Seat pitch is horrible especially on the 15 hour flight. Gate crew at SFO was Outstanding. The flight crew was also great.
Easy of boarding, helpfully staff at check in, surprisingly comfortable seating
Check in was chaotic with only one counter for business class and first class. The luggage conveyor belt at JFK airport was broken so the flight departure was delayed which made the flight stressful as I had a tight connection. Although the captain said they could make up the delay, they didn’t do so.
Had a one hour delay due to mechanical issue. I didn’t think I’d be able to make my connecting flight, but they waited for me and greeted me when I arrived to help things run smooth.
Lost of requested seat assignments. Lost my husband's meal choice
6 1/2 hours from Tampa to SFO on a Boeing 737. Cramped. No Service. No real food. One pass for coffee at the beginning and a second pass THREE hours later. And check-in in Tampa was nasty even by United standards. And I am at almost TWO million miles on United. It's a non-stop. But terrible service.
MY FAMILY'S LUGGAGE WAS LOST FROM ROME TO BARI. I WAS THE ONLY ONE THAT RECEIVED MY LUGGAGE FROM ROME TO BARI. AFTER DEPLANING IN BARI, WE WASTED A LOT OF TIME AT BAG CLAIMS LOST AND FOUND REPORTING THE CLAIM AND PLEADING FOR THE BAGS TO BE DELIVERED THE NEXT DAY. WE WERE TOLD THAT IT TAKES 3 DAYS MINIMUM TO DELIVER. MY DAUGHTER AND MY GIRLFRIEND NEEDED THEIR PERSONAL THINGS AND WE WERE STAYING 3 HOURS AWAY FROM THE BARI AIRPORT. WE HAD TO DRIVE 3 HOURS TO THE AIRPORT TO COLLECT OUR LOST LUGGAGE THE NEXT DAY. WE ARE NOT HAPPY WITH THE EXPERIENCE
We had a delay, but thankfully I made it to my connection. Overall it went smooth
The flight had a delay but I made it to my connection. Flight was smooth overall
As I wrote earlier, poor planning and/or communication. At least twice, we were told that we would be boarding in less than ten minutes, only to have the flight again delayed at least another hour.
It's a long flight and that is always difficult. I was comfortable and well. The movies available were great and the crew was good.
The wifi experience is awful. I had to try again and again, taking over 30 minutes, to connect to the wifi. I had to watch the same two ads over and over until I was finally successful. Once connected, it was anything but "high speed" and disconnected at least three times during the flight.
Premium Economy Good crew, good service, excellent food. Seat back screen just not bright enough.
Flight was delayed an no one cares, or try to help passengers to get the conexión.
Our flight was cancelled while we are on our way to the airport. So, no notice. We were rescheduled to another airline with a 2 hour later takeoff and so arrived at our destination on time. We pre-paid American Airlines $190 to upgrade our seats. No refund. So no use for AA or Kayak.
Terrible, horrible, disappointing- without telling us they changed planes and moved and separated our seats to opposite sides - said they changed seats putting us together - got to airport to find no, they did not - we sat opposing sides of plane - food overly salty to inedible, never saw stewardess but once - it was terrible
American delayed the flight for a crew rest period. The delay occurred late in the evening - the earliest i can find is 10:20 pm. With a 6 am flight anyone on the flight would have already have been asleep (unless you are insane, a vampire or on drugs) and at least for me i was already on the way to the airport at 445 am the next morning when i discovered they delayed the flight until 9 am. Given the incoming flight was in the air at 6 pm the evening before this should have been figured out a lot more timely that was there only crew to use. Just frustrating given there is no consideration for customer experience anymore in flying.
The business class layout of chairs was weired. You are sitting directly across stranger.,
We did not have enough time to make our connecting flight. As a result, we were put onto a different airline for our second leg. The different airline was NOT comparable to British Airlines, and our arrival was significantly delayed. The actual flight on BA was amazing.
Tv screens and movie selection v good. Friendly staff. They were really worried about max capacity and room for carryons. That is never fun but i had no problem finding space when I boarded.
Loved and was pleasantly surprised by the food!! Request Lufthansa to help transiting passengers at Munich (confusion whether to go thru passport control or not).
The flight was comfortable and the staff were helpful and friendly. However, we did not know we were flying PAL until we arrived in Canada, so it was a bit disconcerting. In addition, which port we were leaving from was confusing.
They did not let us board because one member needed a transit visa, which was not evident at the time of ticket purchase.
I was charge a baggage checking fee $68!! I volunteered to check my duffle bag which usually goes under my seat!
