats that I had paid extra money to book. Everyone wants to blame everyone else!"
Pros: "-Blue lighting and head space makes the plane feel more open. -Staff was patient considering the unfair backlash they were getting for the recent abuse of a United passenger. -Seats were well cushioned. -I arrived home to my family alive, unhurt, and safe."
Cons: "-2 hour delay (especially after I arrived 2 hours early) is unacceptable. -Overhead bins too low over our seats. We can't stand up straight at our seats making it very difficulty to get in and out of our seats. -Couldn't access entertainment on my Mac laptop. -Bathroom closets are too small. Floors in the bathroom were consistently wet because the sink is too small for people to wash their hands. -Two bathrooms for the majority of the passengers on the plane is just not enough and you know it. It's pretty uncivilized. It creates a line at the back of the plane covering at least 5 rows. Then, your aisles are too narrow. So we have to rub our bodies up against each other to let people squeeze through. -I think you guys could do better than one tiny bag of pretzel mix for a 5 hour flight. -Let's get upper management flying in economy across the country and see what they would change."
Pros: "There was a nice selection of entertainment"
Cons: "The plane was not comfortable at all for an International flight. United should invest in bigger planes for flights over 6 hours. I could hardly sleep since the seats were so uncomfortable. Further, I was unable to get up and move around as much as I had on other international flights. There was no room on this plane to walk around and stretch. The food was mediocre. Quantas, Air China and Japan Airlines have much better meals."
Pros: "Great flight friendly person sitting beside me, would like seat towards front but my husband likes sitting in back , we had seats in row 27 & window seat for him he likes looking out. It was very enjoyable. Thank you"
Cons: "I coudnt make an on line checked in, and i called i asked for aisle seats the gurl said yes and its checked in but when i recieved the boarding pass it was middle seat and the worst seat ever at the emergency seat, it was really small the food was terrible service was so bad ! No more united airlines for long flights."
Pros: "easy flight"
Cons: "I had a terrible backache by the time we arrived in NJ. You need more leg room."
Pros: "Free bag check-in when booking with your United card."
Cons: "It took us 1 hr and 45 mins to get water. Everyone was parched and upset that we weren't getting any water. The air hostess was alone serving drinks, and the guy next to me pushed his call button , another air hostess came and he said " WHY AREN"T YOU HELPING HER? WE ARE ALL SO THIRSTY AND SHE IS GOING SO SLOW. YOU CAN ATLEAST HELP HER". Then the hostess went to help the one serving drinks alone. We finally got our water. It was upsetting for everyone."
Pros: "They let us deboard plane after they found out it was delayedcrew did give out extra snacks. And gave out pillows and blankets to some people"
Cons: "They didn't give us frequent updates. Even after pilots landed they took a while to leave."
Cons: "Easy for check-in and on time"
Pros: "No assigned seat. Almost did not get on flight. No explanation offered."
Cons: "Super cramped. Few in flight services"
Pros: "The flight was on time."
Cons: "The wifi for the entertainment worked perfectly, a power jack is needed to charge the device."
Pros: "Great movie selection and quantities of meals/snacks."
Pros: "The flight itself was ok."
Cons: "They have lost my bags. I won't receive them till Friday."
Pros: "Before boarding the attention was very good"
Cons: "After boarding the seats were broken, there was no entertainment and the food was next to nothing"
Pros: "Vegetarian meal good taste."
Cons: "Hour delay by "catering", missed connect at LHR. (United's booking too tight also). TV screen needed "reboot", flight announcements piercingly loud. Requested gluten free meal not provided."
Pros: "The plane was super crammed and I could barely even enjoy the ride or move freely."
Cons: "I didn't like the size of the plane and the size of the Seats"
Pros: "Entertainment, problem connecting to wifi."
Cons: "Delayed Three hours because Plane wouldn't start."
