It was just a short flight. The crew was nice. No major issue.
It was good overall. What I liked most was the restrooms. Compared to other airlines, the restrooms seem larger and look clean. The seats also look clean. The attendants are nice, except one time during the flight. I was sitting on aisle and a man sitting window. He asked an attendant for a snack. She told him to go ahead and get some snack from the section with food storage (I am not sure how it is called). So, I had to get up to let him get out from his seat. Why she did not bring him some snacks so that I would not have to move, I do not know... I was kind of surprised how inconsiderate the attendant was.
Overall, it was ok. The attendants are nice. It was a short flight, and I did not use the restrooms. What I was frustrated was the check-in. I was to fly from ATL to Chicago (American) then change to Japan Airline to go to Japan. I checked in, but I only got a boarding pass for the flight from Atlanta to Chicago. It said I would need to check in for a flight to Japan on Japan Airline site. When I tried to check in on JAL website, it said I need to check in American... It was very confusing.
JOKE of a company with the most Ridiculous policies. JAL is amazing, KAYAK/UNDERPRICER is the worst company I have ever dealt with, NEVER AGAIN
Absolutely WORST experience I’ve ever hard NEVER buy your airline ticket through a third party website, especially this one. Basically stole $1300 from me and has the WORST policy taking a WEEK to change a name on the reservation? A complete joke of a company.
There was a problem with the maintenance so missed the flight from las vegas to L.A and then L.A to Narita with japan airlines. They took care of the problem by rebooked with cathay pacific airways.
Horrible like always, flight was supposed to be at 11:40am, we ended up getting a different airplane at 3:25pm.
Overall, a solid flight experience. Boarding was quick and efficient, even with a full and overbooked flight. The flight crew did a great job providing attentive and friendly service throughout. I flew in economy, and while the seats were acceptable, they could definitely use more cushioning, especially for a 14-hour flight. By the end, it was quite uncomfortable to remain seated. Legroom was also limited, particularly with a bag stored under the seat and the passenger in front reclining. That said, everything else went smoothly, and I appreciated the professionalism of the crew.
Excellent overall, the staffs and amenities were delightful even using the outdated aircraft.
The flight was delightful overall. The check-in and boarding were on smooth and on time. Amenities and staffs were elevated. However, if glasses were served instead of cups, there should be a complete premium.
No service flight that took 5 hrs and a stop at an unscheduled airport. Crew and pilots did their jobs
Clean planes and not take my comfort class seat away.
The crew were efficient. The pilots seemed professional. It was a bit chilly in our seats. The sheet provided weren’t very helpful.
Weather caused a long delay, but the efficiency and updates from the pilot were helpful. We were able to make our connection fortunately.
Planes were clean, no water or snacks on either flight.
Free & relatively fast Wi-Fi. Would've liked a wider drink selection.
I continue to be satisfied with Delta’s excellent service out of LGA. The digit id works well and gets me through security in no time. Whenever possible, I choose Delta.
Was revoked with Jet Blue due to delay from Kenya Air
The Boarding process was great. Particularly since my wife and I require assistance. The flight attendants were amazing. We travel frequently; they honestly were a cut above. 😀
Enjoyed it very much. Especially liked the free WiFi that Delta offers.
Despite the crew's rough day, they were all very focused and friendly. The flight was too short for a meal, so no rating on that. Re. the AA app. It still isn't ready for prime time. AA works with Cathy Pacific for international flights to LA and the Aa jump to PHX. But the AA app can't find my trip and this can be problematic with flight delays and regatings at LAX.
Was not able to board flight because boarding pass name did not match passport name and no one caught it.
Had a bad experience with crew member coming back Hong Kong to la the person next to me one of the passenger have taken video and picture of crew member the person that served meal young kid late 20' s 6 5'10 had attitude at his peak anything I asked for I don't know if it was bad day or racial I felt humiliated as people could see difference towards me I no problem with Cathy and my whole family never had one was very disappointed
Frequently flyer number should and could have been put on at the time of booking as I gave the number when booking.
Very attentive crews Flight was very smooth and safe Only little disappointment was the slight delay of departure (~30 minutes ) which rarely happen with CX flights
Not at all satisfactory. I had stomach upsets after taking food. Quality of Asian vegetarian meal was awful. Further there was no snacks/ fruits/ biscuits available as in between snacks.. only peanuts and pitzels.. except courteous staff rest of my experience was far from satisfactory
Staff was very courteous. Plane was clean and quite spacious even in the last rows. Veg food could have been better.
