Daily cleaning, installation of cabin HEPA filters on flights from Lihue to Alabama
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 13h 27m
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Crew was very attentive and the seat was fine."
Pros: "The crew was great. Friendly and helpful"
Cons: "A 5 hour Departure delay."
Pros: "Alaska Air sets the standard. Seated in exit row. Power outlets at seat. 500 movies/TV shows available to stream on devices. Ok food available for purchase. Flight attendants seem knowledge and a cut-above service-wise."
Cons: "Honestly in-flight food for purchase is just ok. Not great, not terrible. Just doesn't seem like they're trying that hard. Unusual for Alaska."
Pros: "I did like the space between the seats, it felt roomier than other airlines. and the seats were pretty comfortable"
Cons: "I was never able to connect to the inflight movies on the flight even after downloading the app and following all the instructions. That was pretty frustrating."
Pros: "Everything was pretty darn good."
Cons: "Little more recline in the seats. Only an inch more would really help you sleep."
Pros: "Great crew"
Cons: "No movie ability unless you rent the device"
Cons: "Politely asked boarding agent Michelle if my wife could be put in the isle because she's pregnant and needs to get up a lot. She rudely told me to sit down and she would call me up when she was ready. She serviced everybody else first, made us wait until last, and gave us two window seats instead."
Pros: "Easy fast boarding fast flight home"
Pros: "Economy is just cramped. That's the way it is"
Cons: "Conditions beyond the control of Alaska airlines: during boarding someone's unsupervised child pulled the emergency alarm so everyone had to evacuate the airport and re-enter security. And then there was quite a bit of turbulence during the flight. Thank God we arrived safely."
Cons: "They didnt tell me I had to order food before getting on the plane and that I needed to download a program to watch on my phone."
Pros: "Inflight entertainment system was great; HUNDREDS of choices from movies and TV. Food packs were really good and we could reserve specific items when we did online check-in (so no more hoping they’ll have X or Y available)."
Cons: "I was sitting in 29C (aisle seat) and 2 of the 3 crew members kept running into my aisle-side shoulder and arm. I’m a bigger guy and I understand that occasionally bumps will happen, but 15-20 times on ONE FLIGHT?! The only thing I wanted was an “excuse me” or “pardon me”, you know COMMON COURTESY!"
Pros: "We arrived to check in at HI Lihue and the agent that checked me in was helpful and set off a chain of positive experiences for the flight home. Our luggage arrived moments after walking to the luggage carousel."
Cons: "Caused serious problems with our travel plans"
Cons: "We flew to Lihue on a different airline and they provided a free meal. The attendants on that flight were more friendly, carefree and smiled more. This is the second time I flew with Alaska."
Pros: "We sat in first class. Service was excellent. On time departure. Couldn't ask for anything more."
Pros: "Easy boarding, friendly staff, comfortable seating."
Cons: "Food and beverage choices. Too cold and entertainment was limited l."
Pros: "The fact we were able to upgrade to exit row easily."
Cons: "Only one free snack a cookie. Come on let’s splurge a bit we just paid over $300.00 for a flight add how many other seats you sold, two crackers really"
Pros: "Friendly captain talking with crew"
Cons: "I wish flight attendants would hold their Mic an inch from their mouth so their announcements didn’t blast you"
Pros: "Alaskan airlines- the care, the ease of getting everything checked in ahead of time, traveling wit the best friend; we both get spookebafbbmbutbiblovenuseb"
Cons: "Small complex, quit for thenfranynlike me - if you’re buy abstragerbwith a grumpy"
Pros: "Crew was very personable. Seats were narrow in premier class."
Cons: "WiFi was not operating."
Pros: "The flight was very empty and my entire group got there Ian row."
Pros: "The four stewardesses Cheryl, Juliet, Sandi and Shana made us feel welcome. They were very friendly, warm, courteous and patient. Even though we had to buy the food, they delivered the food very fast and kept on serving us the drinks (three times) even though they plane had some turbulence during those times. We really appreciated the excellent services and the customer-oriented attitude. I definitely will choose to fly with Alaska Airlines in the future."