Pros: "The crew was great"
Cons: "There was no food"
Pros: "Was happy to have the extra leg room, the food and entertainment were decent,"
Cons: "I didn't like the fact that I had to pay extra for an exit row or for an isle seat. Seat arm rest couldn't be raised."
Cons: "Hour delay that made me miss my connecting flight. Customer service agent, Theresa, at the United gate was more interested in checking her cell phone text messages & handing out $10 food vouchers than the long of people who have conflicts with connecting flights or missing events in the destination they were flying to. Every minute lost could prevent customers from obtaining another immediate or comparable flight to their destination. Customer service agent sent those who were going to have problems with their connecting flights to the United Airlines service desk, of which, there were no customer service agents at any of the four available stations. I waited 10 minutes for an agent & no one arrived. When I went back to the original line I was standing in, I was forced to go to the back of the line rather than the place I was originally standing. Therefore I waited in line an additional 20-30 minutes. Once I was served they did not have any more seats available on direct flights to Melbourne. They wanted me to fly to NY, then Sydney & then Melbourne. Additionally the customer service agent did not seem confident this flight was not going to have any hiccups. Worst of all, I had been planning this trip for months & it was ruined by United Airlines."
Cons: "Waiting in line for over 3hours to change our flight they have 2 employees for the hall plain it make us very tired. Next time they should be more prepared"
Pros: "assigned seating"
Cons: "Hate the lack of leg room."
Cons: "Everything. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."
Cons: "Did not have enough good snacks"
Cons: "The seats on the flight from LAX to ORD are built for people who are under 6' tall. You need to disclose the fact that your seats cannot accomodate a person who is 6'2" and 200 lbs. or you will need to accept medical responsibility for the damage done to a persons musculoskeketal system."
Cons: "My tv wasn't working which made it boring for a 6 hour flight and flight delayed"
Pros: "Luftansa ... never saw them. I ended up on a Unoted Airlines flight. My deat changes from window to middle seat in the middle of the plane. Will not fly United again. Personnel were noce ... but I resent the switch up in carriets."
Cons: "My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there."
Pros: "I havd to buy a whole new flight. from mechanical errors. it was horrible. I have no help"
Cons: "the airplane is really old! Don't have any amenities."
Pros: "seats were not as terrible as i thought"
Cons: "Food was horrible literally, flight was delayed had ti miss my flight to frankfurt and sleep the night in new york, huge hassle"
Pros: "Economy Plus seating was quite comfortable. Movie and TV selection options provided wide variety which gave me an opportunity to view several titles on my wish list."
Cons: "The menu card did not provided selections for this flight and the crew description was very broad - pasta or noodles. For example, "ravioli with marinara sauce or chow mein with vegetables" would have been more helpful."
Cons: "Bad service, delay flight, crew not smile and food being a delay flight as courtesy not even a free meal?"
Cons: "Flight was cancelled after waiting 16 hrs at airport. Service lines were all the way out of terminal. When I was next in line to speak with someone the employee told me he was closing his counter because he had been there all day . Very disappointed in the way United handled it. Still have not received anything from them other than a refund."
Pros: "The guy at the front desk was awesome. Friendly and very helpful."
Cons: "We were delayed for 2 hours with little to no notification or accommodation"
Pros: "On time departure, early arrival. Lead crew member helped me find a trading card Frontier does with all their animal mascots I use for scrapbooking my trip. She took the extra time to find one in a kid snack pack and gave me whole thing! Made my day."
Cons: "Plane was a bit dirty from quick turnaround service. Crumbs on all my row, window smudged with who knows what. My Lysol wipe came in handy."
Pros: "Crew was super pleasant and chipper. Passengers seemed to have a handle on how to board in a timely manner."
Cons: "Management could schedule time for maintenance software updates so as not to affect departure time. We were 20 minutes delayed."
Pros: "Great customer service. Bag drop is super easy and fast."
Cons: "No WiFi."
Cons: "Flight was delayed to 5pm. But left almost an hour early. Flight left without me. Not much notice to other passengers. Every airport display and the gate display said 5pm. Many passengers left behind"
Pros: "We liked how organized and fast they were in every sense."
