Daily cleaning, installation of cabin HEPA filters on flights from Lihue to Caribbean
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Scores according to KAYAK customer reviews
Pros: "On time take off and the fact that we arrived alive."
Cons: "Hot meals and inflight entertainment. No even drinks were served."
Pros: "Great service and comfortable; well sanitized."
Cons: "TV screens for movies and shows."
Pros: "Crew was snappy in getting people in plane and checking in carry ons since occupancy had been reached."
Cons: "Lack of adjustable headrest on seat."
Pros: "Smooth ride"
Cons: "Feeling of being cramped"
Cons: "The cabin was way too cold."
Cons: "Todo bien"
Pros: "Checking in with my Mum who needs assistance was excellent."
Cons: "Lack of Entertainment."
Cons: "Crampt space, cold cabin"
Cons: "Long delay"
Pros: "The service was great"
Cons: "That you have to pay extra for entertainment, that you have to have your own device, and that the food was mediocre"
Pros: "Movie options were good."
Cons: "The a/c was not working well and t"
Cons: "Seats and space"
Cons: "Poor service"
Pros: "I liked that we got to San Juan safely. The crew on board was very accommodating."
Cons: "Due to the delays, we missed our jumper flight and American refused to compensate. Also, only had two cookies all day from 8:05am until 3:45 pm! No sandwiches as promised. We were delayed approximately 4 hours total. Had to take a taxi ($85) to Fajardo to HOPEFULLY catch last ferry to Culebra. Guess AmericansAirlines doesn’t care if you have to sleep at the dock!"
Pros: "On time"
Cons: "Cold cabin"
Cons: "We taxied on the runway for 45 minutes. Grrr"
Cons: "The seats are very tight."
Pros: "Drink service was good"
Cons: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"
Pros: "Direct flight"
Cons: "Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats"
Pros: "USB Outlets are nice to have"
Cons: "Nothing was bad on this flight"
Pros: "Boarding process"
Cons: "Delay, no food,"
Pros: "i loved everything but there should be more variety of food and snacks"
Pros: "Good service and excellent crew"
Cons: "Food choice are few by the time they reach the back of the plane."
Pros: "Can't think of anything good"
Cons: "SEE: Customer Relations request #1-249830721"
Pros: "I loved the extra room in the seating, great seats too. Plus the personal TVs and movie selection was fantastic!!! However, 1/3 of the planes TVs did not work. Luckily, my row of TVs did work and we had an empty seat between my daughter and me , so when my son's TV went out he sat in my row which did work. Great plane, once everything is fixed!"
Pros: "Nice crew clean airplane"
Cons: "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"
Cons: "I paid 800.00 and no breakfast order lunch served."
Pros: "On time smooth"
Pros: "The pilot was a riot, the flight was on time. Again, nothing wrong, nothing special. As it should be (if only we had more leg and seat room, and I am pretty streamline)."
Pros: "Friendly staff. Landed early. Offered a free bag."
Cons: "They moved the flight earlier, which was not fun. And, there were no entertainment centers."
Cons: "Cramped seating. As per usual."
Pros: "The ticketing staff in Lihue was excellent!"
Cons: "There seets are two small. And they dont sell alcohol. That sucks."
Cons: "The airline had trouble with the plane. After we waited 3 hrs in the plane they cancel the flight. They offer a hotel but it was very dirty"
Pros: "Nothing. My fight from San Juan to Miami on Friday Oct. 7 was cancelled because of hurricane Matthews, since I didnot buy a roundtrip with AA they did not reimburse or offer me a credit for my returning flight. I contacted AA in two ocassions and both times their personnel were impersonal and even rude to me with the whole situation. I ended up losing $250 because of choosing American Airlines. I will do my best to avoid traveling with American ever again, and I will spread the word, as well. I felt robbed, so unfair."
Pros: "The new airplane was nice. The plane that we took to Hawaii was so old that it still had ashtrays and was super dirty."
Cons: "For some reason American has not given us any seat assignments in our trip home and all the gate agents are very unfriendly and not in HR least bit helpful."
Cons: "No have owned screen TV"
Pros: "Even when the plane was full they managed to help passengers to get seated."
Cons: "If you still flying economy class, why would you have to pay extra for exit row where the seats are the same. Only received pretzel and a cup of drink on a 3 hour flight once."
Pros: "Comfortable seat"
Cons: "Lack of entertainment"
Pros: "Overall good flight"
Cons: "I did not like the time needed for boarding/ settling in. But that is a factor of people not following instructions. Not the crew."
Pros: "I was going home"
Cons: "Late flight no pilots andt broke my luggage."
Pros: "Everything was on time, no delays."
Pros: "Should have individual tv's like jet blue does. There shoul be a family travel area for people travelin with todlers. better service and better food. Faster luggage pick up."
Cons: "Nothing. Expesive flights, an unprofessional flight attendant name Sarah, fighting with the customers. No entertainment. It was a nightmare"
Pros: "I live the service which make me feel good. Also the flight was very quiet and the crew help me in everything I asked."
Pros: "The food options and that we were offered drinks multiple times."
Cons: "Nothing! It was excellent"
Cons: "Not having so many delay and not seating on a plane for over an hour to take off."
Pros: "Friendly crew"
Cons: "Leaving crying babies at home..."
Cons: "Seats could have been better. Very uncomfortable seats"
Cons: "Plane on time and it was very hot on the plane"
Cons: "Again, left stranded in SC."
