Daily cleaning, installation of cabin HEPA filters on flights from Lihue to Utah
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 9h 50m
The cheapest ticket to Utah from Lihue found in the last 72 hours was $227 one-way, and $391 round-trip. The most popular route is from Lihue to Salt Lake City, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $227.
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All other info
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Scores according to KAYAK customer reviews
Pros: "nothing you took me for my money and made me spend an extr $1600 dollars to get home from half way around the world. I felt you would have higher expectations from your service to people"
Cons: "treated me like i was a person and not someone that you are just collecting money from to pad your wallets"
Cons: "They didnt tell me I had to order food before getting on the plane and that I needed to download a program to watch on my phone."
Pros: "Inflight entertainment system was great; HUNDREDS of choices from movies and TV. Food packs were really good and we could reserve specific items when we did online check-in (so no more hoping they’ll have X or Y available)."
Cons: "I was sitting in 29C (aisle seat) and 2 of the 3 crew members kept running into my aisle-side shoulder and arm. I’m a bigger guy and I understand that occasionally bumps will happen, but 15-20 times on ONE FLIGHT?! The only thing I wanted was an “excuse me” or “pardon me”, you know COMMON COURTESY!"
Pros: "Good company and conversion."
Cons: "All was fine"
Cons: "Caused serious problems with our travel plans"
Pros: "That the fly was on time."
Cons: "I didn’t like the attendance she was rude. They took my ID and they didn’t gave it back Can you please mail to my addres. 4420 Oregon st apt #1 San Diego ca92116"
Pros: "Friendly captain talking with crew"
Cons: "I wish flight attendants would hold their Mic an inch from their mouth so their announcements didn’t blast you"
Pros: "Didn't care for the $25 checked bag fee, but everything else was fantastic. The crew gave welcomed attention to those who need a little bit more time getting settled in their seat. It felt as though they truly cared."
Cons: "The $25 checked bag fee. I feel like airlines are just nickle and dining us at this point."
Pros: "Alaskan airlines- the care, the ease of getting everything checked in ahead of time, traveling wit the best friend; we both get spookebafbbmbutbiblovenuseb"
Cons: "Small complex, quit for thenfranynlike me - if you’re buy abstragerbwith a grumpy"
Cons: "Not being able to sit in my preflight seat I had selected"
Pros: "Crew and food"
Pros: "Even on the day before Thanksgiving, the flight boarded timely, the aircraft was clean, service and communication were great, the wifi entertainment was free and flawless, capped off by a better than on time arrival. Excellent!"
Cons: "Flight was delayed bc of no cleaners, flight delayed because of no gas, was 45 mins late for arrival. Made me didn't want to fly Alaskan Airlines."
Pros: "Window seat"
Pros: "Wonderful experience!"
Pros: "the folks at Alaska Airlines were super helpful and outgoing. They really make your happiness a priority."
Pros: "Friendly and accommodating crew"
Cons: "Wish you flew from Chicago!"
Pros: "All of the workers were sooo kind and helpful."
Cons: "Nothing, it was a great experience."
Pros: "Not too much...just ok."
Cons: "They need to make people aware that they need to download a movie app before they fly across the ocean. No internet connection for 6 hrs and no way to watch my IPad without the app installed."
Pros: "There was nothing out of the ordinary for this trip. I paid for my ticket and I got a ride to Salt Lake."
Cons: "Alaska Airline trip was nothing special at all. I did notice more people did not look the crew in the eye as much as in past trips. Passengers seemed more timid than normal engage a crew member, opting more to keep to themselves."
Cons: "Seat backs have very little padding."
Pros: "Great service"
Pros: "What a pleasure to fly with Alaska Airlines. Have yet to feel like I was an imposition with traveling with AA. Thanks for letting me feel like a client rather than a bother. Virgin Air and AA will be a happy merge, I believe. Keep your work ethic and soar even higher!"
Cons: "Not a thing. 15E and 15F even!"
Pros: "Our flight was delayed from Mexico, so we raced to another terminal from the international terminal at LAX. He gate had actually been closed but they got permission to open it again just for us."
