Everything was well from checking to landing. Only thing would be the entertainment. A lot of outdated Tv shows and movies.
I do not like that United Airlines charges you an extra $100 to get seats together. Our family of five was separated on every flight and it was really hard with an eight year old. Will definitely be flying a different airline
Pros: "Worst flight ever!! 7 hour delay because the plane broke down!! Never fly United again!!"
Cons: "They should have offered free flight vouchers!! We got a lousy $20 meal voucher after waiting for 7 hours, delay was originally 1 hr then 2 then 3 etc On Father’s Day, it was the worse day ever!!"
Pros: "the dinner was really good."
Cons: "Couldn't sleep a wink. The pod was not that comfortable. Didn't get the proper blanket and pilllow. And it took multiple requests to get it."
Cons: "On board Mask enforcement - was not done. The video controller buttons were on the arm rest. This presented a challenge to actually USE the arm rest for myself and my seat mates - we were constantly and inadvertently turning the monitor on."
Pros: "The crew was great. The flight arrived on time even though there was a mechanical delay."
Pros: "The reps at customer service were very nice and helpful. Kudos to them"
Cons: "I missed my flight to Grand Junction the night before because my plane from Dulles was delayed. So, consequently I had to spend the night in Denver. I was not pleased with that at all."
Pros: "Flight went smooth"
Cons: "Next time on eco plus seat"
Pros: "The crew really seemed to care about our comfort. They were very attentive and gave us extras if asked."
Cons: "The check in at the airport and going through Customs in the USA but the overall flight was good."
Pros: "Excellent crew, really liked large overhead bin capacity on this 737-800, and excellent boarding."
Cons: "United apparently insists on making entertainment available only through its United app and personal devices. That may be OK for lots of passengers, but we prefer the entertainment options available on almost every other airline that flies internationally and long distance domestic flights."
Cons: "Not more sugar snack"
Cons: "Didn't realize when we booked our seats that they were basic economy and we couldn't upgrade or change them. I was seated away from my husband, beside a very large man who hugged the armrest and munched loudly on corn chips. For 5 hours. Movie headphones were poor. No leg room and I'm 5'4", 125 lbs."
Pros: "Good crew"
Cons: "This flight had no snacks or drinks and was also delayed what else is there to say."
Pros: "The cabin crew was horrible. When serving refreshments during the flight, I was ignored repeatedly when I asked for a soda. My wife sitting next to me, and the other passenger on our row were served. I asked the flight attendant 5 times for a drink and never received it."
Cons: "fire the flight attendant, and find somebody who cares for their customers."
Cons: "The basic economy fare is not explained well when purchasing ticket. Insane that you can buy a ticket for your toddler child who is flying with you but can not request to sit next to them. And no overhead carry on is ridiculous. Have had so many problems with United this may be the final straw."
Cons: "First class seat and it barely reclined at all"
Pros: "The variety of movies"
Cons: "No daily wifi"
Pros: "quick fast and no nonsense, nothing to worry about on a 30 minutes. Hawaiian gets you there fast and mostly on time."
Pros: "Ease of boarding and good communication from pilot"
Cons: "Flight attendant was gruff when communicating. She seemed angry when providing information. It was a short flight, so not a lot was offered, which was totally fine. However, when she walked down the isle with water, she appeared to be looking at the ceiling and didn’t stop to check if many people wanted water, including me."
Pros: "The plane took of and arrived safely and on time. The entertainment was decent."
Cons: "1/2 bag of pretzels for a ~6 hour flight? Are you kidding me! The whole ride was sweltering hot. United flight attendants almost universally hate their jobs and they let it show. The entertainment system takes up half of the room under the seat, as if things weren’t cramped enough already."
Cons: "We boarded the plane and due to "mechanical problem", we sat on the tarmac for ~3 hours before departing. This led to missing our connection at LAX and then missing our connection in ORD to State College tacking 6 extra hours to the trip. The late arrival and full work schedule the next day left me exhausted and got a nasty cold as a consequence. I find the frequency of mechanical problem delays to be high and increasing."
Pros: "Smooth easy flight."
Cons: "The only real downside was seat 22D headphone jack was broken so it made for a long flight but I played some games."
Pros: "Great customer service"
Cons: "My dear was extremely uncomfortable"
Pros: "My television screen in front did not work. There were no images and the sound was very bad. So I could not listen to music either."
Cons: "The airline was generous with luggage allowances."
