Pros: "Operated by Air France. Excellent and comfortable"
Many hours late. Old plane. Allowed people to eat with masks off for 70 percent of the flight!! We are in a global pandemic!!! Unbelievable.
Pros: "Aeromexico Boeing 737s are great. No complaints here."
Pros: "US based airlines should take a lesson from AeroMexico - reasonable prices and the services we used to receive without additional charges: snack, food, 1 bag checked without fee, leg room! Thank god I Iive just south of Vancouver and can floy out of there instead of an American airport with greedy American-based airlines."
Cons: "I am completely satisfied with my experience"
Pros: "Good takeoff, good landing."
Cons: "Food very cheap."
Pros: "Nothing in particular"
Cons: "A more organized boarding process"
Pros: "the service was great! lots of great movie options"
Cons: "VERY hard to hear important details from the captain. Nothing could be heard. Also, the gate numbers kept changing CONSTANTLY. I was given one then like 4 more at Mexico City. Lastly, our flight was delayed and even after everyone boarded it took about 40 minutes for the plane to take off."
Cons: "Was not allowed to board the plane, this causing me to miss my flight."
Pros: "More Spencer in the sits"
Cons: "Do they sits more confortable"
Pros: "Crew was great, service for the price was excelent"
Cons: "Lugagge took a little longer time then expected"
Pros: "The crew was super professional. We appreciated the snack."
Cons: "It is out of your control, but landing can be stressful because of turbulence"
Cons: "A strong snowstorm prevented me from arriving to the airport on time (highway was closed). Flight was at 3:15. After over 5 hours on the highway I finally arrived to the airport at 2:27 and the Aeromexico counters were empty. A lady from Lufthansa told me the flight had just closed and suggested that I call aeromexico’s phone number. I did that and the gentleman on the phone told me I should go to the check-in counters. I mentioned they were empty and he had no other suggestions. After an hour on the airport and on the phone with no progress I booked a trip with United and traveled home."
Pros: "Very friendly and helpful"
Pros: "Is so quickly boarding and the service inside is very good"
Cons: "The space in to chairs... for the people big is complicated"
Pros: "The meals and flights attendance were great"
Cons: "The AC on flight 748 for some reason it wasn't cold enough. No entertainment on the seat. Maybe is older air plane."
Pros: "On time"
Cons: "So so beverage selection"
Pros: "Crew was excellent . Food was good. Flight was long, but I was well aware of this ahead of time."
Cons: "Loud kids next to me"
Pros: "La tripulacion fue super amable"
Cons: "Did not like the airline never flyinging Aeromexico again"
Pros: "I had plenty of leg room."
Pros: "On time flights Boarding process Online checking"
Cons: "Seat. Seat option charges Luggage charges Food options long lines at Mexico Airport Counters"
Cons: "A flight attendant put me on the spot, holding up a line of people on the plane, asking me to switch from a window seat to a middle to accommodate other passengers only to find out the reason being that the other passengers took up more than his/her one seat. I was elbowed the entire flights, couldn't even put the arm rest down , and had to rest my elbows on my hips to eat or drink anything. I understand it is not up to the crew to manager passenger behavior but the only reason I was put in that situation was due to the airline staff. I was extremely uncomfortable and after traveling for over 20 hours I was livid with how I was treated just because I am a small caucasian female."
Pros: "I liked how the crew came up and gave us drinks or food without us asking"
Cons: "Space was to small and dirty and the screen didn’t work"
Cons: "Ran out of fuel and had to make atop at St. Louis for about 1-1/2 hrs So got delayed needed to get to Chicago at 11 and ended up at 1:30"
Pros: "tickets price was excellant"
Pros: "All right."
Cons: "Old but good airplane."
Cons: "My flight was changed..."
Pros: "The amenities (entertainment, in-flight service) were limited."
Cons: "Upon deplaning in Cancun, an attendant asked me if I was staying there. I indicated that I was not, that I had a connection. He clearly knew I was about to be led astray, but he did nothing to prevent it. Maybe there was nothing he COULD do, but if so, why bother to ask?"
Pros: "That I got there on time."
Cons: "Over booked the trip and got stuck in the Mexico, missing a 1 at work."
Cons: "Our flight was delayed"
Pros: "Food service, upgrade, and leg room"
Pros: "Good crew Flights on time Good meals"
Cons: "Poor choice on my part to save money in exchange for long layovers"
Pros: "This flight (mex city- San Francisco) was much better overall. Newer plane, friendlier crew, better food."
Pros: "The food and drink"
Cons: "Online checkin not available. It should be. Gate should be announced earlier"
Pros: "seats were comfortable and temperature was excellent"
Cons: "I had a difficult time locating my luggage in Mexico."
Cons: "Seats are very tight, uncomfortable."
Cons: "My chair was broken on a four hour flight to SF from Mexico City. I had to sit slumped over reclined despite not wanting to be reclined for the whole flight, even during take off and landing."
Cons: "We had to pick the luggage and return to the boarding area... but and I bought the ticket, I didnt buy to mexico, I bought to LAX. I almost lost the second flight to my final destination. Horrible!!"
Pros: "On time and smooth boarding"
Pros: "Timing. Crew members attention, services, and ability to speak english spanish."
Cons: "Sandwich food not healthy. No personal entertainment system."
Pros: "better service than before"
Pros: "Biz class seats are still OK, but need refurb. Staff service is great. Will definitely look into AeroMexico for future international flights."
Pros: "While in board the entire cute was great."
Cons: "While checking in I had a horrible experience with "manager" Abel he was rude , uneducated , sarcastic ,ignorant and not professional at all. I had to pay for a bag I had checked in online and had no charges at the time and when I arrived at airport he/she would not listen to me and only kept saying "new policy" was implemented on the day I was traveling . Which I thought was very unfair and should have been told day I checked in online. When I asked for his name and poof of policy , he said very ignorant I don't have to give you that information! So do you wanna travel or not? Pay the $25 fee !! And when I told him he was rude and ignorant he threaten me with calling security!! Not taking in consideration he had 4 other angry passengers on the side waiting to pay a made up policy ."
Cons: "It would be good to include fruits in the menu"
Being told your delayed 16 minutes, to then be told 2 hours to then be told the flight is cancelled is inconsiderate and avoidable. I spend more money in commuting to and from the airport than the ticket itself
Cons: "Three hour delay getting out of little rock when I paid $75 extra to take an earlier flight that then departed later than my original flight."
Cons: "On time departure !"
Cons: "Our flight was delayed 5 hours and we missed our flight to Lisbon. Had to stay over in Newark for the night and actually arrived 24 hours late. And..........United lost my luggage. That was delayed another 24 hours."
Pros: "Crew friendly and helpful."
Cons: "Delayed after boarding due to lightning ground stop. Had to deplane and reboard. Almost 2-hour delay because gate agent had to rebook several people on the spot."
Pros: "The seat was comfortable"
Cons: "Wi-Fi, as usual, was not working. Plus, there were no screens in the seat, so passengers have to rely on their own smartphones/tablets/magazines/books to keep entertained."
Cons: "Bad experience"
Cons: "United intertainment app getting stuck on movies"
Cons: "No food or snack on first flight in the morning"
Pros: "Staff at Fresno Airport was helpful and informative."
Cons: "A six hour delay caused us to rent a car to drive from Fresno to LA. Once we were on our way and after 3 hours or so, the delay was reduced so that we theoretically could have made connections - but it was too late. We made it driving - but we had to eat the cost of the car rental."
Pros: "Comfortable as fell asleep before tak3 off and woke up when landing announced."
Pros: "Boarding was fast. Flight was ahead of schedule. Landed 20 minutes early. Staff was great."
Cons: "Not sure why a flight that lasts less than an hour has a price tag of nearly $400 round trip."
Cons: "The seats were really uncomfortable and the pull down table was really dirty. I didn't use it because it was dirty with miscellaneous substances."
Pros: "On time, pleasant crew."
Cons: "No choice of snack, magazine was missing."
Cons: "The seats are not comfortable."
Pros: "Staff was friendly. Boarding was a breeze."
Cons: "The guy who put our luggage up was rude! He slammed the baggage on my foot on purpose! Plane was too cold and no blankets. It was late and they didn't turn lights off. Very annoying. Some ppl were cold and annoyed."
Pros: "Flight was on time & not completely full."
Cons: "The terminals for plane changes are TOO far apart!!"
Pros: "Nicer plane to MSP"
Cons: "Some of the staff were rude and 3 of the 4 planes were dirty"
Cons: "Flight attendants disappear after early dinner serving. They hid in the galley until breakfast service. For a 15 hr flight, this is unacceptable. They should be able to offer snacks and drinks during the flight."
Pros: "Nice plane with entertainment"
Cons: "not much to add"
Cons: "The crew kept coming around to give us snacks and drinks and "dinner". I thought we'd be left alone to sleep but we were not and the cabin lights were only off for about 2 hours on our 6 hour flight. It was an overnight flight so I assumed we would be able to just sleep but we were not."
Cons: "i paid to upgrade to economy plus, and was seated in the busiest door traffic area near the bathroom next to an obese man whose body literally melted over into my seat. it was the red eye and i slept only 5 minutes! also the flight attendant kept storming by back and forth for the entire flight, which made it absolutely impossible to fall asleep."