Cons: "Trays,overhead were dirty"
Cons: "Really poor customer service. Waited for hours on the phone to change a reservation. Flights are overbooked. iPhone app is difficult to install."
Cons: "Another NA airline. No frills what so ever. Almost as good as a bus ride."
Pros: "Staff courteous and assisted father with wheelchair. staff assisted others with needs as well."
Pros: "Actually Alaska was just a connecting flight to Emirates from Seattle to Nairobi, but comments apply to all flights."
Pros: "The flig t had a delayed departure so I was given a voucher for $12 to get something to eat. In this day and age I thought that was very thoughtful. Also a representative handed each passenger a chit with instructions for a discount on a future flight. Again a thought act instead of a flat response!"
Cons: "Lack of space between passengers."
Pros: "I had never flown on Alaska airlines. I was impressed that the plane over all looked nicer than the southwest ones I usually fly. It was a good overall experience."
Pros: "Loved not having to pay for bags. That is a great thing!!!"
Cons: "would like better options for something to eat, that does't require a payment of some sort."
Pros: "Sure did like the new plane. Quiet and comfortable"
Pros: "Boarding was quick and efficient. WiFi on the plane was nice. The pilot kept us updated on the cubs game and I thought that was neat."
Cons: "I would have liked to see more customer oriented service from the staff. I was having a really hard time getting my bag into the carry on bin but the staff did not help. A passenger did. I also asked on my flight back if I could switch to another row that could lean back since the flight was so empty. The flight attendant just asked me where I was supposed to be sitting and walked away after that. I thought it was rude. I wouldn't have minded if she said no, but she didn't give me an answer."
Pros: "Service with a smile!"
Cons: "If I HAD to list something, it would be the overcrowded flight"
Pros: "My trip going to California and coming back home was so nice. I had no problems, everyone were eager to help. I felt so comfortable. The plane was clean. I would travel with Kayak (Alaska airlines ) again."
Cons: "I have no complaints."
Pros: "Roomy seat, expensive change fee"
Cons: "Bad smell on plane"
Pros: "Comfort and a warm plane."
Pros: "The agents were all good and I got to my destination"
Cons: "The way that I got the flight segments, it was over 12hrs lay over at each stop."
Pros: "The stuffs were very entertaining and the plane roomy."
Pros: "Roomie and comfortable seating!"
Cons: "Nothing. I would recommend AK"
Pros: "Captain and attendants"
Pros: "Crew tried to spray deodorizer to help stench of plane. Raw sewage but worse."
Cons: "Maintenance issue delayed takeoff. Sat on the worst smelling plane for 45 minutes on runway"
Pros: "Everything.boarding assisting those that neededit.time and infor about flight while in the air about time and conditions."
Cons: "Nothing.flight attendants and pilots were all working together to make the flight as i hoped it would be."
Cons: "No complimentary snacks offered such as pretzels"
Pros: "The free glass of wine was a nice touch!"
Pros: "The service of drinks. They combined my two favorite juices for me at my request and it was delicious...and so was the 2nd one. It looked so good, my seat mates asked for the same and loved it. On the flight to Hawaii was very comfortable, though probably because it wasn't as crowded."
Cons: "That on my way back, they switched me over to American, who hooked me with extra charges against my will, without any alternative choices."
Pros: "Friendly crew"
Cons: "Plane had no fuel so we had to wait 2 hours For it to refuel elsewhere. Then the crew ran overtime so we had to wait 3.5 hours for a new crew. From exactly where the plane had refuelled"
Cons: "More snacks"
Pros: "Attentive cheerful staff."
Cons: "Maintenance delay of two hours."
Pros: "Smooth, comfortable, wonderful staff and nice meals/snacks/ selection of movies."
Cons: "New app for entertainment"
Cons: "Flight was 2 hours delayed so missed lunch and wasted more than half a day in the airport instead of enjoying my vacation"
Pros: "Hawaiian Airline staff attempted to accommodate a delayed flight by rescheduling but caused a 12 hour delay in the process. My flight actually left a little after schedule and they gave our seats away while we were standing at the gate trying to straighten out our connection flight. Poor execution"
Cons: "The whole experience"
Pros: "Non stop very good"
Cons: "Served no vegetarian lunch just chicken"
Pros: "I love the energy of Hawaiian Airlines I truly feel the Aloha"
Cons: "My bag was lost ~ that's frustrating. This is an aspect of my travel, but overall my flight & experience was groovy."
