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Top airlines flying Livingstone to New York
Scores according to KAYAK customer reviews
Pros: "Crew is good. Flight got delayed"
Cons: "Food is good."
Cons: "Mu luggage got broken"
Cons: "Did not make this flight. How can I confirm that my ticket is still valid for the return trip?"
Pros: "Need to give people cheap access to wifi"
Cons: "Nothing disposable about the airline but booling process gave me a headace"
Pros: "The food was good. The legroom was enjoyable."
Cons: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Cons: "The food options were good, but twice our family could not get the items we wanted as they ran out of them."
Pros: "Again, the crew were top notch"
Cons: "Comfort and available entertainment were so-so"
Cons: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Pros: "Mediocre staff, not very attentive, horrible boarding experience in Doha. Food was inedible, watched a crew member place food she had spilled onto the aisle FLOOR back onto a tray to give to someone as if nothing happened, which prompted me not to anything for an 8 hour trip. DISGUSTING!"
Cons: "I will never purchase a flight with Qatar"
Pros: "Food was good for once"
Cons: "They said they would fix the sound on my sons t.v. but that never happened so we had to swap seats and one of us didn't have any onboard entertainment although we asked about it 4 times"
Cons: "I will never ever fly Qatar airlines again. The boarding for this flight in Doha was horrendous. I and a random group of passengers were made to wait with no explanation AFTER our electronics were already cleared to go through yet another security check. They said we were selected for screening but all the other people they took before us were screened the exact same way. It was stressful and traumatizing to stand for 45 minutes with no clear explanation. The crew were clearly new at their job or ill trained. On top of that they consistently ran out of food they were serving and was forced to take the vegetarian option when it's not what I wanted. I could not wait to leave Doha and exit Qatar airways. I hated my experience traveling with Qatar. It was stressful and traumatic. I want a full refund. I will also be advising all my friends to never fly Qatar. It was the WORST!"
Pros: "Being able to ear what you want and when you want it made my flight so much more enjoyable. You can ask for anything on the menu and the flight attendants are so attentive."
Cons: "Boarding in Qatar was a bit disorganised."
Pros: "view above"
Cons: "The woman behind me wouldn't allow me to put my seat back. My comfortability was off because she didn't want her TV screen close to her face. I didn't want to make a big deal. Other than that I love Qatar airlines."
Pros: "Plane was perfect"
Cons: "Transit was just tedious very long line , had to wait for along time. The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Pros: "Everything was good!"
Cons: "More movies, no wifi, better food"
Pros: "Stewardess (Thai origin) - can't recall her name... Simi something or another... was very helpful... great experience!"
Pros: "Good, comfortable and smooth flight. Food was better than expected."
Cons: "Some of the flight attendants seem to be bias towards passengers. Had some loud passengers on one of our flights and noone told them to be quiet. Was also asked to move my seat up so that the person behind me could eat, yet the person in front of me was not asked the same thing"
Pros: "The crew was very nice"
Cons: "Not that there is much to be done, but the passengers behind me had a small child and continued to ask me to move my seat and asked the flight attendant to ask me to move my seat up as well so that she and her grandson could have more room. However the gentleman in front of me had his seat back, so I was fairly uncomfortable for most of the 13 hour flight."
Pros: "Great airline...nice staff, very attentive and polite."
Pros: "SPECIALLY THE CREW SERVICE EXCELLENT"
Pros: "Service & cleanliness."
Cons: "Nothing I remember."
Pros: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."
Pros: "Clean plane, esp. the bathrooms. Sufficient bathroom amenities. Attendants always checking bathrooms for cleanliness. Very friendly attendants yet not overpowering. This flight, the films are a bit better but still not the most recently films are on offer. Nobu's seafood soup noodles was the best!"
Cons: "Not interested in the menu's main courses. Fruits were not sweet at all. Must improve on your cappuccino. Nobu's seafood soup noodle did not come with chopsticks."
Pros: "Flight attendants are helpful from Doha to New York."
Cons: "Take the bus from the plane to the terminal in Doha. It was a hassle .from Doha to Dhaka was 3hours delayed without a notice."
Pros: "Amazing airline with excellent crew and ground staff ever willing to help!"
Pros: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."
Pros: "Very spacious, good food & service"
Pros: "Service was good."