Cons: "Didn't realize when we booked our seats that they were basic economy and we couldn't upgrade or change them. I was seated away from my husband, beside a very large man who hugged the armrest and munched loudly on corn chips. For 5 hours. Movie headphones were poor. No leg room and I'm 5'4", 125 lbs."
Pros: "The crew was helpful and nice."
Cons: "It was delayed a lot."
Cons: "The basic economy fare is not explained well when purchasing ticket. Insane that you can buy a ticket for your toddler child who is flying with you but can not request to sit next to them. And no overhead carry on is ridiculous. Have had so many problems with United this may be the final straw."
Pros: "The variety of movies"
Cons: "No daily wifi"
Pros: "Comfortable seats with a touch screen with plenty to choose from to entertain. Updates from the cockpit often. Good music as we boarded and exited the plane to set the mood. Very attentive staff. Would love to fly with United again, soon."
Pros: "Crew was very nice"
Cons: "Sits are very uncomfortable"
Cons: "We boarded the plane and due to "mechanical problem", we sat on the tarmac for ~3 hours before departing. This led to missing our connection at LAX and then missing our connection in ORD to State College tacking 6 extra hours to the trip. The late arrival and full work schedule the next day left me exhausted and got a nasty cold as a consequence. I find the frequency of mechanical problem delays to be high and increasing."
Pros: "All in the prices!!! Accesibility!!!"
Cons: "The prices changes too much!"
Cons: "I'm supposed to bring a carry on with me and they don't allowed me this time. They should be strict with other passengers who bring more than a carry on. I was SO MADDD"
Cons: "we took off over 1 hour late"
Pros: "Services , on time"
Pros: "All the way we had a great atencion from all the crew and airport facility thanks"
Cons: "See above."
Pros: "They gave me something to drink..."
Cons: "Didn't give us peanuts or any snack items and everything else had to be paid for which I think the pricing on those items were expensive that is abusive unacceptable and me as a military personnel I think there should be some kind of consideration in all those matters including paying for luggage $25..."
Pros: "Great service, it had been a while since I flew with United. Impressed with the new plane."
Pros: "clean; good movies"
Cons: "no kosher food option"
Pros: "Estaba supuesto ser un viaje barato y puntual"
Cons: "Pero no fue de esa manera yo soy un paciente esquizofrénico y padezco de vipolarida más tengo problema con el azúcar mas padezco de sleeping adnnea.y muchas otras condiciones.y mi vuelo no salió cuando. Tenía que salir.yo vivo en perth ambos y era muy difícil viajar para Mi en tren para luego tener que pasar todo lo que pase.deverian por lo menos recomendarme con algo desierta por todos mis inconvenientes."
Pros: "On time and comfort"
Cons: "My seat was the last line and it was uncomfortable."
Pros: "That i had all four seat available to me and very helpful"
Pros: "Was fast and on time"
Cons: "Pushing back from gate took for ever due to mechanical problems and somebody got sick on the plane so their decision to wait until the person situation got better affected everyone else"
Pros: "very helpful"
Pros: "The service & how comfortable I was."
Cons: "That you have to pay for everything but I guess now a days every airline is doing the same thing."
Cons: "Thr boarding process was a mess, a lot of people didn't even have seats assigned."
Pros: "The personal are very amability"
Pros: "Love the crew!"
Pros: "Smooth ride and on time staff was great"
Cons: "I didn't like that I had to pay for my luggage that was really horrible they find anywhere to nickel and dime you but glad they let mine be a carry on"
Cons: "The delays was horrible!!"
Pros: "Fast and easy boarding"
Cons: "No tv, no , no magazines"
Pros: "United personal quickly found our bag location and made the arraingement to send it to us ASAP."
Cons: "The fact that the only bag we checked in with the airline did not arrived in our plane with out any warning what so ever."
Pros: "Good movie choices"
Cons: "No food. Just some peanuts"
Pros: "I really appreciate them getting us there safely the crew was fine and it was nice to have tvs on each seat complimentary it really helps having something else to take you away mentally when physically your crammed together and it's really not comfortable or pleasant. I think the staff and crew were just fine though it's just flying has gotten to be something I don't enjoy and want to avoid as much as possible it's that way with most airlines though I think her blue is a little better on seat space and usually always has the tvs but yeah they are limited where they fly and it I is just expensive and uncomfortable to fly I think."
Cons: "Uncomfortable and expensive."
Cons: "United canceled my reservation without any explanation. The Worst customer service ever!!!!"
Pros: "Everything was perfect, the crew was fantastic"
Cons: "Maybe a bit of food."
Cons: "The airline is horrible.. Poor customer service"
Pros: "The service since I am handicap"
Cons: "Horrible phone customer serviceI."
Cons: "Comfortable and affordable!"
Pros: "Very organized . On time"
Pros: "Good trip"
Pros: "Chairs were comfortable on this plane"
Cons: "They did not have TV and no wifi it was terrible. They only gave me a cup of soda nos even a potato chips which other airline do give."
Pros: "Getting from point a to point b."
Cons: "Lack of good free snacks. Not getting free bag checked."
Airlines flying from Lihue to Caribbean have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Lihue to Caribbean
Masks required on board, masks provided on flights from Lihue to Caribbean
Social distancing seating
Middle seats unavailable to book on flights from Lihue to Caribbean
Testing for antibodies, testing for symptoms for flights from Lihue to Caribbean
Waiving of change fees. Search flexible flights from Lihue to Caribbean