My experience with a GNA was extremely poor. My original flight was canceled. They put me on another flight. Four hours later. They changed my seat number to the last row where I had no room at all and it cost me $120 for luggage. Additionally, I missed my ferry in Paris Athens. I had to rebook my ferry and I could not get a refund so by them canceling the trip for four hours it caused me no ferry to go to Betsy. I had to find a room that night. The only one I could find was at the Hyatt grand in Athens And I lost a night. Stay at Betsy that I had already prepaid so no my experience was awful. Additionally, they never said on any intercom that Greece was one hour ahead of Paris so that was a problem. We had no idea and when it was never communicated to us
Ove Aegean Airlines! Used them for several flights over past 4.months. never flown w them before but will certainly use in the future!!!
A thoroughly enjoyable experience in business class, which we “won” in the airlines lottery In exchange for a relatively small deposit. The breakfast served at the beginning of this three hour flight was absolutely phenomenal. I would be tempted to fly Aegean airlines on a transatlantic flight in light of this experience.
Was grateful that this flight was held for us as we were late from our prior flight.
Our connecting flight from Barcelona to Athens was late and it appeared that we would not make the connectimg flight to Telaviv. The plane ended up waiting and we made the connection. The airline redeemed itself.
Lovely experience with Aegean. The crew felt with some extremely rude customers with professionalism and poise. The flight went off without a hitch and even landed early!
When a flight has a delay of about an hour it is customary to announce the passengers
Nice business class service for shot flight. Especially when the free WiFi works
I liked bumping up to Business for less than full price. Also the option to choose your own meal online. In retrospect I would have gone with the standard meal option, but c'st la vie. Overall pretty standard flight, got good views of Greece as the sun rose. That's about it.
It was a short flight (2hours) so the tiny, tiny seats were somewhat tolerable. People with long legs had their knees up to the chair in front of them, quite uncomfortable. I was pleasantly surprised they served a small meal which was quite good. Staff were all great.
The staff was the best I have experienced as a frequent traveller in a long time.
The staff was great and probably that's the single most thing that distinguished this particular Qatar flight from my average typical experience. They genuinely wanted to please you and do their best.
All the crew members were too slow and rude. Most of the times the registers were empty, while hundreds of customers were waiting in line, and it was impossible to get a supervisor. Despite being in line on time, I missed my freight, plus a some customers who were ahead and behind me.
The food is not good and also if you ask crew to bring something they say ok I will bring but you will never get it. Please they should listen good to passengers
Aircraft was spacious compared to American Airlines, food was great, entertainment was much better with a wide variety of options, and the crew was very polite.
Very unimpressed that I was dumped from the seat I had booked and paid for after check in. Apparently a family wanted to sit together, however as they all were adults I think they should have pre booked their seats like I did. I will be approaching Qatar for a refund. That and the dreadful state of the flooding toilets made me wonder how they managed to be voted the best airline. Not worth the money.
Moved seats, didn't accommodate requests to change seats even though other seats were available.
Being a QR Platinum member traveling in business class, I expected the staff to be more courteous. Unfortunately, the lady staff was rude attending business class 1K side.
Being a platinum member, no attention given. No towel or tissue provided.
As gold member there is no priority checkin. Meaning you either have to board with your zone or last with business class pax. As economy pax all the baggage bays are filled by the time you arrive
They boarded us despite knowing we wouldn’t be taking off for another hour and boarded us into a plane who’s air conditioning was not working properly. So we were sat in a hot plane for an hour with no access to the bathroom getting hotter and hotter. A little bit of communication between the teams would have avoided this.
I planned to be working during the flight but next to and in front of me there was a family (basically all around me) who had screaming kids all the way long and they were rude and the kid was kicking me as well and constantly wanted to grab my phone etc. I was so pissed, I didn't think they will travel priority so I didn't think they'll sit next to me but they did. I asked the crew if there is a chance for me to go to another seat far away from there...And they were so kind, immediately after take off they showed a seat for me that is far away from these people. I'm so grateful for this!!! I hate that I cannot figure out these things in advance. I WOULD BE HAPPY TO PAY MORE IN ADVANCE TO MAKE SURE THERE ARE NO FAMILIES W KIDS AROUND ME!!!!
Brand new aircraft Airbus 321neo, good seats although no recline (so no arguments with other passengers). Orderly boarding using front and rear aircraft doors for efficiency. Departed on time and artived 25min early. During check in, ground staff are very strict about permitted baggage and carry-on weight and size - you're only allowed what you paid for. Onboard food and beverage prices are a bit high but similar to airport coffee shops.
Boarding was fine, crew professional but not very friendly. Seats are very tight & uncomfortable. 1h delay due to crew change and mechanical issues - no communication whats going on.
Crews are great, chill, good snack sets on offer, I didn't feel they play any annoying budget airline games. I will probably fly with Wizz every chance I get it
If you don't want to pay a lot at check in desk, you need to use online check in tool, but you still need to go to check in desk to have it printed out. Then what's the meaning of "online check in"? Extra security check, as if 9/11 just happened!
After adding baggage costs, and considering the necessity to re-checkin at each stop, and the €50 I was tricked out of for the ridiculous 3 hour min check in, I’ll never fly this very hungry Hungarian airline again!
This airline is routinely voted the worse airline in Europe for good reason. If you have an option, just avoid them.
Everything was great until it came time to pick up our luggage. We arrived in orly airport terminal 1, our luggage arrived in terminal 2. No signs to tell us, we waited for almost an hour before someone figured it out.
All in all is not bad, but the boarding by walking outside in the airport airplanes area in the wind and rain to go up the stairs to board the plane that’s too much inconvenient. Hopefully that will change and we use the normal gates at the airport to board the plane! Thank you!
bad, made it to connecting flight and they didnt let me board
More space, of course. a footrest! more room to walk. Movie selection was awful. Some good documentaries would help if the movies can't be better. The flight itself was great, crew was great.
Better synchronizing the boarding processes. The audio announcements, the personnel and the digital signage were not saying the same thing. All confusion.
When checking our bags we were told our bags would go through our final destination. This did not happen. When boarding, after group 3 it was a free for all, everyone boards. When served lunch, I asked for anything without dairy, I was given popcorn and gummy snacks. She said she would come back with more options, she never did. Also, when traveling through London, they don’t tell you your gate number until 1 hour before flight leaves, causing everyone to run to their gate.
Was 3 hrs delayed and my poor friend I met in Barcelona was waiting at airport for 3 hrs. Dallas airport was awful
Why does a reputable airline like BA allow a miserable domestic airline like AA to operate its flights? There is no comparison between the two
The flight from Seattle was delayed, which made me miss my connection to Florence. I was re-booked NINE HOURS LATER!!! That’s basically a vacation day lost. British Airways needs to partner with other airlines when possible to get a more realistic travel time, if delays occur. I realize there aren’t many flights to Florence from London, so I would book differently were I to return. The actual flight from Seattle was very comfortable and the crew was great, no faults there. I enjoy British Airways, this was an anomaly.
LCY airport is an amazing airport and I love the flight from LCY to FRA with BA. Efficient, easy, comfortable and great luggage allownace with BA. I iused to fly predominantley LH, but the service and price - benefit ratio of Lufthansa has deteriorated a lot over the last 5 years. Whereas BA keeps an excellent service level with friendly staff.
The bed in Club class was not very comfortable, everything else was good.
It was difficult to board from London to accra. Had to get there an hour before and almost missed the flight. Did not get enough rest time at the lounge