Daily cleaning, installation of cabin HEPA filters on flights from Lexington to Indiana
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Scores according to KAYAK customer reviews
Pros: "Middle seats not booked. Cabin very clean, bathrooms kept tidy throughout trip. Very friendly crew. Appreciated cold drinks and selection of snacks,"
Pros: "Crew was great, cabin was clean"
Cons: "Wi-Fi was very spotty."
Cons: "Stop pandering fear with masks."
Pros: "A330 plane. I love widebodies"
Cons: "Be ontime"
Cons: "People wiping down their seats during the flight .... how silly"
Pros: "My flight got delayed twice. Had to get rebooked."
Pros: "When i asked for a window seat at the gate, i was provided one in the comfort zone. Very impressed and pleased. However, the remaining two segments were the opposite. Staff at the gate did not assist in any way for the remaining two flights."
Cons: "The flight from Bend to Seattle was delayed a couple times and caused us to arrive when our connecting flight was already boarding. Luckily we were able to make the main flight on the trip."
Cons: "During this trip all my flights got delayed and I was told that I could not get a hotel room and had to pay for myself."
Pros: "That I was able to change flight within the delta app"
Cons: "There was a big delay."
Pros: "Only selection of movies but that’s all!"
Cons: "Flight delay could have been explained better, boarded the plane and sat in for about 2:30 min, crew could have been more proactive but NO! Food especially thinking this dinner time in business class fare very small portions! Wi-Fi paid for full flight but it was turned off in the mid of the air!"
Pros: "Seats in economy are never comfortable. And someone also reclines their seat. But overall bathrooms were clean and food was good. Really no complaints about the flight itself or the crew!"
Cons: "Carry ons are too big! People should not be allowed to bring a piece of luggage inside the cabin. They are very heavy and some people cannot even lift them to place them in overhead compartment. Makes boarding slower and more complicated. Seats need to be a little wider. If a big person sits next"
Cons: "The flight was an hour and a half late."
Cons: "Can't tell how the flight was because missed connecting flight from LAX to SJC because Westjet from YYZ to LAX had a mechanical issue. They end up replacing a tire which caused a 1.5 hr flight delay"
Pros: "Everything. Food, staff, checking in. All were great"
Cons: "Would have preferred they let me choose a window seat. I wasn’t given the option"
Pros: "I liked the wide variety of movies and snacks available."
Cons: "The kid behind me wouldn't stop kicking my seat."
Pros: "The crew was very good. So was the food."
Cons: "The flight was 1 hour delayed"
Cons: "Connection time was very short and arrival and departure gates were very far apart. The gate attendant at the arrival gate wasn’t very helpful or sympathetic."
Cons: "Food, cramped seating."
Pros: "Quick flight"
Cons: "Delayed and then arrived at airport and sat on tarmac for too long waiting for clearance to go to gate"
Cons: "Food was just a snack"
Pros: "The bag service"
Cons: "The flight delays"
Pros: "The flight was good but the air didn’t work again plane was warm the space was limited but the movies were good the flight attendants were OK"
Pros: "Excellent gate personnel, spacious and clean plane"
Cons: "Some crew members were a bit curt"
Pros: "Flight was good. Left on time. Crew was attentive."
Cons: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Cons: "Small seater aircraft was cramped"
Cons: "Customer service was lack luster..."
Cons: "Flight delayed 2 hrs"
Pros: "easy but long day coming home"
Cons: "however on the initial trip to cozumel we where rerouted from kc to huntvilles therefore missing our connecting flight to cozumel so the airline was accomodating and reseated us on a flight to cancun instead and I was thankful but i know that that flight was cheaper when i booked this but i didnt want to make the treak to cancun and bus and then ferry to cozumel but ended up doing that anyway is there any way at all to be compensated for the diffrence I am not upset at all but that made for a really long day getting there Just putting it out there"
Pros: "Flight team were wonderful!"
Cons: "Food sold out and there was nothing left"
Pros: "It was a great flight."
Cons: "Coffee is terrible! Get some medium roast for coffee aficionados. Not everyone has the American taste in coffee for a dark roast."
Cons: "Extremely long queue"
Cons: "Change d for WiFi. Cheap"
Cons: "All was well"
Cons: "Having delayed flights"
Cons: "Not enough entertainment choices"
Cons: "Plane was hot but that seems common for these small planes during the summer."