Pros: "The direct flight"
Cons: "Our flight attendants were rude and didn’t serve enough water"
Cons: "Cabin cold"
Pros: "Basically on time, fast luggage retrieval, clean bathrooms, great coffee, especially the brewed decaf."
Cons: "Should load plane from rear first Takes too long to load from front to back. Biscuits are awful."
Pros: "Seemed like it was over and done so quick and easy. Recommend that route."
Pros: "Crew was fun and despite 6 hour flight was constantly engaged. The crew had a friendly, good spirited attitude!"
Pros: "We were on American Airlines to Lihue Hawaii. It was a smaller plane but the seats were roomy and comfortable. Newer plane so clean. No delays! Perfect"
Pros: "Wonderful experience!"
Pros: "Comfortable for long flight with pleasant staff. No issues!"
Pros: "Early departure and very early arrival"
Cons: "Sits did not recline at all on 5 hour flight. 5 hour flight with one 1 by 2 inch cookie. Glad I had my own food!"
Pros: "The crew was friendly and helpful. The Wi-Fi and entertainment was great."
Cons: "We left 4 hours later than expected. Didn't get home until the wee hours."
Pros: "Not too much...just ok."
Cons: "They need to make people aware that they need to download a movie app before they fly across the ocean. No internet connection for 6 hrs and no way to watch my IPad without the app installed."
Pros: "After an absolutely horrible experience with United, we ended up switching and booking a last minute flight on Alaska. So glad we did, they got us there on time, the plane was comfortable, snacks were good and the tablets for movie/TV watching were great. Most importantly it was a direct flight instead of 3!!!"
Pros: "What a pleasure to fly with Alaska Airlines. Have yet to feel like I was an imposition with traveling with AA. Thanks for letting me feel like a client rather than a bother. Virgin Air and AA will be a happy merge, I believe. Keep your work ethic and soar even higher!"
Cons: "Not a thing. 15E and 15F even!"
Pros: "Very friendly helpful ground crew in Lihue and aboard jet. Difficult to sleep on a red eye flight without pillow, blanket."
Pros: "Easy to board, got to destination on time, friendly crew."
Cons: "No tvs on plane. Wasn't told to download video player app beforehand (and even when I did on the way back, it didn't work) and then was told I could rent a viewer for $10. No thanks!"
Cons: "Airplane was absolutely freezing the entire flight."
Pros: "Great staff. Friendly and efficient. The best I've experienced in my recent travels. A+."
Pros: "It was a direct flight"
Cons: "No wifi or entertainment, minimal snacks, some turbulence which made crew very rude/curse. They were not nice."
Pros: "Free wifi (for now) that allows you to stream entertainment. I bought food ($7) and it was not bad."
Cons: "No TVs (if you want to rent a handheld device to watch entertainment it's $10)."
Pros: "On time, the flight crew was amazing. Helpful and accommodating when possible."
Cons: "Jammed in seats, the inevitable tiny bag of pretzels, and no free entertainment if you did not have an iPad or other device. Long trip without anything."
Pros: "Actually Alaska was just a connecting flight to Emirates from Seattle to Nairobi, but comments apply to all flights."
Pros: "The flig t had a delayed departure so I was given a voucher for $12 to get something to eat. In this day and age I thought that was very thoughtful. Also a representative handed each passenger a chit with instructions for a discount on a future flight. Again a thought act instead of a flat response!"
Cons: "Lack of space between passengers."
Pros: "Everything was on time with departure and arrival and fly was very smooth."
Cons: "I didn't like that our 5 hour flight did not provide a complimentary meal. Also half of the crew were friendly but the other half was not so much. They also lack in cleaning up soon after serving drinks, snacks, etc.for we had to hold on to our garbage for a while. It would also be appreciated if they can preannounce and let us know ahead of time of what they're going to do i.e. when it's ok to get out of seat and when not."
Pros: "More leg room and seats are very comfortable."
Pros: "Boarding was easy"
Cons: "The flight attendants were rude and snotty."
