Daily cleaning, installation of cabin HEPA filters on flights to North Dakota
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Scores according to KAYAK customer reviews
Cons: "Baggage was extremely delayed. Boarding and take off were delayed too"
Cons: "They need to make more leg room in ALL planes"
Pros: "Flight was comfortable and smooth all the way"
Cons: "Tastier food options"
Pros: "Average flight. Crew was polite."
Cons: "On time performance. Barely made my connecton, because of flight delay. Seems like only 1 in 5 flights are on time according to flightaware.com."
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "The cabin was to warm"
Cons: "The cabin was to warm"
Pros: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Cons: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."
Pros: "This is what airlines used to be like. The food and quantity were excellent. Too bad these services aren’t offered on domestic flights. We had a snack or meal every couple hours with plenty of drinks. The legroom was ample and comfortable."
Pros: "Great staff and they worked hard to make the flight comfortable."
Cons: "The seats are small and the plane feels like a Sardine can."
Pros: "Great flight attendants and crew, 30 min early!!"
Pros: "Food, service and entertainment"
Cons: "Entry into the aircraft was a bit chaotic"
Pros: "absolutely nothing"
Cons: "The crew! So slow! Not helpful with your questions/request and the attitude! What on earth! Awful customer service!"
Cons: "Too many interruptions on the inflight entertainment."
Pros: "Loved the swift checking in at Seatac, being picked out of the Special check-in line, tended to by a Ndeye, smooth all the way through to the gate. Also liked that the plane's arrival at Schiphol was only 30 minutes later than initial ETA after long delay at Seatac. Also liked the many snacks."
Cons: "Prolonged delay of flight departure. Choices of entertainment, especially movies."
Cons: "Old cramped untidy and limited drink service"
Pros: "Good food, excellent service"
Cons: "Seats did not have enough storage."
Cons: "Seats a bit cramped"
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Pros: "Crew was excellent everything served was of great quality, all the amenities were solid and flight was comfortable and on time."
Cons: "The only complaint was the extreme use of air conditioning that made it a necessity to use many blankets to keep warm from freezing."
Pros: "Wifi for entertainment worked well"
Cons: "No longer have entertainment on back of seats"
Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "The entertainment system had a wide selection of good movies to watch."
Cons: "The seat was busted and could barely recline at all."
Pros: "Great staff, polite and helpful"
Cons: "Small seats"
Pros: "Very attentative."
Cons: "Aircraft was smelling bad! Hygiene is the key"
Pros: "Helpful staff. Never felt rushed if I had a question. The special meal (VLML) was excellent. Tasty, filling and nutritious Plenty of foot room in economy."
Pros: "Nice Pajamas. Individual window seat. Decent food."
Cons: "Seat ptich could be/should be - wider. Snacks can be better and have better option.. ( only Apple for a fruit? Gimme a break)"
Pros: "Nothing. Delta sucks!"
Cons: "Poor management prior boarding"
Pros: "The movies."
Cons: "Horrible food and Very very uncomfortable seats. Absolutely NO leg room. One of these days Delta is going to be sued for deep vein thrombosis (blood clot)."
Cons: "Crew forget to feed quarter of passenger, and did it after reminder from passenger. No movies with Russian translation or titles. Flight arrived at Amsterdam 50 min later, and we missed our direct flight to Kiev"
Pros: "Economy seats are comfortable. I wasn't compressed in any way sitting in a window seat. Delta is my go-to airline. Not always the least expensive, but it's usually a pleasant trip."
Cons: "I was disappointed to be overcrowded in my seat. I sat next to a man who was too large to position the arm rest between us down. And as such, he took up about 1/3 of my seat. It was a really cramped flight and although I was polite, it's still very frustrating to pay for a seat, but only get access to 2/3 of it. I am 6'1, so every inch of my seat is typically used. It would be nice if there was a way to ensure this didn't happen. If people need more than 1 seat, they should be required to pay for more than one seat, and not 'steal' my space. Overall bad Delta experience. Sara"
Cons: "Must have been an older Delta jet. It had no entertainment. The wifi was poor."
Cons: "Missed original connection, booked on a three hour later flight that was delayed another hour, then three hours. Finally switched to Alaska 2 hours prior to departure. Was assured our bags would be on Alaska flight. They weren't. One eventually showed up in Spokane at 2 a.m. on a Delta flight the other on a separate Alaska flight at 3 a.m."
Cons: "Not enough sitting space felt very cramped"
Pros: "Crew was very helpful."
Cons: "This flight was delayed 5+ hours past its scheduled 12:15 departure due to mechanical issues with the plane. Delta was only able to offer a $50 travel voucher for this huge inconvenience."
Pros: "Finally, a free movie! Now, whoever picks the movie needs to do a better job, but atleast it was something! Service was Excellent, first pass with snack and drink carts, then they came through with coffee, and again with water! Now, that's service! Great job! Very friendly staff."
Cons: "Bathrooms, once again... disgusting. Urine on the floor, smelled awful. Tiny bathrooms, only 1 up front"
Cons: "Boarding was 30 minutes late."
Cons: "I was surrounded by a basketball team. They all have terrible breath. I know that because they kept talking to each other and I was in the middle (literally) of it all. Thanks Delta airlines!"