Pros: "Got us home super fast"
Cons: "The most uncomfortable flight I've ever had"
Cons: "3 hours there before the departure."
Pros: "Delta Studio with closed caption"
Cons: "some series do not have closed caption"
Pros: "Nonstop quick flight"
Cons: "Was not on it due to cancellation. Was on an Aeromexico flight without Delta emenities. Was very disappointing. Was not offered an upgrade and had a long layover in Mexico City"
Pros: "Efficient, comfortable, on time"
Pros: "Was on time, in fact early. Boarding was smooth"
Cons: "The CRJ is just very small. No room in the overheads, no room below. Seat didn't recline, all average carryons have to be gate checked, the usual. Well it still beats driving!"
Pros: "I had an empty seat next to me. Flight took off on time and arrived early. Crew was pleasant."
Cons: "bathrooms were very dirty. No one cleaned them up."
Pros: "After canceled, Delta had a hotel and found new flight for next day. Shuttle to and from hotel provided."
Cons: "Ten gate changes. Rescheduled for 15 to 45 minutes each time for 6 hours, this lead passengers to believe flight would still happen. Which a backup flight was not booked. Frustration!"
Cons: "Very long delay leaving Shanghai. Was 90 minutes late arriving in Tokyo, so I didn't have time to run into Narita town for some real food as I had been planning."
"We were delayed in Charlotte for almost 2 hours because American Airlines didn't have flight attendants for our flight."
"Once we got on the flight everything was fine. The first leg of our flight was delayed 3 times but American sent us emails allowing us to chose a new itinerary."
Cons: "Every seat sold. No social distancing. Mask rule not enforced."
Pros: "The flight was much awesome"
Cons: "The Frodo add more food please"
Pros: "Free entertainment and snack. Customer service was great with my bags and had options for picking up and delivering"
Cons: "My bags were not there when I landed"
Pros: "My crew was very attentive"
Pros: "How quick American Airlines moves to keep people on time."
Pros: "Crew and food and drink options fine. Comfort level in First Class much lower that expected. Update the aricraft please!!"
Cons: "Couldn't recline the seat very far. No USB outlet. No multimedia options. Get into the 21st century!!"
Cons: "The return flight was cancal very late"
Pros: "On this flight was a female flight attendant who anticipated my every need. I wasn’t flying first class, but still, she went out of her way to treat me very well. Her personality and hospitality made my flight relaxing, made me feel loved and appreciated, and the flight felt like I was already home"
Cons: "Flight was canceled"
Pros: "Very helpful crew."
Cons: "Too often the video screen I’m given doesn’t charge up and it has to be replaced mid flight. This happened again during this flight when 2 screens didn’t charge and had to be replaced before the movie ended. The crew was helpful, but this problem is annoying."
Cons: "Flight delayed 2hrs - but no fault of the airline."
Pros: "The crew is good and attention"
Cons: "They need to prevent to inconvenience or un conformity towards to the people or customers becouse they don't give information in time"
Cons: "We have arranged for a wheelchair assistance and there was none available and we had to wait an hour after the flight landed for a wheelchair!"
Cons: "Bag check fee is steep for students."
Pros: "The crew was awesome, very attentive and helpful."
Cons: "The plain was very old meaning no screens, outlets, pretty much no entertainment what so ever. Seats are cramped."
Pros: "Boarded and left in-time. Arrived a little early. Friendly crew and good app for entertainment on smartphone or tablet. App tracks baggage."
Cons: "Long lines for self-serve bag kiosks at LAX and not enough agents to assist. Baggage agent left the desk saying she had to go on a lunch break and another agent had to take over. Seemed like some confusion with the staffing which slowed things down."
Cons: "Plane was late arriving from California because of mechanical problems. Then we sat on JFK runway waiting to take off. Pilot said we'd be taking off in about 9 minutes. A half hour later we took off. In the middle of the flight a loud horn went off in the cabin. It lasted for about 20 seconds. It was really quite alarming given the earlier mechanical problems. No explanation ever given."
Pros: "boarding and checkin bags"
Cons: "Co-pilot didn’t Board the plane and flight got delayed for 2 hrs. Most probably AA knew that co-pilot didn’t arrive and they still boarded everybody only to be left stranded on tarmac. that’s totally unacceptable. And we all could have waited in the terminal. Hope they fix that problem for future purposes. Similar major delay by 6 hrs with a previous travel and they finally cancelled the flight. It’s just getting worse with AA delays."
Pros: "Seats which I choose where very comfortable."
Cons: "Would have like a choice in food severd"
Pros: "Efficient flight."
Cons: "Our party of four All had separate seated, two kids, even though we checked in at the earliest possible moment our only seat change options would’ve cost $400 to sit together."
Pros: "I made it"
Cons: "I had to run for all its worth."
Cons: "Did not realize this flight was operated by American"
Pros: "Flight attendants"
Cons: "Very cramped searing"
Cons: "Two of crew very chatty with each other on their personal lives, finances, friends and family."
Pros: "planes were on time, good flight"
Pros: "Boarded in a timely manner."
Pros: "Flight was on time"
Cons: "The plane was too old. It is shameful. Avianca should stop using this plane"
Pros: "Plane was not full so more space. Original seat whilst legroom was plentiful the aircraft hull made the seating experience cramped. Poor interior space design. Entertainment excellent helped me concentrate on work. Left late but made up time in the air given arrival time this was good."
Cons: "Food especially snack was absolutely dreadful. Cabin staff were polite but have done one too many transatlantic flights and the process whilst polite is a transaction. The customer is not special."
Pros: "the flight was on time and everything was fine."
Cons: "the boarding process is more chaotic than necessary. groups 5-9 board at the same location and people in higher groups stand near the front so you can't tell if you should wait behind them or step around. there was only a single power plug (in economy plus) for 2 seats and it was a cigarette lighter style."
Cons: "All was excellent! Only the internet was not working good , payed for all flight access but most of the time the internet was not working. Anyway I contacted support team and they refunded me"
Cons: "No individual TVs, electric plug nor WiFi"
Cons: "AA changed my flight plans without advice me. THEY ARE BREAKING MY BAG. The flight was very late. They ask me to pay $300"
Cons: "The crew was abrupt, harsh, spoke down to the passengers, sighed, rolled their eyes, etc. It's their job to serve drinks, and attend to passenger requests and needs. They made it seem like they were being put upon to get a glass of hot water or coffee. If someone asked what type of juice they had, they rolled their eyes and answered rudely. No one smiled and seemed friendly"
Cons: "Flight was cancelled"
Pros: "That this flight didn't get cancelled"
Cons: "Well I didn't like that we sat at the airport for nearly 10 hours after multiple flight delays and cancellations. Why not just let us know we aren't going to be flying out. That way you could reduce the 10 hour anxiety attack and mixed emotions coming with all the drama. I also didn't like that the only flight we could get the next day was into San Jose (not SFO which is what I paid for) there wasn't any offer of reimbursement for hotel, taxi or flight. I also missed 2 extremely important fairs that my company was expected to participate in on Saturday Morning. I didn't like that when we landed in San Jose our bags were in SFO. Then American Airlines didn't want to get us a ride to SFO which we finally received after a lot of arguing which I don't find ideal. I feel like AA didn't take any responsibility. They kept saying it was weather related which I can't accept because other flights (including AA) were coming and going the entire day!!! One customer service member said the plane we were supposed to be on had to be maintenances and another said they didn't have a flight crew. The whole day was a disaster and it cost my thousands of dollars and many many hours of stress and anxiety."
Pros: "The service from flight attendants very goood. Even the chicken dinner was as good as many restaurants serve with tastey sauce and cooked just right with nice tossed salad and even apple pie desert. We got served free beverage 3 times on 9 hour flight from Paris to Dallas. The entertainment options were amazing: So many new movies or video games or e-reader were added plus with individual screen in front of each seat! They will be my first choice. New seats also had extra padding and were more comfortable! Wow1"
Cons: "A little more leg room would be nice."
Cons: "Both flights delayed. A six and a half hour drive took nine and a half hours by air."
Cons: "Ct for. R"
Pros: "Courteous and professional crew"
Cons: "Delay taking off, due to technical issues with aircraft. Seat area is much too small for an adult."
Pros: "Pleasant crew, pretty good food and films."
Cons: "Significant departure delay, contradictory information from initial airport check in to gate staff, beverage selection is okay but prices for more than the basics are astronomical."
Pros: "typical somewhat comfortable seating"
Cons: "VERY cramped."
Pros: "The seats were comfortable and had good foot space."
Pros: "I liked how efficient the landing was, and how quick food was served."
Cons: "We were not given a lot of information about takeoff and we left 2 hours late. Also, the staff was pretty unfriendly. A guy got sick and threw up, and a couple of flight attendants made a big show of it and made him feel badly."
Pros: "An old aircraft but well maintained. Crew was courteous and efficient. No food or entertainment"
Cons: "Delay in receipt of baggage at Chicago"
Pros: "American Airlines for me is always better than Spirit but not as good as Jet Blue."
Cons: "This trip was different except that I was disalpointed they didn't warn passengers about the whole island power outage until the plane was landing. No doubt this made a more convenient flight for them but I will always value a company that puts its customers first. The scene at the airport was very chaotic with reservations scrambled, bags missing and cars being rented by employees with flashlights."
Pros: "Overall very good"
Cons: "Nothing specific"
Cons: "This flight was operated by American, but sold by Iberia and ticketed by airfare.com. When I tried to reserve a special meal, each party (American, Iberia & airfare.com) said they could not do it, that the other party had to do it. So, in other words, no company took responsibility for my customer satisfaction. So I am ultimately blaming American Airlines accountable since they, not Iberia or airfare.com, contracted with the food service provider at the airport."
Pros: "The complementary snacks and drinks were good"
Cons: "Our flight attendant was late which caused us to be late so I had to change my flight and take a taxi go to LAX to catch a different flight and I was up for a total of 25 hours until I arrived at my final destination(my hotel) thanks a lot I will never use American Airline again if I have a choice of other airlines"
"awful service. not of kayak but of allegiant"
Pros: "Crew was nice"
Cons: "Complementary waters atleast and boarding on time"
Pros: "Boarding was a breeze"
Pros: "The gate crew was absolutely wonderful. They made the delay bearable. The were very entertaining and friendly."
Cons: "The delay. Couldn’t be helped, but still annoying."
Cons: "Roomy aisles and seats, on time boarding and flight. Great job!"
Cons: "Reclining seats would be great!!"
Cons: "Pathetic rationale for delay"
Pros: "Space Seating Hospitality"
Cons: "Maybe complementary snacks"
Pros: "Crew was amazing"
Pros: "Arrived safely"
Cons: "Almost two hours late."
Cons: "They would not refund the charge for a carry on I made in error. I did not have a carry on. Would not give me info as to where I could take my complaint so I guess I took it here. The guy at the desk was HORRIBLE"
Cons: "Very dissatisfied with boarding and told we had to pay for our luggage but noone else did .I had prepaid for 1 incase I brought big luggage but I brought carry ones. So I was charged 100..but everyone else's was larger"
Pros: "The crew was courteous and helpful; plane was clean; flight was on time; no problems"
Pros: "Boarding is always a pleasure out of Provo, with no security wait and a pleasant crew. The plane we took was a newer model, and is similar to many Fronteir and economy Delta planes. Unfortunately that means that even a short one-hour flight leaves pains."
Cons: "Our ride was very turbulent, whether that’s due to weather or pioloting I’m not sure. Either way it would have been wonderful to have a free cup of water. Sat for de-icing for about 20 minutes before takeoff."
Pros: "Getting off the bus!"
Cons: "2.00 for water! Overpriced everything! Crew was not nice. Kindness goes a long way. Not for this crew impatient and just rude to other passengers. We pay good money to ride on the horror bus!"
Cons: "The beer"
Cons: "The seating is terrible. Everyone is like sardines packed away."
Pros: "No Delays All went smooth & arrived early!"
Cons: "Ground personnel"
Pros: "The crew, from start to finish were great. From gate to gate The plane was nice and clean. The phone app was pretty well done also."
Cons: "I know you have to make a buck but damn. Peddling food, drink all the charges and the credit card offer during the flight."
Pros: "Fare and friendly staff."
Cons: "No wi-fi."
Cons: "Left/ arived 30" late"
Pros: "Fast and efficient!"
Cons: "Everything was great!"
Pros: "Flight was cancelled due to Irma in Florida. Customer service agent was fantastic. I was able to rebook die the following week without any hassle."