Cons: "Alaska does not allow people on flights booked through third parties (priceline in this case) to choose your seating, you take what you get or, as in our case - have it fixed at the gate (which they did)."
Pros: "The flight was great and very relaxing."
Cons: "There actually wasn't anything I could say I dislike about it."
Pros: "Great service"
Cons: "Friendly crew"
Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pros: "The flight attendants have so much patience, it’s amazing. Because passengers are idiots."
Cons: "Do you really need to charge every person to pick their seat?"
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Pros: "Great people working the flight"
Cons: "Seating arrangements"
Pros: "Airplane accelerated from stand-by directly to runway without preparation stop. Awesome!"
Cons: "My flight was delayed almost 3 hours. Not good. Once in the air it was fine."
Pros: "Fast boarding, quick flight, friendly attendants."
Pros: "Missed it"
Cons: "Give back money"
Pros: "I reached y destination."
Cons: "One flight attendant yelled at me for switching seats, even though I had asked permission to move seats. Another flight attendant clumsily kicked me when leaning over to serve another passenger. After living in Japan, it's pretty rough to see the low bar of American customer service."
Pros: "The crew was friendly."
Cons: "My reservations were messed up and I had to wait for another flight to my final destination."
Cons: "Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze."
Pros: "Entertainment and food and service were great."
Pros: "The crew was extremely rude. They did not come to collect trash and so all passengers were left holding their coffee/ tea: beverages during bumpy landing."
Cons: "Attendants were rude. I didnt understand why. Also, I purchased a window seat but there was no window in my row. I spent the majority of the flight feeling ill."
Pros: "Bags were waiting on Carousel"
Cons: "Slightly delayed due to incoming flight delayed"
Pros: "Crew was great, just not very much room."
Cons: "Larger seat room."
Cons: "Overall, a good short flight."
Pros: "On time departure. Amazing entertainment selection. Awesome flight attendants. We had a very pleasant and easy experience. Love Delta!"
Pros: "The crew was excellent"
Cons: "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
Pros: "We had exit row seat, most uncomfortable ever, video devices both broken. Will never sit in exit row again would have been better off in basic economy"
Cons: "Fix broken seats and tv screens"
Cons: "They did great. The weather was poor, so it felt more like a roller coaster ride home. Made it safe and sound. Would’ve been nice to get an update is speaker about change in weather and the rough ride in store when the whole ride was so turbulent."
Pros: "The food and drinks on this Delta flight was much better than when I flew with them years ago. I was pleasantly surprised. Good entertainment too. Saw two movies I missed in the theaters..."
Cons: "The legroom was decent, but I couldn't get comfortable. Pillow or no pillow, the headrest just felt wrong."
Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."
Pros: "Food service was good."
Cons: "The the audio stopped workin halfway through the flight."
Pros: "The fact I arrived safely"
Cons: "Delayed 40 min then boarded the plane without pilots. Waited another 30 mins for pilots and by the time they got there and settled weather delayed. Sat on plane for another 30 mins then were finally let off the plane. Quiet announcements for reboard most passengers late. Then waited in line for take off for another 25 min. Whole thing was poorly executed. Would expect better from a large airline"
Cons: "delayed flight"
Pros: "Staff friendly and helpful. Some turbulence due to having to fly over tropical storm. Like the games and movies available."
Cons: "The cabin was very warm."
Pros: "Flight was on time, flight crew was great"
Cons: "Seats weren't very comfortable and the iPod chargers were broke in 2 of our 3 seat row"
Pros: "Nice flight nice crew just about as good as you would want"
Cons: "Delta scheduled us a connection with only 35 min of layover. We had to go from Concourse E to A and the plane was several min late.We barely made it before the gate closed 10 min before pushback."
Pros: "In flight tracking"
Cons: "Irregular serbice"
Pros: "everiding si so good thanks this is my 2nd time lovet"
Cons: "so organais tritment so good everiding lovet"
Pros: "Had to cross terminals and the pathway was closed due to an international flight landing (poor planning on LAX part) so had to exit and reenter terminal through TSA. Flight delayed an hour then cancelled due to control panel failure. 10pm flight became 12am bus (and originally told it was 11.15pm bus which was "stuck in traffic" when google map traffic was all green). Got back to SD 4 hours after scheduled time."