Cons: "Need to provide more variety for vegetarian food. Cannot serve the same food for every meal on a long haul flight. Provide more entertainment options, more episodes of sitcoms, more movie options, more language options."
Cons: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Cons: "Flight attendants raising shades so that light was in your face. Blocking aisles near bathrooms"
Cons: "No entertainment service from Doha to New York"
Pros: "Boarding on time. Crew was very nice except food option."
Cons: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."
Cons: "price and comfort"
Pros: "The entertainment choices were great."
Cons: "We sat in front of a row of children who kicked the back of my seat for 13 hrs straight. We spoke to a flight attendant about it early on in the flight, spoke to the kids and spoke to the parents. Then spoke to the kids and parents mid flight. And then spoke to them all, including a flight attendant towards the end of the flight. The issue was never resolved. We asked to change our seats but could not. We asked for the parents to trade seats with the kids and they would not. It was the worst, most uncomfortable flight I have ever taken. And I fly regularly for work and for pleasure. It was an absolutely horrible experience. I was actually in tears on the flight because I was so tired, uncomfortable and frustrated."
Cons: "Time of flight"
Cons: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."
Pros: "Great Crew, seat space was great too"
Cons: "The cabin sound proofing can be improved. Especially the clicity clack from passengers eating. The pre boarding space was very limited."
Cons: "They changed my seats twice and it was near the bathrooms and I hated it. They refuse to give me a better place when I requested. I didn't choose the seats they put me in and the crews couldn't handle the other passengers attitued and actions. I asked for a below but they didn't bring it to me."
Pros: "Everything was good."
Cons: "Could have preferred more snacks or fruits which we could pick up while flying."
Cons: "I had chicken three time on the flight. To spicy for my tastes. Even scrambled eggs had a hot sauce on them."
Pros: "Same as my above review."
Cons: "Same as my above review."
Pros: "See above"
Pros: "Fligjt om time. Smooth landimg Friendly environment."
Cons: "Could have provided asian dish from.doha to.newyork.flight"
Cons: "No facility for baby"
Cons: "I am tall, and I did not have a favorable seat. Many think all tall people like the aisle seat"
Cons: "16 hour flight - but no WiFi. No power outlets to recharge laptop. Dreadful selection of movies / TV on the inflight entertainment system - and entertainment system’s audio function didn’t work properly so no audio for about half the duration of any movie."
Pros: "Try as I might. I can’t Oh, checkin queue was ok Mid-flight snack was okay"
Cons: "Checkin online was dysfunctional, got the wrong boarding card Boarding was haphazard Flight was late Crew was sloppy and at the same time officious! Why bother with the arrival video when you acknowledge it is outdated A generally shabby outfit I wouldn’t recommend at all"
Pros: "The only thing that was good was that it was a direct flight."
Cons: "Our half of the plane was being pumped with heat while the other half of the plane was a cool, comfortable temperature. Various people complained throughout our 16 HOUR flight and they did nothing. The crew didn't seem to care that we were basically having heat strokes and unable to sleep because of the heat. They informed us that they were unable to change the temperature in our part of the plane. Yet, when we finally started our descent into JFK, the air conditioning came on. Funny how that worked all of a sudden. I will never fly them again."
Pros: "On time"
Cons: "Too crowded."
Pros: "It got us where we wanted to go!"
Cons: "We paid extra to have pre-assigned seats but for both of our flights - from Seattle to Frankfurt, and Frankfurt to Johannesburg we were given seats in the back of the plane, including a middle seat (we had paid for two aisle seats across from each other)."
Cons: "Entertainment system hasn't worked right on the last two flights I've taken on SA air."
Cons: "Crew didn't care about the passengers. They were just doing a job just wanted to do the minimum. Dish out meals. Collect trash. Disappear. Poor customer service when serving. Didn't check the cabin when the seatbelt signs came on. Chatting in the galley when everyone was trying to sleep Locked one of the bathrooms for their exclusive own use."
Pros: "The rest of the flight was good."
Cons: "The entertainment system did not work, the seats were bad, and the plane was way too old"
Pros: "The crew was great."
Cons: "The food was terrible and the seats so small and uncomfortable."
Pros: "Good food - requested special meals. Complimentary drinks. Seats roomier than many other airlines. Easy to get help over the phone. The crew on our way to Africa was extremely friendly, on the way back they were ok. Able to help yourself to water at any time."
