Crew wasn’t attentive. We didn’t see our flight attendant for stretches of time and inflight beverage service was cut short (as it always is on this route).
the entertainment for the flight from DAL-LGA was not available.
One of the flight attendants named Crystal was so happy, always had a smile for everyone, it was such a change from the stoic attendants I’m used to in the past. Thank you Crystal
It was delayed and I missed my connection to BHX
Pros: "Quick boarding"
Cons: "With flying there is nothing perfect all the time. I was able to sleep on the flight and had a place for my carry-on luggage. I wish unboarding was mad less complicated."
Pros: "Seating is better than most other airlines. In seat entertainment option, bring headphones. Accommodating crew. Beverage and snacks provided at no cost."
Pros: "The flight from EWR to MSP was extremely quiet. No loud engine noises."
Cons: "We were vert disappointed at the Newark Airport - the Delta Club was closed and there had been no notification prior to arriving at the airport. I certainly missed that early morning coffee."
Cons: "Less announcements about masks we get it We don’t need instructions on hand washing Drink service needed"
Pros: "Competent crew"
Cons: "Too many people, especially children running up and down aisles during flight. Not adhering to COVID guidance. None of the crew addressed this ☹️"
Pros: "Seat was not comfortable for a 3hr flight. Was very disappointed"
Cons: "Seat, tv, choices, flight attendants speech articulation."
Pros: "Mediocre flight and service"
Cons: "Check-in was terrible, boarding also very disorganized. Crew on board was ok; very few flight attendants spoke English."
Pros: "The crew that flew us there was great"
Cons: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
Pros: "Had to pay extra for my luggage I was only allowed one when it was always two."
Cons: "Having more student deals."
Pros: "Crew is friendly, plane is new and clean"
Cons: "they charge to choose seats before hand, shouldn't be a privilege to do so"
Pros: "the crew was realy great and everything was very good."
Pros: "The crew really was amazing and very kind"
Cons: "The boarding was too slow and it delayed the departure"
Cons: "Person behind my seat was kiking! Luggage took for ever to be deliver."
Pros: "The comfort of the new Sears at economy-a class"
Pros: "The airline and travel agency never informed me that this flight was cancelled. I almost got stuck at JFK."
Cons: "Everything about the airline and the travel agency since they never took the time to inform me that it was cancelled."
Pros: "Aircraft was superb."
Cons: "Communication arr as y was too busy. Too much going on around me."
Cons: "Airline is very unethical and need to be professional. I will never fly with them again ."
Pros: "Service was good, the overlaying in Cancun that I had to pay for just 4 hours of sleep was terrible"
Cons: "The overlay"
Cons: "Was not able to travel because of the virus, I was suppose to visit my parents"
Pros: "Everyone was perfect...!!"
Cons: "Real meal is necessary, we appreciate the snacks but real meal is necessary."
Cons: "Food and leg space were terrible. Flight to CUN didn't have individual TV screens and departed late."
Cons: "An extra food option could have been better. Very nice flight overall"
Pros: "The crew was very nice. The price was good."
Cons: "That was the most uncomfortable seat I’ve ever had to fly in. I’m on 5’7 and I was really stuck. Luckily the guy sitting next to me was my same size. I feel bad for someone who’s tall or large. No WiFi and you couldn’t charge your phone. Also the tray table was broken and my drink kept spilling on me."
Pros: "Crew nice"
Cons: "The flight was delayed more than 6 hours...and they just dragged us along one hour at a time, effectively ruining our day"
Pros: "The seat wasn’t fine but the person next to me was taking more space he was older with disabilities so it was understandable. Overall was ok."
Cons: "First class"
Pros: "Crew was very friendly and helpful."
Cons: "You should bring a pillow and a blanket yourself if you want to have a good long flight."
Pros: "Got there safely."
Cons: "The seats are miserable small and uncomfortable. More options for snacks for the cost of the ticket!!!"
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Pros: "Fast boarding"
Cons: "Wi-Fi could be better with no interruptions. My movies were interrupted 2 times."
Pros: "Everything was fine, I would probably take the flight again but nothing was above average"
Cons: "Boarding could have been more organized"
Pros: "Minimal amount of announcements"
Cons: "Seat was uncomfortable and toilets were in need of cleaning."
Cons: "It was very hot on the plane and uncomfortable for most of the flight."
Cons: "When I sat down I found a opened package of cookies which is provided on plan. Tray table had a lot of cookie crumbles too."
Cons: "The seats were narrow and cramped. The entertainment system only worked on the UA app. No one informed us that the app was required until we were aboard and it was too late to download and install the app. Flight attendants did not seem happy. Baggage return was delayed."
Pros: "The seat was not super comfortable but for a 3 hour flight it was good."
Cons: "More movie selections."
Viva continues to strive for the worst airline experience ever.
They cancel the fly and don’t give a money refund.
Very disorganized way of get off the plane. The staff didn’t direct passengers get get up in an organized matter. Passenger were pushing each other trying to get out.
Flight was delayed an hour and 50 minutes. No real explanation to everyone. Seats were not comfortable at all and charged for drinks. Crew didn't seem apologetic for the delays.
I liked: - Great service attitude from the crew To be improved: - Senior passengers must be included on Group 1 with priority to board the plain. - Service attitude from ground employees
The air conditioner was poor and we were delayed 1 hour for no apparent reasons and no information provided
Viva aerobús didn’t let me check in to my flight even when there was more than an hour before take off.
It is very uncomfortable to have the official timing saying on thing and the airline saying other things. We couldn’t have a proper dinner with kids below 5 years and the hassle to board just isn’t functional
We had to pay extra for our seats and when we got to our seats a family was already seated in them. The flight attendant just told us to sit somewhere else. What would make it better would be a refund for the seats we were not given.
It was an ok Flight bur pilot humor during announcements make it great