Pros: "The service was exelente"
Pros: "Thai was the first time in years delta was fast friendly and ONTIME with both departures and arrivals! That’s he most important to me!"
Cons: "No wifi available and The video entertainment service was bad: my video screen didn’t work- I asked for head phones and no one ever came back to me with some- luckily I had already Dwnld my own you tube and videos so I watch’s dmh own. I hope going home to hawaii these won’t be issue again"
Cons: "average food. poor corrdination for the connection transfer"
Pros: "Horrible experience! Flight was delayed over an hour with no announcement. Seat was reassigned from front aisle seat to rear window Seat. Fortunately, it was a short fkight."
Pros: "Wouldn't know wasn't able to make it to the flight"
Cons: "The fact that for the second time in 2 months Delta issues kept me from making my flight"
Pros: "I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much."
Pros: "Crew and landing were fantastic"
Cons: "The flight is delayed 3.5 hours."
Cons: "Seats are in humane"
Pros: "The flight got us from Anchorage to Atlanta on time."
Cons: "No A/C vent controls for each seat. No reading light for seats. No flight attendant call light buttons were accessible. NO WiFI or video entertainment. Coach plus seats were just like the rest of coach, just in front of them. Seats would not adequately recline. The plane was still PACKED."
Pros: "Entertainment was great. Many options"
Cons: "When we arrived for check in we were told we did not have seats assigned, even though I had picked seats previously. At the gate we were told the flight was very full so we would not be able to sit together."
Cons: "No seat assignment prior to arriving at the gate"
Pros: "The plane didn't crash."
Cons: "Everything! Flight late, seats to close, worst customer service in the skies!"
Pros: "When I was finally able to get on a later flight this was a very good one"
Cons: "The cancellation of original flight was stressful as I had a wedding to attend and the long delay and subsequent cancellation of original flight prevented me from it. Further, I was forced to get local transport after arrival in FLL, since I missed my ride altogether."
Pros: "Great crew,seating was more comfortable than the other legs of our trip, very attentive cabin service."
Cons: "Old aircraft"
Pros: "The crew was quite pleasant."
Cons: "The boarding process is very confusing. There are so many different boarding priorities and programs, it is difficult to know where you are in the boarding process. Even if you have a ticket labeled as Group 1, you may still be one of the last boarded because of all the different programs that have priority over you. Would be better to limit the advance boarding to people who need extra help and a single program. This leads to the question, why are there so many different programs? Wouldn't it be easier to have a single loyalty program? If you don't qualify for advance boarding because you did not purchase a first class seat, or you haven't reached the advance boarding requirements, you don't qualify. Let's start thinking about the customer again, and less on the profit margin. How would one of your executives feel if they had a boarding Group 2 and 85% of the plane was already boarded by the time your group was called, thereby limiting the space for your correct size carry-on? One more thing that would be beneficial, enforce the size limit for carry-on luggage. I have been to airports that limit the size with a box on the x-ray machine so you can not even get an oversized piece of luggage through security. Just one idea for the industry."
Pros: "Seats were okay, even with an upgrade, still tight and I'm only 5'3". Drinks and snacks were served so plan ahead for food to Hawaii. Otherwise, I feel like there staff was great and doing their best to make everyone safe and respected."
Cons: "Very little seating at Phoenix airport."
Pros: "I used my miles to get the tickets."
Cons: "None of the crew smiled. They seemed like TSA agents that wanted to stop us from coming in. They seemed mad that we were using their airline."
Pros: "It was on time."
Cons: "Seats were impossibly small. Family in front of us kept removing their face masks. Wife pulled hers down to take selfies every few minutes and husband consistently wore his below his nose. Flight attendant asked him once to pull it up and he did, only to pull it down again a few minutes later."
Pros: "Ok fliggt"
Cons: "Plane was really warm for a very long time"
Cons: "Less crowded."