Pros: "Fantastic attendants, clean, overal A+"
Pros: "Lots of space for coach passengers and I’m 6’2”."
Cons: "None of the snack or meal options were vegan"
Pros: "The incoming flight was a bit late, but the crew wasted NO time getting the next passengers onboard. They were extremely efficient and I was impressed."
Cons: "No complaints"
Pros: "Gate agents were helpful"
Cons: "Boarding procedure"
Pros: "The service"
Cons: "The delay caused by HA"
Pros: "Crew was great. Very oroficient"
Cons: "Not enough I pads for everyone who wanted one. Not enough space for everyone to have a carryon bag. Overhead lighting didn’t work on my sons seat. The arm on my seat was broken, wouldn’t lock."
Pros: "No problems."
Cons: "No leg room with Silver (raft or?) under seat."
Pros: "Comfortable seats. Meal included."
Cons: "45 min late departure due to a coffee maker leaking."
Cons: "Poor entertainment. Poor meal servir (no vegetarian options). Old planes."
Pros: "Quick seating and very easy to get on and off. Never an issue with this airlines."
Cons: "Very unclear about where/when to board in Kona"
Pros: "Equipment was clean and comfortable. Flight crew was extremely pleasant and willing to work the cabin price was very competitive"
Cons: "Airport terminal inLihue needs upgrades and more seating."
Cons: "Had to wait 15 min after we landed for someone to bring the sky ramp over"
Pros: "Solid all around"
Cons: "Waited 15 minutes on runway for gate to clear. Baggage also slow and conveyor seemed to have problems"
Pros: "I did like the orange mix juice they gave out."
Pros: "Friendly service. Clean nice plane."
Cons: "The landing was harsh."
Cons: "They've lost our luggage"
Pros: "Wish there was a free movie for the general seating"
Cons: "7 hours of sitting in the airport because of a delay."
Cons: "They destroyed us a new samsonite suitcase"
Pros: "Plane was fine once boarded"
Cons: "Seemed like workers didn't know what they exactly where doing got told several different things by different employees . They also had people doing some what seemened to be really Unnecessary stuff."
Pros: "Very nice people and they didn't hassle us about carry on bags like the other inter-island airlines"
Cons: "No timely info provided prior to and during the delay. Except for the fact that there was no acft at the gate there was no announcement of a delay. A Delta passenger rcvd a text about the delay, but nothing from HAL. No one around to answer questions till the end of the second delay was near."
Pros: "Complementary wine with meal."
Cons: "Very cold on the plane. Food was crappy. Only one food option."
Cons: "Really disappointing that on both our flights we had no option to watch any movies or tv and no worries-fi for purchase. Seems like basic thing to expect on flights these days and especially this long with families. Also freezing cold. All passengers on right side of aircraft were miserable."
Pros: "Fast and efficient"
Cons: "Everything was great"
Pros: "I like that they actually serve food, snacks, drinks, complimentary glass of wine, and everyone is nice!"
Cons: "I had my own entertainment so I was fine with my iPad, but some airlines have tv's for everyone! Their movie screens played Hawaiian music videos, after one I was bored! Too many waterfalls, which is something I never thought I'd say"
Cons: "The baggage took almost an hour to be retrieved. Specifically the staff was inadequate to unload baggage. The last things to be returned were all of the car seats, meaning the already late flight for families waited over an hour to leave the airport."
Cons: "Still waiting for luggage 45 minutes after arriving!"
Cons: "Extra cost for bags and no Snacks."
Pros: "The crew was super nice, and the rest of the experience felt like it was designed around us being as comfortable and happy as possible."