Cons: "One part we didn't like was one sarcastic/rude flight attendant. Other than that it was a great experience, it was my first time using frontier and I would use them again it was safe great solid airline."
Pros: "We were able to board the plane."
Cons: "Seats were spartan at best, hard plastic with covers but no comfort and no recline. 5 long hours of back and leg discomfort. Paid for hot tea and coffee. Paid $135 to check 3 bags. Sat at gate for 2 hours."
Pros: "Once we started boarding and were on the plane all personnel were very accommodating and got us to our destination quickly."
Cons: "The amount of delays. The departure and arrival times was a major reason I flew with Frontier to begin with, so without that I have little incentive to fly with Frontier in the future. At the check-in counter it seemed unorganized. The automated check-in machines were not working properly and customers were not helped in an orderly line when I had to check-in at the counter."
Pros: "New plane"
Cons: "Having to pay to pick my seat and limited leg room. Also charging for a carry on for the sole purpose of seeming comparable in price to airlines that don't charge for that is rediculous."
Pros: "Boarding and timeliness"
Cons: "No food, no beverages"
Cons: "The flight was delayed 2 hours, which I didn't get the text message until after I had dropped the rental car and was waiting in line to check my luggage. so many hidden fees.... would have been cheaper to go with delta."
Cons: "Cramped and uncomfortable."
Cons: "Small table trays & uncomfortable seats. You get what you pay for."
Pros: "Luckily made it home!"
Cons: "2 flights were cancelled & The customer service was horriible and My wife and I didn't receive the 200$ voucher for next flight we were promised, just all around pissed"
Pros: "The app worked great. The crew was good and even the cheapest seats were pretty comfortable."
Cons: "Not getting a complimentary snack or beverage."
Pros: "For a budget airline, the seats were more spacious and much cleaner than the budget competition. On board plane crew was fantastic."
Cons: "Plane was delayed and little to no information was given at the gate that there was a delay, nor an expected time of departure. Only info was in the form of an email, which was sent after the plane left. Ridiculous!"
Pros: "Comfort.. I purchased coach. Not first class. Food.. Did tried the food at all Entertainment.. My Ipad"
Cons: "I did not disliked nothing at all"
Cons: "First I bought a ticket from Spirit Airlines SFO to MCO for 309$, then I saw charges from frontier Airline, frontier airlines bought a ticket for me too for 287$, when I was just watching checking the price. Then I compared the tickets, both the time, but from Frontier Airlines was cheaper then I stayed with frontier and cancel the other reservation from Spirit Airlines the next day I see frontier airlines also cancelled that reservation and I had to rebook another ticket for 496$, the price went up, then I had to pay 187$ extra, IT WAS A FRAUD JOB FROM FRONTIER AIRLINES, I can prove everything above with the receipts and the dates on it, the worse experience I had"
Pros: "Flight was on time. All but one crew member were pleasant and professional. Low cost initial fare, but..."
Cons: "Relatively short flight made absence of beverage and food/snack sufferable (without paying high end bar prices for for snack or drink). Paid for reasonable leg room, carry-ons and a checked bag. So, after all those fees, flight cost was average."
Pros: "Crew was pleasant enough."
Cons: "Both of my flights were delayed. We had to get off the plane on both ends before we were allowed to reboard. I missed a long awaited dinner reservation with my husband at one end and was several hours late arriving at my final destination. Mechanical issues on both planes doesn't inspire a lot of confidence. My family and I will not fly Frontier again."
Pros: "The crew was pleasant overall and my inflight experience was fine."
Cons: "The check-in process was terrible. I had checked in and had the tickets available on my phone but just needed to drop off a checked bag -- and it took over an hour and a half to do so! I was only able to drop off the bag when "last call" for my flight was announced. I arrived at 6:15am for an 8:35am flight and made it to the gate just in time for boarding. Unacceptable."