Later on, when there was no more bottled water, the water we received had a strong chlorine/disinfectant odor. On my flight from Hong Kong to Los Angeles, there was a male flight attendant who had a mean attitude throughout the whole trip, and he was very impatient during meal service “Furthermore, we purchased a Hong Kong SIM card as part of our flight package, but we received no instructions—neither by email nor SMS—on how to activate or use it. Consequently, we were unable to use the service at all. We request a full refund, as this appears to be a deceptive charge
The crew and the food were excellent. The plane was kept quite clean.
Crew were not engaging. Only engaged if requested. Food taste was mediocre
Really good food and service. Qatar Airways is again and again provided an exceptional experience.
Extremely uncomfortable seats with very little cushioning, unable to recline enough to sleep comfortably on this 13 hour overnight flight. My body was in pain by the end.
When we checked in at the Siem Reap Airport in Cambodia, we were only given three boarding passes and told that we would have to check in with American when we arrived in Boston. This was a source of stress for us. After we landed in Boston, we had a long passage from Terminal E to Terminal B (American Airline ticketing counter). Because the electronic ticketing kiosks for check-in would not recognize our Confirmation Code, we had to wait for an hour in a long line where only two AA reps were taking care of Special Services passengers. In many years of both business and recreational travel, I have never had this experience. I would expect more from AA being in partnership with other airlines to do a better job with this.
This flight was a very good trip for us. The crew were very friendly and helpful. They made arrangements for my husband to have assistance in boarding. We were not expecting a meal, so it was a pleasant surprise on this short flight to have a meal and beverage from a very courteous crew.
Our experience on the Doha to Hyderabad segment was extremely stressful due to prolonged delays and a lack of clear communication from the airline. We were traveling as a family, including children, and the uncertainty around timing and next steps caused significant distress. There was very little proactive information provided during the delay, and we were not given clear written explanations about what was happening or how long it might take. This made it difficult to manage the situation, especially while caring for children in a transit environment. In addition, one member of our party was ultimately unable to continue travel, which added to the emotional strain and disruption of the trip. Overall, the experience highlighted gaps in communication, customer care, and handling of unexpected situations. We are sharing this feedback so that future passengers, especially families, are supported with clearer communication and better assistance during irregular operations.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
It would help id flight crew were not rude and showed some courtesy. They were shouting at passengers and yelling instructions as if we were school children at lunch cafeteria!!
All good. Over four hours flight if provided snacks like Qatar Airways would be better
Lobster starter in business class was not good, tough, served cold, and without butter. Movie selection was missing latest releases, did not offer older classic, high quality movies
Food was absolutely pathetic. I wasted so much food which I thought was inedible. I also loathe the inflight entertainment system which has very little content
I felt scammed. The priced advertised was different than what I paid. I paid the whole some online. I then got a call 20 minutes later saying I need to paid 70 more person. She said the price online is not the guaranteed price.
Seat pitch is horrible especially on the 15 hour flight. Gate crew at SFO was Outstanding. The flight crew was also great.
Easy of boarding, helpfully staff at check in, surprisingly comfortable seating
Check in was chaotic with only one counter for business class and first class. The luggage conveyor belt at JFK airport was broken so the flight departure was delayed which made the flight stressful as I had a tight connection. Although the captain said they could make up the delay, they didn’t do so.
Had a one hour delay due to mechanical issue. I didn’t think I’d be able to make my connecting flight, but they waited for me and greeted me when I arrived to help things run smooth.
Lost of requested seat assignments. Lost my husband's meal choice
6 1/2 hours from Tampa to SFO on a Boeing 737. Cramped. No Service. No real food. One pass for coffee at the beginning and a second pass THREE hours later. And check-in in Tampa was nasty even by United standards. And I am at almost TWO million miles on United. It's a non-stop. But terrible service.
MY FAMILY'S LUGGAGE WAS LOST FROM ROME TO BARI. I WAS THE ONLY ONE THAT RECEIVED MY LUGGAGE FROM ROME TO BARI. AFTER DEPLANING IN BARI, WE WASTED A LOT OF TIME AT BAG CLAIMS LOST AND FOUND REPORTING THE CLAIM AND PLEADING FOR THE BAGS TO BE DELIVERED THE NEXT DAY. WE WERE TOLD THAT IT TAKES 3 DAYS MINIMUM TO DELIVER. MY DAUGHTER AND MY GIRLFRIEND NEEDED THEIR PERSONAL THINGS AND WE WERE STAYING 3 HOURS AWAY FROM THE BARI AIRPORT. WE HAD TO DRIVE 3 HOURS TO THE AIRPORT TO COLLECT OUR LOST LUGGAGE THE NEXT DAY. WE ARE NOT HAPPY WITH THE EXPERIENCE
We had a delay, but thankfully I made it to my connection. Overall it went smooth
The flight had a delay but I made it to my connection. Flight was smooth overall