Cons: "Seats are hard - take a pillow!"
Pros: "Plane was clean and seats were comfortable. Staff was overall friendly."
Cons: "One of the interactive tv displays was not working, the crew attempted to reset the system for that one seat but was unable to fix it. Normally this would not have been a big deal but for a 15 hour flight with no onboard entertainment was disheartening. (There also aren't any plugs to charge personal devices to have watched instead)"
Pros: "The flight was very comfortable which is important for a 15 hour flight! There was excellent entertainment options and the attendants were pleasant."
Cons: "I was not a fan of the food options. Dinners were good but the snack sandwiches and pancakes served were disgusting. I also needed to purchase an adapter in order to use my personal headphones."
Pros: "- Decent legroom - Responsive and friendly attendants - Lights dimmed for duration of overnight flight - Clean aircraft"
Cons: "- Screaming baby in middle of the night - Not enough water/ drinks service - Full flight - Long boarding process due to additional security for USA travel - Not allowed to bring bottled water on flight - High change fees ($600) - Entertainment system rebooted twice - Sound/earphones not great"
Cons: "Staff not very friendly - officious attitude"
Pros: "I enjoyed the movies, the music, and games to pass the time on the flight. I appreciated the aisle seat that was chosen for me in front. The pain in my knees were decreased and the bathroom was near. I found the staff pleasant and compliant in the rules/regulations with take off and landing procedures. The food choices were delicious and fulfilling. Overall a good experience and happy customer."
Cons: "I would like to add one more meal to the flight. I think three meals for 15 hours would be fully satisfactory. The boarding was confusing with all the different lines. In order to cut down on the confusion the staff should announce what each line is and organize it in a better fashion. In addition, for good measure during check in of the flight the extra security procedure should be explained; therefore everyone can expect this longer process and throw all liquids away plus have bags ready to be rechecked. In closing, these small changes would be ideal for a smooth transition and comfortable trip."
Pros: "Food only good thing"
Cons: "Dirty plane since the beginning Screen not working Very loud crew at night Very cold only in our area so impossible to fix Uncomfortable economy seat"
Pros: "I was pleasantly suprised that with such a short flight a meal was included. The cheese/vegie sandwich tasted good and it was fresh! The check in clerk was very solicitious and went to fetch a wheelchair for the handicapped man in front of me."
Cons: "It took a long time to check into the flight upon my arrival at the airport and although I desperatly needed the bathroom, there appeared to be none available until I cleared immigration. It was nice of the check in clerk to get a wheelchair for the disabled man in front of me, but it would have been nice if someone else could have been called to then help check our que in."
Pros: "Clean cabin, reasonably comfortable seat."
Cons: "Tons of extra security checks, totally unneeded. Staff are overly concerned with useless details (stow your blanket for takeoff, don't even think about ever using your phone until the door is opened, etc). Food was pretty lousy, as expected. Video system had tons of problems, old units."
Cons: "In flight entertainment headphone jacks were not working in my seat or the seat next to me. Flight smelled like the bathroom most of the time, and bathrooms were really disgusting"
Pros: "The overall entertainment system had to be restarted and didn't come online until a few hours into the flight. Thankfully this was a red eye, so I slept for most of the 16hr flight, however I woke up with about 5 hours left and wanted to watch a movie and my tv didn't work properly. Resolution is poor on all the screens and the sound wasn't working properly with the headphones. After trouble shooting by switching seats and sealing out headphones several times, I gave up and read a book."
Pros: "good airline; good crew;"
Cons: "tv broken all flight, as were all those around me. they couldn't fix them either"
Pros: "It's the only direct flight New York to South Africa. Food was OK but not as good as it used to be; the standards have really dropped."
Cons: "As a disabled passenger (I was in a cast and crutches) I was amazed at the unhelpful treatment received from hostesses when I asked to be moved to a more suitable seat where I could stretch my leg out. The in-flight entertainment system didn't work at all. The head hostess announced to the plane that it would be fixed after dinner but nothing changed. There were no movies or music for 16 hours. No water/drinks were served during the flight, outside of mealtimes. I was given the wrong meal but ate it anyway because I didn't want to bother the hostesses, who were quite rude and unhelpful. The plane was old, the seats hard, the whole interior showing it's age. Were it not for the fact that SAA is the only direct flight to South Africa, I would never fly this airline. The fact that it was voted the best airline in Africa for 2016 is pretty depressing."