Pros: "The crew was very friendly."
Cons: "Check in at MCO was very long."
Cons: "The staff was atrocious, the time management was the worst I have ever had expierenced while flying. The staff on the plane was moseying along. I understand they have to be there but after a 7 hour delay we would've liked to see some ambition in getting us home. I could not have been more dissapointed. I should've paid the few extra bucks for a better company."
Pros: "Crew and staff very nice."
Cons: "Took sooooo long to get our bags after the flight! Over 30 mins."
Cons: "The extra charges are ridiculous. I paid out close to $100 on top of the ticket charge. Ridiculous. Never again and I'm telling everyone I know. Unbelievable. I wish I had known more about it. Also, it's nearly impossible to talk to a person for information. I don't know how you stay in business, let alone try to expand.."
Pros: "Uncomfortable. I couldn't even cross my legs. Otherwise a good flight except for 45 minutes to get my luggage"
Cons: "Everything is an upcharge - carryon, a seat that reclines, etc."
Pros: "flights there and back left on time. significantly more leg room than on the United flight I took to mexico city recently. seats don't lean back but I don't care about that, and it means that the person in front of me won't be leaning their seat back into me. You have to be very careful that you understand all the rules about baggage and seating (don't pay extra-they'll just assign you one, and you probably won't sit with your traveling companion). Great as long as you can fit everything you need into a bag that fits under the seat in front of you. got TSA pre-check both ways, too. yippee."
Pros: "It was cheap if you don't check any bags or bring an extra carry on."
Cons: "The check in process was brutal. Line went from the back wall of check in all the way to the opening near security at MCO. Understaffed, staffed in the wrong places, NO staff helping with kiosks, and we almost missed out flight because it took so long."
Cons: "They allowed us to checkin and get to the boarding zone just to tell us the flight was canceled."
Pros: "The crew did a wonderful job accommodating me with my special needs. The personnel at the airport made me feel very comfortable,"
Cons: "I know there is nothing to be done about it, but the seats on the plane were cramped, and the I swear, the pilots found every bit of rough weather to fly thru. Sometimes I felt like a pinball being bounced around."
Pros: "I loved how welcoming crew members were and how attentive they were. I also liked that when checking in the bag crew was very nice and tried to help and resolve any issues there were. They were professional and helpful. The trip was smooth and according to time."
Cons: "There was really nothing to complain about. Seat were a little uncomfortable, but when speaking to regular flyers they mentioned how flying is not very comfortable in any airline."
Cons: "The seats are very uncomfortable. To many little charges; i.e. Snack drinks, baggage going and coming, seat selection. I would consider taking another airline and paying a higher price. Faulty/broken arm rest. Flight attendants slightly rude/short with passengers. Initially, the flight was cheaper but ended up being the same cost as every other airline once all the additional charges were added. What I thought was a positive for this airline quickly became a negative outcome."
Pros: "Crew was very friendly ! The ticket agent working the checkin before security was very unfriendly didn't really even speak, everyone else made up for tha"
Cons: "The disorganization checking one check bag. I arrived in plenty of time. Very long line to check the bag (no skycab available). Majority of people in line arrived with only a short time before their flight and had to be rushed ahead of me to get to their flight on time. I finally arrived to the front of the line after about 45 minutes and 50% of the people behind me were on flights leaving in 30 minutes or less and had to go ahead of my husband and I. They obviously did not arrive with the advised amount of time allowance. It wasn't my fault I arrived with plenty of time and I had to deal with the verbal abuse from people having to go ahead. Maybe if they missed their flight, next time they would arrive earlier with enough time. It sure wasn't a very pleasant experience at all."
Cons: "Plane was uncomfortable and they charge you for everything. Carry on bag, they charge you, bottle of water they charge you $2.95 Will never fly with them again. They are just as bad as Spirit."