Pros: "The flight attendants were nice, unlike the people at the ticket and gate counters."
Cons: "My flight was delayed by nearly two hours, causing me to have to miss my connection. Though they knew for hours that the flight would be delayed, they did not have enough people working at the check in counters. There were not that many people in line, but I had to wait more than 20 minutes before being able to speak to someone. The representative informed me that I would have to be rebooked onto a later connection because the delay would cause my to miss my original connecting flight, and when I told her that I needed an earlier time to avoid missing a meeting, she just said "I have nothing earlier." She was barely even apologetic. Then she was unable to print my boarding pass for my connection. I had a 2 hour and 45 minute layover in Houston whereas in my original flight it was 1 hour."
Cons: "The boarding process gives me anxiety."
Pros: "Snacks, gate attendants were super helpful with directions to connecting flight gates f"
Pros: "Spacious seating and friendly crew"
Cons: "Pay for wifi"
Pros: "Everything was great. I had remarkable flight. I was thankful for great seats, and awesome flight"
Pros: "I traveled on a weekend during which I experienced numerous flight cancellations and was stuck for a couple of days on two separate nights. I flew United and American that weekend. United Airlines staff was the most empathic and apologetic to.me, even though they had no control over the weather. I didn't expect any accommodations for all of the changes...just a little understanding...and that's what they gave to me. I did let AA know how disappointed I was in them just for their lack of compassion. Thanks"
Pros: "My mother was the one that flew. But after intense interrogation she divulged that the planes were on time and employees pleasant. Nothing stood out good or bad. Just the way a flight should be, in my opinion."
Cons: "I had a death I my family you charge me $300 dollars to change my ticket you put me in a middle seat that was not reclining"
Cons: "Bare minimum services."
Cons: "My original flight was delayed due to late incoming plane. This made me miss my connection. I was put on a different airline (which I hate) only to arrive 7 hours later than expected."
Pros: "Uneventful flight"
Cons: "Cramped and no wifi"
Pros: "Crew was friendly."
Cons: "2 hour plus delay. After we boarded an additional delay due to maintenance paperwork. I missed part of a work meeting because of this."
Cons: "The snack offering was not appealing. I understand nut allergy sensitivities but the option was poorly decided."
Pros: "Very cramped seats."
Pros: "Able to sleep the whole way"
Cons: "Nothing in particular"
Pros: "crew was very polite and friendly"
Pros: "Smooth flight and landing.. Due to a disability the pre parsing is nice.. Crew was very acini dating and friendly.."
Pros: "Left promptly on schedule and arrived on time."
Cons: "Crew cordial but not friendly. Refreshments: I asked for water...flight attendant never asked if I wanted ice and she gave me room temperature water........"
Pros: "The boarding went smooth on both flights. I even got a refill on coffee for the first time."
Cons: "Why don't you have review questions about TSA and the airport?"
Pros: "Friendly and efficient"
Cons: "No wifi on small plane"
Pros: "I actually upgraded to first class for $79 while sitting in the waiting area. I thought it that was a pretty good deal for the price. Seats were comfortable, and very roomy. I was in first seat and had lots of leg room, even though I'm only 5'3""
Cons: "For first class it was ok although not was I expected"
Pros: "It was a packed flight, the captain was excellent!"
Cons: "The food item's for purchase were over priced!!!"
Pros: "Text and email alerts."
Cons: "Everything. We arrived 2 hours early and my daughter worked very hard to fit everything she needed into a carry on bag which was not easy. Her flight was delayed, delayed again, delayed again, and then cancelled. She was flying alone and should have received top priority and been one of the first called up to figure out how to get her to her destination. But that did not happen. She didn't know what to do at first then got in the long line of people and waited her turn. ONLY TO BE TOLD THAT HER ONLY OPTION WAS TO FLY OUT ON A LATER FLIGHT TO HOUSTON WHICH WOULD MAKE HER MISS HER CONNECTING FLIGHT ANT THEN STAY THE NIGHT ALONE IN HOUSTON AND WAIT THE ENTIRE NEXT DAY THERE UNTIL 9 THE NEXT NIGHT TO CATCH HER FINAL FLIGHT TO SALT LAKE CITY. I cannot even explain how angry and horrified I was that your airline thought that was acceptable for an unaccompanied minor! Clearly this one option that was offered to her by you was not accepted. Then she calls and a guy tells her he can get her there and is going to book her new flights.....only to get disconnected and never called her back. After that there was no one to be found at the desks for your airline. At this point I had driven back to the airport (spent hours driving and waiting) when a wonderful lady from a different airline helped my daughter out and got her on a different airline. However she had to check her bag due to her seating after all the hard work she put in to not checking her bag."