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Very Bad experience bqz I was missed my next flight.

Turkish Airlines inflight crew was very good, however the ground crew was not very helpful. I had booked a wheelchair for my mother from Islamabad and she received the service there, but then there was no chair on arrival at Istanbul. The wheelchair crew said that they declined to take any person without a reservation and declined to help with the arrangement of a reservation. I had to use the airport buggy system to transport my mother who has limited mobility and needs a wheelchair. It was very disappointing and I hope they can provide manual wheelchair access to the public by a need basis, as sometimes there is a mix up or technical fault in the completion of the process, as it was in our case. Also, there can be an emergent need for passengers if they have illnesses like hypertension or diabetes. My mother has both hypertension and diabetes and has residual weakness after a stroke, therefore, she needs assistance. I hope that this text will be taken seriously and the administration makes the necessary changes. Thanks.

Bad sitting every flight not good experience with food either

Everything about that day was great I was happy with how things went as a first time traveling with the airline thank you for all that you’ve doing by taking us there to our various destinations thanks.

I am always amazed with the great service they offer on their regional and international flights

Requested food items were always finished but the available food was warm and tasted good Good entertainment options.

Bad chairs in business class like economy ( not turning into bed )

The airport staff never announced that boarding has started. Both at iad or Islamabad or Istanbul.

Luggage never made it it’s been 2 days and no proper update

The flight from Istanbul to Karachi was an old plane in which the seats don’t even come close to lying flat. It was uncomfortable - may as well have been economy, and a far cry from Qatar Airways that I’m used to. The food was mediocre and entertainment couldn’t even be used because there was zero privacy like in a normal business class, so it would feel as though everyone is watching the movie with you - which is awkward. I had to put my food tray out as a leg stopper to get into some sort of comfortable position to curl up and sleep, which is ridiculous. Unacceptable given the ticket still has a business class price tag.