Pros: "Flight was reasonably priced. Flight options were great"
Cons: "Rates are misleading. Once you add in the higher baggage fee, the seat fees (no free seats), the flight is priced the same if not higher than other airlines but the real difference is in all of this is customer service. The lead flight attendant on the my flight was extremely rude and unresponsive. My mother had a wheelchair assist her to the gate for our departing flight in Orlando. This was arranged by the ticket counter. Apparently, Frontier screwed up and did not arrange for a wheelchair to meet us at the gate in Charlotte. When we mentioned this to the lead flight attendant, he said we would need to go and find one ourselves. I asked if he could call the gate and asked them to bring one so I wouldn't have to leave my elderly mother, he said, "no". I asked again and explained that I didn't want to leave my mother. This time he rolled his eyes at me and said, it wasn't his problem. Really? This is precisely the reason I will not take Frontier again. Please look into training your people better or your hiring process. Cheap flight do not address this issue."
Pros: "Staff was friendly."
Cons: "Felt secure."
Pros: "Lots of leg room"
Cons: "Seats could be more comfortable"
Pros: "Price is able to reach"
Cons: "No water to customer drink"
Cons: "Departure delay was too long on board"
Cons: "Fees for everything! Checked bags, in flight snacks/drinks, everything! Flight was delayed due to airline error, but staff did nothing to demonstrate they were sorry for the delay. Pilot apologized, but there was no other effort to remedy the situation."
Pros: "same as above"
Pros: "for the price you get what you pay for they did a great job"
Cons: "The new seats are kind of hard I get that they're supposed to save wait and they don't recline in the weird tray but not a big deal to me"
Pros: "The employees were nice."
Cons: "The line at the airport to drop off my luggage (which was prepaid) was crazy long as most people had not prepaid and some were trying to pay with cash (which Frontier does not accept). Even tho I had my boarding pass printed and luggage paid for I waited almost an hour in this line - and I arrived 2 hours 1/2 early. After arriving in Cincinnati the luggage took at least 40 minutes to arrive at the pick up point. On my outward bound trip to Orlando the luggage took over an hour to arrive at the luggage carousel. It seems that Frontier does not have a good rapport with the baggage handlers at the airports."
Pros: "I can tell you what I didn't like. My seat and bags cost more than the flight itself. So no I did not have a good experience and I will never fly Spirit again"
Pros: "The flight was on time and we arrived earlier than anticipated."
Cons: "Seats don't recline on frontier plane."
Pros: "good communication on the gate change and accurate delay information."
Cons: "did not communicate why the flight was delayed"
Pros: "The flight crew was friendly."
Cons: "No snacks. Having to pay for a beverage. And there were no in-flight entertainment options and no magazines in the seat back pocket."
Cons: "5 hr delay with no explanation."
Pros: "I asked for a window seat and she gave me 31A. I had to pay $59 for a carry on bag. Which by the time I go home it will cost more for the bag than for myself. Not to mention We arrived 45 min. late. The stewardess asked the other 2 people in my row if they wpuld like an emergency door seat, and didn't even mention i to me."
Cons: "Should I say more. Just can't wait for the return flight. My first name is Curtis, by the way seat31A is the very last row on the plane and there is no window. I'm also handicapped. I would have thouhgt they would have noticed by the cane in my hann an the trouble I had getting to the last row of the plane. A fellow flyer helped me to get off."
Pros: "Departure and arrival were early"
Cons: "paperless boarding did not work - there are more android users than iPhone, yet, the barcode does not show up on e-boarding pass on droid phones. Also, Spirit forces people to sign up for an account to get e-boarding pass. This was not the case with my AA flight the previous day. Tray tables were on a spring so anytime the person behind my lifted it, it snapped and startled me as I was trying to sleep. Crew did not make curtsy announcement asking parents of children to silence electronic devices so there was lots of kid music, beeping, and general noise that even my earbuds couldn't cancel out."
Pros: "The took off and landed without crashing."
Cons: "Flight was delayed. Confusion over boarding gates. No updated flight information at the airport. Plane was cramped and there were only snack items for sale at overly high prices."