Pros: "The gate agents were friendly and made the boarding process quick."
Cons: "This was my connecting flight, and also left late. I can't really rate the crew on either flight, because I didn't see them. It's also impossible for me to rate the food/beverage service, because there was none. I spent over 3 hours on planes, and no beverage service was provided. If you have connecting flights, are flying for business, or don't pack your own refreshments assuming that something standard services will be, well, standard, Delta is probably not who you want to fly with. I work in the industry and sm usually not this brutally honest, but the whole trip was pretty disappointing."
Pros: "Nothing really."
Cons: "Seats are tiny! I'm 6' 3", and those seats are horrible!! So small!"
Pros: "Overall, the flight was good. It actually wasn't a Delta flight but an Alaska Airlines flight."
Cons: "The aircraft was new model 737-800, very nice! Except the seats are a bit hard. Not good for a 5 hour flight. What really made me angry is I paid for a Delta flight. What difference does it make!? On long Delta flights, you get a meal (you pay for it in the cost of your ticket), but I was put on an Alaska Airlines flight where the meals are $7.50! I think that if Delta puts you on an affiliated airline, they should pick up the tab for the meal. Entertainment is via your smartphone. Don't have a smartphone, no problem, cough up $10 for a 2 bit tablet to watch a movie!"
Pros: "I fly several times a year. I usually fly Southwest, I've never been happy with my experience with them. Delta has great customer service that makes me feel that I"m important to them. The flight attendants are very friendly, helpful, and genuine. It"s a nice added touch when the pilot stands there and greets the passangers. If I have a choice, I will never fly with any other airlines."
Cons: "extremely cramped and me knees were in the back of the next seat, (I'm 6'1")."
Pros: "On time. Came around with water often."
Cons: "Just said we were being served a meal on my ticket and we didn't get one. Probably just as well since it was a turbulent take off and landing :-)"
Cons: "Never got to fly it. The prior flight was so delayed I missed it."
Cons: "Sat in very back and seats didn't recline"
Pros: "Nice staff, great accommodations"
Cons: "Uncomfortable, very hard to sleep."
Cons: "Veggies and salads: gross - should have been blanched. Mid- flight snack was literally frozen. The meat had ice crystals!"
Cons: "There was a problem with the plane and we were stuck with very warm conditions for 2 hours and 40 minutes before we took flight."
Pros: "Great crew and new plane."
Cons: "The seats are so small and almost no leg room. Very uncomfortable."
Pros: "Sad to say nothing"
Cons: "- boarding is poor in NY - service in plane extremely bad. Need to train their flight agents -they stole perfumes ((4) bottles and my watch Overall the worst airline I flew so far"
Pros: "Easy and safe flight to destination. Not meant to be a 5 star hotel."
Cons: "Switch our seats that we paid extra to reserve, was not a fan of this! Internet also didn't work after we paid for it. However they did make things right already."
Pros: "I loved the Movies that I could watch, Charger plug ins as well as the service. No extra hassel."
Cons: "Everything was fine. The flight was on time and I made it home safely."
Pros: "Exiting the plane and finally getting out of cramped seating!"
Cons: "Seats were very small. Touching the person next to you is uncomfortable and awkward! I am not looking forward to the long flight home."
Cons: "A lady in AA counter at AA DFW counter. She was rude and not helpful. at all."
Pros: "I liked the crew, they were nice and tried to help, food and refreshment was good."
Cons: "1) Flight from Dallas delayed and caused me to miss the connecting flight from London to Vienna. 2) Monitor for the entertainment not working AT ALL. Crew tried to reset it multiple times, but it didn't help. So flight was longer due to delay and I was looking at the BLACK SCREEN entire time. 3) I attempted to read my book. Since it was a night flight and overhead lights were off to prevent disturbance, I needed to use reading light. Well, the reading light was not working. I called a flight attendant to assist me. She tried to help me, but confirmed that it was out of order. 4) There was not information regarding terminal for my connecting flight. Captain kindly referred us to look up this information on our individual screens. Mine was not working, neither was the screen of the passengers next to me. Not helpful at all."
Pros: "I like assisting crew"
Cons: "Please make WiFi free low speed. Write anywere "Gate numeration is overall, without terminals""
Pros: "We made up time in the air and landed early. Seats were very comfortable."
Cons: "We landed early but had to wait a half hour to be able to get to an open gate. Then when arriving at the gate the jet bridge was unavailable so we waiting on the plan for an hour after touchdown. Then during my baggage claim pick up I found it open and spilling out into the bin and it was the first time I used this suitcase. Overall, I don't think it was the airlines fault but the airports fault at LAX, however all of these thing combined made it a less enjoyable flight/experience."
Pros: "On time"
Cons: "No leg room, hot plane, airline staff is friendly but clearly bored."
Pros: "Cleanliness of plane, attitude of crew, on time"
Cons: "0600 departure. Too early."
Cons: "No TV's in back of seats (aisle TV's with poor resolution), no ac outlets, no wifi onboard. Needed to change a tire, flight was delayed 2 hrs"
Pros: "Awesome crew. On time."
Pros: "Liked the ease of traveling from DFW to Corpus."
Cons: "The crew, especially flight attendant Brittany, were rude, and she was beyond rude and actually the backend of a donkey. She snapped at us about a carry on that wasn't an issue traveling to DFW., then ignored me (have a boot and crutch) when seats with more room were available...then did nothing to help get my crutch from the storage."
Pros: "Excellent entertainment options"
Cons: "Wi-fi not available for most of the flight. Very uncomfortable middle seats for long flights such as this one."
Cons: "Ct for. R"
Pros: "Food and movies"
Pros: "They passed out headphones for the entertainment early in the flight. The meal service was efficient and more than adequate. The fight also arrived 30 minutes early."
Pros: "There were a lot of entertainment options, the seats were comfortable, staff was attentive, and two meals were included."
Cons: "Getting around London Heathrow was a pain and took a long time."
Cons: "We sat on the tarmac after landing for 40+ minutes."
Pros: "Not enough space. Felt too tight. Not comfortable at all."
Pros: "Plane was brand new. Nice to flight in a plane like this"
Cons: "Unexpected changes in the boarding gate, not clearly notified"
Pros: "Nice crew"
Cons: "No entertainment. Learn from TAM in Brazil and offer entertainment via smartphone / tablet. No food service."
Pros: "I was just happy to get a flight out early the next morning when my Thursday afternoon flight was cancelled."
Cons: "I ended up in a middle seat due to having to be rescheduled, but it was still comfortable."
Pros: "Got to my destination on time."
Cons: "Where to start? How about when I checked in at the counter, I asked the check in attendant to add my FF number on my ticket. They said they'll get right to it, handed me my tickets and sent me on my way. It never happened. Not a big deal, I can request the mileage post flight, but still something. Look at my tickets, that I had booked a week in advance and specifically reserved an aisle seat. My ticket says "Priority Verification," whatever that means. Turns out it means you don't have a seat, and you get the worst of the worst. So what seat is the worst? How about the middle seat in a row of 5. The middle in a row of 5, on a transoceanic flight... What kind of airlines has 5 in a row? The guy next to me spent $300 for his ticket, I spent $1200, for the same flight, and this is the kind of seat I get? The plane felt like it was straight out of the 90's, carpeted center walls, old seats, tiny tv's. Overall, a plane that felt had not been updated in decades. Took 20 minutes for a flight attendant to respond to the flight attendant sign. This wasn't during beverage or food service, just a normal time at cruising altitude. They also don't have eye masks. Every other transoceanic flight I've been on has them provided in the seat pocket, American Airlines doesn't even have them on the plane! Economy class has no USB or power outlets, the in flight entertainment is about a 5" screen in probably 260p resolution. Decent selection of movies, but you have to join the movie in progress or wait approx 10 minutes for the next movie to start. Legroom was okay unless you had one of the entertainment boxes in your way, then that takes up 30% of your space. Some of the tray tables do not have cup holders, on the top, bottom, or anywhere on it. Also my table was tilted, so every time I put a cup on it, it slid right off. Seems like a minor complaint, but eating dinner and fighting a sliding cup the whole time is a pain. Dinner and breakfast tasted decent, but you can tell American is cheap on the food. Most airlines will give something like a main course, a bread roll, fruit cup/salad, juice, small dessert. American gives you the main course and a fruit cup and that is all. Crappy utensils too. Overall, if I had paid maybe $200 for the flight, I wouldn't have any room to complain, but because American holds the government carrier contract for FY17, I had to fly on them at exorbitant cost, and would never recommend them to anyone."
Pros: "Great food, comfort, and smiles :)"
Cons: "in the gate the crew didnt let me took my only hand bag i have with my personel things including my medcian and cupe machine for brithing they say that my bag is big but itwas in the standert that i was allowed to take up to airplane i think the reason was i was the lat passenger to go in the air aplein and no space t o put the hand bag"
Cons: "Missed flight at london. Had to go to abu dhabi and Hyderabad. Very bad service"
Pros: "*Kosher* meals are always better than regular meals on AA. Served first and meals are fuller and of higher-quality (on AA, at least)."
Cons: "The selection of movies and tv shows was very poor. The plane was packed and the seats uncomfortable. The flight was delayed so we missed our connection and none of the staff could tell us where to go for more information.The worst international flight I've ever experienced."
Pros: "The upgrade to main cabin extra was worth the cost. Extra leg room, entertainment options, and room to breathe when the passenger in cent leans all the way back made a long flight more than bearable. The crew handled themselves and us very well."
Cons: "my luggage was lost between Dallas and St petersburg russia and I waited 5 days to receive it"
Pros: "Movies and plugs"
Cons: "This WAS the worst flight I have ever been on! First no pilot then no gas. Then turbulence the entire flight basically. AND THEN when we landed we couldn't even get off of the plain because there was no one to help us off??!!! Also they were out of food. It was just over all horrible."
Cons: "Because it was a day later!!!"
Pros: "Almost half empty cabin made this a very pleasant flight!"
Cons: "Food on AA was mediocre as usual. Edamame salad was nice and fresh for a change. Desserts are now prepackaged wrapping similar to candy bar..."
Pros: "The food and drinks were great. Flight left on time and arrived on time."
Cons: "This flight was actually on an American 777. One of the older models. For an almost 9+ hour flight, the in-seat entertainment systems need to be upgraded. The seats did not have USB charging capabilities, the selection of movies at the seat consisted of about 8 choices, and the screen size wasn't much larger than that of an iPhone 6 Plus. This was supposed to be a British Airlines flight, but it really was an American flight. I expected to be on a BA aircraft, which would have probably been upgraded."
Pros: "It served the function of crossing the ocean. The crew was kind."
Cons: "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."
Pros: "An old aircraft but well maintained. Crew was courteous and efficient. No food or entertainment"
Cons: "Delay in receipt of baggage at Chicago"
Pros: "Flight on time"
Cons: "Need better crew the lady serving the snacks looked moody."
Pros: "It was very smooth once we were able to take off!"
Cons: "We were delayed in the plane almost an hour with no cool air. They had technical problems."
Pros: "Polite and professional"
Pros: "Air Berlin has very nice jets"
Cons: "The connection time was much to short, 40 minutes connection. I was in the back end of a 777 with a lap child. My stroller that was gate checked came back with a missing wheel on just"
Pros: "Good view"
Cons: "Breakfast does not have good things to eat. Too cheap ones.."
Pros: "Went business class and was truly spoiled. Did an evening flight. The seat laid down to a flat bed. Boses headsets, facial refresher packages were provided. The food was wonderful and the wine was above average. A must experience!"
Pros: "Headphones provided. Pleasant crew."
Cons: "Exhausting overseas flight. Seats barely recline, impossible to get any sleep. The system was broken so no wifi, movies, maps etc. Power was intermittent so it was difficult to charge devices."
Pros: "Watching part of a baseball game at the Chicago airport and reading a book."
Cons: "I did not get to fly to Fargo. I had to drive. all flights were delayed or cancelled."
Cons: "While going inside the flight they told me there is no room for Carryon and gave me ticket to book the luggage. When I went inside the Flight there is lot of room to carryon's, why they have to lie this BS."
Cons: "The crew no food no pillow no blanket"
Pros: "We'll coordinated."
Pros: "I liked the Lufthansa flights using Airbus Aircraft the entertainment system is the best."
Cons: "The entertainment system on the boeing planes is not necessarily the best, the screens are smaller, the selection of movies is not upto date and even Live TV does not work"
Cons: "See above comments."
Pros: "In flight entertainment was great!"
Pros: "The comfy seats"
Cons: "The fact that I had to pay to watch tv. Maybe people should have to pay for movies, but not for watching tv. Flights and till we takeoff can take a while. It would be nice to have some free entertainment. The plane was very hot when we were boarding."
Pros: "Seat to myself"
Cons: "Lil bumpy but there were a lot of clouds"
Cons: "The seats are tiny. If you drio something, you can't reach down to pick it up. The food was burnt. The app isn't downloadable in China. The overall experience makes me not want to ever fly United again."
Cons: "Entertainment and food could have been better."
Pros: "Excellent as expected."
Pros: "Good entertainment for a long flight."
Cons: "A power jack could come handing."
Pros: "United got me from point A to point B"
Cons: "Crew was rude, not just to me, but to other patrons. Flight was packed going and the man scanning boarding passes spoke to those of us asking simple questions as if we were stupid and defiant. Was he a prison guard in his previous job? On the way to Newark, I had an aisle seat. One of the stewardesses blazed by me with a cart ramming it into my shoulder without so much as a, "sorry." I'm not a big woman but maybe as I dozed off I leaned over a bit...There is no way she didn't feel her cart hit me. Rudeness, it seems is a part of the culture at United because the flight attendants coming back squeezed past the long line for the bathroom without saying, "excuse me." They did however, say, "I need to get by," and one of them brushed by the gentlemen sitting next to me and bumped his laptop and coffee. Overall it seems that the crew working these particular United flights have forgotten that we pay hard earned money to fly. Some of us are going on vacation, to see loved ones, and some are flying to deal with unpleasant circumstances. The staff may fly several times a day, but most passengers do not. There's a lot of prep and anxiety, that goes into taking a flight and a surly flight crew multiplies that anxiety. No one wants to fly with a crew that hates their job."
Pros: "The flight overall was great, easy to board and de-board, and a smooth process from start to finish."
Cons: "Connecting to the in-flight wi-fi to watch movies and tv shows was nearly impossible."
Pros: "Loved that it was an empty flight"
Pros: "The service was good"
Pros: "Friendly flight attendants, helpful staff at the ticket counter."
Cons: "Unable to check into both legs of my flight even though Air Canada used United for the first leg."
Cons: "Two hour delay for start of engines.. Not enough chichen and pasta was not good"
Pros: "The flight was a head of schedule and very smooth."
Cons: "It was freezing cold. I was wearing a sweater and was freezing."
Pros: "I have metal leg braces. The staff was helpful getting me from terminal to terminal. They were very helpful."
Cons: "Having a leg brace makes difficult I am blessed I can move a little without them. I had to move a short distance without my brace. No place to put it back on."
Cons: "i missed my flight because my flight left Toronto late"
Pros: "Pilot was very happy and friendly! Very informative throughout flight."
Cons: "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 40 times by other passengers and flight attendants."
