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Scores according to KAYAK customer reviews
Cons: "Bigger seats would've been better"
Cons: "On time departure !"
Pros: "Food was excellent. Crew was friendly and efficient."
Cons: "Coffee was weak. No spare blanket when a drink was spilled on mine."
Pros: "WiFi Movie channels"
Cons: "Choice of snacks!"
Cons: "It was one of the worst trips i have taken. The delay was beyond real and they informed us of it 10 min prior to planned boarding eventhough they knew of the snowstorm all day. We boarded at 11:30pm and spent 3 hours in the plane with minimal updates. Nerve wrecking and missed an important meeting"
Pros: "Finally getting home safe and sound."
Cons: "It was close to an 8 hour layover for a 35 minutue flight. We almost made an earlier flight that supposedly had room for our luggage but not us. So when we finally got to Pittsburgh our luggage was just sitting at the terminal unattended. Hundreds of people were delayed or had cancelled flights and it wasn't due to weather or related conditions. It was lack of planes and what appeared to be double-booked flights."
Pros: "I didn’t die in a plane crash."
Cons: "They missed the connecting flight the day before, so we had to fly out the next day on a flight that left ~1 hour late. I know the staff is doing what they can so I blame the execs making millions because they’re typically the real problem anyway."
Pros: "What did I like about a fat person next to me: NOTHING !!"
Cons: "With smaller and smaller seats this guy was 350 pounds and 6 foot 5 inch. There is/was no way he was fitting in a coach seat. The guy's shoulders came 30% into my space. We couldn't put the arm rest down between us he was so fat. I am a 60 year old man that is 5 ft 10 in and weighs 165 pounds with a slender frame. Plus, the guy had BODY ODOR and smelled horrible. It was a 100% full flight or I would have asked to be moved. Now, about two hours later after the flight, my body is sore from sitting awkward for nearly 3 hours. Jim Chadderdon, Southern Oregon Frequent Flier."
Pros: "On time, plane in relatively good shape."
Cons: "The entertainment system is of low quality and kept freezing and needing reboot. It is almost impossible to hear the movie sounds. Somehow the food served was truly disgusting, like an horrible TV dinner. United always stands out on international flight for having the worst dinner served. Always take your own lunch with you! Finally it has been my consistent experience on United that the stewardesses are really unfriendly. They do their job just fine but do they look so miserable compared to other companies. Do the airline treat them real bad?"
Pros: "Slightly early departure and arrival."
Cons: "Movie channels in IFE didn't work for most of the flight. Original flight was booked for early morning but United changed it to two hours earlier, at 6:30am."
Pros: "Didn't die..."
Cons: "Flight delayed, otherwise the seats were the same as all other planes I've been on. Not sure how you differientiate a consistiently bad experience between the 5 or 6 airlines that are left. Our expectations are now so low that if an airline Employee smiles at us we give their employer 5 stars. We should probably find a better way to rate the cable companies and airlines in our lives."
Pros: "There were no delays"
Cons: "Even for a smaller person like myself, it was quite cramped--moreso than what I've noted in the past"
Pros: "Watching part of a baseball game at the Chicago airport and reading a book."
Cons: "I did not get to fly to Fargo. I had to drive. all flights were delayed or cancelled."
Cons: "The plane was ridiculously warm to an uncomfortable point. My boyfriend and I were sweating."
Pros: "Friendly service,. On time"
Cons: "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."
Pros: "The service"
Cons: "We were in first class first row, the crew kept talking and laughing during the entire flight (this is a 5 hours flight and we landed at 5am). Loud and banging the trolleys (why, everyone is trying to sleep!). We asked them to not speak as loud, but to no avail.... asking for a glass a water was a no no, you could clearly see they were not there to help you... The entertainment system was a vintage tiny TV which did not work well anyway (loss of image...). The seat was half broken. Not sure where the first class experience was. United please do something... Start first with your employees. Send them to Southwest for training..."
Pros: "Smooth flight esp getting people in and out"
Pros: "On time."
Cons: "Uncomfortable seats"
Cons: "It was super cold. Miserable."
Pros: "The snacks were great"
Cons: "Clearly a new flight crew. They needed some more practice with efficiency and reading the statements they are required to make. Previous flight was over an hour late arriving at the airport meaning that our flight was just as late departing for our flight. First we were told the flight was 20 minutes late, then 8 minutes late, then 40 minutes late, then 55 minutes late... Every time they told us the incoming flight was about to land."
Pros: "Flight was wonderful!"