Cons: "There was an accident and they were not able to make the flight on time. My husband and Autistic step son were left to drive because Spirit was not helpful in getting them another flight."
Pros: "Easy boarding and low cost"
Cons: "Multiple hops"
Pros: "Was surprised with carrying baggage charge which was expensive."
Cons: "Airline is not comparable to other flights listed on Kayak because of extra and unexpected charges for carry on luggage and seat assignments which is big surprise when flying this airline for first time."
Pros: "Had an easy, breezy departure. Returning was a bit slow and had to wait on runway for 40 minutes. However, that was due to weather. Can't control mother nature."
Cons: "So many additional charges. Delays. On promotions."
Pros: "the flight crews were nice and acommodating."
Cons: "the customer service is horrid, spent more than 3hrs on the phone on 2 seperate calls and in essence was told that I did something wrong and that they could not help me in any way. we were told to leave the airplane and get rebooked due to severe weather in detroit. not given a choice to get to detroit or not. after more than 5 1/2hrs finally relented and took a refund (unknown amount) and had to book a new flight home ($1300) on my own because it was going to be over 48hrs to get another flight to seattle. no hotel vouchers, no food vouchers, we were to book hotel on our own and pay for it, and the extra food on our own or we could stay in the airport (not an option with a child)!"
Cons: "My flight got cancelled and had to go to another airline"
Pros: "The crew (very lively, interactive, attractive)"
Cons: "Seats were horribly narrow."
Cons: "Baggage checking"
Cons: "Didn't know when we booked we'd be charged for carry on luggage & seats."
Pros: "Somehow i magically got a seat in the third row"
Cons: "Delayed flight and small seating. Overpriced luggage"
Pros: "Cost and crew and on time"
Cons: "Paying for inflight snacks"
Pros: "Departure time was convenient, price fit my budget"
Pros: "Lines moved fast, well organized. No problem. Left on time."
Cons: "After all the nickel and dime stuff, not sure that it is enough of a deal to fly out of when you are from NoVa."
Cons: "no snacks no drinks ?"
Pros: "I liked absolutely nothing about this experience. It was a complete joke and I've never felt so disrespected and belittled."
Cons: "If you would like to have a company representative call me, please do. My number is 847-736-7827. I'm giving you my number because I'm at work and don't have time to lay out detail by detail how terrible the experience was. Long story short, they delayed our flight three hours, sent us 10 emails about the flight changing times (literally minute differences) they then make zero announcements, rush people onto the plane, make zero attempts to contact us. We then get to the boarding gate 25 mins before the stated departure, the plane is still there, the door is still open, I'm at the gate and they close it on my face. They made no attempt to help me and were rude. Not only did I miss this flight, but three other separate parties missed their flight due to Spirits negligence, poor execution and abismal customer service. I truly hate to fault Kayak here as your company did nothing wrong. As you can see I use your company often. However, moving forward I will most likely be taking my business elsewhere. I just have a terrible taste in my mouth. If you would like to contact me via email, feel free to do so. Josephpflanagan3@gmail.com"
Pros: "Everything happened on time, a pleasant surprise. The first flight was actually early. The crew was nice."
Cons: "I didn't like the sales pitch to buy the Spirit credit card--obnoxious. The seats are cramped rather than "cozy," as Spirit describes them. It was manageable for a two-hour flight, but I wouldn't go longer."
Cons: "Again, same as Economy car rental. Layered costs added after the flight was reserved. Nothing economical about this airline or comfortable. No savings after you bought your fare, seat, bags checked or otherwise. Who ever heard of paying for a carry one!!!!"
Cons: "Charges for everything under the sun. Charged for checked bags, and even more for carry-on."
Cons: "The alert was finally sent to us well past the time we would have been going through security. Luckily, we had checked on our own through a third party app,. No alternative flights were available, so we had to book on another airline and cancel the Spirit tickets. The credit policy is draconian. We may not be able to meet the redemption requirements and will probably lose the entire value. The process created so much frustration and wasted so much time. The low-ish price is simply not worth it."