Pros: "not a damn thing"
Cons: "Weather delays are a typical part of travel. What's not typical are 5+ hour delays and sitting on the tarmac and watching your connection take off without you. First Class seats morphed into Economy center seats the next day, with nary a hotel room in sight. Thanks for nothing."
Cons: "The flight was very hot and uncomfortable!"
Cons: "This flight never happened it continued to get canceled and canceled!!"
Cons: "seats were very uncomfortable"
Cons: "We got on board, waited 20 minutes. Capt said it was a bad reverser, and we were waiting on paperwork for 15 minutes. Long story short, they make us leave the plane after 2.5 hours. Then we wait in the airport for another 2.5 hours. I missed my connection and spent 10 hours in Chicago."
Pros: "The flight attendant finally took care of it after I complained a couple of times."
Cons: "That you changed our seats, and, that there was no room in any of the overhead bins. So, the flight attendant told me that I needed to fight my way through the people coming toward me back up the aisle and check every overhead bin all the way back up to see if there was room for my one suitcase. Others had brought more than one bag up there. Finally they checked my one carry on bag. The ride was also really bumpy, worst that we've ever experienced. But that was due to weather conditions."
Cons: "Everything! Even worse than my previous flight. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."
Cons: "Due to my initial delayed flight I got to O'Hare during a drastically busy time. Due to the amount of people, noise, and dishevelment my PTSD became aggravated and I found myself having an attack. I chose the initial early flight to ensure this would not happen. I am aware of what causes my PTSD to become aggravated and I take that into consideration when I make all plans."
Pros: "Nice clean plane, very friendly and helpful crew."
Cons: "The hour delay."
Pros: "The crew was fantastic despite the entertainment system wasn't working"
Cons: "The entertainment and wifi was nonfunctional for the 8 hr flight."
Pros: "Crew was nice"
Cons: "Entertainment systems did not function during the trip-a HUGE disappointment when the cost of the flight was over $1100 per person."
Pros: "Pre-check with United"
Cons: "Did not get connecting flights boarding pass from the beginning. Short connection time - was very stressful"
Cons: "Couldn't reserve/request a seat. Assigned to me About 1.5 hours prior to boarding. Had to wait Around the gate. Should have told me I would not have any choice. Could have walked around. Got a middle seat. It was a long flight."
Pros: "The flight attendant was great! Pleasant, polite and professional!"
Cons: "The flight from ORD to ABE was on a plane with expired maintenance logs or inspections? We were delayed 2 hours in arriving for what seemed like a pilots lax in paperwork. But what does a customer expect from an airline who knows they that customer by the balls?"
Pros: "We were tossed into the last row; I had no leg room and was constantly being bumped by people using the rest rooms. As a result it was a sleepless flight."
Pros: "Great boarding at ORD."
Cons: "My seat"
Pros: "Movie selection and delivery/access was very good"
Cons: "Seat legroom is insufficient. There was a water leak in the ceiling that dripped cold Wster on me for a portion of the trip."
Cons: "The flight was late by 5 hrs due to mechanical problems. The gate crew was confused about what to do and we ended up with several deboardings and boardings. Food was terrible. The entertainment system did not work."
Pros: "Everything else was fine"
Cons: "For such a long flight and quite expensive some food should be provided. I have never flown before like that (over hundreds of overseas flights) and had NO FOOD given at all."
Pros: "the flight attendant crew was super nice throughout the entire flight."
Cons: "the tvs weren't working for the all the seats, and the food was not very tasty."
Pros: "Flight itself was good. Nice flight attendants. Funny pilot."
Cons: "The lady at desk to board the flight made me check my carry on. I had assumed it was because the plane was full, but when I got on the plane there were more than adequate spots to stow more bags. There was a compartment across from my seat that remained open the entire flight. While I completely understand the need to check extra luggage when the plane is full, I was very upset when I saw it was not. I intentionally fly with a carry on for the convenience, and to be inconvenienced for absolutely no reason made me not want to fly with this company again for fear it could happen again in the future."
Pros: "The flight crew was very helpful and organised the connection between two flights very well under pressing circumstances when there was only 15 min between the flights and the boarding gates being in opposite ends of a big Munic airport"
Cons: "The flight was delayed for 2 h, so we had to run through Munic airport for connected flight. Good sport, but rather tiresome."
Cons: "8 channels of looped shows and movies. Too long a flight for that...and then have to use my device to watch on the free part of the wifi.so no battery left. For this price? And I booked through Lufthansa but flew United. Bad form."
Cons: "The plane was tiny and the seats were tiny. Could not carry on a bag and it took a long time to get the bag back from having been gate checked."
Pros: "the japanese speaking flight attendant was exellent! she was very observant to passengers needs. i was also pleasantly surprised by the entertainment system."
Cons: "there was a flight delay due to maintenance, which was inconvenient."
Pros: "The trip had minimal turbulence. The landing was smooth."
Cons: "-The 767 was old. -It did not have any power ports for my laptop or cell phone. -The interior was old and dated, reminiscent of the 1980's. -The TV screen for entertainment seemed to be smaller than a Samsung Note 5. -The seats are unreasonably narrow and not comfortable. -I had an isle seat and my shoulder width is literally wider than the seats. -Every time the isle cart went by, it hit my left shoulder. -The seats in general seating are too small and were cramped. -God forbid if we had to egress out of the plane. -There were no adjustable head rests, like other airlines have. -The Flight Attendant for my section DID NOT make me feel like I was a valued customer, even though I paid over $1500 for flight. -She scolded me for asking "Why," when she TOLD me that I needed to sit in one seat, even though the seat next to me was vacant. She literally treated me like a child. - NOT COOL. Overall, in comparison to my last international flight, I WOULD NOT recommend United. I feel like I paid too much for my experience with United. Aer Lingus has better/newer aircraft, better cabin crew, better entertainment selections to include music and a selection of movies to watch at your convenience, more comfortable seats, provide a better environment, and a better value for your experience. Aer Lingus was also cheaper. So if you are reading this, please shop around if you are considering United to fly."
Pros: "Flight left on time crew friendly and attentive"
Cons: "Long flight could not get a diabetic meal !"
Pros: "Nothing. My flight was cancelled 5 mins before departure with no explanation."
Cons: "Nothing. My flight was cancelled 5 mins before departure with no explanation."
Cons: "Flight was delayed for 4.5 hours for maintenance issues, we had to cancel all of the plans I made for the day. I was at the airport for nearly 7 hours and then had to wait on the replacement plane to refuel for over an hour after boarding. Awful."
Cons: "Late 21/2 hours waited another 30 minutes to shuttle inn"
Pros: "Plane in good condition and relatively comfortable"
Cons: "Was an hour late taking off"
Pros: "The crew was very pleasant. The flight was the cheapest I found. The pilots on the round trip were very capable."
Cons: "The reason why it's so cheap is that they charge for everything. For some reason the site combined my first and middle name. I noticed when checking in and was prompted to change it. I was then showing a $400 balance even though I had already paid for my ticket months ago. I called customer service and they luckily updated it for me. The person then proceeded to tell me if I check a bag, bring a carry one, or want to choose a seat, there will be a charge. $60 just to bring a checked bag (27 lbs by the way) round trip. I opted not to spend even more money on the carry on and seat. I've seen other airlines charge for seats, but they're typically upgrades and you can choose another available seat for free. Not Frontier. If you don't want to pay the site tells you it will choose a seat for you. I don't know what the point of checking in 24 hours in advance is juat to be put in the last group no matter what. Speaking of seats, these were plastic, tiny, and uncomfortable. Speaking of uncomfortable, the plane felt like it was going to fall apart with even a hint of turbulence. Overall not great and I may have to go elsewhere for plane trips in the future. But that's up to Frontier."
Cons: "Slow to board, slow to take off, nickle and dime you for everything and anything. NOT a fan of frontier."
Pros: "Front ones were nice."
Cons: "These 2 ladies need another job. Customer Service is NOT in their vocab"
Pros: "The crew was fabulous as was the boarding process."
Cons: "The seats are terribly uncomfortable and no longer recline. There isn't any entertainment or food provided so hopefully you have something to occupy your time. My checked baggage surpassed the 50 pound limit and I was charged an additional $75 on top of the $30 checked bag fee."
Pros: "The pilot did a great job of landing in very windy conditions."
Cons: "I've been flying for many years, and I miss the hospitality of the free snack and drink."
Pros: "Easy boarding and great crew"
Cons: "NO back support in your seats - nobody seems to have it - you are not alone but I can't understand why airline seats are so concave, uncomfortable and bad for passengers spinal health"
Pros: "Flight was quick and cheap. Checked bag fee was reasonable."
Cons: "Carry-on bag fee was way too high. Personal item policy was too strict. Seats are not roomy enough for a larger person 6 feet tall or over. Seats did not appear to recline. Cabin was a bit hot."
Pros: "Smoothness of the flight. The staff."
Cons: "No snacks. Uncomfortable seats"
Pros: "Services and very good pilot !!!"
Pros: "Okay price, but person next to me reserved after and was able to buy at half the price"
Cons: "Planes are old and not maintained well. Both flights were delayed due to airplane maintenance issues."
Pros: "The crew was fantastic. They were funny, polite, and very professional. The boarding process was very smooth and quick."
Cons: "The seats are awful as they no longer recline and have very little padding making the trip seem exponentially longer than it actually is. Carry on prices are absurdly expensive ($45) at the airport for one little duffle bag that was barely too big to fit under the seat. Food and entertainment are no longer provided on short routes so you better bring something to do!"
Pros: "The crew was great. No issues getting on board and we arrived on time. No issues with the flight."
Pros: "crew was fine, but plane and seats were old"
Cons: "The whole process is a little deceptive. Thought I had booked an inexpensive flight, but by the time I paid to select our seats, ($35.00 each for a decent seat, even $1.00 for 2nd to the back), paid for luggage, paid for a coke, my total cost for two of us almost doubled."
Pros: "Smooth landing."
Cons: "The added charges for my self contained firearms."
Cons: "Flight delayed 5 hours had to pay for a ride to final destination. Because plane was late arriving in Denver the $ 50 travel voucher 3 month expiration was lame should gave 50 refund off ticket I understand things happen but voucher is a joke"
Pros: "We were delayed 4 hrs."
Cons: "4 hours delay which messed all the planning...they gave us food coupons which were not acceptable by many food places..."
Cons: "60 dollars to check a bag 35 dollars for a hard plastic seat that didn't recline."
Pros: "Seats were super affordable. Plane was new and nice. Flight crew was very professional. Overall really good experience. I will definitely fly Frontier in the future."
Cons: "The seats are really jammed together, and I am not a large person. The plane was an Airbus A319. Nice plane, but the seats were not very comfortable. Any flight over two hours would be unbearable. I am just being picky. No complaints really."
Pros: "Seats are uncomfortable and $65 fee for a carry on? That was more than the flight. No chance of me flying Frontier again. Just be honest and dont charge for a cup of water......"
Pros: "I liked the crew. And the flight was on scedule. Also, the flight had very little of turbulence."
Cons: "I don't like the fact the seats are so close and hard. And very uncomfortable."
Pros: "Pilot got us here safely!"
Cons: "The worst experience in all my years of flying. Carry-on fees, unexplained carrier imposed fees, seat fees, bad service, no complimentary beverage service. Spent nearly the same amount in fees as I did on the ticket. Will never fly this airlines again or recommend. It's clear why frontier was on the worst airlines list next to spirit."
Cons: "Flight delayed 4.5 hours for mechanical problems so we didnt arrive in Dallas until 340am. I understand these things happen but g'dam how bout a contingency plan Frontier"
Pros: "They got us there alive. Boarding went smoothly. Everyone was more than happy to exit the plane as quickly as possible."
Cons: "Not having flown for 6 months, we were not prepared for the nickel-and-diming that Frontier has become. The astronomical baggage fees were a complete surprise- they were nearly as much as our tickets. And why charge us for the same bags there and back? They charged for picking your seat, they charged for a soft drink,though we think they likely waived the fee for breathing their stale air. The staff, historically great, were short and clearly frustrated with what their roles had become, with looks that shared our incredulous stares of bewilderment. We used Twitter to voice our frustration and though they replied quickly, they said we could negate a percentage of the fees if we joined a new but obscure program... which of course charged us more fees. So sad to see our favorite airline reduced to this impractical, impersonal money-grubbing caricature of corporate greed."
Pros: "Basic seating was ok, but not comfort based."
Cons: "Finding out at the gate and not at counter (where we paid to check bags $30) that we needed to pay $45 per carry on. No this flight became an unexpectedly $200 more expensive"
Pros: "I liked that I landed safely. That's about it."
Cons: "Where to begin? First of all I have extreme flight anxiety. So from the get go I'm on edge about getting on a flight. When we arrived at the airport to check our bag, which I had ALREADY paid for online when I booked my flight, the attendant told me it would be $40 for my bag. Why in the world would I pay $40 more for s bag I've already paid for? I explained to her many times it had already been paid for. Unfortunately she wasn't cooperative and I wanted to actually make my flight so I just paid the $40. So, for my departing trip I spent $70 total to check a bag which is what I am most unhappy about. The flight itself wasn't exactly enjoyable. No free water.. No peanuts or anything.. The staff was subpar. They looked like they hated their jobs. Neither of the attendants on the plane ever had a smile on their face. There was a 3rd but I probably saw him once. Idk where he was the whole time. The seats were extremely uncomfortable and I felt crowded. I know planes aren't suppose to be exactly comfortable, but let me just say that the only other airline I have flown with before was spirit and I would rather fly with them again than frontier. I was expecting a much better experience since spirit is supposed to be the bottom of the totem pole but this wasn't the case. I'm not looking forward to my flight home."
Cons: "The plane was very hot inside, on the ground and in the air. The cost was more than expected. We had to buy bags. We ourcgased seats so we could sit together."
Pros: "Timeliness Clean Cabin Great Value Friendliness of Crew"
Cons: "Slightly cramped seating, but what I expected."
Pros: "FRONTIER took 25 minuts to get the bags onto the plane and 45 minutes to get our bags off the plane and to baggage claim"
Pros: "Not much you can do about the weather, but we were given very few updates and those we could barley hear."
Pros: "I could not checkin online or pay for baggage online. This takes time that might make someone late for their flight."
Cons: "They need to be more interactive via text email rather than calls and face to face."
Cons: "Too many children crying. Seats very uncomfortable."
Pros: "Outstanding customer service by Susie (from Barbados) in DFW. They went out of their way to accommodate us. She even sung happy bday for mom's birthday. I have a special needs brother and they let him board early to give him extra time. Above and beyond, we absolutely love this airline. They are the megabus of the sky. Sign up for their frequent flyer program. Tickets are insanely cheap and economical, you can fly for $15 if you do it right by joining the yearly program ($50 annual) and responding to the emails. We booked 5 adults CVG to DFW 6 days out for $123 a piece when Delta and other competitors wanted $500 to $600 dollars. Pilots have a great sense of humor, flight attendants were super attentive and helpful. Be careful on the bag restrictions, my advice is travel light with carryon. The rest is pay for play but you can jet-set for stupid cheap and still receive superb service. I can't say enough great things about this airline. We are booking at least 7 to 8 more flights with them for the next few months for the price of 2 tickets with any other airline. Rivals Jet Blue or Southwest level of experience for fun but absolutely crushes all other airlines in value. Best flight experience ever!!!!!!"
