Quite surprised everything went so smooth with the airlines.
The boarding was quick and in an orderly fashion. Plane was clean and everyone was friendly.
Maintenance issues delayed flight
Thank you for making travel easy! Everyone was courteous and kind!
"Free" entertainment was difficult to access. Wifi was not readily available, hard to connect.
I had a malfunctioning chair that kept automatically going from recline to fully erect and the footrest next quite functioned properly.
Flight cancelled and no other flights available till afternoon next day
It was really crowded and too hot on the plane
The first-class flight attendant from LIT to Mia was very professional and a nice older experience attedent .
Pros: "Very nice!!"
Pros: "The seat although with limited leg room, was comfortable."
Cons: "The desk agent at the airport was awful and made my experience unpleasant. And already stressful travel was made much worse."
Pros: "crew was nice"
Cons: "seat comfort was not good Seats are too crowded and not comfortable for those that are curvier."
Cons: "Not more room, just room in general"
Pros: "We were given sandwiches and drinks when our flight was delayed."
Cons: "We boarded our flight and then told there are maintenance problems. Our flight was delayed 4 hours."
Cons: "This leg of my trip went off without a hitch boarding and crew were very professional."
Cons: "The seating was not good middle seat I like windows"
Cons: "Cramped seating and illogical boarding process"
Pros: "Only thing that was good was tail wind."
Cons: "The plane was so small and tight. And they sat me next to 260lbs x football player in this tiny plane. Not really your fault but a plane that size is just too small esp when your neighbor is double your size."
Cons: "The plane was so hot temperature wise. I was literally sweating in a T-shirt"
Pros: "Boarding from Dallas was very good but when landed in London there was no service provided to me as I requested. I asked for wheelchair and help claiming my luggage due to health problem but when I asked at the airplan gate if some body will help me the answer was wait over there with a rude way and ended by walking to the passport area and claiming my bags by my self, my bags was not there and I was going back and forth to follow directions been given to find my luggage. I was very exhausted and tired and asked people around me for help."
Cons: "There was no help at all especially from the British airway. Unlikely there was very rude answer by telling me if you need help you can hire somebody to help you at claiming bags area. This answer was not expected at all and I was very disoppointed as I made a request to have a wheelchair from London. This request was ignored in London. I was very tired and placed my self to a risk of injury because I hade recent surgery to my right shoulder. As a British air way and this was my first experience I will think carefully next time to use this service again. One of my luggage was damaged and this bag was new and this was my first time to use it they told me at customer service this just a scratch and there is no liability for this kind of damage. hopefully some body can investigate this and do something"
Pros: "I took American's first direct flight between Philadelphia and San Antonio. It was a nice plane, good service, and amenities for a cost. Love that the plane had plugs!"
Cons: "we arrived and it took 15 min for a gate agent to bring the jetbridge out to the plane....sad!"
Pros: "Nice new seats."
Cons: "The new seats are meant for "people shorter than 6 feet tall" as the flight attendant said to me. Is the airline industry deliberately discriminating against 6'6" people? 15% of the people you seat based on population are over 6'. I'm sick of paying more money for my long legs."
Pros: "Nothing. Had a family emergency"
Cons: "I had a family emergency and had to buy a ticket to Pittsburgh to get home instead of going to Portland."
Pros: "Best part left on time and arrived early. Many thanks. Good seat room in the older S80."
Cons: "Overhead bins very full. No entertainment but that's ok for flights under 4 hours."
Pros: "Very nice, hot meal a bonus - didn't know we'd be given dinner :) Seats ok - leg room acceptable"
Cons: "Thought we were flying British Airways - even this survey says it's BA - went to wrong ticketing desk and was sent to American - had to let our friends in Germany know the change by email - worried they wouldn't get the email in the muddle of their night and they'd go to BA gate undead of American. It was a little disconcerting"
Pros: "Very comfortable cabin,"
Cons: "couldn't get the in flight entertainment to work"
Pros: "The air stewardesses were extremely cordial and continuously asked if the passengers needed anything many times during the flight. It's a small gesture but I appreciated it very much. Free wifi (for movies/in-flight entertainment) was also a plus."
Pros: "nice aircraft I really liked the double seats on both sides of the isle, an ultimate aircraft for patrons traveling in pairs of two."
Cons: "It was too short of a trip for $$"
Pros: "We didn't crash."