Pros: "No entertainment available. Only snacks were available."
Pros: "We finally arrived safe."
Pros: "Had a delay. Baggage fees are steep"
Pros: "No complaints. Got what I paid for"
Cons: "Seats are tight and paying $100 for my bag"
Cons: "Get charged for everything, no carry on allowed, and prices are even more expensive than other airlines would provide. My family was not seated together even though the flight was not full."
Cons: "Seats did not even go back. And $50 for a bag is ridiculous! I hope I never have to fly Spirit again."
Pros: "I paid for 5 tickets so I liked the price."
Cons: "It cost me more than the price of 1 ticket to check only 2 bags both ways for the 5 of us. Checking in in Orlando was the worst experience ever and I fly at least monthly. We were put in 3 different lines in 30 minutes. The last line we were put in, the agent said she would have to charge us for PRINTING OUT BOARDING PASSES though we were told to go to that line without boarding passes. Security was terrible experience. Took forever. I nearly missed the flight. The door had already been closed when I got there. Airline staff were surly even though it was not my fault. Flight was good. Will never fly Spirit again"
Cons: "This is not an airline you want to use for long distances - majority of seats do not recline - cost of baggage is astronomical."
Pros: "Departure was suposed to be at 2:25 and delayed to 10:40pm because technical problems with the airplane. The fixed the airplane at 4:30pm but the didnt have a crew available until 10:30pm Really?"
Cons: "I will never fly Spirit again. Lure you in with low airfare then charge more than the cost of the flight for baggage."
Pros: "Quick efficient boarding, friendly crew."
Cons: "Plenty of nickle and diming = hidden costs! Ended up costing $200 more than competition after adding up all the little costs (such as $45 for a carry-on?!!)"
Pros: "Short flight direct from Baltimore to Orlando. Captain kept us informed."
Cons: "Confusing about bags taken on the plane by others that seemed to exceed the 16x14x12 limits. There was plenty of overhead storage. Nit clear how these bigger bags are allowed when it's obvious they exceed limits. My wife and I worked hard to get 5 days of clothes in the small bags. No one was checking bags size that appeared close to limits."
Pros: "Nice crew."
Cons: "No leg room. Seats don't recline. Extremely high baggage charges. Inefficient check in procedures."
Cons: "It was changed from a non stop to aa atlanta stop and a very uncomfortable time."
Pros: "Nothing it took about 4 hours to rebook another flight with Delta. Spirit had no available for up to 48 hours to BWI."
Cons: "Same as above. Will never fly with Spirit again!!!"
Cons: "Both flights were delayed"
Pros: "When I bought the ticket it was the least expensive and was supposed to be direct"
Cons: "Involuntary delay of 34 hours Flight time nearly doubled Gave no choice or warning about the delay Didn't put people on the next flight Only gave $14 for three meals"
Cons: "Spirit has such a limited number of planes that that your flight may be canceled despite good weather at both take-off and landing airports. Bad weather in a different part of the country may cause the flight to be canceled and the limited number of flights will cause you to fly the next day and spent 24 hours at the airport. Don't assume that Spirit will email you notice of the cancellation or that the staff will make much of an effort to find you an earlier flight."
Cons: "Flight was canceled and ruined my whole trip!"
Pros: "It got me from point A to point B"
Cons: "They draw you in with a low airfare. Then you are charged $50 to carry-on or $55 to check your bag once you get to the airport - so of course you have no choice! Then I had to "buy" my seat?! REALLY? What on earth did I pay for to begin with? If you're going to be like that, put all those things in big font on your booking page so that people don't get caught off-guard. Oh, I'm sure you have it on your website, in some tiny print that no one sees"
Cons: "Price of a coke"
Pros: "The fare"
Cons: "All the hidden fees"
Airlines flying to Maryland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights