Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "Crew was fantastic on United!"
Pros: "I watched a good movie."
Cons: "The plane seemed old. Food was pretty lousy. Hummus was dry, crackers were stale."
Cons: "Need power outlets at seats."
Cons: "Over two hours delayed. Had to carry on carry off my bags that were heavy. Messed up my schedule. Had to incur extra charges at San Diego destination due to the inconvenience."
Cons: "We were delayed in Chicago due to weather coming home from Europe. We were not allowed to use the business class lounge even though we paid for business class tix. My family is still sitting in the airport waiting on their flight to dallas. We have been up now for over 24 hours. We should be allowed to be someplace comfortable for the price of the business class tickets. poor form on Lufthansa’s part."
Pros: "Service on Lufthansa is better than most us carriers"
Cons: "The gate agent did notice I was changing carrier but did not distinguish my bag at Check in"
Pros: "The entertainment can stream a large library of movies to your device"
Cons: "Seats only marginally comfortable, weather delays caused us to leave very late (although I made my connections, many did not)."
Pros: "No problems to deal with"
Cons: "The team in the airport seemed unsure about how to handle situations including checking people in, using the new TSA pre- check line, & resetting is he security equipment."
Pros: "Extraordinary efforts to accommodate bags in the overhead bin."
Cons: "No one could get their story straight and actually lied! I was sent a text (I was already at the airport) that the flight would be delayed due to "aircraft maintenance". Not true in the least bit. Then when we finally landed in Denver (nearly every person on that flight missed their connecting flights) we were told the system said the delay was "due to weather". Another lie. Then they announced there would be gate agents to meet us when we got off the plane to assist with connecting flights. First gate agent said "I have no information you have to go to gate 56". The person at gate 56 said "I don't open for another 15 minutes so you have to go to gate 39"! The real story? They made us change gates 5 times in Fargo! The gate attendant was using the "F-bomb"! It wasn't aircraft maintenance or the weather. They couldn't get the walkway to work! In the end, we still left from the original gate and had to walk outside on the tarmac to board the plane. Why didn't they just opt for that to begin with and avoid all the missed flights? My measly voucher isn't nearly enough compensation and if United ever expects me to fly with them again I am expecting a full refund (as other passengers received- I witnessed the manager in Denver authorize a full refund for another passenger but only offered me $50)"
Pros: "Flight departed on time and landed ahead of schedule."
Cons: "United baggage check in at Orlando Airport was chaotic with huge crowds, inattentive United staff ignoring passengers, and a baggage conveyor belt that was broken down."
Cons: "It was super cold. Miserable."
Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."
Pros: "Boarding and landing ahead of schedule"
Pros: "Generally it was ok. Travelling is so horrible these days that "ok" seems pretty great."
Cons: "My bag was lost but my husband's, checked at the same time, made it."
Cons: "Refused to delay connecting flight in Denver even though severL of where already on ground in delayed flight coming into Denver. Albuquerque flght was still at gate when I got there, having run through airport along with several others. We were refused admission to plane despite delay being United's fault. Unacceptable! I will avoid flying United in the future whenever possible"
Pros: "I didn't fly.I bought the ticket for my son. He had no complaints. You should ask in your questionnaire if the booked flight was for self or someone else."
Cons: "How they canceled one of my flights just as I landed at my layover for that flight when I look back at Boston they had a direct flight ready for my destination. Very poor management I was stuck in Chicago with no money or food for hours then after they start boarding for my new flight they tell me that I may not be able to get on even with ticket in hand. It was a joke and very stressful"
Pros: "Boarding was uneventful, but I wish I could have gotten a gate check....I;m 76 and getting my bag above the seat is difficult. But the gate attendant said there was no gate check on that flight."
Cons: "I had a center seat and that is very uncomfortable for me."
Pros: "Got there on time."
Cons: "Private screening does not work well. Very little kneeroom. No room in seat back pockets to put anything."
Pros: "On-time departure from Cancun but early arrival in Denver (relatively mild jet stream?). Otherwise, fairly typical United cattle carrier."
Pros: "The pilot apologized profusely for our delayed departure, and offered us free in-flight TV. He made up time, and we arrived only 30 minutes late (take-off was delayed over an hour)."
Cons: "Airplane went to the wrong airport and caused 3 hour delay . Missed my connecting flight."
Pros: "Suitcase arrived at the carrousel on time , much better than Houston."
Cons: "Delayed and got downgraded without refund of difference"
Cons: "I wish I could have gotten more beverage (water) during the flight. Very dry in the cabin but all-in-all, it was a pleasant experience."