Cons: "I didn't get to fly to Florida when I first chose."
Pros: "Flight attendants did the best they could; just a bad situation. It happens."
Cons: "Said it was a radio problem, but we were delayed, told we were leaving, delayed, de-planed, changed planes and finally got in nearly four hour late."
Pros: "Didn't mind paying for bags, seat, snacks, drinks,.....but a 10hour delay!!!! UNEXCEPTABLE Will NEVER use this airline again!!!"
Cons: "10hour delay!!! No weather problem.."
Pros: "Departure was on time and arrival was a little early! Nonstop flight was great!"
Cons: "Seats are a bit cramped and their is no pocket on the seat back to put your water bottle or book"
Pros: "Very efficient service... for a first experience we were pretty impressed because your review overall were not that great. Good job."
Cons: "The airline nickel and dimes for everything."
Cons: "Did not check in or take this flight. Trip up to NJ was so bad I could not fly back. Tried to contact company and was told they could not assist in anyway. So lost ticket cost. Live and Learn. Do not fly this line."
Pros: "Direct flight, low price"
Cons: "Paying for a seat. Uncomfortable seats"
Cons: "Two out of three bathrooms out of order"
Pros: "I understand the need to make a profit but comfort is probably the most important aspect of any flight......"
Cons: "Min. 40lbs when others are at 50lbs ..... even 2 free suitcases. I understand the need to make a profit but comfort is probably the most important aspect of any flight......"
Cons: "Arrival in Ft Lauderdale... Bags took an hour to get to carrousel. Never were posted on the information. Flight were, as expected, uncomfortable."
Cons: "They arrive to the airport over an hour early and went to the desk we're asking them to print my ticket they informed me that they cannot check me in at the desk I had to do it online I didn't have the ability to do that so therefore I miss my plane"
Pros: "The flight was on time and the staff were courteous."
Pros: "Setas were good. Good price and good boarding system"
Cons: "Aircraft cabin was a bit dirty"
Cons: "Delayed the flight for 7 and a half hours. They then tried to not refund my money"
Cons: "5 hour delay. They offered meal vouchers. For 8 dollar like wtf? But of course they offered them after every place closed in the airport."
Pros: "The flight crew was nice."
Cons: "The staff at Ft Lauderdale airport was not customer focused. They were disorganized and rude. My friend paid $5 for his ticket to be printed and, at the very least, they should refund that. I'll never fly Allegiant again."
Pros: "Finally got home!"
Cons: "Flight was Delayed taking off by 2 1/2 hours due to mechanical issues. This flight along with the four hour delay when I flew to Orlando is a disaster. Probably the last time Allegiant will be flown!"
Cons: "Flight was delayed an hour for "paperwork". Can't be helped by the crew, but an administrative errors are just as bad."
Pros: "EXECELLENT BOOKING & FLIGHT, WILL CONTINUE USING YOUR SERVIES. JOHN"
Pros: "I liked the price. Crew was very efficient getting everyone on board. Flight was on time. Your crew for the most part was very attentive. I fly between Albuquerque and LAX at least 2x a month. This was my first time with your airline. I am definitely going to use you again."
Cons: "A couple times staff was a bit inattentive. The elder lady in my row spilled her drink all over - on the tray and her lap. I had to ask 3x to get a napkin or something to help her clean it up. After the 3rd time she responded she was getting something but it was after she talked to someone and got a bottle of water for herself. It was unfortunate but overall I found your crew very nice and helpful."
Pros: "Spanish speaking lady employee at the counter very helpful."
Pros: "Friendly crew. Flight on time"
Cons: "Felt like sardine in coach. Everything costs $$$"
Pros: "Non stop close to home"
Cons: "Boarding outside in punta gorda"
Cons: "It took forever to get our luggage in South Bend!"
Cons: "We were requested to board at the back of the plan. This required our party of six (and others) to carry our carry on baggage up about 25 very steep steps. This was physically very hard to do. On arrival in south bed we had to walk down about 5 steps with our luggage. I am able to lift my luggage overhead but expecting me to carry it up many steps was beyond what I anticipated. No one offered assistance."
Pros: "All crew very nice. Cost was a great help for me to be able to fly.. Food looked very nice, I didn't have any on this flight but will partake on my next trip in December. Really enjoyed how the crew managed the exit of the flight. It was controlled by crew and the result were great, no pushing or shoving.. Very fast and easy, no stress."