Pros: "Missed my connecting flight due to the flight from lax was delayed for 50 minutes, because of no fuel"
Pros: "Nothing stands out"
Cons: "Plane also delayed"
Pros: "Everything was pretty smooth, on time, as expected, no problems."
Cons: "The entertainment access from my device was unusable due to unavailability of downloading the proprietary American Airlines APP. I had the GoGo In Flight app installed but that wasn’t enough. A better system should be in place."
Pros: "Mostly pleasant flight crew"
Cons: "Better gate agent and mechanics"
Cons: "There crew was not welcoming nor understanding of the passengers' frustrations caused by the delays. There was no air-conditioning on the flight, no air circulation to speak of. No food was served due to turbulence or so we were told."
Cons: "The plane was so small no roller bags could be accommodated. All bags were gate checked. Retrieving all those bags while on the jetway was difficult"
Pros: "The food and the movies!"
Cons: "The air on the plane was stale and I could barely breathe the entire flight. I feel sick and light headed after that one."
Cons: "The cabin was way too cold."
Pros: "The crew was super nice and seat were comfy"
Cons: "I know that thing can happened but this flight was delayed an hour and half"
Cons: "Commuter jet boarding at DCA is going to stink until the new terminal is completed. Just is."
Pros: "Smoothest flight ever and crew was perfect. Thanks!"
Pros: "Everything ran according to schedule. Everyone was professional and nice."
Cons: "I wish all families with young children could always pre-board; that was not the case on this flight. The gate agent “let” us board with Group 4, which was at least something. No tv screens on these seats. And I really don’t like the full-volume pitch for the AA credit card. They’re trying to take advantage of a captive audience, and no one likes it."
Pros: "The meals on Japan Airlines (JAL) were delicious!"
Cons: "Fukuoka and Narita airports had terminals that weren’t connected by a train or even an indoor path. It was covered but it was cold in Narita and Fukuoka required a slow shuttle."
Pros: "The service was great"
Cons: "That you have to pay extra for entertainment, that you have to have your own device, and that the food was mediocre"
Pros: "Our flight was delayed for almost 3 hours. They accomodated us with free snacks and sandwiches. The flight crew were very professional and were nice to us, because a lot of us were worried about making our flight. They kept us updated with all the changes. They had good entertainment selections. The pilot got us to our destination about 5 minutes early."
Cons: "Our flight was delayed about 7 times, we changed gates twice, and the I got to my second layover with 20 minutes to spare instead of the usual 2 1/2 hours. When I tried asked the stewardess if I could deplane with business because I was running late for my connecting flight, she said they no longer do that because passengers don't listen to them. Instead of trying, she juat said no. I felt like an inconvience to her, like it was my fault I didn't have enough time between my flights."
Pros: "With my frequent flier status, I get some perks on American, but by using the Boeing 777 instead of the Airbus BA uses, we had comfortable coach seats, easy boarding and good entertainment."
Cons: "Food is still just okay, but after all, it's coach."
Pros: "Kelly, our flight attendant was excellent"
Cons: "If you get to the airport too early and there aren't any American Airlines flight before yours you have to wait for the crew to get there to open the counter and check you in. Just a couple pounds over the 50lbs and you get screwed with a $100 fee. There is very little AC in the airport and very few outlets so if you have to wait for a flight make sure to charge your devices prior to getting to the airport. WiFi on this an all other American Airlines flights I've recently taken has been useless - almost impossible to use."
Cons: "We taxied on the runway for 45 minutes. Grrr"
Pros: "Drink service was good"
Pros: "Great landing, given there were issues with the flaps that slow down the plane. It was a short flight, so there wasn't as diverse entertainment as you would usually get on a longer haul. Typical AA biscotti and beverages."
Cons: "Airport experience at Hamilton. Arrived 2.5 hours early and we could not enter through U.S. CBP because we were too early.... We were told we needed to run our boarding passes by the check in counter agents prior to being able to go through for CB&P."
Cons: "The set I paid for I didn't get that and service was not good at all"
Pros: "Flight was delayed an hour in LAX due to mechanical issues. Entertainment system was great."
Cons: "Flight Delay"
Pros: "the fly was on time"
Cons: "I don't like central seats"
Pros: "i loved everything but there should be more variety of food and snacks"
Pros: "I felt very motion sick and was flying by myself, the flight attendants comforted me and made sure I was taken care of properly."
Pros: "Food and entertainment was excellent"
Cons: "One checked bag was delayed in arrival"
Pros: "Good service and excellent crew"
Cons: "Food choice are few by the time they reach the back of the plane."
Pros: "I loved the extra room in the seating, great seats too. Plus the personal TVs and movie selection was fantastic!!! However, 1/3 of the planes TVs did not work. Luckily, my row of TVs did work and we had an empty seat between my daughter and me , so when my son's TV went out he sat in my row which did work. Great plane, once everything is fixed!"
Cons: "served warm orange juice and did not have ice available on jax to Dallas flight. Ran out of coffee on return flight Dallas to OKC."
Cons: "I paid 800.00 and no breakfast order lunch served."
Cons: "Food is garbage.."
Pros: "Our plane was grounded before take-off because of a mechanical issue, and the airline did a good job of informing us of the status of the repairs and eventual aircraft replacement. They offered us sandwiches, snacks and drinks for during our long delay."
Cons: "Cramped seating. As per usual."
Pros: "Nice staff"
Cons: "This thing that they called an exit row had no extra legroom whatsoever!"
Cons: "Baggage was lost!!!!!"
Pros: "Gate agent at DFW helped with a seat change so my wife and I could sit together--excellent seating in the exit row"
Pros: "The ticketing staff in Lihue was excellent!"
Pros: "Good pilot communications. On time departure and arrival."
Cons: "Very cramped quarters. Broken seat. Out of control heating system. Rude staff An hour wait for baggage."
Cons: "- The entertainment system was not working - needed few restarts - on many seats - Food - horrible - Air hostess dropped water on me - not a problem by itself as accidents do happen. However her comment was more annoying - no sorries - not apologies - just said - "oh it's just water - it is refreshing" - Seats pushback was almost broken - it would break your thumb to push the button and then almost stand to push the seat back. - This was transatlantic flight and you charge for liquor? It is not free - you have to purchase - They ran out of red wine (which was free) by the end of the first meal. Do you keep just one bottle for this big 777 fight. - Overall experience was horrible."
Pros: "More spacious seating."
Cons: "All ofd the overhead bin carry on luggage left no room atg all by the time we boarded So hence the leg room was very crowded. When will the airlines stop the ridiculous over use and abuse of carry on unchecked bags?"
Pros: "The new airplane was nice. The plane that we took to Hawaii was so old that it still had ashtrays and was super dirty."
Cons: "For some reason American has not given us any seat assignments in our trip home and all the gate agents are very unfriendly and not in HR least bit helpful."
Pros: "Friendly staff, clean plane, and comfortable seats"
Pros: "It was nice to have TV screens for the flight."
Cons: "I asked for headphones several times and never received it."
Pros: "Great crew!"
Pros: "The crew was great. The flight arrived on time even though there was a mechanical delay."
Cons: "I know that flying isn’t what it once was when it comes to comfort and amenities, but good, polite, service seems to be vanishing as well."
Pros: "Excellent crew, really liked large overhead bin capacity on this 737-800, and excellent boarding."
Cons: "United apparently insists on making entertainment available only through its United app and personal devices. That may be OK for lots of passengers, but we prefer the entertainment options available on almost every other airline that flies internationally and long distance domestic flights."
Cons: "Didn't realize when we booked our seats that they were basic economy and we couldn't upgrade or change them. I was seated away from my husband, beside a very large man who hugged the armrest and munched loudly on corn chips. For 5 hours. Movie headphones were poor. No leg room and I'm 5'4", 125 lbs."
Pros: "The cabin crew was horrible. When serving refreshments during the flight, I was ignored repeatedly when I asked for a soda. My wife sitting next to me, and the other passenger on our row were served. I asked the flight attendant 5 times for a drink and never received it."
Cons: "fire the flight attendant, and find somebody who cares for their customers."