Pros: "The crew did the best they could with the situation"
Cons: "My flight was delayed for an hour so that the plane after having to change planes needed to be filled with gas. It was a long wait in a very small space. Never uncomfortable. We also waited on the plane with any notice of how long we would be sitting."
Cons: "Old plane, no service, TINY SEATS"
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), United rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the United service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I fly United for work quite frequently and have never experienced such horrendous service and lack of basic human compassion. I am flat out disgusted by United and will not be using them again, for personal travel or work related trips, because of this horrendous experience."
Pros: "it was ok just a long flight"
Cons: "food too high"
Cons: "The movies kept doing out. They told us to log in and get compensated in a few days"
Pros: "Generally, a good flight experience. The crew were polite and professional."
Cons: "The flight was delayed several hours And no one knew what was going on"
Cons: "It was freezing on the flight no blankets. A lot of turbulence and a very hard landing. Not pleasant at all."
Pros: "The flight was not full, so we had extra space."
Cons: "First, UA flight attendant forgot to serve us (and few more sitting on the same area) lunch. By the time we asked why we are not served, we didn't have a choice, but to take whatever left. Second, we had about only 1 - 1 1/2 hours of in-flight entertainment available in Economy class out of 10 1/2 hour flight. Of course, entertainment was available for first, business and premier class. Why? Satellite problem supposedly. Third, ok. There was a entertainment on a big screen in the front. However, system on the armrest was not working. What's the point? My husband and I have been in long distance flight over 25 year with various airline companies, BUT THIS UNITED FLIGHT WAS ONE OF THE WORST FLIGHT EVER. When I booked this vacation, I chose Lufthansa on purpose as I know their quality of service and professionalism. I didn't notice that the return flight was a code share with UA. Only thing they can say was that they can provide us more mileage as a compensation if we write to UA on their website... We had a great vacation until were on this flight."
Pros: "Boarding was as it should be. The flight crew were friendly and did their jobs well."
Cons: "Two of the movie screens in our row were broken. The seats are rediculously tight. Leg room is terrible."
Cons: "Flight got cancelled cause of issues with plane. Took over 5 hours in line to get to the counter to talk to someone. There were only 2 counter people for first 3 hours. Once at counter ther had to put us on flight for next day. (Just informed 5 min ago that flight has been delayed another day cause of plane issues.) they couldn't get us to sit together which I understand but also put me in a middle seat which I'm clostraphobic so that sucks. Told me that I can book a hotel to stay at and they would reimburse me.... eventually. Fought over that for an hour and they finally agreed to pay for Hotel. Overall the trip was great but the departure from Kauai has been real bad. Still waiting to leave the island."
Cons: "It would have been helpful to tell me when I was picking that seat"
Cons: "Plane change from lie down seats to regular. Intermittent sound on TV. Only movies & not very good. Attendant spilled water on me & iPad filling glass for window passenger. Seat reclinred but needed to be manually pulled upright. Not very good value for 1st class ticket price."
Cons: "My scooter should have been gate checked to BWI. instead it was only checked to LAX due to a error at the gate. It arrived 14choirs later."
Pros: "Good movie choices"
Cons: "No food. Just some peanuts"
Pros: "I like how courteous the attendants were."
Cons: "We had many delays with the system down. We ended up in lines at the airport for nearly 3 hours. Also, it would have been nice to be given food for that long of a flight."
Cons: "Entertainment could have been better."
Pros: "I really appreciate them getting us there safely the crew was fine and it was nice to have tvs on each seat complimentary it really helps having something else to take you away mentally when physically your crammed together and it's really not comfortable or pleasant. I think the staff and crew were just fine though it's just flying has gotten to be something I don't enjoy and want to avoid as much as possible it's that way with most airlines though I think her blue is a little better on seat space and usually always has the tvs but yeah they are limited where they fly and it I is just expensive and uncomfortable to fly I think."
Cons: "Uncomfortable and expensive."
Pros: "The cabin attendant gave me a extra coke."
Cons: "Connection times were too close. My seat was double book on the flight."
Cons: "United canceled my reservation without any explanation. The Worst customer service ever!!!!"
Pros: "Usually the crew members aren't very friendly and they look as if they're not enjoying the job. However, United crew was incredibly friendly!! I really enjoyed the 8 hour flight thanks to them!"
Cons: "The airplane was a bit too cold for me."
Pros: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful!"
Cons: "The service. The flight attendants were rude"
Pros: "Only person in the row so could work sideways."
Cons: "Very cramped, movies and shows require payment"