Pleasant business class flight experience with good onboarding experience. Flight service team was excellent with usual book-the-chef menu available
Food was just okay, need to improve for other menu variations
I have difficulties to book wheelchair for my parents returned flight
I was in a middle seat where I felt a bit too cramped otherwise the trip was good
The staff on the plane were attentive and friendly. The frustration with the cabin crew was that we were served second to special diet people. And, we were in economy section. The boarding staff was mediocre. Got scolded for requesting to sit with spouse on 14 hours long flight home. Was told they cannot break up families for us. Didn’t understand how we were denied sitting together as we are husband and wife. After many words of exchange, we were accommodated. Cleaning crew did a horrible job! Bathrooms were unsanitary or dirty from beginning of flight! Didn’t expect sparkling as its economy, but did except decent.
Crew and service excellent. 2 hour delay for takeoff. SQ app showed flight on time.
Food from Surabaya was below average but from Singapore is much better
The usual excellent experience with Singapore Airlines. The airplane was on time and actually early to Haneda Airport. The onboarding experience was pleasant with no delays, perhaps owing to the fact that the flight was not full. Nevertheless, the air crew were their usual outstanding standards in serving the passengers.
Good service and food. For buying items on flight should be preordered as they don’t keep much stock on board.
Horrendous. We upgraded and they took the money but cancelled one of our tickets. The recline action didn’t work on the seats for the flight from Singapore to London, pre booked meals but they seemed to have disappeared as well.. Phone customer service was horrendous. Took 5 phone calls and no fix. Craig at the airport was the only one who seemed to be able to get the ticket back.
Crew on this flight dedicate their business class service to their high priority members. They would get priority service even the seats are behind me, and meals priority service and orders. I get the left over choices. I refused to eat because I felt discriminated, never booking this airline.
My connecting flight was canceled or never existed. My stopover went from 1 hour and a half to 10 hours. It was a long day that I wasn't prepared for and it would have been nice to know that ahead of time. Cathay is great though. Great staff, entertainment and food.
I am Vegetarian also has Gluten free food. However they gave me chicken and fish which is gluten free, but i am a vegetrain and i requested crew Hindu meal vegetarian, they said they will come back. .but they never showed up even i asked 2nd time. They could have compensate. I also request airline industry to have another option Gluten Free for Vegetarin people as well. Because Vegetarin people will have gluen issue...
Just want to do a little more clean up so does not smell like urine.
Check in process at the kiosk, crew in flight and overall comfort was good. Food selection could have been better. Flight from Hong Kong to Los Angeles did not have any vegetarian main course option, it was either sea food or chicken. Being a vegetarian I could only eat yogurt and fruit. Most international flights have one vegetarian main course dish which I found missing in Cathay Pacific menu.
Great. Efficient boarding process with the face recognition. Plenty of cabin space for luggage.
Cabin crew is very helpful and nice, it is another level of service compared to Air Canada
The only problem I had was not being able to download my boarding passes prior to arriving at the airport. Everything else was perfect.
If I had blood clots, that window seat would've killed me for certain.
The food and service was great. You have to pay a lot for in flight Internet though which is lame.
In my return flight they couldn’t identify my ticket or boarding pass, I had to go to 3 different counters until I was able to get my boarding pass. The food was on, it was the bear minimum. They didn’t even recognise that I was a Muslim and can’t eat meat, chicken or pork. In one of the trays I believe they served me pork. The staff were very pleasant, but they need to be aware of their surroundings more carefully, one of them stuck her lower belly right into my face! I was shocked and very uncomfortable.
Overall I had good experience with China Southern airline. Nothing to claim. I hoped they could improve the meal quality that is.