Cons: "I didn't have any bad experiences, it was an enjoyable trip."
Pros: "They were efficient and courteous in distribution of beverages and collecting garbage"
Cons: "They let out 5 rows at a time which was good, then sort of have up after the first 10. But good concept in keeping things orderly"
Cons: "United needs stricter rules about boarding and de-boarding during Covid. They lag behind other airlines. De-boarding especially needs to be controlled. Very disappointed. Also, after row 21 there are no screens and you have to use your own device. Then provide outlets! Jeeze that's ridiculous. You need to have plugs if you have to use your own device during the flight!"
Pros: "Without asking, the crew arranged to have my partner and I sit next to each other. That was such a pleasant touch of service for our trip. Also, the connection was perfectly timed at Chicago flying to Bozeman."
Pros: "On time & well organized"
Cons: "All good. Average service, or lack thereof, for American carrier"
Cons: "Cleanliness of airplane. Vents and tray tables were very dirty"
Cons: "They made us wait for a group of passengers who caused a 50-minute delay."
Cons: "The Boarding was not fair. The most horrible experience in my life and the Customer Service made me felt like a delinquent."
Pros: "Flight was faster than expected."
Cons: "Stuck with a window seat next to a couple on a group tour. She spilled into my seat so we kept jockeying for better comfort next to each other."
Pros: "Flight was canceled."
Cons: "Flight was very late departing"
Pros: "On time and great professional staff throughout"
Pros: "On time. Flight attendant was exceptional."
Cons: "flight delayed by 3 hours. no reason given- effected subsequent schedule..."
Pros: "Flight was on time for departing and arriving into Munich."
Cons: "Boarding is way too slow, and always seems to be so confusing. There were a couple of crying babies on the flight that make sleeping a lot harder. A German flight should have at least one German bier for their customers. Gate agents moved my wife and I into a row with another customer and gave our seats to single person-which makes no sense to me, so he had two open seats around him, and we were in a full row. B.S."
Pros: "They were very kind to my very tired toddler for a late night flight."
Cons: "I didn’t need a second breakfast at 10am, I’d much protégée- a better lunch."
Cons: "1st Delay due to baggage and mechanical issues. Then taxied out only to be pulled back to the gate due to an issue with how they loaded the baggage. 2 1/2 hours total causing me and many others to miss connecting flights."
Pros: "The journey was smooth"
Cons: "Delay caused missed flight. Staff did not accomidate efficiently. Ended up on a much later flight and was treated unfairly."
Pros: "We have Global entry so the security was a breeze. Everyone was happy !"
Cons: "Late departure not good with wheelchair disability services"
Pros: "The flight crew was attentive and polite."
Cons: "Though not the fault of the crew or airlines, we were delayed almost 90 minutes because a parent took their toddler into the lavatory while at the gate and they messed it up and plugged the toilet with paper towels and/or pampers. This was after I had a 8-1/2 hour flight from Copenhagen, Denmark. Also, the seat space and amenities are so inferior to international flights. The narrowness of the seat and closeness of the rows makes it hard to be comfortable. After being treated to two meals on the international flight, one small two-inch bag of snack mix is almost pointless."
Cons: "Thought we were going to have to spend the night on New Jersey. Because of it. No apologies or compensation. As a result, we didn't get home until almost 3:00 A.M."
Cons: "Basic Economy fare will flag at the kiosk for check-in. I'd rather have a warning to indicate no Carry On bag allowed, and flag at the gate for them to check. Both legs of the trip caused an extra 5-10 minutes to wait for help to proceed"
Pros: "Crew was nice. The plane had good amentites and was clean ."
Pros: "Hassle free no pressure service"
Cons: "I loved it"
Pros: "No entertainment due to short flight"
Pros: "Making the connectoin in SFO worked out because both flights were delayed. Offering bottled water and chips to waiting passengers was a small courtesy that I heard others appreciated."
Cons: "Couldn't understand the PA announcements in Eugene. Audio clarity problem. Flight delayed. It happens. I prefer media content from United accessed through the cabin wi-fi. That option wasn't working on one flight segment. Just an hour flight though. I'm 6'2". Could future planes have a variety of seat sizes? The leg room in economy is actually sufficient for me. It was difficult to find my delayed flights on the departures screen. United employees didn't complain about helping me though."