Cons: "The security guard made me go through security twice and then pointed me in the wrong direction to the gate and made me miss my flight"
Cons: "Let me start by saying.. I never ever leave negative comments; and two, I apologize for th long winded message.. but I'm still fuming!! My husband and I both had smaller roller carry on bags traveling with us. When we approached the plane through the gate, the Hawaiian Airlines staff told us there wasn't anymore room for our bags, and that they would have to be checked. Whenever this has been done on other airlines, they always return your bag to you as soon as you get off the plane... not this time! Our bags were sent to baggage claim, and we had a connecting flight with a very short layover window! This means that we were FORCED to leave the airport area, retrieve our bags from baggage claim, go through security AGAIN and almost miss our connecting flight! I expressed to the crew immediately after we got off the plane our situation and that we were never even given an option to give them our bags as we would have never opted in for going all the way out and all the way back in to get to our connection (SO stressful!!). Make a long story short, the staff lied to us about where our bags were going, were NOT helpful when I told them that we needed our bags, and showed no concern or sympathy that we may miss out connecting flight because of their mistake. Winded, mad and extremely late.. we barely got on the connection.. NO THANKS TO THE HAWAIIAN AIRLINES STAFF! Will never fly Hawaiian again!"
Cons: "would like complimentary TV channels and movies"
Pros: "Plenty of room and everything was on time!"
Pros: "Boarding was good"
Cons: "Plane smelled like urine"
Cons: "everything, never flying with delta again"
Pros: "Good services in anticipating our next leg"
Pros: "Pretty much everything"
Cons: "Food somewhat expensive..... boarding off the plane - ones with no baggage should get off first then more control about everybody getting in the aisles trying to get their luggage and holding everybody up"
Cons: "Better choice of snacks"
Pros: "The planes are made for humans not for monkeys as in some other airlines. Leg space was way better."
Cons: "I wish you could make your ticketing categories simpler. It is too complicated and cumbersome. May be you have a new category of over 75 olds."
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Cons: "Boarding took a long time"
Cons: "Everything was excellent."
Cons: "At least free water"
Cons: "Plane left without me because they don’t know how to put gas in the plane in Jackson"
Cons: "Plane very late. Boarding was chaos"
Cons: "Basic economy is just another way for the airlines to provide low service and nickel and dime everyone while charging the same prices."
Pros: "More room and comfort than American Airlines."
Cons: "To many screaming kids"
Pros: "It was water or water no soft drinks"
Cons: "Only water"
Pros: "Everything was perfect."
Pros: "really nice cervices"
Pros: "Delta is great"
Cons: "Was not a wheelchair waiting for Wallace."
Pros: "On time. Good customer service. Easy route, no hassles."
Pros: "It was good"
Cons: "Wifi didn't work (network wouldn't show up)."
Pros: "Food was best in a long time. Steak salad was excellent, as was the little chocolate mousse."
Pros: "fast efficient and directions are pretty clear tons of delicious food available at PDX to bring plane was comfortable and roomy"
Cons: "long lines through security"
Cons: "Super small plane"
Pros: "I had to hassle Delta going down because they did not precheck me. Blamed TSA. Called customer service when I checked in online and they got it done without a hassle."
Cons: "Economy seating is tight, uncomfortable, and my body was so cramped it was painful!"
Pros: "Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time."
Pros: "Having status. Always on time. They run their schedules like European trains."
Pros: "Nice chairs with built in pillows. J"
Pros: "stewardess was exceptionally pleasant."
Pros: "Held the plane for a late connection . Trackble luggage"
Cons: "No screens. No food. A320 mechanical issues on both planes."
Pros: "Plane and cree"
Cons: "Terrible breakfast if u want to call it thst"
Pros: "On time schedule"
Pros: "On time and convenience of the connection"
Cons: "Airplanes were a little bit old"
Pros: "Mostly everything was ok"
Cons: "Delay in taking off was probably the only issue."
Pros: "Excellent customer service. That doesn't seem to happen too often with airlines. Delta has been outstanding."
Cons: "No complaints."
Cons: "Seating is too crowded"
Cons: "Waiting in plane for two hour, it got hot and stuff cuz they had to turn of air to defrost plane and was thirsty."
Cons: "Not enough space."
Cons: "lost mom's glasses"
Pros: "We arrived safely"
Cons: "See above... comments are primarily for Atlanta to Salt Lake portion of trip. I'll try to avoid a 757-200 in the future, since (as you know) there is absolutely minimum legroom."