Cons: "No safety briefing for infants, rude gate staff, primitive fleet, terrible customer service at all levels."
Pros: "Good serice,"
Cons: "Good service to switch flight pattern from greenville to new bern but still a delay that cause a 2 flight connection. Lots of on-line issues with check-in, overall a stressful day, hopefully it will all work out!"
Pros: "It seemed like it took longer to board this time. Otherwise, all was good. Flight was on time leaving and early landing."
Cons: "It seemed like boarding took longer that usual this time. It seems like it would go more smoothly if it were set up that everyone boards in the order from where they are seated, starting in the back, working forward."
Pros: "This was such an easy transition. There was always an associate at hand, ready to help, and when I made a request it was speedily completed. All aspects met my needs."
Cons: "They canceled my ticket for no reason"
Pros: "I liked that the boarding was efficient."
Cons: "I didn't like that the departure time was delayed because it caused be to miss my connecting flight."
Pros: "I liked almost everything! I loved the timing, the punctuality, the service (besides one person from the service), the food was good. I did not like that it was really cold. Also, I liked the movies they played but it is kind of hard to watch when you are right below the tv"
Cons: "I liked almost everything! I loved the timing, the punctuality, the service (besides one person from the service), the food was good. I did not like that it was really cold. Also, I liked the movies they played but it is kind of hard to watch when you are right below the tv"
Cons: "Had to book a flight to Providence and then rent a car to drive to Boston since there were no other available flights to Boston today."
Pros: "Flight crew"
Cons: "Delay due to maintenance"
Cons: "Boarding was slow. Flight to Chicago which was at the same gate took way too long to board. Could not figure out the problem. Took WAY too long to get wheelchairs to unload passengers off the plane that was to take us to Dallas. Sat on the tarmac for additional 20 min. Delay cost me an additional 2 1/2 hours later in Dallas and FIVE hours in London airport!!"
Cons: "Checking one bag took 30 minutes. Very stressful"
Pros: "Great friendly crew for 7 am on a Saturday morning."
Cons: "Tarmac delay upon landing because of runway constr"
Pros: "The smooth take off and landing beat Pilot and the flight crew ...... "FANTASTIC""
Cons: "Good service ! Window seat!"
Pros: "Tuve 2 paradas antes de llegar a destino y realmente estaba asustada de que la maleta no llegará junto conmigo a destino pero lo hizo! Además todos los vuelos salieron a tiempo, todo funcionó muy sincronizado"
Cons: "La comida no me gusto tanto, aunque no estaba tan mal tampoco, quizás un menú para niños estaría bien que tuvieran."
Pros: "Free wifi"
Cons: "Late flight, late crew, Late boarding"
Cons: "Our flight was delayed 8 hours and we were given vouchers for a hotel stay which was nice; however, a supervisor named Lauri in Phoenix stated "it was my dog, my problem" after my request for AA to reimburse me for a $50 pet fee at the hotel. What a nice thing to say to someone who paid $125 one-way to stick a dog under a seat."
Most important is flight was on time, comfortable and pleasant journey,
Thank you for making our honeymoon start amazing
Cons: "The front desk did not allow me to board the plane. I am supposed to attend the memorial service of my Mom who passed away two days before."
Pros: "Check-in was outstanding."
Cons: "Long time with taxiing on both ends. Flight was delayed as well but landing on time"
Cons: "Three hour delay getting out of little rock when I paid $75 extra to take an earlier flight that then departed later than my original flight."
Pros: "They check in lady was wonderful."
Cons: "In flight entertainment kept getting disconnected. Stewardess serving drinks seemed a bit cranky."
Cons: "The food (only in some cases) could have been better. The jet from Chicago to Zurich had multiple mechanical issues that delayed the flight considerably."
Pros: "Not much. The crew was friendly."
Cons: "Everything other than the crew!"
Pros: "The seat was comfortable"
Cons: "The self- entertainment is really an inconvenience especially when the internet doesn’t work. Babies were crying the entire time. comfort wise the headboard is uncomfortable and annoying."
Pros: "PRofessional, helpful, courteous staff. Before time arrivals"
Cons: "No entertainment at all. It was complicated to use the Wifi in the plane to watch the free videos / movies."
Pros: "the fact that the flight arrived on time without delay and the gates were easy to locate."
Cons: "How on earth did my i arrived lagos and only one out of my two bags showed up, i have to extend my stay in lagos and hoping my bag will come the next day, i have to pay $100 extra just to extend my one night hotel booking to two nights."