Pros: "There was one flight attendant who served my aisle who went above and beyond for her customers. She would sneak extra dessert or wine to those she noticed enjoyed it most."
Cons: "Plane was not very clean."
Pros: "Bathrooms were relatively clean throughout the flight"
Cons: "Outdated aircraft. The TV screens were poorly functioning/blurry and very limited in selection. No USB charger available. While 3 meal options were available, options ran out quickly. I flew two other international flights earlier this year (Qatar and United) and there was a clear difference in quality that was lacking in South Africa Airlines."
Pros: "The food was fairly good and ample. RAMONA"
Cons: "It was JFK TO JOHANNESBURG- I did NOT like the having a lady insist I needed to be in a wheelchair in order to make it to the Cape Town gate of departure when I did not ask for a wheelchair. MOSTLY I DID NOT LIKE that --when I insisted I must return to the plane to get the cell phne I left and KNEW where it was left-she insisted that SAA wold send it to CApe Town and I could get it there. She claimed she phoned the flight attendants to send it on. I learned this is NOT how SAA does it and I never got my phone. I do thikn, perhaps, someone who saw it called and--being it was still with SAA I think THEY went and climed it for hemselves. I did NOT think SAA accepted enough information from me and no info at first. My phone looked just like an I-Phone. It had a rubber purple back cover on it. MOST of the entries were face painting designs that I NEED. I do NOT think SAA had the passenger who got it 10 days later in Johannesburg was aasked what was programed into it. I did NOT think the reps in lost and found were knowledgable or efficent when I spoke with them several times."
Cons: "Broken tv and chair didnt recline"
Pros: "The simple fact I arrived safely."
Cons: "Both entering and leaving Johannesburg on South African was terrible. The plane is so hot once you get on to take off. It takes forever for air to circulate and you feel as if you cannot breathe. The rules on the flight are bizarre. They disable your entertainment a full half hour before landing. They make you remove the blanket that you've used to get comfortable from your lap and toss it to the floor not knowing your body temperature. They hover over you as you are not trusted to power down your own personal cellular device like a damn child. I will not fly this airline again. KLM and Qatar also go to South Africa."
Pros: "The professionalism of the crew. The food is good. The flight-tracker is very good. The plane is clean. Overall, a very good flight."
Cons: "The cabin is too cramped for a 15-hour flight. The boarding process is chaotic; there was no orderly boarding system. The entertainment is not as good as one finds on other airlines. Navigating the system is cluniky."
Pros: "It was so hot in the plane, the entertainment screens didn't work, the food was inedible, and the plane was so filthy- even after I wiped the seat with disinfectant wipes (I learned from the flight over), I caught a cold and the person sitting next to b=me had a cough before the end of the 15 hour flight."
Pros: "What can one say about a 16-hour flight? It wasn't intolerable. SAA economy gives you a bit more legroom than some airlines on long-haul flights. Crew was competent, pleasant. Food was palatable."
Cons: "In-flight entertainment system had some kinks. In some seats it worked OK, in others not. If you get a working site, there's a wide variety of films & music to choose from."
Pros: "Not much really. We were searched with our shoes off, body molestation at the boarding gate."
Cons: "Flight crew at my section was rude and impatient, food was horrible, entertainment was not working, and prior to that we were searched at the boarding gate and had our water we bought at duty free seized whilst alcohol bought at duty free were allowed on board. I guess water is now more dangerous than alcohol."
Pros: "The prices to fly SAA are always fairly reasonable/competitive."
Cons: "After delaying our flight for 1 hour, then 3 hours - at midnight, we were told our flight was cancelled and we would be put up at hotels for the night. After going through customs and baggage claim, we were brought outside to the transportation terminal where all of us stood, waiting for a hotel shuttle. There was no direction or oversight from SAA. At one point, a large shuttle showed up and we all boarded. We were driven to a very un-safe neighborhood in Joberg to a hotel. The hotel manager then boarded the shuttle to tell us he had no rooms for us. We were then driven back to the airport (by now, it was 2am) and left to wait for another 45 minutes outside the terminal while SAA figured out hotels. We were unable to go back into the airport because there was no one at SAA to check us back in to the flight. After 3 hours of waiting outside the airport terminal, a shuttle took us to a hotel where we were able to get less than 4 hours of rest before getting picked up to go back to the airport. SAA gave us all 25% off our next ticket - which necessitates us having to spend MORE money with this airline to benefit from this huge error. They did not pass out water or provide any kind of provision for the complete nightmare cancellation. I understand cancellations happen but this was completely mismanaged; SAA should have kept us at the gate until they were able to confirm hotel rooms instead of making us wait outside. Virgin Atlantic cancelled a flight at the same time and they had multiple staff at the terminal and all of their passengers were immediately taken to hotel rooms."