Cons: "Give us some room"
Pros: "Love the free booze. Staff was great. Lots of movie options."
Pros: "Seats were great! No snackage... #covid19"
Pros: "excellent service very happy with the crew"
Cons: "Better food"
Cons: "The plane was cold. The entertainment was mediocure. The staff was telling the people to get in their seats quickly as they had missed their scheduled time for take off. Yet, they 1st said we would board a little late because og clearing out the previous flight. And, no one could get carry-ons above their own seats and had to go back to then come forward. The attendants should monitor better what is brought onboard. I thought they were rude. And it took almost an hr to get our luggage at the carosel."
Cons: "Be on time. Run planes that aren’t constantly breaking down."
Pros: "Mostly pleasant flight crew"
Cons: "Better gate agent and mechanics"
Pros: "Great crew and staff."
Cons: "I didn’t notice that the aircraft didn’t have chargers so my phone died mid flight. I wish there were chargers on long flights."
Pros: "Pilot was awesome. Beautiful landing. Got us there safely."
Cons: "Rude crew member who yelled at me from across the cabin. I had stopped at an empty row to sit and look out a window. She yelled at me to return to my seat."
Pros: "Absolutely nothing!"
Pros: "The food and the movies!"
Cons: "The air on the plane was stale and I could barely breathe the entire flight. I feel sick and light headed after that one."
Cons: "The cabin was way too cold."
Cons: "Waited one hour and 50 minutes for my luggage. The ENTIRE flight had to wait 1 hour and 50 minutes for our bags to come in on the carousel. There were no apologies or explanations or compensation offered for our wait. Absolutely unacceptable."
Pros: "Wonderful and on-time!"
Pros: "Comfortable seating and attentive service"
Cons: "Remote terminal which required walking stairs with carry-on bags, and two bus rides to reach the plane. No food other than packaged snacks in first class. No seatback video screen."
Pros: "The service was great"
Cons: "That you have to pay extra for entertainment, that you have to have your own device, and that the food was mediocre"
Cons: "Uncomfortable plane"
Pros: "Everything was on time"
Pros: "Non stop and an on time arrival after 20 min delay at phl when no gate agent could deplane previous flight. After being re-ticketed from overbooked united flight all in all not bad at all."
Cons: "They happen from time to time,... from many unassigned seats causing long gate line where several butted to the front to random noises during the flight from passengers to 6 bathroom trip guy just weird all around. Plus the multiple gate changes by PHL which are to be expected. Just a regular PHL departure,..."
Pros: "No problems, friendly crew"
Pros: "Professional crew. Good landing."
Cons: "Twice delayed because of delays in Newark connection. Need more room in coach."
Cons: "If you get to the airport too early and there aren't any American Airlines flight before yours you have to wait for the crew to get there to open the counter and check you in. Just a couple pounds over the 50lbs and you get screwed with a $100 fee. There is very little AC in the airport and very few outlets so if you have to wait for a flight make sure to charge your devices prior to getting to the airport. WiFi on this an all other American Airlines flights I've recently taken has been useless - almost impossible to use."
Pros: "Comfortable aircraft with an efficient and present crew."
Cons: "First, passengers had to wait in the main terminal for a bus ride to a remote terminal to wait to board. The only food items offered in first class were unhealthful packaged snacks. On a flight such as this, at 8:12 am, something like a breakfast wrap would be more appropriate, especially considering the fare charged."
Cons: "We taxied on the runway for 45 minutes. Grrr"
Pros: "Nothing spectacular when sitting in economy."
Cons: "Agent at lost baggage was less than desirable. His attempts to read my mind failed miserably."
Pros: "Drink service was good"
Cons: "Escape row seat in a non-escape row wasn’t too fun or comfy. Took half the flight to connect to the WiFi to watch movies to discover that the selection was limited and poor selections at that."
Pros: "Crew On time Boarding"
Cons: "Seat space very tight and I’m not a very big person Seat ahead of me fully reclined left me even less space Seats are very uncomfortable Expected more for the cost of over $200 one way"
Pros: "extremely friendly, smiling, and helpful service by the flight attendants, comfortable upgraded first class seat, timely arrival."