Pros: "Flight delayed- missed connection. No easy way to get Home to Vermont. Flew to Boston and rented car!"
Pros: "Boarding was fast. Flight was ahead of schedule. Landed 20 minutes early. Staff was great."
Cons: "Not sure why a flight that lasts less than an hour has a price tag of nearly $400 round trip."
Pros: "Absolutely nothing!"
Cons: "Scheduled to arrive in Honolulu @ 7p on 10/7 but won’t arrive until 10/6 @ 11:26a. My only daughter re-enlisted in the military and I was due to attend the ceremony but because of United Airlines that didn’t happen. So disappointed as she is also. Overall such a horrible experience!"
Pros: "UA agent rebooked us without fees"
Cons: "Booked trip far in advance, there were so many changes that our return flights weren't valid anymore, we went to check in at airport and our first leg had already departed and our second flight no longer existed. Gate agent said you cannot trust third party bookings and that we should have telephoned airline the day before."
Pros: "Good service."
Cons: "The website is pretty bad, not user friendly. Took several times for things to take, and was a frustrating experience. Luftansa's website. Not United."
Pros: "On time, pleasant crew."
Cons: "No choice of snack, magazine was missing."
Cons: "The seats are not comfortable."
Pros: "Only 5 1/2 hours"
Cons: "It wasn't ANA!"
Pros: "Staff was friendly. Boarding was a breeze."
Cons: "The guy who put our luggage up was rude! He slammed the baggage on my foot on purpose! Plane was too cold and no blankets. It was late and they didn't turn lights off. Very annoying. Some ppl were cold and annoyed."
Pros: "Flight was on time & not completely full."
Cons: "The terminals for plane changes are TOO far apart!!"
Pros: "Nicer plane to MSP"
Cons: "Some of the staff were rude and 3 of the 4 planes were dirty"
Cons: "The plane had mechanical issues. they flew the plane that had mechanical issues to a Honolulu. spent eight hours in a Honolulu. had to catch a redeye to San Francisco. 12 hour layover caused us to have to pay for a rental car to get to our final destination Of Reno. I would hope that there would be some sort of compensation."
Pros: "Nice plane with entertainment"
Cons: "not much to add"
Pros: "Friendly service."
Pros: "Snacks, gate attendants were super helpful with directions to connecting flight gates f"
Pros: "Flight ran late. Had to check carry on (how do you have more seats than you do carry on space)? Good crew, flight sucked."
Pros: "Everything was great. I had remarkable flight. I was thankful for great seats, and awesome flight"
Pros: "Left out of Houston a hour late."
Cons: "My original flight was delayed due to late incoming plane. This made me miss my connection. I was put on a different airline (which I hate) only to arrive 7 hours later than expected."
Pros: "Uneventful flight"
Cons: "Cramped and no wifi"
Pros: "For me, the food wasn't too bad. I had an Indian food meal on the way over, and on the way back a vegetarian one. They also handed out some good sandwiches and snacks, cheese pretsel sandwich, icecream. At least they didn't charge for the water, like on the first leg of the trip!"
Cons: "There was one crew person in particular who was really crabby. I get that they work hard, but..... For instance, I didn't hear what the choices were for dinner due to the overall noise of being on a plane. So I asked her to repeat and she yelled out the choices in an irritable manner. I had ordered a special meal, and she added, "I have no special meal for you." Really negative!"
Cons: "It was too cold there"
Pros: "Extra leg room, larger plane"
Pros: "crew was very polite and friendly"
Pros: "Great friendly crew!!"
Pros: "Smooth flight and landing.. Due to a disability the pre parsing is nice.. Crew was very acini dating and friendly.."
Pros: "The boarding went smooth on both flights. I even got a refill on coffee for the first time."
Cons: "Why don't you have review questions about TSA and the airport?"
Cons: "Flight was delayed 2 1/2 hours, transferred carriers and still don't have my bag"
Pros: "I actually upgraded to first class for $79 while sitting in the waiting area. I thought it that was a pretty good deal for the price. Seats were comfortable, and very roomy. I was in first seat and had lots of leg room, even though I'm only 5'3""
Cons: "For first class it was ok although not was I expected"
Pros: "It was a packed flight, the captain was excellent!"
Cons: "The food item's for purchase were over priced!!!"