Wow very impressed by the quality and attentiveness of service of China Southern. Lived the blankets! Will definitely fly with them again. Despite language barriers, a few attendants know enough English to understand our rudimentary Mandarin and respond to basic questions. Although they don’t explain the beverage and meal service on the website or ticketing documents, they offered regular beverage cart and snacks during the beginning hours and end hours of the long, transoceanic flight. A full meal at the beginning and end of the flight as well, and a midflight small sandwich (dinner roll sized) but we weren’t hungry and didn’t try that one. The expectation is that every sleeps during the middle of the flight. We were on a “redeye” departure from LAX with a morning arrival in China, so I don’t know if this service pattern is the same for other flights. The domestic flight we took from Guangzhou to Harbin offered conventional refreshments and meals like a US flight service. Note that they didn’t offer diet sodas. If you like to stay hydrated, I recommend bringing plenty of your own. It is served in small cups like any other drink. You can ask for a bottle but they’re tiny - about 6 ounces.
China Southern was not the problem. I booked my flight through Kayak and also received a booking reference and alert details regarding departure time and gate numbers… however Kayak NEVER actually booked my flight! We were stranded at the airport without a flight for a long awaited holiday!
The connection between LA and Atlanta was too much stress
Terrible boarding experience,,food is very poor that I I . Never going book this airline again.
The crew were kind, patient and responsive. The service was excellent, even though we travelled the cheapest economy class. We arrived at our destination 40 min early, which for a 15+ hour flight is a great bonus. The boarding seemed a bit "loose", but got us boarded on time, and the plane was off exactly @ 0:30 hrs.
The airport didn‘t give me the ticket. I called customer service to ask for a refund but they kept giving me a perfunctory response and refused to refund me.
The flight was delayed hours and most flights from CS are always delayed. Plane was efficient and got us home but not the best food and no entertainment system at all.
Not good - chair back could not move back for premium economy. Not worth the price
The service was good but the food was a NO
Good. It would be great if comfort seats were available
The check-in and crew staff were wonderful. The food was reasonable. The online side Qatar was very poor. Seats were very tight and not very comfortable for a 14 hour flight!
Economy travel is really hard with no room to move especially when the person sitting beside you is an XL or XXL size person who if moving could hit your face
Overall the experience was neat with crew being nice and caring especially to parent with kids. The free snacks option was okay. The kiosk at Philly airport didn’t work.
Terrible experience resolving missed connection after flight was delayed. 3 hour queue at transit desk, not enough staff, no organisation, worst ever flying experience.
Worse fight I ever take since I start flying , still have even made home , and crew abandon us half way home . No water no food and no even anyone to answer our questions
The staff was great and probably that's the single most thing that distinguished this particular Qatar flight from my average typical experience. They genuinely wanted to please you and do their best.
I had to stay in the airport 15 even with a hotel reservation..i was refused to inter to qatar cuz the hotel was outside the airport. They could have offered a solution. It was really exhausting for me and my family.
The American/Hollywood movies in the entertainment system lack english subtitles, they tend to have only arabic subtitles. Coupled with the low quality airplane earphones and cabin noise, it sometimes is difficult to follow the movie dialogues.
Flights were delayed, Food was good but only 1 meal instead of 2.
Food was good but only 1 meal and 1 pie, instead of 2 meals. Both legs were late.
We are row 11, when the crew came to us, only one meal choice was available.
OK seats comfortable, easy boarding/embarking, excellent connection to domestic Malaysia flight with baggage checked through without customs. Catering especially drinks borderline ok luckily less important aspect
Comfortable seats in economy, managed a few hours sleep in an o night flight but the food was terrible. Surprising as Malaysia airlines has been good in the past. Service was mediocre this time too.
Vast improvement needed in customer service. I couldn’t get the drink of my choice during both meals (i.e. sparking water and Diet Coke). I had used plastic cups falling onto me from the tray. No eye contact when they thank you on the way out signalling an insincere thank you.
Jia yung was the flight attendant that made this a miserable flight.
The flight isn’t great, as the plane has faulty with light and noise. It blinks and make noise for 8hrs non stop! Causing health and sensory issues! Causing Hazard matter to all 3 babies that on bassinet seats. This matters affected 12 passengers and the most horrible flight I ever experience. Have been flying with MAS for more 30yrs and this is the worst! Very disappointed
AC not working, just slowly blowing room temperature air. Long taxi time does not help as well. Sweating all over the whole trip.
Did not take as cancelled 3 time so took another airline