Cons: "No food service other than snack/ junk food."
Cons: "First of all, the announcements that come on after we take off and last for 20 minutes is very annoying. We have brains, we can figure out how to plug our head phones in to watch the inflight entertainment. After saying the “show” was going to start, it never did. The screens were down the whole time and it remained black. good thing I had my phone with a movie on it, or I would be very bored for the 3 1/2 hour flight. Never flying with American Airlines again."
Cons: "An S80? Really? This plane was older than me! Horrible plane! The crew looked like they had been up since 4 am. Looked exhausted and unfriendly. I do want to clarify that this was an American Airlines operated plane, not etihad."
Pros: "i loved everything but there should be more variety of food and snacks"
Pros: "Flying beats driving"
Cons: "no entertainment or food."
Pros: "The airplale MD 80 are old"
Pros: "Good service and excellent crew"
Cons: "Food choice are few by the time they reach the back of the plane."
Cons: "Seated next to two obese people and when combined with narrow seats made it all but impossible to sit comfortably on my seat. Flight was delayed on the tarmac for almost an hour due to missing part. When flight arrived in SLC, gate wasn't open (at nearly 1 AM) and had to wait on tarmac again for 10-15 minutes."
Pros: "Flight was good, there was no entertaiment, so i put one, but the flight was only almost 4 hrs. At night."
Cons: "I like the service I got and the service I got. I have back surgery and walk with assistance and the lady that helped me a the the birding desk took care of my needs and it was so much appriciated.. Thank you."
Pros: "Biscotti, pilot, crew"
Cons: "Seating is so uncomfortable, unable to recline more than an inch or so, then everybody rushes around making you return to an upright position! What's the point?"
Cons: "I paid 800.00 and no breakfast order lunch served."
Pros: "Upgraded to business class"
Cons: "I've never been so cold on a flight in my life. Had two blankets on me and still shivered the whole flight. Others in the cabin were wearing coats and sweaters - in July. Crazy cold."
Pros: "Was up to standard for everything. nothinf lacking, not exceptional"
Cons: "Cramped seating. As per usual."
Pros: "We flew out of Dallas on AA Eagle and what a great flight! Super roomy, great staff, newest aircraft. Loved it .. wish we could have flown all the way home to SLC on the Eagle!"
Cons: "The only thing we didn't like was the turbulance coming into Amarillo (tornado warning!) but the AA Eagle handled it just fine .. so truly there are NO complaints .. Love this short flight between Dallas and Amarillo!"
Pros: "The FAs on this flight were nice, engaging and caring, the way they should be, so I was happy about that."
Cons: "There was a teenager in front of me that was turning back every few seconds and made me nervous what she was looking back for. Then, there was an elderly woman sitting right next to me that kept pushing me every time she'd get out her tablet, pills, pocketbook, etc. By the end of the short 2-hour flight, I've had it with her."
Pros: "The ticketing staff in Lihue was excellent!"
Pros: "Laura was very helpful and so was the gate agent."
Pros: "The new airplane was nice. The plane that we took to Hawaii was so old that it still had ashtrays and was super dirty."
Cons: "For some reason American has not given us any seat assignments in our trip home and all the gate agents are very unfriendly and not in HR least bit helpful."
Pros: "The site was easy to navigate"
Cons: "Delay but it happens"
Pros: "Everything was great could have done nothing to improve wonderful set"
Cons: "Everything was great magnificent service no complaints"
Pros: "Crew was nice"
Cons: "Took forever to get plane boarded and we left late for no reason. Seat is like a brick."
Pros: "efficient, punctual"
Pros: "Nothing...I missed this flight due to negligence, miscommunication, and incompetence by the front desk agents."
Pros: "Nice crew"
Cons: "Not let babies on planes"
Cons: "First class seat and it barely reclined at all"
Pros: "The ease of boarding."
Cons: "The air conditioner went out and it was quite warm."
Pros: "The variety of movies"
Cons: "No daily wifi"
Pros: "quick fast and no nonsense, nothing to worry about on a 30 minutes. Hawaiian gets you there fast and mostly on time."