Cons: "Almost nothing disliked about this airline. Read the bag criteria rules closely. They do distinguish between personal item and a minor bag fee for carryon. Don't really have any complaints at all as this has been my best travel experience with an airline ever. Without a doubt my new go to airline for travel in CONUS"
Pros: "Fast and easy flight."
Cons: "One of the other passengers took my window seat. Didn't want to get a hassle to make them get up, so I didn't say anything."
Pros: "I like the low prices. Usually Frontier is on the cheaper side."
Cons: "There are a lot of hidden fees and rules and regulations. BEWARE! Luckily someone cut me a break since I had nvr ridden on Frontier. Most of the staff seemed a lil rude. The plane was super late. Frontier requires you to get their app if you don't want to print off you're boarding pass. This is the age of technology, why am I printing a boarding pass? Worst security I've gone through."
Pros: "Got there safe"
Pros: "It was a smooth flight, on time arrival and departure"
Cons: "They are smaller planes so it is a little cramped, but for the price"
Pros: "Getting a pre-board was easy, since I need a wheelchair in the airport. Having my seat changed to a window from an aisle was done by my wheelchair assistant, and made my day."
Cons: "My "bargain" flight wasn't really a bargain. All the extra charges made the price much higher. (the upgrade to a window seat would have been $35 if not for my hearing disability). And the seats were hard and flat. Is this the trade off for "lower fares"- being uncomfortable, cramped and thirsty during a two hour flight?"
Pros: "The flight was very inexpensive, so that makes up for a lot of things I didn't enjoy. You have to realize you are flying a budget airline, something that is newish to the USA. Europe has had them for a while and they are just the same, point A to point B, super cheap."
Cons: "Tray tables are tiny tiny, could barely fit my drink and a snack on it. Seats are not that comfortable."
Cons: "I knew I was going to miss my flight so I called Frontier to get on another flight that same day, if possible. They said a ten o'clock flight was available and then said they needed to send me to billing. After 10 minutes of being on hold they disconnected me. This same routine happened a SECOND time. By the time I called back a third, the flight I was trying to get on was full. I had to pay $300 to fly with another airline to make my appointment. Frontier only offered to accommodate me by reducing the cost of changing my flight from $110 to $75 and get me there a day late. Their customer service is the worst. I will avoid flying with them again, if at all possible."
Pros: "I was looking for an affordable flight to go on a weekend visit and I found a great rate with Frontier. The flight was boarded and departed in time. The aircraft was large but the seats are small with little padding and little leg room. For a two hour flight and for the fare I got, this flight was what I needed; I wasn't looking for amenities or comfort so this met exactly my needs."
Cons: "It is necessary to check in 24 hrs before and if you forget there's an extra charge to check in at the airport."
Pros: "Leg room in the front was adequate ."
Cons: "Seats were a little uncomfortable ."
Pros: "The flight was speedy, crew did not disturb my sleeping."
Cons: "Luggage and seating upgrade fees. Seemed to nickle and dime you a bit."
Pros: "Great value! Even with a delay in the flight (weather), they kept us updated and informed."
Cons: "Baggage fees, but can understand if the airfare is so inexpensive!"
Pros: "Nothing, the booking agent was disrespectful, being 6'3" in height when I told the booking agent that I had to put my two carry on bags in baggage department I was told I would have to pay for both my laptop and my small nap sac no other flights have I had to pay for my laptop and I sure was going to Check my laptop."
Cons: "Yelp - Frontier Airlines is the worst airline I have flown to date and I have been flying for over 30 years. The gouging and hidden fees you are stuck paying after you have booked your flight and shown up at the airport are getting way out of control. I have never before heard of having to pay for both your checked luggage and your carry on so your laptop bag to carry on is $40 and to check through is $ 30. So if you have only two bags one being electronics and the other bag say a small nap sac with your shaving gear and a change of clothes your looking at $70 if you check the small bag and $80 for both like I paid to carry them on with me. Then ask if you could put one on the floor under seat? I'm 6'3" and have barely enough room to sit period but take away my foot room also WTF? Ok wait it gets better when when they come around with the beverage cart and snacks, that's going to cost you. you have to pay for each of these now to. Cup of coffee, water or soda $2.00. I'm sure you all know the size of the cups they give you on a plane, and all must be purchased with credit or debit no cash excepted. So if your an international flyer that would be over $100.00 in carry on baggage a drink and a bag of pretzels including international exchange rates, and international credit card purchase fees. This would make up for 25% of my flight all revealed once you have already committed to your ticket because to get out of it would be a $175.00 change or cancellation fee. I will never consider or recommend this airline to anyone ever. It's bad enough that every time I fly I must repurchase all my shaving gear ie. Hair gel, tooth paste, shampoo, conditioner, I can't fly with even my nail clippers you never know when your going to be clipped on an airplane. So I buy and throw away every trip I go"
Airlines flying to North Dakota have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to North Dakota
Masks required on board, masks provided on flights to North Dakota
Social distancing seating
Middle seats unavailable to book on flights to North Dakota
Testing for antibodies, testing for symptoms for flights to North Dakota
Waiving of change fees. Search flexible flights to North Dakota