It took almost 4 hours to collect the luggage from the belt in Lagos. Really pathetic. Flight attendents from Dubai to Lagos were very busy and were not responding at all.
It went well except at delhi airport they told me that my flight is canceled and only after talking to manager they were able to find seats for me and my wife
Offboarding in Dubai was a bit confusing. The bus dropped us off, we passed the security, and then we were again in departure, no clue, no guidance on where to get our luggage
Fly Dubai takes low cost and thrift to new depths in terms of service levels, terminal 2 is grossly inadequate for capacity and resembles a crowded buss or railway station,, the fly dubai( Emirates) flight is never on time(was 2.5 hrs delayed), and this is not an isolated experience, the flght air conditioning was turned low while we waited on the tarmac for take clearance to save fuel, should say more!!!! The depths! I only fly this airline from a compulsion, emirates code shares for connections to Muscat
There is an issue with A380 when it arrives in Munich, because a business class passengers like me have to wait for the first class passengers to disembark, which takes some time while you are also offloading economy passengers this causes an issue at customs where your business class passengers end up behind a large bulk of economy passengers This is a frustration and the early dislocation should be and is supposed to be a benefit of business class
Warm staff, very responsive service. Well furnished cabin and comfortable seat and amenities. Excellent onboard wifi connection and very large comfortable restrooms.
Very poor boarding experience with these remote gates and buses. Also these 777s bardy need a remodeling. Entertainment is a bit laggy. Food and crew is still among the better, but they seriously have to do something with these remote gates.
It was delayed for 2 hrs. Flight attendants were not attentive.
The 2 sockets near me didjt work i had my phone by end of the flight on low bat and had issues to book uber thereafter Electrical sockets should work if emirates does not allow batteries Baggage claim in zurich took very long
Three meals on a single flight is disgusting. Even if I reject them all, sleeping is impossible and all that food (especially wasted food) is just antithetical to a pleasant flight experience. People were chucking multiple abandoned trays on the floor in front of my seat.
Much better seats on Airbus 321. Food prices are very reasonable.
My flight BKK–SHJ–TBS was changed, and I was notified only by an email that went into my spam folder. I found out only 1 day before the flight when I checked in online. The new flight had a 15-hour layover in SHJ and arrived in TBS 1 day later than my original plan. I needed to adjust my plan urgently and lost the cost of one hotel night because the free cancellation period was over.
My flight BKK-SHJ-TBS was changed and I was notified only by email which went into spam folder. I found out only 1 day before the flight when I checked in online. The new flight had a 15-hour layover in SHJ and arrived in TBS 1 day later than my original plan! I needed to adjust the plan urgently and lost the cost of one hotel night because the free cancellation period was over.
The flight was slightly delayed because of change of plane but informed beforehand. Flight was very good and comfortable
Superb like always. On time and quite comfortable. Only thing is that the arrival movement was by bus.
We were boarded by bus. That was a bit of pain.
I do not have any issue after travelling but not able to return back to Newyork because my flight is cancelled. Requested to refund my full amount.
Are you KIDDING RIGHT NOW?!?! SENDING OUT SURVEYS FOR CANCELED FLIGHTS IN A CONFLICT ZONE?!?! ARE YOU FEELING OK??????
Are you KIDDING RIGHT NOW?!? SENDING OUT SURVEYS FOR CANCELED FLIGHTS IN A CONFLICT ZONE?!? ARE YOU FEELING OK???
Food is terrible, service is not good. Staff were not personable and rushed food service.
The onboarding was extremely confusing. Had to climb the stairs to plan from tarmac with carryon bags in hand. No apologies for inconvenience. Overall not quite pleasant experience.
Boarding /lounge :Chaotic boarding , business /first class had a dedicated line but it was upto to the passenger to figure out and use those lines .Oasis lounge is clean but tiny so it felt over crowded . Neither the food nor amenities felt business/first class . Cabin and tech : 2-2-2 configuration needs to go . Leg space is cramped , headsets didn’t work . WIFI does exist or didn’t work on the entire 20 hour journey . Food and crew : Preordered “Hindu Non vegetarian” meal , crew was clueless , they didn’t even bother to ask if they weren’t sure what that meant . Served mediocre vegetarian food though menu had chicken /lamb options . In short , worst business class experience of all the airlines I flew to date . Not sure if there is one area they compete in let alone excel … avoid if you can .
Food was not available in the middle of the trip that is 13 hours
Everything was good and no points to complain. Food is always a tricky concept. Sometimes you like it and sometimes you don’t. Food was redundant from Kuwait City to NY-JFK.
Beautiful Flight took off on time and everything was good
Next time im going to use Kuwait air lines, hopefully
Liked the staff attitude. More items in inflight duty free will be better.
Personal touch is always there. I would recommend offering entertainment for free.
There wasn't any announcement for boarding neither on the screen, it was written " Go to gate". I walked out of the lounge by chance then found the employee asked me what is my destination, when I told him he said: you are the last passenger 😳.
There are no seats while waiting for the gate. They sell tea and coffee, all airlines this is free except Jazera airline. Boarding is very bad, we stood outside eating for the main gate to open, children and seniors were setting on the floor ( dirty) for an hour and half
Very poor. The flight was delayed for over an hour. Also, our baggage, including that of many passengers, approimately 180 bags did not arrive, and we are yet to receive it.
Poor, They have damaged my luggage and I have filed a claim at Colombo airport. They promised I will be in touch by the team within next 2 days but there is no One contacted me at all after 1 week. I then follow up again and received an email acknowledging my claim and claimed that they will reply in 12 days on investigation. Again, no response at all after that… Very disappointing…
From the checking, ground handlimg was very poor.seems new personal on duty,people qho suppose to be teaching them didnt see around.new people may mislead passenger, as of flt info boards, not give proper info.even informatiin counter people dont get uptodate info.makin big ques, totally disaster.guests were not happy about it.even boarding to aircraft some BC class pax sent to aft staircase, some aft pasx sent to front door.poor ground handling.may need to improove.
Nice crew.flight delay fromBKK for some ground prep issue I guess, crew serve well to guest, and respect to guest as well. As usual AC is old,and nt much comert in compare to other rehional airliners.other than that.all good
All good, on time, depart.only bad side was, airxraft is too old to be in business.hope ailine will manage somethinv somewhat.all good
Flight was on time.food is as usual good.Aircraft is old.old A320, seats aithout any display.crew serve well
Was good, comparatively. A330, with good crew set.on time depature. And crew try there best, to make thing efficient.
Spesific ,Crew and cabin manager, look after all pax on board despite being in a old A320 equipment.Got free seat upgrade as well,but old style seats, no much comfert on it.But food and the spesific crew, was amazing.maintain airlanka standerd.the cabin manager, who was so much keen,keen operate as per SOP.
Was got free upgrade, on old A320.aircraft is out dated kind of.bt service ,cabin manager, tried there best.and food was excelent.
When flying from Indian Sector, should be more prepared with Indian food