Cons: "We had a particularly grumpy flight attendant that made the experience less enjoyable for many. Also, while it was a “Lufthansa” flight, it was really operated by United and did not offer the level of service or politeness that we experienced on our Lufthansa flight from Denver to Frankfurt."
Cons: "I never got there."
Pros: "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable."
Cons: "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable. Definitely not worth the cost. Especially cause EVERY little thing costs way more. They don’t even offer free carryons. Lame."
Pros: "The small plane, all seats were good seats"
Cons: "The guy that was farting on the plane"
Pros: "That they put my luggage on the wrong flight but at least they got it to me quickly when I got home"
Cons: "That I put my luggage on the wrong flight"
Cons: "We boarded the plane and due to "mechanical problem", we sat on the tarmac for ~3 hours before departing. This led to missing our connection at LAX and then missing our connection in ORD to State College tacking 6 extra hours to the trip. The late arrival and full work schedule the next day left me exhausted and got a nasty cold as a consequence. I find the frequency of mechanical problem delays to be high and increasing."
Pros: "sfo check in and gate experience"
Cons: "1.5 hr delay due to aircraft issues, and crew ultimately trying punt on the “airport protocol’. beyond lame."
Pros: "check in agent"
Cons: "1.5 hr delay due to aircraft issues, and crew ultimately trying punt on the “airport protocol’. beyond lame."
Cons: "I didn’t like being told I couldn’t use the restroom in front because it was for 1st class only. I was in a wheelchair and dealing with spine issues which made it very difficult to walk at all. Then on my flight home from GR the flight ended up being 3 hrs late. I was in terrible pain."
Cons: "No comment"
Pros: "Service was outstanding"
Cons: "Flight was late, at the end they told people to hurry up so they can be on their way with the next destination"
Pros: "I arrived safely at my destination."
Cons: "We were delayed leaving IAD. We sat on the tarmac for 20 - 25 minutes waiting for a gate at SLC. The flight attendant neglected to look my way when picking up discarded trash, (I raised it up when she passed me - she was looking the other way and raced up the aisle), so I sat with my trash during the final 30 minutes of flight (and additional 20-25 minutes waiting for gate)"
Cons: "Delays. Miscommunication."
Cons: "I never made it to Newark"
Cons: "Cant take carry on AND personal bag if im not premium member."
Pros: "Instead of just giving a cup of the beverage of choice, they gave us the whole can. I liked the snack they handed out much better than the pretzels on the trip out. The wheelchair assistance was wonderful."
Cons: "You ask us to rate the entertainment, but there isn't a n/a box and there really isn't any unless you use an electronic device."
Cons: "The whole trip was a nightmare and to top it all off, THEY LOST MY LUGGAGE!!!"
Cons: "Seat room was terrible, ridiculous."
Pros: "Love the stroop waffles."
Cons: "Partially at fault of late arrival, but we only landed 10 minutes late, and were immediately rushed through baggage claim and customs to re-check our bags for the next flight. There my bags were scanned and all the guy said to me was "ooh that's too close" and walked away. I then stood in a line that did not move for over ten minutes, with only three people in front of me, while 6-7 desks were empty and doing nothing but talking amongst each other. I then called the guy that scanned my bags back over to ask why I was still standing there while my next flight was about to board and he told me I'd been rebooked!! I didn't want to wait for the next flight so then had to sprint, with my bags, from terminal 2 to 7 (which if you've ever walked through LAX you'd understand how unpleasant that was alone). I did make the flight, but just, thanks only to the girls at the checkout counter who were actually willing to help me, although not eager to."
Pros: "The crews are nice"
Cons: "The plane was shaking that made me sick"
Cons: "I think a whole can of soda is the least that should be provided for any flight."
Pros: "The gate person was rude gave me a boarding pass to somewhere else under someone else's name and then told me she couldn't help me."