Cons: "The basic economy fare is not explained well when purchasing ticket. Insane that you can buy a ticket for your toddler child who is flying with you but can not request to sit next to them. And no overhead carry on is ridiculous. Have had so many problems with United this may be the final straw."
Cons: "First class seat and it barely reclined at all"
Pros: "The variety of movies"
Cons: "No daily wifi"
Pros: "quick fast and no nonsense, nothing to worry about on a 30 minutes. Hawaiian gets you there fast and mostly on time."
Pros: "The flight went okay. Boarding was very good."
Cons: "We were delayed because the air conditioning was having problems. This was the fifth flight out of seven that had some kind of delay."
Pros: "The flight was very good and no problems were encountered."
Cons: "Nothing to complain about."
Pros: "Entertainment variety and selection. Food and Drink. Had the curry chicken, surprisingly good."
Cons: "Not enough food & drink service. On an 11 hour flight went 4 hours without a visit from food/drink cart. On the flight from Houston to Munich the food was lousy but we got several more visits/opportunities for drinks."
Pros: "free movies due to delayed takeoff"
Cons: "6'3" is too tall for those seats"
Pros: "The plane took of and arrived safely and on time. The entertainment was decent."
Cons: "1/2 bag of pretzels for a ~6 hour flight? Are you kidding me! The whole ride was sweltering hot. United flight attendants almost universally hate their jobs and they let it show. The entertainment system takes up half of the room under the seat, as if things weren’t cramped enough already."
Cons: "Es united, no se puede esperar mucho de ellos. El snack para 5 horas son unos pretzels y el entretenimiento lo cobran. Lo único bueno es que aun con un aviso en la pantalla pude ver el final del partido de Champions, por el resto,.... compañía a evitar."
Pros: "On time."
Cons: "Impolite gate crew, screen and wifi not working. No outlet at seat. United has successfully become Spirit's number one competitor for worst airline."
Pros: "Loved the direct flight from Newark to Costa Ruca which arrives in less than 5 hours, crew was very helpful to other passengers with connecting flight info."
Cons: "Typical cramped seating, need to pay to watch movies/direct TV and food, minuscule snack pack."
Pros: "Gate attendant downstairs at departure door was very nice, friendly, and helpful."
Cons: "I had to rush across the airport to another terminal in order to not miss my flight. Gate attendant at upstairs desk could have been more helpful. The flight attendant appeared to be tired and not so patient. Could have asked the people who had not turned off electronic devices to do so individually instead of threatening to stall take off over the intercom."
Pros: "Flight attendant was very nice"
Cons: "Plane was boarded and we were told it would be 15 min before the pilot would be there. We were on the ground for an hour and 20 minutes before we took off."
Cons: "We boarded the plane and due to "mechanical problem", we sat on the tarmac for ~3 hours before departing. This led to missing our connection at LAX and then missing our connection in ORD to State College tacking 6 extra hours to the trip. The late arrival and full work schedule the next day left me exhausted and got a nasty cold as a consequence. I find the frequency of mechanical problem delays to be high and increasing."
Cons: "The food was particularly poor this flight."
Pros: "Smooth easy flight."
Cons: "The only real downside was seat 22D headphone jack was broken so it made for a long flight but I played some games."
Cons: "No comment"
Pros: "Nothing really worth writing about this flight. Average."
Cons: "The seating area was not clean. Bread crumbs and other food particles, hair and liquid marks were on the seat and adjoining areas. Having been a regular UA flyer for nearly 8 years, I am seeing the quality slip year by year."
Pros: "The airplane was nice, has power outlet, entretainment, and comfort."
Pros: "An empty seat in the middle."
Cons: "The seat in front of me reclined further than all the rest and the new seats that United has installed are incredibly uncomfortBle especially for a long international flight!!"
Pros: "Plane was clean"
Cons: "No wifi"
Cons: "No entertainment"
Pros: "On time. Tasty eats. Good crew"
Cons: "Sound in the movies is sub-par"
Pros: "Generally, a good flight experience. The crew were polite and professional."