Pros: "I like that the seats were more comfortable and had at least some padding."
Cons: "The gate had no comfortable seats and looked like a minimalists ' lounge. The gate agent did not actively give any updates to the boarding process."
Pros: "Boarding and crew attendants were courteous and helpful. Flight left on time and arrived early. Luggage arrived and my time inChicago was short."
Cons: "Seats crowded but I was fortunate to not have a person in middle seat. Implied tv was free but system kept asking for my credit card."
Pros: "No charging docks on plane as military duffle bag open with clothing hanging out on arrival ~ not sure if anything stolen but the threat is very real and it's unacceptable for military bags to be delivered in that manner"
Pros: "I recommend this company. I ve traveled from reno to buenos aires. Thank you !!"
Cons: "This airline is so beyond awful. American has the most janky planes, uncomfortable seats, and worst service on the plane. I had to beg the flight attendant to get me a wine because I was asleep when they came by and missed them by not even a half hour... She acted like it was so hard and it took asking 4 times and finally just asking another person. I was so annoyed. They also have shitty food selections per usual. Who chooses those snack items?! They clearly have no taste. I was miserable the whole flight. I usually am not a miserable traveler so this isn't just me being negative, I seriously may write one review every few months, only if something is really good or really bad. The fact that I'm even taking the time to write this says a lot!!!"
Pros: "Everything went fine no problems and it was XMAS eve"
Pros: "Flight left and arrived on time. Good service on board."
Cons: "For boarding at the gate, attendant scanned boarding passes at one terminal and asked passengers to board next to another terminal across the room. Anyone could have walked onto the plane without a boarding pass, which seems to be a security concern. It felt as if I was seated over the rear wheels of the plane. During taxi and takeoff, there was an irregular bump that made a noise and vibrated the plane every second or so, and sped up as the plane sped up. I was concerned that something was the matter with the tire or wheel."
Cons: "Mechanical issues caused 2hr delay and therefore missed connection. Notified @ 10AM as we were walking out the door to waiting über. Tried stand-by on earlier flights that would have made the connection, unsuccessfully. Reassigned to red-eye flight leaving 10PM. Stayed 10 hrs at airport - ended up getting hotel room for the day. Zero compensation from United for meals / hotel."
Cons: "This was the flight from hell. Terrible uncomfortable seats. Could not get the monitor turned off and out of my eyes. Plus we were delayed 4 hours in this crappy airport only to get on a really crappy plane. We were supposed to arrive in Tampa before 10 but wound up getting in like a red eye at 1230 am. Lost out on our ride home and we were so exhausted. I cried most of this flight home 2 1/2 hour flight. Nice staff but crappy plane. I am waiting to get a call to get reimbursed for my loss of time at work and the missed ride home."
Pros: "Made the flight-arrived home early-good landing!"
Cons: "Racing to make it-thought we hadn't."
Pros: "Late boarding, other then that ok."
Pros: "The stewards were awesome. Funny kind and attentive"
Pros: "Ticket agent got us on a Delta flight."
Cons: "Flight was cancelled."
Pros: "No delay! Earlier then expected."
Cons: "Not to comfy."
Pros: "Quick easy boarding"
Cons: "A bit of delay not to bad though"
Cons: "No good snacks to even pay for didn't have time to stop and eat in the airport"
Pros: "Flights were on time, no delays."
Cons: "Three hour Houston delay; I accepted a change in scheduled flights with less delays and $300 compensation, but the offer was withdrawn without explanation. And had to switch seats in the first leg to redistribute weight."
Pros: "That I finally got home although it was 4 in the morning!"
Cons: "Delays started early in the afternoon and continued for several hours. At one point the flight was cancelled. About 30 minutes later another flight was created with a 1-3 am flight. We should have been given an option to fly this late or rebook for free. It was too late to travel at this point."
Airlines flying from Lexington to Indiana have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Lexington to Indiana
Masks required on board, masks provided on flights from Lexington to Indiana
Social distancing seating
Middle seats unavailable to book on flights from Lexington to Indiana
Testing for antibodies, testing for symptoms for flights from Lexington to Indiana
Waiving of change fees. Search flexible flights from Lexington to Indiana