I did not like anything because the flight was cancelled yesterday and I did not get to arrive on time in Toronto as I was rebooked with another airline. This caused me to be really stressed out as I am an individual with back injury and to be forced to stay longer in an airport to accommodate a change of airline and the transfers associated with it Due to this I am probably not going to book through your website to eliminate this potentially chaos in the future
shittiest airline in the hemisphere. To improve - start thinking you're flying people, not cattle
Easy boarding, inflight refreshments came on time and comfortable seat
It was good that our flight left early. It was a nice smooth flight and landing.
I cannot think how they could put more seats together but they did. So elbow to elbow leg to leg for these long journeys they should consider leg space at least. Since they did not offer to check people's carry one space was tight and if you did not get on first people used your assigned overhead storage so now your doing these same to another. Cascading inconvenience.
It was great to have a vegetarian meal option, but departure was delayed because they had oversold the flight. Air Canada, you’re in charge of how many tickets are sold: don’t oversell!
Extremely uncomfortable seats. Experience was like a Frontier Airlines flight. Would not fly it again.
Very, very tight legroom. They must’ve jammed in an additional few rows of seat seating. Denver to Munich was the least legroom I’ve ever had on any flight, let alone a multi hour international journey. I will not take that flight again.
In my first flight with Air Canada we sat in the plane for 4:00pm to 6:30pm. Finally we were asked to get off the plane and we were told the flight was cancelled after 7:00pm There was o clear explanation of what was the problem. I was booked without my permission on a Delta Flight at 7:30pm that was leaving at 8:00pm and I still had to go get my luggage(my final destination was Rome with one stop in Toronto. The luggage claim for Canada was closed so had to return to finally get it on the luggage belt.. Of course I missed the Delta flight and all the next day flights were booked. I also lost what I paid for my stay in Rome because I did nt cancel in time. A complete nightmare.
Good food, overall very comfy. The flight was full so obviously not optimal, but it is what it is.
Perfect airline, super friendly, great service, tasty food. Would fly again.
Parents with permanently crying baby on board. Neither parents nor crew did anything to calm the baby. The food was extremely disappointing. Seafood stew was very, very small! Not even appetizer size! Seat had a gap in the back. Had to use a pillow to fill it.
Food choices limited & not enticing Seats quite uncomfortable & difficult to control
Definitely get premium economy on a flight this long if you can. Your legs and while body will thank you.
Flight was delayed by several hours and then cancelled due to weather. But Staff was very helpful getting me on a different flight. United should offer food coupons and tooth brush and paste for stranded passengers
I upgraded to the business class cabin. It was the poorest business class I have ever experienced. No access to any business lounge in Tampa airport. Seats are not comfortable. I had a window seat and had to step/crawl over the next seat. Food was mediocre and service below average for business class. Bathroom location was ridiculous. No place to wait. I cannot believe I paid this kind of money and will never fly Lufthansa Discover again. They really should reimburse me somehow.
3.5 hr delay leaving Pittsburgh, notifications for which were incomplete and untimely. Connecting flight was automatically switched to one requiring more than a 30 hour layover! After waiting in a long queue, customer service reduced layover to 11 hours and also set up an earlier standby. The standby had empty seats, but the gate agent couldn't change our tickets! On top of all that my luggage was lost and has yet to even be located, much less returned 5 (FIVE!) days later. Too bad there's no rating below poor.
Canceled flight late London to Florence. Help at airport very poor. Treated poorly. Had to sleep in the airport. Lost bags- still do not have them. Horrible. I should be reimbursed!
The seats are extra cramped if you are taller than 5’8! Spring for the extra legroom seats for sure if you have a long flight!
Very disappointed with British Airways. It has been over 24 hours and I still have not received my checked baggage or any proper update. Customer support has been unresponsive, making the situation even more frustrating. Poor baggage handling and lack of communication seriously impacted my travel experience.
Flight was good but temp in the cabin was cold.
I like American Airlines and their safety record. They provide quality service and a feel safe enough to prefer American Airlines over other carriers even if I have to pay a little more.
Cancelled flight and re booked seats were a downgrade. British Airways said the upgrade was t available but when I checked it was but then they wouldn’t make it right
Boarding was orderly, pilot and flight attendants were nice, entertainment options were good, and low sodium meals were quite tasty.
The whole experience was excellent, O can say out from Miami the best airline to travel with for any European destination. Since the ground staff to the inflight crew attention was great, service on board 10 of 10. Finally the 380 is very confortable and nice to travel.
Cramped seating but standard in all smaller aircrafts today no matter what airlines. Crew very helpful, friendly & attentive so makes up for that.