Pros: "People next to me"
Cons: "Promised a reclining seat...was in front of exit...NO recline...in pain the entire trip"
Cons: "It was freezing on the flight no blankets. A lot of turbulence and a very hard landing. Not pleasant at all."
Cons: "No entertainment and no where to plug in my phone."
Pros: "Boarding was as it should be. The flight crew were friendly and did their jobs well."
Cons: "Two of the movie screens in our row were broken. The seats are rediculously tight. Leg room is terrible."
Cons: "Flight got cancelled cause of issues with plane. Took over 5 hours in line to get to the counter to talk to someone. There were only 2 counter people for first 3 hours. Once at counter ther had to put us on flight for next day. (Just informed 5 min ago that flight has been delayed another day cause of plane issues.) they couldn't get us to sit together which I understand but also put me in a middle seat which I'm clostraphobic so that sucks. Told me that I can book a hotel to stay at and they would reimburse me.... eventually. Fought over that for an hour and they finally agreed to pay for Hotel. Overall the trip was great but the departure from Kauai has been real bad. Still waiting to leave the island."
Pros: "Good service = being on time. The bar is low these days I guess, I was so pleasantly surprised that BOTH of my flights on my roundtrip using UNITED had no delays. Thank you!"
Cons: "Not everyone got to check their luggage (I made it though, so personally I am happy, but it was a close call and I really didn't want to have to wait at baggage claim.)"
Cons: "Plane change from lie down seats to regular. Intermittent sound on TV. Only movies & not very good. Attendant spilled water on me & iPad filling glass for window passenger. Seat reclinred but needed to be manually pulled upright. Not very good value for 1st class ticket price."
Pros: "All around great service for everyone"
Cons: "My scooter should have been gate checked to BWI. instead it was only checked to LAX due to a error at the gate. It arrived 14choirs later."
Cons: "Flight was delayed to 4 hours now I'm rushing all over to get to my connecting flights"
Pros: "Good movie choices"
Cons: "No food. Just some peanuts"
Pros: "I like how courteous the attendants were."
Cons: "We had many delays with the system down. We ended up in lines at the airport for nearly 3 hours. Also, it would have been nice to be given food for that long of a flight."
Pros: "I really appreciate them getting us there safely the crew was fine and it was nice to have tvs on each seat complimentary it really helps having something else to take you away mentally when physically your crammed together and it's really not comfortable or pleasant. I think the staff and crew were just fine though it's just flying has gotten to be something I don't enjoy and want to avoid as much as possible it's that way with most airlines though I think her blue is a little better on seat space and usually always has the tvs but yeah they are limited where they fly and it I is just expensive and uncomfortable to fly I think."
Cons: "Uncomfortable and expensive."
Cons: "United canceled my reservation without any explanation. The Worst customer service ever!!!!"
Pros: "Everything except the wifi not working"
Cons: "The wifi not working"
Pros: "This was a long flight across country from west to east coast and it was smooth and pleasant. Our flight with United to Vancouver B C was also flawless. We would pick United again."
Cons: "Of course the seats are simply too close, but that's the industry standard. Glad I am not overweight. We must have been "hungry locusts" because food was gone on the cart by the time the back of the plane was served and little wine or beer remained. Maybe that's a stocking matter, but it was "dinner time". Thanks"
Pros: "Very little to like"
Cons: "First : I bought Lufthansa tickets but was flown w United. Rude staff terrible food and unbearable seating no tv monitors per seat. I travel to Europe 4 time a year... This was without question the worse"
Pros: "Aircraft, flight (except for late arrival at gate) and service"
Cons: "Pilot announced we would arrive early in Seattle. When we go to Seattle we waited 30 minutes for a gate and actually arrived late. When we got to baggage claim we had no claim area posted for our flight; another 15 minutes waiting to find out where our luggage would be"
Pros: "Chairs were comfortable on this plane"
Airlines flying from Lihue to Alabama have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Lihue to Alabama
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Social distancing seating
Middle seats unavailable to book on flights from Lihue to Alabama
Testing for antibodies, testing for symptoms for flights from Lihue to Alabama
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