Pros: "See above"
Pros: "My grandma passed away and the airline would not work with me when I tried to change my flight. Very upsetting. Mark Davis"
Cons: "My seat doesn't recline, on top of being as comfortable as a rock. Passenger in front of my threw their garbage everywhere"
Pros: "Good movie choices"
Cons: "No food. Just some peanuts"
Pros: "I liked the mobile app and everyone was friendly. I ended up being frisked by tsa, but they were just doing their job so whatever."
Pros: "I really appreciate them getting us there safely the crew was fine and it was nice to have tvs on each seat complimentary it really helps having something else to take you away mentally when physically your crammed together and it's really not comfortable or pleasant. I think the staff and crew were just fine though it's just flying has gotten to be something I don't enjoy and want to avoid as much as possible it's that way with most airlines though I think her blue is a little better on seat space and usually always has the tvs but yeah they are limited where they fly and it I is just expensive and uncomfortable to fly I think."
Cons: "Uncomfortable and expensive."
Pros: "They were always very attentive to let you know about gate changes or seat changes. Which to me personally is very important. I have had very bad experiences with other airlines in the past because they did not communicate properly their gate change and I missed my flight and missed events I was flying for. Excellent job to United for communicating gate changes very well! They did not break any of my luggage and the seats were fairly comfortable. The employees were also very attentive and willing to answer any questions."
Cons: "It was a bit confusing gate wise. I did have to ask an employee what was going on but they cleared up the confusion pretty quick. I flew on a jet verses a regular plane, and it was very loud. I had my movie turned up all the way with headphones and I still could barely hear it. It wasn't the fact that I couldn't hear my movie but in general it just hurt my ears. I was sitting towards the back of the jet though so I'm assuming if I was closer to the front it wouldn't have been as bad? Overall it was still a great experience"
Pros: "Very good"
Pros: "When getting on the second plan the crew members were literally running back and forth to get the right information in the computer, with seconds to spare before the plane actaully leaving us we were able to get board."
Cons: "Me and my husband were on time to our first flight, but they closed the gates on us 15 minutes early! And when we went to costumer service the lady didn't reprint our tickets to make sure we had actual seat on the plane. After waiting another 5 to 6 hours In the airport and knowing we needed to already be home, when trying to board on the full plane we almost were able to get on our second plane either."
Pros: "Chairs were comfortable on this plane"
Cons: "I HAVENT EVEN GOTTEN THERE YET!"
Pros: "Boarding was quick once it happened"
Cons: "Both of my united flights were delayed due to crew issues, one they were stuck in traffic, we'll they should leave early like we do. The next they were late for some clearance issues. The seats on this air craft were very thin and uncomfortable, you could feel the metal."
Cons: "We paid for first class seats from Houston to Salt Lake City, thinking it would be provide us more than a regular seat. It did not. We received one drink and were allowed to pick from a basket of snacks (packaged pretzels and cookies), but that was it. No additional food, no entertainment options on our plane, no blanket, no pillows, no hot towels. We basically paid all that extra money for a little bigger seat. It was not worth it. This was our first time flying with United in a while and it will definitely be our last."
Pros: "Excellent service as usual, really enjoyed your free movies and shows on the seat screens of my flight a few weeks ago thought United had really upped their game."
Cons: "How olds a plane it still has ashtrays? There was a part of a seat under me and my arm rest was broken."
Cons: "Wish the problem with plane could have been detected before we were on the plane."
Pros: "So please tell me how it is you publish on your reader board need to park time and then you leave before that without indicating it to anyone"
Cons: "Flight was originally cancelled then it got delayed an hour the next day because of a catering truck not being there on time.. Freaking joke"
Cons: "The plane was an hour late! I was sitting with twins ten months old who screamed the entire trip!!! Having children I totally understand but the flight attendants acted like it made them angry instead of helping!!! I have flown United several times this year and there were problems on every flight! Lots of complaints!"
Cons: "My flight was cancelled with no free hotel room for the night and my bags got lost until the day after I landed"
Airlines flying from Lihue to Utah have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Lihue to Utah
Masks required on board, masks provided on flights from Lihue to Utah
Social distancing seating
Middle seats unavailable to book on flights from Lihue to Utah
Testing for antibodies, testing for symptoms for flights from Lihue to Utah
Waiving of change fees. Search flexible flights from Lihue to Utah