Cons: "My entertainment system didn't work and they reset it so many times that it failed to even start up. After I complained there was no resolution or compensation."
Pros: "Crew professionalism and courtesy"
Pros: "Airport staff and airplane service staff were very friendly and responsive. Standard legroom was decent. Flight left on time and arrived at destination early. I liked the plentiful bottled water and the sandwhiches that the crew left out as self-service snacks between meals during the long portion of the flight."
Cons: "Spraying of pesticides in aircraft cabin is distasteful. Seats and entertainment equipment getting a bit out of date and showing wear from use. Economy class sadly has no electrical outlets or USB ports for charging laptops. Man meals were not up to par with other airlines. More and higher-quality selection of films would be appreciated."
Pros: "The sleeping accommodations were roomy."
Cons: "I liked everything."
Pros: "The attendants were kind and super accessible. I loved that we were always able to get extra water."
Cons: "The entertainment was pretty variable. I slept most of the flight so it didn't bother me, though I noticed various neighboring passengers get frustrated with the system."
Pros: "That the flight was nonstop direct and the leg room in economy was very good."
Cons: "The entertainment system was terrible with both poor screen quality and single sided audio. You could barely understand the dialogue and needed to hold the head phones to your ears. Food was bland with poor presentation. We also received a meal at the start and end of the 15 hour flight with nothing offered in between. Seat cushions need to be replaced."
Cons: "The crew wasnt very friendly. There wasn't any vegetarian food available. There wasn't any way to charge my phone on a 15 hour flight."
Pros: "The cabin crew were great, always ready to try and make my flight more comfortable."
Cons: "The plane was old, so the seats were very uncomfortable. The in-flight entertainment system was faulty and had to be reset more than twice. The movie choices, even the "new releases, were very limited and VERY outdated. The food was appalling, and by the time I eventually got to "choose" there was no longer a choice to make as they had run out of options. Very sad indeed"
Pros: "Dinner was delicious!"
Cons: "They "ran out of the food I wanted by the time they got to me. No big deal accept for the people behind me got the food that they supposedly ran out of!!! One of the flight attendants was constantly rude to me. Did not catch her name so I guess that cant be addressed."
Pros: "Please see comments above. They apply more to Joburg to JFK flight. Sorry, I filled the wrong area, but I mean well. Thank you. You may contact me on my email: firstname.lastname@example.org"
Cons: "The check -in counters were completely overwhelmed and the staff were doing their best but the computer system was also barely working. Waited for 1.5 hours to check my luggage."
Pros: "I was stuck in a seat with non-functioning entertainment for the 14hr segment of my flight. The attendant attempted to help me by restarting the system three times, but when that did not work she simply noted the seat number for the engineers to fix and then offered nothing more than a shrug and a "sorry, that sucks". JNB to JFK is a *very* long flight to be stuck in economy with non-functioning entertainment. I was not offered opportunity to change seats or any other amelioration. I have submitted feedback to SAA directly and would appreciate Kayak's help as well."
Pros: "Crew is excellent. I felt dizzy while entering the flight how one of the crew helped me I can't forget. He at ice gave me water and helped me to my seat. I love you gentleman. Stay blessed"
Pros: "Its the shortest flight to the USA"
Cons: "The planes are getting very old and are looking tired. Everything from the food to the entertainment tells the story of an airline that is struggling to stay afloat. Customer service is nearly non-existent, the crew barely makes the grade and there is really nothing to be excited about when flying with them."
Cons: "The flight was delayed by an hour but the gate security did not allow passengers to leave the gate to go to the bathroom or shop in Duty Free. They also did not explain why. The entertainment system did not work well. It kept cutting off and had to be reset by the flight crew multiple times so it just wasn't worth using."