Pros: "While we were stuck at the airport they gave us soda and snacks"
Cons: "After all that they couldn't even give us tv to watch complimentary. I would say that the 8 times I've flown united the flights been delayed at least 5."
Pros: "Direct flight was convenient"
Cons: "The crew on the outbound leg of the trip was unprofessional loud and disrupted everyone's sleep."
Cons: "Didn't happen"
Pros: "It was great"
Pros: "We landed safely"
Cons: "The flight was delayed 3.5 hrs and there was minimal information given to us as customers. The on flight crew was pretty quiet and it just seemed like we weren't valued as folks that spent good money on your flight. It was also turbulent intermittently."
Pros: "Entertainment available; happy that it was free; blanket and pillow"
Cons: "The seats are uncomfortable to sleep in so I didn't sleep at all from San Francisco to Bradley; wished my seat had somewhere to plug my phone"
Pros: "That I eventually arrived at my destination. The pilot on the Newark to Chicago segment providing entertainment as an apology for the delay of leaving. The television at the gates while waiting for my very late plane in O'Hare."
Cons: "The understaffed check-in at EWR. The late departure from EWR. The missed connection at ORD. The very late departure from ORD. My luggage was sent to the wrong airport."
Pros: "NOTHING THIS FLIGHT GOT CANCELED"
Cons: "all flights from Madison to Chicago ended up being canceled, but they did not tell us until around 430pm. I ended up having to take a bus after waiting in the airport for 4 hours. If I had taken the bus as soon as I arrived I would not of missed my job interview."
Pros: "Seating is so close you can count the hairs on the passenger in front of you. Tray is too close to you and uncomfortable to even eat or drink anything. Overseas and international seating needs to be larger than short domestic flights."
Cons: "Seating was terribly close, too close for comfort."
Pros: "The organization and ease"
Pros: "Wheelchair assistance"
Cons: "Crowded gate"
Cons: "My flight was late causing me to miss my connecting flight. Having to spent the night here at the airport. I'm still here waiting. I was rebooked on a 11:55am flight for this morning 7/19/16. Very disappointed."
Cons: "Due to my initial delayed flight I got to O'Hare during a drastically busy time. Due to the amount of people, noise, and dishevelment my PTSD became aggravated and I found myself having an attack. I chose the initial early flight to ensure this would not happen. I am aware of what causes my PTSD to become aggravated and I take that into consideration when I make all plans."
Cons: "The plan was delayed an hour because of the airline. So uncalled for. I ended up really late to work that night. I could understand if there were weather delays but delays due to the airline are unacceptable"
Cons: "Flight was delayed from 9:20 to 1am because of no captain. There were minimal updates unless someone went to ask them. I think it's ludicrous to have to pay for a movie or a snack at 5am on a flight that should have already landed. I've flown plenty of other airlines that are sensitive to delays and accept responsibility. United did none of this."
Cons: "Delays, had to stay overnight in Chicago since we arrived 6 hours late"
Pros: "Good price"
Cons: "No leg room even for a short person like me!"
Pros: "flight was on time"
Cons: "airport gate lady would't let me run to the bathroom and quickly return for my checked carry-on for "security reasons." Then I heard about 4-5 people being paged to come pick up their checked carry-on luggage."
Cons: "Old plane, old in-seat entertainment system. Since a phone or tablet won't play for hours off of battery, the usefulness of United App entertainment greatly limited by lack of outlets in Economy."
Pros: "Captain kept us up to date on delay; didn't keep in the dark."
Cons: "Delayed flight for 2 hours; lot of confusion at the gate."
Pros: "There was a medical emergency on board and the crew, especially the African American stewardess is to be commended for her (their) responsiveness. The flight was pleasant, however I could not give an excellent rating. To give an excellent rating would meant his flight or airline stood out above all others."
Pros: "Good leg room in premium economy"
Cons: "Horrible, rude service by one of the flight attendants. I was just asking for an extra glass of water. Cant believe they treat premier customers the way they do. TV did not work."
Cons: "Very rough landing ."
Pros: "Didn't. We're very uncomfortable - no leg room and little recline. Makes one consider anything other than airplane transit"
Cons: "I don't think I have walked that far in years- not that I'm lazy but I have rheumatoid arthritis and walking can be very painful- I assumed gateA1 wouldn't be far - but to assume is always wrong!! After my long walk out the plane was super small and the leg room even less!!! So this is why I've rated the way I did- maybe the length of walk should be included in ticketing- the population is getting older and chronic diseases are everywhere. Maybe you could advertise to these populations."