Pros: "This leg of my journey was fine. Sat in the middle seat. Was able to sleep most of the way."
Pros: "United seems to be recycling which is a good thing."
Cons: "The obnoxious child sitting behind me. He kicked the seat and pulled on the tray."
Pros: "Instead of a 4 hour layover in Denver, I was easily able to get on an earlier flight to slc thank you to such a wonderful front desk agent. Even the crew members on board were so pleasant you could tell they truly enjoy their job and want to make for an enjoyable flight. Thank you United!! Will be flying with you again!!"
Pros: "Extremely friendly crew"
Cons: "No entertainment, but that is expected"
Pros: "Efficient boarding"
Cons: "Very rough flight but pilot did a good job of keeping passengers informed"
Pros: "My flight home was surprisingly faster than I thought it would take and the entire time I was comfortable and relaxed."
Pros: "The crew members were welcoming and the cabin was clean."
Cons: "Only limited drinks were available and then the flight attendant forgot to bring the water I requested. Thankfully it was a short flight, so it wasn't that big of a deal."
Pros: "Customer service at Dulles was helpful"
Cons: "My trip was jacked up on both ends, starting with cancelled flight at 11 p.m. the night before, phone calls to United to change flights on the way out, and then maintenance on the way back home, which caused me to miss my connection in Dulles. Horrible accommodations, bad replacement flights, baggage service in Syracuse was dishonest and apathetic. All around bad."
Cons: "Screaming 2 year old child!!!!! The child was old enough to know better & the mother did nothing. This child was soo fussy & whining about the littlest things. Mother couldn't even get into the overhead compartment to get a coat without this little child screaming for his mama. She did nothing to calm him down & his screaming pearcing harmonic voice was almost umbarriable for people to stand."
Pros: "I am so don't think there's anything like that flight"
Cons: "Crew was very disrespectful when you asked him a question it was like they made you feel as if they've had to go out of their way to try to help you out Very to satisfied with the crew along with the seating"
Pros: "very comfortable ride, no bumps at all."
Cons: "no snacks, didnt have my debit card to pay for the ones for sale"
Cons: "Route tracker was unavailable."
Pros: "Relatively easy to change flights due to weather delays"
Cons: "United personnel did not seem too chipper."
Cons: "Delays in take off"
Pros: "I arrived alive."
Cons: "United Airlines has one job, to move people from one location to the next. I'm concerned that United thinks it's in the data transfer business or the package hauling business or some kind of "gotcha' Internet business. There were never enough people at United to help me with my problem. Those real human employees that I found were mostly overworked, over regimented and procedure focused."
Pros: "Price was good but had to pay an extra $25 for baggage. Guess this is the new normal ans since I dont fly much I wasnt aware."
Cons: "Delayed flight due to a maintenance issue."
Cons: "Flight was delayed three hours which screwed up my connecting flight and put me in Minneapolis for the worst of the rush hour traffic"
Pros: "The entertainment is flight dependant. One flight had a personal tv monitor which is cool but you have to pay to watch it. The other had a thing where I could use my device and they had a decent selection but for some reason I kept being disconnected, the problem could have been my device but since I have never had that issue with the device before I blame united."
Pros: "Space for knees seemed to be more than usual. Attendants were friendly and responsive."
Cons: "Crying kids. Free entertainment was limited."
Pros: "So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful."
Pros: "Frankly, there wasn't much about this flight that I liked besides the fact that I was lucky to have an empty seat next to me. Otherwise it was terrible."
Cons: "To start, my flight was delayed an entire hour due to our plane being towed from terminal B all the way to terminal C. I feel that is something that should have been looked into considering where the plane was coming from previously and the flight should have been planned for a later time to accommodate the wait time. Then as I am about to board the plane overhead compartment space ran out of room forcing me to check a bag which is why I brought a carry on to avoid any confusion when it came to checking the bag itself. When I arrive in Denver I go immediately to the baggage carousel and wait almost a half an hour for my bag which never shows up. Turns out when being forced to check my bag at the door it was tagged incorrectly with someone else's name and also a different flight schedule then my own. The Denver United team helped me find my bag, but after an hour and a half the ride I had arranged had left, I was over two hours late for a get together I was attending, with no way of getting home. I have never had such a terrible flying experience like the one I experienced on 12/11/15. I will never fly United again. I work in customer service I understand that people make mistakes but bottom line is to mark someone's bag with someone else's name is an extremely careless mistake that cost me my way home, my time, and my patience. Needless to say I was extremely unhappy and disappointed with United yesterday."
Airlines flying from Liberia to Denver have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights